Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: San Luis Obispo, California, United States

Job Type: PART_TIME

Category: Retail Operations / Sales Support

Date Posted: May 05, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and build relationships by providing expert custom framing solutions and consultative sales.

• Execute retail operations, including merchandising, inventory management, and customer service, to ensure a positive shopping experience.

• Operate framing equipment and manage production processes to deliver high-quality, on-time custom framing orders.

• Contribute to overall store performance by adhering to Standard Operating Procedures (SOPs), supporting sales targets, and participating in operational tasks like truck unloading and stocking.

• Leverage basic computer and measuring skills to support sales, production, and operational efficiency within the retail environment.

📝 Enhancement Note: This role, while in a retail setting, involves a specialized craft (framing) that requires specific technical skills and a consultative sales approach. The "Framer" title implies a focus on production and quality assurance within the custom framing department, directly impacting customer satisfaction and revenue generation for that segment of the business. The emphasis on "personal designer" and "Elevated ABC Deliver" suggests a strong customer-centric sales methodology is expected.

📈 Primary Responsibilities

• Consult with customers to understand their custom framing needs, offering design recommendations and product solutions that align with their art and budget.

• Accurately measure artwork and select appropriate framing materials, mats, and glazing using precise measuring and cutting tools.

• Operate and maintain custom framing equipment, including mat cutters, saws, and heat presses, ensuring safety and quality standards are met.

• Manage the custom framing order lifecycle from initial consultation and order entry through production, quality control, and final customer pickup.

• Maintain the visual presentation and stock levels of the ready-made frame department, as well as other assigned areas, including SISO (Shop In Shop Out) and Directed Replenishment processes.

• Provide exceptional customer service by acknowledging customers, assisting with product location, offering solutions, and ensuring a clean, safe, and clutter-free store environment.

• Process transactions accurately using the cash register and adhere to all cash handling procedures and standards.

• Participate actively in truck unloading and stocking processes, ensuring adherence to company standards and efficient inventory replenishment.

• Support company-wide shrink and safety programs by following established procedures and promoting a secure and safe work environment.

• Collaborate effectively with team members, demonstrating a positive and respectful attitude, and contributing to a cohesive team dynamic that upholds company values.

• Assist with and execute Omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, to enhance customer convenience and sales opportunities.

📝 Enhancement Note: The responsibilities highlight a blend of specialized craft, customer-facing sales, and general retail operations. The emphasis on "deliver sales and production results" indicates performance metrics will be tied to both the volume and quality of custom framing work, as well as overall store sales. "Elevated ABC Deliver" points to a specific sales training methodology that candidates should be aware of.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions, with a strong emphasis on practical skills over formal academic qualifications.

Experience:

• 0-2 years of experience in a retail environment, with a preference for roles involving customer interaction and sales.

• Prior experience in custom framing, art services, or a related craft-based role is highly preferred.

Required Skills:

• Basic computer skills for order entry, POS operation, and potentially design software.

• Basic measuring skills with a high degree of accuracy for framing applications.

• Ability to operate framing equipment (e.g., mat cutters, saws) and glass cutters safely and effectively.

• Proven ability to deliver friendly and effective customer service.

• Familiarity with cash handling procedures and operating a cash register.

• Basic merchandising and stock management skills to maintain department presentation.

• Ability to adhere to Standard Operating Procedures (SOPs) and company programs.

Preferred Skills:

• Retail sales experience, particularly in consultative selling environments.

• Experience with visual merchandising and maintaining department displays.

• Familiarity with Omni-channel retail processes.

• Basic knowledge of art, design principles, or framing techniques.

• Experience with inventory management systems or processes like SISO and Directed Replenishment.

📝 Enhancement Note: The "0-2 years" experience level suggests that while prior framing experience is preferred, Michaels is willing to train candidates with strong foundational skills in customer service, basic technical aptitude, and a willingness to learn the craft. The emphasis on "basic computer skills" and "basic measuring skills" indicates the core requirements, with the ability to operate specific equipment being a key trainable skill.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any relevant projects or experiences demonstrating their skills.

• Visual Examples: If you have personal projects or past work in framing, art, or design, be prepared to discuss them. This could include examples of custom framing you've done, even for personal items.

• Process Documentation: Be ready to describe how you would approach a customer consultation for custom framing, from initial inquiry to final product. Detail the steps you would take to ensure accuracy and customer satisfaction.

