Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: London, Ontario, Canada

Job Type: Part-Time

Category: Retail Operations / Custom Framing Specialist

Date Posted: June 04, 2026

Experience Level: Entry-Level to 2 Years

Remote Status: On-site

🚀 Role Summary

• Execute custom framing solutions with a focus on building strong customer relationships and delivering memorable art framing experiences.

• Drive sales and production targets within the custom framing department by leveraging personalized design consultations and adhering to Elevated ABC Deliver methodologies.

• Maintain high standards for product quality and timely completion of framing orders, ensuring customer satisfaction.

• Manage and optimize the ready-made frame department, including SISO (Sold In, Stock Out) and Directed Replenishment processes, to ensure optimal stock levels and presentation.

• Contribute to overall store operational efficiency by assisting with Omni-channel processes, truck un-loads, stocking, and maintaining a safe, clean, and clutter-free environment.

📝 Enhancement Note: This role is positioned as a "Framer," which is a specialized retail position within Michaels Stores focusing on their Custom Framing services. While the input data mentions "Revenue Operations" and "Sales Operations," this specific role is more aligned with direct customer-facing sales and operational execution within a retail environment. The enhancements will reflect this by focusing on retail operations, sales execution, and customer service within the framing context.

📈 Primary Responsibilities

• Customer Engagement & Design Consultation:

  • Build and nurture customer relationships through personalized interactions, acting as a trusted advisor for custom framing needs.
  • Conduct in-depth consultations to understand customer vision, art specifications, and budget constraints for framing projects.
  • Utilize design principles and product knowledge to recommend suitable framing materials, mats, and display options that enhance artwork.

• Sales & Production Execution:

  • Achieve and exceed personal sales and production targets for custom framing orders.
  • Accurately measure artwork and select appropriate framing components, ensuring precise order specifications.
  • Operate framing equipment (e.g., mat cutters, saws, pressing machines) safely and efficiently to produce high-quality custom frames.
  • Ensure all framing orders are completed within designated timelines and meet Michaels' quality standards.

• Store Operations & Merchandising:

  • Maintain the visual appeal and stock integrity of the ready-made frame department, ensuring it is well-merchandised and easy for customers to navigate.
  • Execute SISO and Directed Replenishment strategies for framing products to optimize inventory levels and minimize stockouts.
  • Assist with general store operations, including truck un-loads, stocking of merchandise, and maintaining a clean and organized sales floor and back stock areas.
  • Support and adhere to all company shrink and safety programs, promoting a secure and accident-free work environment.

• Customer Service & Omni-Channel Support:

  • Provide friendly and efficient customer service, assisting shoppers in locating products and resolving inquiries.
  • Operate the cash register accurately, handling cash, credit, and other payment methods according to established cash handling procedures.
  • Support the execution of Omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, as required.

• Adherence to Standards & Values:

  • Strictly adhere to Standard Operating Procedures (SOPs) and all company programs to ensure legal compliance and operational consistency.

  • Demonstrate positive and respectful interactions with colleagues and customers, acting as a role model embodying Michaels' vision and values.

📝 Enhancement Note: The primary responsibilities have been detailed to reflect the dual nature of this role: direct customer-facing sales and design within the framing department, and broader retail operational duties. Specific operational terms like SISO and Directed Replenishment are included, and the emphasis on customer relationship building through personalized design is highlighted.

🎓 Skills & Qualifications

Education:

• High School Diploma or equivalent preferred. Experience:

• Minimum of 0-2 years of experience in a retail or customer-facing role.

• Demonstrated ability to learn and apply new skills, particularly in specialized areas like custom framing. Required Skills:

• Custom Framing Proficiency: Ability to operate framing equipment (e.g., mat cutters, saws, heat presses, glass cutters) and understand framing techniques.

• Customer Service Excellence: Proven ability to build rapport, understand customer needs, and provide solutions in a retail environment.

