Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Visalia, California, United States (4248 S Mooney Blvd)

Job Type: Part-time

Category: Retail Operations / Custom Framing Specialist

Date Posted: September 07, 2026

Experience Level: Entry-Level to 2 Years

🚀 Role Summary

• Custom Framing Expertise: Drive sales and production by providing expert custom framing solutions and consultative selling to customers.

• Customer Relationship Management: Build strong customer rapport through personalized service and by understanding their creative needs.

• Store Operations Support: Contribute to overall store success by assisting with merchandising, inventory management, and maintaining a safe, clean, and well-stocked environment.

• Omni-channel Fulfillment: Support the seamless integration of online and in-store customer experiences through various omni-channel processes.

📝 Enhancement Note: While the job title is "Framer," the responsibilities extend beyond just fabrication. The role emphasizes consultative selling, customer relationship building, and general store operations, indicating a blend of sales, service, and operational duties within a retail environment focused on custom framing. This is not a pure operations role in the sense of revenue or sales operations, but rather a customer-facing retail role with operational components.

📈 Primary Responsibilities

• Consultative Sales & Design:

  • Engage customers proactively using Elevated ABC Deliver methodology to build relationships and identify their custom framing needs.
  • Provide expert design advice and product recommendations to create compelling framing solutions.
  • Drive custom framing sales and production targets through effective selling techniques.

• Order Fulfillment & Quality Control:

  • Accurately and efficiently complete custom framing orders, ensuring high-quality craftsmanship.
  • Adhere to production schedules to meet on-time delivery commitments.
  • Operate framing equipment, including saws, mat cutters, and assembly tools, with precision and safety.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, ensuring it is well-organized, visually appealing, and fully stocked.
  • Support directed replenishment and SISO (Shop In-Store, Ship Out) processes for frame products.
  • Assist with truck un-loads and stocking procedures, adhering to established standards and timelines.

• Customer Service Excellence:

  • Deliver friendly and engaging customer service, assisting shoppers in locating products and offering solutions.
  • Maintain a safe, clean, and clutter-free store environment for an optimal customer shopping experience.
  • Operate the cash register and execute cash handling procedures with accuracy and adherence to standards.

• Process Adherence & Compliance:

  • Strictly follow Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational consistency.

  • Actively participate in and support shrink reduction and safety initiatives.

  • Acknowledge and assist all customers, providing solutions and enhancing their shopping experience.

  • Support omni-channel processes, such as buy online, pick up in-store (BOPIS) and ship-from-store.

📝 Enhancement Note: The "Elevated ABC Deliver" methodology is a key sales and customer engagement process for Michaels. Candidates should be prepared to discuss how they would apply consultative selling principles and build rapport with customers to drive custom framing sales. The responsibilities highlight a need for both technical framing skills and strong interpersonal and sales abilities.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent required. Experience:

• 0-2 years of experience in a retail or customer-facing role is ideal.

• Demonstrated experience in sales or selling products/services is a strong plus. Required Skills:

• Basic Measuring Skills: Ability to accurately measure and record dimensions for framing projects.

• Framing Equipment Operation: Proficiency or aptitude to learn how to operate framing equipment, including mat cutters and assembly tools.

• Glass Cutting: Competency in safely and accurately cutting glass for framed items.

• Customer Service: Proven ability to provide friendly, engaging, and solutions-oriented customer service.

• Sales Acumen: Ability to identify customer needs, recommend solutions, and drive sales.

• Basic Computer Skills: Familiarity with point-of-sale (POS) systems and basic computer operations.

• SOP Adherence: Commitment to following established procedures and company programs.

Preferred Skills:

• Retail Sales Experience: Prior experience in a retail sales environment, particularly in custom design or specialty product sales.

• Custom Framing Experience: Direct experience in custom framing, including design, production, and sales.

• Merchandising Skills: Ability to maintain visually appealing and well-stocked retail displays.

• Cash Handling Proficiency: Experience with cash register operations and accurate cash management.

• Inventory Management Basics: Understanding of stock replenishment and inventory control principles.

📝 Enhancement Note: The "basic computer skills" are likely related to POS systems and potentially order entry software. The "basic measuring skills" are critical for custom framing and imply a need for attention to detail. While formal education isn't heavily emphasized, practical skills in operating specific equipment and engaging customers are paramount.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Sales & Service Examples: Showcase instances where you successfully built customer relationships, identified needs, and provided solutions that led to sales, particularly in a consultative or custom product setting.

