Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Marietta, Georgia, United States

Job Type: PART_TIME

Category: Retail Operations / Sales

Date Posted: 2026-05-21

Experience Level: 0-2 Years

🚀 Role Summary

• Engage with customers to understand their art and framing needs, providing expert design consultations to create memorable framing solutions.

• Drive sales and production targets by effectively utilizing the Elevated ABC Deliver methodology to build customer relationships and close custom framing orders.

• Ensure high-quality and timely completion of all custom framing orders, adhering strictly to Standard Operating Procedures (SOPs).

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Ship-from-Store) and Directed Replenishment processes.

📝 Enhancement Note: This role is squarely within a retail operations and sales environment, focusing on a specialized service within a larger retail footprint. The emphasis on "Elevated ABC Deliver" points to a structured sales process designed to maximize customer engagement and conversion for custom framing services.

📈 Primary Responsibilities

• Adhere to Standard Operating Procedures (SOPs) and company programs to ensure legal compliance and operational efficiency in all tasks.

• Execute the "Elevated ABC Deliver" personal designer approach to build strong customer relationships and achieve sales and production goals for custom framing.

• Complete custom framing orders with exceptional quality and within specified timelines, ensuring customer satisfaction.

• Maintain the visual standards and inventory accuracy of the ready-made frame department and other assigned retail areas, including managing stock replenishment.

• Provide friendly and proactive customer service, assisting shoppers in locating products, offering solutions, and ensuring a well-merchandised, in-stock store.

• Participate actively in truck un-loading and stocking processes, ensuring adherence to truck standards and efficient inventory management.

• Operate the cash register, execute cash handling procedures accurately, and support shrink and safety programs to minimize losses and ensure a secure environment.

• Acknowledge all customers promptly, assist with product location, and offer tailored solutions to meet their creative needs.

• Support and execute omni-channel processes, facilitating seamless customer experiences across online and in-store channels.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, production, customer service, and general retail operations. The mention of "Elevated ABC Deliver" suggests a proprietary sales training and methodology that candidates should be prepared to learn and implement. The inclusion of omni-channel processes indicates a modern retail environment.

🎓 Skills & Qualifications

Education: Not explicitly specified, but a strong aptitude for learning and following detailed instructions is implied.

Experience:

• 0-2 years of experience in a customer-facing role is targeted, with a focus on learning and development.

Required Skills:

• Basic computer skills for point-of-sale (POS) systems and potentially order management.

• Proficiency in basic measuring skills for accurate framing dimensions.

• Ability to operate framing equipment safely and effectively.

• Competency in using a glass cutter for custom framing applications.

Preferred Skills:

• Previous retail sales experience, with a focus on consultative selling.

• Experience selling products and/or services to customers, particularly in a custom or specialized area.

• Familiarity with merchandising principles to maintain an appealing display.

• Basic understanding of inventory management concepts.

📝 Enhancement Note: The experience level is junior, indicating that the role is designed for individuals who may be new to specialized retail services but possess fundamental customer service and operational capabilities. The emphasis on "basic" skills suggests a trainable candidate pool.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate understanding of a structured sales process, particularly in consultative selling environments (e.g., Elevated ABC Deliver).

• Showcase examples of how you've met or exceeded sales targets or customer satisfaction metrics in previous roles.

• Ability to document and explain custom order processes, from initial consultation to final product delivery.

Process Documentation:

• Ability to follow and document Standard Operating Procedures (SOPs) for framing, sales, and store operations.

• Understanding of workflow for custom orders, from customer consultation, design, production, to fulfillment.

• Familiarity with inventory management processes, including stock replenishment and display maintenance.

📝 Enhancement Note: While a formal portfolio might not be mandatory for this entry-level role, candidates are expected to articulate their process-oriented thinking and problem-solving abilities during interviews. Highlighting past experiences where attention to detail, customer interaction, and adherence to procedures were critical will be beneficial.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Health Insurance (Medical, Dental, and Vision) - Eligibility may vary based on hours worked and employment status.

• Paid Time Off (PTO) - Accrual typically based on hours worked.

• Tuition Assistance - Support for continuing education and skill development.

• Generous Employee Discounts - On Michaels products and services.

Working Hours:

• This is a PART_TIME position. Specific hours will vary based on store needs, including nights, weekends, and early mornings. The role requires flexibility to accommodate peak retail periods and customer demand. The total weekly hours are not specified but will be consistent with part-time employment standards.

📝 Enhancement Note: Salary is estimated based on regional data for part-time retail roles in Georgia, with a premium for the specialized framing aspect. Benefits are listed as provided by the company, with a note on potential eligibility nuances for part-time roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts & Crafts, Home Decor, Custom Framing)

Company Size: Large (Over 10,000 employees globally, with over 1,300 stores in North America). This suggests a structured corporate environment with established processes and a significant operational footprint.

