Framer - will train

📍 Job Overview

Job Title: Framer - Will Train

Company: Michaels Stores

Location: Brentwood, TN, United States

Job Type: Part-Time

Category: Retail Operations / Custom Framing

Date Posted: May 26, 2026

Experience Level: Entry-Level (0-2 Years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service and sales within the custom framing department of a retail environment.

• Responsibilities include building customer relationships, understanding their needs, and offering tailored framing solutions.

• Key duties involve the production of custom framing orders with a focus on quality and timely delivery.

• The position also requires adherence to standard operating procedures, maintaining store presentation, and supporting overall retail operations.

📝 Enhancement Note: While the job title is "Framer," the description emphasizes a blend of sales, customer service, and production. The "will train" aspect suggests an entry-level role, but the operations context lies in the structured processes of custom framing, inventory management, and retail sales execution. The role is firmly rooted in the operational flow of a specialized retail service.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and maintain strong customer relationships by actively listening to their needs and providing personalized framing solutions.
  • Utilize elevated sales techniques (e.g., Elevated ABC Deliver) to drive sales and achieve production targets.
  • Greet customers, assist them in locating products, and offer solutions that meet their creative and framing requirements.

• Custom Framing Production:

  • Accurately complete custom framing orders according to established quality standards and deadlines.
  • Operate specialized framing equipment and tools safely and efficiently.
  • Ensure the framing area is well-maintained, clean, and organized.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, including SISO (Ship-In-Store-Out) and directed replenishment processes.
  • Ensure a safe, clean, and clutter-free store environment for customers and team members.
  • Participate actively in truck un-loading and stocking, adhering to established standards and timelines.
  • Operate the cash register and execute cash handling procedures with accuracy and according to standards.

• Process Adherence & Teamwork:

  • Strictly adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational efficiency.

  • Support company shrink and safety programs by following all guidelines.

  • Interact positively and respectfully with colleagues, promoting a collaborative and supportive work environment.

  • Assist with Omni-channel processes as required.

📝 Enhancement Note: The core responsibilities highlight a dual focus on direct customer interaction for sales and the operational execution of custom framing production. The emphasis on "Elevated ABC Deliver" suggests a structured sales process that operations professionals would typically support through training, reporting, and process refinement.

🎓 Skills & Qualifications

Education:

Experience:

• Experience in retail environments is preferred, particularly in roles involving direct customer sales or service.

Required Skills:

• Basic computer skills for order entry, POS operations, and communication.

• Basic measuring skills for accurate order taking and production.

• Ability to operate framing equipment and glass cutters (training provided).

• Strong customer service and interpersonal skills for building rapport and addressing customer needs.

• Cash handling and POS operation proficiency.

• Ability to maintain a clean, organized, and well-merchandised sales floor and framing area.

Preferred Skills:

• Retail sales experience, especially in consultative or solution-selling environments.

• Experience in art, crafts, or design-related fields that involve an understanding of aesthetics and materials.

• Familiarity with inventory management and replenishment processes.

• Experience with Omni-channel retail operations.

📝 Enhancement Note: The "will train" aspect significantly lowers the barrier to entry, making this role accessible to individuals with foundational skills. The emphasis on "basic measuring skills" and "basic computer skills" points to the need for attention to detail and a willingness to learn technical processes.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this entry-level role, candidates with prior retail or customer service roles are encouraged to highlight achievements related to:
  • Sales Performance: Quantifiable results in meeting or exceeding sales targets.
  • Customer Satisfaction: Examples of positive customer feedback or problem resolution.
  • Process Improvement: Any instances where a candidate identified and implemented a more efficient way of working.
  • Order Accuracy: Demonstrations of meticulousness in handling orders or tasks.

Process Documentation:

• Candidates should be prepared to discuss their understanding of following Standard Operating Procedures (SOPs) and how they ensure accuracy and consistency in their work.

• Familiarity with maintaining organized work areas and managing inventory through established processes is beneficial.

📝 Enhancement Note: For an entry-level role with training, a formal portfolio is unlikely. However, candidates can demonstrate their operational aptitude by speaking to past experiences that highlight attention to detail, adherence to procedures, and a customer-centric approach, which are foundational to operational roles.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Health Insurance (Medical, Dental, Vision) - Eligibility may vary based on hours worked.

• Paid Time Off (PTO) - Accrual may be based on hours worked.

• Tuition Assistance - A valuable benefit for professional development.

• Generous Employee Discounts - A significant perk for employees of Michaels.

Working Hours:

• This is a part-time position. Exact hours will vary based on business needs and scheduling, but may include nights, weekends, and early mornings. The role likely requires availability for a minimum number of hours per week, potentially around 20-29 hours, common for part-time retail roles.

