Framer

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Burbank, California, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: August 13, 2026

Experience Level: 0-2 years

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service within a retail environment, specifically in the custom framing department.

• Responsibilities include building strong customer relationships by understanding their needs and translating them into tangible framing solutions.

• The position requires hands-on operation of framing equipment and adherence to operational standards for production and store maintenance.

• It involves supporting overall store operations, including sales, merchandising, and inventory management, contributing to a positive shopping experience.

📝 Enhancement Note: While this role is not directly in Revenue Operations or Sales Operations in the traditional sense, it is a customer-facing retail role that directly impacts sales and customer retention. The emphasis on "building customer relationships," "delivering sales and production results," and "customer service" suggests a strong connection to the front-end of the revenue cycle and operational efficiency within the retail store context. The mention of "Elevated ABC Deliver" hints at a structured sales and service methodology that operations professionals might analyze or support.

📈 Primary Responsibilities

• Foster strong customer relationships by actively engaging with them, understanding their artistic needs, and recommending tailored custom framing solutions.

• Execute custom framing orders with a high degree of quality and efficiency, ensuring timely completion and customer satisfaction.

• Maintain the ready-made frame department, including the Special In, Special Out (SISO) and Directed Replenishment processes, to ensure optimal product presentation and availability.

• Provide friendly and proactive customer service, assisting shoppers in locating products, offering solutions, and ensuring a well-merchandised and in-stock store environment.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with all applicable laws, requirements, policies, and standards.

• Support company-wide shrink and safety programs, contributing to a secure and loss-prevention-focused store environment.

• Operate the cash register and execute cash handling procedures according to established standards, ensuring accuracy and security.

• Acknowledge all customers, assist with product location, and provide effective solutions to meet their needs.

• Participate in and support Omni-channel processes, ensuring seamless integration between online and in-store customer experiences.

• Assist with truck unloading and stocking processes, ensuring adherence to truck standards and completion within budget parameters.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer interaction, production work, and retail operational tasks. For an operations-minded individual, understanding how "Elevated ABC Deliver" impacts sales, how SOPs are enforced, and how Omni-channel processes are managed would be key areas of interest. The emphasis on "sales and production results" and "compliance to applicable laws and requirements" points to performance metrics and operational integrity.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for retail roles of this nature, though not explicitly stated.

Experience:

• 0-2 years of experience in a retail or customer-facing environment.

• Demonstrated ability to build customer relationships and provide solutions.

• Experience in production or craftsmanship, particularly related to art or custom work, is a plus. Required Skills:

• Basic computer skills for point-of-sale (POS) and potential order management systems.

• Basic measuring skills essential for accurate framing and material selection.

• Ability to operate framing equipment safely and effectively.

• Proficiency with glass cutting tools.

• Competency in cash handling and operating a cash register.

• Strong customer service and interpersonal communication skills.

• Ability to understand and adhere to Standard Operating Procedures (SOPs). Preferred Skills:

• Prior retail experience, particularly in a specialty or custom service environment.

• Proven experience selling products or services to customers, with a consultative approach.

• Familiarity with art, craft materials, and framing techniques.

• Experience with merchandising and inventory replenishment strategies.

📝 Enhancement Note: The "0-2 years" experience level suggests that foundational skills and a willingness to learn are prioritized over extensive prior experience. The specific mention of "basic computer skills" and "measuring skills" indicates the need for core competencies that are fundamental to many operations roles, even if applied in a different context. The preference for "selling products and/or services" aligns with a sales-driven operational model.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required for this entry-level role, candidates are encouraged to showcase examples of their work or projects that demonstrate attention to detail, craftsmanship, and problem-solving abilities.

• If applicable, include visual examples of custom framing projects or similar creative endeavors.

• Highlight any experience with process documentation or workflow improvement, even in informal settings (e.g., personal projects, volunteer work).

• Demonstrate an understanding of how to manage tasks efficiently and deliver results within a given timeframe. Process Documentation:

• Candidates should be prepared to discuss their understanding of following established procedures and SOPs.

• For this role, demonstrating an ability to learn and consistently apply a defined workflow for custom framing orders is crucial.

• Any experience in documenting steps or creating checklists for personal projects can be beneficial in illustrating an organized approach.

📝 Enhancement Note: For an entry-level retail operations role like this, a traditional "process and systems portfolio" is less common. However, candidates can demonstrate their operational aptitude by preparing to discuss their understanding of workflows, adherence to procedures, and any personal projects that showcase organizational skills and attention to detail. Highlighting how they would ensure quality and efficiency in their tasks would be valuable.

💵 Compensation & Benefits

Salary Range: $17.50 - $20.60 per hour. This range is competitive for a part-time retail associate role with specialized responsibilities in the Burbank, California area, reflecting the cost of living and industry standards for skilled craftspeople in a retail setting.

