framer pt

📍 Job Overview

Job Title: Framer (Part-Time)

Company: Michaels Stores

Location: Temecula, California, United States

Job Type: Part-time

Category: Retail Operations / Custom Framing Specialist

Date Posted: September 07, 2026

Experience Level: Entry-level to Junior (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Execute custom framing solutions by engaging customers and understanding their artistic vision, directly contributing to sales and production targets.

• Maintain high standards for product presentation and inventory management within the custom framing department and other assigned store areas.

• Ensure operational compliance through adherence to Standard Operating Procedures (SOPs) and company programs, focusing on safety, shrink reduction, and customer service excellence.

• Facilitate seamless customer experiences by providing friendly service, assisting with product location, and supporting omni-channel processes.

📝 Enhancement Note: This role is a customer-facing, hands-on position focused on custom framing sales and production within a retail environment. While not a traditional "Revenue Operations" role, it requires operational execution, sales support, and process adherence, making it relevant to individuals interested in the operational aspects of retail sales and customer experience. The emphasis on "Elevated ABC Deliver" suggests a structured sales and customer engagement methodology.

📈 Primary Responsibilities

• Build strong customer relationships by acting as a personal designer, utilizing the "Elevated ABC Deliver" methodology to understand customer needs and create memorable custom framing solutions.

• Achieve individual and team sales and production goals through effective customer engagement and high-quality framing services.

• Complete custom framing orders with a focus on superior quality and timely delivery, meeting customer expectations and company standards.

• Maintain the visual appeal and stock levels of the ready-made frame department, including SISO (Sales In Store, Out of Store) and Directed Replenishment processes.

• Deliver exceptional customer service by acknowledging customers, assisting with product location, and providing effective solutions to their needs.

• Ensure a safe, clean, and clutter-free environment by adhering to all Standard Operating Procedures (SOPs) and Company programs.

• Actively participate in truck un-load and stocking processes, ensuring all standards are met within budget and timeline constraints.

• Operate the cash register and execute all cash handling procedures accurately and according to company standards.

• Assist with and execute omni-channel processes to support customer needs across various sales channels.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, customer service, production, and general store operations. The "Elevated ABC Deliver" methodology is a key aspect of the customer engagement process. Successful candidates will need to demonstrate proficiency in sales techniques, operational execution, and customer relationship management.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required.

Experience: 0-2 years of experience in a customer-facing role, preferably within a retail environment.

Required Skills:

• Basic computer proficiency for order entry and system navigation.

• Fundamental measuring skills for accurate frame design and production.

• Ability to safely and effectively operate framing equipment, including a glass cutter and heat press.

• Strong customer service orientation with an aptitude for building rapport and understanding client needs.

• Basic cash handling and transaction processing skills.

• Ability to work effectively as part of a team, supporting colleagues and contributing to a positive work environment. Preferred Skills:

• Previous retail sales experience, with a proven track record of meeting sales targets.

• Experience in selling products or services, demonstrating persuasive communication and problem-solving abilities.

• Familiarity with custom framing concepts, materials, or design principles.

• Experience with inventory management and visual merchandising.

📝 Enhancement Note: The required skills are foundational for a retail associate role with a specialized framing component. The preferred skills indicate a desire for candidates who can quickly contribute to sales and operational efficiency. Emphasis on "basic" skills suggests a strong training program will be in place.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight relevant projects or experiences that demonstrate their ability to:
  • Customer Engagement: Showcase instances where you successfully built rapport or provided solutions to customer needs, particularly in a sales or service context.
  • Process Adherence: Provide examples of following instructions, SOPs, or established workflows accurately and efficiently.
  • Quality Execution: Describe situations where attention to detail and quality were critical to task completion.
  • Problem-Solving: Illustrate how you've addressed customer issues or operational challenges effectively.

Process Documentation:

• Candidates will be trained on and expected to follow established Standard Operating Procedures (SOPs) for all aspects of the job, including:
  • Customer Consultation & Design: Documented steps for engaging customers, understanding design preferences, and creating framing proposals.
  • Order Processing & Production: Workflows for accurately entering orders, preparing materials, and executing framing assembly.
  • Inventory & Merchandising: Procedures for maintaining stock levels, arranging displays, and managing product placement.
  • Point of Sale & Cash Handling: Protocols for processing transactions, managing cash, and adhering to security measures.