📝 Enhancement Note: Salary estimates are based on typical compensation for part-time, entry-level retail positions in Brentwood, TN. Benefits are listed as provided in the job description, with notes on potential eligibility variations for part-time roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail

Company Size: Large (Over 10,000 employees globally)

Founded: 1973, Headquarters in Irving, Texas.

Team Structure:

• This role is part of the store-level team, reporting to store management (e.g., Store Manager, Assistant Manager, Framing Department Manager).

• The framing team is a specialized unit within the larger store operations.

Methodology:

• The company emphasizes a structured approach to customer service and sales, particularly through programs like "Elevated ABC Deliver."

• Operational efficiency is driven by adherence to Standard Operating Procedures (SOPs) for all tasks, from sales and production to inventory and safety.

• Data-driven insights are likely used at a higher level for inventory management, sales forecasting, and operational performance tracking, though direct involvement at this level is minimal.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates as a large, established retail chain with a strong brand presence in the arts and crafts sector. The culture likely balances customer-centricity with operational discipline, emphasizing process adherence for consistency and efficiency across its numerous locations.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Specialist

This position serves as an entry point into retail operations, specifically within a specialized department. It offers hands-on experience in customer service, sales, and production, laying a foundation for understanding retail workflows.

Reporting Structure:

• Reports directly to store management (e.g., Framing Department Manager, Assistant Store Manager, or Store Manager).

Operations Impact:

• Directly impacts store revenue through custom framing sales and by contributing to overall store presentation and customer experience.

• Ensures operational efficiency within the framing department by adhering to production standards and maintaining workflow.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in advanced custom framing techniques and sales strategies.

• Career Progression: Potential to advance to a Framing Department Specialist, Key Holder, Assistant Manager, or Store Manager roles within Michaels.

• Cross-Training: Possibility to gain experience in other store departments, broadening operational knowledge.

• Tuition Assistance: The company offers tuition assistance, supporting further education and career development.

📝 Enhancement Note: This role is positioned as a stepping stone. The "will train" aspect clearly indicates a developmental path, allowing individuals to grow their skills and potentially their career within the Michaels organization.

🌐 Work Environment

Office Type: Public Retail Store Setting

Office Location(s): Brentwood, TN (Specific store address provided).

Workspace Context:

• The primary workspace is the retail floor and the custom framing shop within the store.

• The framing shop is a production area requiring precision and adherence to safety protocols.

• The environment is customer-facing, demanding a professional and friendly demeanor at all times.

• Work hours include nights, weekends, and early mornings, reflecting the demands of a retail environment.

Work Schedule:

• Part-time schedule, with hours varying based on business needs. Flexibility in availability, especially for weekends and evenings, is advantageous. The role requires physical presence within the store.

📝 Enhancement Note: The work environment is typical of a retail setting, emphasizing customer interaction, physical demands, and a dynamic schedule. The framing shop itself presents unique operational challenges related to material handling, equipment use, and specialized production processes.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online assessment to gauge basic qualifications and interest.

• In-Person Interview: This will be the primary interview stage, conducted at the store. It will focus on:

  • Customer Service Philosophy: How you interact with and assist customers.
  • Problem-Solving: Scenarios related to customer issues or operational challenges.
  • Sales Aptitude: Your approach to selling products and services.
  • Adherence to Procedures: Understanding the importance of SOPs and safety.
  • Physical Capability: Discussion of physical requirements.

• "Will Train" Emphasis: The interview will likely assess trainability, attitude, and willingness to learn the framing craft and sales techniques.

Portfolio Review Tips:

• Since this is an entry-level role with training, a formal portfolio is not expected.

• Instead, be prepared to discuss specific examples from past experiences (retail, service, or even personal projects) that demonstrate:

  • Attention to Detail: How you ensure accuracy in tasks.
  • Customer Interaction: Examples of positive customer experiences you've facilitated.
  • Problem-Solving: Instances where you resolved an issue effectively.
  • Teamwork: How you contribute to a team environment.
  • Learning Agility: Your approach to acquiring new skills.

Challenge Preparation:

• Be ready to answer situational questions related to customer service, handling difficult customers, making sales, and working with a team.

• You might be asked about your understanding of the Michaels brand and its commitment to creativity.

• The interviewer may ask about your comfort level with physical tasks and operating machinery (even if training is provided).

