Experience Designer – Employee UX Portal Designer

U.S. Bank
Full-time$98k-116k/year (USD)Brookfield, United States

📍 Job Overview

Job Title: Experience Designer – Employee UX Portal Designer

Company: U.S. Bank

Location: Charlotte, NC (with flexibility for Atlanta, GA; Hopkins, MN; Minneapolis, MN; San Francisco, CA; Chicago, IL; Gresham, OR; Englewood, CO; Cincinnati, OH; Brookfield, WI; Irving, TX; Earth City, MO)

Job Type: Full time

Category: User Experience (UX) Design / Digital Product Design

Date Posted: 2026-07-29

Experience Level: 6+ Years

Remote Status: Hybrid (3+ days in office)

🚀 Role Summary

  • Design and deliver human-centered, intuitive, and scalable self-service experiences for U.S. Bank's employee portals, focusing on reducing support effort and enhancing productivity.

  • Leverage a deep understanding of UX strategy, user research, and enterprise platform expertise to optimize end-to-end employee journeys.

  • Drive adoption and satisfaction through data-driven optimization, content strategy, and AI-enabled design solutions.

  • Collaborate closely with IT, HR, and other business stakeholders to translate complex needs into accessible, inclusive, and compliant digital solutions.

  • Champion the integration of design thinking and agile methodologies throughout the product development lifecycle.

📝 Enhancement Note: While the title is "Experience Designer," the specific focus on "Employee UX Portal Designer" and the required skills point towards a specialized role within the broader UX discipline, with a strong emphasis on internal enterprise systems and employee-facing applications. This role is distinct from customer-facing UX design and requires a unique blend of technical platform knowledge and user advocacy.

📈 Primary Responsibilities

  • Lead the planning, creation, and presentation of persuasive, engaging, and strategic UX concepts that influence product roadmaps and demonstrate potential solutions for employee self-service portals.

  • Conduct comprehensive user research, including interviews, surveys, and usability testing, to inform the design of personas and employee journey maps for optimizing workplace experiences.

  • Design and enhance employee self-service portals (e.g., ServiceNow, SharePoint) with scalable navigation, structured knowledge bases, and seamless workflows to improve user efficiency.

  • Develop intuitive flow designs, reduce friction in request submission, and structure complex enterprise content for enhanced discoverability within internal platforms.

  • Create wireframes, interactive prototypes, and high-fidelity mockups, adhering to design systems and ensuring responsive, accessible (WCAG-compliant) interfaces.

  • Leverage analytics, user behavior insights, and A/B testing to continuously optimize portal performance, reduce support volume, and enhance overall user satisfaction.

  • Design and refine clear microcopy, optimize internal knowledge articles, and improve internal search relevance to drive self-service success.

  • Align UX designs with ITSM/HRSD workflows and explore the integration of AI-assisted and automated experiences, such as virtual agents and GenAI summaries, to streamline support processes.

  • Collaborate effectively with cross-functional teams, including IT, HR, Marketing, Brand, and CX, to ensure designs align with U.S. Bank's brand guidelines and create interconnectivity across various touchpoints.

  • Present UX solutions and design rationales to leadership and stakeholders, articulating the business value and impact of proposed enhancements.

  • Champion the integration of design into an agile environment, participating in all phases of the release cycle (discover, deliver, and assess).

  • Ensure adherence to reusability standards by leveraging and expanding the Design System and established platform capabilities.

  • Manage cross-enterprise user needs to define and deliver product performance goals, focusing on outcomes and customer experience.

📝 Enhancement Note: The responsibilities emphasize a blend of strategic UX thinking, hands-on design execution, and platform-specific expertise, particularly in ServiceNow and SharePoint. The role requires a proactive approach to identifying opportunities for improvement and driving adoption through user-centric design and collaboration.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Human-Computer Interaction (HCI), Design, Computer Science, or a related field is typically expected for roles with this experience level. Equivalent practical experience will also be considered.

Experience: 6+ years of UI/UX (User Experience Design) experience, with a significant portion focused on enterprise portals and employee-facing applications.

Required Skills:

  • UX Strategy & Research: Proven ability to conduct user interviews, surveys, and usability testing; experience in developing personas and employee journey maps to optimize end-to-end workplace experiences.