Benefits:

• 401(k) with employer match: Offers a retirement savings plan with company contributions.

• Employee Assistance Program (EAP): Provides confidential support for personal and work-related challenges.

• Medical, Dental, and Vision Coverage: Comprehensive health benefits for eligible team members.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Allows for pre-tax contributions to healthcare and dependent care expenses.

• Commuter Benefits: Support for transportation costs to and from work.

• Tuition Assistance: Financial aid for continuing education and skill development.

• Adoption Assistance: Support for team members building their families through adoption.

• Voluntary Insurance Options: Additional insurance coverage for life, disability, etc.

• Employee Discounts: Significant discounts on Michaels products and services, enhancing personal creativity and savings.

• Partner Discount Programs: Additional savings through affiliated companies.

• Potential for Overtime Compensation: In accordance with state and local laws, offering additional earning opportunities.

Working Hours: This is a part-time position. While the exact number of hours per week can vary, the role may require working nights, weekends, and early mornings to meet store operational needs and customer demand. The total expected working hours per week are approximately 40 for a full-time equivalent, but this role is specified as part-time.

📝 Enhancement Note: The salary range of $17.50 - $20.60 per hour is above the general minimum wage for California and reflects the specialized nature of the framing role. The comprehensive benefits package is a significant draw, especially for a part-time position, indicating Michaels' investment in its team members. The mention of "approximate 40 hours for a full-time equivalent" clarifies that this part-time role will likely be less than 40 hours, but the expectation of working nights, weekends, and early mornings is typical for retail operations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels Stores is a leading retailer in this sector, offering a wide range of supplies and services for creative projects, celebrations, and home décor. This industry context implies a focus on creativity, customer inspiration, and a community-oriented approach.

Company Size: Michaels operates over 1,300 stores in North America, indicating a large, established retail organization with significant operational scale. This size suggests well-defined processes, structured training programs, and opportunities for advancement within a robust corporate framework.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long history in the retail landscape, signifying stability and extensive experience in serving the arts and crafts market.

Team Structure:

• Operations Team: The Framer operates within a store-level team that includes store management, sales associates, and potentially other specialized roles. The framing department is a key operational unit within the store, focusing on a specific service offering.

• Reporting Structure: Typically, a Framer reports to a Store Manager or an Assistant Store Manager, who oversees all store operations and staff.

• Cross-functional Collaboration: This role requires collaboration with all store team members to ensure smooth daily operations, including assisting with customer service across different departments, supporting inventory tasks, and participating in store-wide initiatives. Collaboration with the broader Michaels network (e.g., distribution centers, corporate support) is also implicit.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing solutions, particularly through methods like "Elevated ABC Deliver." This indicates a structured approach to customer engagement and sales.

• Process Adherence: A strong emphasis is placed on following Standard Operating Procedures (SOPs) to ensure consistency, quality, and compliance across all stores.

• Data-Driven Improvements: While not explicitly detailed for this role, a large retail organization like Michaels likely uses sales data, inventory metrics, and customer feedback to inform operational decisions and drive efficiency.

Company Website: www.michaels.com

📝 Enhancement Note: The company's significant size and long history suggest a mature operational environment with established best practices. The "customer-centric" and "process-adherence" methodologies are core to retail operations, and the Framer's role directly contributes to both. Understanding the company's operational structure and its approach to customer engagement will be key for any operations professional interested in Michaels.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an entry-level to early-career stage within retail operations. It provides a foundational understanding of customer service, sales processes, production, and in-store operational management. It's an excellent starting point for individuals interested in the retail sector and its operational aspects.

Reporting Structure: The Framer typically reports to store leadership (Store Manager, Assistant Manager), who are responsible for operational execution and team performance. This structure offers direct mentorship from experienced retail managers.

Operations Impact: The Framer's role has a direct impact on store revenue through custom framing sales and by contributing to overall store sales via excellent customer service and product availability. Efficient operations in the framing department, including quality production and timely order fulfillment, directly influence customer satisfaction and repeat business, which are critical for long-term revenue stability.

Growth Opportunities:

• Skill Development: Opportunity to master custom framing techniques, expand knowledge of art materials, and improve sales and customer service skills.

• Cross-Training: Potential to gain experience in other store departments, such as merchandising, inventory, or cashiering, broadening operational skill sets.

• Advancement: Potential to move into roles like Lead Framer, Assistant Store Manager, or Store Manager, taking on greater operational responsibility and leadership.

• Specialization: For those with a passion for art and design, this role can lead to specialized positions within Michaels' custom framing division or related creative fields.

