Framer - Part time

📍 Job Overview

Job Title: Framer - Part time

Company: Michaels Stores

Location: Cypress, Texas, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: 2026-09-07

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Customer-Centric Sales & Service: Focus on building strong customer relationships to understand their needs and deliver exceptional custom framing solutions, directly impacting customer satisfaction and loyalty.

• Operational Excellence in Framing: Execute custom framing orders with a high degree of quality and adherence to timelines, ensuring customer expectations are met and exceeded.

• Store Presentation & Merchandising: Maintain the ready-made frame department and other assigned areas to ensure a visually appealing, well-organized, and in-stock environment for shoppers.

• Process Adherence & Efficiency: Strictly follow Standard Operating Procedures (SOPs) and company programs to ensure compliance, safety, and operational efficiency in all tasks, from stocking to cash handling.

📝 Enhancement Note: This role, while categorized as retail, has significant operational components focused on a specialized service (custom framing). The emphasis on SOP adherence, quality control in production, and inventory management of the framing department indicates a need for detail-orientation and process-driven execution beyond typical retail associate roles.

📈 Primary Responsibilities

• Elevated Customer Engagement: Proactively engage customers, build rapport, and utilize consultative selling techniques (Elevated ABC Deliver) to identify opportunities for custom framing solutions, thereby driving sales and production targets.

• Custom Framing Production: Accurately measure, design, and produce custom framing orders, ensuring precision, quality craftsmanship, and timely completion to meet customer deadlines.

• Department Maintenance & Merchandising: Organize, stock, and maintain the ready-made frame department, including SISO (Single Item, Single Order) and Directed Replenishment, to ensure product availability and visual appeal.

• Sales & Transaction Processing: Operate the cash register, execute cash handling procedures accurately, and assist with Omni channel processes (e.g., buy online, pick up in-store) to facilitate seamless customer transactions.

• Store Operations Support: Participate actively in truck un-loading, stocking processes, and general store maintenance to ensure a safe, clean, and clutter-free environment that supports overall operational efficiency.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer interaction for sales and service, coupled with hands-on production and back-of-house operational tasks. The mention of "Elevated ABC Deliver" and "SISO and Directed Replenishment" suggests a structured approach to sales and inventory management within the framing department.

🎓 Skills & Qualifications

Education: Not specified, but a strong aptitude for learning and following instructions is essential.

Experience: 0-2 years of experience preferred, with a focus on practical application of skills.

Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale systems, internal communication platforms, and potentially basic design software related to framing.

• Measuring Skills: Precision and accuracy in taking measurements for custom framing projects are critical.

• Equipment Operation: Proficiency in operating framing equipment (e.g., mat cutters, frame saws, assembly tools) and glass cutters safely and effectively.

• Customer Service Excellence: Ability to provide friendly, helpful service, assist customers in locating products, and offer solutions to their needs.

• Relationship Building: Aptitude for connecting with customers, understanding their creative vision, and guiding them through the framing process.

Preferred Skills:

• Retail Experience: Prior experience in a retail environment, understanding store operations, customer flow, and sales floor management.

• Sales Experience: Proven ability to sell products or services, including consultative selling and closing techniques.

• Art & Design Aptitude: A basic understanding or appreciation for art, design principles, and aesthetics can enhance the ability to consult with customers on framing choices.

📝 Enhancement Note: The "0-2 years" experience level suggests the company is open to training individuals with foundational skills. The emphasis on "basic" computer and measuring skills indicates that while proficiency is needed, advanced technical expertise might not be a prerequisite, making it accessible for entry-level candidates.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Visual Documentation of Framing Projects: While not explicitly stated as a formal portfolio, candidates are expected to demonstrate their framing capabilities. This could be through examples of past work (if any), or through a clear understanding and articulation of the framing process during an interview.

• Understanding of Quality Control: Ability to explain how they ensure the quality and accuracy of custom framing orders, from material selection to final assembly.

• Process Adherence Examples: Candidates should be prepared to discuss how they follow established procedures (SOPs) to ensure consistency and efficiency in their work.

Process Documentation:

• Workflow Understanding: Candidates should demonstrate an understanding of the custom framing workflow, from customer consultation and order placement to production, quality check, and completion.

• SOP Compliance: Ability to articulate the importance of following Standard Operating Procedures (SOPs) and company programs for safety, compliance, and operational consistency.