Founded: 1973. Michaels has a long-standing history in the retail sector, indicating stability and experience in serving customer needs.

Team Structure:

• The Framer likely works within a store team structure, reporting to a Store Manager or Assistant Store Manager, with direct oversight from a Framing Department Manager or Lead.

• Collaboration is expected with other store associates, particularly in customer service, sales, and inventory management.

Methodology:

• Emphasis on structured sales and service through proprietary methodologies like "Elevated ABC Deliver."

• Adherence to Standard Operating Procedures (SOPs) for consistent service delivery and operational efficiency.

• Data-driven approaches to inventory management and sales performance (e.g., Directed Replenishment, tracking sales targets).

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture at Michaels is rooted in creativity and customer engagement, supported by structured operational processes. The large size implies opportunities for learning established retail practices and potentially career advancement within the organization.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate. This role is foundational, providing exposure to direct customer interaction, sales, and specialized production within a retail setting.

Reporting Structure: The Framer will report to store management, likely a Framing Manager or Store Manager, and will work collaboratively with fellow store associates.

Operations Impact: This role directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction and store presentation. Effective framing services can drive repeat business and enhance the store's reputation for specialized offerings.

Growth Opportunities:

• Skill Advancement: Opportunity to become a highly skilled Custom Framer, mastering design principles, material knowledge, and advanced framing techniques.

• Retail Leadership: Potential to move into roles such as Framing Department Manager, Key Holder, Assistant Store Manager, or Store Manager, with expanded leadership and operational responsibilities.

• Cross-Functional Experience: Exposure to various aspects of retail operations, including sales, inventory, customer service, and potentially visual merchandising.

• Specialization: Develop expertise in a niche area (custom framing) that can be valuable across different retail or creative service industries.

📝 Enhancement Note: This role serves as a strong entry point into retail operations and sales. Growth is clearly defined within the retail hierarchy, with a path for specialization in custom framing or broader management roles.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the dedicated framing area within the store.

Office Location(s): Marietta, Georgia (specific store located at 4475 Roswell Rd Ste 700). The environment is a climate-controlled retail space, with potential for non-climate-controlled stock rooms and outdoor work during truck unloading.

Workspace Context:

• The framing shop area is equipped with specialized tools like a glass cutter and heat press, requiring careful operation and adherence to safety protocols.

• The store environment is customer-facing, demanding a positive and helpful demeanor.

Work Schedule:

• Flexible scheduling, including nights, weekends, and early mornings, is a requirement, consistent with part-time retail roles. This allows for coverage during peak business hours and busy retail seasons.

📝 Enhancement Note: The work environment is dynamic and customer-centric, typical of a retail store. The framing area presents a unique, hands-on production element within this setting. Flexibility in working hours is a key expectation for part-time associates.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief call or online application review to assess basic qualifications and interest.

• In-Person Interview: A more detailed discussion with the hiring manager (e.g., Store Manager or Framing Manager). This will involve behavioral questions, scenario-based questions related to customer service and sales, and potentially a brief demonstration of measuring or basic tool handling if applicable.

• Skills Assessment: The interview may include questions to gauge basic computer skills, measuring accuracy, and understanding of the framing process.

• Cultural Fit: Assessment of alignment with Michaels' values of creativity, customer focus, and teamwork.

Portfolio Review Tips:

• While a formal portfolio isn't standard for this role, be prepared to discuss your past experiences with concrete examples.

• For custom framing, emphasize any projects where you had to understand client needs, provide solutions, and ensure a high-quality outcome.

• If you have examples of meticulous work, accurate measurements, or successful customer interactions, prepare to share them verbally.

Challenge Preparation:

• Be ready to answer questions about how you would handle a difficult customer, a complex framing request, or a situation where you need to meet a tight deadline.

• Prepare to discuss your understanding of sales processes and how you would approach selling custom framing solutions.

• Think about how you ensure accuracy and quality in your work, especially when dealing with precise measurements or delicate materials.

📝 Enhancement Note: The interview process will likely focus on assessing foundational customer service skills, sales aptitude, and the ability to learn specialized tasks. Candidates should be prepared to articulate their experiences using the STAR method (Situation, Task, Action, Result) to demonstrate their capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing sales, handling cash, and potentially managing custom order details.

• Framing Equipment: Includes specialized tools for cutting mats, assembling frames, and finishing orders (e.g., mat cutters, framing saws, staple guns, heat presses).

• Glass Cutter: A key tool for custom framing, requiring precision and safety.

