Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Germantown, Maryland, United States

Job Type: Part-Time

Category: Retail Operations / Sales

Date Posted: May 31, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Customer Engagement & Sales: Focus on building customer relationships through personalized framing solutions and providing an exceptional in-store shopping experience.

• Production & Quality Control: Execute custom framing orders with high quality and adherence to timelines, utilizing specialized equipment and techniques.

• Store Operations & Merchandising: Maintain store standards, including the ready-made frame department, ensuring a safe, clean, and clutter-free environment that supports customer discovery.

• Process Adherence & Efficiency: Uphold Standard Operating Procedures (SOPs) and company programs for compliance, safety, and operational efficiency, including inventory management and omni-channel processes.

📈 Primary Responsibilities

• Build and nurture customer relationships by offering expert custom framing solutions and design consultation.

• Achieve sales and production targets through effective selling techniques and efficient order fulfillment.

• Complete custom framing orders with precision, ensuring high quality and on-time delivery.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Single Item, Single Order) and Directed Replenishment tasks.

• Deliver friendly and proactive customer service, assisting shoppers in locating products and providing solutions.

• Operate the cash register, handle transactions accurately, and execute cash handling procedures according to company standards.

• Participate actively in truck unloading and stocking processes, ensuring adherence to safety and efficiency standards.

• Support company-wide shrink and safety programs through diligent execution of daily tasks.

• Interact positively and respectfully with colleagues, demonstrating commitment to company values and a collaborative spirit.

• Assist with and execute omni-channel processes to support customer needs across various purchasing channels.

📝 Enhancement Note: Given the job title "Framer" and the responsibilities listed, this role is heavily focused on the specialized custom framing department within a retail environment. The emphasis on "Elevated ABC Deliver" and "personal designer" suggests a consultative sales approach beyond basic order-taking, requiring an understanding of art presentation and customer needs.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong foundation in basic academic principles is assumed for understanding instructions and performing measurements.

Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail or sales environment.

Required Skills:

• Basic computer skills for point-of-sale (POS) systems and potentially order management software.

• Basic measuring skills for accurate order specification and production.

• Ability to safely and effectively operate framing equipment, including a glass cutter.

• Competency in cash handling and point-of-sale transactions.

• Strong customer service orientation with excellent interpersonal communication skills.

Preferred Skills:

• Previous retail experience, particularly in a similar arts and crafts or custom services environment.

• Proven experience in selling products or services, with a consultative approach.

• Familiarity with custom framing processes, materials, or design principles.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections clearly indicate that while prior framing experience is not mandatory, a willingness and ability to learn technical skills (operating equipment, measuring) and customer service/sales skills are paramount. The "0-2" experience level suggests an entry-level focus.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this entry-level role, candidates are encouraged to highlight any past projects or experiences that demonstrate attention to detail, craftsmanship, and problem-solving skills related to custom work or visual presentation.

Process Documentation:

• Familiarity with and adherence to Standard Operating Procedures (SOPs) is critical. Candidates should be prepared to discuss how they follow established processes for order taking, production, customer service, and store operations.

• Understanding of workflow for custom framing orders, from initial consultation and design to final production and customer pickup.

📝 Enhancement Note: Given the entry-level nature, a formal portfolio demonstrating past framing projects is unlikely to be a strict requirement. However, the emphasis on SOPs and process adherence means candidates should be ready to articulate their ability to follow established workflows and learn new processes quickly.

💵 Compensation & Benefits

Salary Range: $17.75 - $20.90 per hour

Benefits:

• Health Insurance (Medical, Dental, and Vision)

• Paid Time Off (PTO)

• Tuition Assistance

• Generous Employee Discounts on Michaels products

• Potential for additional benefits as communicated by the company.

Working Hours: This is a Part-Time position. While the exact schedule will vary, typical retail hours apply, including nights, weekends, and early mornings. The job description implies a standard full-time equivalent (40 hours) for pay range context, but actual hours will be part-time.

📝 Enhancement Note: The salary range provided is specific to the role and location. The benefits listed are comprehensive for a part-time retail position, with emphasis on health, time off, and employee discounts which are highly valued in the retail sector. The 40-hour mention in the ai_working_hours field likely reflects the standard for calculating full-time equivalents or a potential maximum, not necessarily the guaranteed hours for a part-time role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts, Crafts, and Framing)

Company Size: Large (Over 1,300 stores in North America)

Founded: 1973, headquartered in Irving, Texas. Michaels is a leading destination for creative materials and custom framing.

