Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Glen Burnie, Maryland, United States

Job Type: PART_TIME

Category: Retail Operations / Customer Service

Date Posted: May 03, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Customer Engagement & Sales: Actively engage with customers to understand their framing needs, build relationships, and provide tailored custom framing solutions, driving sales performance.

• Production & Quality: Execute custom framing orders with a high degree of quality, accuracy, and timeliness, adhering to Standard Operating Procedures (SOPs) and company programs.

• Store Operations & Merchandising: Maintain the ready-made frame department and other assigned areas, ensuring product availability, visual appeal, and a clutter-free shopping environment.

• Operational Compliance & Efficiency: Adhere to all company policies, safety protocols, and operational standards, including cash handling, inventory management, and truck un-load processes.

📈 Primary Responsibilities

• Build strong customer relationships by actively listening to their needs and providing expert advice on custom framing solutions, utilizing the "Elevated ABC Deliver" methodology.

• Drive sales and achieve production targets by effectively presenting framing options, materials, and services to customers.

• Complete custom framing orders with precision and attention to detail, ensuring high-quality craftsmanship and on-time delivery.

• Maintain the visual presentation and stock levels of the ready-made frame department, as well as other assigned areas, including SISO (Ship-from-Store) and Directed Replenishment.

• Deliver exceptional customer service by acknowledging customers, assisting them in locating products, and offering solutions to enhance their shopping experience.

• Operate the cash register, process transactions accurately, and adhere to all cash handling standards and procedures.

• Participate in the truck un-load and stocking processes, ensuring adherence to truck standards and completion within budget.

• Support company shrink and safety programs by following established procedures and reporting any potential risks.

• Maintain a safe, clean, and clutter-free store environment for both customers and team members.

• Collaborate effectively with team members to ensure smooth store operations and a positive work atmosphere.

• Assist with Omni-channel processes as needed, contributing to the seamless integration of online and in-store experiences.

📝 Enhancement Note: While the job title is "Framer," the responsibilities extend beyond just production to encompass significant customer interaction, sales, and general retail operations. This indicates a hybrid role focused on both skilled craft and customer-facing duties within a retail environment, requiring a blend of artistic sensibility and operational efficiency.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions. Specific educational requirements for this role are not explicitly stated but a strong aptitude for learning is implied.

Experience: Minimum of 0-2 years of experience.

Required Skills:

• Basic computer skills for operating point-of-sale systems and potentially order management software.

• Basic measuring skills for accurate framing dimensions and material calculations.

• Ability to operate framing equipment and glass cutters safely and effectively.

• Strong customer service orientation with a friendly and helpful demeanor.

• Ability to acknowledge customers, assist with product location, and provide solutions.

Preferred Skills:

• Previous retail experience, demonstrating familiarity with store operations and customer interaction.

• Experience selling products and/or services to customers, indicating a proactive sales approach.

• Familiarity with custom framing processes or artistic design principles.

• Experience with cash handling and operating a cash register.

📝 Enhancement Note: The "Minimum Type of experience the job requires" section clearly outlines the baseline technical skills needed for framing operations. The "Preferred Type of experience" highlights a desire for candidates who can contribute more immediately to sales and customer engagement, suggesting that candidates with prior sales or retail experience will have a distinct advantage.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this entry-level role, candidates are encouraged to highlight any personal projects or demonstrated skills in previous roles that showcase attention to detail, craftsmanship, and problem-solving.

• Evidence of understanding and application of Standard Operating Procedures (SOPs) in previous work environments.

Process Documentation:

• Candidates should be prepared to discuss their understanding of following established processes and procedures, particularly regarding customer service interactions, order fulfillment, and safety protocols.

• Ability to describe how they would learn and adapt to new operational processes and equipment.

📝 Enhancement Note: For an entry-level position like a Framer, a formal portfolio is unlikely to be a strict requirement. However, the emphasis on SOPs and the ability to follow processes suggests that candidates should be able to articulate their understanding of structured workflows and operational discipline when discussing their experience.

💵 Compensation & Benefits

Salary Range: $15.25 - $17.90 per hour. This range is based on the provided salary information and is typical for part-time retail positions in the Glen Burnie, Maryland area, considering the entry-level experience requirement.

Benefits:

• Health insurance (medical, dental, and vision)

• Paid time off (PTO)

• Tuition assistance

• Generous employee discounts on Michaels products

• Other benefits as detailed on mikbenefits.com

Working Hours: This is a PART_TIME position. While the exact number of hours per week is not specified, it is implied that the role may require flexibility, including nights, weekends, and early mornings, as stated in the work environment section. The AI-estimated 40 hours is likely an average for full-time roles and should be adjusted for part-time expectations.