📝 Enhancement Note: For this specific role, a traditional "Process & Systems Portfolio" is unlikely given the entry-level nature. The focus will be on demonstrating foundational skills and an ability to learn and follow established processes. Candidates should be prepared to discuss past experiences that exemplify these traits.

💵 Compensation & Benefits

Salary Range: $17.00 - $20.00 per hour.

Benefits:

• Health & Wellness:

  • Medical, Dental, and Vision coverage (eligibility requirements apply).
  • Telemedicine services for convenient healthcare access.
  • Employee Assistance Program (EAP) offering confidential support services.

• Financial Security:

  • 401(k) plan with employer match to support long-term savings.
  • Flexible Spending Accounts (FSAs) for healthcare and dependent care expenses.

• Professional Development:

  • Tuition assistance to support ongoing education and skill development.
  • Adoption assistance to help with the costs of growing a family.

• Employee Perks:

  • Commuter benefits to assist with transportation costs.

  • Generous employee discounts on Michaels products.

  • Access to partner discount programs for additional savings. Working Hours: This is a part-time position. Typical work hours will include nights, weekends, and early mornings, as dictated by store operational needs. The role is likely to involve approximately 20-29 hours per week, though this can vary.

📝 Enhancement Note: The salary range is competitive for part-time retail positions in the Temecula area, reflecting the specialized nature of custom framing. The benefits package is comprehensive for a part-time role, offering significant support for health, financial well-being, and personal development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading destination for creative individuals, offering a wide range of supplies, custom framing services, and crafting inspiration.

Company Size: Large (Over 10,000 employees globally). This indicates a structured corporate environment with established processes and career pathways.

Founded: 1973. With a long history, Michaels has a well-established brand presence and operational expertise in the retail sector.

Team Structure:

• Store-Level Operations: The framer will be part of the store's operational team, reporting to a Store Manager or Assistant Store Manager.

• Framing Department Focus: While integrated into the store team, there's a specialized focus on the custom framing department, likely involving collaboration with other team members responsible for sales and production.

• Cross-Functional Collaboration: Expected to collaborate with all store team members to ensure efficient store operations, customer satisfaction, and achievement of sales goals. This includes supporting sales associates, stock associates, and front-end cashiers.

Methodology:

• Customer-Centric Approach: Emphasis on building relationships and providing solutions through personalized service ("Elevated ABC Deliver").

• Process-Driven Execution: Adherence to SOPs for all operational tasks, ensuring consistency and quality.

• Data-Informed Operations: While not directly managing complex data, the role contributes to sales data, inventory accuracy, and operational efficiency metrics.

• Teamwork and Support: A culture that values collaboration, mutual support, and a positive work environment.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates as a large, established retail entity, implying a structured, process-oriented environment. The culture likely emphasizes customer service, teamwork, and adherence to company standards. The "purpose" of fueling creativity suggests a positive and engaging work atmosphere.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an entry-level to junior operational associate level within a retail setting. It serves as a foundational role for individuals interested in customer-facing operations, sales, and specialized craft services.

Reporting Structure: The Framer typically reports to the Store Manager or an Assistant Store Manager, who oversees all store operations and staff. There may be a dedicated Framing Department Manager in larger stores, or the responsibilities might be distributed.

Operations Impact: The Framer's impact is direct and tangible, contributing to:

• Revenue Generation: Through direct sales of custom framing services and upselling related products.

• Customer Loyalty: By providing exceptional design consultation and product quality, fostering repeat business.

• Operational Efficiency: Through accurate order processing, efficient production, and effective department maintenance.

• Brand Representation: As a brand ambassador, embodying Michaels' commitment to creativity and customer satisfaction.

Growth Opportunities:

• Specialization: Potential to become a highly skilled Custom Framing Specialist, deepening expertise in design, materials, and advanced techniques.

• Retail Leadership: Progression into roles such as Lead Sales Associate, Key Holder, Assistant Store Manager, or Store Manager, with increased responsibility for team leadership and store performance.

• Cross-Departmental Experience: Opportunities to gain experience in other store departments (e.g., merchandising, inventory management, seasonal departments) to develop a broader understanding of retail operations.

• Training & Development: Access to Michaels' training programs for product knowledge, sales techniques, and operational procedures, which can be applied to future retail roles.