• Sales Acumen: Aptitude for selling products and services, with a focus on consultative selling and achieving sales targets.

• Basic Measuring Skills: Accurate measurement capabilities for artwork and framing components.

• Computer Skills: Basic proficiency in using computer systems for order entry, inventory management, and point-of-sale (POS) transactions.

• Cash Handling: Competence in operating a cash register and managing financial transactions accurately and securely.

• Merchandising & Presentation: Ability to maintain visually appealing product displays and ensure stock availability.

Preferred Skills:

• Previous retail experience, particularly in specialty retail or custom services.

• Experience in a sales-driven environment, with a track record of meeting or exceeding sales goals.

• Basic knowledge of art, design principles, or interior decorating.

📝 Enhancement Note: The requirements have been structured to align with typical retail roles of this nature. "Basic computer skills" and "measuring skills" are highlighted as per the job description, with added context around their application in a framing and retail setting. The experience level is inferred as entry-level to a few years, common for this type of specialized retail position.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Consultation Case Studies: Examples demonstrating how you have approached customer needs, identified solutions, and successfully closed sales for custom services. Highlight engagement with customer needs and preferences.

• Visual Merchandising Examples: Showcase instances where you've contributed to maintaining or improving store presentation, particularly in designated departments or product areas. Photos or descriptions of well-organized displays are beneficial.

• Process Adherence Documentation: While not a formal portfolio item, be prepared to discuss how you have followed Standard Operating Procedures (SOPs) and company programs in previous roles, emphasizing compliance and efficiency.

• Sales Performance Metrics: If available, provide examples of personal sales achievements or contributions to team sales goals, particularly in service-oriented or consultative selling environments.

Process Documentation:

• Workflow Design & Optimization: Be ready to discuss how you would approach a customer consultation from initial greeting to final product delivery, identifying key steps and potential points for efficiency improvement or enhanced customer experience.

• System Implementation & Usage: Demonstrate familiarity with using POS systems, inventory management software, or scheduling tools. Discuss how you leverage these systems to support daily operations and customer transactions.

• Measurement & Performance Analysis: Be prepared to discuss how you track your own sales performance, contribution to team goals, and how you use feedback (customer or supervisor) to improve your processes.

📝 Enhancement Note: Portfolio requirements for this role are adapted to a retail environment. Instead of complex operational dashboards, the focus is on showcasing customer interaction skills, sales success, visual merchandising contributions, and process adherence, all relevant to a direct customer-facing role like a Framer.

💵 Compensation & Benefits

Salary Range: CAD $17.85 - $20.80 per hour

Benefits:

• Health Insurance: Comprehensive coverage including medical, dental, and vision plans.

• Paid Time Off (PTO): Generous allocation for vacation, personal days, and sick leave.

• Tuition Assistance: Support for continued education and professional development.

• Employee Discounts: Significant discounts on Michaels products and services, fostering creativity and savings.

• Potential for Advancement: Opportunities for growth within the retail operations and management structure.

Working Hours:

• This is a Part-Time position.

• Typical working hours will include nights, weekends, and early mornings, as required by store operational needs.

• Flexibility in scheduling is expected to cover store operating hours and peak business periods.

📝 Enhancement Note: The salary range provided is directly from the input data. Benefits are expanded based on typical offerings for part-time retail employees and the specific mentions in the job description. The working hours are specified as part-time with a note on the typical schedule requirements for retail roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail / Specialty Retail

Company Size: Large (Over 10,000 employees globally). Michaels operates over 1,300 stores in North America. This scale offers significant opportunities for learning and career progression within a structured retail environment.

Founded: 1973. Michaels has a long-standing history and established presence in the North American retail landscape, known for its focus on creativity, crafting, and celebrations.

Team Structure:

• Store-Level Operations: The Framer will be part of a store team, likely reporting to a Framing Department Manager, Assistant Store Manager, or Store Manager.

