framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Waldorf, Maryland, United States

Job Type: Part-Time

Category: Retail Operations / Art & Design Services

Date Posted: May 17, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Deliver exceptional customer service and build strong customer relationships through personalized framing consultations, driving sales and production targets for custom framing solutions.

• Execute retail operations standards, including merchandising, inventory management, and maintaining a safe, clean, and organized store environment to enhance the customer shopping experience.

• Operate the point-of-sale (POS) system with accuracy, managing cash handling and supporting omni-channel processes to ensure seamless customer transactions.

• Participate actively in store operations, including truck unloads, stocking, and maintaining visual merchandising standards for the ready-made frame department and other assigned areas.

📝 Enhancement Note: This role is positioned as a customer-facing retail position with a specialized focus on custom framing. The "Framer" title, combined with responsibilities like "elevated ABC deliver," "personal designer," and "custom framing solutions," indicates a strong emphasis on consultative sales and personalized customer service within a retail environment. The inclusion of "production results" suggests an element of in-house creation or assembly of framing orders.

📈 Primary Responsibilities

• Engage customers by acting as a personal designer, utilizing elevated selling techniques to build rapport and understand their needs for custom framing solutions, ultimately driving sales and production outcomes.

• Accurately complete custom framing orders to high-quality standards and within established timelines, ensuring customer satisfaction and repeat business.

• Maintain the visual presentation and stock levels of the ready-made frame department, along with other assigned areas, including SISO (Single Item Single Order) and Directed Replenishment processes.

• Provide friendly and efficient customer service, assisting shoppers in locating products, offering solutions, and ensuring a well-merchandised and fully stocked store environment.

• Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with all applicable laws and operational requirements, upholding company policies and standards.

• Support company-wide shrink and safety programs by actively participating in loss prevention efforts and maintaining a safe working environment for both team members and customers.

• Foster a positive and respectful work environment by interacting constructively with colleagues, remaining positive and professional even in challenging situations, and embodying the company's vision and values.

• Participate in truck un-load and stocking processes, ensuring adherence to truck standards and efficient completion within budget parameters to maintain optimal inventory levels.

• Operate the cash register and execute all cash handling procedures with precision and adherence to established standards, ensuring accurate financial transactions.

• Proactively acknowledge customers, assist them in locating merchandise, and provide effective solutions to meet their needs.

• Support and execute omni-channel processes, ensuring a cohesive customer experience across all sales channels.

📝 Enhancement Note: The primary responsibilities heavily emphasize direct customer interaction, sales-driven framing consultations, and operational efficiency within a retail setting. The mention of "elevated ABC deliver" and "personal designer" points towards a structured sales methodology focused on consultative selling and customer relationship management within the framing department.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred, demonstrating foundational academic capability.

Experience:

• 0-2 years of experience in a retail environment.

• Demonstrated ability to perform basic computer functions and utilize measuring tools accurately.

Required Skills:

• Custom Framing Consultation: Ability to engage customers, understand their design preferences, and translate them into viable custom framing solutions.

• Customer Service Excellence: Proven ability to provide friendly, helpful, and efficient service, building customer loyalty and resolving issues effectively.

• Measuring and Calculation: Proficiency in taking accurate measurements and performing basic calculations necessary for framing orders.

• Equipment Operation: Competency in operating specialized framing equipment and a glass cutter safely and efficiently.

• Sales Acumen: Ability to identify sales opportunities, recommend products and services, and drive sales performance.

• Cash Handling & POS Operation: Experience with operating a cash register and accurately handling monetary transactions.

• Merchandising & Display: Understanding of visual merchandising principles to maintain an appealing and well-stocked retail environment.

• Basic Computer Proficiency: Familiarity with basic computer operations for POS systems, inventory management, or other retail software.

Preferred Skills:

• Retail Sales Experience: Prior experience in a sales-focused retail role, particularly in custom orders or specialized departments.

• Consultative Selling: Experience in guiding customers through product selection and customization processes to meet their specific needs.

• Inventory Management: Familiarity with stock replenishment and basic inventory control procedures.

