Framer - Part Time(no previous experience needed)

📍 Job Overview

Job Title: Framer - Part Time

Company: Michaels Stores

Location: Bethel Park, Pennsylvania, United States

Job Type: PART_TIME

Category: Retail Operations & Customer Service

Date Posted: May 19, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on creating custom framing solutions for customers, directly contributing to the in-store customer experience and sales targets.

• It involves building customer relationships through personalized service and design consultation, leveraging sales and merchandising skills.

• Daily operations include managing framing orders, ensuring quality production, and maintaining store presentation standards.

• Responsibilities extend to operational tasks such as cash handling, inventory management, and assisting with omni-channel fulfillment.

📝 Enhancement Note: While the title is "Framer," the responsibilities clearly indicate a hybrid role blending custom framing expertise with general retail operations, customer service, and sales. The "no previous experience needed" aspect suggests a strong emphasis on training and on-the-job development for core framing skills.

📈 Primary Responsibilities

• Build and maintain strong customer relationships by providing personalized design consultations for custom framing projects, utilizing the Elevated ABC Deliver methodology.

• Achieve sales and production targets through effective selling of custom framing solutions and related products.

• Execute custom framing orders with a high degree of quality, accuracy, and adherence to established timelines and Standard Operating Procedures (SOPs).

• Maintain the ready-made frame department, including SISO (Ship-from-Store) and Directed Replenishment processes, ensuring visual merchandising standards are met.

• Deliver exceptional customer service by assisting customers in locating products, providing solutions, and ensuring a well-merchandised and in-stock store environment.

• Operate the cash register and adhere to all cash handling procedures and standards.

• Participate actively in truck unloading and stocking processes, ensuring compliance with truck standards and efficiency.

• Support company-wide shrink and safety programs, contributing to a secure and accident-free work environment.

• Collaborate effectively with team members, demonstrating respectful interaction, positivity, and commitment to organizational values and goals.

• Assist with and support omni-channel processes, including online order fulfillment and customer pickup.

📝 Enhancement Note: The responsibilities are framed around customer engagement, sales performance, and operational efficiency within the framing department and the broader retail store, emphasizing a hands-on approach to both production and customer interaction.

🎓 Skills & Qualifications

Education: No specific educational requirements are listed, indicating an entry-level focus. However, strong foundational skills in mathematics and communication are implicitly beneficial.

Experience: No previous experience is required. Training will be provided for all essential functions.

Required Skills:

• Basic computer skills for operating point-of-sale systems and potentially design software.

• Basic measuring skills for accurate framing and material estimation.

• Ability to operate framing equipment safely and effectively.

• Proficiency with a glass cutter.

• Strong customer service and interpersonal communication skills.

• Ability to perform physical tasks including bending, lifting, carrying, reaching, and standing for extended periods.

Preferred Skills:

• Previous retail experience, demonstrating familiarity with store operations and customer interaction.

• Proven experience in selling products and/or services, with a track record of meeting sales goals.

• Familiarity with visual merchandising principles.

• Experience with custom design or craft-related services.

📝 Enhancement Note: The emphasis on "no previous experience needed" suggests that the company prioritizes candidates with strong foundational skills in customer service, basic technical aptitude, and a willingness to learn. The preferred skills highlight areas that would accelerate a candidate's success in the role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required due to the entry-level nature, candidates are encouraged to prepare examples of past customer service interactions or any creative projects demonstrating attention to detail and problem-solving.

• For candidates with prior framing or design experience, showcasing examples of completed framing projects, design sketches, or customer testimonials would be highly beneficial to illustrate skill and aesthetic judgment.

• Demonstrations of basic measuring accuracy and an understanding of material usage can be discussed.

Process Documentation:

• Candidates should be prepared to discuss their understanding of following Standard Operating Procedures (SOPs) and company programs to ensure compliance.

• The ability to follow detailed instructions for framing order completion and production is crucial.

• An understanding of maintaining organized work areas and adhering to merchandising standards will be assessed.

📝 Enhancement Note: Given the entry-level focus, the "portfolio" aspect will likely be assessed through discussions of past experiences, problem-solving scenarios, and demonstrated understanding of process adherence rather than a formal submission. The key is to show potential and a willingness to learn and follow established procedures.

💵 Compensation & Benefits

Salary Range: As this is a part-time, entry-level position, the salary is expected to be at or slightly above the local minimum wage for Bethel Park, Pennsylvania, and surrounding areas. Based on typical retail part-time roles in Pennsylvania, an estimated range could be $12.00 - $15.00 per hour.

Benefits:

• Health Insurance (medical, dental, and vision) - eligibility may vary based on hours worked and tenure.

• Paid Time Off (PTO) - accrued based on hours worked.

• Tuition Assistance - supporting further education and professional development.

• Generous Employee Discounts on Michaels products, fostering a connection to the company's offerings.

• Additional benefits as detailed by The Michaels Companies Inc. for part-time team members.

Working Hours: This is a part-time position. While the exact number of hours per week will vary, the role requires flexibility to work nights, weekends, and early mornings to meet operational needs and customer demand. A standard full-time work week is 40 hours, but part-time hours will be less.