📝 Enhancement Note: The provided salary range reflects current market rates for part-time retail associates with some specialized duties in the specified region. The benefits package is comprehensive for a part-time role, indicating Michaels' commitment to employee well-being. The "working hours" should be interpreted as flexible and potentially variable for a part-time position.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading destination for creating and celebrating, operating over 1,300 stores across North America. This industry requires a focus on customer inspiration, product knowledge, and a passion for creative pursuits.

Company Size: Over 1,300 stores in 49 states and Canada, plus online presence and manufacturing (Artistree). This indicates a large, established retail organization with a significant operational footprint.

Founded: 1973, headquartered in Irving, Texas. This long history suggests a stable company with established operational procedures and a strong brand presence.

Team Structure:

• The Framer will be part of a store-level team, working alongside other sales associates, potentially a dedicated framing specialist or department manager, and under the direction of store leadership.

• Cross-functional collaboration is key, with the Framer interacting with customers, other sales associates for general store support, and potentially stock/receiving teams for inventory replenishment.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing solutions ("Elevated ABC Deliver").

• Process Adherence: Strong focus on following Standard Operating Procedures (SOPs) for consistency, compliance, and quality.

• Operational Efficiency: Involvement in stocking, inventory management, and efficient task completion.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates within a highly competitive retail landscape where customer experience, product assortment, and operational efficiency are paramount. The company culture likely emphasizes creativity, customer service, and teamwork, with a structured approach to store operations and sales processes.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level (0-2 years) position within the retail operations and customer service domain. It serves as a foundational role for individuals interested in retail careers, particularly those with an interest in creative services or hands-on production.

Reporting Structure: The Framer will report to store management, likely a Store Manager, Assistant Store Manager, or a dedicated Department Lead responsible for the framing services. This structure allows for direct supervision and guidance in operational tasks and customer interactions.

Operations Impact: The Framer's impact is directly tied to customer satisfaction, sales generation within the framing department, and maintaining the visual standards of the store. High-quality framing and excellent customer service contribute to repeat business and positive brand perception. Efficient production and adherence to operations procedures also minimize waste and maximize profitability for the store.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, advanced design consultations, and potentially cross-training in other store departments (e.g., visual merchandising, customer service).

• Advancement within Retail: Potential to move into roles such as Lead Framer, Sales Associate, Visual Merchandiser, or Assistant Store Manager within Michaels, given demonstrated performance and initiative.

• Specialization: Develop expertise in custom framing, becoming a go-to resource for complex projects and creative solutions within the store.

📝 Enhancement Note: For an entry-level role, growth opportunities are primarily focused on skill acquisition and internal advancement within the retail structure. Michaels' large footprint offers numerous potential pathways for career progression for dedicated employees who demonstrate strong performance and a commitment to learning.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is customer-facing and dynamic, requiring adaptability and a positive attitude.

Office Location(s): The specific store is located at 16 Mountain Rd, Glen Burnie, Maryland. This is a typical retail store environment with customer-facing areas and stock rooms.

Workspace Context:

• Customer Interaction: The primary workspace involves direct interaction with customers in the retail sales floor and the dedicated framing area.

• Tools & Technology: Access to framing equipment (e.g., glass cutter, heat press), cash register systems, and potentially basic computer systems for order entry or inventory look-up.

• Team Dynamics: The workspace facilitates collaboration with other store team members, requiring effective communication and teamwork to manage store operations and customer needs.

Work Schedule: This is a PART_TIME position. The work environment includes working nights, weekends, and early mornings, reflecting the operational hours of a retail store. The frame shop specifically contains potentially hazardous equipment like a glass cutter and heat press, requiring careful adherence to safety protocols.

📝 Enhancement Note: The work environment is characteristic of a busy retail store, demanding physical stamina and the ability to remain standing for extended periods. The frame shop area requires specialized attention to safety due to the tools and materials used.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an application review and potentially a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: Expect an interview at the store location to assess customer service skills, understanding of the Framer role, and cultural fit. This may include a brief practical demonstration or discussion about handling customer inquiries.

• Skills Assessment (Potential): While not explicitly stated, candidates may be asked to demonstrate basic measuring skills or discuss their approach to operating framing equipment.

• Final Decision: Based on the interview, assessment, and alignment with company values.

Portfolio Review Tips:

• For this role, formal portfolio submission is unlikely. Instead, prepare to discuss relevant past experiences verbally.

• Verbal Portfolio: Be ready to provide specific examples of how you've used customer service skills, handled sales interactions, or demonstrated attention to detail in previous roles (even non-retail ones).

• Process Understanding: Articulate your understanding of following instructions, SOPs, and safety procedures.

• Problem-Solving: Be prepared to describe a situation where you had to solve a customer issue or a challenge related to a task.