📝 Enhancement Note: For an operations professional, this role offers a practical, hands-on introduction to retail operations. The growth opportunities highlight a clear path for career progression within Michaels, moving from individual contributor to leadership roles with increasing operational oversight. The emphasis on skill development and cross-training is valuable for building a diverse operational skill set.

🌐 Work Environment

Office Type: This is a role within a public retail store setting. The work environment is dynamic, customer-facing, and involves interaction with a diverse clientele.

Office Location(s): The specific location is the Burbank store at 1551 N Victory Pl, Burbank, California. This is a standard retail store environment.

Workspace Context:

• Customer Interaction Zone: The primary workspace includes the framing counter, display areas for ready-made frames, and the overall retail floor where customer engagement occurs.

• Production Area: The frame shop itself is a dedicated workspace equipped with tools and machinery for custom framing, including a glass cutter and heat press. This area requires careful attention to safety protocols.

• Collaborative Environment: The role necessitates constant interaction with customers and fellow team members, fostering a collaborative atmosphere focused on achieving store goals and providing excellent service.

• Tools & Technology: Access to POS systems, framing equipment, and potentially inventory management tools.

Work Schedule: This is a part-time position. Work hours will include nights, weekends, and early mornings, aligning with the operational demands of a retail environment and customer availability. Flexibility in scheduling is essential.

📝 Enhancement Note: The work environment is typical of a retail store, emphasizing customer interaction and a hands-on approach. The frame shop area presents specific operational considerations related to equipment use, material handling, and safety protocols, which are crucial for any operations-focused individual to understand. The schedule flexibility is a common trait of part-time retail roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: May involve an online application and potentially an automated screening or brief phone interview to assess basic qualifications and availability.

• In-Person Interview: Likely to include a one-on-one or panel interview with the Store Manager or Assistant Store Manager. This will focus on customer service skills, problem-solving abilities, and understanding of the retail environment.

• Skills Assessment: Candidates may be asked to demonstrate basic measuring skills or discuss their approach to operating equipment, or describe how they would handle specific customer scenarios.

• Portfolio Discussion (Informal): While not a formal portfolio review, candidates should be prepared to discuss any relevant creative projects, past work experiences, or examples of problem-solving that showcase their aptitude for the role.

• Final Assessment: Evaluation will likely consider communication skills, enthusiasm, reliability, and cultural fit with the Michaels team.

Portfolio Review Tips:

• Showcase Craftsmanship: If you have personal projects related to art, framing, or detailed craftwork, be prepared to discuss them. Focus on the process, the materials used, and the final outcome.

• Highlight Problem-Solving: Frame any past experiences (even non-work related) where you had to solve a customer's issue or overcome a production challenge.

• Demonstrate Process Understanding: Be ready to explain how you would approach learning and executing the custom framing process according to established guidelines.

• Emphasize Customer Focus: Prepare examples of how you have provided excellent customer service or gone above and beyond to meet a customer's needs.

Challenge Preparation:

• Scenario-Based Questions: Expect questions like, "How would you handle a customer who is unhappy with their framing order?" or "A customer wants a frame for a very unusual item; how would you approach this?"

• Operational Thinking: Be ready to discuss how you would ensure accuracy in measurements, manage your time effectively to complete orders, and maintain a safe workspace.

• Company Knowledge: Research Michaels' mission, values, and their custom framing services. Understand their competitive positioning in the market.

📝 Enhancement Note: The interview process is designed to assess practical skills, customer service aptitude, and fit for a retail environment. For an operations perspective, focusing on how candidates approach process, problem-solving, and customer satisfaction will be key. Preparing to discuss how one would learn and execute established procedures is more critical than presenting a formal operations portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Including mat cutters, saws, jointers, and potentially specialized tools for different framing materials and techniques.

• Glass Cutting Tools: Essential for custom-sized glass or acrylic for frames.

• Heat Press: May be used for specific mounting or finishing processes.

• Cash Register/POS System: For processing sales transactions, handling cash, credit cards, and potentially managing customer orders and loyalty programs.

Analytics & Reporting:

• Sales Reporting: While not directly managed by the Framer, sales performance data from the POS system will be used by management to track framing sales and overall store performance.

• Inventory Management Systems: Used for tracking ready-made frame inventory, supplies, and potentially for directed replenishment.

CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" methodology suggests a structured approach to customer interaction that may be supported by CRM-like functionalities within the POS or a separate system, aimed at tracking customer preferences and sales history.

• Order Management: Systems for tracking custom framing orders from placement to completion.

📝 Enhancement Note: The technology stack for this role is heavily focused on point-of-sale systems and specialized production equipment. For an operations professional, understanding how these systems integrate (or don't) and how data flows from customer interaction to sales and production is a key area of interest. The "Elevated ABC Deliver" implies a degree of structured customer engagement that could be considered a form of CRM.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A primary value is prioritizing the customer's needs and ensuring their satisfaction through excellent service and high-quality products.

