Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Mansfield-2041 N Hwy 287 Ste 501, Mansfield, OH, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing Specialist

Date Posted: June 05, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is focused on providing expert custom framing solutions and exceptional customer service within a retail environment.

• Responsibilities include building customer relationships, executing sales and production targets for custom framing orders, and maintaining store standards.

• The position requires hands-on operation of framing equipment and adherence to Standard Operating Procedures (SOPs) for quality and efficiency.

• Candidates will engage in various retail operations, including cash handling, merchandising, and inventory management, to ensure a positive customer shopping experience.

📝 Enhancement Note: While the job title is "Framer," the responsibilities clearly indicate a role that blends specialized custom framing expertise with core retail operations functions. The emphasis on "building customer relationships" and "selling products and/or services" positions this as a customer-facing sales and service role within the framing department, rather than purely a production-focused position. The "Elevated ABC Deliver" mention suggests a structured sales methodology is expected.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively engaging with shoppers and understanding their framing needs.
  • Utilize the "Elevated ABC Deliver" methodology to consult with customers, propose custom framing solutions, and drive sales.
  • Achieve and exceed personal sales and production goals for custom framing orders.
  • Provide a friendly and helpful customer experience, assisting shoppers in locating products and offering solutions.

• Custom Framing Operations:

  • Accurately measure artwork and select appropriate framing materials, mats, and glazing.
  • Operate framing equipment, including mat cutters and potentially heat presses, with precision and adherence to safety standards.
  • Complete custom framing orders with a high degree of quality and within specified production timelines.
  • Maintain the ready-made frame department, ensuring it is well-organized, merchandised, and stocked.

• Store Operations & Maintenance:

  • Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational excellence.

  • Maintain a safe, clean, and clutter-free store environment, with a particular focus on the framing area.

  • Participate actively in truck unloading and stocking processes, following established standards and ensuring efficient replenishment.

  • Operate the cash register, execute cash handling procedures accurately, and process customer transactions according to company standards.

  • Support company shrink and safety programs through diligent practices and vigilance.

  • Assist with Omni channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store orders, as required.

📝 Enhancement Note: The responsibilities outline a dual role: a skilled custom framer and a proactive retail associate. The emphasis on "Elevated ABC Deliver" suggests a consultative sales approach is crucial, requiring candidates to not only execute orders but also to actively sell and build rapport. The inclusion of "SISO" (Shop In Store Only) and "Directed Replenishment" implies a need for understanding inventory management principles within the retail context.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent is typically expected for retail roles; specific art or design education is not explicitly required but could be beneficial. Experience:

• 0-2 years of experience in a retail or customer-facing role is preferred.

• Experience in custom framing or a related craft/art field is a significant advantage.

• Prior experience in sales or consultative selling is highly desirable. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, potentially basic order management software, and internal communication tools.

• Measuring Skills: Accurate and precise measuring abilities are critical for custom framing orders.

• Framing Equipment Operation: Proficiency or the ability to quickly learn to operate framing equipment, including mat cutters and potentially other specialized tools.

• Glass Cutting: Skill in safely and accurately cutting glass or acrylic for framing.

• Customer Service Excellence: Ability to engage customers, understand their needs, and provide solutions in a friendly and professional manner.

• Cash Handling: Competence in operating a cash register and managing financial transactions accurately and securely.

• Merchandising: Understanding of visual presentation standards to maintain an appealing ready-made frame department and store.

Preferred Skills:

• Retail Sales Experience: Proven track record of meeting or exceeding sales targets.

• Consultative Selling: Experience in guiding customers through product or service options to find the best fit.

• Art/Design Aptitude: A good eye for aesthetics, color, and composition to assist customers in design choices.

• Inventory Management Basics: Familiarity with stock replenishment and maintaining product availability.

• Omni Channel Operations: Experience with fulfilling online orders for in-store pickup or ship-from-store.

📝 Enhancement Note: The "Minimum Type of experience" clearly indicates a need for basic technical skills related to framing and computer use, setting an entry-level expectation. The "Preferred Type of experience" highlights the value of direct retail sales and customer interaction, aligning with the consultative sales approach implied by "Elevated ABC Deliver."

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio might not be mandatory for an entry-level role, candidates are strongly encouraged to prepare examples of their framing work or projects.