  • Enterprise Portal Design: Demonstrated experience in designing and enhancing employee self-service portals, specifically with platforms like ServiceNow (Employee Center, Service Portal, UI Builder) and Microsoft 365/SharePoint intranet ecosystems, focusing on scalable navigation, structured knowledge bases, and seamless workflows.

  • Interaction & Information Architecture: Strong skills in creating intuitive flow designs, reducing friction in request submission, and structuring complex enterprise content for optimal discoverability.

  • Front-End Development Proficiency: Hands-on experience with HTML5, CSS3, and JavaScript, with a strong understanding of responsive and adaptive design patterns. Ability to translate UX designs into production-ready front-end code.

  • UI/Visual Design: Expertise in developing wireframes and interactive prototypes; experience in maintaining design systems and ensuring responsive, accessible (WCAG-compliant) interfaces.

  • Data-Driven Optimization: Proficiency in leveraging analytics, user behavior insights, and A/B testing to improve adoption, reduce support volume, and enhance user satisfaction.

  • Content Strategy & UX Writing: Ability to design clear microcopy, optimize internal knowledge articles, and improve internal search relevance for successful self-service.

  • Workflow & Automation Design: Experience in aligning UX with ITSM/HRSD workflows and designing AI-assisted and automated experiences (virtual agents, GenAI summaries) to streamline support.

  • Cross-Functional Collaboration: Proven ability to partner effectively with IT, HR, and operations teams, translating business needs into user-centered designs and presenting solutions to leadership.

  • Technology & Integration Awareness: Understanding of designing for API-driven integrations, identity systems, and enterprise constraints while ensuring security and compliance.

  • Change Management & Adoption: Experience in driving portal adoption through effective onboarding, communication strategies, and continuous feedback loops.

  • AI-Enabled Experience Design: Familiarity or experience incorporating Generative AI, chatbots, and intelligent recommendations into employee workflows.

  • Agile Methodologies: Experience working within Scrum/Agile development environments.

Preferred Skills:

  • Experience with specific U.S. Bank internal systems or similar enterprise-level platforms.

  • Familiarity with financial services industry regulations and compliance requirements related to employee data and systems.

  • Experience with advanced analytics tools beyond standard web analytics.

  • Knowledge of enterprise search technologies and optimization techniques.

📝 Enhancement Note: The "6+ years of UI/UX" is a strong indicator for a mid-to-senior level designer. The emphasis on specific platforms like ServiceNow and SharePoint, along with front-end coding skills, suggests a more specialized UX role that bridges design and development, often referred to as a "UX Engineer" or "Front-End UX Designer" in other contexts.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

  • Demonstrate a minimum of 3-5 distinct projects showcasing end-to-end UX design for enterprise portals or complex internal applications.

  • Include case studies that highlight the application of human-centered design methods, including user research, persona development, journey mapping, and usability testing.

  • Showcase wireframes, interactive prototypes, and final UI designs, emphasizing the evolution from concept to implementation.

  • Present examples of collaboration with cross-functional teams (e.g., developers, product managers, business analysts) and how feedback was incorporated.

  • Clearly articulate the problem statement, design process, your specific contributions, and the measurable outcomes or impact of your work (e.g., increased adoption, reduced support tickets, improved efficiency). Process Documentation:

  • Detail your approach to conducting user research and synthesizing insights into actionable design strategies for employee-facing platforms.

  • Illustrate how you have structured complex information architectures and designed intuitive navigation for enterprise systems.

  • Provide examples of how you have translated business requirements and technical constraints into user-friendly workflows and self-service experiences.

  • Showcase your ability to design for accessibility (WCAG compliance) and responsive/adaptive design patterns.

  • Explain your experience with agile development cycles and how design is integrated throughout the process.

📝 Enhancement Note: For this role, a portfolio should strongly emphasize projects related to internal tools, employee portals, or complex enterprise software. Demonstrating an understanding of how design impacts operational efficiency and employee productivity will be critical. Showing examples of designing for ServiceNow or SharePoint would be highly advantageous.

💵 Compensation & Benefits

Salary Range: $98,175.00 - $115,500.00 USD per year.

Benefits:

  • Healthcare: Comprehensive medical, dental, and vision insurance plans.

  • Insurance: Basic term and optional term life insurance, short-term and long-term disability coverage.

  • Leave: Pregnancy disability leave, parental leave, paid vacation (2-5 weeks depending on salary grade/tenure), and up to 11 paid holidays.

