Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Indian Harbour Beach, Florida, United States

Job Type: PART_TIME

Category: Retail Operations / Sales

Date Posted: 2026-06-22

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Customer-Centric Sales & Design: Focus on building strong customer relationships by providing expert guidance and memorable experiences for custom framing solutions, directly impacting sales performance.

• Production & Quality Assurance: Execute framing orders with a high degree of quality and adherence to timelines, ensuring customer satisfaction and efficient workflow within the framing department.

• Store Operations & Merchandising: Contribute to maintaining a safe, clean, and well-merchandised store environment, including managing the ready-made frame department and supporting stock replenishment.

• Omni-Channel Support: Assist with and execute omni-channel processes, ensuring a seamless customer experience across all sales platforms and fulfillment methods.

📝 Enhancement Note: This role is a part-time, on-site position within a retail store environment, emphasizing customer interaction, sales, and hands-on production. The focus on "Framer" suggests a specialized skill set within the broader retail operations.

📈 Primary Responsibilities

• Elevated Customer Engagement: Employ the "Elevated ABC Deliver" methodology to build rapport with all customers, understand their needs, and expertly guide them toward custom framing solutions that meet their artistic and budgetary requirements.

• Sales & Production Execution: Achieve and exceed personal sales targets and production goals for custom framing orders, ensuring timely and high-quality completion of all projects.

• Custom Framing Order Fulfillment: Meticulously complete custom framing orders, adhering to precise specifications, quality standards, and delivery timelines.

• Departmental Maintenance & Merchandising: Maintain the visual presentation and stock levels of the ready-made frame department, as well as supporting SISO (Ship-from-Store) and Directed Replenishment processes for other store areas.

• Customer Service Excellence: Provide friendly and helpful customer service, actively assisting shoppers in locating products, offering solutions, and ensuring the store is well-merchandised and stocked for an optimal shopping experience.

• Operational Adherence: Comply with all Standard Operating Procedures (SOPs) and Company programs, ensuring adherence to applicable laws, regulations, and company policies.

• Safety & Shrinkage Mitigation: Support and actively participate in store-wide shrink and safety programs to minimize loss and maintain a secure working environment.

• Teamwork & Collaboration: Interact positively and respectfully with colleagues, remain optimistic and professional even in challenging situations, and embody the organization's vision and values to serve as a role model.

• Inventory & Truck Unload Support: Participate in truck unloading and stocking processes, ensuring adherence to truck standards and completion within established budgets.

• Point of Sale (POS) Operations: Operate the cash register accurately and efficiently, executing cash handling procedures to company standards.

• Product Location & Solution Provision: Proactively acknowledge customers, assist in locating desired products, and offer effective solutions to meet their needs.

• Omni-Channel Process Support: Contribute to the smooth execution of omni-channel initiatives, such as buy online, pick up in-store (BOPIS) or ship-from-store.

📝 Enhancement Note: The responsibilities highlight a blend of sales, customer service, technical framing skills, and general retail operations. The emphasis on "Elevated ABC Deliver" and specific operational terms like "SISO" and "Directed Replenishment" indicates a structured approach to customer interaction and inventory management.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions. Specific vocational training in art, design, or a related trade may be beneficial but not explicitly required.

Experience:

• Required: 0-2 years of experience, with demonstrated basic computer skills and proficiency in basic measuring. Ability to operate framing equipment and a glass cutter is essential.

• Preferred: Previous retail experience, particularly in sales-oriented roles or involving direct customer interaction and product sales.

Required Skills:

• Custom Framing Production: Ability to operate framing equipment and glass cutters safely and effectively.

• Customer Service: Proven ability to engage customers, understand their needs, and provide solutions.

• Sales Acumen: Aptitude for selling products and services, with a focus on consultative selling for custom framing.

• Measuring & Precision: Basic measuring skills required for accurate order fulfillment.

• Cash Handling: Proficiency in operating a cash register and managing financial transactions accurately.

• Store Operations: Understanding of retail floor standards, merchandising, and stock replenishment.

• Basic Computer Proficiency: Ability to use computer systems for order entry, POS, and potentially basic design software.

• Adherence to Procedures: Willingness and ability to follow Standard Operating Procedures (SOPs).

Preferred Skills:

• Retail Sales Experience: Prior experience in a retail environment, especially in a sales or design-focused capacity.

• Consultative Selling: Experience in identifying customer needs and recommending appropriate solutions, particularly for custom products.

• Visual Merchandising: An eye for presentation and ability to maintain appealing displays.

• Inventory Management Basics: Familiarity with stock counts, replenishment, and maintaining inventory accuracy.

