Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Hadley, Massachusetts, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: 2026-08-26

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive sales and customer engagement by providing expert custom framing solutions and exceptional service within a retail environment.

• Execute operational tasks including merchandising, inventory management, and maintaining store standards to ensure a positive shopping experience.

• Operate specialized framing equipment and adhere to safety protocols for efficient and high-quality production.

• Contribute to a positive team environment by collaborating effectively and upholding company values.

📝 Enhancement Note: This role is fundamentally customer-facing and operational within a retail setting. While not a traditional "Revenue Operations" or "Sales Operations" role in the B2B SaaS sense, it involves direct sales, customer relationship management, and operational execution critical to store performance. The focus on "building customer relationships while creating a memorable framing solution" and "deliver sales and production results" highlights the revenue-generating aspect.

📈 Primary Responsibilities

• Build and nurture customer relationships through personalized design consultations, offering tailored custom framing solutions that meet artistic and budgetary needs.

• Drive custom framing sales by effectively communicating product features, benefits, and value propositions to customers.

• Accurately complete custom framing orders, ensuring high-quality craftsmanship and timely delivery according to Standard Operating Procedures (SOPs).

• Maintain visual merchandising standards for the ready-made frame department and other assigned areas, including SISO (Single Item, Single Order) and directed replenishment.

• Provide friendly and efficient customer service, assisting shoppers with locating products, answering inquiries, and offering solutions.

• Support inventory management by participating in truck unloads and stocking processes, adhering to established standards and timelines.

• Operate the cash register and handle cash transactions with accuracy and integrity, following all cash handling procedures.

• Assist with omnichannel processes, such as online order fulfillment or in-store pickup, to provide a seamless customer experience.

• Uphold safety and shrink prevention programs, contributing to a secure and loss-free store environment.

• Maintain a clean, organized, and clutter-free store environment, ensuring all public and back-of-house areas meet company standards.

📝 Enhancement Note: The responsibilities are heavily focused on direct customer interaction, sales, and in-store operational execution. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer engagement and sales, which is a key operational component in retail.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a strong aptitude for learning and following instructions is implied.

Experience:

• Entry-level candidates with basic skills are welcome, with opportunities for growth and development.

• Prior retail experience is preferred, particularly in sales or customer-facing roles.

• Experience selling products and/or services to customers is highly desirable. Required Skills:

• Basic computer skills for operating systems and point-of-sale (POS) equipment.

• Basic measuring skills for accurate framing and product fitting.

• Ability to operate framing equipment and glass cutting tools safely and effectively.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Ability to build rapport and relationships with diverse customer base.

• Proficiency in cash handling and transaction processing.

• Ability to adhere to Standard Operating Procedures (SOPs) and company programs. Preferred Skills:

• Proven sales aptitude and experience in consultative selling.

• Experience with visual merchandising and maintaining store aesthetics.

• Familiarity with inventory management and stocking procedures.

• Ability to interpret and execute design specifications for custom framing.

📝 Enhancement Note: The qualifications emphasize practical skills and customer interaction abilities over formal education, aligning with an entry-level retail position. The "ability to operate framing equipment and glass cutter" points to specific technical proficiencies required for the role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any past projects or experiences demonstrating:
  • Process Adherence: Examples of following instructions or SOPs accurately in previous roles.
  • Quality Output: Instances where attention to detail led to a high-quality final product or service.
  • Customer Satisfaction: Evidence of successfully meeting customer needs or resolving issues.
  • Sales Aptitude: Any quantifiable sales achievements or customer engagement successes.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and ability to learn and follow:
  • Workflow Design: How they approach tasks sequentially to ensure completeness and accuracy.
  • Implementation: Their ability to execute tasks according to established procedures.
  • Measurement: How they ensure the quality and timeliness of their work.

📝 Enhancement Note: For an entry-level retail position like this, a formal "Process & Systems Portfolio" is unlikely. However, interviewers will look for evidence of an understanding of process, attention to detail, and a results-oriented approach, which can be demonstrated through examples in a resume or during the interview.

💵 Compensation & Benefits

Salary Range: $16.25 - $19.10 per hour.

• This range reflects the entry-level nature of the position and the specific responsibilities involved in custom framing and retail operations. Benefits:

• Health & Wellness:

  • Medical, Dental, and Vision coverage
  • Telemedicine services
  • Employee Assistance Program (EAP)

• Financial Security:

  • 401(k) with employer match
  • Flexible Spending Accounts (FSAs)
  • Voluntary insurance options

• Professional Development:

  • Tuition assistance
  • Adoption assistance

• Perks:

  • Employee discounts on Michaels products

  • Access to partner discount programs

  • Commuter benefits Working Hours: Part-time, with potential for varied hours including nights, weekends, and early mornings. While the listed "working_hours" is 40, this is likely a general placeholder, as the "Job Type" is explicitly "Part time." Flexibility is expected to cover store operational needs.

