Framer

📍 Job Overview

Job Title: Framer Company: Michaels Stores Location: Store - 4414 Dallas Fort Worth Turnpike, Turnpike, Mississippi, United States Job Type: PART_TIME Category: Retail Operations / Customer Service Date Posted: April 30, 2026 Experience Level: Entry Level (0-2 years) Remote Status: On-site

🚀 Role Summary

• Deliver exceptional customer service by building relationships and creating memorable custom framing solutions.
• Drive sales and production targets within the framing department through consultative selling and product expertise.
• Maintain store standards by ensuring a safe, clean, and well-merchandised environment for customers and team members.
• Execute operational tasks including inventory management, stocking, cash handling, and assisting with omni-channel processes.

📝 Enhancement Note: This role is positioned as a customer-facing, sales-oriented position within a retail environment, specifically focused on the custom framing department. It requires a blend of sales skills, operational execution, and a commitment to customer experience. The "Framer" title implies a hands-on component involving product creation and assembly within the store.

📈 Primary Responsibilities

• Engage customers proactively, acting as a personal designer to understand their needs and recommend appropriate custom framing solutions.
• Achieve and exceed personal sales and production goals for custom framing orders by effectively utilizing the Elevated ABC Deliver methodology.
• Ensure all custom framing orders are completed with a high degree of quality and delivered on time, meeting customer expectations.
• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Single Item, Single Order) and Directed Replenishment processes.
• Provide friendly and efficient customer service, assisting shoppers with locating products, answering inquiries, and ensuring a positive shopping experience.
• Uphold store operational standards, including adherence to Standard Operating Procedures (SOPs) for all activities from sales to stocking.
• Actively participate in shrink and safety programs, promoting a secure and hazard-free work environment for all.
• Foster positive and respectful interactions with colleagues and customers, demonstrating commitment to the company's vision and values.
• Participate in truck unloading and stocking processes, ensuring adherence to truck standards and efficient inventory replenishment.
• Operate the cash register accurately and execute all cash handling procedures according to company standards.
• Assist with and support the execution of omni-channel fulfillment processes, such as buy online, pick up in store (BOPIS).

📝 Enhancement Note: The responsibilities highlight a strong emphasis on sales performance and customer engagement within the framing department, alongside general retail operational duties. The term "Elevated ABC Deliver" suggests a specific sales methodology focused on building customer relationships and delivering value.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions, though not explicitly stated. Experience: 0-2 years of experience in a retail or customer-facing role.

Required Skills:

• Basic computer skills for point-of-sale (POS) transactions and potential system navigation.
• Basic measuring skills for accurate framing order specifications.
• Ability to operate framing equipment and a glass cutter safely and effectively.
• Strong customer service orientation with a proven ability to build rapport and assist customers.
• Proficiency in cash handling and operating a cash register.
• Ability to maintain organized and visually appealing merchandise displays.
• Understanding and application of inventory management principles, including replenishment.
• Commitment to following Standard Operating Procedures (SOPs) and company policies.
• Ability to work effectively in a team environment and communicate respectfully.
• Basic understanding of safety protocols in a retail setting.

Preferred Skills:

• Previous retail sales experience, particularly in a commission or target-driven environment.
• Experience in selling products or services, with a consultative approach.
• Familiarity with custom framing processes, materials, or design principles.
• Experience with omni-channel retail operations (e.g., BOPIS, ship-from-store).

📝 Enhancement Note: The requirements emphasize practical, hands-on skills directly related to the framing process and customer interaction, rather than extensive theoretical knowledge. The distinction between required and preferred skills suggests that on-the-job training will be provided for specific framing techniques and sales methodologies.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight relevant project experience in their resume or during interviews. This could include examples of successful sales interactions, creative problem-solving for customer needs, or contributions to store operations improvements.

