Framer - Full-time

📍 Job Overview

Job Title: Framer - Full-time

Company: Michaels Stores

Location: Canton Township, Michigan, United States

Job Type: FULL_TIME

Category: Retail Operations / Custom Framing Specialist

Date Posted: April 30, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Primarily responsible for delivering exceptional custom framing solutions and consultations to customers, directly impacting sales and customer satisfaction.

• Executes daily retail operations, including merchandising, inventory management, and maintaining store standards to ensure a positive shopping experience.

• Operates specialized framing equipment and adheres to safety protocols to ensure quality and efficiency in production.

• Contributes to overall store performance through effective customer engagement, sales generation, and operational support.

• Utilizes basic computer and measuring skills, coupled with a willingness to learn and operate framing equipment.

📝 Enhancement Note: This role is situated within a retail environment, focusing on a specialized service (custom framing). While not a traditional "Revenue Operations" role, the emphasis on sales delivery, customer relationship building, and operational efficiency within a specific department aligns with the principles of optimizing a revenue-generating function. The "Framer" title implies a blend of sales, service, and production within a niche.

📈 Primary Responsibilities

• Consult with customers to understand their framing needs, recommend appropriate solutions, and provide accurate quotes, driving custom framing sales.

• Execute custom framing orders with a high degree of quality and within established timelines, ensuring customer satisfaction and repeat business.

• Maintain and merchandise the ready-made frame department and other assigned areas, including SISO (Single Item, Single Order) and directed replenishment, to optimize visual appeal and product availability.

• Provide friendly and helpful customer service, assisting shoppers in locating products and offering solutions to enhance their shopping experience.

• Adhere strictly to Standard Operating Procedures (SOPs) and Company programs for compliance, safety, and operational consistency across all activities.

• Participate actively in truck unloading and stocking processes, ensuring adherence to established standards and efficient inventory replenishment.

• Operate the cash register accurately and execute cash handling procedures according to company standards, ensuring financial integrity.

• Assist with Omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, to provide a seamless customer experience.

• Maintain a safe, clean, and clutter-free store and work environment, including the framing shop, to ensure employee and customer safety.

📝 Enhancement Note: The core responsibilities highlight a direct impact on sales through custom framing consultations and execution. The emphasis on SOPs, merchandising, and inventory management points to a need for organizational skills and adherence to established retail operational frameworks.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for entry-level retail positions; specific higher education is not typically required for this role.

Experience: 0-2 years of experience in a customer-facing role, preferably within a retail environment, is ideal. Experience in sales or service-oriented positions is a strong asset.

Required Skills:

• Basic computer skills for point-of-sale (POS) system and order entry.

• Basic measuring skills for accurate custom framing measurements.

• Ability to safely and effectively operate framing equipment and a glass cutter.

• Strong customer service and interpersonal communication skills for building rapport and understanding customer needs.

• Ability to adhere to Standard Operating Procedures (SOPs) and company policies.

Preferred Skills:

• Previous retail sales experience, particularly in consultative or solution-selling environments.

• Experience selling products and/or services to customers, demonstrating an understanding of sales processes.

• Familiarity with art, design principles, or framing techniques.

• Experience with inventory management and merchandising within a retail setting.

📝 Enhancement Note: The required skills are foundational for a retail associate with a specialized function. The "0-2 years" experience level suggests that the company is willing to train candidates on specific framing equipment and sales techniques, prioritizing customer service aptitude and basic technical/measurement abilities.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not standard for this entry-level retail role, candidates may be asked to demonstrate problem-solving skills related to customer inquiries or scenarios during the interview.

• Examples of past customer service successes or sales achievements can serve as informal portfolio pieces.

Process Documentation:

• Candidates are expected to demonstrate an understanding of and ability to follow established Standard Operating Procedures (SOPs) for framing, sales, and store operations.

• Familiarity with order processing workflows, from consultation to completion, is crucial.

• The ability to document customer requirements and specifications accurately for custom framing orders is essential.

📝 Enhancement Note: For an entry-level retail role like this, a formal portfolio is unlikely. The focus will be on understanding and articulating how one would follow existing processes and handle customer interactions effectively, rather than creating new processes or systems.

💵 Compensation & Benefits

Salary Range: Based on industry standards for entry-level retail positions with specialized duties in Canton Township, Michigan, the estimated hourly wage for a Framer is likely between $14.00 and $18.00 per hour. This range can vary based on specific experience, performance, and store-level compensation structures.

Benefits:

• Health insurance (medical, dental, and vision)

• Paid time off (PTO)

• Tuition assistance

• Generous employee discounts on Michaels products

• Potential for other benefits as detailed by the company for full-time team members.

Working Hours: This is a full-time position, typically requiring approximately 40 hours per week. Work hours will include nights, weekends, and early mornings, as dictated by store operational needs and customer traffic.

