Framer-1

📍 Job Overview

Job Title: Framer

Company: Michaels Stores

Location: Santa Ana, California, United States

Job Type: PART_TIME

Category: Retail Operations / Sales

Date Posted: 2026-05-08

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and sales through expert custom framing solutions, aligning with the company's mission to fuel the joy of creativity.

• Execute daily retail operations, including customer service, sales transactions, and maintaining store presentation standards, to ensure a positive shopping experience.

• Uphold operational efficiency by adhering to Standard Operating Procedures (SOPs) for sales, production, inventory management, and safety.

• Contribute to a collaborative and positive work environment by embodying company values and supporting team objectives in sales and production.

📝 Enhancement Note: While the title is "Framer," the role encompasses broader retail operations responsibilities, including sales, customer service, and general store maintenance, indicating a hybrid role focused on both specialized framing services and general retail execution. The emphasis on "Elevated ABC Deliver" suggests a structured sales approach centered on customer relationship building and solution selling within the framing department.

📈 Primary Responsibilities

• Build and nurture customer relationships by understanding their art and framing needs, offering personalized design consultations and solutions.

• Execute custom framing orders with a high degree of quality and adherence to production timelines, ensuring customer satisfaction.

• Drive sales performance within the framing department by meeting and exceeding sales and production targets through effective selling techniques.

• Maintain visual merchandising standards for the ready-made frame department, as well as other assigned areas, including executing SISO (Shop In Shop Out) and Directed Replenishment strategies.

• Provide exceptional customer service by assisting shoppers, locating products, and offering solutions that enhance their shopping experience.

• Operate the cash register and handle all financial transactions accurately and efficiently, adhering to strict cash handling standards.

• Participate actively in inventory management processes, including truck unloads and stocking, to ensure product availability and compliance with company standards.

• Support company-wide shrink and safety programs, contributing to a secure and accident-free work environment.

• Collaborate effectively with team members, remaining positive and respectful to foster a cohesive and productive atmosphere.

• Assist with Omni channel processes, such as buy online, pick up in-store (BOPIS) or ship from store, to provide seamless customer experiences.

📝 Enhancement Note: The responsibilities highlight a dual focus on specialized framing expertise and general retail operational duties. "Elevated ABC Deliver" implies a sales methodology that requires active customer engagement and consultative selling, moving beyond transactional interactions. The mention of SISO and Directed Replenishment indicates a need for proficiency in inventory management and visual merchandising strategies.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred, with a strong emphasis on practical skills and on-the-job training.

Experience:

• 0-2 years of experience in a retail environment.

• Experience in a sales or customer-facing role, preferably with product or service sales, is preferred.

Required Skills:

• Basic computer skills for point-of-sale (POS) systems and potential inventory management software.

• Basic measuring skills to accurately assess artwork and frame dimensions.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Proficiency in cash handling and transaction processing.

• Ability to maintain organized and well-merchandised retail spaces.

Preferred Skills:

• Prior retail sales experience, particularly in custom or specialized product sales.

• Experience in consultative selling or building customer relationships to drive sales.

• Familiarity with visual merchandising principles.

• Experience with inventory management systems or processes.

📝 Enhancement Note: The "0-2 years" experience level suggests this is an entry-level or early-career position. The emphasis on "basic measuring skills" and "ability to operate framing equipment" points to a role where on-the-job training in specific technical skills will be a significant component. The "basic computer skills" requirement is typical for retail roles utilizing POS systems.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates should be prepared to discuss past experiences demonstrating problem-solving, customer interaction, and sales achievements.

• Evidence of ability to follow processes and standards, such as through examples of adhering to safety protocols or sales procedures in previous roles.

Process Documentation:

• Candidates are expected to demonstrate an understanding of and willingness to follow established Standard Operating Procedures (SOPs) for all job functions.

• Ability to learn and execute multi-step processes for custom framing order fulfillment, from consultation to production and completion.

• Capacity to document and report on sales activities and customer interactions as required by the POS system or sales management.

📝 Enhancement Note: For an entry-level role like this, a formal portfolio is less likely to be a strict requirement. Instead, the focus will be on the candidate's ability to articulate their skills and experiences through interview discussions, highlighting their aptitude for learning processes and demonstrating customer service excellence. Preparation should focus on behavioral examples related to the listed responsibilities.

💵 Compensation & Benefits

Salary Range: $17.50 - $20.60 per hour.

Benefits:

• Health Insurance (Medical, Dental, and Vision) provided for eligible team members.

• Paid Time Off (PTO) accrued for vacation, sick leave, and personal days.

• Tuition Assistance programs available to support ongoing education.

• Generous Employee Discounts on Michaels products and services.

Working Hours:

• This is a PART_TIME position.

• Specific hours will vary based on store needs and scheduling, potentially including nights, weekends, and early mornings.

• While not explicitly stated as flexible, the nature of retail requires adaptability in scheduling.