• Visual Merchandising: A keen eye for aesthetic presentation and the ability to create attractive product displays.

📝 Enhancement Note: The required skills highlight a blend of technical framing abilities, customer service orientation, and basic retail operational competencies. The preference for consultative selling experience suggests the role involves more than just order-taking; it requires guiding customers through a design and selection process.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Sales Consultation Case Studies: Examples showcasing how you've guided customers to frame solutions, detailing the customer's need, your proposed solution, and the final outcome (e.g., successful sale, customer satisfaction).

• Visual Merchandising Examples: Photos or descriptions of retail spaces you've helped maintain or improve, demonstrating adherence to visual standards and product presentation.

• Order Accuracy Documentation: If available, examples or descriptions of your process for ensuring accuracy in custom orders, highlighting attention to detail.

• Customer Service Scenarios: Brief narratives describing how you've handled challenging customer interactions or gone above and beyond to ensure customer satisfaction.

Process Documentation:

• Framing Order Workflow: A clear outline of the steps involved in taking a custom framing order, from initial consultation to production and completion, emphasizing accuracy and customer communication.

• Customer Engagement Process: Description of how you approach customer interactions, from greeting to closing sales, with a focus on building relationships and identifying needs.

• Store Maintenance Procedures: Documentation of your approach to maintaining store cleanliness, organization, and stock levels, including SOP adherence.

📝 Enhancement Note: While a formal portfolio might not be strictly required for an entry-level role, candidates are strongly encouraged to prepare examples demonstrating their skills in customer consultation, sales, and operational execution. This section provides guidance on what kind of "evidence" would be most persuasive.

💵 Compensation & Benefits

Salary Range: $15.25 - $17.90 per hour.

Benefits:

• Health Insurance: Comprehensive coverage including medical, dental, and vision plans.

• Paid Time Off (PTO): Accrued time off for rest and personal needs.

• Tuition Assistance: Support for continuing education and professional development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Other Benefits: Access to additional benefits as detailed on mikbenefits.com.

Working Hours: Part-time, with potential for nights, weekends, and early mornings. Expected to work approximately 40 hours per week if full-time, but for this part-time role, hours will be less, requiring flexibility.

📝 Enhancement Note: The salary range provided is specific to the Waldorf, MD location. The benefits listed are typical for retail positions and are particularly robust for part-time employees at Michaels, including health insurance and tuition assistance. The mention of "nights, weekends, and early mornings" is typical for retail scheduling.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts, Crafts, and Framing)

Company Size: Large (Over 10,000 employees globally, with over 1,300 stores in North America).

Founded: 1973, headquartered in Irving, Texas.

Team Structure:

• The Framer will be part of the in-store retail team, likely reporting to a Store Manager or Assistant Store Manager.

• They will collaborate closely with other store associates, including cashiers, sales floor associates, and potentially a dedicated framing specialist or department lead if the store structure supports it.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing personalized solutions ("Elevated ABC Deliver").

• Process Adherence: Strict adherence to Standard Operating Procedures (SOPs) for consistent execution of tasks and compliance.

• Team Collaboration: Encouragement of positive interactions and mutual support among team members.

• Data-Driven Improvement: While not explicitly stated for this role, the company's overall approach likely involves tracking sales, production, and customer feedback to inform operational improvements.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels positions itself as a leader in arts, crafts, and framing, fostering a culture that celebrates creativity and customer engagement. The company's size and established presence suggest well-defined operational processes and a structured approach to team management.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry-level position within the retail operations framework, specifically focused on customer service and specialized product sales (framing). It serves as a foundational role for individuals interested in retail careers.

Reporting Structure: The Framer typically reports to a Store Manager or Assistant Store Manager, who oversees overall store operations and team performance.

Operations Impact: The Framer directly impacts the company's revenue through sales of custom framing and ready-made products, as well as customer satisfaction and retention through excellent service. Efficient operations in the framing department contribute to profitability by minimizing waste and maximizing production speed.

Growth Opportunities:

• Skill Specialization: Opportunity to become a highly skilled custom framer, potentially leading to roles with more design responsibility or supervisory duties within the framing department.

