Framer-1

📍 Job Overview

Job Title: Framer
Company: Michaels Stores
Location: Flagstaff, Arizona, United States
Job Type: Part-Time
Category: Retail Operations / Custom Framing Specialist
Date Posted: May 17, 2026
Experience Level: Entry-Level (0-2 years)
Remote Status: On-site

🚀 Role Summary

• This is a customer-facing role focused on driving sales and providing exceptional customer service within the custom framing department.
• Responsibilities include consultative selling, accurate order taking, and ensuring high-quality production of custom framing projects.
• The role requires maintaining store standards, including visual merchandising and inventory management for the framing area.
• Candidates will leverage basic computer and measuring skills, alongside operational proficiency with framing equipment.

📝 Enhancement Note: While the job title is "Framer," the core responsibilities and required skills indicate a strong emphasis on sales and customer relationship management within a specialized retail environment. The role is not solely production-focused but also involves consultative selling and achieving sales targets.

📈 Primary Responsibilities

• Build and nurture customer relationships by providing expert advice and creating memorable custom framing solutions, directly impacting sales and production goals.
• Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with all applicable laws and operational standards.
• Complete custom framing orders with a high degree of quality and within established timelines, ensuring customer satisfaction.
• Maintain the ready-made frame department, including SISO (Sales In Store Only) and Directed Replenishment, to optimize product availability and visual appeal.
• Deliver friendly and proactive customer service, assisting customers in locating products, offering solutions, and ensuring a well-merchandised and fully stocked store environment.
• Support company-wide shrink and safety programs through diligent adherence to procedures and proactive identification of risks.
• Interact positively and respectfully with colleagues, remaining composed in challenging situations and serving as a role model that embodies the organization's vision and values.
• Participate actively in truck un-loading and stocking processes to ensure adherence to truck standards and completion within budget, contributing to efficient inventory management.
• Operate the cash register accurately and execute cash handling procedures to company standards, ensuring transactional integrity.
• Acknowledge all customers promptly, assist them in locating products, and provide effective solutions to meet their needs.
• Support and execute Omni channel processes, such as buy online, pick up in-store, and ship-from-store initiatives, to enhance customer convenience and drive sales.

📝 Enhancement Note: The inclusion of "Elevated ABC Deliver" suggests a specific sales methodology or customer engagement model that candidates should be prepared to learn and implement. This implies a structured approach to customer interaction beyond basic service.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for entry-level retail positions; specific higher education is not a stated requirement.
Experience: 0-2 years of experience in a retail environment, with a preference for sales or customer service roles. Experience in custom framing or art-related fields is a plus.

Required Skills:

• Basic computer skills for order entry, POS operations, and potential system navigation.
• Basic measuring skills for accurate custom framing order specifications.
• Ability to operate framing equipment and a glass cutter safely and effectively.
• Strong customer service orientation with a focus on building rapport and providing solutions.
• Cash handling and register operation proficiency.
• Ability to understand and adhere to Standard Operating Procedures (SOPs).
• Physical stamina to stand for extended periods, lift heavy items, and perform tasks requiring bending and reaching.

Preferred Skills:

• Previous retail sales experience, particularly in consultative selling environments.
• Experience selling products and/or services to customers, demonstrating an ability to close sales.
• Familiarity with merchandising principles and visual presentation standards.
• Experience with Omni channel retail processes.
• Basic understanding of art or framing principles.

📝 Enhancement Note: The "0-2 years" experience level suggests that while prior retail experience is preferred, the company is willing to train candidates with strong foundational skills and a positive attitude towards learning. Emphasis on "basic measuring skills" and "basic computer skills" indicates that advanced technical knowledge is not required upfront.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates can strengthen their application by preparing examples of how they have:
  • Successfully managed customer interactions to achieve sales goals in previous roles.
  • Demonstrated problem-solving skills in a retail or customer service setting.
  • Maintained organized and visually appealing work areas.
  • Effectively followed procedural guidelines or SOPs.
• Candidates should be prepared to discuss their experience with point-of-sale (POS) systems and basic computer applications.

Process Documentation:

• Candidates are expected to demonstrate an ability to learn and follow established processes for:
  • Customer consultation and needs assessment for custom framing.
  • Accurate order entry and specification capture using company systems.
  • Quality control checks for custom framing orders before customer delivery.
  • Store opening and closing procedures, including cash handling.
  • Inventory management tasks such as replenishment and receiving.