📝 Enhancement Note: Salary is estimated based on general retail part-time roles in the specified region and the "no previous experience needed" indication. Actual compensation will be determined by Michaels Stores and may vary based on local market conditions, candidate qualifications, and specific scheduling. The benefits listed are comprehensive for a retail environment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as a leading destination for creative materials and custom framing in North America, serving a broad customer base interested in DIY projects, home décor, and personalized art display.

Company Size: Large (Over 10,000 employees globally). Michaels operates over 1,300 stores across the US and Canada, indicating a robust and established corporate structure.

Founded: 1973. With decades of operation, Michaels has a long-standing presence and deep understanding of the arts and crafts market. The company is headquartered in Irving, Texas.

Team Structure:

• The role is part of a store-level team, reporting to store management (likely a Framing Department Manager or Store Manager).

• Collaboration is expected with fellow store associates across various departments (e.g., sales floor, cashiers, other specialized areas).

Methodology:

• Emphasis on customer-centric sales and service, driven by building relationships and understanding customer needs.

• Adherence to Standard Operating Procedures (SOPs) for consistent service delivery, quality control, and operational efficiency.

• Focus on visual merchandising and maintaining a clean, organized, and well-stocked retail environment.

• A commitment to safety and shrink reduction programs is integrated into daily operations.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is geared towards creativity, customer engagement, and operational excellence within a retail setting. The large size suggests structured training programs and clear career paths, even for part-time roles.

📈 Career & Growth Analysis

Operations Career Level: This position is an entry-level, part-time role within the retail operations framework. It serves as a foundational role for individuals interested in customer service, sales, and specialized craft services within a retail environment.

Reporting Structure: The Framer will report directly to a Framing Department Manager or the Store Manager. This provides clear lines of communication and direct supervision for training and performance feedback.

Operations Impact: While not directly managing large-scale operations, this role has a tangible impact on store revenue through custom framing sales and customer retention. It also contributes to operational efficiency by maintaining store standards, managing inventory, and supporting omni-channel processes.

Growth Opportunities:

• Skill Development: Opportunity to become a highly skilled custom framer, mastering design principles, material knowledge, and advanced production techniques.

• Retail Advancement: Potential to move into roles such as Lead Framer, Assistant Store Manager, or Store Manager within Michaels, leveraging sales and leadership experience gained.

• Specialization: Possibility to specialize further in custom design, visual merchandising, or inventory management within the retail sector.

• Cross-Training: Exposure to various store operations, including sales, customer service, and omni-channel fulfillment, broadening skill sets.

📝 Enhancement Note: The "no previous experience needed" aspect positions this as an ideal entry point for individuals looking to build a career in retail operations, with clear pathways for skill acquisition and advancement within Michaels.

🌐 Work Environment

Office Type: This is a retail store environment, specifically a Michaels store located at 4000 Oxford Dr, Bethel Park, PA. The role involves working directly on the sales floor and within the dedicated custom framing shop area.

Office Location(s): The primary work location is the Michaels store in Bethel Park, Pennsylvania. The store is situated in a retail area, likely with accessible parking and public transportation options nearby.

Workspace Context:

• The work environment includes public retail spaces, which are typically climate-controlled.

• The framing shop area will involve specialized equipment like a glass cutter and heat press, requiring adherence to safety protocols.

• Some stock rooms may not be climate-controlled, and outdoor work may be required for tasks like retrieving shopping carts or during truck unloading.

• The role demands standing for long periods and frequent movement throughout the store.

Work Schedule: The schedule is part-time and requires flexibility. This includes working nights, weekends, and early mornings, aligning with retail operating hours and customer traffic patterns.

📝 Enhancement Note: The work environment is dynamic and hands-on, typical of a retail setting. Candidates should be comfortable with varied tasks, direct customer interaction, and the physical demands of the job.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a brief phone or online application review to assess basic qualifications and interest.

• In-Person Interview: Candidates will typically attend an interview at the Bethel Park store. This will involve meeting with the hiring manager (e.g., Framing Manager or Store Manager).

• Skills Assessment: The interview may include practical questions about customer service scenarios, problem-solving, and potentially a brief demonstration of basic measuring skills or an understanding of how to use framing equipment (if applicable).

• Cultural Fit: Assessment of the candidate's alignment with Michaels' values of creativity, customer focus, and teamwork.

• On-the-Job Training: If hired, a comprehensive training program will be provided for framing techniques and store operations.

Portfolio Review Tips:

• Since no prior experience is required, a formal portfolio is not expected. Instead, focus on articulating your transferable skills.

• Be prepared to discuss examples of excellent customer service you have provided in previous roles (even non-retail).

• Highlight any personal projects or hobbies that demonstrate creativity, attention to detail, and a passion for crafts or design.

• If you have any visual work (e.g., personal art, craft projects), be ready to describe your process and creative choices.

Challenge Preparation:

• Be ready to answer behavioral questions based on the core responsibilities, such as "How would you handle a customer who is unhappy with their framing choice?" or "Describe a time you had to learn a new skill quickly."

• Prepare to discuss your understanding of customer service and how you would create a positive customer experience in a framing context.