  • Retirement: 401(k) plan with employer contributions and an employer-funded retirement plan.

  • Additional: Adoption assistance, and Sick and Safe Leave accruals (1 hour per 30 worked, up to 80 hours annually, subject to local laws).

  • Additional Perks: Incentive and recognition programs, equity stock purchase, and pension plans (all subject to eligibility requirements).

Working Hours: Typically 40 hours per week, with a hybrid work arrangement requiring 3+ days in the office. Flexibility may be expected based on project needs and agile sprint cycles.

📝 Enhancement Note: The salary range provided is based on the primary location (Charlotte, NC) and may vary across other listed locations due to regional cost of living and market demand. The comprehensive benefits package is typical for a large financial institution like U.S. Bank, offering robust support for employee well-being and financial security.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Banking). U.S. Bank is a major financial institution with a long history, focused on providing a wide range of banking and financial services to consumers, businesses, and corporations. This industry context implies a strong emphasis on security, compliance, and customer trust, which extends to employee systems.

Company Size: Large Enterprise (likely 100,000+ employees based on typical financial institution scale). Working in a large organization means access to extensive resources, established processes, and opportunities for specialization, but also potentially longer decision-making cycles and a more structured environment.

Founded: 1863. U.S. Bank has a deep-rooted history, suggesting a stable and established corporate culture, though it also actively pursues digital transformation and innovation.

Team Structure: The Employee UX Portal Designer will likely be part of a broader UX or Digital Experience team, which in turn is part of a larger IT, Digital, or Human Resources organization. This role will necessitate close collaboration with:

  • UX/Design Peers: For design reviews, knowledge sharing, and adherence to design system standards.

  • Product Managers/Owners: To understand business objectives and user needs for the employee portal.

  • IT/Engineering Teams: To ensure technical feasibility and successful implementation of designs.

  • HR and Operations Teams: As key stakeholders and users of the employee portal, to gather requirements and ensure alignment with internal processes.

  • Marketing and Brand Teams: To ensure consistency with U.S.

Bank's overall brand identity.

Methodology: U.S. Bank emphasizes a "customer-obsessed" approach, which is translated into employee experience through human-centered design. The company is on a "journey to do our best" and encourages employees to "try new things, learn new skills." The operations and design teams are expected to utilize:

  • Human-Centered Design Methods: Including design thinking and service design principles.

  • Agile Environments: Working within agile frameworks for product development and delivery.

  • Data-Driven Optimization: Using analytics and user feedback to inform design decisions and iterate on solutions.

  • Cross-Functional Collaboration: Working across departments to achieve shared goals.

Company Website: https://www.usbank.com/

📝 Enhancement Note: The company's focus on "customer obsession" and "shared ambition" suggests a culture that values collaboration and impact. For an employee UX role, this translates to understanding how internal tools and experiences directly contribute to employee productivity and, by extension, customer service. The financial services industry demands a high level of rigor in design and implementation due to security and compliance needs.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an experienced individual contributor, likely at a mid-to-senior level within the UX design discipline. The requirement for 6+ years of experience and the expectation to lead design initiatives for critical employee platforms indicate a significant level of autonomy and responsibility. The title "Designer" suggests a focus on execution and craft, but the responsibilities also include strategy, collaboration, and influencing product roadmaps.

Reporting Structure: The Employee UX Portal Designer will likely report to a UX Design Manager, Director of Digital Experience, or a similar leadership role within the Digital, IT, or HR technology departments. They will work closely with various stakeholders across different business units, indicating a matrixed reporting or strong collaborative relationship rather than a strict hierarchical one for day-to-day tasks.

Operations Impact: The impact of this role is directly tied to improving the efficiency, productivity, and satisfaction of U.S. Bank employees. By designing intuitive and effective self-service portals, this role contributes to:

  • Reduced Operational Costs: By decreasing reliance on support staff (IT helpdesk, HR support) through better self-service capabilities.

  • Increased Employee Productivity: By enabling employees to find information and complete tasks more quickly and easily.

  • Enhanced Employee Experience: Fostering a more positive and supportive work environment, which can indirectly improve customer service.

  • Successful Digital Transformation: By ensuring internal systems are modern, user-friendly, and aligned with digital strategy.

Growth Opportunities:

  • Specialization: Deepen expertise in enterprise portal design, ServiceNow, or AI-driven employee experiences.

  • Leadership: Transition into a Lead UX Designer role, mentoring junior designers, or managing design initiatives.