📝 Enhancement Note: For this role, the "portfolio" is less about tangible design work and more about demonstrating foundational retail competencies through behavioral examples and discussions about past experiences. Preparing specific anecdotes related to customer service, sales achievements, and process adherence will be key.

💵 Compensation & Benefits

Salary Range: As this is a part-time, entry-level retail position in Flagstaff, Arizona, the hourly wage is expected to be at or slightly above the local minimum wage, likely in the range of $14.00 - $17.00 per hour. This estimate is based on general retail industry benchmarks for similar roles in Arizona, considering the cost of living and the entry-level nature of the position.

Benefits:

• Health Insurance: Medical, Dental, and Vision coverage may be available, potentially on a pro-rated basis for part-time employees based on hours worked.
• Paid Time Off: Accrual of paid time off is likely, with details dependent on hours worked and tenure.
• Tuition Assistance: The company offers tuition assistance, providing a valuable opportunity for ongoing education and skill development.
• Employee Discounts: A significant employee discount on Michaels products is a key benefit for creative individuals.
• Other potential benefits may include a 401(k) plan (eligibility requirements apply), employee assistance programs, and opportunities for professional development.

Working Hours: This is a part-time position. While the exact number of hours can vary, it is common for part-time retail roles to involve 15-30 hours per week. Work hours will include nights, weekends, and early mornings, aligning with retail operational needs and customer traffic patterns. Flexibility in scheduling is often a requirement.

📝 Enhancement Note: The salary estimate is a benchmark for entry-level part-time retail roles in the specified region. Actual compensation will be determined by the company based on local market rates, candidate experience, and specific hours allocated. The "robust benefits" mentioned in the company description likely apply with some variations for part-time status.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the largest specialty provider of arts and crafts supplies in North America, serving a broad customer base interested in creative pursuits, home décor, and celebrations. This industry context means the company culture often embraces creativity, DIY projects, and a passion for making. Company Size: Michaels operates over 1,300 stores across the United States and Canada, employing thousands of individuals. This large retail footprint suggests a structured corporate environment with established operational procedures and a significant employee base, offering both stability and opportunities for internal movement. Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the retail sector, indicating a mature business model with refined operational strategies and a well-established brand identity.

Team Structure:

• Operations within a Michaels store typically involve a hierarchical structure with a Store Manager, Assistant Store Managers, Department Specialists (like Framers), and Sales Associates.
• The Framer role is part of the store's operational team, closely collaborating with other associates to ensure smooth daily operations, customer service, and sales targets are met.
• Cross-functional collaboration is essential, with Framers interacting with all store departments to support customer needs and operational tasks, including assisting with Omni channel fulfillment and general store upkeep.

Methodology:

• Data analysis in this context primarily involves sales tracking, inventory management, and understanding customer purchasing patterns to optimize product placement and sales strategies.
• Workflow planning focuses on efficient customer service delivery, order processing, and in-store task management, adhering to SOPs to ensure consistency and quality.
• Automation is less prevalent at the individual store associate level but is integrated at the corporate and supply chain levels. Associates focus on efficient execution of manual processes and utilizing POS systems effectively.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company's emphasis on "fueling the joy of creativity and celebration" suggests a culture that values passion, innovation, and customer engagement. For a Framer role, this translates to creating a positive and inspiring experience for customers looking to bring their creative visions to life.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level position within the retail operations framework, specifically focused on the custom framing department. It serves as a foundational role for individuals beginning their careers in retail or specialized sales environments. The responsibilities involve direct customer interaction, operational execution, and learning specific craft and sales skills.

Reporting Structure: The Framer typically reports directly to a Department Specialist, Assistant Store Manager, or Store Manager, depending on the store's specific management structure. They work as part of the broader store team, collaborating with peers and supervisors.

Operations Impact: The Framer's impact is primarily felt at the store level through direct sales generation, customer satisfaction, and the quality of custom framing services provided. By creating compelling framing solutions and fostering strong customer relationships, they contribute directly to the store's revenue and reputation within the local community. Effective operational execution also impacts store efficiency and profitability.

Growth Opportunities:

• Skill Development: Opportunity to become a skilled Custom Framing Specialist, mastering techniques, materials, and sales strategies within this niche.
• Cross-Training: Potential to cross-train in other store departments (e.g., Seasonal, Home Décor, Arts & Crafts) to gain broader retail operational experience.
• Advancement within Store: Possible progression to roles like Lead Sales Associate, Assistant Manager, or Store Manager for individuals demonstrating strong performance, leadership potential, and a commitment to the company's values.
• Specialization: Continued focus on custom framing could lead to roles with higher levels of responsibility within the framing department or potentially at a regional or corporate level if specialized expertise is developed.