📝 Enhancement Note: For an entry-level role like this, a formal portfolio might not be required. However, the ability to discuss processes, demonstrate understanding of quality, and articulate how they would follow SOPs is crucial. Interviewers will likely assess this through behavioral questions and scenario-based discussions.

💵 Compensation & Benefits

Salary Range: As this is a part-time retail position, the salary is likely to be at or slightly above the local minimum wage, dependent on experience and specific location. For Cypress, Texas, an estimated range for a part-time retail associate with some specialized duties could be $12.00 - $16.00 per hour.

Benefits:

• 401(k) with Employer Match: Opportunity to save for retirement with company contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related challenges.

• Medical, Dental, and Vision Coverage: Health benefits available, eligibility may vary based on hours worked.

• Telemedicine Services: Convenient access to healthcare consultations remotely.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare or dependent care expenses.

• Commuter Benefits: Potential assistance for transportation costs.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial support for employees building their families.

• Employee Discounts: Significant discounts on Michaels products, fostering creativity and savings.

• Partner Discount Programs: Additional savings opportunities through affiliated companies.

Working Hours: This is a part-time position. Specific hours will vary based on store needs and scheduling, but may include nights, weekends, and early mornings. The role involves approximately 40 hours per week if considered full-time, but for a part-time role, expect fewer hours allocated based on business demand.

📝 Enhancement Note: The provided benefits list is comprehensive for a retail organization and indicates Michaels invests in its team members. The salary range is an estimation based on general retail associate roles in the specified region, acknowledging the specialized duties of a framer might command a slightly higher hourly rate than a general associate.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the largest specialty arts and crafts retail chain in North America.

Company Size: Over 1,300 stores in the US and Canada. The company employs a significant number of individuals across retail, corporate, and manufacturing operations.

Founded: 1973, headquartered in Irving, Texas. Michaels has a long-standing history in the retail sector, focusing on enabling creativity and celebration.

Team Structure:

• Store Level: This role operates within a local store team, likely reporting to a Store Manager, Assistant Store Manager, or a Department Manager (e.g., Framing Department Manager).

• Cross-functional Collaboration: Collaboration will occur with other store associates, including sales floor staff, cashiers, and potentially other department specialists, to ensure smooth store operations and customer service.

• Specialized Department: The framing department operates as a distinct service within the store, requiring close coordination with sales associates for customer referrals and order processing.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing solutions, particularly evident in the framing department's "Elevated ABC Deliver" methodology.

• Process-Driven Operations: Adherence to Standard Operating Procedures (SOPs) is a key operational methodology to ensure consistency, quality, and safety across all stores and departments.

• Data-Informed Merchandising: While not a data analysis role, the use of "Directed Replenishment" suggests an approach that uses data to manage inventory and product placement effectively.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture is geared towards fostering creativity and community. For operations roles within stores, this translates to a focus on customer experience, process execution, and maintaining a positive, collaborative team environment. The size of Michaels means established operational frameworks are in place.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate with Specialized Duties. This role serves as a foundational position within the retail operations of a Michaels store, focusing on a specific, value-added service (custom framing). It requires a blend of customer interaction, hands-on production, and adherence to operational standards.

Reporting Structure: Typically reports to a Store Manager, Assistant Store Manager, or a designated Department Manager overseeing the custom framing operations. Direct interaction with fellow sales associates and support staff is expected.

Operations Impact: The Framer directly influences store revenue through custom framing sales and contributes to overall store presentation and customer satisfaction. High-quality framing services can drive repeat business and positive word-of-mouth, impacting the store's financial performance and brand reputation. Efficient operations in the framing department, including timely order fulfillment and accurate inventory management, support the store's profitability.

Growth Opportunities:

• Skill Specialization: Develop expertise in custom framing techniques, materials, and customer consultation, becoming a go-to expert within the store.

• Retail Advancement: Potential to move into roles like Senior Framer, Key Holder, Assistant Department Manager, or even Store Manager, depending on performance and company needs.

• Cross-Training: Opportunity to gain experience in other store departments, broadening retail operational knowledge.

• Operations Management Path: With demonstrated success, opportunities may arise in regional or corporate operations roles, though this typically requires broader experience.