• Problem-Solving Scenarios: Be prepared to discuss how you've handled challenging customer requests or operational issues, demonstrating your ability to find effective solutions.

• Process Adherence: While not a formal portfolio piece, be ready to articulate your understanding and commitment to following Standard Operating Procedures (SOPs) and company guidelines.

Process Documentation:

• Workflow Understanding: Demonstrate an understanding of the custom framing workflow, from customer consultation and design to production, quality checks, and order fulfillment.

• Customer Interaction Flows: Be ready to describe how you would guide a customer through the custom framing process, from initial inquiry to order completion.

• Operational Efficiency: While not explicitly required for a portfolio, understanding how to contribute to efficient store operations (e.g., stocking, merchandising) is valuable.

📝 Enhancement Note: A formal portfolio is not explicitly requested, but candidates should be prepared to discuss their experience and skills through behavioral interview questions that probe their understanding of sales processes, customer service interactions, and operational procedures. Highlighting specific examples of successful customer engagements and problem-solving will be key.

💵 Compensation & Benefits

Salary Range: $17.00 - $20.00 per hour This range reflects the provided total base pay information. Actual compensation may vary based on factors such as experience, skills, and location, within the specified range.

Benefits:

• Retirement Savings: 401(k) with employer match.

• Well-being Support: Employee Assistance Program (EAP) for confidential support.

• Health Coverage: Medical, Dental, and Vision insurance options.

• Convenient Healthcare: Telemedicine services for accessible medical consultations.

• Financial Flexibility: Flexible Spending Accounts (FSAs) for healthcare and dependent care.

• Commuting Assistance: Commuter benefits to help with transportation costs.

• Educational Support: Tuition assistance and adoption assistance programs.

• Additional Protection: Various voluntary insurance options available.

• Perks: Employee discounts on Michaels products and access to partner discount programs.

Working Hours:

• This is a part-time position.

• Work hours include nights, weekends, and early mornings.

• The role requires the ability to remain standing for long periods and move throughout the store.

📝 Enhancement Note: The salary range is competitive for entry-level to experienced retail positions in California, reflecting the specific skills required for custom framing. The comprehensive benefits package is a significant draw for part-time roles, offering substantial support beyond base pay.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading North American retailer dedicated to inspiring and fueling the joy of creativity and celebration.

Company Size: Over 1,300 stores across North America, indicating a large and established retail footprint. This size suggests structured operational processes and opportunities for learning within a well-defined framework.

Founded: 1973. With a long history, Michaels has established brand recognition and a deep understanding of its customer base and market.

Team Structure:

• Store-Level Team: The Framer will be part of a store team that typically includes a Store Manager, Assistant Store Manager(s), Sales Associates, and potentially specialized roles like a dedicated Framer or Custom Decorator.

• Reporting Structure: The Framer will likely report directly to a Store Manager or an Assistant Store Manager responsible for operations and sales within the store.

• Cross-functional Collaboration: Collaboration will be essential with other store associates for customer service, inventory management, stocking, and omni-channel fulfillment. There's also collaboration with the corporate/distribution center for inventory and operational standards.

Methodology:

• Customer-Centric Approach: Michaels emphasizes a customer-first approach, focusing on building relationships and providing solutions, as highlighted by the "Elevated ABC Deliver" methodology.

• Process Standardization: Adherence to Standard Operating Procedures (SOPs) is critical to ensure consistent customer experience, operational efficiency, and compliance across all locations.

• Data-Informed Operations: While not a data analyst role, understanding sales metrics, inventory levels, and customer feedback is important for contributing to store performance.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture at Michaels is centered around creativity, customer engagement, and operational excellence within a retail setting. The "Elevated ABC Deliver" is a specific sales and customer service training framework that candidates should research. The large store footprint implies a need for strong process adherence and teamwork.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level to early-career position within the retail operations and sales spectrum. It serves as a foundational role for individuals interested in customer-facing sales, custom product creation, and retail store management.

Reporting Structure: Typically reports to a Store Manager or Assistant Store Manager, indicating direct supervision and integration into the store's operational hierarchy.

Operations Impact: The Framer's impact is directly tied to driving custom framing sales, enhancing customer satisfaction, and contributing to the overall efficiency and presentation of the store. Successful performance can lead to increased revenue through high-margin custom framing services and improved customer loyalty.

Growth Opportunities:

• Skill Specialization: Develop advanced custom framing techniques, design consultation skills, and expertise in various framing materials and preservation methods.

