Framer - Part Time - Weekend Availability

📍 Job Overview

Job Title: Framer - Part Time - Weekend Availability

Company: Michaels Stores

Location: Stroudsburg, Pennsylvania, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-06-15

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Executes custom framing solutions for customers, focusing on building relationships and delivering high-quality, timely orders.

• Manages retail floor operations, including merchandising, inventory replenishment, and maintaining a safe, clean store environment.

• Operates point-of-sale systems, handles cash transactions, and supports omni-channel fulfillment processes.

• Collaborates with team members to ensure efficient store operations, including truck unloads and stocking.

• Adheres to Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational excellence.

📝 Enhancement Note: This role is a part-time, on-site position focused on custom framing within a retail environment. The "Framer" title, combined with responsibilities like "customer relationships," "framing solutions," and "quality and on time" production, indicates a specialized sales and production role within the retail operations framework. The emphasis on "Elevated ABC Deliver" suggests a sales methodology focused on consultative selling and customer engagement for custom framing services.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships through consultative selling, understanding their needs for custom framing solutions.
  • Utilize the Elevated ABC Deliver methodology to drive sales and achieve production targets for custom framing orders.
  • Acknowledge customers, assist with product location, and provide solutions to meet their creative project needs.

• Production & Quality Control:

  • Complete custom framing orders with a high degree of quality, precision, and adherence to specified timelines.
  • Operate framing equipment and glass cutters safely and efficiently to produce finished framing products.
  • Ensure all custom framing solutions meet company standards and customer expectations.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, ensuring it is well-merchandised, organized, and in stock.
  • Execute directed replenishment and SISO (Ship-from-Store) processes to manage inventory levels effectively.
  • Contribute to a safe, clean, and clutter-free store environment for customers and team members.

• Point of Sale & Transaction Management:

  • Operate the cash register and execute cash handling procedures according to company standards.
  • Assist with omni-channel processes, including order fulfillment and customer pick-ups.

• Team Collaboration & Compliance:

  • Participate actively in truck un-load and stocking processes, ensuring adherence to truck standards and timelines.

  • Adhere to all Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational excellence.

  • Uphold shrink and safety programs, contributing to a secure and risk-managed work environment.

📝 Enhancement Note: The primary responsibilities highlight a dual focus on direct customer interaction for sales and service in framing, alongside essential retail operations tasks. The mention of "Elevated ABC Deliver" points to a specific sales training program that candidates should be aware of and potentially prepare to discuss. The inclusion of "SISO" and "Directed Replenishment" indicates a need for understanding basic inventory management within a retail context.

🎓 Skills & Qualifications

Education: Not specified, but a high school diploma or equivalent is typically expected for retail roles.

Experience: 0-2 Years of experience in a customer-facing or operational role.

Required Skills:

• Basic Computer Skills: Ability to navigate store systems, POS, and potentially basic design software.

• Basic Measuring Skills: Essential for accurate custom framing order specifications.

• Framing Equipment Operation: Proficiency or ability to learn to operate framing machinery and glass cutters.

• Customer Service Excellence: Proven ability to engage customers, understand needs, and provide solutions.

• Cash Handling: Accurate and reliable execution of financial transactions.

• Merchandising Standards: Understanding of how to present products effectively on the sales floor.

• Adaptability: Willingness to perform various tasks, including stocking, cleaning, and assisting customers across different store areas.

Preferred Skills:

• Retail Sales Experience: Prior experience in selling products or services, particularly in a creative or custom-order environment.

• Custom Framing Knowledge: Familiarity with framing materials, techniques, or design principles.

• Inventory Management Basics: Understanding of stock rotation, replenishment, and loss prevention.

• Omni-channel Fulfillment: Experience with online order processing and in-store pickup procedures.