📝 Enhancement Note: This role offers a clear path for individuals interested in the arts and crafts retail sector. Growth is primarily vertical within the store structure or specialized within the framing service. Demonstrating strong customer service, sales acumen, and reliable operational execution will be key for advancement.

🌐 Work Environment

Office Type: This is a retail store environment, specifically within a Michaels Arts & Crafts store. The work is performed on the sales floor and within the dedicated custom framing shop area.

Office Location(s): Cypress, Texas - 25715 Northwest Fwy. The location is a public retail space.

Workspace Context:

• Sales Floor Interaction: Regular interaction with customers on the retail floor, requiring a professional and engaging demeanor.

• Framing Shop Environment: The framing shop is a specialized workspace equipped with tools for cutting, assembly, and finishing custom frames. It involves working with materials like wood, metal, glass, mats, and various adhesives.

• Team Collaboration: Opportunities for collaboration with other store associates to manage customer flow, assist with Omni channel tasks, and support overall store operations. The environment is dynamic and customer-focused.

Work Schedule: Part-time. The schedule will be variable based on business needs, including evenings, weekends, and potentially early mornings. Flexibility is often a requirement in retail environments to cover peak hours and operational demands.

📝 Enhancement Note: The work environment is fast-paced and customer-facing. The framing shop itself will have specific safety protocols due to the tools and materials used. While the main store is climate-controlled, stock rooms or specific work areas might vary.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application Review: Screening of resumes and applications for basic qualifications, retail experience, and any specific framing or sales aptitude.

• In-Person Interview: Typically involves a one-on-one or panel interview with store management. Expect questions related to customer service scenarios, sales techniques, problem-solving, and understanding of the framing process.

• Skills Demonstration/Scenario: You may be asked to describe how you would handle specific customer requests, demonstrate basic measuring skills, or explain your approach to a framing project.

• Store Tour & Team Introduction: An opportunity to see the store environment and meet some team members, assessing cultural fit.

Portfolio Review Tips:

• Showcase Framing Knowledge: If you have prior framing experience, prepare to discuss specific projects, techniques used, materials worked with, and customer satisfaction achieved.

• Highlight Sales Successes: Be ready to share examples of how you’ve successfully sold products or services, built customer relationships, and met sales targets.

• Demonstrate Process Understanding: Articulate your understanding of SOPs, quality control measures in production, and how you ensure accuracy and efficiency. Use examples from previous roles or hypothetical scenarios.

• Customer Service Scenarios: Prepare to discuss how you handle difficult customers, resolve issues, and go the extra mile to ensure customer satisfaction.

Challenge Preparation:

• Customer Service Scenarios: Practice responding to common retail customer service situations, including complaints, inquiries, and requests for assistance.

• Sales Approach: Be ready to explain your sales process and how you would approach selling custom framing services to different types of customers.

• Operational Awareness: Understand the importance of store presentation, inventory management, and safety protocols. Be prepared to discuss how you contribute to these areas.

📝 Enhancement Note: For an entry-level role, the "portfolio" will likely be assessed through your ability to articulate your skills and understanding during the interview, rather than a formal submission. Focus on demonstrating enthusiasm, a willingness to learn, and a customer-centric mindset.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Mat cutters, frame saws, assembly tools (e.g., V-nailers, staplers), glass cutters, potentially heat presses for specific mounting techniques.

• Point-of-Sale (POS) System: Used for processing transactions, managing customer orders, and potentially accessing product information.

• Measuring Tools: Tape measures, rulers, calipers for precise project dimensions.

Analytics & Reporting:

• POS Reporting: Basic sales data related to custom framing orders and overall store performance.

• Inventory Management Systems: Used for tracking stock levels of framing materials, ready-made frames, and related supplies.

CRM & Automation:

• Customer Relationship Management (CRM): The POS system likely includes basic customer data capture for order history and potentially loyalty programs. "Elevated ABC Deliver" implies a structured approach to customer interaction that could be supported by CRM principles.

• Inventory & Replenishment Systems: Tools that assist with managing stock levels and directing replenishment orders (e.g., Directed Replenishment).

📝 Enhancement Note: Proficiency with specialized framing equipment is a core requirement. Familiarity with retail POS systems is standard. While advanced analytics tools are unlikely to be used directly by the Framer, understanding how sales and inventory data inform store operations is beneficial.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: A core value that permeates the company, encouraging a positive and inspiring environment for both customers and team members.

