Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Richmond, British Columbia, Canada

Job Type: Part-Time

Category: Retail Operations / Custom Framing

Date Posted: June 01, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Execute custom framing solutions for customers, building strong relationships and ensuring customer satisfaction through personalized design consultations.

• Manage all aspects of the framing production process, ensuring high-quality, on-time completion of custom framing orders.

• Contribute to overall store operations by maintaining merchandising standards, assisting with inventory, and providing exceptional customer service across all departments.

• Operate the point-of-sale (POS) system, handle cash transactions accurately, and support omni-channel fulfillment processes.

📝 Enhancement Note: While the job title is "Framer," the responsibilities extend beyond specialized framing to encompass broader retail operations, customer engagement, and store maintenance, indicating a role that blends technical craft with customer-facing retail duties. The "Elevated ABC Deliver" mentioned suggests a specific customer engagement methodology that applicants should be prepared to discuss.

📈 Primary Responsibilities

• Engage customers directly through the "Elevated ABC Deliver" methodology to build rapport, understand their needs, and co-create memorable custom framing solutions that align with their artistic vision.

• Execute all custom framing orders with precision and adherence to quality standards, ensuring timely delivery and customer satisfaction.

• Maintain the visual merchandising standards for the ready-made frame department and other assigned areas, including SISO (Single Item, Single Out) and Directed Replenishment processes.

• Provide proactive and friendly customer service, assisting shoppers in locating products, offering solutions, and ensuring a well-merchandised and in-stock store environment.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs for compliance, safety, and operational efficiency, including shrink and safety management.

• Participate actively in truck un-loading and stocking processes, ensuring adherence to truck stocking standards and efficient inventory management.

• Operate the cash register accurately, execute all cash handling procedures to company standards, and assist with omni-channel processes such as buy online, pick up in-store (BOPIS).

📝 Enhancement Note: The responsibilities highlight a dual focus: technical skill in framing and customer-facing retail execution. The emphasis on "Elevated ABC Deliver" and building customer relationships suggests that sales acumen and consultative selling skills are as crucial as framing expertise.

🎓 Skills & Qualifications

Education: Not specified, but a strong understanding of basic math and measurement is implied.

Experience: 0-2 years of relevant experience, with a preference for retail environments.

Required Skills:

• Basic computer proficiency for POS operations and potential system navigation.

• Accurate basic measuring skills for custom framing projects.

• Ability to safely and effectively operate framing equipment and a glass cutter.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Ability to understand and adhere to Standard Operating Procedures (SOPs).

• Cash handling proficiency and accuracy. Preferred Skills:

• Previous retail sales experience, particularly in a consultative or solutions-oriented environment.

• Experience in selling products and/or services to customers, showcasing persuasive and relationship-building abilities.

• Familiarity with visual merchandising principles.

• Experience with inventory management or stocking processes.

📝 Enhancement Note: The required skills are foundational, suggesting that Michaels is willing to train candidates with the right attitude and aptitude for customer service and craft. The preferred skills point towards candidates who can quickly adapt to sales and merchandising expectations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio for a Framer role is uncommon, candidates are encouraged to prepare examples of their customer interaction approach and problem-solving skills related to custom projects.

• Demonstrate an understanding of quality control in production and an ability to manage order fulfillment timelines.

• Showcase an awareness of store operational processes, such as stock management and POS transactions, through examples of past responsibilities.

• Be prepared to discuss how they would approach customer consultations to maximize sales and customer satisfaction. Process Documentation:

• Candidates should be ready to discuss their understanding of following established workflows for custom order creation, production, and customer delivery.

• Demonstrate an ability to learn and implement new process methodologies as introduced by the company (e.g., "Elevated ABC Deliver").

• Articulate how they would contribute to the measurement of success, particularly regarding sales targets and customer satisfaction within their role.

📝 Enhancement Note: For this entry-level, hands-on role, a traditional operations portfolio is not expected. However, candidates should prepare to speak about their process-oriented thinking, their ability to follow instructions, and their approach to customer engagement and sales, which are critical for success in this hybrid role.

💵 Compensation & Benefits

Salary Range: $18.50 - $21.55 CAD per hour.

Benefits:

• Health Insurance: Comprehensive coverage including medical, dental, and vision plans.

• Paid Time Off (PTO): Accrued or allocated time off for rest and personal needs.

• Tuition Assistance: Support for employees pursuing further education.

• Employee Discounts: Generous discounts on Michaels products and services, highly valuable for craft and art enthusiasts.

• Retirement Savings Plan: (Likely available, though not explicitly detailed, common for retail employers).

• Potential for Advancement: Opportunities within the retail operations and management structure.

Working Hours: This is a Part-Time position. While the typical full-time work week is 40 hours, part-time schedules will vary based on business needs. Work hours include nights, weekends, and early mornings, reflecting the demands of a retail environment.

📝 Enhancement Note: The salary range is competitive for part-time retail roles in Canada, particularly for a position that involves specialized skills like custom framing. The benefits package is robust, offering significant value to part-time employees, especially the tuition assistance and employee discounts.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as a leading destination for creative supplies and custom framing in North America, serving a broad customer base from hobbyists to professional artists.

