Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Sewell, New Jersey, United States

Job Type: Part-Time

Category: Retail Operations / Custom Framing Specialist

Date Posted: May 26, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering an exceptional customer framing experience, translating customer vision into tangible custom framing solutions.

• It involves direct sales and production responsibilities within the custom framing department, driving revenue through expert consultation and quality craftsmanship.

• The position requires maintaining visual merchandising standards for the ready-made frame department and supporting overall store operations, including inventory management and customer assistance.

• Candidates will operate specialized framing equipment, manage customer transactions, and contribute to a safe and efficient retail environment.

📝 Enhancement Note: While the title "Framer" might suggest a purely production role, the description emphasizes customer interaction, sales, and relationship building ("Elevated ABC Deliver"). This indicates a hybrid role blending sales consultation, design expertise, and production execution, typical of specialized retail positions focused on high-value services. The "PART_TIME" employment type suggests flexibility in scheduling, catering to individuals seeking supplemental income or flexible work arrangements.

📈 Primary Responsibilities

• Customer Consultation & Design:

  • Engage customers to understand their framing needs and artistic vision, providing expert design recommendations.
  • Utilize the "Elevated ABC Deliver" methodology to build strong customer relationships and drive custom framing sales.
  • Proactively offer solutions and upsell opportunities to enhance customer satisfaction and order value.

• Custom Framing Production:

  • Accurately measure, cut, and assemble custom framing orders according to customer specifications and quality standards.
  • Operate framing equipment, including mat cutters and potentially heat presses, safely and efficiently.
  • Ensure all framing orders are completed on time and to the highest quality, meeting or exceeding customer expectations.

• Sales & Transaction Management:

  • Operate the cash register and handle all financial transactions accurately, adhering to cash handling policies.
  • Assist with Omni-channel processes, such as fulfilling online orders or processing returns.
  • Drive sales performance for the custom framing department through effective selling techniques and product knowledge.

• Store Operations & Merchandising:

  • Maintain the visual presentation and stock levels of the ready-made frame department and other assigned areas.

  • Participate actively in truck un-load and stocking processes, ensuring adherence to Standard Operating Procedures (SOPs).

  • Support inventory management initiatives, including SISO (Sales In, Stock Out) and Directed Replenishment.

  • Ensure a safe, clean, and clutter-free store environment for both customers and team members.

📝 Enhancement Note: The responsibilities highlight a dual focus: customer-facing sales and design, and hands-on production. This is critical for candidates to understand, as it requires a blend of interpersonal skills and technical proficiency. The mention of "Elevated ABC Deliver" suggests a specific sales training program, which candidates should research if unfamiliar.

🎓 Skills & Qualifications

Education:

Experience:

• Experience in a customer-facing retail role is preferred, demonstrating an ability to interact with diverse customer needs.

• Prior experience in sales, particularly selling products or services, is highly valued for driving custom framing revenue.

Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, basic data entry, and potentially internal communication platforms.

• Measuring Skills: Precision in taking measurements is critical for accurate framing order fulfillment.

• Equipment Operation: Aptitude to learn and safely operate framing equipment, including specialized tools like glass cutters and mat cutters.

• Customer Service Excellence: Proven ability to provide friendly, helpful, and solutions-oriented service to customers.

• Sales Acumen: Ability to engage customers, understand their needs, and recommend appropriate solutions and products.

• Cash Handling: Proficiency in operating a cash register and managing financial transactions accurately.

Preferred Skills:

• Retail Experience: Previous work in a retail environment, understanding store operations, merchandising, and customer flow.

• Sales Experience: Proven track record in sales, with the ability to meet or exceed sales targets.

• Art/Design Knowledge: Familiarity with art, framing techniques, matting options, and aesthetic principles.

• Inventory Management: Understanding of stock control, replenishment, and visual merchandising principles.

• Problem-Solving: Ability to address customer issues or production challenges effectively.

📝 Enhancement Note: The "Minimum Type of experience" clearly states basic computer and measuring skills, along with equipment operation. This positions the role as accessible to individuals with foundational skills who are eager to learn specialized trade skills. The preferred skills lean towards retail and sales experience, indicating a desire for candidates who can immediately contribute to revenue generation.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight relevant experiences in their resume or during interviews that demonstrate:
  • Customer Interaction & Problem Solving: Examples of how you've helped customers find solutions or met their needs.
  • Attention to Detail: Instances where accuracy and precision were crucial to task completion.
  • Process Adherence: Your ability to follow Standard Operating Procedures (SOPs) and company guidelines.
  • Sales Aptitude: Any experience or examples of successfully selling products or services.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and adherence to Standard Operating Procedures (SOPs) and company programs.

• Familiarity with or ability to quickly learn processes related to:

  • Customer order taking and fulfillment.

  • Cash handling and transaction processing.