Process Documentation:

• Demonstrated ability to follow and adhere to Standard Operating Procedures (SOPs) for all job functions.
• Understanding of inventory management processes, including receiving, stocking, and maintaining visual merchandising standards.
• Familiarity with cash handling procedures and transaction processing.

📝 Enhancement Note: For an entry-level retail role like Framer, a traditional operations portfolio is unlikely. However, an emphasis on process adherence and operational execution is critical. Candidates should be prepared to discuss their understanding of retail processes and how they apply them.

💵 Compensation & Benefits

Salary Range: As this is a part-time, entry-level retail position, the salary is expected to be at or slightly above minimum wage for the location. Based on current retail industry benchmarks for similar roles in Mississippi, a part-time Framer position would likely range from $10.00 - $13.00 per hour.

Benefits:

• Health insurance (medical, dental, and vision) - typically for full-time employees, but may be available based on hours worked.
• Paid time off (PTO) - accrual typically based on hours worked.
• Tuition assistance - a valuable benefit for individuals seeking further education.
• Generous employee discounts on Michaels products and services.
• Potential for participation in other company-sponsored benefit programs.

Working Hours: This is a part-time position, with hours likely varying based on store needs and employee availability. The description mentions work hours include nights, weekends, and early mornings, aligning with typical retail schedules. The standard full-time work week is 40 hours, but part-time hours will be less.

📝 Enhancement Note: Salary is estimated based on general retail industry standards for part-time, entry-level positions in Mississippi. Specific details on eligibility for benefits like health insurance for part-time employees would need to be confirmed directly with Michaels Stores. The 40-hour mention likely refers to a standard full-time week, not the expectation for this part-time role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels Stores is the largest specialty arts and crafts retail chain in North America. Company Size: Michaels operates over 1,300 stores across the United States and Canada, employing a significant number of individuals. This indicates a large, established retail organization with structured processes. Founded: Founded in 1973 and headquartered in Irving, Texas.

Team Structure:

• The Framer will be part of a store-level team, likely reporting to a Store Manager or Assistant Store Manager, with direct supervision from a Framing Department Lead or Manager if one exists.
• Collaboration will occur with fellow sales associates, cashiers, and potentially stock team members.
• Cross-functional collaboration is essential for tasks like truck unloading, inventory management, and supporting omni-channel initiatives.

Methodology:

• Emphasis on customer relationship building and consultative selling ("Elevated ABC Deliver").
• Strict adherence to Standard Operating Procedures (SOPs) for consistent execution of tasks.
• Focus on visual merchandising and maintaining store appearance standards.
• Data-driven approach to sales performance and inventory management.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates as a large retail chain, implying a structured environment with established procedures. The company culture likely emphasizes customer engagement, creativity, and operational efficiency within its stores.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, individual contributor role focused on front-line customer service and specific departmental tasks (framing). It serves as a foundation for understanding retail operations and customer engagement. Reporting Structure: The Framer reports to store management, likely a Store Manager or Assistant Store Manager, with functional supervision for framing tasks potentially coming from a department lead. Operations Impact: The Framer directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction and store presentation. Efficient execution of operational tasks supports the smooth functioning of the entire store.

Growth Opportunities:

• Advancement within Store Operations: Potential progression to roles like Lead Framer, Key Holder, Assistant Store Manager, or Store Manager.
• Skill Development: Opportunity to become an expert in custom framing design, sales techniques, and equipment operation. Further development of customer service and communication skills.
• Cross-Departmental Experience: Potential to gain experience in other store departments, leading to broader retail knowledge and opportunities.
• Corporate Roles: With significant experience and further education, potential pathways into corporate roles in merchandising, operations, or training.

📝 Enhancement Note: For an entry-level role, growth is primarily focused on mastering the current position and progressing within the store's hierarchy. Michaels' large footprint offers a clear path for advancement within retail operations.