Company Size: Large enterprise (over 1,300 stores across North America). This size implies established operational processes, structured training programs, and potential for career advancement.

Founded: 1973. With a long history, Michaels has developed a strong brand presence and deep understanding of the creative market.

Team Structure:

• The operations team within a Michaels store is typically structured with a Store Manager, Assistant Store Managers, Team Leads/Department Specialists (like this Framer role), and Part-Time Team Members.

• Reporting is usually hierarchical, with the Framer reporting to a department manager or assistant store manager.

• Cross-functional collaboration is essential, requiring the Framer to work with other team members for stocking, customer service, and omni-channel tasks. Methodology:

• Michaels emphasizes a data-driven approach to retail sales and inventory management, utilizing POS data for sales analysis and replenishment.

• Workflow planning is critical for managing custom orders, ensuring efficient production and delivery.

• Automation is likely used in POS systems and inventory management, with a focus on enhancing the customer experience and operational efficiency.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture at Michaels is centered around creativity, customer engagement, and community. For an operations professional, this means working in a dynamic environment where efficiency and customer satisfaction are balanced with fostering a passion for arts and crafts. The scale of Michaels suggests opportunities to learn best practices in retail operations.

📈 Career & Growth Analysis

Operations Career Level: This role is at an entry-level to early-career stage within retail operations. It offers a foundation in customer service, sales, and specialized craft production.

Reporting Structure: The Framer typically reports to a Department Manager or Assistant Store Manager, who oversees daily store operations and staff performance.

Operations Impact: The Framer's role directly impacts revenue through custom framing sales and contributes to overall store profitability by driving customer traffic and ensuring high levels of customer satisfaction. Effective framing services can differentiate Michaels from competitors and build customer loyalty.

Growth Opportunities:

• Specialization: Potential to become a lead framer or specialize in advanced framing techniques.

• Retail Management: Progression into roles like Assistant Store Manager or Store Manager, requiring broader operational and leadership skills.

• Cross-Departmental Expertise: Opportunity to gain experience in other store departments, leading to a more comprehensive understanding of retail operations.

• Corporate Roles: With significant experience and further education, opportunities may exist in areas like merchandising, buying, or operations support at the corporate level.

📝 Enhancement Note: This role serves as a solid stepping stone for individuals interested in a career in retail operations or management. The combination of technical framing skills and customer-facing responsibilities provides a well-rounded experience valuable for future growth.

🌐 Work Environment

Office Type: Public retail store setting. The workspace includes a customer-facing retail floor and a dedicated frame shop area.

Office Location(s): Richmond, British Columbia, Canada (Specific address: 9711 Bridgeport Rd). This location is part of a larger retail hub, suggesting accessibility and potential for customer traffic.

Workspace Context:

• The environment is customer-centric, requiring constant interaction and a positive demeanor. The retail floor is climate-controlled.

• The frame shop will contain specialized equipment like glass cutters and heat presses, requiring adherence to safety protocols. Some stock rooms may not be climate-controlled.

• Opportunities exist for collaboration with other team members during stocking, customer assistance, and operational tasks.

Work Schedule: The role is Part-Time, with work hours including nights, weekends, and early mornings. Flexibility is required to meet the operational demands of a retail business serving customers throughout its operating hours.

📝 Enhancement Note: The work environment is dynamic and requires adaptability. Candidates should be comfortable with a fast-paced setting, direct customer interaction, and a blend of production and sales duties. The physical demands and varied work hours are typical for retail operations roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of the application and resume, focusing on relevant experience (retail, sales, any craft/art background).

• Interview(s): Expect one or more interviews, potentially with a hiring manager or store leadership. This will assess customer service skills, problem-solving abilities, understanding of the Framer role, and cultural fit.

• Practical Assessment: There may be a brief practical demonstration of measuring skills, operating basic equipment, or a customer interaction role-play.

• Offer: If successful, an offer will be extended, contingent on background checks and any other standard pre-employment requirements.

Portfolio Review Tips:

• For this role, a traditional portfolio isn't required. Instead, be prepared to discuss:
  • Customer Service Philosophy: How you approach building rapport and solving customer needs.
  • Sales Experience: Examples of how you've successfully sold products or services.
  • Problem-Solving: Scenarios where you've overcome challenges in a retail or production setting.
  • Technical Aptitude: Your comfort level with tools, measurements, and following instructions for equipment operation.
  • Understanding of Framing: Basic knowledge or enthusiasm for custom framing and its value to customers.

Challenge Preparation:

• Be ready to answer behavioral questions (e.g., "Tell me about a time you dealt with a difficult customer").

• Prepare to discuss your understanding of sales targets and how you would contribute to achieving them.

• Think about how you would balance the demands of custom framing production with providing excellent customer service on the retail floor.