📝 Enhancement Note: While not a corporate operations role, this position offers a clear path for growth within the retail operations framework. The emphasis is on developing customer service, sales, and operational execution skills that are transferable across various retail functions.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace will be within the retail floor and the dedicated custom framing area.

Office Location(s): Temecula, CA (27471 Ynez Rd). This is a physical retail store location.

Workspace Context:

• Customer Interaction: The environment is highly customer-facing, requiring constant engagement and service.

• Tools & Technology: Access to framing equipment (glass cutter, heat press), design software (likely proprietary), POS systems, and basic computer terminals.

• Team Interaction: Frequent collaboration with fellow store associates, supervisors, and management to ensure smooth store operations and customer service flow.

• Physical Demands: The role requires standing for extended periods, bending, lifting heavy items (boxes of frames, glass), and working with tools that require precision and care. The frame shop environment contains specific equipment like a glass cutter and heat press.

Work Schedule: This is a part-time position with a flexible schedule that includes nights, weekends, and early mornings. This schedule is typical for retail operations to cover peak customer traffic and operational needs.

📝 Enhancement Note: The work environment is dynamic and customer-centric, demanding adaptability and strong interpersonal skills. The physical nature of the job and the specific tools used in the frame shop are key aspects of the workspace.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application & Screening: Submit your application online. Candidates will be screened based on their qualifications and alignment with the role requirements.

• Phone/Video Screen: A brief initial interview to discuss your background, interest in the role, and availability.

• In-Person Interview: This will likely be a more in-depth interview with the Store Manager or Assistant Store Manager. Expect questions about your customer service experience, problem-solving skills, ability to work in a team, and how you handle pressure. You may be asked to demonstrate basic measuring skills or discuss your understanding of custom framing.

• Practical Assessment (Potential): You might be asked to perform a simple task related to customer interaction or demonstrate basic measuring skills.

• Offer & Onboarding: If successful, you will receive a job offer and proceed with onboarding, including background checks and new hire paperwork.

Portfolio Review Tips:

• Focus on Relevant Experiences: Since a formal portfolio isn't expected, be ready to discuss specific examples from previous roles (retail, customer service, or even personal projects) that demonstrate:

  • Customer Engagement: How you've built relationships, understood needs, and provided solutions.
  • Problem-Solving: How you've handled customer complaints or operational issues.
  • Attention to Detail: Instances where precision and accuracy were crucial.
  • Teamwork: Your contributions to team goals and collaborative efforts.

• Prepare for Behavioral Questions: Use the STAR method (Situation, Task, Action, Result) to structure your answers.

• Showcase Enthusiasm for Creativity: Express your interest in art, design, and helping customers bring their creative visions to life.

Challenge Preparation:

• Customer Scenario: Be prepared to role-play a customer interaction, perhaps a customer who is unsure about framing options or needs help finding a specific product.

• Problem-Solving: Think about how you would handle a situation where a customer is unhappy with a framing order or a product is out of stock.

• Teamwork Scenario: Discuss how you would contribute to a busy store environment or support a colleague.

📝 Enhancement Note: The interview process is typical for retail positions, focusing on practical skills, customer service aptitude, and cultural fit. Candidates should prepare specific examples to illustrate their capabilities rather than relying on a formal portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Glass Cutter: For precise cutting of glass or acrylic for frames.
  • Heat Press: Used in certain framing processes, potentially for applying matting or sealing.
  • Mat Cutters: For creating custom mat openings for artwork.
  • Various hand tools for assembly and finishing.

• Point of Sale (POS) System: For processing customer transactions, managing sales, and handling returns.

• Basic Computer Terminal: For accessing order systems, company portals, and potentially design software.

Analytics & Reporting:

• While not directly analyzing complex data, the role contributes to:
  • Sales Performance: Tracking individual sales of custom framing and related products.
  • Inventory Levels: Monitoring stock of frames, mats, and supplies.
  • Production Metrics: Ensuring orders are completed on time and to quality standards.

CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" methodology likely incorporates CRM principles, focusing on building and maintaining customer relationships through personalized service and follow-up.

• Order Management System: A system for entering, tracking, and managing custom framing orders from initial consultation to completion.

📝 Enhancement Note: The technology stack is focused on practical tools for custom framing production, sales transactions, and basic computer operations. Familiarity with any design software or POS systems is beneficial but not strictly required, as training will be provided.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction through exceptional service and personalized solutions.