📝 Enhancement Note: The salary range is competitive for a part-time, entry-level retail position in the Santa Ana, California area. The benefits package is comprehensive for part-time employees, including health insurance, PTO, and tuition assistance, which are attractive incentives for career development. Researching specific eligibility requirements for each benefit is recommended.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Custom Framing)

Company Size: Large (Over 10,000 employees globally, with over 1,300 stores in North America). This size offers stability and structured career paths but may involve more standardized processes.

Founded: 1973, Michaels has a long-standing history in the retail arts and crafts market, positioning itself as a destination for creativity.

Team Structure:

• The Framer will likely be part of a store-level team, reporting to a Store Manager or Assistant Store Manager, with direct supervision from a Framing Department Manager or Lead.

• Collaboration is expected with fellow sales associates, including those in other departments, and potentially with inventory or visual merchandising teams.

Methodology:

• Data Analysis & Insights: While not a data-heavy role, understanding sales metrics, customer feedback, and inventory levels will be important for performance management.

• Workflow Planning & Optimization: Adhering to SOPs for framing production and sales processes is critical. Opportunities for personal efficiency improvement within these workflows may exist.

• Automation & Efficiency: Utilizing the POS system effectively and potentially engaging with digital tools for customer orders or inventory.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' culture emphasizes creativity, customer connection, and operational excellence within a large retail framework. The company's purpose, "to fuel the joy of creativity and celebration," suggests a positive and engaging work environment. For operations-minded individuals, understanding how to translate creative offerings into efficient retail processes and sales results will be key.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate with Specialized Functionality. This role serves as a foundational position within the retail operations structure, focusing on direct customer sales and service with a specific skill set in custom framing.

Reporting Structure: Typically reports to the Store Manager or Assistant Store Manager, with functional oversight from a Framing Department Manager or Lead. May also take direction from regional or district management regarding operational standards and sales targets.

Operations Impact: This role directly impacts store revenue through custom framing sales and general retail transactions. It also influences customer loyalty and brand perception through the quality of service and product offered, contributing to overall store performance and operational efficiency.

Growth Opportunities:

• Operations Skill Advancement: Progress to a Framing Department Lead or Manager role, overseeing production, sales, and team members within the framing department.

• Retail Management Path: Develop into Assistant Store Manager or Store Manager positions, gaining broader responsibility for all store operations, team leadership, and financial performance.

• Specialized Training: Opportunities for further training in advanced framing techniques, design principles, or other specialized retail areas.

• Cross-Departmental Experience: Gain experience in other store departments, such as visual merchandising or inventory management, to build a comprehensive retail operations skill set.

📝 Enhancement Note: The growth path from Framer at Michaels is typical for retail environments, offering clear progression from an individual contributor role to supervisory and management positions. The emphasis on custom framing provides a specialized skill that can lead to departmental leadership. For those interested in broader operations, moving into store management offers a wider scope.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is dynamic, customer-facing, and requires constant interaction with shoppers and team members.

Office Location(s): Santa Ana, California - specifically at 3921 S Bristol St. This location is a physical retail store.

Workspace Context:

• The primary workspace includes the retail sales floor, the custom framing counter/area, and potentially stock rooms.

• The framing shop environment involves the use of tools like glass cutters and heat presses, requiring attention to safety protocols.

Work Schedule:

• PART_TIME position with variable hours, including nights, weekends, and early mornings.

• The schedule will be determined by store operational needs and management.

📝 Enhancement Note: The work environment is hands-on and customer-centric. For operations professionals, understanding how to manage workflow and maintain efficiency in a busy, often unpredictable, retail setting is crucial. The specific mention of climate-controlled areas versus potential exceptions in stock rooms indicates a need for adaptability.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an application review and potentially a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: A face-to-face interview at the store location to assess customer service skills, framing aptitude, problem-solving abilities, and cultural fit. This may involve a practical demonstration or discussion of skills.

• Situational Questions: Expect questions related to customer interactions, handling difficult situations, sales scenarios, and operational tasks (e.g., "How would you handle a customer unhappy with their framing order?").

• Skills Assessment: Discussion around your experience with measuring, basic computer use, and any familiarity with tools or equipment.

Portfolio Review Tips:

• For this role, a formal portfolio is not typically required. Instead, focus on preparing to discuss your experiences and skills effectively.

• Prepare specific examples that demonstrate your customer service abilities, problem-solving skills, and any experience with sales or artistic endeavors.

Challenge Preparation:

• Be prepared for scenario-based questions that test your judgment and approach to common retail challenges.

• Practice articulating how you would build customer relationships and deliver solutions, especially within the framing context.

• Consider how you would balance multiple tasks, such as assisting a customer, completing a framing order, and maintaining store presentation.

📝 Enhancement Note: The interview process for this role will likely be more focused on behavioral and situational questions rather than technical assessments or case studies. Candidates should prepare to speak about their customer service philosophy, their ability to learn quickly, and their enthusiasm for the company's products and mission.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Includes specialized tools for cutting mats, glass, and assembling frames. Familiarity with a glass cutter is a minimum requirement.

• Heat Press: Used in some framing processes.

• Basic Measuring Tools: Rulers, tape measures, calipers for accurate artwork and frame sizing.