• System Familiarity: While specific systems are not listed as mandatory, highlighting any experience with POS systems, basic design software, or inventory tracking tools will be beneficial.

Process Documentation:

• Candidates should be prepared to articulate their understanding of key retail processes, including:

• Customer Consultation Workflow: How you would guide a customer through the framing selection process, including material choices, design options, and pricing.

• Production Workflow: Understanding the steps involved in fulfilling a custom framing order, from measurement and cutting to assembly and quality checks.

• Inventory Management: How you would contribute to maintaining stock levels, organizing the framing department, and participating in replenishment processes.

• Sales & Transaction Processing: Demonstrating proficiency in using a POS system for sales, returns, and other transactions.

📝 Enhancement Note: For an entry-level Framer position, a traditional "portfolio" in the sense of a designer's book might not be standard. However, demonstrating practical application of skills through past experiences, even personal projects, and clearly articulating process understanding during the interview will serve as a de facto portfolio. The emphasis is on the ability to learn and execute defined processes.

💵 Compensation & Benefits

Salary Range: $17.00 - $20.00 per hour

Benefits:

• Health Insurance (Medical, Dental, and Vision)

• Paid Time Off (PTO)

• Tuition Assistance

• Generous Employee Discounts on Michaels products and services

• Potential for other benefits as detailed on mikbenefits.com

Working Hours: This is a PART_TIME position. Specific hours will vary based on store needs and scheduling, but may include nights, weekends, and early mornings. The role implies standing for extended periods, requiring stamina. The total expected working hours per week will be less than 30-35 hours, typical for part-time roles.

📝 Enhancement Note: The stated salary range of $17.00 - $20.00 per hour is competitive for entry-level retail positions, especially those requiring specialized skills like framing, in the San Luis Obispo area. This range is likely influenced by local cost of living and the specific demands of the role. The benefits package, particularly health insurance and PTO, is robust for a part-time role, indicating Michaels' commitment to employee well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is North America's largest retailer of arts and crafts, operating over 1,300 stores and online platforms. They also own Artistree, a custom framing manufacturer.

Company Size: Large (over 1,300 stores across North America, with a significant employee base). This implies established processes, structured training programs, and opportunities for advancement within a large organization.

Founded: 1973. With a long history, Michaels has a well-established brand presence and operational framework.

Team Structure:

• Store Level: The Framer will be part of a store team, likely reporting to a Store Manager, Assistant Store Manager, or a dedicated Framing Department Manager/Lead.

• Departmental Focus: The role is primarily focused on the Custom Framing department, requiring close collaboration with other sales associates for customer service and operational support.

• Cross-functional Collaboration: Interaction with other store departments for general customer assistance, inventory management, and operational tasks (e.g., truck unloading) is expected.

Methodology:

• Customer-Centric Sales: Emphasis on building relationships and consultative selling ("Elevated ABC Deliver").

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) for consistent execution of tasks and compliance.

• Quality Production: Focus on delivering high-quality custom framing orders on time.

• Teamwork & Safety: Promoting a positive, respectful work environment and adhering to safety protocols.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' culture is geared towards creativity, customer service, and operational efficiency within a large retail framework. For a Framer, this means being part of a creative environment while adhering to corporate standards and processes. The company's size offers stability and potential for growth, but also means that individual roles are often highly structured.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, specialized retail position. It's a hands-on role focused on executing specific operational tasks (framing production and sales) within a defined department.

Reporting Structure: The Framer will report to store management (Store Manager, Assistant Manager) or a department lead responsible for the framing area. This structure provides direct supervision and guidance.

Operations Impact: The Framer's impact is dual-faceted:

• Revenue Generation: Directly contributes to sales through custom framing orders and supporting overall store sales initiatives.

• Customer Experience: Enhances customer loyalty and satisfaction by providing expert advice, quality products, and a positive shopping experience, particularly within the framing department.

• Operational Efficiency: Contributes to smooth store operations through adherence to SOPs, efficient production, and participation in general store tasks.

Growth Opportunities:

• Within Framing: Potential to become a Framing Lead or Department Specialist, taking on more responsibility for training, inventory, and complex orders.

• Across Store Operations: Opportunity to cross-train in other store departments, potentially leading to roles like Key Holder, Sales Lead, or Assistant Manager.

• Skill Development: Continuous learning in custom framing techniques, sales strategies, and retail operations management.

