Expert Product Designer - Web

📍 Job Overview

Job Title: Expert Product Designer - Web

Company: Sword Health

Location: Porto, Portugal

Job Type: Full Time

Category: Product Design / User Experience (UX) Design

Date Posted: May 22, 2026

Experience Level: 5-10 Years

Remote Status: Remote (with preference for Portugal-based candidates due to visa and regulatory requirements)

🚀 Role Summary

• Spearhead the end-to-end design of Sword Health's web product experiences, ensuring a seamless user journey from initial engagement to ongoing member interaction.

• Drive innovation in AI-led product experiences, integrating human-centered design principles with advanced AI capabilities to enhance patient outcomes and healthcare delivery.

• Champion a data-driven design approach, leveraging user feedback, usability testing, and analytics to iterate and optimize web product surfaces.

• Collaborate extensively with Product Managers, Tech Leads, and Engineering teams to co-create impactful solutions and ensure efficient design handoffs.

• Contribute to the evolution and maintenance of Sword Health's comprehensive Design System, ensuring consistency and scalability across all web platforms.

📝 Enhancement Note: This role is positioned as an "Expert Product Designer," implying a senior level of responsibility and autonomy. The emphasis on "owning" web experiences, balancing complex constraints, and contributing to a Design System suggests a need for seasoned professionals with a strong strategic and execution-oriented mindset. The AI proficiency requirement is a significant differentiator for Sword Health, requiring candidates to demonstrate practical application of AI in both their personal workflow and product design.

📈 Primary Responsibilities

• Take full ownership of key web design flows, meticulously balancing user needs, business objectives, and technical feasibility across the entire user interface.

• Drive the design process for multi-step user experiences, such as onboarding flows, complex forms, and content-rich surfaces, ensuring intuitive navigation and engagement.

• Implement a rigorous test-and-learn methodology, utilizing A/B testing, usability studies, and direct user feedback to inform design decisions and measure impact.

• Partner closely with Product Management and Engineering to translate product strategies into intuitive and effective web interfaces, ensuring seamless integration and development.

• Foster cross-functional collaboration with other designers and teams to maintain design consistency and uphold brand integrity across all digital touchpoints.

• Actively contribute to the development and enhancement of the company's Design System, ensuring its robustness, scalability, and adherence to best practices.

• Thoughtfully integrate AI tools to enhance personal productivity and design AI-led product experiences that leverage the synergy of Human + AI for superior patient care.

• Continuously analyze product performance, user behavior, and market trends to identify areas for improvement and innovation within web product offerings.

📝 Enhancement Note: The primary responsibilities highlight a blend of strategic design leadership and hands-on execution. The emphasis on "owning" flows, balancing multiple constraints, and driving a "test-and-learn" mindset indicates a need for designers who can operate autonomously and influence product direction. The specific mention of "AI-led product experiences" and "human + AI for superior patient outcomes" underscores the critical importance of understanding and applying AI in product design within the healthcare context.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Design, Human-Computer Interaction, or a related field is often preferred in senior design roles. Equivalent practical experience will also be considered.

Experience:

• Minimum of 5 years of progressive experience in product design, with a strong emphasis on web-based user interfaces, complex multi-step user flows, and user-facing product development. Required Skills:

• Product Design Expertise: Proven ability to design intuitive, engaging, and effective web user experiences from concept to launch.

• Figma Proficiency: Advanced, pro-level skills in Figma for rapid prototyping, wireframing, and high-fidelity design creation.

• Accessibility Standards: Deep understanding and practical application of accessibility guidelines, particularly WCAG (Web Content Accessibility Guidelines), ensuring inclusive design for all users.

• Data Interpretation: Ability to read, interpret, and derive actionable insights from user data, analytics, and testing results to inform design decisions.

• Design Systems: Solid understanding of design system principles, components, and best practices for maintaining consistency and scalability across platforms.

• AI Tool Integration: Demonstrated thoughtful use of AI tools in the design process to enhance productivity and efficiency.

