Framer

📍 Job Overview

Job Title: Framer
Company: Michaels Stores
Location: Columbia, South Carolina, United States
Job Type: PART_TIME
Category: Retail Operations / Customer Service
Date Posted: May 18, 2026
Experience Level: Entry Level (0-2 years)
Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships through personalized framing consultations and solutions within a retail environment.
• Execute custom framing orders with a high degree of quality and adherence to production timelines, directly impacting customer satisfaction and repeat business.
• Maintain and merchandise the ready-made frame department, including sales floor and back-stock, ensuring a visually appealing and customer-friendly shopping experience.
• Provide exceptional customer service by assisting shoppers, locating products, and offering creative solutions, contributing to overall store sales and operational efficiency.

📝 Enhancement Note: This role is positioned as an entry-level, part-time, on-site position within a retail store environment. While the title is "Framer," the responsibilities extend beyond just production to include significant customer interaction, sales, and general store operations, aligning it with a customer-facing retail operations role.

📈 Primary Responsibilities

• Build and nurture customer relationships by actively engaging them, understanding their framing needs, and providing expert design consultations using the "Elevated ABC Deliver" methodology.
• Achieve and exceed sales and production targets for custom framing services, directly contributing to the store's revenue goals.
• Meticulously complete custom framing orders, ensuring high-quality craftsmanship, accuracy, and on-time delivery to meet customer expectations.
• Maintain the visual presentation and inventory levels of the ready-made frame department, including Sales-Floor-Inventory-Sales-Out (SISO) and Directed Replenishment processes.
• Deliver friendly and proactive customer service, assisting customers in locating products, offering solutions, and ensuring a well-merchandised and in-stock store.
• Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with all applicable laws, regulations, and operational standards.
• Support company-wide shrink prevention and workplace safety programs through diligent adherence to established protocols and proactive identification of risks.
• Foster a positive and respectful work environment by interacting constructively with colleagues, remaining positive and professional during challenging situations, and embodying the organization's vision and values.
• Actively participate in truck unloads and stocking processes, ensuring adherence to truck standards and efficient inventory management within budget constraints.
• Operate the cash register accurately and execute all cash handling procedures to company standards, ensuring financial integrity.
• Acknowledge and greet customers promptly, assist with product location, and provide effective solutions to their needs.
• Support and execute Omni-channel processes, including but not limited to buy online, pick up in-store (BOPIS) and ship-from-store initiatives.

📝 Enhancement Note: The responsibilities highlight a blend of specialized framing skills, customer service, sales, and general retail operations. The emphasis on "Elevated ABC Deliver" and Omni-channel processes indicates a modern retail approach where customer engagement and integrated sales channels are critical.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for this entry-level retail position. Specific formal education in art or design is not a prerequisite but can be beneficial.
Experience: 0-2 years of experience in a customer-facing role, with a preference for retail environments. Experience in sales or a creative field is advantageous.

Required Skills:

• Basic computer proficiency for operational tasks and order management.
• Fundamental measuring skills for accurate framing specifications.
• Ability to operate framing equipment and tools, including a glass cutter, safely and effectively.
• Strong customer service orientation with a friendly and helpful demeanor.
• Basic cash handling and register operation skills for transactional accuracy.
• Ability to follow Standard Operating Procedures (SOPs) and company guidelines precisely.

Preferred Skills:

• Previous retail sales experience, demonstrating an ability to drive sales and build customer rapport.
• Experience in selling products and/or services, with a proven track record of understanding customer needs and providing solutions.
• Familiarity with art, design principles, or custom framing concepts.
• Experience with Omni-channel retail processes (e.g., BOPIS, ship-from-store).
• Basic merchandising skills to maintain an appealing sales floor.

📝 Enhancement Note: The required skills are foundational for a retail associate, with a specific emphasis on the technical aspects of framing. Preferred skills point towards candidates who can immediately contribute to sales and customer engagement, suggesting a need for individuals who can quickly learn and apply sales techniques.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates with prior framing or design experience may benefit from showcasing examples of their work. This could include photos of completed framing projects, demonstrating creativity and attention to detail.
• For sales-focused candidates, examples of achieving sales targets or positive customer feedback can serve as a de facto portfolio.
• Documented instances of process adherence or improvement suggestions in previous roles can be valuable.