• Cross-Functional Collaboration: Collaboration will primarily occur with fellow store associates across different departments (e.g., sales floor, cashiers, stock associates) to ensure seamless customer experience and efficient store operations.

• Specialized Department: While part of the broader store team, the Framer will have a primary focus on the Custom Framing department, working closely with any other dedicated framing staff.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing personalized solutions, particularly through the "Elevated ABC Deliver" sales methodology.

• Process Standardization: Adherence to Standard Operating Procedures (SOPs) for all aspects of the job, ensuring consistency in service, sales, and operational tasks.

• Data-Informed Operations: Utilizing retail metrics such as sales performance, inventory levels (SISO, Directed Replenishment), and customer feedback to drive improvements.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context is enriched with details about Michaels' industry position, size, and history. The team structure is clarified to reflect a typical retail store environment, emphasizing collaboration among store associates and the specialized nature of the framing department.

📈 Career & Growth Analysis

Operations Career Level: This role is at an entry-level to early-career stage within retail operations, specifically focused on customer-facing sales and specialized service execution. It serves as a foundational position for individuals interested in retail sales, customer service, and potentially specialized craft/design fields.

Reporting Structure: Typically reports to a Department Manager (e.g., Framing Department Manager) or a Store Manager/Assistant Store Manager, depending on the store's organizational hierarchy.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and contributing to overall store sales targets. They also influence customer loyalty and brand perception through their service quality and ability to create memorable framing solutions. Efficient management of the framing department contributes to operational profitability and inventory control.

Growth Opportunities:

• Specialization Advancement: Potential to become a senior Framer or Department Lead, taking on more complex projects, training new staff, and driving department initiatives.

• Cross-Departmental Mobility: Opportunities to move into other sales or operational roles within the store (e.g., Visual Merchandiser, Assistant Manager).

• Management Track: With demonstrated performance and leadership potential, pathways exist to become an Assistant Store Manager or Store Manager, overseeing all aspects of store operations.

• Skill Development: Continuous learning in custom framing techniques, sales methodologies, and retail management best practices through on-the-job training and company resources.

📝 Enhancement Note: The career analysis focuses on the progression within a retail organization like Michaels. It highlights the specific niche of custom framing and broadens to general retail management career paths, emphasizing how this role can be a stepping stone.

🌐 Work Environment

Office Type: Public Retail Store Setting. The primary work environment is the retail sales floor and a dedicated Custom Framing shop within the store.

Office Location(s): The specific store is located at 3080 Wonderland Rd S, London, Ontario, Canada. This is a customer-facing retail location.

Workspace Context:

• Customer Interaction Hub: The framing shop and sales floor are active environments with constant customer interaction.

• Specialized Tools & Technology: Access to framing equipment (mat cutters, saws, glass cutters, heat press) and standard retail technology (POS systems, computers for order management).

• Team Interaction: Regular collaboration with store associates, fostering a team-oriented atmosphere to achieve store goals and provide excellent customer service.

• Varied Conditions: While most public areas are climate-controlled, stock rooms may not be. Some outdoor work may be required for tasks like retrieving shopping carts or during truck un-loads.

Work Schedule:

• This is a part-time role.

• The schedule will be variable and may include evenings, weekends, and early mornings to align with retail operating hours and customer traffic patterns.

• Flexibility in availability is a key requirement for this position.

📝 Enhancement Note: The work environment description is tailored to a retail store setting, emphasizing customer interaction and the specific tools of the framing trade, alongside standard retail technology. The mention of varied conditions (climate control, outdoor tasks) is included as per the job description.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Typically an online application followed by a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: A more in-depth interview at the store location. This may involve a one-on-one with the hiring manager or a panel interview with key store personnel.

• Skills Assessment/Demonstration: You may be asked to demonstrate basic measuring skills, discuss your approach to customer service, or walk through how you would handle a framing consultation. Be prepared to discuss your experience with relevant tools.

• Situational Questions: Expect questions about how you would handle challenging customer interactions, manage multiple tasks, or work as part of a team.