• AI-Led Product Design: Experience conceptualizing and designing product experiences that effectively integrate AI functionalities for user benefit.

• User Experience (UX) Design: Comprehensive knowledge of UX principles, user research methodologies, and information architecture.

Preferred Skills:

• Complex Web Flows: Experience designing intricate web flows, including comprehensive onboarding processes, multi-step forms, and content-heavy interfaces.

• Cross-Platform Design: Background working across multiple product verticals or platforms that share common web infrastructure.

• Frontend Development Knowledge: Basic understanding of frontend development principles (HTML, CSS, JavaScript) to facilitate better collaboration with engineers and understand technical constraints.

• Analytics Tools: Familiarity with web analytics platforms (e.g., Google Analytics, Amplitude) for tracking user behavior and performance.

• Personal Projects: A history of personal design projects or independently built products, showcasing initiative and passion.

• Health-Tech Experience: Previous experience designing products within the health-tech or healthcare industry, understanding its unique user needs and regulatory landscape.

📝 Enhancement Note: The requirement for a portfolio "leading with measurable impact (before/after, metrics)" is a critical differentiator for this role. This suggests that candidates will be evaluated not just on their design craft but on their ability to demonstrate tangible business and user outcomes. The emphasis on "AI Fluency" with specific levels (Explorer, Builder, Integrator) indicates that candidates are expected to have a practical, hands-on understanding of AI, not just theoretical knowledge.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Measurable Impact: Lead with case studies that clearly articulate the problem, your design process, and quantifiable results (e.g., increased conversion rates, reduced task completion time, improved user satisfaction scores). Use "before and after" comparisons where applicable.

• Demonstrable Craft & Taste: Showcase high-fidelity mockups and prototypes that highlight your visual design skills, attention to detail, and aesthetic sensibility.

• Clear Point of View: Articulate your design decisions, rationale, and the trade-offs considered. Avoid simply presenting a process walkthrough; explain why you made certain choices.

• Web Flow Specialization: Include examples specifically focused on complex web flows, multi-step user journeys, onboarding experiences, or user-facing product modules.

• AI Integration Examples: Showcase instances where AI was used to enhance the user experience or where you designed AI-powered features.

Process Documentation:

• Workflow Design & Optimization: Demonstrate your ability to map out user journeys, identify pain points, and design optimized workflows for web applications.

• System Implementation Standards: If applicable, show how your designs integrate with or inform the development of design systems and component libraries.

• Measurement & Performance Analysis: Explain how you use data and user feedback to iterate on designs and measure their effectiveness post-launch.

📝 Enhancement Note: The portfolio requirements are heavily focused on demonstrating ROI and impact, aligning with business objectives. The explicit request for "measurable impact" and "clear point of view" suggests that candidates should prepare to defend their design decisions with data and strategic reasoning, rather than just showcasing aesthetic skills.

💵 Compensation & Benefits

Salary Range: €51,240 - €80,520 per year (EUR)

Explanation of Salary Range:

This range is based on the provided data and typical compensation benchmarks for Expert Product Designers in Portugal with 5-10 years of experience. The salary is inclusive of base pay, potential variable compensation (bonuses, incentives), and equity. The actual offer will depend on the candidate's specific skills, qualifications, experience, location, and market demand. Sword Health emphasizes that compensation is adjusted quickly for "outlier talent" to align with impact.

Benefits:

• Health, Dental, and Vision Insurance: Comprehensive coverage for medical, dental, and vision needs.

• Meal Allowance: Financial support for meals, typically provided as a card or direct reimbursement.

• Equity Shares: Opportunity to own a part of the company through stock options or grants, reflecting long-term commitment and shared success.

• Remote Work Allowance: Financial assistance to support a productive remote work setup (e.g., home office equipment, internet costs).

• Flexible Working Hours: Ability to adjust working hours to accommodate personal needs and optimize productivity, within operational requirements.