• Think about how you would manage your time effectively to balance customer interaction, production tasks, and store maintenance.

📝 Enhancement Note: The interview process will likely focus on assessing a candidate's attitude, aptitude for learning, customer service skills, and alignment with the company's creative and customer-focused culture, rather than extensive prior experience.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Specialized machinery for cutting mats, frames, and assembling custom art pieces. This includes a glass cutter and potentially a heat press.

• Point-of-Sale (POS) System: For processing customer transactions, handling cash, and managing sales data.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement devices.

• Basic Computer Skills: Required for operating the POS system, potentially for accessing training materials, and for any internal communication or inventory management software.

Analytics & Reporting:

• While not directly responsible for complex analytics, the Framer will contribute to sales data through POS transactions.

CRM & Automation:

• The "Elevated ABC Deliver" methodology suggests a customer relationship management approach, where building relationships is key to sales.

• While not managing a formal CRM system, the role emphasizes direct customer interaction and follow-up for custom orders.

• Omni-channel processes involve interaction with online order fulfillment systems.

📝 Enhancement Note: The technology stack is primarily focused on essential retail operations and specialized framing tools. The emphasis is on practical application and adherence to established procedures rather than advanced technical proficiency.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: Michaels fosters an environment where creativity is valued and encouraged, both in products and in problem-solving.

• Customer Focus: A strong emphasis on building customer relationships and providing exceptional service to drive sales and loyalty.

• Teamwork & Respect: Encouraging positive interactions, mutual respect, and collaborative efforts among all team members.

• Integrity & Accountability: Adhering to company policies, SOPs, and ethical standards, taking ownership of responsibilities.

• Passion for Craft: A shared interest and appreciation for arts, crafts, and the joy of creation.

Collaboration Style:

• The role requires close collaboration with other store associates to ensure smooth store operations and excellent customer service across departments.

• Effective communication is essential for coordinating custom framing orders, managing inventory, and supporting omni-channel initiatives.

• A willingness to assist colleagues and contribute to a positive, supportive team atmosphere is paramount.

📝 Enhancement Note: The company culture is deeply rooted in its creative mission, emphasizing customer engagement and a supportive team environment. These values are expected to be reflected in daily interactions and work practices.

⚡ Challenges & Growth Opportunities

Challenges:

• Learning Curve: Mastering custom framing techniques, design principles, and the operation of specialized equipment can be challenging for individuals with no prior experience.

• Balancing Multiple Responsibilities: Effectively managing customer interactions, custom order production, front-end sales, and general store upkeep simultaneously requires strong time management.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and working with tools that require dexterity, which can be physically demanding.

• Customer Satisfaction: Ensuring every customer is delighted with their custom framing solution, especially when dealing with unique art pieces or specific customer expectations.

Learning & Development Opportunities:

• Comprehensive Training: Michaels provides structured training for its framing associates, covering design, production, and sales techniques.

• Skill Specialization: Opportunities to become an expert in custom framing, understanding different matting techniques, framing styles, and preservation methods.

• Retail Experience: Gaining valuable experience in customer service, sales, merchandising, and operational management within a large retail organization.

• Career Advancement: Potential to grow into leadership roles within Michaels stores, leveraging the foundational skills and experience gained in this position.

📝 Enhancement Note: The challenges present opportunities for personal and professional growth. Michaels' commitment to training and development indicates a supportive environment for individuals looking to build their careers.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you went above and beyond to help a customer." or "How would you handle a situation where a customer is unsure about their framing choice?"

• Problem-Solving: "Imagine a customer needs a frame for an unusual size artwork. What steps would you take?" or "What would you do if you noticed a display was messy or out of stock?"

• Teamwork: "Tell me about a time you worked effectively as part of a team." or "How would you contribute to a positive work environment?"

• Learning Aptitude: "Describe a time you had to learn a new skill quickly. How did you approach it?"

Company & Culture Questions:

• "What interests you about working at Michaels?"

• "What does creativity mean to you?"

• "How do you think you would fit into our team culture?"

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, prepare to discuss your skills and experiences.

• Use the STAR method (Situation, Task, Action, Result) to answer behavioral questions, providing concrete examples.

• Be ready to talk about any creative projects you've done, even if they are personal hobbies, to showcase your passion and attention to detail.

• If you have prior sales or customer service experience, highlight your achievements and customer-focused approach.

📝 Enhancement Note: The interview will likely focus on assessing your personality, customer service skills, willingness to learn, and alignment with Michaels' core values. Be prepared with specific examples from any relevant experience.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Tailor your resume: Highlight any customer service, sales, or detail-oriented experience. Emphasize skills like "measuring," "problem-solving," and "communication."

• Prepare for behavioral questions: Think of specific examples that demonstrate your customer service skills, teamwork, and ability to learn new tasks, using the STAR method.

• Research Michaels: Understand their products, customer base, and company values. Be ready to articulate why you are a good fit for their creative and customer-focused environment.

• Practice articulating your skills: Be ready to discuss how your basic computer and measuring skills, along with your willingness to learn, make you a strong candidate for the Framer role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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