📝 Enhancement Note: The requirements emphasize foundational skills like basic computer and measuring capabilities, alongside the ability to learn specialized equipment. The distinction between "required" and "preferred" skills suggests that candidates with prior retail sales or specific framing experience will have an advantage, but the role is designed for entry-level to junior professionals. The "0-2 years" experience level aligns with this.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio for this specific role may not be strictly required, candidates demonstrating past projects or responsibilities related to:
  • Visual Merchandising: Photos or descriptions of how they organized retail displays or product areas.
  • Customer Service Solutions: Examples of how they resolved customer issues or exceeded expectations.
  • Process Improvement: Any instances where they suggested or implemented a more efficient way to perform a task.
  • Quality Control: Examples of attention to detail in previous work, such as accurate order fulfillment or product presentation.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and any past experience with:
  • Workflow Design: How they approach tasks from start to finish, ensuring all steps are completed.
  • Standard Operating Procedures (SOPs): Adherence to established guidelines and protocols.
  • Performance Measurement: How they track their own productivity or quality of work.

📝 Enhancement Note: For an entry-level retail operations role like this, a formal portfolio is less common. However, candidates can significantly strengthen their application by preparing to discuss relevant experiences using the STAR method (Situation, Task, Action, Result) and highlighting instances that demonstrate the required skills. Focusing on examples of process adherence, customer satisfaction, and attention to detail will be key.

💵 Compensation & Benefits

Salary Range: Based on part-time retail framing positions in Stroudsburg, PA, and industry benchmarks for entry-level roles, a typical hourly range would be $12.00 - $16.00 per hour. This estimate considers the local cost of living, the specialized nature of framing, and the part-time employment status.

Benefits:

• Health Insurance: Medical, Dental, and Vision coverage options are available.

• Paid Time Off (PTO): Accrued PTO for eligible team members.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Significant discounts on Michaels products and services.

• 401(k) Plan: Retirement savings plan options.

• Employee Assistance Program (EAP): Support services for personal and work-related issues.

Working Hours: This is a part-time position. Actual hours may vary but will include the need for weekend availability. The typical full-time equivalent (40 hours) is not guaranteed, with hours likely ranging from 15-25 per week, depending on store needs and employee availability.

📝 Enhancement Note: The salary range is an estimation based on available data for similar part-time retail roles in the specified region and industry. Benefits are listed as provided in the company description, highlighting comprehensive offerings for part-time employees. The working hours emphasize the critical requirement for weekend availability.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts, Crafts, and Framing)

Company Size: Large (Over 1,000 employees globally, with over 1,300 stores in North America).

Founded: 1973. Michaels has a long-standing history as a premier destination for creative supplies and custom framing.

Team Structure:

• Store Level: This role operates within a typical retail store structure, reporting to a Store Manager or Assistant Manager, and likely working alongside other Sales Associates, a dedicated Framer, and potentially a Visual Merchandiser.

• Cross-functional Collaboration: Collaboration will be necessary with fellow sales associates for customer assistance, inventory management, and general store upkeep. Interaction with the dedicated framing specialist will be crucial for learning and production support.

• Customer-Centric Approach: The company culture emphasizes a passion for creativity, customer engagement, and fostering a positive, inclusive environment where both team members and customers feel inspired.

Methodology:

• Customer Service: Focus on providing friendly, helpful service and creating memorable experiences.

• Sales Driven: Emphasis on achieving sales targets through consultative selling and product knowledge.

• Operational Efficiency: Adherence to SOPs, effective inventory management, and maintaining store standards.

• Teamwork: Collaborative efforts to ensure smooth store operations and customer satisfaction.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context emphasizes Michaels' position as a leader in arts and crafts retail. The culture is geared towards creativity, customer engagement, and operational efficiency. For a Framer role, understanding the collaborative nature within a store, especially with the dedicated framing specialist, is important.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an entry-level to junior position within retail operations, specifically focused on the custom framing department. It provides foundational experience in customer service, sales, product knowledge, and operational tasks.

Reporting Structure: The Framer will report directly to store management (e.g., Store Manager, Assistant Manager, or potentially a Framing Manager if one exists at the location).

Operations Impact: While not directly managing large-scale revenue operations, this role has a direct impact on customer satisfaction, sales conversion for custom framing services, and the overall store presentation, which collectively contributes to the company's revenue and brand image.