• Company Culture Fit: The interview will also assess your alignment with Michaels' values of creativity, customer focus, and teamwork.

Portfolio Review Tips:

• Focus on Customer Experience: For this role, highlight instances where you've successfully helped customers, solved problems, or exceeded expectations. Use the STAR method (Situation, Task, Action, Result) to structure your examples.

• Showcase Sales Aptitude: If you have sales experience, be ready to discuss how you approached sales, what strategies you used, and what your results were. Quantify achievements where possible (e.g., "exceeded sales target by 15%").

• Demonstrate Practical Skills: Be prepared to verbally walk through your understanding of framing processes, or if possible, bring visual examples (photos) of framing work you've done or displays you've created.

• Articulate Process Understanding: While a formal portfolio isn't explicitly required for this role, be ready to discuss your understanding of retail processes like merchandising, stock management, and point-of-sale operations.

Challenge Preparation:

• Customer Service Scenarios: Practice responding to common retail customer service challenges, such as handling complaints, assisting indecisive customers, or managing busy periods.

• Sales Pitch Practice: Prepare to articulate the value proposition of custom framing and how you would present options to a customer.

• Teamwork Examples: Think of situations where you collaborated effectively with colleagues to achieve a common goal or resolve an issue.

📝 Enhancement Note: The interview and portfolio guidance is tailored to a retail sales and service role. The emphasis shifts from complex operational analysis to demonstrating customer service skills, sales aptitude, practical abilities, and cultural fit, which are paramount for a Framer position.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Mat cutters (manual and/or automated), framing saws, glass cutters, mounting presses, heat presses, staple guns, and various hand tools specific to frame assembly.

• Point-of-Sale (POS) System: For processing transactions, managing customer orders, and accessing sales data. Familiarity with retail POS systems is essential.

• Computer Systems: For order entry, inventory lookup, scheduling, and internal communications. Basic proficiency in Windows-based applications is typically required.

Analytics & Reporting:

• Sales Performance Dashboards/Reports: Used by management to track individual and store sales targets, often accessible by associates to monitor personal performance.

• Inventory Management Systems: Tools for tracking stock levels, managing SISO (Sold In, Stock Out) data, and executing Directed Replenishment, ensuring product availability.

CRM & Automation:

• Customer Relationship Management (CRM) Elements: While not a dedicated CRM role, the "Elevated ABC Deliver" methodology implies a focus on building customer relationships, which can be supported by customer notes within the POS or order management system.

• Omni-Channel Fulfillment Tools: Systems supporting Buy Online, Pick Up In-Store (BOPIS), ship-from-store, or other integrated e-commerce fulfillment processes.

📝 Enhancement Note: The tools and technology stack for this role are specific to a retail environment and a framing department. The emphasis is on the specialized equipment for framing, standard retail POS systems, and inventory management tools, rather than complex business intelligence or enterprise software.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A deep commitment to providing exceptional service and creating positive experiences for every customer, especially within the personalized framing consultation process.

• Creativity & Passion: Embracing the joy of creativity and encouraging artistic expression, both for customers and team members.

• Teamwork & Collaboration: Working cooperatively with fellow store associates to achieve shared goals, support each other, and ensure smooth store operations.

• Integrity & Accountability: Upholding company standards, acting with honesty, and taking responsibility for tasks and customer interactions.

• Efficiency & Quality: Striving for operational excellence by completing tasks accurately, on time, and to the highest quality standards, particularly in custom framing production.

Collaboration Style:

• Supportive Retail Environment: Fostering a helpful and approachable atmosphere where team members assist each other with customer needs, operational tasks, and problem-solving.

• Process-Oriented: Working within established procedures and SOPs to ensure consistency and efficiency across all store functions, including framing services.

• Feedback Culture: Openness to receiving and providing constructive feedback to improve individual performance and team effectiveness.