  • Cross-Functional Moves: Move into Product Management, UX Research leadership, or Enterprise Architecture roles, leveraging a broad understanding of employee systems and needs.

  • Strategic Influence: Grow to influence broader employee experience strategy and digital transformation initiatives within the bank.

  • Learning & Development: Access to U.S. Bank's extensive training programs, conferences, and certifications in UX, design thinking, and relevant technologies.

📝 Enhancement Note: The role offers a clear path for growth within specialized UX or broader digital product leadership. The emphasis on internal systems means that expertise developed here is highly valuable within large organizations, particularly in regulated industries.

🌐 Work Environment

Office Type: Hybrid work environment, requiring employees to be in a U.S. Bank office location 3 or more days per week. This indicates a blend of in-office collaboration and remote flexibility.

Office Location(s): This role is open to multiple U.S. Bank locations, including Charlotte, NC; Atlanta, GA; Hopkins, MN; Minneapolis, MN; San Francisco, CA; Chicago, IL; Gresham, OR; Englewood, CO; Cincinnati, OH; Brookfield, WI; Irving, TX; and Earth City, MO. This provides geographical flexibility for candidates.

Workspace Context:

  • Collaborative Environment: The hybrid model facilitates in-person collaboration with design peers, product teams, IT, and HR stakeholders, fostering idea exchange and problem-solving.

  • Tools and Technology: Access to industry-standard design tools, collaboration platforms, and potentially U.S. Bank's internal development and testing environments. The role explicitly mentions ServiceNow, SharePoint, HTML, CSS, and JavaScript, implying these are integral to the daily workflow.

  • Team Interaction: Opportunities for regular team meetings, design critiques, and cross-functional project sessions, both in-person and virtually. The focus on employee experience means designers will be deeply immersed in understanding internal workflows and user pain points.

Work Schedule: Standard full-time hours (approximately 40 hours per week) are expected. The hybrid nature allows for some flexibility in managing in-office versus remote days, while agile sprints may require focused work periods and adherence to team schedules.

📝 Enhancement Note: The hybrid requirement of 3+ days in office is a key detail for potential candidates. This arrangement balances the need for in-person collaboration, which is crucial for design and problem-solving, with the flexibility of remote work. The broad range of office locations is a significant advantage for candidates seeking geographical flexibility.

📄 Application & Portfolio Review Process

Interview Process:

  • Initial Screening: A recruiter or hiring manager will review applications and resumes, looking for alignment with the required experience and skills, particularly in enterprise UX and platform expertise.

  • Portfolio Review & Technical Interview: Candidates will likely present their portfolio, focusing on relevant case studies. This stage will assess design process, problem-solving abilities, technical skills (HTML/CSS/JS, platform knowledge), and communication effectiveness. Expect in-depth questions about design decisions and their impact.

  • Behavioral & Team Fit Interview: Interviews with design peers and stakeholders to assess collaboration style, cultural alignment with U.S. Bank's values, and ability to work within an agile, cross-functional team.

  • Final Interview: May involve senior leadership to discuss strategic contributions, leadership potential, and overall fit for the role.

Portfolio Review Tips:

  • Curate Strategically: Focus on 3-5 projects that best showcase your experience with enterprise portals, internal tools, employee self-service, and complex information architecture. Prioritize projects with measurable outcomes (e.g., efficiency gains, adoption rates, reduced support tickets).

  • Structure for Impact: For each project, clearly define the problem, your role and process, the solutions you designed, and the results achieved. Use visuals (wireframes, prototypes, final designs) to illustrate your work effectively.

  • Highlight Platform Expertise: Explicitly mention and demonstrate your experience with ServiceNow, SharePoint, HTML, CSS, and JavaScript, showing how you've applied these in your designs.

  • Emphasize Collaboration: Describe how you worked with developers, product managers, HR, and IT teams. Showcase your ability to translate technical constraints and business requirements into user-centered solutions.

  • Address Accessibility & Inclusivity: Demonstrate your commitment to designing accessible (WCAG) and inclusive experiences for all employees.

Challenge Preparation:

  • Design Exercise: Be prepared for a take-home design challenge or an on-site/virtual exercise focused on designing a component or workflow for an employee portal. This will test your problem-solving skills, design process, and ability to work within given constraints.