• Retail Management Path: Progression into roles such as Key Holder, Assistant Store Manager, or Store Manager through demonstrated performance, leadership potential, and additional training.

• Cross-Departmental Experience: Potential to gain experience in other store departments, broadening retail operational knowledge.

• Company-Wide Opportunities: With experience and demonstrated success, opportunities may arise at district or corporate levels in areas like visual merchandising, training, or operations support.

📝 Enhancement Note: This role is a stepping stone within Michaels' retail structure. Growth is typically seen through mastering the core responsibilities, developing customer service and sales skills, and taking on increasing levels of responsibility within the store environment.

🌐 Work Environment

Office Type: Public retail store setting.

Office Location(s): Waldorf, Maryland (3026 Festival Way).

Workspace Context:

• The primary workspace is the retail floor and the custom framing shop within the store.

• The store environment is climate-controlled, though stock rooms may vary.

• The framing shop contains specialized equipment like a glass cutter and heat press, requiring careful operation.

• Some outdoor work may be involved for tasks like retrieving shopping carts or during truck unloads.

Work Schedule: Flexible schedule including nights, weekends, and early mornings. Part-time employment means hours will be less than full-time, requiring availability aligned with store operating hours and customer traffic patterns.

📝 Enhancement Note: The work environment is dynamic and customer-facing, typical of a retail setting. It requires adaptability to different tasks, from direct customer interaction on the sales floor to hands-on work in the framing department and logistical tasks like stocking.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online screening to assess basic qualifications, availability, and interest.

• In-Person Interview: A more in-depth interview with the hiring manager (Store Manager or Assistant Manager). This will likely involve behavioral questions assessing customer service skills, problem-solving abilities, and cultural fit.

• Skills Assessment/Demonstration: Potential for a practical assessment involving basic measuring, operating a simple tool, or a role-play scenario for customer interaction.

• Final Interview/Onboarding: If successful, a final discussion regarding role details, benefits, and onboarding procedures.

Portfolio Review Tips:

• Highlight Customer Interactions: Be ready to share specific examples of how you've provided excellent customer service, resolved issues, or helped customers find solutions, particularly in a sales or consultative context.

• Showcase Attention to Detail: For framing, emphasize your meticulousness. If you have examples of projects where precision was key, mention them.

• Demonstrate Enthusiasm for Craft/Product: Express genuine interest in arts, crafts, and the framing process. This aligns with the company's core business.

• Prepare for Role-Playing: Anticipate scenarios where you might need to "sell" a framing solution or handle a customer complaint.

Challenge Preparation:

• Scenario-Based Questions: Prepare for questions like "How would you handle a customer who is unhappy with their custom framing order?" or "How would you approach a customer who seems unsure about what they need?"

• Operational Questions: Be ready to discuss your understanding of retail operations, such as merchandising, inventory, and safety procedures.

• Basic Math & Measurement: Brush up on basic arithmetic and how to take accurate measurements, as these are fundamental to the role.

📝 Enhancement Note: The interview process for this role will likely focus on assessing practical skills, customer service aptitude, and alignment with Michaels' brand values. Candidates should be prepared to demonstrate their ability to engage customers and handle operational tasks effectively.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Including but not limited to mat cutters, frame saws, staple guns, and specialized joining equipment.

• Glass Cutter: Essential for custom glass sizing.

• Heat Press: Used in some framing processes for specific applications.

• Measuring Tools: Tape measures, rulers, and framing squares for precise measurements.

Analytics & Reporting:

• POS System: For transaction processing, sales tracking, and potentially basic inventory lookup.

• Inventory Management Software: Likely used for tracking stock levels, managing directed replenishment, and processing truck unloads.

CRM & Automation:

• Customer Relationship Management (CRM): While not a standalone CRM, the "Elevated ABC Deliver" approach implies a customer-centric methodology that may be supported by POS system features or simple tracking methods.

• Omni-Channel Support Systems: Tools that facilitate buy-online-pickup-in-store (BOPIS) or ship-from-store processes.