📝 Enhancement Note: Salary estimation is based on general retail associate wages in the specified region and the nature of the role, which combines sales and operational tasks. Employee discounts are a significant perk in retail environments. The "40 hours" indicates a standard full-time commitment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels Stores is the largest specialty arts and crafts retail chain in North America, operating over 1,300 stores. This industry context means the culture likely emphasizes creativity, community, and a passion for DIY projects and artistic expression.

Company Size: Large (over 1,000 employees, likely tens of thousands globally across stores and corporate). This scale means structured processes, established training programs, and opportunities for advancement within a large organization.

Founded: 1973. With a long history, Michaels has well-defined brand values and operational procedures.

Team Structure:

• The Framer will be part of a store-level team, reporting to a Store Manager, Assistant Store Manager, or a Department Specialist/Manager (e.g., Framing Department Manager, if applicable).

• Collaboration is key with other sales associates, cashiers, and potentially visual merchandisers or inventory specialists.

Methodology:

• The company operates under a structured retail methodology, emphasizing Standard Operating Procedures (SOPs) for sales, service, production, and inventory management.

• Data-driven approaches are likely used for sales tracking, inventory forecasting, and customer behavior analysis at a corporate level, which then translates into store-level directives.

• Emphasis on customer-centric approaches, encouraging associates to build relationships and provide solutions.

Company Website: www.michaels.com

📝 Enhancement Note: The company's focus on creativity and arts & crafts suggests a culture that values passion, innovation within creative boundaries, and a customer-first approach. The large size implies a structured environment with clear operational guidelines.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level to early-career retail position. It offers a foundational understanding of retail operations, customer service, and specialized sales within a specific department. The role is essential for driving a key revenue-generating service for the store.

Reporting Structure: Typically reports to a Store Manager or Assistant Store Manager, with direct oversight from a department lead if such a role exists within the store's hierarchy.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and contributes to overall store operational efficiency by maintaining departments, assisting customers, and supporting inventory management. Success in this role supports the company's mission of "fueling the joy of creativity."

Growth Opportunities:

• Within the Store: Potential to advance to a Senior Framer, Department Specialist, Assistant Store Manager, or Store Manager roles through demonstrated performance, leadership, and further training.

• Skill Development: Opportunities to deepen expertise in custom framing techniques, sales consultation, customer relationship management, and potentially visual merchandising or inventory control.

• Cross-Departmental Exposure: With experience, associates may gain exposure to other areas of store operations, broadening their retail skill set.

📝 Enhancement Note: The growth path is clearly defined within the retail store hierarchy. The role provides a solid foundation for a career in retail management or specialized sales, with opportunities to develop both customer-facing and operational skills.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace includes the sales floor, the framing department/shop, and stock rooms.

Office Location(s): Store - 45580 Michigan Ave., Canton Township, Michigan. This implies a standard retail store environment with customer traffic.

Workspace Context:

• The framing shop is a specialized area within the store where custom framing work is performed, involving equipment like glass cutters and heat presses.

• The sales floor requires constant interaction with customers, product displays, and maintaining a clean, organized shopping environment.

• Stock rooms may not always be climate-controlled, and outdoor work may be required for tasks like retrieving shopping carts or during truck unloads.

Work Schedule: This is a full-time role with varied hours, including evenings, weekends, and early mornings, to cover store operating hours and customer demand. Flexibility is expected.

📝 Enhancement Note: The work environment is dynamic and customer-facing. The framing shop requires specific attention to detail and safety, while the sales floor demands customer engagement and operational support.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review.

• In-Person Interview: This will be the primary stage, involving a store manager or department lead. Expect questions about customer service experience, problem-solving scenarios, and motivation for working at Michaels and in framing.

• Skills Demonstration: You may be asked to demonstrate basic measuring skills or discuss how you would approach a customer consultation.

• On-the-Job Assessment: For a role like Framer, a short practical assessment or supervised trial on equipment might occur after an initial offer.

Portfolio Review Tips:

• Since a formal portfolio isn't required, focus on preparing specific examples from past experiences that showcase:
  • Customer Service Excellence: A time you went above and beyond for a customer.
  • Problem-Solving: A challenging situation you resolved effectively.
  • Sales Acumen: How you successfully sold a product or service.
  • Attention to Detail: Any experience where precision was critical.
  • Creativity: Mention any personal artistic projects or design interests.

Challenge Preparation:

• Scenario-Based Questions: Be ready for questions like, "A customer wants to frame a very unusual item, what steps would you take?" or "How would you handle a customer who is unhappy with their framing quote?"

• Product Knowledge: While training is provided, showing initiative by researching Michaels' framing services and common framing materials beforehand can be beneficial.

• Enthusiasm for Creativity: Articulate your passion for art, design, or crafting, and how that translates into helping customers create lasting mementos.