Team Structure:

• The Framer will be part of a store-level team, reporting to store management (e.g., Store Manager, Assistant Store Manager, or Framing Department Manager).

• Collaboration is expected with fellow sales associates, cashiers, and potentially inventory/stock associates.

Methodology:

• Emphasis on customer-centric sales and service ("Elevated ABC Deliver").

• Adherence to Standard Operating Procedures (SOPs) for consistent execution of tasks.

• Focus on visual merchandising and maintaining store standards to drive sales.

• Data-driven approach to inventory management and sales performance (e.g., tracking sales, production).

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels positions itself as a leader in the arts and crafts retail space, emphasizing creativity and customer engagement. The culture likely promotes a supportive, team-oriented environment within stores, with a strong focus on operational excellence and customer satisfaction.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate with specialized framing duties. This role serves as a foundational position within the retail operations framework.

Reporting Structure: Typically reports to an Assistant Store Manager or a designated Framing Department Manager, who in turn reports to the Store Manager.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction by providing expert service and quality products. Efficient operations in the framing department also support store profitability and inventory management.

Growth Opportunities:

• Specialization: Potential to become a lead framer or specialize further in advanced framing techniques.

• Retail Management: Progression into roles like Key Holder, Assistant Store Manager, or Store Manager, requiring broader retail operational and leadership skills.

• Cross-Training: Opportunities to gain experience in other store departments (e.g., merchandising, customer service) to broaden skill sets.

• Corporate Roles: While less direct, strong performance could open doors to corporate positions in merchandising, training, or operations support over time.

📝 Enhancement Note: For an entry-level role like this, growth is typically within the retail store structure. The emphasis is on developing foundational retail skills, customer service excellence, and technical framing proficiency. The "0-2 years" experience level points towards an initial career stage.

🌐 Work Environment

Office Type: Public retail store setting. The framing department is a specialized area within the larger store.

Office Location(s): Germantown, Maryland (20902 Frederick Rd). The job posting may be part of a larger talent pool for multiple locations if applicable.

Workspace Context:

• Collaborative Environment: Work alongside other store team members in a dynamic retail setting.

• Tools & Technology: Access to framing equipment (e.g., glass cutter, heat press), POS systems, and potentially inventory management tools.

• Team Interaction: Frequent interaction with customers and colleagues to facilitate sales, production, and store operations.

Work Schedule: Part-time hours, involving nights, weekends, and early mornings. Flexibility is often required in retail environments to cover operational needs, particularly during peak seasons.

📝 Enhancement Note: The work environment is typical for a retail associate, with the added specialization of a frame shop. This implies a need for comfort in a customer-facing role, ability to work varied shifts, and proficiency with both customer interaction and hands-on production tasks.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an online application and potentially a brief phone or video screening to assess basic qualifications and interest.

• In-Store Interview: Typically includes one or more interviews with store management (e.g., Assistant Manager, Department Manager). This may involve behavioral questions, situational scenarios, and a discussion of your customer service philosophy.

• Skills Assessment: A practical demonstration might be requested, such as basic measuring, operating a simple tool (if safe and feasible), or a role-play scenario for customer interaction.

• Cultural Fit: Assessment of how well your values and work style align with Michaels' company culture.

Portfolio Review Tips:

• Since a formal portfolio isn't explicitly required, prepare to discuss relevant experiences using the STAR method (Situation, Task, Action, Result).

• Highlight instances where you demonstrated:

  • Excellent customer service and problem-solving.
  • Attention to detail and accuracy in tasks.
  • Ability to learn and master new skills or equipment.
  • Sales success or exceeding targets.
  • Teamwork and positive collaboration.

Challenge Preparation:

• Be prepared for questions about how you would handle common retail scenarios:

  • A customer who is unhappy with a framing order.
  • How to approach a customer who seems hesitant.
  • How to manage multiple tasks (e.g., assisting a customer while a framing order needs attention).
  • Your understanding of safety procedures in a retail and workshop environment.

• Practice articulating your understanding of the custom framing process and its value to the customer.

📝 Enhancement Note: For this entry-level role, the interview process will focus on assessing foundational customer service skills, teachability, and alignment with company values rather than deep technical expertise or a pre-existing portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Glass cutters, mat cutters, framing presses, saws, and other specialized tools for creating custom frames.