• This could include photos of unique custom framing projects, demonstrating creativity, attention to detail, and problem-solving.

• Showcase examples of how you've translated a customer's vision into a tangible, high-quality framed piece.

• Be prepared to discuss your process for consulting with clients and ensuring satisfaction with the final product. Process Documentation:

• Candidates should be ready to discuss their understanding of workflow processes in a retail and custom order environment.

• This includes understanding the steps from initial customer consultation and design to order placement, production, and final fulfillment.

• Familiarity with how to document custom order specifications accurately is important.

• Ability to articulate how SOPs contribute to consistent quality and efficient operations.

📝 Enhancement Note: For a role like this, the "portfolio" is less about formal business documents and more about showcasing practical skills and creative output. Candidates should think of it as a "skills showcase" rather than a traditional operations portfolio, focusing on visual examples of their framing capabilities and customer interaction success.

💵 Compensation & Benefits

Salary Range:

• Based on part-time, entry-level retail roles in Mansfield, Ohio, with specialized framing duties, the estimated hourly wage typically ranges from $12.00 to $16.00 per hour. This range can vary based on the candidate's specific experience and demonstrated skills in custom framing and sales. Benefits:

• Health Insurance: Medical, Dental, and Vision insurance are available, reflecting Michaels' commitment to team member wellbeing.

• Paid Time Off (PTO): Accrued paid time off for vacation, sick days, or personal needs.

• Tuition Assistance: Support for continuing education and professional development.

• Employee Discounts: Generous discounts on Michaels products, which can be a significant perk for creative individuals.

• Retirement Savings Plan: Potential for a 401(k) or similar savings plan, often with company matching.

• Employee Assistance Program (EAP): Resources for personal and work-life challenges.

Working Hours:

• This is a PART_TIME position.

• Typical working hours will vary based on store needs, including nights, weekends, and early mornings.

• The role requires flexibility to cover various shifts throughout the week.

📝 Enhancement Note: The provided salary range is an estimate based on industry standards for similar part-time, on-site retail roles in the specified location and considering the specialized skill set required for framing. Actual compensation will be determined by the employer. The benefits listed are directly extracted from the provided company information.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail / Specialty Retail

Company Size: Large (10,000+ employees)

Founded: 1973

Company Headquarters: Irving, Texas

Team Structure:

• Departmental Focus: The Framer will be part of the store's core retail team, with a specific specialization within the Custom Framing department.

• Reporting Structure: Likely reports to a Store Manager, Assistant Store Manager, or a dedicated Framing Department Manager/Lead.

• Cross-functional Collaboration: Will collaborate with other store associates for general store operations, customer assistance, and truck stocking. The framing role also involves direct interaction with customers for design and sales consultations.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and delivering personalized solutions, as highlighted by "Elevated ABC Deliver."

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) to ensure consistency, quality, and safety across all operations.

• Data-Driven (Store Level): While not a data analyst role, performance will be tracked via sales metrics, production targets, and potentially shrink/safety KPIs.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates as a large, established retailer with a strong brand identity centered on creativity and crafting. The company culture likely emphasizes customer engagement, team collaboration within the store environment, and a passion for the arts and crafts. The framing department is a key differentiator, requiring a blend of artistic skill and retail sales acumen.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Specialist / Associate

• This role serves as an entry point into specialized retail operations. It requires foundational retail skills combined with a specific craft (framing). The emphasis is on execution, customer interaction, and learning specific operational processes. Reporting Structure:

• The Framer will typically report to a Store Manager or Assistant Manager, and potentially a Department Lead for framing-specific guidance. This structure allows for direct oversight and mentorship within the store environment. Operations Impact:

• The Framer directly impacts revenue through custom framing sales and contributes to customer loyalty by providing unique, high-quality solutions.

• Efficient operations in the framing department, including accurate order fulfillment and timely completion, are crucial for customer satisfaction and repeat business.

• Maintaining store standards and supporting general retail operations also contributes to the overall store's success and brand perception. Growth Opportunities:

• Within Framing: Potential to advance to a Framing Lead or Department Manager, taking on more responsibility for sales, production management, and team training within the framing department.

• Retail Management: Progression into Assistant Store Manager or Store Manager roles, requiring broader retail operational and leadership skills.