Growth Opportunities:

• Internal Advancement: Potential to progress to a Senior Framer, Lead Sales Associate, or Assistant Manager roles within Michaels stores.

• Skill Development: Opportunity to deepen expertise in custom framing techniques, sales strategies, and retail operations.

• Cross-Training: Possibility of gaining experience in other store departments, such as visual merchandising or inventory.

• Leadership Potential: Demonstrating strong performance and leadership qualities can open doors to supervisory and management positions.

📝 Enhancement Note: The career path for a Framer at Michaels is primarily within the retail store operations hierarchy. Growth involves mastering the core functions, developing sales and customer service skills, and potentially taking on more responsibility within the store environment.

🌐 Work Environment

Office Type: Public retail store setting.

Office Location(s): Stroudsburg, Pennsylvania. The store environment is climate-controlled for public areas, with potential for less controlled stock rooms. Some outdoor work may be required for tasks like retrieving shopping carts or during truck unloads.

Workspace Context:

• Customer-Facing: The primary workspace is the sales floor and the custom framing area, requiring constant interaction with customers.

• Production Area: The frame shop is equipped with specialized tools like a glass cutter and heat press, necessitating a focus on safety and precision.

• Dynamic Environment: The role involves a mix of direct customer service, sales, production, and general store maintenance tasks, requiring flexibility and the ability to switch between different activities.

Work Schedule: This is a part-time role requiring weekend availability. Work hours may include nights, weekends, and early mornings, depending on store operating hours and scheduling needs.

📝 Enhancement Note: The work environment is typical for a retail setting, with a strong emphasis on customer interaction and the specific demands of a framing production area. The need for flexibility in scheduling, particularly on weekends, is a key aspect of the work environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: May involve an online application and potentially a brief phone screen to assess basic qualifications and interest.

• In-Person Interview: Typically includes one or more interviews with store management. This will likely involve behavioral questions assessing customer service, problem-solving, and teamwork skills.

• Skills Assessment: Candidates may be asked to demonstrate basic measuring skills, discuss their approach to customer service, or explain how they would handle specific framing scenarios.

• Store Walkthrough: An opportunity to see the store environment and potentially meet team members.

Portfolio Review Tips:

• Showcase Relevant Experience: If you have prior experience in custom framing, visual merchandising, or customer-facing sales, prepare to discuss specific examples.

• Highlight Customer Service: Be ready to share stories about exceeding customer expectations or resolving challenging customer interactions.

• Demonstrate Problem-Solving: Prepare examples of how you’ve tackled issues related to production, quality, or customer needs.

• Quantify Achievements: Where possible, use numbers to describe your impact (e.g., "increased sales in my department by X%," "completed Y framing orders per week").

Challenge Preparation:

• Customer Scenario: Be prepared to role-play a customer interaction, from greeting to consultation and problem resolution.

• Measuring Task: Understand basic measurement principles and be ready to demonstrate accuracy.

• Product Knowledge: Familiarize yourself with the types of art, framing options, and materials Michaels offers.

📝 Enhancement Note: The interview process for this role will likely be hands-on and focused on practical skills and customer interaction. While a formal portfolio isn't expected, being able to articulate past experiences that align with the job requirements is crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Standard framing shop tools including mat cutters, saws, joining tools, and potentially heat presses.

• Glass Cutters: For precise glass cutting for framed items.

• Measuring Tools: Tape measures, rulers, and other precision measuring devices.

Analytics & Reporting:

• Point of Sale (POS) System: For processing sales transactions, managing customer orders, and potentially tracking inventory.

• Basic Computer Skills: For accessing company systems, training modules, and communication.

CRM & Automation:

• Customer Relationship Management (CRM) Elements: While not a dedicated CRM role, the "Elevated ABC Deliver" methodology suggests a focus on customer relationship building and tracking customer preferences.

• Inventory Management Systems: Used for tracking stock levels, managing replenishment, and potentially for SISO processes.