• Company Expansion: With a large national presence, there may be opportunities to transfer to different store locations or roles within the broader Michaels organization.

📝 Enhancement Note: While this is an entry-level role, Michaels' structure provides clear pathways for growth. For an operations-focused individual, the progression could move towards department management, store management, or even specialized roles within the corporate structure if specific operational or merchandising skills are developed and demonstrated.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace will be within the retail floor and the dedicated custom framing shop area.

Office Location(s): San Luis Obispo, California - specifically at the 273-B Madonna Rd location.

Workspace Context:

• Framing Shop: This area contains specialized equipment like glass cutters and heat presses, requiring adherence to safety protocols. It's a dedicated production space.

• Retail Floor: Involves customer interaction, product display, and general store upkeep. This area is climate-controlled.

• Stock Rooms: May not always be climate-controlled, and can involve lifting and moving heavy boxes.

• Collaboration: Frequent interaction with customers and fellow team members is a core aspect of the environment.

Work Schedule: Flexible scheduling, including nights, weekends, and early mornings, is a requirement for this PART_TIME role. The role necessitates the ability to remain standing for long periods and engage in physically demanding tasks.

📝 Enhancement Note: The work environment is dynamic and customer-facing. The framing shop requires a focus on detail and safety, while the retail floor demands excellent customer service and general operational awareness. The physical demands are significant, with extended standing and lifting required.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an online application and possibly a brief phone screen to assess basic qualifications and interest.

• In-Person Interview: Expect a one-on-one or panel interview at the store location. This will assess customer service skills, technical aptitude for framing, and cultural fit.

• Practical Assessment/Demonstration: You may be asked to demonstrate basic measuring skills, discuss how you'd handle a customer consultation, or show familiarity with tools if you have prior experience.

• Store Walkthrough: The interviewer might walk you through the store and framing area, discussing responsibilities and expectations in context.

Portfolio Review Tips:

• Highlight Relevant Experience: Even if not formal framing work, emphasize customer service roles, any hands-on skills (e.g., DIY projects, crafting), and experience with tools or machinery.

• Describe Processes: Clearly articulate how you would approach customer consultations, measure accurately, and ensure quality in production. Use specific examples of how you've managed tasks in previous roles.

• Showcase Enthusiasm: Express genuine interest in custom framing, art, and helping customers bring their creative visions to life.

• Be Prepared for Scenarios: Think about how you would handle common customer requests or challenges in a framing context (e.g., a customer unsure about design, a tight deadline).

Challenge Preparation:

• Customer Service Scenarios: Prepare responses for questions like "How would you handle an unhappy customer?" or "How do you help a customer who doesn't know what they want?"

• Technical Aptitude: Be ready to discuss your understanding of measurements, materials, and basic tool operation. If you have no direct experience, emphasize your ability to learn quickly and follow instructions precisely.

• Sales Acumen: Consider how you would upsell or cross-sell framing services or related products.

📝 Enhancement Note: The interview process will likely be practical and focused on assessing a candidate's ability to perform the core functions of the role and integrate into the store team. Emphasis will be placed on customer interaction, problem-solving, and a willingness to learn the technical aspects of framing.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Mat cutters (e.g., Logan, Fletcher), saws, framing points/nails, staple guns, hand tools.

• Glass Cutting Tools: For precisely cutting various types of glazing.

• Heat Press: For applying specific types of mounting or finishing.

• Measuring Tools: Tape measures, rulers, calipers for precise measurements.

Analytics & Reporting:

• Point of Sale (POS) System: For processing sales, returns, and managing customer transactions.

• Basic Computer Skills: For accessing order details, potentially company intranet, and basic communication.

CRM & Automation:

• Customer Relationship Management (CRM) Aspects: While not a formal CRM system, the role involves building customer relationships through personalized service and consultations. Order history and customer preferences may be tracked within the POS or a related system.

• Inventory Management Systems: Potentially used for tracking frame stock, mat boards, and other framing supplies. Familiarity with processes like SISO (Shop In Shop Out) and Directed Replenishment is a plus.

📝 Enhancement Note: The technology stack is focused on specialized production equipment and standard retail POS systems. Proficiency with these tools is key, and adaptability to learn new equipment and procedures is essential. The "Elevated ABC Deliver" may involve specific software or CRM-like functionalities for tracking customer interactions and sales goals.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Michaels fosters an environment where creativity is celebrated. As a Framer, this translates to helping customers express their style and vision through custom framing.

