Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Dover, Delaware, United States

Job Type: PART_TIME

Category: Retail Operations / Art & Design

Date Posted: 2026-05-27

Experience Level: 0-2 years

Remote Status: On-site

🚀 Role Summary

• Execute custom framing solutions for customers, focusing on building relationships and delivering personalized art solutions.

• Manage daily retail operations, including customer engagement, sales transactions, and maintaining store presentation standards.

• Operate specialized framing equipment and adhere to Standard Operating Procedures (SOPs) for quality and efficiency.

• Support inventory management, merchandising, and omni-channel processes to enhance the customer shopping experience.

📝 Enhancement Note: This role is positioned within a retail environment, emphasizing customer-facing sales and service within the specialized area of custom framing. The "Framer" title, combined with responsibilities like "building customer relationships while creating a memorable framing solution" and "deliver sales and production results," indicates a blend of sales, design consultation, and skilled craft execution. The required skills and physical demands further solidify this as a hands-on, customer-centric retail position with a specialized technical component.

📈 Primary Responsibilities

• Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with policies and regulations, driving operational excellence.

• Actively engage customers, utilizing a consultative sales approach (Elevated ABC Deliver) to understand their needs and propose tailored custom framing solutions, ultimately driving sales and production targets.

• Produce high-quality custom framing orders accurately and within established timelines, meeting customer expectations and company production standards.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Shop In Shop Out) and Directed Replenishment processes, to optimize the shopping environment.

• Deliver exceptional customer service by assisting shoppers, locating products, and ensuring a well-merchandised and fully stocked store, contributing to a positive retail experience.

• Execute cash handling procedures and operate the cash register accurately according to company standards, ensuring efficient and secure transaction processing.

• Participate actively in the truck un-load and stocking processes, ensuring adherence to truck standards and efficient inventory replenishment within budget constraints.

• Support company-wide shrink and safety programs, contributing to a secure and accident-free work environment.

• Collaborate effectively with team members, demonstrating acceptance, respect, and a positive attitude, especially in challenging situations, to foster a cohesive and productive work culture.

• Assist with and execute omni-channel processes, ensuring seamless integration between online and in-store customer experiences.

📝 Enhancement Note: The responsibilities highlight a dual focus on direct customer sales and the technical execution of framing services. The emphasis on "Elevated ABC Deliver" suggests a structured sales methodology that requires proactive engagement and solution-selling, directly impacting sales performance. Production quality and timeliness are also critical, underscoring the importance of craftsmanship and operational efficiency in fulfilling orders.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred, with a strong emphasis on practical skills and on-the-job training.

Experience: 0-2 years of experience in a customer-facing role, preferably within a retail or service environment. Prior experience in custom framing or a related craft is a plus but not strictly required.

Required Skills:

• Basic computer skills for point-of-sale (POS) operations and potential inventory lookups.

• Proficiency in basic measuring skills to ensure accurate framing dimensions and material usage.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Basic sales aptitude and willingness to engage customers in a consultative manner.

• Ability to perform physical tasks, including lifting, standing for extended periods, and using ladders.

Preferred Skills:

• Previous retail experience, particularly in a specialty or custom goods environment.

• Demonstrated experience in selling products and/or services, with a track record of meeting sales goals.

• Familiarity with visual merchandising principles and inventory management.

• Basic understanding of art and design principles as they relate to framing.

📝 Enhancement Note: The "0-2 years" experience level indicates this role is suitable for entry-level candidates or those with limited prior professional experience. The required skills are functional and hands-on, pointing towards a role that provides comprehensive training on specific equipment and processes. Preferred skills suggest that candidates with prior retail or sales exposure will have an advantage.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any relevant personal projects or examples of craftsmanship in their application or during interviews.

• Demonstrate an understanding of process adherence by referencing past experiences where following Standard Operating Procedures (SOPs) led to positive outcomes.

• Showcase an ability to learn and adapt to new systems and processes, particularly those related to point-of-sale (POS) and inventory management.