📝 Enhancement Note: The technology stack for this role is primarily focused on the specialized tools of the framing trade and standard retail operational systems like POS. Familiarity with these tools, or a demonstrated ability to learn them quickly, is essential.

👥 Team Culture & Values

Operations Values:

• Creativity: A core value at Michaels, encouraging innovation in framing solutions and customer engagement.

• Customer Focus: Prioritizing customer needs and delivering exceptional service to build loyalty.

• Integrity: Adhering to company policies, ethical practices, and honest communication.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and support a positive work environment.

• Efficiency: Striving for accuracy and timeliness in production and store operations.

Collaboration Style:

• Cross-functional: Working seamlessly with other store associates to ensure all customer needs are met, from initial inquiry to final sale and store upkeep.

• Supportive: A culture that encourages mutual support among team members, especially in busy periods or when learning new skills.

• Feedback-Oriented: Openness to receiving and providing constructive feedback to improve individual performance and team operations.

📝 Enhancement Note: The company culture strongly emphasizes creativity and customer satisfaction, which directly translates into the Framer's role in providing artistic solutions and excellent service. Teamwork and efficiency are also critical for smooth store operations.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales while also fulfilling framing orders accurately and on time.

• Handling Diverse Customer Needs: Adapting to a wide range of customer requests, artistic visions, and budget considerations.

• Maintaining Quality Standards: Consistently delivering high-quality framing work, especially under pressure or during busy periods.

• Physical Demands: The role requires standing for extended periods, lifting heavy items, and working with specialized equipment.

• Weekend Availability: Meeting the consistent demand for weekend coverage.

Learning & Development Opportunities:

• Framing Expertise: Deepening skills in custom framing techniques, material selection, and design consultation.

• Sales & Customer Engagement: Enhancing consultative selling abilities and customer relationship management through company training.

• Retail Operations: Gaining comprehensive experience in merchandising, inventory control, and POS operations.

• Product Knowledge: Expanding knowledge of art supplies, framing materials, and current design trends.

📝 Enhancement Note: The challenges are typical for a specialized retail role that combines sales, production, and customer service. The growth opportunities are focused on developing expertise within Michaels' specific operational and product domains.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be ready to describe how you would handle a customer who is unsure about framing options, a customer with a tight deadline, or a customer who is unhappy with a previous order.

• Sales Approach: How do you approach selling a product or service? How do you ensure a customer is satisfied with their purchase?

• Problem-Solving: Describe a time you faced a challenge at work and how you overcame it.

• Teamwork: How do you contribute to a team environment? Describe a time you worked effectively with colleagues.

Company & Culture Questions:

• Why are you interested in working for Michaels?

• What do you know about our custom framing services?

• How do you align with our company values of creativity, customer focus, and teamwork?

• What does a positive work environment mean to you? Portfolio Presentation Strategy:

• Highlight Relevant Experience: If you have examples of past work (photos of projects, descriptions of sales achievements, customer testimonials), be prepared to discuss them.

• Focus on Process: Explain your approach to tasks, from understanding customer needs to completing the final product or service.

• Emphasize Results: Quantify your achievements whenever possible, focusing on customer satisfaction, sales impact, or efficiency improvements.

📝 Enhancement Note: Interview preparation should focus on demonstrating excellent customer service, a proactive approach to sales, and an understanding of the creative and operational aspects of the Framer role. Being able to articulate experiences that align with Michaels' values will be key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link on the Michaels Careers site.

• Resume Optimization: Ensure your resume clearly highlights any customer service, sales, measuring, or hands-on production experience. Tailor it to include keywords from the job description such as "custom framing," "customer service," "sales," and "merchandising."

• Prepare for Behavioral Questions: Practice using the STAR method (Situation, Task, Action, Result) to answer questions about your experience with customer interactions, problem-solving, teamwork, and attention to detail.

• Research Michaels: Familiarize yourself with Michaels' product offerings, especially their custom framing services, and understand their company mission and values to articulate your fit.

• Highlight Weekend Availability: Be prepared to confirm your availability for weekends during the application or interview process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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