🌐 Work Environment

Office Type: This is a public retail store setting. The primary workspace includes the sales floor, the framing department/shop, and stock rooms. Office Location(s): The specific location is Store #4414, Dallas Fort Worth Turnpike, Turnpike, Mississippi. This is a physical retail store environment.

Workspace Context:

• The framing shop is equipped with specific tools like a glass cutter and heat press, requiring careful operation and adherence to safety protocols.
• The sales floor requires constant engagement with customers and maintaining visual standards.
• Stock rooms may not be climate-controlled, and outdoor work may be required during truck unloads.
• The environment is dynamic, with customer traffic, diverse tasks, and team interactions.

Work Schedule: This is a part-time position that requires flexibility. Work hours will include nights, weekends, and early mornings to meet store operational needs and customer traffic patterns.

📝 Enhancement Note: The work environment is typical of a busy retail store, with a specialized area (framing shop) that has unique equipment and safety considerations. Adaptability to varying shifts and tasks is key.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application: Submit resume and application online.
• Phone Screen: A brief call with an HR representative or hiring manager to discuss basic qualifications, availability, and interest in the role.
• In-Person Interview: Typically involves a conversation with the Store Manager or Assistant Store Manager. This will likely include behavioral questions assessing customer service skills, problem-solving abilities, and alignment with company values. You may be asked about your experience with framing or willingness to learn.
• Practical Assessment (Potentially): Depending on the store and manager, there might be a brief demonstration of basic measuring skills or a discussion about how you would handle a customer scenario.
• Offer: If successful, a job offer will be extended.

Portfolio Review Tips:

• For this role, a traditional portfolio is not expected. Instead, be prepared to discuss specific examples from past experiences (retail, customer service, creative projects) that demonstrate your relevant skills.
• Highlight instances where you successfully built customer relationships, solved problems, or contributed to a positive team environment.
• If you have any personal projects involving framing, art, or crafts, be ready to briefly mention them to showcase your passion and relevant abilities.

Challenge Preparation:

• Be ready to answer situational questions, such as:
  • "How would you handle a customer who is unhappy with their custom framing order?"
  • "Describe a time you went above and beyond to help a customer."
  • "How would you approach selling a custom framing solution to a customer who is hesitant about the cost?"
  • "What are your basic computer and measuring skills?"
• Prepare questions to ask the interviewer about the team, daily responsibilities, training, and growth opportunities.

📝 Enhancement Note: The interview process for this role will focus on practical skills, customer service aptitude, and cultural fit for a retail environment. Demonstrating enthusiasm for creativity and a willingness to learn are crucial.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing sales transactions, returns, and potentially managing customer orders. Proficiency in basic computer operations is required.
• Framing Equipment: Standard professional framing tools, including:
  • Glass Cutter: For precise cutting of glass or acrylic.
  • Mat Cutters: For cutting mats to size and shape.
  • Moulding Cutters/Mitre Saw: For cutting frame mouldings to precise angles.
  • Crimping/V-Nailer Tools: For assembling frame corners.
  • Heat Press: Potentially used for specific mounting or finishing processes.
• Measuring Tools: Tape measures, rulers, calipers for accurate order specifications.

Analytics & Reporting:

• While not directly responsible for complex analytics, the Framer will contribute to sales data through POS transactions. Understanding basic sales metrics (e.g., units sold, revenue) is beneficial.

CRM & Automation:

• Customer Relationship Management (CRM) System: Likely used at the POS or a separate system to track customer orders, preferences, and contact information for custom framing.
• Inventory Management Systems: Used for tracking stock levels of ready-made frames and framing supplies.

📝 Enhancement Note: The technology stack is centered around retail point-of-sale systems and specialized equipment for the framing process. Candidates should be comfortable with basic computer use and possess a willingness to learn the operation of specialized tools.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Michaels fosters a culture that celebrates creativity and encourages employees to engage with their passions.
• Customer Focus: A strong emphasis on providing excellent customer service and building lasting relationships.
• Teamwork & Collaboration: Working together to achieve store goals and support one another.
• Integrity & Respect: Upholding ethical standards and treating all individuals with respect.
• Efficiency & Execution: Striving for operational excellence and timely completion of tasks.