• Specialized Skills: Development of advanced framing techniques, design consultation expertise, and potentially training in other in-store services.

• Cross-Training: Opportunities to gain experience in other store departments, broadening retail operational knowledge.

📝 Enhancement Note: The growth path at Michaels for a Framer can lead into specialized department management or broader retail leadership. The role provides a solid foundation in customer-facing sales, operational execution, and specialized craft skills, all of which are transferable within the retail industry.

🌐 Work Environment

Office Type: Retail Store Environment

Office Location(s): Mansfield, OH (Specific store location provided: 2041 N Hwy 287 Ste 501)

Workspace Context:

• Customer-Facing Area: The primary workspace involves direct interaction with customers on the sales floor and within the framing consultation area. This requires a professional and engaging demeanor.

• Framing Shop: A dedicated area within the store equipped with framing tools, a mat cutter, glass cutter, and potentially a heat press. This area requires attention to safety protocols due to the tools and materials used.

• Stock Room/Back Area: May involve working in stock rooms for receiving, processing, and stocking merchandise, which can sometimes be less climate-controlled.

• Collaborative Environment: Works closely with other store associates to support overall store operations, customer service, and sales initiatives.

Work Schedule:

• Flexible scheduling is required, including nights, weekends, and early mornings, to meet store operational needs and customer traffic patterns.

• This role is PART_TIME, with hours varying based on business demand.

📝 Enhancement Note: The work environment is dynamic, balancing direct customer interaction with the technical demands of the framing shop and general retail operations. Safety and organization are paramount, especially in the framing area.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone or video screening to assess basic qualifications, interest, and availability.

• In-Person Interview: A more in-depth interview at the store, which may include:

  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, teamwork, and adaptability.
  • Situational Questions: Presenting scenarios related to customer interactions, handling difficult situations, or managing framing projects.
  • Skills Demonstration/Discussion: Discussing or demonstrating basic measuring skills, knowledge of framing materials, and understanding of the framing process.
  • Sales Approach Discussion: Exploring how you would approach a customer to sell custom framing services.

• Potential Skills Assessment: May involve a practical assessment of measuring, cutting, or basic framing assembly skills if deemed necessary.

• Final Interview: With a Store Manager or District Manager for final approval.

Portfolio Review Tips:

• While not explicitly required, it is highly recommended to bring a small portfolio or examples of your framing work (photos are acceptable).

• Be prepared to walk through 1-2 key framing projects, explaining:

  • The customer's initial request or problem.
  • Your design consultation process.
  • The materials chosen and why.
  • Any challenges encountered and how you overcame them.
  • The final result and customer satisfaction.

• Highlight your attention to detail, quality of craftsmanship, and ability to translate creative ideas into finished products. Challenge Preparation:

• Be ready to discuss how you handle busy periods, multiple customer requests simultaneously, or demanding clients.

• Prepare examples of how you've resolved customer issues or gone above and beyond to ensure satisfaction.

• Think about how you would approach a customer who is unsure about their framing needs, using consultative selling techniques.

• Understand the Michaels brand and its focus on creativity and celebration.

📝 Enhancement Note: The interview process will likely focus on a blend of customer service aptitude, practical framing skills, and a sales-oriented mindset. A proactive approach to showcasing relevant skills, even without a formal portfolio request, can significantly differentiate a candidate.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Mat cutters, glass cutters, framing tools (saws, jointers, presses), potentially mounting equipment.

• POS System: For processing sales, returns, and managing customer transactions.

• Measuring Tools: Tape measures, rulers, calipers.

• Computer/Tablet: For accessing order information, internal communications, and potentially design software.

Analytics & Reporting:

• Basic reporting related to individual sales performance, production output, and potentially inventory levels within the framing department. CRM & Automation:

• The POS system likely includes basic CRM functionalities for customer transaction history.

• "Elevated ABC Deliver" may involve specific software or a structured process for customer interaction and sales tracking.

📝 Enhancement Note: This role requires proficiency with specialized manual and power tools used in custom framing, as well as standard retail technology like POS systems. Familiarity with any specific sales methodology software or tools (like "Elevated ABC Deliver") would be a plus.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through excellent service and tailored solutions.

• Creativity & Passion: Embracing the joy of creativity and helping customers bring their artistic visions to life.