• Creativity & Passion: Embracing and fostering a love for arts, crafts, and creative expression.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing that meets and exceeds customer expectations.

• Teamwork & Collaboration: Working together to achieve store goals, support colleagues, and create a positive work environment.

• Integrity & Accountability: Upholding company standards, ethical practices, and taking ownership of responsibilities.

• Efficiency & Productivity: Striving for operational excellence in sales, production, and store maintenance.

Collaboration Style:

• Cross-Functional Support: Associates are expected to support each other across different store functions (e.g., sales, stock, framing, cash wrap) to ensure a seamless customer experience.

• Open Communication: Encouraging clear and respectful communication to resolve issues and share information.

• Process Adherence: A shared understanding and commitment to following established SOPs to ensure consistency and efficiency.

• Learning Mindset: Willingness to learn from colleagues, supervisors, and training programs to enhance skills and knowledge.

📝 Enhancement Note: Michaels' culture likely revolves around creativity, customer engagement, and operational efficiency within a team-oriented retail environment. The values are geared towards fostering a positive experience for both customers and employees.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales while also ensuring timely and high-quality framing production.

• Handling Diverse Customer Needs: Adapting to a wide range of customer preferences, artistic styles, and budget constraints for custom framing.

• Physical Demands: The role requires physical stamina for standing, lifting, and working with tools for extended periods.

• Fast-Paced Environment: Thriving in a busy retail setting, especially during peak seasons or promotional periods.

• Learning New Skills: Quickly acquiring proficiency with framing equipment, design software, and sales techniques.

Learning & Development Opportunities:

• Custom Framing Expertise: Deepen knowledge of framing materials, design principles, conservation techniques, and advanced framing methods.

• Sales & Customer Service Skills: Enhance abilities in consultative selling, objection handling, and building long-term customer relationships.

• Operational Proficiency: Gain experience in inventory management, visual merchandising, and store operations.

• Product Knowledge: Develop comprehensive understanding of Michaels' product offerings beyond framing.

• Leadership Potential: Opportunities to take on more responsibility, potentially leading projects or mentoring new team members.

📝 Enhancement Note: The challenges are typical for a specialized retail role, requiring a blend of technical skills, customer interaction, and physical capability. The growth opportunities are geared towards becoming a subject matter expert in framing and advancing within the retail management structure.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Tell me about a time you went above and beyond to help a customer." "How would you handle a customer who is unhappy with a framing quote?"

• Sales Approach: "How do you approach selling a product or service to a customer?" "What are your strategies for upselling?"

• Problem-Solving: "Describe a situation where you had to solve a problem quickly. What was the outcome?"

• Teamwork: "How do you contribute to a positive team environment?" "Describe a time you had to work with a difficult colleague."

Company & Culture Questions:

• "What interests you about working at Michaels?"

• "What do you know about our custom framing services?"

• "How do you align with Michaels' values of creativity and customer focus?"

• "What are your thoughts on working in a retail environment with varied hours?" Portfolio Presentation Strategy:

• Highlight Relevant Experiences: Be ready to discuss specific examples from your past work or personal projects that demonstrate your customer service skills, attention to detail, ability to follow instructions, and creative aptitude.

• Use the STAR Method: Structure your answers to behavioral questions clearly and concisely.

• Demonstrate Enthusiasm: Show genuine interest in art, design, and helping customers bring their creative visions to life.

• Prepare Questions: Have thoughtful questions ready for the interviewer about the role, team, training, and company culture.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service, sales potential, an ability to learn, and a positive attitude. Be ready to provide concrete examples of your skills and experiences.

📌 Application Steps

To apply for this part-time Framer position at Michaels Stores:

• Submit Your Application: Complete and submit your application through the provided Workday portal link.

• Resume Optimization: Ensure your resume highlights any customer service, sales, or hands-on/craft-related experience. Use keywords from the job description such as "customer service," "sales," "measuring skills," and any relevant craft or art experience.

• Prepare for Behavioral Questions: Think of specific examples from your past experiences that demonstrate your customer service skills, problem-solving abilities, teamwork, and attention to detail. Be ready to use the STAR method.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and company values. Understand their commitment to creativity and customer experience.

• Practice Your Pitch: Be ready to articulate why you are a good fit for the role, express your enthusiasm for custom framing, and explain how you can contribute to the store's success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.