• Sales Leadership: Progress into roles with greater sales responsibility, potentially becoming a lead custom framer or sales specialist, mentoring junior associates.

• Store Management Path: Gain comprehensive retail operational experience, including inventory, merchandising, customer service, and team leadership, paving the way for Assistant Store Manager or Store Manager positions.

• Cross-Departmental Experience: Learn about other areas of retail operations within Michaels, such as visual merchandising, inventory control, and omni-channel fulfillment.

📝 Enhancement Note: While this is a specialized role, Michaels offers clear pathways for career advancement within its retail structure. The emphasis on sales and customer service provides transferable skills applicable to many retail management and leadership roles.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the retail floor and a dedicated custom framing shop within the store.

Office Location(s): Visalia, California (4248 S Mooney Blvd). This is a specific retail store location.

Workspace Context:

• Customer Interaction: A significant portion of the role involves direct interaction with customers on the retail floor and within the framing consultation area.

• Tools & Technology: Access to framing equipment (saws, mat cutters, heat press, glass cutters), POS systems, and potentially basic computer systems for order entry and management.

• Team Collaboration: The environment fosters teamwork, requiring close collaboration with other store associates for customer assistance, task completion, and operational support.

• Dynamic Pace: The work environment can be fast-paced, especially during peak retail seasons, requiring adaptability and efficiency.

Work Schedule:

• Part-time employment.

• Requires flexibility to work nights, weekends, and early mornings, aligning with retail operating hours.

• Involves extended periods of standing and movement throughout the store.

📝 Enhancement Note: The work environment is typical of a busy retail store, with a focus on customer engagement and operational tasks. The framing shop itself requires specialized equipment and a controlled workspace to ensure safety and quality.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review and potentially a brief phone screen to assess basic qualifications and interest.

• In-Store Interview: Likely to involve a conversation with the Store Manager or Assistant Store Manager. This may include:

  • Behavioral Questions: Focusing on customer service scenarios, problem-solving, teamwork, and sales approach.
  • Situational Questions: Presenting hypothetical customer scenarios to gauge your response and problem-solving skills.
  • Skills Assessment: Discussion of your experience with measuring, operating equipment, and any prior framing knowledge.

• Practical Demonstration (Potential): You might be asked to demonstrate basic measuring skills or discuss how you would approach a framing consultation.

• Onboarding: If selected, a structured onboarding and training program will be provided.

Portfolio Review Tips:

• Focus on Customer Success Stories: Since a formal portfolio isn't required, prepare to narrate specific examples of how you've:

  • Built rapport with customers.
  • Identified and met customer needs, leading to a sale.
  • Resolved customer issues or complaints effectively.
  • Contributed to a positive store environment.

• Highlight Relevant Skills: Be ready to articulate your proficiency in measuring, operating tools, and any artistic or design sensibilities you possess.

• Demonstrate SOP Understanding: Show that you understand the importance of following procedures and how they contribute to consistent quality and customer experience.

Challenge Preparation:

• Customer Scenario Role-Play: Be prepared for potential role-playing scenarios where you interact with a "customer" needing a framing solution. Practice asking clarifying questions, offering options, and closing the sale.

• Operational Task Discussion: Think about how you would prioritize tasks in a busy store environment, manage inventory, and ensure a clean and organized workspace.

📝 Enhancement Note: The interview process will likely be geared towards assessing practical skills, customer service aptitude, and a willingness to learn and adhere to company processes. Emphasize your ability to connect with customers and contribute to the store's sales and operational goals.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Mat Cutters (e.g., Logan, Fletcher)
  • Framing Saws (e.g., Underpinner, Chopper)
  • Assembly Tools (e.g., staple guns, glue guns)
  • Glass Cutters & Safety Equipment
  • Heat Press (for specific applications)

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially customer order entry.

• Basic Computer Systems: For order management, potentially internal communications, and accessing company resources.

Analytics & Reporting:

• While not a primary function, understanding basic sales reports and inventory levels from the POS system or store management tools would be beneficial. CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" methodology likely incorporates CRM principles for tracking customer interactions and preferences.

• Order Management Systems: Integrated within the POS or a separate system for tracking custom framing orders from placement to completion.

📝 Enhancement Note: Proficiency with the specific framing equipment is a key technical requirement. Familiarity with retail POS systems is also essential. The company likely provides training on their specific equipment and software.

👥 Team Culture & Values

Operations Values:

• Creativity: Michaels fosters an environment that celebrates and supports creative expression, both for customers and team members.