📝 Enhancement Note: The interview process will likely be practical and behavioral, focusing on assessing the candidate's customer service aptitude, problem-solving abilities, and potential to learn specialized skills within a retail context.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing sales, handling transactions, and managing customer orders.

• Framing Equipment: Specific machinery for cutting mats, assembling frames, and potentially heat presses for mounting.

• Glass Cutter: For precise cutting of glass or acrylic for framing.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement devices.

Analytics & Reporting:

• Basic reporting on sales performance and order volume, often integrated within the POS system.

CRM & Automation:

• Customer relationship management may be basic, often tied to the POS system for tracking customer purchase history or loyalty programs.

• Limited automation; focus is on manual execution of framing processes and customer interactions.

📝 Enhancement Note: The technology stack is typical for a retail environment, with specialized tools for the framing function. Proficiency in basic computer use and a willingness to learn proprietary systems are key.

👥 Team Culture & Values

Operations Values:

• Creativity: Encouraging artistic expression and innovative solutions for customers.

• Customer Focus: Prioritizing customer satisfaction and building lasting relationships through excellent service and tailored solutions.

• Quality: Commitment to high-quality craftsmanship in custom framing and product presentation.

• Teamwork: Collaboration among store associates to achieve store goals and support each other.

• Efficiency: Adhering to SOPs and optimizing workflows to ensure timely order completion and smooth store operations.

Collaboration Style:

• Cross-functional Operations Integration: Associates work together across different store functions (sales floor, framing, cashiering) to ensure customer needs are met seamlessly.

• Process Review Culture: While SOPs are critical, there's likely an openness to suggestions for improving in-store processes or customer service interactions.

• Knowledge Sharing: Experienced associates and managers share best practices, especially regarding framing techniques, sales strategies, and customer engagement.

📝 Enhancement Note: The company’s stated purpose, "to fuel the joy of creativity and celebration," strongly influences the team culture, emphasizing passion, customer engagement, and a supportive environment for creative pursuits.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales while also completing custom framing orders on time and to high standards.

• Handling Diverse Customer Needs: Meeting the varied artistic visions and budget requirements of a wide range of customers.

• Technical Skill Acquisition: Mastering the operation of framing equipment and techniques requires learning and precision.

• Maintaining Store Standards: Continuously upholding merchandising, cleanliness, and safety standards across the sales floor and framing department.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge of framing materials, design aesthetics, and advanced techniques.

• Sales & Consultation Skills: Develop advanced consultative selling skills to upsell and provide premium framing solutions.

• Retail Management Path: Opportunities to learn about store operations, inventory management, and team leadership, potentially leading to management roles.

• Product Knowledge: Expand understanding of art, photography, and display techniques relevant to framing.

📝 Enhancement Note: The challenges are inherent to a role that combines specialized craft with customer interaction and retail operations. The growth opportunities are geared towards specialization within framing or broader retail management.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you dealt with a difficult customer and how you resolved the situation." "How would you approach a customer who seems unsure about their framing choices?"

• Sales Approach: "How do you approach selling a product or service?" "What makes a good sales consultation?"

• Problem-Solving: "Imagine a customer needs a framed item by tomorrow, but our standard turnaround is three days. What would you do?"

• Operational Understanding: "What does it mean to adhere to Standard Operating Procedures (SOPs)?" "How do you ensure a clean and well-merchandised store?"

Company & Culture Questions:

• "Why are you interested in working for Michaels?" "What does creativity mean to you?" "How do you contribute to a positive team environment?"

• "What do you know about our custom framing services?" (Research the framing section of their website.)

Portfolio Presentation Strategy:

• Verbalize Your Experience: Instead of a visual portfolio, prepare compelling stories that highlight your skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially for behavioral questions.

• Demonstrate Enthusiasm: Show genuine interest in art, craft, and helping customers bring their visions to life.

• Highlight Relevant Skills: Emphasize any experience with tools, precise work, customer interaction, or sales, even if not directly in framing.

📝 Enhancement Note: Interview preparation should focus on behavioral questions that assess customer service skills, problem-solving abilities, and alignment with Michaels' creative and customer-centric values. Demonstrating a willingness to learn and a positive attitude will be key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Tailor your resume: Highlight any customer service, sales, retail, or hands-on experience. Quantify achievements where possible (e.g., "Increased framing sales by X%," "Maintained 99% accuracy in cash handling").

• Prepare for behavioral questions: Use the STAR method to craft specific examples demonstrating your skills in customer service, problem-solving, and teamwork.

• Research Michaels: Understand their mission, values, and specifically their custom framing offerings. Be ready to articulate why you want to work for them and in this specific role.

• Practice your communication: Be ready to clearly explain your experience and how it relates to the job requirements during the interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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