Challenge Preparation:

• Customer Scenario: You might be asked how you would handle a specific customer request or complaint related to framing.

• Operational Question: Questions about how you would maintain a clean workspace or assist with stocking might be posed.

• Teamwork: Be ready to discuss how you work as part of a team.

📝 Enhancement Note: The interview process for this entry-level retail role will likely focus on assessing soft skills such as customer service, communication, and a willingness to learn, alongside basic technical aptitudes for the framing duties.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Includes specialized tools such as a glass cutter, framing machinery (e.g., mat cutters, jointers, presses), and potentially a heat press for specific applications.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing jigs for precise measurements.

• Cash Register/POS System: For processing customer transactions, handling payments, and potentially managing orders.

Analytics & Reporting:

CRM & Automation:

• Basic understanding of customer databases or order management systems may be utilized for custom framing orders, though advanced CRM skills are not expected.

📝 Enhancement Note: The technology stack for this role is primarily centered around the specialized tools of the framing trade and standard retail point-of-sale systems. Proficiency here is about safe and effective operation of physical tools and basic transaction processing.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A strong emphasis on building relationships and providing solutions that meet customer needs and exceed expectations.

• Creativity & Passion: Encouraging a passion for arts, crafts, and creative expression, both for customers and team members.

• Teamwork & Respect: Fostering a positive and respectful work environment where team members support each other.

• Integrity & Compliance: Adhering to company policies, safety standards, and ethical business practices.

• Efficiency & Quality: Commitment to completing tasks accurately, on time, and to a high standard of quality.

Collaboration Style:

• Cross-Functional Support: Team members are expected to support each other across various store functions, from sales floor assistance to operational tasks.

• Open Communication: Encouraging clear and respectful communication to ensure smooth operations and effective problem-solving.

• Learning Culture: A willingness to share knowledge and learn from colleagues to improve individual and team performance.

📝 Enhancement Note: Michaels emphasizes a culture that blends a passion for creativity with operational discipline. Team members are expected to be customer-centric, collaborative, and committed to upholding company standards while contributing to a positive and inspiring retail environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Customer Service: Effectively managing time to complete framing orders while also providing attentive customer service on the sales floor.

• Learning Specialized Skills: Mastering the operation of framing equipment and understanding various framing materials and techniques.

• Handling Diverse Customer Needs: Addressing a wide range of customer requests, from simple framing jobs to complex custom design consultations.

• Physical Demands: The role requires standing for long periods, lifting, and performing repetitive tasks.

Learning & Development Opportunities:

• Framing Expertise: Develop deep knowledge of framing materials, design principles, and advanced production techniques.

• Customer Relationship Management: Enhance skills in consultative selling and building long-term customer loyalty.

• Retail Operations: Gain experience in various aspects of retail management, from inventory control to visual merchandising.

• Cross-Training: Opportunities to learn skills in other store departments, broadening overall retail competency.

📝 Enhancement Note: The challenges presented are typical for a hands-on, customer-facing retail role. The growth opportunities highlight a clear path for skill development within the framing specialization and broader retail career progression at Michaels.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer." or "How would you handle a customer who is unhappy with their custom framing order?"

• Operational Efficiency: "How would you prioritize tasks if you had a framing order due and several customers waiting for assistance?" or "What steps would you take to ensure the framing area remains safe and organized?"

• Sales Approach: "How would you approach a customer to offer custom framing services?" or "What would you do if a customer was unsure about their framing choices?"

Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?"

• "Why are you interested in working for Michaels, and specifically in this Framer role?"

• "How do you embody a customer-centric approach in your work?"

Portfolio Presentation Strategy:

• Verbal Examples: Prepare specific anecdotes from previous work or personal experiences that demonstrate your customer service, problem-solving, attention to detail, and ability to follow instructions.

• Highlighting Skills: Be ready to talk about your experience with basic computer skills, measuring, and any exposure to tools or equipment.

• Enthusiasm: Convey your interest in the creative aspect of framing and your willingness to learn and develop new skills.

• Company Alignment: Show that you understand and align with Michaels' values of creativity, customer service, and teamwork.

📝 Enhancement Note: Interview preparation should focus on showcasing strong customer service skills, a proactive attitude, attention to detail, and a genuine interest in the creative and operational aspects of the framing role.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, or hands-on experience. Emphasize your ability to follow procedures, attention to detail, and basic technical skills (measuring, computer use).

• Prepare for Interview: Review common retail interview questions, focusing on customer interaction, problem-solving, and teamwork. Be ready to discuss your interest in custom framing.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and the importance of the framing department to their overall business. Understand their commitment to creativity and customer experience.

• Highlight Relevant Skills: Be prepared to verbally discuss your proficiency with basic computer skills, measuring, and any experience operating tools or equipment, even if from a non-professional context.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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