• Customer Focus: Dedication to providing exceptional service and creating memorable experiences, especially through personalized solutions like custom framing.

• Integrity & Respect: Upholding ethical standards, treating all individuals with respect, and fostering a diverse and inclusive workplace.

• Teamwork & Collaboration: Encouraging mutual support and cooperation among team members to achieve common goals and ensure smooth store operations.

• Efficiency & Quality: Commitment to performing tasks accurately, adhering to processes, and delivering high-quality products and services.

Collaboration Style:

• Customer-First Collaboration: Team members work together to ensure customers receive excellent service across all touchpoints, from initial inquiry to purchase and beyond.

• Process-Oriented Teamwork: Emphasis on following established SOPs to maintain consistency and efficiency, with team members supporting each other in adhering to these standards.

• Supportive Environment: Encouragement of open communication and mutual assistance, especially in a retail setting where tasks can be dynamic and require collective effort.

📝 Enhancement Note: Michaels aims for a culture that balances creative inspiration with operational discipline. For a Framer, this means being both artistically inclined and process-oriented, with a strong emphasis on customer interaction and teamwork.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales while also fulfilling framing orders accurately and on time.

• Handling Diverse Customer Needs: Catering to a wide range of artistic tastes, budgets, and project complexities in custom framing.

• Physical Demands: The role involves standing for long periods, lifting, and operating potentially heavy equipment, which can be physically demanding.

• Staying Current with Trends: Keeping up with framing styles, materials, and customer preferences in the art and decor market.

Learning & Development Opportunities:

• Framing Technique Mastery: Deepen skills in various framing methods, matting techniques, glass types, and finishing processes.

• Sales and Customer Consultation: Enhance consultative selling abilities to better guide customers and increase custom framing sales.

• Retail Operations Knowledge: Gain broader understanding of store management, inventory control, and visual merchandising within the retail environment.

• Potential for Leadership: Develop leadership potential through consistent performance, taking on more responsibility, and potentially mentoring new team members.

📝 Enhancement Note: The challenges are typical of specialized retail roles that require both technical skill and customer interaction. Michaels provides avenues for growth through skill development and internal advancement opportunities.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you dealt with a difficult customer. How did you resolve the situation?" "How would you approach a customer who is unsure about what framing options they need?"

• Sales Approach: "How would you introduce the custom framing service to a customer browsing the ready-made frames?" "What techniques do you use to overcome customer objections when selling a product or service?"

• Problem-Solving & Process: "If a framing order was slightly delayed, how would you communicate this to the customer?" "How do you ensure accuracy when taking measurements for a custom project?"

Company & Culture Questions:

• Motivation: "Why are you interested in working for Michaels, specifically in the framing department?" "What does 'fueling the joy of creativity' mean to you?"

• Teamwork: "Describe your ideal team environment." "How do you contribute to a positive team atmosphere?"

• Operational Awareness: "What do you think are the most important aspects of maintaining a retail store?" "How do you prioritize tasks when you have multiple demands on your time?"

Portfolio Presentation Strategy:

• Articulate Your Process: For any framing experience you have, clearly explain the steps from consultation to completion. Highlight your attention to detail and quality control.

• Quantify Achievements: If you have sales experience, be ready to share metrics like sales targets met, customer satisfaction scores, or repeat business generated.

• Demonstrate Enthusiasm: Show genuine interest in art, craft, and helping customers bring their creative visions to life.

• Highlight Adaptability: Emphasize your ability to learn new equipment, processes, and customer service techniques.

📝 Enhancement Note: Interviewers will assess your customer service skills, sales potential, technical aptitude for framing (or willingness to learn), and cultural fit. Be prepared to give specific examples using the STAR method (Situation, Task, Action, Result).

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Tailor Your Resume: Highlight any customer service, sales, or hands-on production experience. Include skills like "measuring," "equipment operation," and "customer relationship building."

• Prepare for Interview Scenarios: Practice answering questions related to customer service, sales, and how you would approach framing projects. Think about specific examples you can use.

• Research Michaels: Understand their mission, values, and the role of the framing department. This will help you articulate your interest and cultural fit.

• Be Ready to Discuss Processes: Think about how you follow instructions, ensure quality, and manage your time effectively – skills essential for operational roles.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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