Analytics & Reporting:

• Point of Sale (POS) System: Essential for processing sales, managing transactions, and potentially tracking customer orders and basic inventory.

• Basic Computer Skills: For accessing company information, training modules, and potentially basic reporting or communication tools.

CRM & Automation:

• Elevated ABC Deliver: This system or methodology is used for customer engagement and sales, likely integrated with the POS or a separate customer management tool.

• SISO (Shop In Shop Out) & Directed Replenishment: Internal systems or processes for managing inventory and visual merchandising.

📝 Enhancement Note: Proficiency in using a POS system and basic computer applications is expected. The key "tools" are the specialized framing equipment and the "Elevated ABC Deliver" sales approach, which implies a structured customer engagement process. Understanding how to leverage these tools effectively will be crucial.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through excellent service and quality framing solutions.

• Creativity & Passion: Embracing the joy of creativity and helping customers bring their artistic visions to life.

• Efficiency & Quality: Executing framing orders with precision, timeliness, and high standards.

• Teamwork & Respect: Collaborating positively with colleagues and contributing to a supportive work environment.

• Safety & Compliance: Adhering to all company policies, safety procedures, and operational standards.

Collaboration Style:

• Cross-functional Integration: Working seamlessly with other store associates to provide a unified customer experience.

• Process Adherence: Following established workflows for sales, production, and inventory to ensure consistency and efficiency.

• Knowledge Sharing: Willingness to share knowledge and best practices, particularly within the framing department, to support team development.

📝 Enhancement Note: Michaels emphasizes a culture that blends creative passion with operational discipline. For operations professionals, understanding how to balance the "art" of framing with the "science" of retail operations, sales targets, and customer service is key to success. The company values suggest a positive, growth-oriented, and customer-centric environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Specialized Skills with General Retail: Effectively managing time between detailed custom framing work and broader store responsibilities like customer service, stocking, and sales.

• Meeting Sales Targets: Consistently driving custom framing sales in a competitive retail landscape.

• Physical Demands: Performing physically demanding tasks like lifting heavy items, standing for extended periods, and working with tools.

• Learning Curve: Mastering the operation of framing equipment and understanding design principles for custom framing.

Learning & Development Opportunities:

• Framing Expertise: Deepen skills in custom framing design, material selection, and production techniques.

• Sales & Customer Engagement: Enhance consultative selling skills and customer relationship management through the "Elevated ABC Deliver" program.

• Retail Operations Fundamentals: Gain comprehensive experience in store operations, inventory management, merchandising, and loss prevention.

• Career Advancement: Potential to move into leadership roles within the store or specialized departments.

📝 Enhancement Note: This role presents an excellent opportunity for individuals to develop a specialized skill set in custom framing while gaining foundational experience in retail operations. The challenges are typical of a hands-on retail role, with significant opportunities for skill development and career progression within a large, established company.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be ready to describe how you would handle a customer who is unsure about framing options, or one who is unhappy with their finished product. Use the STAR method (Situation, Task, Action, Result).

• Sales Approach: Prepare to discuss how you would approach a customer to offer custom framing solutions and how you would build rapport to drive sales. Highlight any experience with consultative selling.

• Operational Tasks: Be prepared to explain how you would prioritize tasks when faced with multiple demands (e.g., serving a customer at the register, a framing consultation, and stocking shelves).

• Problem Solving: Describe a time you encountered a problem in a previous role and how you resolved it. Focus on solutions that maintain customer satisfaction and operational efficiency.

Company & Culture Questions:

• Motivation: Why are you interested in Michaels and specifically in the Framer role? Connect your answer to the company's mission of creativity and customer engagement.

• Teamwork: Provide examples of how you have successfully collaborated with a team in a previous role.

• Company Values: How do you embody values like customer focus, creativity, and respect in your work?

Portfolio Presentation Strategy:

• Since a formal portfolio isn't expected, prepare a concise "verbal portfolio" of your key skills and experiences.

• Highlight specific achievements related to customer service, sales, problem-solving, and any relevant technical or artistic skills.

• Be ready to discuss your understanding of the framing process and your eagerness to learn and master it.

• Prepare to articulate your understanding of basic retail operations and how you would contribute to a positive and efficient store environment.

📝 Enhancement Note: The interview preparation should focus on demonstrating enthusiasm for creativity, strong customer service skills, and a proactive approach to learning and problem-solving. Emphasize your ability to work both independently on framing tasks and collaboratively as part of a retail team.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, comfort with learning new technical skills, and any artistic or design-related background. Use keywords from the job description such as "customer service," "sales," "framing," "retail operations," and "problem-solving."

• Prepare for Interview Scenarios: Practice answering behavioral questions using the STAR method, focusing on examples that showcase your customer engagement, problem-solving capabilities, and ability to follow procedures.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and company mission. Understand how the Framer role contributes to the overall customer experience and store success.

• Articulate Your Skills: Be ready to discuss your basic computer skills, measuring abilities, and any experience with tools or equipment. Express your enthusiasm for learning the specialized framing equipment and processes.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.