Process Documentation:

• Candidates are expected to demonstrate an understanding of following established processes for order taking, production, and customer service.
• Ability to learn and apply new processes quickly, such as the "Elevated ABC Deliver" for customer engagement and Omni-channel fulfillment.
• Familiarity with maintaining organized workspaces and inventory management processes.

📝 Enhancement Note: Given the entry-level nature and focus on part-time retail, a traditional operations portfolio is unlikely. The emphasis will be on the candidate's ability to learn, follow, and apply established processes. Any demonstration of prior success in sales or customer satisfaction can serve as a proxy for portfolio evidence.

💵 Compensation & Benefits

Salary Range: As a part-time, entry-level position in Columbia, South Carolina, the hourly wage is anticipated to be in the range of $10.00 to $14.00 per hour. This estimate is based on general retail industry benchmarks for similar roles in the region, considering the experience level and responsibilities.

Benefits:

• Health Insurance: Medical, dental, and vision coverage may be available, often with eligibility requirements based on hours worked and length of employment.
• Paid Time Off (PTO): Accrued PTO is typically offered, allowing for paid time away from work.
• Tuition Assistance: Potential for educational support, assisting with the cost of furthering education.
• Employee Discounts: A generous discount on Michaels products and services, a significant perk for creative individuals.
• Other potential benefits may include retirement savings plans (e.g., 401k), employee assistance programs, and opportunities for further training.

Working Hours: This is a part-time position, with scheduled hours varying based on store needs and employee availability. Working hours will include nights, weekends, and early mornings, as indicated in the job description. A standard full-time work week is 40 hours, though part-time roles will be less.

📝 Enhancement Note: Salary is estimated based on typical retail part-time roles in Columbia, SC. The benefits listed are standard for Michaels and are highlighted to attract candidates seeking comprehensive employment packages, even in part-time roles. Specific eligibility for benefits will depend on the company's policies and the employee's status.

🎯 Team & Company Context

🏢 Company Culture

Industry: The company operates within the Arts and Crafts Retail industry, serving a broad customer base interested in DIY projects, custom framing, and creative supplies. This industry context implies a culture that values creativity, customer inspiration, and hands-on problem-solving. Company Size: Michaels Stores is a large retail organization, operating over 1,300 stores in North America. This scale suggests structured operational processes, established training programs, and clear career paths within the retail environment. Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history and a well-established brand presence, indicating a stable and experienced corporate structure.

Team Structure:

• The operations team within a Michaels store is typically structured around functional areas, including sales floor associates, framing specialists, and management. This Framer role likely reports to a Store Manager or Assistant Store Manager, with potential oversight from a Framing Manager or Lead.
• Collaboration is key, with framers working closely with sales associates to support customer needs and with management for operational duties like stocking and inventory.
• Cross-functional collaboration extends to supporting Omni-channel fulfillment, requiring coordination with online order processing and pick-up logistics.

Methodology:

• Data analysis in this role is primarily focused on sales performance, inventory management, and customer feedback to drive operational improvements and customer engagement.
• Workflow planning involves managing custom framing orders efficiently, stocking shelves, and executing daily store tasks in an organized manner.
• Automation is less prevalent at the associate level, but an understanding of how systems like POS and inventory management contribute to overall efficiency is expected.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is geared towards fostering creativity and providing excellent customer service within a large, established retail framework. The scale of Michaels suggests robust operational procedures and support systems for its employees.

📈 Career & Growth Analysis

Operations Career Level: This position is at an entry-level, associate level within the retail operations framework. It focuses on executing defined tasks related to framing, sales, and customer service under direct supervision. The role is foundational for understanding day-to-day retail operations and customer engagement. Reporting Structure: The Framer typically reports to the Store Manager or an Assistant Store Manager. They may also receive direct guidance from a dedicated Framing Manager or Lead Associate if the store has specialized roles. This structure emphasizes direct supervision and adherence to store-level operational directives. Operations Impact: The Framer's impact is directly felt in customer satisfaction through quality framing services and positive interactions. They contribute to store revenue through custom framing sales and by supporting overall store sales initiatives. Efficient execution of framing tasks and maintaining department standards also impacts operational efficiency and inventory accuracy.