• Work From Home: Support for remote work, allowing for greater flexibility in work location.

• Discretionary Vacation: A flexible approach to paid time off, encouraging employees to take time to rest and recharge as needed.

• Snacks and Beverages: On-site or remote provisions for refreshments, contributing to a comfortable work environment.

Working Hours:

• The standard is likely around 40 hours per week, typical for a full-time role.

• Sword Health offers Flexible Working Hours, indicating a degree of autonomy and trust in employees to manage their schedules effectively, provided they meet project deadlines and collaborate successfully with their teams.

📝 Enhancement Note: The salary range is provided in EUR, aligning with the Porto, Portugal location. The note about compensation adjustments for "outlier talent" and the inclusion of equity are key points for candidates to consider regarding long-term earning potential and career growth. The benefits are comprehensive and tailored to a hybrid/remote work environment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology (Health-Tech), Artificial Intelligence (AI)

Company Size: Sword Health is a rapidly growing company, indicated by its significant funding rounds and global expansion. While the exact number of employees isn't provided in this snippet, its scale suggests a dynamic and ambitious environment. As of recent reports, it's over 1,000 employees globally.

Founded: 2020. This indicates a relatively young, innovative, and fast-paced company culture, likely characterized by agility, experimentation, and a strong focus on disruption.

Team Structure:

• Operations Team: The "Web" team likely operates within a Product or Engineering department. The Expert Product Designer will be part of a product squad, working alongside a Product Manager and a Tech Lead, with close collaboration with engineers.

• Reporting Structure: The designer will likely report to a Head of Product Design, Design Lead, or VP of Product, depending on the organizational structure.

• Cross-functional Collaboration: The role emphasizes strong collaboration with Product Management, Engineering, and other Design teams to ensure product consistency and a unified user experience. The Design System team is a key partner.

Methodology:

• Data-Driven Decision Making: A core tenet, with emphasis on using data, user insights, and A/B testing to guide design iterations and product development.

• Agile Development: Likely employed, with a focus on iterative design, rapid prototyping, and continuous feedback loops.

• AI Integration: A fundamental part of Sword Health's approach, influencing both internal workflows and the products being built.

• Human-Centered Design: Despite the AI focus, the company prioritizes superior patient outcomes, indicating a strong commitment to understanding and meeting user needs.

Company Website: swordhealth.com

📝 Enhancement Note: Sword Health's identity is deeply rooted in AI and healthcare innovation. The company's rapid growth since 2020 suggests a culture that values speed, experimentation, and a forward-thinking approach. The emphasis on "AI Fluency" is not just a skill but a cultural expectation, integrated into how employees work and how products are designed.

📈 Career & Growth Analysis

Operations Career Level: Expert Product Designer - This role represents a senior individual contributor position. It signifies a high degree of autonomy, responsibility for significant product areas, and the expectation of mentorship and thought leadership within the design team. It's a position where the designer is expected to solve complex problems independently and influence product strategy.

Reporting Structure: The designer will likely report to a Design Lead or Head of Design, working within a cross-functional product team that includes a Product Manager and Engineering Lead. This structure allows for direct influence on product strategy and execution.

Operations Impact: The role has a direct and significant impact on Sword Health's core mission: "AI to heal billions and unlock humanity's full potential." By owning web product experiences, the designer shapes how users (patients, enterprise clients) interact with Sword's AI Care platform. Their work directly influences user engagement, patient outcomes, operational efficiency for clients, and ultimately, the company's ability to scale its innovative healthcare solutions and achieve its business goals. The emphasis on "measurable impact" in portfolios underscores this critical contribution.

Growth Opportunities:

• Leadership in Design: Progress towards a Senior/Principal Product Designer role, leading larger initiatives or product areas, and potentially managing junior designers.

• Specialization: Deepen expertise in AI-driven product design, healthcare UX, or web platform architecture.

• Mentorship: Opportunity to mentor less experienced designers and contribute to the growth of the design team.