Collaboration Style:

• The team operates collaboratively, with associates supporting each other to meet customer demands and operational needs.
• Open communication is encouraged for problem-solving and ensuring a smooth workflow.
• Cross-functional support is typical, especially during peak times or for omni-channel tasks.

📝 Enhancement Note: Michaels' culture is rooted in creativity, customer service, and teamwork, aligning with the core functions of the Framer role.

⚡ Challenges & Growth Opportunities

Challenges:

• Sales Performance Pressure: Meeting individual sales targets in a competitive retail environment.
• Managing Customer Expectations: Balancing customer desires with the practicalities and costs of custom framing.
• Physical Demands: The role involves standing for long periods, lifting heavy items, and working with tools, which can be physically demanding.
• Learning Curve for Framing: Mastering the technical skills and precision required for custom framing can take time and practice.
• Adapting to Retail Schedules: Flexibility required to work nights, weekends, and holidays.

Learning & Development Opportunities:

• Framing Expertise: Comprehensive training on custom framing techniques, design principles, and material selection.
• Sales Training: Development of consultative selling skills and customer relationship management.
• Operational Proficiency: Gaining experience in retail operations, inventory management, and POS systems.
• Customer Service Excellence: Enhancing skills in communication, problem-solving, and conflict resolution.
• Career Pathing: Opportunities to advance into leadership roles within the store or explore other areas within Michaels.

📝 Enhancement Note: This role presents opportunities for skill development in both technical (framing) and soft skills (sales, customer service), with a clear path for progression within a large retail organization.

💡 Interview Preparation

Strategy Questions:

• Customer Service Focus: "Describe a challenging customer service situation you encountered and how you resolved it." (Be prepared to discuss how you would handle a dissatisfied framing customer.)
• Sales Approach: "How do you approach selling a product or service to a customer?" (Think about how you would guide a customer through framing options and pricing.)
• Problem-Solving: "Imagine a customer wants a frame that is out of stock. What steps would you take?" (Demonstrate your ability to offer alternatives and solutions.)
• Teamwork: "Describe a time you worked effectively as part of a team to achieve a common goal."

Company & Culture Questions:

• "Why are you interested in working for Michaels?" (Research the company's mission, values, and products.)
• "What does 'creativity' mean to you in a retail context?"
• "How do you handle working under pressure or during busy periods?"

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, prepare to verbally "walk through" examples from your past.
• For instance, if asked about customer service, describe a specific interaction where you used your skills to benefit the customer and the business.
• If discussing sales, highlight a time you successfully upsold or recommended a product that met a customer's needs perfectly.
• Be ready to discuss your basic computer and measuring skills with concrete examples.

📝 Enhancement Note: Focus on demonstrating strong customer service, sales potential, problem-solving abilities, and a genuine interest in creativity and the Michaels brand.

📌 Application Steps

To apply for this Framer position:

• Submit your application through the provided Workday link on the Michaels Careers website.
• Resume Optimization: Tailor your resume to highlight any customer service, sales, or hands-on experience. Use keywords like "customer engagement," "sales support," "visual merchandising," "inventory management," and "operational execution."
• Portfolio Preparation (Verbal): Mentally prepare specific examples from your past experiences that demonstrate your ability to build customer relationships, solve problems, handle transactions, and work in a team setting.
• Company Research: Familiarize yourself with Michaels' mission, values, product offerings (especially custom framing), and recent initiatives. Understand their focus on creativity and customer experience.
• Interview Practice: Practice answering common retail interview questions, focusing on behavioral and situational scenarios relevant to customer service, sales, and operational tasks. Be ready to discuss your availability and enthusiasm for learning the framing craft.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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