📝 Enhancement Note: The qualifications emphasize hands-on skills for framing, fundamental retail competencies, and a customer-facing attitude. The "0-2" years of experience level suggests that on-the-job training for specific framing techniques and company procedures will be provided.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Framing Project Examples: While a formal portfolio might not be required for this entry-level role, candidates should be prepared to discuss examples of projects where they applied precision, creativity, or problem-solving skills, particularly in a hands-on capacity.

• Customer Interaction Scenarios: Be ready to describe how you have handled customer inquiries, resolved issues, or upsold products/services in previous roles.

• Process Adherence Examples: Prepare to discuss instances where you followed specific procedures or SOPs to ensure consistent outcomes.

Process Documentation:

• Candidates will be expected to understand and follow established Standard Operating Procedures (SOPs) for all aspects of the job, from customer interaction and order taking to production and cash handling.

• Familiarity with workflow design for custom orders, ensuring efficiency from consultation to completion, will be beneficial.

• Understanding of system implementation for POS transactions and order management is key.

📝 Enhancement Note: For this specific role, a traditional "portfolio" might be less critical than the ability to articulate past experiences and demonstrate a grasp of operational processes during the interview. The emphasis is on understanding and executing established procedures.

💵 Compensation & Benefits

Salary Range: As this is a part-time retail position, the salary will likely be at or near the local minimum wage for Indian Harbour Beach, Florida, with potential for a slightly higher hourly rate based on prior relevant experience in custom framing or retail sales. Based on current market data for similar retail associate roles in Brevard County, Florida, an estimated range would be $12.00 - $16.00 per hour.

Benefits:

• Health Insurance: Medical, Dental, and Vision insurance plans are available for eligible team members.

• Paid Time Off (PTO): Accrued paid time off for eligible team members.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products, fostering creativity and personal use.

• Other Benefits: Potential for additional benefits as outlined by The Michaels Companies Inc.

Working Hours: This is a part-time position. Actual hours will vary and may include nights, weekends, and early mornings, depending on store needs and scheduling. The role may require approximately 20-30 hours per week.

📝 Enhancement Note: Salary is estimated based on typical part-time retail associate wages in the specified geographic region and industry benchmarks. Benefits are detailed in the provided text, highlighting comprehensive offerings for eligible team members.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading destination for creating and celebrating in North America, operating over 1,300 stores and online platforms. The company also owns Artistree, a specialty framing manufacturer.

Company Size: Large (Over 10,000 employees globally, based on LinkedIn data for The Michaels Companies, Inc.). This indicates a robust organizational structure with established processes and career paths.

Founded: 1973. With a long history, Michaels has developed significant expertise in its market and a strong brand presence.

Team Structure:

• Store-Level Team: This role is part of a local store team, reporting to store management (e.g., Store Manager, Assistant Store Manager).

• Framing Department Specialization: Within the store, there's a dedicated framing department, implying a team or individuals focused on this specific service and product line.

• Cross-Functional Collaboration: The Framer will collaborate with other store associates for customer service, inventory, and operational tasks, as well as potentially with corporate or Artistree for specialized framing needs.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing exceptional service ("Elevated ABC Deliver").

• Process-Driven Operations: Adherence to Standard Operating Procedures (SOPs) is critical for consistency, quality, and compliance.

• Data-Informed Merchandising: While not as data-intensive as a corporate role, store-level decisions on merchandising and stock are informed by sales data and company programs (e.g., Directed Replenishment).

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is rooted in creativity, customer engagement, and operational efficiency within a large retail framework. The role of a Framer is integrated into this structure, contributing to both sales and service objectives.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Specialist. This role serves as a foundational position within the retail operations of Michaels, focusing on a specific skill set (framing) combined with general store duties. It's suitable for individuals starting their careers or seeking part-time opportunities.

Reporting Structure: The Framer reports directly to store management, likely an Assistant Store Manager or Store Manager, who oversees daily operations and team performance.

Operations Impact: The Framer's impact is direct on customer satisfaction, sales generation through custom framing, and maintaining store presentation standards. High-quality framing services and positive customer interactions contribute to repeat business and brand loyalty, indirectly supporting overall revenue and operational efficiency.

Growth Opportunities:

• Skill Development: Advanced training in custom framing techniques, design principles, and potentially sales certifications.

• Retail Leadership Path: Progression to roles such as Lead Framer, Key Holder, Assistant Store Manager, or Store Manager within Michaels.

• Cross-Departmental Experience: Opportunity to gain experience in other store departments (e.g., merchandising, inventory, customer service) to become a more versatile retail associate.