📝 Enhancement Note: The salary range is competitive for part-time retail roles in this sector. The comprehensive benefits package, especially for a part-time position, is a significant draw. The mention of "overtime compensation" indicates that hours beyond standard part-time might be available and compensated accordingly, subject to state and local laws.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in North America, specializing in supplies for arts, crafts, framing, and home décor.

Company Size: Large enterprise (over 1,300 stores), indicating a structured corporate environment with established operational processes.

Founded: 1973, with headquarters in Irving, Texas. This long history suggests a stable company with a deep understanding of its market and customer base.

Team Structure:

• The Framer will be part of a store-level team, likely reporting to a Store Manager or Assistant Manager.

• The team structure emphasizes collaboration for customer service, sales, and operational tasks.

• Cross-functional collaboration will occur with other store associates for stocking, merchandising, and customer assistance. Methodology:

• Data-Driven Decisions: While not explicit for this role, Michaels likely uses sales data and customer feedback to inform merchandising, staffing, and operational strategies.

• Process Optimization: Adherence to SOPs indicates a focus on standardized processes for efficiency and quality, particularly in framing production and customer service.

• Customer-Centric Approach: The emphasis on "building customer relationships" and "delivering sales and production results" highlights a methodology focused on customer satisfaction and revenue generation.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels fosters a culture centered around creativity, customer service, and operational efficiency within its retail stores. The company's size and longevity imply well-defined processes and a structured approach to retail operations, which candidates should be prepared to engage with.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry-level position within retail operations, focusing on direct customer engagement and in-store execution. It's a foundational role for individuals starting in retail or looking to develop customer service and sales skills.

Reporting Structure: The Framer will typically report to a Store Manager or Department Manager, with direct supervision related to daily tasks, sales performance, and adherence to operational procedures.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and indirectly through positive customer experiences that encourage repeat business and store loyalty. Their operational efficiency in production and store maintenance also contributes to the overall success of the retail location.

Growth Opportunities:

• Skill Development: Opportunity to become a skilled custom framer, mastering techniques and product knowledge. Development of advanced sales and customer relationship management skills.

• Retail Advancement: Potential to move into roles like Lead Framer, Sales Associate, Key Holder, or Assistant Manager within Michaels stores, depending on performance and available opportunities.

• Cross-Training: Possibility of cross-training in other store departments to broaden retail operational experience.

📝 Enhancement Note: Growth within Michaels often involves demonstrating proficiency in core retail operations, sales success, and leadership potential. This role provides a solid foundation for those aspiring to advance within the retail sector.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and a dedicated custom framing area.

Office Location(s): Hadley, MA (325 Russell St Unit B). The specific store location is a key factor for commute and local market understanding.

Workspace Context:

• Collaborative Environment: Interaction with customers and fellow store associates is constant. The framing area requires focused work but is integrated within the store's overall operational flow.

• Tools & Technology: Access to framing equipment, glass cutters, heat presses, cash registers, and basic computer systems for order entry and POS transactions.

• Team Interaction: Opportunities for regular interaction with a diverse team, fostering a dynamic work environment.

Work Schedule: Part-time, with flexibility required to cover various shifts, including evenings, weekends, and early mornings, to meet store operational demands.

📝 Enhancement Note: The work environment is active and customer-focused, requiring adaptability and the ability to multitask. The framing shop itself is a specialized workspace within the larger retail context.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review.

• In-Person Interview: Expect a one-on-one interview with a Store Manager or Department Manager. This will assess customer service skills, sales aptitude, problem-solving abilities, and cultural fit.

• Practical Assessment: May include a demonstration of basic measuring skills or a discussion about how you would handle a customer service scenario.

• Onboarding: If selected, a structured onboarding process covering company policies, safety procedures, and initial training.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. Instead, prepare to discuss:
  • Past Achievements: Specific examples of excellent customer service, successful sales, or instances where you demonstrated strong attention to detail in previous roles.
  • Problem-Solving Scenarios: Be ready to describe how you would handle common retail situations, such as dealing with a difficult customer or resolving a product inquiry.
  • Product Enthusiasm: Express your interest in art, crafts, and framing, and how you can translate that enthusiasm into customer engagement.

Challenge Preparation:

• Customer Scenarios: Practice responding to hypothetical customer requests, focusing on active listening, solution-oriented approaches, and upselling opportunities for custom framing.

• Operational Questions: Be prepared to discuss your understanding of retail operations, such as merchandising, inventory, and cash handling, and how you would ensure accuracy and efficiency.

• Teamwork: Discuss your experience working in a team environment and how you contribute to a positive and productive workplace.

📝 Enhancement Note: While this is an entry-level role, interviewers will be looking for candidates who demonstrate a strong customer focus, a willingness to learn, and a proactive attitude towards sales and operational tasks. Highlighting any relevant creative hobbies or past experiences with DIY projects can also be beneficial.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Includes mat cutters, framing saws, staple guns, and potentially specialized machinery for custom cuts and assembly.