• Measuring Tools: Tape measures, rulers, and potentially specialized measuring devices for custom framing.

• Computer Skills: Basic proficiency for POS, potentially internal communication platforms, and order management software.

Analytics & Reporting:

• While direct analytics tools are unlikely for this role, the Framer will contribute to sales data through POS transactions.

CRM & Automation:

• The "Elevated ABC Deliver" methodology may involve elements of CRM principles for customer relationship management, tracking preferences, and follow-ups.

• No advanced automation tools are expected for this role; processes are likely manual and procedure-driven.

📝 Enhancement Note: The technology stack is primarily focused on retail POS systems and specialized manual tools for custom framing. The emphasis is on hands-on skill and procedural adherence rather than advanced software proficiency.

👥 Team Culture & Values

Operations Values:

• Creativity: Fostering an environment where creative solutions are encouraged for customer art and framing needs.

• Customer Focus: Prioritizing exceptional customer service and building lasting relationships through personalized design consultations.

• Teamwork: Collaborating effectively with fellow store associates to achieve store goals and provide a seamless customer experience.

• Integrity: Adhering to company policies, SOPs, and ethical practices in all transactions and operations.

• Efficiency: Striving for timely production of custom orders and maintaining an organized, well-stocked store environment.

Collaboration Style:

• Cross-functional Integration: Working closely with sales associates to identify customers for custom framing and with inventory teams to ensure stock availability.

• Process Review: Adhering to established procedures for framing, sales, and customer service, with opportunities for feedback to improve efficiency.

• Knowledge Sharing: Sharing best practices in framing techniques, customer engagement, and operational efficiency with colleagues.

📝 Enhancement Note: The culture emphasizes a balance between creative expression and structured operational excellence. Teamwork and customer-centricity are paramount, driven by company values that encourage both individual contribution and collective success.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer interactions and sales efforts while ensuring timely and high-quality framing production.

• Customer Expectations: Meeting diverse customer needs and aesthetic preferences for custom framing, often with unique or challenging artwork.

• Learning Curve: Mastering specialized framing equipment, techniques, and the company's sales methodology ("Elevated ABC Deliver") within a retail setting.

• Physical Demands: Performing physically demanding tasks, including lifting, standing for long periods, and working with specialized tools.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge of framing materials, design principles, and advanced techniques, potentially leading to certifications or specialized roles.

• Sales & Customer Service Skills: Develop advanced consultative selling and customer relationship management skills through structured training and on-the-job experience.

• Retail Operations Management: Gain exposure to broader retail functions, providing a pathway to leadership positions within Michaels stores.

• Continuous Improvement: Opportunity to contribute ideas for process improvements in framing production or customer service workflows.

📝 Enhancement Note: The role presents challenges that are typical of specialized retail positions, requiring a blend of technical skill, customer engagement, and operational efficiency. Growth opportunities are well-defined, offering clear paths for skill development and career progression within Michaels.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance multiple customer requests or tasks simultaneously. How did you prioritize?" (Assesses organizational and time management skills).

• "How would you approach a customer who is unsure about framing options for their valuable artwork?" (Tests consultative sales and problem-solving skills).

• "Imagine a customer needs a framing order by a specific date that is very soon. What steps would you take?" (Evaluates understanding of production timelines and proactive problem-solving).

Company & Culture Questions:

• "What interests you about working at Michaels and specifically in the framing department?" (Assesses cultural fit and genuine interest).

• "How do you contribute to a positive team environment?" (Explores collaboration and interpersonal skills).

Portfolio Presentation Strategy:

• Since a formal portfolio isn't expected, be ready to verbally walk through specific projects or experiences that demonstrate your skills.

• Prepare to discuss a situation where you successfully used your measuring skills or attention to detail to ensure a positive outcome.

• If you have sales experience, be ready to share an example of how you met or exceeded a sales target.

• Highlight any experience where you had to learn a new skill or operate new equipment quickly.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong customer service orientation, basic sales aptitude, meticulousness, and a proactive attitude towards learning and problem-solving. Behavioral questions are key, so preparing specific examples using the STAR method is highly recommended.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight any relevant customer service, sales, or hands-on experience. Emphasize skills like measuring, attention to detail, and cash handling. Use keywords from the job description such as "customer service," "sales," "framing," and "retail."

• Prepare for Behavioral Questions: Anticipate questions about handling customer interactions, problem-solving, teamwork, and attention to detail. Prepare specific examples using the STAR method (Situation, Task, Action, Result) to illustrate your skills.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and its custom framing services. Understand their commitment to creativity and customer experience.

• Articulate Your Interest: Be ready to clearly explain why you are interested in this specific role and how your skills align with the requirements, particularly your enthusiasm for learning custom framing.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.