  • Inventory management and merchandising tasks.

  • Store safety and security protocols.

📝 Enhancement Note: For an entry-level retail position like this, a formal "portfolio" in the traditional sense (like a design portfolio) is unlikely. The emphasis will be on demonstrating transferable skills and a willingness to learn. The "Process & Systems" section is interpreted to mean understanding and following established company processes and SOPs, rather than creating new ones.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Health Insurance: Comprehensive coverage including Medical, Dental, and Vision plans are available.

• Paid Time Off (PTO): Accrued time off for vacation, personal needs, or sick days.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products and services, highly valuable for craft and art enthusiasts.

• Other Potential Benefits: May include 401(k) plans, life insurance, and other wellness programs, typical for a company of Michaels' size.

Working Hours:

• This is a Part-Time position. Actual hours will vary based on business needs, but typically involves a mix of weekdays, evenings, and weekends.

• Standard retail operating hours apply, with potential for early mornings during truck unloads or evenings for closing.

📝 Enhancement Note: The salary range provided is specific and above the typical minimum wage in many US states, reflecting the specialized nature of the framing role and the company's commitment to competitive compensation. The benefits listed are typical for part-time retail employees, with PTO and tuition assistance being particularly attractive for those seeking flexible work with developmental opportunities.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail, Home Decor, Custom Framing. Michaels operates in a highly competitive retail landscape, focusing on providing a wide array of crafting supplies, home decor, and specialized services like custom framing.

Company Size: Large (Over 10,000 employees globally). Michaels is a significant player in the North American retail market, operating over 1,300 stores. This size offers stability, structured training programs, and potential for advancement.

Founded: 1973. With a long history, Michaels has established brand recognition and a deep understanding of its customer base.

Team Structure:

• Store Level: The Framer will be part of a store team including a Store Manager, Assistant Store Managers, Team Leads, and fellow Team Members (Sales Associates, Framers, etc.).

• Reporting: This role typically reports to a Custom Framing Manager or a designated Team Lead/Department Manager, who in turn reports to Store Management.

• Cross-functional Collaboration: Works closely with other store associates to ensure seamless customer experience, manage inventory, and support overall store operations. Collaboration is also key with the broader retail operations and merchandising teams at a corporate level.

Methodology:

• Customer-Centricity: A core operational methodology is prioritizing the customer experience, from initial interaction to post-purchase support.

• Process Adherence: Strong emphasis on following SOPs for sales, production, safety, and inventory management to ensure consistency and efficiency across all stores.

• Data-Informed Merchandising: While not directly responsible for strategy, the role supports merchandising plans based on sales data and customer demand for ready-made frames.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company's long history and large scale suggest a well-defined operational framework. For a Framer role, this means established training protocols, clear SOPs, and a structured approach to customer service and production. The emphasis on "fueling the joy of creativity" indicates a company culture that values passion for arts and crafts.

📈 Career & Growth Analysis

Operations Career Level: This role is typically considered an entry-level or junior specialist position within the retail operations framework. It’s a hands-on role focused on executing specific departmental tasks (framing) and contributing to general store operations.

Reporting Structure: The Framer reports to a Custom Framing Manager or Store Management. This provides direct oversight and guidance, facilitating learning and performance feedback.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and contributes to customer satisfaction by providing high-quality products and services. Efficient operation of the framing department also impacts store profitability by minimizing waste and maximizing throughput.

Growth Opportunities:

• Within Framing: Advancement to a Custom Framing Manager or Lead Framer position, involving more responsibility for team supervision, inventory control, and sales strategy for the department.

• Broader Retail Management: Potential to move into Assistant Store Manager or Store Manager roles by demonstrating leadership, sales performance, and a comprehensive understanding of store operations.

• Specialized Roles: Opportunities to gain experience in other departments (e.g., visual merchandising, inventory specialist) or potentially roles within corporate operations, merchandising, or training departments, given sufficient experience and demonstrated aptitude.

• Skill Development: Continuous learning through on-the-job training, company workshops, and potential for tuition assistance to pursue related fields.

📝 Enhancement Note: For an entry-level position, the growth path is clear within the retail environment. Highlighting the progression from "Framer" to "Custom Framing Manager" and then to broader store management roles is crucial. The emphasis on transferable skills like customer service, sales, and operational execution makes this role a solid foundation for a retail career.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is dynamic, customer-facing, and involves constant interaction with the public.

Office Location(s): The specific store location is Sewell, New Jersey. The company operates across the US and Canada, indicating potential for relocation opportunities for high-performing individuals in the long term.

Workspace Context:

• Customer Interaction: The primary workspace includes the retail floor for customer engagement and the custom framing department for production. This requires comfort in both environments.

• Tools & Technology: Access to specialized framing equipment, glass cutters, heat presses, POS systems, and potentially inventory management software