• Cross-Functional Impact: Expand influence by contributing to other product areas or strategic initiatives within the company.

• Skill Development: Continuous learning opportunities in AI, new design technologies, and healthcare innovation, supported by the company.

📝 Enhancement Note: The "Expert" title indicates a significant growth trajectory. Candidates are not just expected to perform but to evolve within the company, potentially taking on lead roles or specialized expertise areas. The direct link between design impact and the company's mission and financial success is a key growth driver.

🌐 Work Environment

Office Type: Sword Health offers a hybrid work model, with the possibility of working from home and explicitly mentioning "Remote work allowance." While the job is based in Porto, Portugal, the company culture supports remote work.

Office Location(s): Porto, Portugal. The company also has offices in other global locations, but this specific role is tied to Portugal and requires candidates to be legally able to work there.

Workspace Context:

• Collaborative Environment: The role requires close collaboration with Product Managers, Tech Leads, Engineers, and other designers, suggesting a dynamic and interactive work setting, even if remote.

• Tools and Technology: Access to industry-standard design tools like Figma, prototyping software, and potentially collaboration platforms (e.g., Slack, Miro). The company's focus on AI suggests potential use of AI-powered design assistance tools.

• Team Interaction: Regular opportunities for team meetings, design critiques, and knowledge-sharing sessions, facilitated through virtual and potentially in-person interactions.

Work Schedule:

• Flexible Working Hours: This is a key perk, allowing employees to structure their workday around personal needs and peak productivity times, while still ensuring alignment with team collaboration and project deadlines.

• Remote Work: The option to work from home is explicitly supported, providing flexibility in the daily work environment.

📝 Enhancement Note: The combination of "Remote work allowance," "Flexible working hours," and "Work from home" indicates a strong commitment to employee flexibility and well-being, particularly for remote or hybrid roles. This environment is conducive to focused design work and effective cross-functional collaboration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Resume and portfolio review to assess experience, skills, and alignment with role requirements.

• Portfolio Presentation & Design Challenge: Candidates will likely present their portfolio, focusing on case studies that demonstrate measurable impact and AI integration. A practical design challenge may be given, either take-home or during an interview, to assess problem-solving skills, design process, and Figma proficiency.

• Cross-functional Interviews: Discussions with Product Managers, Engineering Leads, and potentially other designers to evaluate collaboration style, technical understanding, and ability to balance user needs with business/technical constraints.

• Cultural Fit & AI Fluency Assessment: Interviews to gauge alignment with Sword Health's values, particularly around AI proficiency (demonstrating at least Level 1 Explorer), innovation, and data-driven decision-making.

• Final Interview: Potentially with a senior leader (e.g., Head of Design, VP Product) to discuss strategic vision and long-term impact.

Portfolio Review Tips:

• Quantify Everything: For each case study, clearly state the problem, your approach, and the measurable outcomes. Use metrics like % increase in conversion, % decrease in task time, user satisfaction scores, etc.

• Tell a Story: Structure your case studies to tell a compelling narrative about the challenge, your thought process, the solutions you designed, and the impact achieved.

• Highlight AI Integration: Explicitly showcase how you've used AI tools in your workflow or designed AI-powered product features. Explain your rationale and the benefits.

• Showcase Craft and Polish: Ensure your visual designs are clean, professional, and demonstrate a high level of craft. Prototypes should be interactive and well-executed.

• Focus on Web Flows: Prioritize examples that specifically demonstrate your expertise in designing complex web user journeys and multi-step experiences.

• Articulate Your Point of View: Be prepared to explain why you made specific design decisions, the trade-offs involved, and how your choices aligned with user needs and business goals.

Challenge Preparation:

• Understand the AI Context: Be ready to discuss how AI can be applied to improve healthcare experiences and user interactions.

• Practice Figma: Ensure you can quickly and efficiently create wireframes, prototypes, and high-fidelity mockups in Figma.

• Think Systematically: Demonstrate an understanding of design systems and how your designs would fit into a larger, cohesive system.