  • Technical Questions: Brush up on HTML, CSS, JavaScript fundamentals, responsive design principles, and your experience with ServiceNow/SharePoint features and capabilities.

  • Strategic Thinking: Be ready to discuss how you would approach improving a specific employee process or portal feature, considering user needs, business goals, and technical feasibility. Prepare to articulate the value of UX in an enterprise context.

📝 Enhancement Note: The interview process will heavily weigh practical experience and demonstrable skills. The portfolio is crucial, and candidates should be prepared to articulate their design decisions and the impact of their work with data and specific examples, especially those related to enterprise systems and employee productivity.

🛠 Tools & Technology Stack

Primary Tools:

  • ServiceNow Platform: Deep hands-on experience required with modules like Employee Center, Service Portal, and UI Builder for designing and enhancing self-service portals.

  • Microsoft 365/SharePoint: Experience in designing and managing intranet ecosystems and employee portals within SharePoint.

  • UX Design & Prototyping Tools: Proficiency with industry-standard tools such as Figma, Sketch, Adobe XD, InVision, or similar for wireframing, prototyping, and UI design.

  • Front-End Technologies: Strong command of HTML5, CSS3, and JavaScript for translating designs into functional code and understanding responsive/adaptive design.

Analytics & Reporting:

  • Web Analytics Tools: Experience leveraging analytics platforms (e.g., Google Analytics, Adobe Analytics, or internal U.S. Bank tools) to understand user behavior, track adoption, and identify optimization opportunities.

  • A/B Testing Tools: Familiarity with tools for conducting experiments to validate design hypotheses and measure impact.

CRM & Automation:

  • ITSM/HRSD Workflows: Understanding of how UX design integrates with and can streamline Information Technology Service Management (ITSM) and Human Resources Service Delivery (HRSD) processes.

  • AI & Automation Tools: Experience or familiarity with designing for virtual agents, chatbots, and leveraging Generative AI (GenAI) for summaries or content assistance within employee workflows.

  • Integration Tools: Awareness of API-driven integrations and how they impact user experience in enterprise systems.

📝 Enhancement Note: The emphasis on ServiceNow and SharePoint is paramount. Candidates should be prepared to discuss their specific experience within these platforms, including custom development or configuration aspects if applicable, and how they've used them to deliver user-centric employee experiences.

👥 Team Culture & Values

Operations Values:

  • Human-Centered Design: A core value, focusing on understanding and addressing employee needs to create effective and empathetic digital experiences.

  • Data-Driven Decision Making: Utilizing analytics, user feedback, and A/B testing to inform design choices and measure success, ensuring that design initiatives are aligned with business objectives and deliver tangible results.

  • Collaboration and Partnership: Strong emphasis on working effectively with cross-functional teams (IT, HR, Marketing, etc.) to ensure cohesive and integrated employee experiences.

  • Inclusivity and Accessibility: Commitment to designing experiences that are accessible to all employees, adhering to WCAG standards and considering diverse user needs.

  • Continuous Improvement & Innovation: Encouraging a mindset of ongoing learning, adaptation, and the exploration of new technologies like AI to enhance employee productivity and engagement.

Collaboration Style:

  • Cross-Functional Integration: The role requires seamless collaboration with various departments, acting as a bridge between user needs, business requirements, and technical implementation.

  • Agile & Iterative: Working in an agile environment fosters a culture of iterative design, continuous feedback, and rapid adaptation.

  • Knowledge Sharing: Encouraging an environment where designers share best practices, insights, and learnings to elevate the collective expertise of the team.

  • Stakeholder Management: Effectively communicating design rationale, gathering feedback, and managing expectations with diverse stakeholders, from technical teams to senior leadership.

📝 Enhancement Note: U.S. Bank's emphasis on "customer obsessed" and "shared ambition" likely translates internally to valuing employee experience and collaborative problem-solving. Candidates should demonstrate an understanding of how internal operations and employee satisfaction contribute to the bank's overall success.

⚡ Challenges & Growth Opportunities

Challenges:

  • Complexity of Enterprise Systems: Navigating and designing for large, complex, and often legacy enterprise systems like ServiceNow and SharePoint requires a deep understanding of their capabilities and limitations.

  • Balancing User Needs with Business/Technical Constraints: Effectively advocating for user-centric designs while adhering to stringent security protocols, compliance regulations, and technical architectures common in financial institutions.