📝 Enhancement Note: The interview process will likely focus on assessing soft skills, customer service aptitude, and a willingness to learn technical framing skills. Candidates should emphasize their retail experience and passion for customer engagement.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Standard framing tools, including mat cutters, frame saws, jointers, and potentially manual or automated assembly tools.

• Glass Cutting Tools: Specialized equipment for accurately cutting glass or acrylic for framing.

• Heat Press: May be used for specific mounting or finishing techniques.

• Measuring Tools: Tape measures, rulers, and specialized framing measuring devices.

Analytics & Reporting:

• POS System: For sales transactions, customer data capture, and basic reporting.

• Inventory Management Software: Potentially used for tracking stock levels of framing materials and ready-made frames.

CRM & Automation:

• Customer Relationship Management (CRM) elements: Integrated within the POS system to track customer purchases and preferences for repeat business and targeted promotions.

• Omni-channel Fulfillment Systems: To manage online orders for in-store pickup or local delivery.

📝 Enhancement Note: Proficiency with specific framing tools and equipment is a key requirement. Familiarity with retail POS systems is highly beneficial. The company will likely provide training on their specific equipment and software.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Encouraging a love for arts and crafts, fostering an environment where creativity is celebrated.

• Customer Focus: Prioritizing customer needs, providing exceptional service, and building lasting relationships.

• Quality & Excellence: Commitment to high standards in both product craftsmanship (framing) and store operations.

• Teamwork & Collaboration: Working together effectively to achieve store goals and support colleagues.

• Integrity & Respect: Upholding ethical standards and treating everyone with respect.

Collaboration Style:

• The team operates with a collaborative spirit, where members assist each other across departments to ensure smooth store operations and excellent customer experiences.

• There's a culture of sharing knowledge and best practices, particularly regarding customer service and operational efficiency.

• Open communication is encouraged to address challenges and improve processes.

📝 Enhancement Note: The culture at Michaels is built around fostering creativity and a positive customer experience. Applicants should demonstrate enthusiasm for the arts and crafts sector and a collaborative, team-oriented attitude.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Service: Effectively managing the demands of custom framing production while simultaneously providing high-level customer service on the sales floor.

• Technical Skill Development: Mastering various framing techniques, equipment operation, and ensuring quality across diverse projects.

• Sales Targets: Meeting or exceeding sales goals for custom framing, which can be influenced by seasonal trends and customer demand.

• Physical Demands: The role requires standing for extended periods, lifting heavy items, and working with tools and machinery.

Learning & Development Opportunities:

• Framing Certification: Potential for advanced training and certification in custom framing.

• Sales Training: Development of consultative selling skills to enhance custom framing sales.

• Retail Management Training: Pathways to leadership roles within the store.

• Product Knowledge: Continuous learning about art supplies, framing materials, and design trends.

📝 Enhancement Note: This role presents a unique opportunity to develop specialized craft skills alongside foundational retail operations experience. The challenges are manageable with proper training and a proactive approach, and the growth opportunities are clear for those looking to advance within the retail sector.

💡 Interview Preparation

Strategy Questions:

• Customer Engagement: "How would you approach a customer who is unsure about what framing solution they need for their artwork?" (Focus on consultative selling, asking probing questions, and proposing solutions).

• Problem-Solving: "Describe a time you had to deal with a challenging customer request or a production issue. How did you resolve it?" (Highlight problem-solving skills, communication, and commitment to resolution).

• Operational Awareness: "What do you think are the most important aspects of maintaining a well-merchandised retail store?" (Demonstrate understanding of visual standards, inventory, and customer experience).

Company & Culture Questions:

• "What do you know about Michaels Stores and our mission?" (Research the company's purpose and values).

• "Why are you interested in the Framer position specifically?" (Connect your skills and interests to the role and company).

• "How do you handle working under pressure or meeting tight deadlines?" (Showcase your ability to manage time and tasks effectively). Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, focus on your "verbal portfolio":

  • Prepare specific examples from your past experiences (retail, customer service, any craft-related work) that demonstrate the required skills.

  • Be ready to articulate your understanding of the framing process and customer consultation.

  • Quantify achievements where possible (e.g., "consistently met sales targets," "improved customer satisfaction scores").

📝 Enhancement Note: Interview preparation should focus on showcasing customer service aptitude, a proactive approach to sales, and a genuine interest in the craft of framing and the retail environment. Emphasize your ability to learn and adapt.

📌 Application Steps

To apply for this Framer position:

• Submit your application through the provided link on the Michaels Stores careers portal.

• Resume Optimization: Tailor your resume to highlight any relevant customer service, sales, hands-on experience, or craft/art-related skills. Use keywords from the job description such as "customer service," "sales," "measuring skills," and "equipment operation."

• Prepare for Interview Questions: Anticipate behavioral questions about customer interaction, problem-solving, and teamwork. Be ready to discuss your understanding of the framing process and your enthusiasm for the role.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their custom framing services. Understand their commitment to creativity and customer experience.

• Showcase Enthusiasm: Clearly articulate your interest in both the craft of framing and the retail environment during the interview process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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