• Problem-Solving Approach: Be prepared to break down complex problems, brainstorm solutions, and justify your approach.

📝 Enhancement Note: The emphasis on both a strong portfolio and potentially a design challenge suggests a rigorous evaluation process. Candidates should prepare to demonstrate not only their design skills but also their strategic thinking, problem-solving abilities, and practical application of AI.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core tool for UI design, wireframing, prototyping, and design system collaboration. Proficiency at a "pro-level" is explicitly required.

• Prototyping Tools: While Figma has robust prototyping capabilities, familiarity with other tools like InVision or Adobe XD might be beneficial for broader context.

• AI Design Assistants: Tools like Uizard, Galileo AI, or AI plugins within Figma for rapid ideation, asset generation, or workflow automation.

Analytics & Reporting:

• Web Analytics Platforms: Experience with tools such as Google Analytics, Amplitude, Mixpanel, or similar platforms to track user behavior, measure product performance, and identify trends.

• Usability Testing Platforms: Familiarity with tools for conducting remote or in-person usability studies (e.g., UserTesting.com, Lookback).

CRM & Automation:

• While not directly a design tool, understanding how designs integrate with customer data platforms or marketing automation tools can be beneficial. Experience with CRM systems like Salesforce or HubSpot might be relevant for understanding user data contexts.

• Collaboration Tools: Proficiency with tools like Slack, Jira, Confluence, and Miro for team communication, project management, and collaborative ideation.

📝 Enhancement Note: The explicit mention of "pro-level Figma skills" is paramount. The company's focus on AI also suggests an openness to exploring and integrating AI-powered design tools into their workflow. Familiarity with analytics tools is crucial for the "test-and-learn" approach.

👥 Team Culture & Values

Operations Values:

• AI Fluency: A foundational expectation, integrated into daily work and product development. This means understanding AI's potential, limitations, and how to leverage it responsibly.

• Data-Driven: Decisions are informed by data, user research, and measurable outcomes, rather than solely intuition.

• User-Centricity: Despite the AI focus, the ultimate goal is to improve patient outcomes and user experiences, requiring deep empathy and understanding of user needs.

• Innovation & Experimentation: A culture that encourages trying new approaches, iterating quickly, and learning from both successes and failures.

• Collaboration & Transparency: Open communication and teamwork across disciplines are essential for building complex products.

• Impact-Oriented: A focus on delivering tangible results and contributing to Sword Health's mission of healing billions.

Collaboration Style:

• Cross-Functional Partnership: Designers work closely with Product Managers and Engineers, fostering a shared sense of ownership and accountability for product success.

• Design System Adherence & Contribution: A collaborative approach to maintaining and evolving the Design System, ensuring consistency while allowing for innovation.

• Feedback Culture: Openness to giving and receiving constructive feedback to drive continuous improvement in both product design and personal development.

• Agile & Iterative: Working in sprints, with regular check-ins and feedback loops to adapt to changing requirements and insights.

📝 Enhancement Note: Sword Health's culture appears to be a blend of cutting-edge tech innovation (AI, rapid growth) and a mission-driven purpose (healthcare). The emphasis on AI Fluency as a core value, alongside data-driven decision-making and user-centricity, defines the unique operational ethos of the company.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing AI Innovation with User Needs: Designing AI-powered experiences that are intuitive, trustworthy, and genuinely beneficial to users, avoiding "AI for AI's sake."

• Navigating Complex Healthcare Domain: Understanding the nuances of healthcare, patient privacy (HIPAA/GDPR considerations), and clinical reasoning to design effective and compliant solutions.

• Technical Constraints: Working within the technical limitations of web development and AI implementation, requiring close collaboration with engineering.

• Rapid Growth Environment: Adapting to a fast-paced, evolving company where processes and priorities may shift quickly.

• Maintaining Design Consistency: Ensuring a cohesive user experience across a growing suite of web products and features, especially as the Design System matures.