📝 Enhancement Note: The growth path in a large retail organization like Michaels is often structured. Success in this entry-level role can open doors to further training and advancement, particularly for those who show initiative and a strong work ethic.

🌐 Work Environment

Office Type: This is a standard retail store environment. The workspace includes a customer-facing sales floor, a dedicated custom framing shop area, and stock room facilities. The framing shop is a specialized area equipped with tools and machinery required for custom framing. Office Location(s): The specific store location is Flagstaff, Arizona, at 1500 Riordan Ranch St. This is a public-facing retail environment situated in a commercial area, accessible to the local community.

Workspace Context:

• The environment is dynamic, with constant customer interaction and a need for adaptability.
• The framing shop area is a hands-on workspace requiring attention to detail and safe operation of equipment.
• Collaboration is fostered through teamwork with other store associates to manage daily tasks, customer flow, and operational efficiency. The store environment is designed to be customer-friendly and inspiring for creative individuals.

Work Schedule: The work schedule is flexible and varies based on business needs. As a part-time role, it will involve a mix of shifts, including evenings, weekends, and potentially early mornings. The store operates throughout the week, and associates are expected to contribute to coverage across these times.

📝 Enhancement Note: The work environment description highlights the physical demands and the need for adaptability. Candidates should be prepared for a fast-paced, customer-centric setting that requires both interpersonal skills and the ability to perform physical tasks.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely conducted by a hiring manager or HR representative, focusing on basic qualifications, availability, and initial interest in the role and company.
• In-Person Interview: This stage will involve a more in-depth discussion about your experience, customer service philosophy, and understanding of the Framer role. Be prepared to discuss your ability to handle sales, customer interactions, and operational tasks.
• Skills Assessment/Demonstration: You may be asked to demonstrate basic measuring skills or discuss how you would approach a customer consultation for custom framing.
• Final Interview/Onboarding: If successful, this stage will cover final details, benefits, and onboarding procedures.

Portfolio Review Tips:

• For this specific role, a traditional design portfolio is less critical than demonstrating your customer service and sales acumen.
• Prepare specific examples or anecdotes that showcase:
  • Your ability to build rapport with customers and understand their needs.
  • Instances where you successfully sold a product or service, ideally in a consultative manner.
  • How you have maintained organized work areas or followed procedures.
  • Your approach to problem-solving in a retail or customer service context.
• Be ready to discuss your understanding of the custom framing process at a high level, even if you haven't performed it before.

Challenge Preparation:

• Be prepared for situational questions, such as: "How would you handle a customer who is unhappy with their framing choice?" or "How would you approach a customer who seems hesitant about a custom framing purchase?"
• Demonstrate your understanding of the importance of accurate measurements and attention to detail in custom orders.
• Articulate your enthusiasm for creativity and helping customers bring their artistic visions to life.

📝 Enhancement Note: The emphasis for this role's application and interview process will be on behavioral competencies, sales aptitude, and a customer-centric mindset, rather than a technical portfolio of design work.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: Used for all customer transactions, order entry, and payment processing. Proficiency in using POS systems is essential.
• Framing Equipment: This includes specialized tools for cutting mats, assembling frames, and potentially heat presses for specific applications. Safe and effective operation is a core requirement.
• Glass Cutter: A fundamental tool for custom framing, requiring precision and skill.
• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate order specifications.

Analytics & Reporting:

• While associates may not directly use advanced analytics tools, they will interact with systems that track sales performance, inventory levels, and customer orders. Understanding how their work contributes to these metrics is beneficial.

CRM & Automation:

• Customer Relationship Management (CRM): While not explicitly stated, the reference to "building customer relationships" and "Elevated ABC Deliver" suggests that some form of CRM or customer interaction tracking may be utilized at a store or corporate level. Associates will likely input customer data during order placement.
• Stock Management Systems: Used for tracking inventory, managing replenishment, and processing truck unloads.

📝 Enhancement Note: The technology stack is focused on essential retail operations and specialized framing equipment. Proficiency with POS systems and a willingness to learn specific framing tools are key technical requirements.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction through excellent service, creative solutions, and building strong relationships.
• Creativity & Inspiration: Fostering an environment that celebrates and supports artistic expression and DIY projects.
• Quality & Craftsmanship: Commitment to delivering high-quality custom framing solutions that meet customer expectations.
• Teamwork & Respect: Collaborating effectively with colleagues, maintaining a positive and respectful workplace, and supporting company initiatives.
• Efficiency & Compliance: Adhering to SOPs, maintaining store standards, and contributing to operational efficiency and safety.