Process Documentation:

• Candidates should be prepared to discuss their understanding of following established workflows for customer order taking, production, and fulfillment.

• Highlight any experience with or understanding of inventory management processes, such as receiving, stocking, and replenishment.

• Be ready to articulate how they would contribute to maintaining a clean, safe, and well-organized workspace, which is a critical operational process.

📝 Enhancement Note: Given the entry-level nature of the role, a formal portfolio is unlikely to be a strict requirement. However, the emphasis on SOPs, process adherence, and the ability to learn new systems suggests that candidates should be prepared to speak to these operational aspects. Demonstrating a methodical approach to tasks and a commitment to following established procedures will be key.

💵 Compensation & Benefits

Salary Range: Based on industry standards for part-time retail associates in Dover, Delaware, with the added specialization of framing, the estimated hourly wage range is likely between $12.00 - $16.00 per hour. This range considers the entry-level experience requirement, the specific skill set involved in framing, and the local cost of living.

Benefits:

• Health Insurance: Medical, dental, and vision coverage options available for eligible team members.

• Paid Time Off (PTO): Accrual of paid time off for eligible part-time employees.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products, fostering creativity and personal use.

• Retirement Savings Plan: Options for saving for the future.

• Employee Assistance Program (EAP): Resources for personal and professional well-being.

Working Hours: This is a PART_TIME position. Specific hours will vary based on store needs and scheduling, but may include nights, weekends, and early mornings as indicated in the work environment description. The role may require approximately 20-30 hours per week, with potential for more depending on business demands.

📝 Enhancement Note: The salary estimate is based on general retail associate wages in the Dover, DE area, adjusted upwards slightly to account for the specialized framing skill requirement. Benefits listed are typical for Michaels Stores part-time employees, as indicated in the company description. The "PART_TIME" employment type directly informs the expected working hours.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts & Crafts, Home Decor, Custom Framing). Michaels operates within the highly competitive arts and crafts retail sector, serving a broad customer base interested in DIY projects, home decor, and personalized art solutions.

Company Size: Michaels operates over 1,300 stores across North America, placing it in the large enterprise category. This scale provides opportunities for standardized processes, extensive training programs, and a wide network of colleagues.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history and established presence in the retail market, emphasizing creativity and customer engagement.

Team Structure:

• Store-level teams are typically structured with a Store Manager, Assistant Store Manager(s), Team Leads, and Sales Associates/Specialists (like the Framer).

• The Framer will likely report to a Team Lead or Assistant Store Manager responsible for the framing department and overall store operations.

Methodology:

• Michaels emphasizes a customer-centric approach, focusing on building relationships and providing solutions. The "Elevated ABC Deliver" methodology guides customer interactions to drive sales and satisfaction.

• Operational efficiency is managed through Standard Operating Procedures (SOPs) for tasks ranging from sales transactions and inventory management to safety and security protocols.

• Continuous improvement is fostered through adherence to company programs, attention to safety, and support for omni-channel initiatives that enhance the customer journey.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is deeply rooted in creativity and customer service. The large store footprint implies a structured operational environment where adherence to processes is crucial for consistency and efficiency across all locations. The framing department is a key differentiator, requiring a blend of artistic skill and salesmanship.

📈 Career & Growth Analysis

Operations Career Level: This "Framer" role is an entry-level to early-career position within retail operations, specifically focused on a specialized department. It requires foundational customer service, sales, and technical skills related to custom framing. The scope involves direct customer interaction, sales generation, and fulfilling production orders within defined operational guidelines.

Reporting Structure: The Framer typically reports to a Team Lead or an Assistant Store Manager who oversees daily store operations, including the framing department. This structure provides direct supervision and guidance for operational tasks and performance.

Operations Impact: The Framer's impact is primarily seen through direct customer satisfaction, sales revenue generated from custom framing orders, and the quality of finished products. Efficient operations in the framing department contribute to overall store profitability and customer loyalty, positioning