Learning & Development Opportunities:

• AI in Design Specialization: Deepen expertise in leveraging AI tools for design workflows and designing AI-native product experiences.

• Health-Tech Domain Expertise: Gain in-depth knowledge of the healthcare industry, patient journeys, and clinical workflows.

• Design System Leadership: Contribute significantly to the evolution of a scalable design system, potentially leading its governance or expansion.

• Cross-Functional Influence: Develop skills in influencing product strategy and collaborating effectively across diverse teams.

• Industry Conferences & Training: Opportunities to attend relevant design, AI, and health-tech conferences or pursue specialized training.

📝 Enhancement Note: The challenges are directly tied to the company's innovative field and rapid growth. Addressing these challenges presents significant opportunities for professional development and specialization, particularly in the burgeoning areas of AI and health-tech design.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex web flow you designed from start to finish. What were the key user needs, business goals, and technical constraints, and how did you balance them?" (Focus on your process, decision-making, and measurable outcomes.)

• "How have you used AI tools to enhance your personal design productivity? Provide specific examples." (Demonstrate your 'Explorer' level AI fluency.)

• "Walk us through a project where you designed an AI-led product experience. What was the intended synergy between Human and AI, and what was the impact?" (Showcase your ability to design for AI.)

• "How do you approach ensuring accessibility (WCAG) in your web designs? Can you give an example of a specific challenge you faced and how you resolved it?" (Highlight your commitment to inclusive design.)

• "Tell us about a time you used data or user feedback to significantly alter a design direction. What was the outcome?" (Emphasize your data-driven approach.) Company & Culture Questions:

• "What excites you most about Sword Health's mission and our approach to AI Care?" (Research the company's mission and AI strategy.)

• "How do you see yourself contributing to our Design System and maintaining consistency across our web products?" (Show understanding of design system importance.)

• "Describe your experience working in agile, cross-functional teams. How do you ensure smooth collaboration with PMs and Engineers?" (Focus on teamwork and communication.)

• "How do you stay updated with the latest trends in product design, AI, and health-tech?" (Demonstrate continuous learning.) Portfolio Presentation Strategy:

• Structure: Organize your presentation logically: Problem -> Your Role -> Process -> Solution -> Impact.

• Visuals: Use high-quality mockups and interactive prototypes. Keep text concise and focus on visual storytelling.

• Metrics First: Start with the impact and quantifiable results where possible, then delve into the process that led to those results.

• AI Emphasis: Clearly call out any projects involving AI tools or AI-driven features. Explain your approach and the benefits.

• Conciseness: Be mindful of time. Focus on 2-3 strong, relevant case studies that best showcase your expertise for this role. Be prepared to answer deep-dive questions on any aspect.

• Point of View: Be ready to defend your design decisions with clear rationale, backed by data or user insights.

📝 Enhancement Note: The interview preparation guidance focuses on demonstrating practical AI application, measurable impact, and strong collaboration skills, aligning with Sword Health's core values and the specific demands of the Expert Product Designer role.

📌 Application Steps

To apply for this Expert Product Designer position:

• Submit your application through the provided Lever link (jobs.lever.co/swordhealth/...).

• Portfolio Customization: Tailor your portfolio to highlight web design expertise, complex flows, and measurable impact. Explicitly showcase projects involving AI integration or where you utilized AI design tools.

• Resume Optimization: Ensure your resume clearly articulates 5+ years of relevant product design experience, emphasizing achievements related to web products, accessibility, and data-informed design. Integrate keywords such as "Figma," "WCAG," "Design Systems," and "AI Product Design."

• Interview Preparation: Practice presenting your portfolio, focusing on storytelling, quantifiable results, and clear articulation of your design process and rationale. Prepare to discuss your "AI Fluency" and how you've applied it.

• Company Research: Thoroughly research Sword Health's mission, AI approach, product offerings, and recent news to demonstrate genuine interest and understanding of their impact in the health-tech industry. Understand their commitment to "AI Care."

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.