• Creativity & Inspiration: Michaels champions creativity, encouraging both team members and customers to explore their artistic potential.

• Teamwork & Collaboration: Working effectively with colleagues to achieve store goals and support a positive work environment is essential.

• Quality & Craftsmanship: A commitment to delivering well-executed custom framing that meets high standards.

• Integrity & Compliance: Adhering to company policies, procedures, and safety standards.

Collaboration Style:

• Customer-Centric: All interactions, whether with customers or colleagues, are geared towards providing solutions and fostering a positive experience.

• Process-Oriented: A strong emphasis on following established procedures to ensure consistency and efficiency in all tasks.

• Supportive: Team members are expected to support each other in achieving daily operational goals, assisting with tasks, and maintaining a positive store atmosphere.

📝 Enhancement Note: The company culture at Michaels, as reflected in this role, is a blend of customer service, creative inspiration, and operational discipline. For an operations professional, understanding how these values translate into daily practices, decision-making, and team interactions is crucial for assessing cultural fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Customer Service: Effectively managing time to complete custom framing orders while also providing prompt and attentive service to in-store customers.

• Handling Diverse Customer Needs: Meeting the unique framing requirements and expectations of a wide range of customers, from casual hobbyists to professional artists.

• Maintaining Quality Standards: Consistently delivering high-quality framing work that meets customer expectations and company standards, especially under time pressure.

• Adapting to Retail Demands: Working flexible hours, including nights and weekends, and managing the physical demands of a retail environment.

• Continuous Learning: Staying updated on new framing techniques, materials, and company procedures.

Learning & Development Opportunities:

• Framing Craftsmanship: Deepen expertise in custom framing techniques, material selection, and design principles.

• Sales and Customer Engagement: Enhance skills in consultative selling, relationship building, and problem-solving for customer needs.

• Retail Operations: Gain practical experience in merchandising, inventory management, POS operations, and store maintenance.

• Cross-functional Exposure: Opportunities to learn about other areas of the retail business, contributing to a broader understanding of operations.

• Potential for Leadership: Pathways to roles with increased responsibility, such as Lead Framer or Assistant Store Manager.

📝 Enhancement Note: The challenges presented are typical for a hands-on retail role that combines customer interaction with production. The growth opportunities are practical and directly related to skill development within the retail and craft industries. For an operations professional, these challenges and opportunities highlight areas where process improvement or enhanced training could have a significant impact.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you dealt with a difficult customer. How did you resolve the situation?" "A customer is unsure about what kind of frame they want for their artwork. How would you help them decide?"

• Process & Quality: "How would you ensure the accuracy and quality of a custom framing order?" "What steps would you take if you noticed a flaw in a frame you were working on?"

• Time Management: "Imagine you have a complex framing order due today and several customers waiting for assistance. How would you prioritize your tasks?"

Company & Culture Questions:

• "Why are you interested in working for Michaels, specifically in the Framer role?"

• "What do you know about Michaels' commitment to creativity and customer service?"

• "How do you handle working in a fast-paced retail environment with a team?" Portfolio Presentation Strategy:

• Visual Examples: If you have photos of custom framing projects you've done (even personal ones), be ready to show them and explain your process, materials, and the problem you solved.

• Process Walkthrough: Be prepared to describe, step-by-step, how you would take a custom framing order from initial customer consultation to final product.

• Highlighting Skills: Focus on how your skills in measurement, craftsmanship, customer interaction, and adherence to procedures make you a strong candidate.

📝 Enhancement Note: Interview preparation should focus on demonstrating practical skills, a customer-centric mindset, and an understanding of operational processes. Candidates should be ready to articulate their approach to quality control, time management, and customer problem-solving within the context of a retail framing environment.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Michaels Careers portal via the provided link.

• Resume Optimization: Tailor your resume to highlight any experience in customer service, sales, crafting, or detailed work. Use keywords from the job description such as "custom framing," "customer service," "sales," "measuring skills," and "equipment operation." Quantify achievements where possible (e.g., "Increased framing sales by X%," "Completed X orders per week").

• Portfolio Preparation: Gather any examples of your work that demonstrate craftsmanship, attention to detail, or problem-solving. This could include photos of projects, descriptions of processes you've followed, or examples of how you've provided excellent service. Even personal projects can showcase relevant skills.

• Interview Practice: Prepare to answer scenario-based questions related to customer service, problem-solving, and operational execution. Practice articulating your understanding of processes and your ability to adhere to SOPs. Research Michaels' values and their custom framing services.

• Company Research: Familiarize yourself with Michaels' mission, values, and their focus on creativity and customer experience. Understand the importance of the framing department within their retail strategy.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.