• Specialized Roles: Potential to move into roles at Artistree (manufacturing arm) or other corporate functions within The Michaels Companies Inc. based on performance and interest.

📝 Enhancement Note: While this is an entry-level role, Michaels offers clear pathways for growth within its extensive retail network and operational structure. The emphasis is on developing core retail competencies and then specializing or moving into leadership.

🌐 Work Environment

Office Type: This is a public retail store setting. The primary workspace is the sales floor and the dedicated custom framing area within the Indian Harbour Beach, FL store.

Office Location(s): Store - 243 E Eau Gallie Blvd, Indian Harbour Beach, FL. This location is a physical retail store, accessible to the public.

Workspace Context:

• Customer Interaction Focus: The environment is dynamic and customer-facing, requiring constant engagement and service delivery.

• Production Area: The frame shop is a specialized workspace equipped with framing tools, a glass cutter, and a heat press, requiring careful operation and adherence to safety protocols.

• Team Collaboration: The workspace facilitates interaction with fellow store associates for task coordination and customer support.

• Tools & Technology: Access to POS systems, basic computer terminals, and specialized framing equipment.

Work Schedule: Part-time, with hours that can include nights, weekends, and early mornings. Flexibility is often required to meet store operational needs.

📝 Enhancement Note: The work environment is a typical retail setting, emphasizing customer interaction and hands-on production in a specialized area. The conditions can be dynamic and require adaptability to customer flow and operational demands.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application Review: Resumes and applications will be screened for basic qualifications, relevant experience (retail, sales, hands-on skills), and adherence to requirements.

• Phone Screening: A brief call with an HR representative or hiring manager to assess initial fit, availability, and understanding of the role.

• In-Person Interview: Typically with the Store Manager or Assistant Store Manager. This will likely involve:

  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, teamwork, and adherence to procedures.
  • Situational Questions: Presenting scenarios related to customer interactions, framing challenges, or store operations to gauge your approach.
  • Skills Assessment: Discussion about your experience with basic computer skills, measuring, and any familiarity with framing equipment.

• Practical Demonstration (Potentially): While not explicitly stated, a brief demonstration of measuring skills or a discussion about how you would approach a framing order might be part of the assessment.

• Offer & Onboarding: If successful, an offer will be extended, followed by background checks and onboarding processes.

Portfolio Review Tips:

• Focus on Relevant Experience: Since a formal portfolio isn't a strict requirement, be prepared to concisely discuss specific examples from your past work or personal projects that demonstrate:

  • Precision and Attention to Detail: How you ensure accuracy in your work.
  • Problem-Solving: How you overcome challenges in tasks or customer service.
  • Customer Interaction: Examples of positive customer experiences or how you handled difficult situations.
  • Hands-on Skills: Any experience with tools, equipment, or crafting.

• Quantify Achievements: If possible, mention any sales achievements, efficiency improvements, or positive customer feedback received in previous roles.

• Showcase Enthusiasm: Express genuine interest in art, crafts, and helping customers bring their creative visions to life through framing.

Challenge Preparation:

• Customer Service Scenarios: Practice how you would greet customers, identify their framing needs, suggest options, and handle complaints or special requests.

• Operational Scenarios: Be ready to discuss how you would manage your time between serving customers, completing framing orders, and maintaining the store.

• Safety & Procedure Adherence: Be prepared to answer questions about your understanding of safety protocols and the importance of following company procedures.

📝 Enhancement Note: The interview process will likely be practical and focused on assessing core retail competencies and specific framing aptitude. Candidates should be ready to provide concrete examples rather than a formal portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Specialized tools for cutting mats, assembling frames, and potentially heat presses for mounting or finishing.

• Glass Cutter: Essential tool for cutting glass or acrylic to size for frames.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing rulers for precise measurements.

• POS System: Point-of-Sale system for processing transactions, managing sales, and potentially tracking custom orders.

• Basic Computer Terminals: For accessing company systems, training modules, and potentially online order management.

Analytics & Reporting:

• Sales Reporting: Access to sales data for custom framing and ready-made frames to track performance against goals.

• Inventory Management Systems: Tools to track stock levels for framing materials and ready-made frames, including SISO and Directed Replenishment systems.

CRM & Automation:

• Customer Relationship Management (CRM) Elements: While not a dedicated CRM role, the "Elevated ABC Deliver" methodology implies a focus on building customer relationships, which is a CRM principle. Customer preferences and order history may be tracked through the POS or order system.

• Order Management Systems: Systems for entering, tracking, and managing custom framing orders from placement to completion.