Growth Opportunities:

• Skill Advancement: Opportunity to become a subject matter expert in custom framing, mastering advanced techniques, design consultation, and sales strategies.
• Cross-Training: Potential to be trained in other store functions, such as visual merchandising, advanced customer service roles, or leadership development programs.
• Leadership Path: With demonstrated performance and interest, progression to roles like Framing Lead, Assistant Manager, or Store Manager is possible through company-sponsored training and development programs.

📝 Enhancement Note: While an entry-level role, Michaels provides clear pathways for growth within its retail operations. The emphasis is on developing core retail competencies, specialized framing skills, and customer engagement, which are transferable to higher-level positions within the company.

🌐 Work Environment

Office Type: This is a retail store environment, specifically a Michaels store located in Columbia, South Carolina. The workspace includes a customer-facing sales floor, a dedicated custom framing workshop area, and potentially stock rooms. Office Location(s): The specific location is Columbia-10204 Two Notch Rd Ste 2, Columbia, SC. This is a public retail space, accessible to customers during operating hours.

Workspace Context:

• The environment is a public retail store setting, requiring constant interaction with customers and adherence to store standards for cleanliness and organization.
• The framing shop is a specialized area equipped with tools like a glass cutter and heat press, necessitating adherence to safety protocols.
• Collaboration with team members is frequent, involving assisting colleagues, sharing tasks, and working together to meet store objectives.

Work Schedule: The work schedule is part-time and will include nights, weekends, and early mornings. Flexibility in availability is crucial to meet the demands of a retail operation. The role involves standing for long periods and requires regular physical activity.

📝 Enhancement Note: The work environment is dynamic and customer-centric, typical of a retail setting. The framing workshop presents a unique, hands-on aspect to the role, requiring specific safety awareness and operational discipline.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of the application and resume to assess basic qualifications, customer service experience, and any framing-related background.
• In-Person Interview: This will likely involve a conversation with the Store Manager or Assistant Manager. Be prepared to discuss your customer service philosophy, any retail or sales experience, and your understanding of the Framer role. Demonstrate enthusiasm for creativity and problem-solving.
• Skills Assessment: You may be asked to demonstrate basic measuring skills or discuss how you would handle specific customer scenarios related to framing or general retail assistance.
• Final Discussion: A review of benefits, work schedule, and expectations.

Portfolio Review Tips:

• No Formal Portfolio Required: For this entry-level position, a formal portfolio is not expected. However, if you have prior framing experience, bring photos of your best work.
• Highlight Relevant Experience: Be ready to discuss any past roles where you excelled in customer service, sales, or hands-on tasks. Quantify achievements where possible (e.g., "increased custom framing sales by X%").
• Demonstrate Creativity: Express your passion for art, crafts, and creative solutions. This can be conveyed through your responses and enthusiasm.
• Showcase Problem-Solving: Prepare examples of how you've solved customer issues or overcome challenges in previous roles.

Challenge Preparation:

• Customer Scenarios: Be ready to role-play how you would engage a customer, understand their framing needs, and offer solutions.
• Process Adherence: Understand the importance of following SOPs for tasks like order entry, cash handling, and safety.
• Product Knowledge: While not expected to be an expert initially, show willingness to learn about Michaels' framing products and services.

📝 Enhancement Note: The interview process will focus on assessing customer service aptitude, enthusiasm for creative products, and the ability to learn and follow operational procedures. Highlighting soft skills and a willingness to learn will be key for candidates without extensive framing experience.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: Used for customer transactions, order entry, and payment processing. Proficiency with a modern POS system is expected.
• Custom Framing Software/Equipment: This includes specialized software for designing and pricing custom frames, as well as equipment such as a glass cutter, mat cutter, and heat press for production.
• Basic Computer Skills: Familiarity with email, web browsing, and basic office software for communication and accessing company resources.

Analytics & Reporting:

• While direct analytics roles are not part of this position, understanding how sales data from the POS system impacts store performance is beneficial. Associates contribute to data collection through accurate order entry and sales.

CRM & Automation:

• The "Elevated ABC Deliver" methodology implies a customer relationship-focused approach, likely supported by basic CRM functionalities within the POS or a separate system for tracking customer preferences or past orders.
• Omni-channel processes require integration between online and in-store systems for order fulfillment and inventory management.

