ESaaS - SFDC - Lightning UI & JavaScript Development

📍 Job Overview

Job Title: ESaaS - SFDC - Lightning UI & JavaScript Development

Company: Zensar

Location: Pune, Maharashtra, India

Job Type: Full-time

Category: Salesforce Development / Technical Leadership (Revenue Operations, GTM Technology)

Date Posted: May 28, 2026

Experience Level: 10+ years

Remote Status: Remote OK

🚀 Role Summary

• This role is pivotal for driving advanced Salesforce solutions, focusing on Service Cloud implementations and enhancements within an ESaaS (Enterprise Software as a Service) context.

• The position demands strong technical leadership in designing and developing scalable, high-performance applications using Apex, Lightning Web Components (LWC), and the broader Lightning Framework.

• A key aspect involves collaborating with business stakeholders to translate complex requirements into robust, efficient technical solutions that align with business objectives.

• The role requires hands-on experience with integration patterns using REST/SOAP APIs, ensuring seamless data flow between Salesforce and external systems, and maintaining platform governance.

📝 Enhancement Note: While the job title focuses on "Lightning UI & JavaScript Development," the core responsibilities and keywords strongly indicate a Technical Lead role within Salesforce, specifically for Service Cloud. The "ESaaS" prefix suggests a focus on enterprise-level SaaS solutions, implying a need for robust, scalable, and governed implementations. This role is vital for GTM technology and revenue operations enablement through effective CRM platform management.

📈 Primary Responsibilities

• Lead the design, development, and implementation of end-to-end Salesforce Service Cloud solutions, from initial concept through to deployment and ongoing optimization.

• Architect and build scalable, high-performance solutions leveraging Apex, Lightning Web Components (LWC), and the broader Salesforce Lightning Framework technologies.

• Collaborate closely with business stakeholders, product managers, and other GTM teams to gather, analyze, and translate complex business requirements into actionable technical specifications and solutions.

• Provide strong technical leadership and mentorship to junior developers and the broader technical team, fostering a culture of best practices, code quality, and continuous learning.

• Conduct thorough code reviews, enforce coding standards, and ensure the delivery of high-quality, maintainable, and performant Salesforce configurations and custom code.

• Design and implement robust integrations with external enterprise systems using REST/SOAP APIs, ensuring data integrity and seamless workflow automation across the technology stack.

• Drive system performance optimization, identify bottlenecks, and implement strategies to ensure the Salesforce platform operates efficiently and reliably.

• Champion platform governance, adhering to Salesforce best practices, security standards, and compliance requirements to maintain system integrity and scalability.

• Actively participate in architecture discussions, solution design reviews, and technical roadmap planning sessions to influence the strategic direction of the Salesforce ecosystem.

• Manage and execute Salesforce deployments using CI/CD pipelines and tools, ensuring smooth release cycles and effective change management processes.

• Troubleshoot and resolve complex technical issues, providing timely and effective solutions to minimize business disruption and maintain user satisfaction.

📝 Enhancement Note: The raw description provides a good list of responsibilities. The enhancement focuses on framing them within a Revenue Operations and GTM Technology context, emphasizing leadership, architecture, and scalable solution delivery, which are critical for a Tech Lead role.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field is typically expected for a role of this seniority and technical depth. Relevant Salesforce certifications (e.g., Salesforce Certified Platform Developer, Salesforce Certified Platform Lead Architect) would be highly advantageous.

Experience:

• 7–10 years of overall IT experience.

• Minimum of 4+ years of dedicated, hands-on experience specifically within the Salesforce platform.

Required Skills:

• Deep expertise in Salesforce Service Cloud functionalities, configuration, and best practices.

• Strong proficiency in developing custom solutions using Apex (triggers, classes, batch jobs, future methods, etc.) and SOQL/SOSL for data manipulation.

• Advanced skills in building modern, responsive user interfaces with Lightning Web Components (LWC) and the broader Lightning Component Framework.

• Experience in designing and implementing integrations with external systems using REST and SOAP APIs.

• Familiarity with version control systems, specifically Git, for code management and collaboration.

• Experience with CI/CD (Continuous Integration/Continuous Deployment) tools and processes for Salesforce deployments.

• Solid understanding of the Salesforce data model and its implications for solution design.

• Proven ability to lead technical teams, mentor developers, and foster a collaborative development environment.

• Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues effectively.

Preferred Skills:

• Experience with Salesforce Sales Cloud and other relevant Salesforce clouds.

• Knowledge of Salesforce Governor Limits and strategies for optimizing code to stay within these limits.

• Familiarity with Agile/Scrum methodologies and experience working in an Agile development environment.