Collaboration Style:

• Cross-functional Integration: Framers work closely with all store associates to ensure a seamless customer experience and efficient store operations. This involves shared responsibilities for customer assistance and task completion.
• Process Improvement: While major process changes are corporate-driven, associates are expected to follow established procedures diligently and may provide feedback on operational efficiency to management.
• Knowledge Sharing: Team members are encouraged to share product knowledge and best practices, particularly within their specialized departments, to support overall team performance.

📝 Enhancement Note: The company's values, as outlined in their mission to "fuel the joy of creativity," are deeply embedded in the culture. For a Framer, this means embodying enthusiasm for creative projects and helping customers realize their artistic goals.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Managing customer consultations and sales targets while also ensuring the timely and high-quality production of framing orders can be demanding.
• Customer Expectations: Meeting diverse customer expectations for creative solutions, budget adherence, and turnaround times requires strong communication and problem-solving skills.
• Physical Demands: The role involves standing for long periods, lifting heavy items, and working with specialized equipment, which can be physically challenging.
• Learning Curve: Mastering framing equipment, materials, and sales techniques requires dedicated learning and practice.

Learning & Development Opportunities:

• Framing Expertise: Comprehensive training on custom framing techniques, materials, design principles, and sales strategies.
• Sales Skills Enhancement: Development in consultative selling, customer relationship management, and achieving sales targets.
• Retail Operations Knowledge: Gaining experience in merchandising, inventory management, POS operations, and Omni channel fulfillment.
• Career Progression: Opportunities to advance within Michaels stores, potentially into management or specialized roles, based on performance and demonstrated potential.

📝 Enhancement Note: The company's commitment to providing "robust benefits" and "tuition assistance" signals a culture that supports employee growth and well-being, offering avenues for both professional and personal development beyond the immediate role.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution for their needs, even when they weren't sure what they were looking for." (Focus on consultative selling, active listening, and problem-solving).
• "How would you approach a customer who is looking for custom framing for a valuable piece of art vs. a sentimental item?" (Demonstrate understanding of different customer needs and consultative sales approach).
• "Imagine a customer is on a tight budget but wants a high-quality framing solution. How would you guide them?" (Showcase ability to balance customer needs with available options and company offerings).

Company & Culture Questions:

• "What interests you about working at Michaels, and what do you know about our company's mission?" (Research Michaels' focus on creativity, community, and celebration).
• "How do you stay motivated in a role that requires both customer interaction and detailed operational tasks?" (Highlight your ability to manage multiple priorities and find satisfaction in both aspects of the job).
• "Describe your experience with or interest in arts, crafts, or DIY projects." (Show genuine enthusiasm for the company's core business).

Portfolio Presentation Strategy:

• Since a formal portfolio isn't expected, prepare 2-3 concise "stories" or examples from your past experience that highlight:
  • A challenging customer interaction you successfully navigated.
  • A time you went above and beyond to help a customer.
  • An instance where you demonstrated attention to detail or followed procedures meticulously.
• Be ready to talk about your understanding of the framing process basics and your enthusiasm for learning them.
• Emphasize your ability to learn quickly and adapt to new tools and processes.

📝 Enhancement Note: The interview will likely assess your customer service skills, sales aptitude, ability to follow procedures, and fit with Michaels' creative and customer-centric culture. Prepare to provide specific examples from your experience.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.
• Resume Optimization: Tailor your resume to highlight any relevant customer service, sales, or retail experience. Use keywords from the job description such as "customer service," "sales," "merchandising," and "POS systems." Quantify achievements where possible (e.g., "Assisted an average of 50 customers per day," "Consistently met sales targets").
• Portfolio Preparation: While no formal portfolio is required, prepare 2-3 specific examples (behavioral stories) from your past work or volunteer experiences that demonstrate your customer service skills, problem-solving abilities, attention to detail, and ability to follow procedures. Be ready to discuss these during an interview.
• Interview Practice: Practice answering common retail interview questions, focusing on situational scenarios related to customer service, sales, and handling challenges. Be ready to discuss your interest in Michaels and the creative aspect of the Framer role.
• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings. Understand the importance of custom framing within their business and be prepared to discuss how your skills align with the company's creative and customer-focused culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.