📝 Enhancement Note: The technology stack primarily consists of retail-specific tools for sales, order management, and production. The emphasis is on operational proficiency rather than deep technical expertise.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: Michaels champions the joy of creativity and celebration, encouraging employees to be passionate about their work and inspire customers.
• Customer Focus: A strong emphasis on building customer relationships and providing exceptional service is paramount. This involves active listening, problem-solving, and offering personalized solutions.
• Teamwork & Respect: The company promotes a positive and respectful work environment where collaboration and mutual support are valued.
• Efficiency & Quality: Adherence to SOPs, maintaining high standards for framing quality, and contributing to overall store operational efficiency are expected.

Collaboration Style:

• Cross-Functional Integration: Associates are expected to collaborate across different store functions, supporting sales, framing, and Omni-channel initiatives.
• Process Improvement Mindset: While adherence to SOPs is key, a willingness to suggest improvements for efficiency or customer experience is valued.
• Knowledge Sharing: Team members are encouraged to share knowledge and best practices, especially within specialized areas like custom framing.

📝 Enhancement Note: The team culture at Michaels is rooted in fostering creativity, prioritizing customer experience, and promoting a collaborative, respectful work environment. These values are integrated into daily operations and customer interactions.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Roles: Juggling customer service, sales consultations, production tasks, and general store duties simultaneously requires strong time management and multitasking skills.
• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, often under time constraints, can be challenging.
• Learning Curve: Mastering framing equipment, software, and sales techniques may present an initial learning curve.
• Physical Demands: The role involves standing for extended periods, lifting, and repetitive motions, which can be physically demanding.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge of framing materials, techniques, design principles, and sales strategies through on-the-job training and company resources.
• Retail Operations Skills: Develop a comprehensive understanding of retail sales, inventory management, visual merchandising, and customer service best practices.
• Career Advancement: Opportunities exist to progress into leadership roles within the store, such as Framing Lead, Assistant Manager, or Store Manager, through internal development programs.

📝 Enhancement Note: The challenges presented are typical for a hands-on retail role with specialized functions. The growth opportunities are well-defined within Michaels' retail structure, encouraging skill development and career progression.

💡 Interview Preparation

Strategy Questions:

• Customer Engagement: "Describe a time you went above and beyond to help a customer. How would you approach a customer who is unsure about their framing needs?" (Focus on active listening, probing questions, and offering creative solutions.)
• Sales & Problem-Solving: "How do you approach sales in a retail environment? Imagine a customer is unhappy with a framing order; how would you resolve this?" (Emphasize understanding needs, offering solutions, and escalating appropriately if necessary.)
• Operations & Process: "How do you ensure accuracy when performing detailed tasks? Why is it important to follow Standard Operating Procedures (SOPs)?" (Highlight attention to detail, commitment to quality, and understanding of operational integrity.)

Company & Culture Questions:

• "What interests you about Michaels and the Framer role specifically?" (Connect your passion for creativity, customer service, or art/design with the company's mission.)
• "How do you contribute to a positive team environment?" (Discuss teamwork, respect, and proactive communication.)
• "What do you know about Michaels' commitment to creativity and customer experience?" (Show you've researched the company and understand its core values.)

Portfolio Presentation Strategy:

• Verbal Showcase: Since a formal portfolio isn't required, be prepared to verbally walk through your relevant experiences. Use the STAR method (Situation, Task, Action, Result) to describe accomplishments in customer service, sales, or any hands-on work.
• Highlight Framing Aptitude: If you have framing experience, be ready to describe your process, the types of projects you've worked on, and any challenges you overcame.
• Demonstrate Enthusiasm: Convey your passion for the creative aspect of the role and your eagerness to learn and contribute to the team.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service skills, a creative mindset, and a reliable work ethic. Candidates should be ready to articulate their understanding of retail operations and their enthusiasm for the Michaels brand.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Stores career portal.
• Resume Optimization: Tailor your resume to highlight relevant customer service, sales, and any hands-on or creative experience. Use keywords from the job description such as "customer service," "sales," "framing," "retail," and "problem-solving." Quantify achievements where possible.
• Portfolio Preparation (Verbal): Mentally prepare to discuss past experiences that demonstrate your ability to handle customer interactions, learn new skills, and contribute to a team. If you have framing examples, have photos or descriptions ready to share if asked.
• Interview Practice: Rehearse answers to common interview questions, focusing on the STAR method for behavioral questions. Practice articulating your understanding of the Framer role and your enthusiasm for Michaels.
• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings. Understand their focus on creativity, customer experience, and community engagement.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---