• Quality & Craftsmanship: Commitment to producing high-quality framed pieces that meet customer expectations and company standards.

• Teamwork & Collaboration: Working effectively with fellow store associates to achieve common goals and support a positive store environment.

• Efficiency & Process: Adhering to SOPs to ensure smooth operations, timely order fulfillment, and safety.

Collaboration Style:

• Service-Oriented: Associates collaborate to ensure customers receive comprehensive assistance, whether it's finding a craft supply or designing a custom frame.

• Supportive: Team members are expected to assist each other, especially during peak times or when handling complex customer requests.

• Process-Driven: A shared understanding and adherence to company processes and procedures are key to smooth store functioning.

📝 Enhancement Note: Michaels likely fosters a culture that celebrates creativity, encourages customer engagement, and values teamwork. For a Framer, integrating personal creativity with disciplined adherence to operational processes and customer service standards will be key to success.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales opportunities while also meeting production deadlines for framing orders.

• Handling Diverse Customer Needs: Catering to a wide range of artistic tastes, budgets, and framing requirements.

• Maintaining Quality Under Pressure: Ensuring high-quality craftsmanship even during busy periods or when dealing with complex projects.

• Physical Demands: The role requires standing for extended periods, lifting heavy items, and using tools, which can be physically demanding.

• Adapting to New Products/Techniques: Staying updated on new framing materials, design trends, and operational procedures.

Learning & Development Opportunities:

• Framing Skill Enhancement: Opportunities to learn advanced framing techniques, preservation methods, and specialized design consultation.

• Sales and Customer Service Training: Developing consultative selling skills, conflict resolution, and advanced customer relationship management.

• Retail Operations Knowledge: Gaining experience in merchandising, inventory management, and general store operations.

• Cross-Functional Experience: Potential to learn about other departments within the store, broadening retail expertise.

• Career Advancement: Pathways to leadership roles within the store or specialized roles within the company.

📝 Enhancement Note: The role offers a clear path for skill development in both a craft (framing) and in customer-facing sales. The challenges are typical of specialized retail roles, requiring a blend of technical skill, interpersonal ability, and operational discipline.

💡 Interview Preparation

Strategy Questions:

• Operations Strategy: "How would you approach a customer who is unsure about what they want for their custom framing project? Walk me through your process." (Focus on consultative selling, active listening, and guiding choices.)

• Company & Culture: "Why Michaels? What interests you about custom framing specifically?" (Showcase passion for creativity, understanding of the brand, and appreciation for the craft.)

• Problem-Solving: "Describe a time you had to handle a difficult customer or resolve a problem with an order. What was the outcome?" (Highlight empathy, problem-solving skills, and commitment to customer satisfaction.)

• Skills & Process: "How do you ensure accuracy when measuring and cutting materials for custom projects?" or "What steps do you take to ensure the quality of a finished frame?" (Demonstrate attention to detail and understanding of process.)

Company & Culture Questions:

• Research Michaels' mission, values, and current marketing campaigns.

• Understand their position as a leader in the arts and crafts retail space.

• Be prepared to discuss how your personal values align with Michaels' emphasis on creativity, community, and customer experience. Portfolio Presentation Strategy:

• If bringing examples, clearly state the project's objective, your role, the materials used, and the successful outcome.

• Practice explaining your design choices and how they met the customer's needs.

• Be able to articulate the steps involved in your framing process concisely.

• Emphasize the quality of your work and your commitment to client satisfaction.

📝 Enhancement Note: Interview preparation should focus on demonstrating a combination of creative flair, practical framing knowledge, strong customer service skills, and a sales-oriented approach. The ability to articulate processes and showcase problem-solving abilities will be key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight any custom framing experience, customer service achievements, sales performance, and proficiency with tools or technical skills mentioned in the job description. Use keywords like "custom framing," "customer consultation," "sales," "measuring," and "retail operations."

• Portfolio Preparation: Gather photos or examples of your best framing work. Be ready to discuss your process and the client's needs for these projects.

• Interview Practice: Prepare answers to common retail interview questions, focusing on customer service, sales scenarios, and your approach to the framing process. Practice articulating your skills and experience concisely.

• Company Research: Familiarize yourself with Michaels' brand, products, and commitment to creativity. Understand their customer base and the role of custom framing within their offerings.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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