• Customer Focus: A strong emphasis on providing exceptional customer service and building lasting relationships is core to the Michaels experience.

• Teamwork: Collaboration and mutual support among team members are vital for maintaining store operations and achieving collective goals.

• Integrity & Respect: Upholding ethical standards, treating everyone with respect, and maintaining a positive and inclusive environment.

• Efficiency & Quality: Striving for operational excellence by adhering to procedures, maintaining high-quality standards in custom framing, and managing tasks effectively.

Collaboration Style:

• Cross-Functional Support: Team members are expected to assist each other across different tasks and departments within the store to ensure smooth operations and excellent customer service.

• Open Communication: Encouraging clear and respectful communication to resolve issues, share information, and improve processes.

• Learning Orientation: A culture that supports learning new skills, whether it's framing techniques, sales strategies, or operational procedures.

📝 Enhancement Note: The culture at Michaels is built around creativity, customer engagement, and a collaborative team spirit. Candidates who are passionate about arts and crafts, enjoy interacting with people, and thrive in a team-oriented retail environment will likely find this culture appealing.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales while also ensuring timely and high-quality production of custom framing orders.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, which can range from simple to highly complex projects.

• Pace of Retail: Adapting to the varying demands of a retail environment, including busy periods, seasonal fluctuations, and unexpected customer needs.

• Technical Skill Development: Mastering the operation of framing equipment and developing a keen eye for design and quality in custom framing.

Learning & Development Opportunities:

• Comprehensive Training: Michaels provides training on custom framing techniques, equipment operation, sales methodologies ("Elevated ABC Deliver"), and store operational procedures.

• Skill Advancement: Opportunities to become a highly skilled custom framer, potentially specializing in specific types of art or framing techniques.

• Retail Career Progression: A clear path for advancement within the retail store structure, from associate to leadership roles.

• Product Knowledge: Continuous learning about new products, materials, and trends in the arts and crafts and framing industries.

📝 Enhancement Note: This role presents opportunities to develop both technical craft skills and strong customer-facing sales and service abilities, which are valuable in the retail sector. The challenges are typical of a hands-on retail role that requires a blend of creative, technical, and interpersonal skills.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer." "How would you handle a customer who is unhappy with their custom framing order?"

• Sales Approach: "How would you approach a customer who is browsing the framing department?" "What steps would you take to sell a custom framing solution?"

• Problem-Solving: "Imagine a customer needs a frame for a very unusual item. How would you assess the situation and propose a solution?" "How would you prioritize multiple framing orders with different deadlines?"

Company & Culture Questions:

• "What interests you about working at Michaels?"

• "What does 'fueling the joy of creativity' mean to you?"

• "How do you contribute to a positive team environment?"

• "How do you ensure you follow company procedures and standards?" Portfolio Presentation Strategy:

• Narrate Your Experience: Instead of a formal portfolio, prepare specific, concise stories that highlight your skills and achievements. Use the STAR method (Situation, Task, Action, Result) for behavioral questions.

• Emphasize Custom Framing Skills: Be ready to discuss your understanding of measurements, materials, and the framing process. If you have examples of framing projects you're proud of, be prepared to describe them.

• Showcase Sales and Service Wins: Highlight instances where your consultative approach led to a successful sale or a highly satisfied customer.

• Articulate Operational Awareness: Discuss your understanding of maintaining a clean store, managing inventory, and adhering to SOPs.

📝 Enhancement Note: Preparation should focus on demonstrating enthusiasm for creativity, a strong customer service ethic, practical skills related to framing, and an understanding of retail operations and sales. Be ready to provide concrete examples of your abilities and experiences.

📌 Application Steps

To apply for this Framer position at Michaels Stores:

• Submit Your Application: Apply online through the provided Workday job portal link.

• Tailor Your Resume: Highlight relevant experience in customer service, sales, any crafting or art-related skills, and any experience with tools or equipment. Use keywords from the job description like "custom framing," "customer service," "sales," and "merchandising."

• Prepare for Behavioral Interviews: Think of specific examples from your past experiences that demonstrate your customer service skills, problem-solving abilities, teamwork, and sales aptitude.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and their focus on creativity and customer engagement. Understand the "Elevated ABC Deliver" methodology if possible.

• Practice Your Pitch: Be ready to articulate why you are a good fit for the role, emphasizing your enthusiasm for creative solutions and your commitment to excellent customer service and store operations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.