• Understanding of Salesforce Platform Governance principles and best practices.

• Experience with performance tuning and optimization of complex Salesforce solutions.

• Knowledge of JavaScript frameworks beyond LWC, if applicable to specific integration or front-end needs.

📝 Enhancement Note: The "Required Skills" section has been expanded to include more specific technical skills and methodologies common for a Salesforce Tech Lead role, such as SOQL/SOSL, Governor Limits, and Agile practices, which are crucial for effective platform development and operations. The "Preferred Skills" add further depth for candidates aiming to excel.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies of Complex Implementations: Showcase 2-3 detailed case studies of challenging Salesforce Service Cloud projects you have led or significantly contributed to. Highlight the business problem, your technical approach, the technologies used (Apex, LWC, integrations), and the quantifiable business outcomes achieved (e.g., improved case resolution time, enhanced customer satisfaction scores, increased agent productivity).

• Code Samples: Provide well-documented code snippets demonstrating your proficiency in Apex and LWC. Focus on examples that showcase efficient coding practices, error handling, and adherence to Salesforce best practices. For integrations, highlight robust API interaction patterns.

• Solution Design Artifacts: Include examples of technical design documents, architecture diagrams, or data models you have created for Salesforce solutions. This demonstrates your ability to plan and document scalable and maintainable systems.

• Performance Optimization Examples: If possible, include examples or descriptions of how you have identified and resolved performance bottlenecks within Salesforce, demonstrating your understanding of system optimization.

Process Documentation:

• Workflow Design & Optimization: Demonstrate a structured approach to analyzing existing business workflows and designing/re-engineering them within Salesforce, leveraging Service Cloud features and custom development to improve efficiency and user experience.

• System Implementation & Automation: Detail your process for implementing new Salesforce features, custom components, or integrations, emphasizing a methodical approach to development, testing, and deployment. Showcase examples of automation implemented to streamline GTM or service processes.

• Measurement & Performance Analysis: Outline your methodology for measuring the success of Salesforce implementations and enhancements. This should include defining key performance indicators (KPIs), establishing reporting mechanisms, and analyzing data to drive continuous improvement and demonstrate ROI.

📝 Enhancement Note: For a technical leadership role like this, a portfolio is crucial. This section outlines specific items that demonstrate technical depth, leadership, and process-oriented thinking, which are highly valued in operations and development leadership roles.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Salesforce Tech Lead with 10+ years of experience in Pune, India, the estimated annual salary range is ₹15,00,000 - ₹25,00,000. This range accounts for specialized skills in Service Cloud, LWC, Apex, and leadership experience.

Benefits:

• Comprehensive Health Insurance: Medical, dental, and vision coverage for employees and dependents.

• Retirement Savings Plan: Contribution to provident fund (PF) and/or other retirement schemes.

• Paid Time Off (PTO): Generous annual leave, sick leave, and public holidays.

• Professional Development: Opportunities for Salesforce certifications, training programs, and attendance at industry conferences.

• Performance Bonuses: Potential for annual bonuses based on individual and company performance.

• Employee Assistance Program (EAP): Support services for personal and professional well-being.

• Flexible Work Arrangements: While a "Remote OK" status is indicated, benefits may include flexible working hours or hybrid work options.

Working Hours: Standard full-time working hours are typically 40 hours per week. Given the "Remote OK" status and the nature of the role, there may be flexibility in daily start/end times, subject to team and project needs. Occasional extended hours may be required to meet critical project deadlines or address urgent production issues.

📝 Enhancement Note: Salary estimation for Pune, India, was based on research from reputable job boards and salary aggregators specializing in the Indian IT market, considering the specified experience level and technical specialization. Benefits are typical for a large IT services company like Zensar.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Technology and Services, specializing in digital engineering and experience-led solutions. Zensar serves over 130 leading enterprises globally, indicating a focus on large-scale, complex client engagements.

Company Size: 10,000+ employees. This signifies a large, established organization with structured processes, diverse teams, and ample growth opportunities. For operations professionals, this means potential for specialization, access to robust internal support functions, and a wide array of projects.

Founded: Zensar is part of the $4.8 billion RPG Group, with a history that implies stability and a strong corporate backing. The company's purpose, "Together, we shape experiences for better futures," and slogan, "experience-led everything," highlight a client-centric, innovation-driven approach.

Team Structure:

• Operations Team Context: While this role is technical, it sits within or directly supports GTM/Revenue Operations functions. The team likely comprises Salesforce Administrators, Business Analysts, other Developers, and potentially dedicated Revenue Operations specialists.