📝 Enhancement Note: The technology stack is a mix of specialized production tools and standard retail operational systems. Proficiency with basic computer functions and a willingness to learn specialized equipment are key.

👥 Team Culture & Values

Operations Values:

• Creativity & Joy: Michaels aims to "fuel the joy of creativity and celebration." This value translates to fostering an environment where both team members and customers feel inspired and supported in their creative endeavors.

• Customer Focus: A strong emphasis on building relationships and providing exceptional service to ensure customer satisfaction and loyalty.

• Integrity & Respect: Operating with honesty, treating everyone with respect, and fostering a positive and inclusive environment.

• Efficiency & Execution: While creative, the company also values efficient operations, adherence to SOPs, and timely completion of tasks, particularly in production and sales.

• Teamwork: Collaborative spirit to support colleagues and achieve store-wide goals.

Collaboration Style:

• Cross-Functional Support: Associates are expected to assist customers across departments and support colleagues with various tasks.

• Process-Oriented: Collaboration often involves following established procedures and communicating effectively to ensure smooth workflow, especially in custom order fulfillment.

• Feedback Exchange: Openness to receiving and providing constructive feedback to improve individual and team performance.

📝 Enhancement Note: The culture is built around creativity, customer service, and operational discipline. Team members are expected to be supportive, reliable, and contribute to a positive and inspiring atmosphere.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production & Customer Service: Effectively managing time between dedicated framing tasks and assisting walk-in customers on the sales floor.

• Meeting High-Quality Standards: Consistently producing custom framing that meets precise specifications and customer expectations.

• Managing Customer Expectations: Effectively communicating timelines, options, and limitations for custom framing projects.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and performing repetitive tasks.

• Learning New Equipment/Processes: Adapting to specialized framing tools and company-specific operational procedures.

Learning & Development Opportunities:

• Framing Skill Mastery: Opportunities to become highly proficient in various framing techniques, materials, and design consultation.

• Sales & Customer Service Enhancement: Developing advanced sales skills and customer engagement strategies through on-the-job experience and potential training.

• Retail Operations Knowledge: Gaining a comprehensive understanding of store operations, inventory management, and visual merchandising.

• Career Advancement: Potential to move into leadership roles within the store or explore opportunities within the broader Michaels organization, including Artistree.

📝 Enhancement Note: This role offers hands-on skill development in a specialized area while providing a solid foundation in retail operations. Challenges are typical for a customer-facing production role, with opportunities for growth and skill enhancement.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales: "Describe a time you helped a customer find the perfect solution for their needs. How did you approach it?" or "How would you handle a customer who is unhappy with a framing quote or timeline?"

• Problem-Solving & Adaptability: "Imagine you're working on a complex framing order, and a customer urgently needs assistance on the sales floor. How do you prioritize?" or "What would you do if you encountered an issue with the framing equipment?"

• Process & Procedure: "How important is it to follow Standard Operating Procedures in a retail environment, and why?" or "Describe your experience with cash handling and accuracy."

Company & Culture Questions:

• Motivation: "Why are you interested in working for Michaels, and specifically in a framing role?"

• Teamwork: "Describe your ideal team environment. How do you contribute to a positive team dynamic?"

• Values Alignment: "How do you embody creativity or help others in their creative pursuits?"

Portfolio Presentation Strategy:

• Articulate Your Experience: Be ready to clearly and concisely describe past experiences related to customer service, sales, and any hands-on work. Use the STAR method (Situation, Task, Action, Result) to structure your answers.

• Highlight Relevant Skills: Emphasize your measuring skills, attention to detail, ability to operate tools, and any experience with art, design, or crafts.

• Showcase Enthusiasm: Convey your passion for creativity and helping customers bring their projects to life through custom framing.

📝 Enhancement Note: Interview preparation should focus on demonstrating customer service excellence, problem-solving skills, adherence to procedures, and genuine interest in the creative aspects of the role.

📌 Application Steps

To apply for this Framer position at Michaels Stores:

• Submit your application through the provided Workday job portal link.

• Tailor your resume to highlight any relevant experience in retail, customer service, sales, or hands-on crafts and production. Emphasize skills like measuring, attention to detail, and comfort with tools.

• Prepare to discuss specific examples of your customer service interactions, problem-solving abilities, and any experience with custom orders or precision work.

• Research Michaels Stores' mission and values to articulate how your own approach aligns with their focus on creativity and customer satisfaction.

• Practice answering common retail interview questions focusing on behavioral and situational scenarios related to customer service, teamwork, and operational tasks.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.