📝 Enhancement Note: The interview process will likely be practical and behavioral, assessing a candidate's fit for a customer-facing, hands-on role within a structured retail environment. The "will train" aspect means the focus will be on potential and attitude over existing specialized skills.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Assortment of tools for cutting, joining, and assembling frames (e.g., mat cutters, saws, jointers, assembly tools). Training on specific equipment will be provided.

• Glass Cutter & Heat Press: Specialized tools for framing preparation.

• Measuring Tools: Tape measures, rulers, and other precision instruments.

Analytics & Reporting:

• POS (Point of Sale) System: For processing sales, returns, and managing transactions.

• Basic Computer Skills: For accessing internal systems, communication, and potentially order management software.

CRM & Automation:

• Customer Relationship Management (CRM) principles: Demonstrated through building customer relationships and providing tailored solutions, even if not using a formal CRM system directly at this level.

• While no advanced automation tools are expected for this role, understanding the importance of efficient workflows and SOPs is key.

📝 Enhancement Note: The technology stack for this role is primarily focused on the physical tools of the framing trade and standard retail point-of-sale systems. A candidate's ability to learn and operate these tools safely and efficiently is paramount.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and delivering memorable experiences is central to Michaels' retail operations.

• Creativity & Passion: The company culture is built around a love for arts, crafts, and creative expression.

• Teamwork & Respect: Fostering a positive and supportive environment where all team members are valued.

• Efficiency & Process Adherence: Emphasizing the importance of SOPs for consistent quality and operational success.

• Safety & Integrity: Maintaining a safe work environment and upholding ethical business practices.

Collaboration Style:

• This role requires strong collaboration with fellow store associates and management to ensure smooth store operations, effective customer service, and timely order fulfillment.

• Open communication and a willingness to assist colleagues are essential for success in a retail team environment.

📝 Enhancement Note: The company culture likely blends a passion for creativity and customer engagement with the operational discipline required for a large retail chain. Team members are expected to embody these values in their daily interactions and work.

⚡ Challenges & Growth Opportunities

Challenges:

• Learning Curve: Mastering custom framing techniques, equipment operation, and sales strategies requires dedicated learning and practice.

• Customer Demands: Handling diverse customer needs, managing expectations, and resolving issues effectively in a fast-paced environment.

• Physical Demands: The role requires standing for extended periods, lifting, and repetitive motions, which can be physically challenging.

• Balancing Sales and Production: Effectively managing time to engage customers for sales while also completing framing orders accurately and on time.

• Adapting to Retail Schedules: Working nights, weekends, and holidays as required by the retail industry.

Learning & Development Opportunities:

• Comprehensive Training: Structured training on custom framing techniques, materials, and sales processes.

• Skill Specialization: Opportunity to become an expert in custom framing, a valuable niche skill.

• Retail Management Path: Potential for advancement into leadership roles within Michaels.

• Cross-functional Exposure: Learning about other areas of retail operations within the store.

• Employee Discount: A significant perk that supports personal creative endeavors.

📝 Enhancement Note: The challenges are typical for a hands-on retail role, particularly one involving a specialized craft. The growth opportunities are clear, with a defined path for skill development and career progression within the company.

💡 Interview Preparation

Strategy Questions:

• Be prepared to discuss your understanding of excellent customer service and how you would apply it to a custom framing scenario.

• Think about how you would approach a customer who is unsure about their framing needs, focusing on consultative selling.

• Prepare to explain how you would ensure accuracy and quality in a production task, even when under pressure.

Company & Culture Questions:

• Research Michaels' mission, values, and commitment to creativity.

• Understand the importance of custom framing as a service offering for the company.

• Be ready to articulate why you are interested in Michaels and this specific role.

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, focus on preparing specific, concise examples from your past experiences that demonstrate your skills in:

  • Customer Service: A time you went above and beyond for a customer.
  • Problem-Solving: A challenge you faced and how you resolved it.
  • Attention to Detail: An instance where meticulousness was critical.
  • Teamwork: How you collaborated with colleagues.

• Use the STAR method (Situation, Task, Action, Result) to structure your examples.

📝 Enhancement Note: Preparation should focus on demonstrating a strong work ethic, customer focus, a willingness to learn, and an understanding of retail operations and sales fundamentals.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels careers portal.

• Resume Optimization: Highlight any customer service, sales, or hands-on experience. Emphasize attention to detail, reliability, and a proactive attitude. Tailor your resume to include keywords like "customer service," "sales," "merchandising," and "detail-oriented."

• Interview Preparation: Practice answering behavioral interview questions using the STAR method, focusing on examples that showcase your customer service skills, problem-solving abilities, and attention to detail.

• Company Research: Familiarize yourself with Michaels' products, services (especially custom framing), values, and commitment to creativity. Understand their target customer.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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