  • Driving Adoption in a Large Organization: Encouraging widespread adoption of new or improved employee portal features across a diverse workforce with varying levels of technical proficiency.

  • Integrating Emerging Technologies: Successfully incorporating AI and automation into existing workflows in a way that is perceived as helpful and not disruptive by employees, while ensuring data privacy and security.

  • Measuring Impact: Quantifying the ROI of UX design initiatives within employee portals, which can sometimes be more challenging than customer-facing products.

Learning & Development Opportunities:

  • Specialization: Deepen expertise in enterprise UX, specific platforms like ServiceNow, or advanced areas like AI-driven design.

  • Leadership Development: Opportunities to lead design projects, mentor junior designers, and potentially move into management or lead architect roles.

  • Industry Exposure: Participation in internal and external training, workshops, and conferences related to UX, digital transformation, and financial services technology.

  • Cross-Departmental Understanding: Gaining a comprehensive understanding of various business functions within U.S. Bank through close collaboration.

📝 Enhancement Note: The challenges presented are typical for large, regulated organizations and offer significant opportunities for professional growth. Successfully navigating these challenges demonstrates high-level problem-solving and strategic thinking skills valuable in operations and GTM roles.

💡 Interview Preparation

Strategy Questions:

  • "Describe a time you had to balance conflicting requirements from different stakeholders (e.g., IT, HR, legal) when designing an employee portal feature. How did you reach a resolution?" (Assesses collaboration and negotiation skills)

  • "How would you approach redesigning the onboarding experience for new employees within our existing portal infrastructure, considering user research and potential AI integrations?" (Tests strategic thinking and platform application)

  • "Walk me through your process for identifying and prioritizing areas for improvement in a complex self-service portal. What metrics would you track to measure success?" (Evaluates process, data-driven approach, and impact measurement) Company & Culture Questions:

  • "What do you know about U.S. Bank's commitment to employee experience, and how does that align with your design philosophy?" (Assesses research and cultural fit)

  • "How do you ensure your designs are inclusive and accessible to all employees, especially within a large, diverse organization?" (Probes understanding of accessibility standards and inclusivity)

  • "Describe a situation where you had to influence stakeholders or leadership to adopt a UX-recommended solution. What was your approach?" (Evaluates communication and persuasion skills) Portfolio Presentation Strategy:

  • Storytelling: Frame each case study as a narrative – the challenge, your solution, and the positive outcome. Emphasize your thought process and problem-solving approach.

  • Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., "reduced ticket volume by 15%", "increased portal adoption by 20%").

  • Showcase Platform Specifics: If possible, highlight how you've leveraged specific features or overcome limitations within ServiceNow or SharePoint.

  • Technical Detail: Be prepared to discuss the technical aspects of your designs, especially how your wireframes and prototypes translate to front-end code and integrate with backend systems.

  • Interactive Elements: If presenting digitally, be ready to navigate through interactive prototypes or demonstrate key workflows.

📝 Enhancement Note: Interviewers will be looking for a candidate who not only has strong design skills but also understands the unique context of enterprise systems, employee experience, and the financial services industry. Be prepared to discuss how your work directly contributes to operational efficiency and business goals.

📌 Application Steps

To apply for this operations position:

  • Submit your application through the U.S. Bank Careers portal link provided for this role.

  • Tailor your Resume: Highlight your 6+ years of UI/UX experience, specifically emphasizing projects involving enterprise portals, employee self-service platforms (ServiceNow, SharePoint), front-end development (HTML, CSS, JavaScript), and data-driven optimization. Use keywords from the job description.

  • Curate Your Portfolio: Select 3-5 of your strongest projects that showcase your expertise in enterprise UX. Ensure each project clearly outlines the problem, your process, your solutions, and the measurable impact. Prepare to walk through these case studies during interviews.

  • Research U.S. Bank: Familiarize yourself with U.S. Bank's mission, values, and recent initiatives related to digital transformation and employee experience. Understand their position in the financial services industry.

  • Prepare for Technical & Behavioral Questions: Review common UX interview questions, focusing on your experience with enterprise systems, collaboration, problem-solving, and your approach to designing for employee productivity and satisfaction. Be ready to discuss your portfolio in detail.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Application Requirements

Candidates must have 6 or more years of UI/UX design experience and proficiency in HTML5, CSS3, and JavaScript. Strong expertise in ServiceNow, SharePoint, and enterprise portal design is required to succeed in this role.