• Customer Focus: A strong emphasis on building relationships and providing exceptional service to ensure customer satisfaction and loyalty.

• Quality & Craftsmanship: A commitment to delivering high-quality workmanship in every custom framing order.

• Teamwork & Respect: Encouraging a positive, collaborative atmosphere where team members support each other and treat everyone with respect.

• Efficiency & Accountability: Upholding SOPs, managing time effectively, and taking ownership of responsibilities to ensure smooth store operations and production.

Collaboration Style:

• Customer-Centric Collaboration: Working with customers to co-create solutions.

• Team Support: Assisting colleagues with customer service, stock, and operational tasks.

• Process-Oriented: Following established procedures and contributing to process improvements where appropriate.

• Open Communication: Fostering an environment where feedback is shared constructively to improve performance and customer experience.

📝 Enhancement Note: The culture values both individual creativity and adherence to structured operational processes. Team members are expected to be customer-focused, supportive of each other, and committed to delivering quality work within established guidelines.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Sales: Effectively managing custom framing production timelines while also engaging with customers on the sales floor and driving new orders.

• Technical Skill Acquisition: Learning to operate framing equipment accurately and safely, and mastering various framing techniques.

• Customer Expectations: Meeting diverse customer needs and design preferences, sometimes with challenging artwork or specific budget constraints.

• Physical Demands: The role requires sustained standing, lifting, and manual dexterity, which can be physically demanding over time.

• Maintaining Quality Standards: Consistently producing high-quality framing that meets customer expectations and company standards, especially during busy periods.

Learning & Development Opportunities:

• Framing Craftsmanship: Extensive training on custom framing techniques, materials, and design principles.

• Sales & Customer Service: Development in consultative selling, relationship building, and customer experience management through company programs like "Elevated ABC Deliver."

• Retail Operations: Gaining experience in merchandising, inventory management, POS operation, and general store operations.

• Cross-Training: Opportunities to learn skills in other store departments, broadening operational knowledge.

• Career Advancement: Potential pathways into leadership roles within the store or specialized positions within Michaels.

📝 Enhancement Note: The role presents opportunities to develop a specialized craft and gain valuable retail sales and operations experience. Overcoming the physical demands and mastering the technical skills are key to success and growth.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution for their needs." (Focus on consultative sales and problem-solving.)

• "How would you approach a customer who is unsure about the design or cost of custom framing?" (Demonstrate customer service, patience, and sales guidance.)

• "Walk me through how you would measure a piece of art for custom framing." (Assess understanding of precision and process.)

Company & Culture Questions:

• "What do you know about Michaels and our custom framing services?" (Show research and genuine interest.)

• "How do you handle working in a fast-paced retail environment with multiple demands?" (Demonstrate time management and prioritization skills.)

• "Describe your experience with physical tasks like lifting and standing for long periods." (Address the physical requirements positively.)

Portfolio Presentation Strategy:

• Verbal "Portfolio": Be ready to discuss any past projects, even personal ones, where you applied similar skills (e.g., crafting, hands-on work, meticulous tasks).

• Process Walkthrough: Clearly articulate your step-by-step approach to a custom framing consultation and production. Use phrases like "First, I would...", "Then, I would ensure...", "Finally, I would...".

• Showcase Problem-Solving: If discussing a past challenge, explain the situation, your action, and the positive result.

• Enthusiasm for Craft: Convey your passion for art, design, and the craft of framing.

📝 Enhancement Note: Interviews will likely assess practical skills, customer service aptitude, and a willingness to learn. Demonstrating an understanding of the framing process and a customer-centric approach will be crucial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Michaels Stores careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service experience, hands-on skills, experience with tools or machinery, and any retail background. Quantify achievements where possible (e.g., "Assisted X number of customers daily," "Maintained department presentation standards").

• Prepare for Practical Questions: Be ready to discuss your approach to customer consultations, basic measurement, and your understanding of the framing process. If you have framing experience, be prepared to elaborate.

• Research Michaels: Understand the company's mission, values, and its position as a leader in arts and crafts retail, with a specific focus on its custom framing services.

• Practice Your "Elevated ABC Deliver": If you have prior sales experience, think about how you would apply a consultative, relationship-building approach to framing sales.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.