• Point-of-Sale (POS) System: For processing transactions, managing sales, and potentially customer order entry.

• Basic Measuring Tools: Tape measures, rulers, calipers for precise order specifications.

Analytics & Reporting:

CRM & Automation:

• Customer Relationship Management (CRM): The POS system likely has basic CRM functions for tracking customer purchase history and preferences related to framing.

• Inventory Management Systems: Such as SISO (Single Item, Single Order) and Directed Replenishment, to ensure stock availability and manage product flow.

📝 Enhancement Note: The technology stack is primarily focused on operational tools necessary for the specific function of framing and general retail sales. Proficiency with basic computer skills and a willingness to learn specialized equipment are key.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through personalized service and quality products.

• Creativity & Passion: Embracing the joy of creativity and supporting customers in their artistic endeavors.

• Teamwork & Respect: Fostering a positive and inclusive work environment where everyone is accepted and respected.

• Accountability & Execution: Adhering to SOPs, meeting performance goals, and taking ownership of tasks.

• Integrity & Safety: Operating with honesty, ensuring safety in the workplace, and upholding company policies.

Collaboration Style:

• Cross-Functional Integration: Working collaboratively with all store team members to ensure smooth store operations and a positive customer experience.

• Process Improvement Culture: While adherence to SOPs is key, being open to feedback and suggesting minor improvements for efficiency or customer satisfaction.

• Knowledge Sharing: Sharing best practices in customer service and framing techniques with colleagues.

📝 Enhancement Note: Michaels' stated values emphasize creativity, customer focus, and teamwork. The culture likely encourages a friendly, supportive atmosphere where employees are empowered to help customers express their creativity.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Roles: Effectively managing concurrent responsibilities, such as customer service, production, and general store tasks.

• Technical Skill Acquisition: Learning to operate framing equipment safely and efficiently, and mastering precise measuring and cutting techniques.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, which can range from simple to highly complex artistic visions.

• Pace of Retail: Working in a fast-paced retail environment that requires constant engagement and task switching.

Learning & Development Opportunities:

• On-the-Job Training: Comprehensive training on framing techniques, equipment operation, and customer service protocols.

• Skill Enhancement: Opportunities to develop expertise in custom framing design, material selection, and advanced production methods.

• Customer Service Excellence: Training focused on building rapport, consultative selling, and resolving customer issues effectively.

• Career Pathing: Potential for advancement within the store structure or to other roles within Michaels.

📝 Enhancement Note: This role presents an opportunity to develop specialized craft skills within a retail setting. The challenges are typical of entry-level retail positions with a hands-on component, requiring adaptability and a strong work ethic.

💡 Interview Preparation

Strategy Questions:

• "How would you approach a customer who is unsure about the best framing option for their artwork?" (Assesses consultative selling and customer service skills)

• "Describe a time you had to learn a new skill or operate a piece of equipment quickly. How did you approach it?" (Assesses teachability and learning agility)

• "How do you ensure accuracy and attention to detail in your work, especially when dealing with precise measurements?" (Assesses precision and quality focus)

Company & Culture Questions:

• "What do you know about Michaels and our custom framing services?" (Assesses research and interest)

• "How do you handle constructive feedback or corrections from a supervisor or colleague?" (Assesses coachability and teamwork)

Portfolio Presentation Strategy:

• Since no formal portfolio is required, prepare to discuss your skills and experiences using specific examples.

• For any personal projects or past work experiences, focus on:

  • The objective or problem you were solving.
  • The steps you took.
  • The outcome or result.

• Be ready to articulate your understanding of quality, precision, and customer satisfaction in the context of custom framing.

📝 Enhancement Note: Interview preparation should focus on demonstrating a positive attitude, strong customer service orientation, willingness to learn technical skills, and an understanding of retail operations and sales.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any measuring or crafting skills, attention to detail, and experience with sales or cash handling. Use keywords from the job description.

• Prepare for Interview: Research Michaels and its custom framing services. Be ready to discuss your relevant skills and experiences using the STAR method, and practice answering common retail interview questions.

• Showcase Teachability: Emphasize your eagerness to learn new skills, operate equipment, and follow established procedures.

• Understand the Role: Be clear about the responsibilities of a Framer, including the balance between customer interaction, production, and general store duties.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.