• Customer-Centric Problem Solving: Collaborating with colleagues and supervisors to find solutions that best serve the customer's needs while adhering to company policies.

📝 Enhancement Note: The team culture and values are aligned with Michaels' stated purpose and common retail industry practices. The focus is on customer interaction, creative expression, teamwork, and operational adherence, reflecting the environment of a large arts and crafts retailer.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Effectively managing customer consultations, framing production, sales transactions, and general store tasks simultaneously in a fast-paced retail environment.

• Artistic Interpretation: Translating diverse customer visions and artistic preferences into tangible framing solutions, requiring strong communication and design sensibility.

• Maintaining Quality Under Pressure: Ensuring high-quality framing output even during peak seasons or when facing tight deadlines.

• Adapting to New Products/Processes: Staying current with new framing materials, design trends, and evolving company programs and sales methodologies.

Learning & Development Opportunities:

• Custom Framing Expertise: Deepen skills in framing techniques, material selection, and advanced design consultation.

• Sales & Customer Engagement: Develop advanced consultative selling techniques and customer relationship management skills.

• Retail Operations Management: Gain exposure to inventory management, visual merchandising, and store operational procedures, which can lead to supervisory roles.

• Product Knowledge: Continuous learning about art, various media, and framing best practices to better serve customers.

• Company Training Programs: Access to Michaels' internal training resources for product knowledge, sales techniques, and operational procedures.

📝 Enhancement Note: Challenges are framed from the perspective of a retail associate in a specialized role, focusing on the practical demands of the job. Growth opportunities highlight both specialization within framing and broader career paths within retail operations.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to helping a customer who is unsure about how to frame their artwork." (Focus on consultative selling, active listening, and offering solutions.)

• "How would you prioritize tasks if you had a custom framing order due, a customer waiting for assistance, and a truck needing to be unloaded?" (Demonstrate time management, prioritization skills, and ability to escalate or delegate if appropriate.)

• "Tell me about a time you went above and beyond to help a customer." (Showcase customer service dedication and problem-solving.) Company & Culture Questions:

• "What do you know about Michaels and our custom framing services?" (Research the company's mission, values, and framing offerings.)

• "How do you think your skills align with our company values of creativity and customer focus?" (Connect your experience to the core values.)

• "How do you stay motivated in a retail environment, especially during busy periods?" (Discuss your work ethic, passion for the craft, and ability to handle pressure.) Portfolio Presentation Strategy:

• Verbal Case Studies: Be prepared to verbally walk through specific customer interactions, framing projects, or retail scenarios using the STAR method.

• Visual Aids (Optional but Recommended): If you have photos of framing work you've done, well-organized retail displays you've contributed to, or any visual examples of your attention to detail, bring them.

• Highlight Sales & Service Skills: Emphasize how you connect with customers, identify needs, offer solutions, and close sales. Quantify your achievements whenever possible.

• Demonstrate Practical Aptitude: Be ready to discuss your comfort level with tools and your ability to learn new technical skills quickly.

📝 Enhancement Note: Interview preparation advice is highly practical for a retail role, focusing on common customer service and sales scenarios, company knowledge, and how to present relevant experience verbally or with minimal visual aids if a formal portfolio isn't feasible.

📌 Application Steps

To apply for this Framer position:

• Submit your application through the Michaels Careers portal (link provided).

• Tailor Your Resume: Highlight any experience in customer service, sales, visual merchandising, or hands-on craft/building roles. Use keywords from the job description such as "custom framing," "customer service," "sales," and "merchandising."

• Prepare for Behavioral Questions: Think about specific examples using the STAR method (Situation, Task, Action, Result) to answer questions about customer interactions, problem-solving, teamwork, and sales achievements.

• Research Michaels: Familiarize yourself with Michaels' mission, values, product offerings, and the specific services of their Custom Framing department.

• Practice Your "Elevated ABC Deliver": Understand the company's sales approach and be ready to discuss how you would apply it to build customer relationships and drive sales.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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