📝 Enhancement Note: Proficiency with specialized framing tools is critical. Basic computer skills are required for POS and potentially inventory systems. The company emphasizes a specific customer engagement methodology ("Elevated ABC Deliver") that may have system support.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: Fostering an environment that supports artistic expression and the joy of creating.

• Customer Focus: Prioritizing customer needs and experiences to build loyalty and drive sales.

• Teamwork & Respect: Promoting a collaborative atmosphere where team members support each other and treat everyone with respect.

• Quality & Precision: Emphasizing high standards in product creation, service delivery, and operational execution.

• Efficiency & Compliance: Adhering to established processes and procedures to ensure smooth operations and safety.

Collaboration Style:

• Cross-Functional Support: Team members are expected to assist each other across different store functions to ensure smooth operations and excellent customer service.

• Open Communication: Encouraging clear and respectful communication regarding tasks, customer needs, and operational issues.

• Shared Responsibility: A collective approach to maintaining store standards, achieving sales targets, and ensuring a positive customer experience.

📝 Enhancement Note: Michaels cultivates a culture that blends the creative spirit with the discipline of retail operations. The emphasis is on teamwork, customer satisfaction, and a commitment to quality in both products and service.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales efforts while also ensuring timely and high-quality production of custom framing orders.

• Customer Expectations Management: Meeting diverse customer needs and expectations for custom framing, which can range from simple displays to complex artistic presentations.

• Physical Demands: The role requires significant standing, lifting, and manual dexterity, which can be physically demanding over time.

• Adapting to Retail Rhythms: Working flexible hours, including weekends and evenings, and managing the pace of a busy retail environment, especially during peak seasons.

Learning & Development Opportunities:

• Framing Craftsmanship: Deepen expertise in custom framing techniques, materials, and design principles.

• Sales & Customer Engagement: Develop advanced consultative selling skills and customer relationship management techniques.

• Retail Operations Knowledge: Gain comprehensive understanding of store operations, inventory management, and visual merchandising.

• Leadership Potential: Opportunities to develop leadership skills through taking on additional responsibilities or pursuing management training paths within Michaels.

📝 Enhancement Note: The role presents opportunities to master a craft and develop strong retail skills. Challenges are typical of customer-facing retail roles with specialized product offerings, requiring adaptability and a commitment to continuous improvement.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer." "How would you handle a customer who is unhappy with a product or service?"

• Sales Approach: "How would you approach a customer who walks into the framing department but doesn't seem to know where to start?" "What steps would you take to sell a custom framing solution?"

• Problem-Solving: "Imagine a customer needs a frame for a very unusual item. How would you approach finding a solution?" "What would you do if you discovered a mistake in a custom framing order before it was completed?"

Company & Culture Questions:

• "Why are you interested in working for Michaels?"

• "What does 'creativity' mean to you in a retail context?"

• "How do you contribute to a positive team environment?"

Portfolio Presentation Strategy:

• Highlight Relevant Experience: If you have examples of custom work, design projects, or customer service achievements, be ready to describe them concisely. Focus on the problem, your solution, and the positive outcome.

• Demonstrate Technical Aptitude: Be prepared to talk about your comfort with tools and precise work, even if you don't have formal framing experience. Basic measuring skills can be a talking point.

• Show Enthusiasm: Convey your passion for crafting, art, or helping customers bring their creative visions to life.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service skills, a proactive sales attitude, attention to detail, and enthusiasm for the creative nature of Michaels' business.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Tailor Your Resume: Highlight any experience related to customer service, sales, working with tools, measuring, or visual merchandising. Quantify achievements where possible (e.g., "Increased sales in department by X%").

• Prepare for Behavioral Questions: Think of specific examples from past experiences that demonstrate your customer service, problem-solving, teamwork, and sales abilities.

• Research Michaels: Understand their brand, products (especially framing), and customer base. Be ready to articulate why you want to work there.

• Practice Your "Pitch": Be ready to briefly and enthusiastically explain why you are a good fit for the Framer role, emphasizing your customer-centric approach and willingness to learn.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.