• Glass Cutter: Essential for precision cutting of glass or acrylic for frames.

• Heat Press: May be used for specific mounting or finishing techniques.

• Point of Sale (POS) System: For processing transactions, managing customer orders, and accessing product information.

• Basic Computer Systems: For order entry, inventory lookups, and internal communications.

Analytics & Reporting:

• While direct analytics responsibility is minimal, the POS system will generate sales data that informs performance. Associates are expected to contribute to achieving store sales targets. CRM & Automation:

• Customer Relationship Management (CRM): The POS system and customer interaction itself serve as the primary CRM. Building rapport and remembering customer preferences is key.

• Automation: Limited automation; the role relies on manual execution of framing processes and customer service.

📝 Enhancement Note: Proficiency in using specialized framing tools and operating a retail POS system are critical technical skills for this role. Familiarity with basic computer operations is also necessary.

👥 Team Culture & Values

Operations Values:

• Creativity: Encouraging personal and customer creativity in art and crafting.

• Customer Focus: Prioritizing customer needs and ensuring a positive, memorable experience.

• Quality: Commitment to high standards in custom framing production and store presentation.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and provide excellent service.

• Integrity: Upholding company policies, ethical standards, and accurate transaction handling.

Collaboration Style:

• Cross-functional Integration: Working closely with other store associates to ensure smooth operations, from stocking to customer assistance.

• Process Review: Adhering to established procedures for framing and customer service, with opportunities to provide feedback for improvement.

• Knowledge Sharing: Sharing insights on customer preferences, product knowledge, and operational best practices with team members.

📝 Enhancement Note: Michaels emphasizes a supportive and creative environment where teamwork and customer satisfaction are paramount. Associates are expected to embody the company's passion for arts and crafts.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Service: Effectively managing custom framing orders while simultaneously assisting walk-in customers and maintaining store presentation.

• Handling Diverse Customer Needs: Catering to a wide range of artistic tastes, budgets, and framing requirements.

• Physical Demands: The role involves standing for long periods, lifting, and repetitive motions.

• Learning Curve: Mastering framing techniques, equipment operation, and product knowledge can require dedicated learning.

Learning & Development Opportunities:

• Framing Expertise: Extensive training on custom framing techniques, materials, and design principles.

• Sales & Customer Service: Developing advanced skills in consultative selling and customer relationship management.

• Retail Operations: Gaining experience in merchandising, inventory control, and POS systems.

• Career Advancement: Opportunities to progress within the retail store hierarchy or explore other roles within Michaels.

📝 Enhancement Note: This role offers significant opportunities for hands-on skill development in a specialized area (custom framing) and broad exposure to retail operations. The challenges are typical of a fast-paced retail environment but are coupled with clear pathways for growth.

💡 Interview Preparation

Strategy Questions:

• "How would you approach a customer who is unsure about the best framing option for their artwork?" (Focus on active listening, offering solutions, and demonstrating product knowledge.)

• "Describe a time you had to handle a difficult customer. What was the situation and how did you resolve it?" (Highlight problem-solving, empathy, and de-escalation skills.)

• "What interests you about custom framing and working at Michaels?" (Express passion for creativity, art, and customer service.) Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?" (Show research and alignment with company values.)

• "How do you contribute to a positive team environment?" (Discuss collaboration, support, and a proactive attitude.)

• "How do you ensure accuracy and quality in your work, especially when dealing with multiple tasks?" (Emphasize attention to detail and process adherence.) Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, prepare to:

  • Use STAR Method: For behavioral questions, structure your answers using Situation, Task, Action, and Result.
  • Highlight Relevant Experience: Draw upon any retail, sales, customer service, or even DIY/crafting experiences that demonstrate relevant skills.
  • Show Enthusiasm: Convey genuine interest in art, design, and helping customers bring their creative visions to life.
  • Discuss Learning Aptitude: Emphasize your ability to learn new skills quickly, particularly regarding framing equipment and techniques.

📝 Enhancement Note: Interviews will likely focus on assessing your customer interaction skills, sales potential, and ability to learn and follow operational procedures. Prepare specific examples that showcase your problem-solving abilities and commitment to quality.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, attention to detail, and any experience with tools or hands-on work. Use keywords like "customer engagement," "sales support," "merchandising," and "operational efficiency."

• Portfolio Preparation (Verbal): Be ready to discuss specific examples from past roles or personal projects that demonstrate your ability to follow instructions, achieve quality results, and engage with customers effectively.

• Company Research: Familiarize yourself with Michaels' product offerings, brand values, and commitment to creativity. Understand their position in the arts and crafts market.

• Interview Practice: Practice answering common retail interview questions, focusing on behavioral examples and demonstrating your enthusiasm for the role and the company.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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