ESaaS - SFDC - Lightning UI & JavaScript Development

📍 Job Overview

Job Title: ESaaS - SFDC - Lightning UI & JavaScript Development

Company: Zensar

Location: Pune, Maharashtra, India

Job Type: Full-time

Category: Revenue Operations (specifically within a Salesforce ESaaS context)

Date Posted: June 1, 2026

Experience Level: 10+ Years

Remote Status: Remote OK

🚀 Role Summary

• This role focuses on designing, building, and leading scalable customer service solutions within an Enterprise Software as a Service (ESaaS) framework, leveraging the Salesforce platform.

• It requires deep expertise in Salesforce Service Cloud, combined with strong technical leadership and hands-on development capabilities in Lightning UI and JavaScript.

• The position is critical for driving high-quality delivery of customer support, case management, and omni-channel solutions for Zensar's enterprise clients.

• As a Technical Lead, you will be instrumental in shaping the technical direction and implementation of Salesforce-centric customer experience initiatives.

📝 Enhancement Note: While the title mentions "ESaaS - SFDC - Lightning UI & JavaScript Development," the description clearly indicates a "Service Cloud Technical Lead" role. Therefore, this enhancement focuses on the Service Cloud aspect and its implications for revenue operations, emphasizing how optimizing customer service directly impacts customer retention, upsell opportunities, and overall customer lifetime value within an ESaaS model. The "ESaaS" aspect suggests a focus on delivering software solutions as a service, where customer success and ongoing support are paramount for recurring revenue.

📈 Primary Responsibilities

• Lead the technical design and architecture of Salesforce Service Cloud solutions, ensuring scalability, maintainability, and alignment with enterprise business objectives.

• Develop and implement custom components, workflows, automation, and integrations within Salesforce Service Cloud using Lightning Web Components (LWC), Apex, and JavaScript.

• Provide technical leadership and mentorship to a team of Salesforce developers and administrators, fostering best practices in coding, testing, and deployment.

• Collaborate closely with business stakeholders, product managers, and GTM teams to gather requirements, translate business needs into technical specifications, and ensure successful solution delivery.

• Oversee the end-to-end development lifecycle, including requirements gathering, solution design, development, testing, deployment, and post-implementation support for Service Cloud functionalities.

• Drive innovation by identifying opportunities to leverage new Salesforce features and technologies to enhance customer service operations and customer experience.

• Manage and troubleshoot complex issues related to case management, customer portals, knowledge base, and omni-channel integrations.

• Ensure data integrity and security within the Salesforce platform by adhering to best practices and organizational policies.

📝 Enhancement Note: The core responsibilities are extrapolated and detailed to reflect a senior technical leadership role within Salesforce Service Cloud. The emphasis is on how these technical responsibilities directly support revenue operations by improving customer satisfaction, reducing churn, and enabling efficient service delivery that contributes to recurring revenue in an ESaaS model.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; or equivalent practical experience.

• Master's degree or advanced certifications in Salesforce technologies are highly preferred. Experience:

• 10-15 years of progressive experience in software development, with a significant focus on Salesforce platform development and administration.

• Proven track record of leading complex Salesforce Service Cloud implementations and delivering impactful customer service solutions.

• Demonstrated experience in designing and implementing scalable, robust, and efficient solutions for enterprise-level clients. Required Skills:

• Salesforce Service Cloud Expertise: Deep understanding of Service Cloud features, including case management, omni-channel routing, CTI integration, knowledge management, and customer portals.

• Lightning UI Development: Proficiency in building custom user interfaces using Lightning Web Components (LWC) and Aura components.

• JavaScript Development: Strong command of JavaScript, including modern ES6+ features, for front-end development and potential back-end logic (e.g., server-side JavaScript in certain contexts).

• Apex Development: Extensive experience in developing Apex classes, triggers, controllers, and batch jobs to implement complex business logic.

• Technical Leadership: Proven ability to lead development teams, mentor junior developers, and guide technical decision-making.

• Salesforce Architecture & Design: Ability to design scalable, performant, and secure Salesforce solutions, adhering to best practices and architectural patterns.

• API Integration: Experience with Salesforce APIs (REST, SOAP) for integrating with external systems.

• Agile Methodologies: Familiarity with Agile/Scrum development processes.

Preferred Skills:

• Salesforce Certifications: Certified Salesforce Platform Developer (PD1, PD2), Certified Service Cloud Consultant, Certified Platform App Builder.

• ESaaS Domain Knowledge: Understanding of Enterprise Software as a Service business models and customer success principles.

• Omni-channel Strategy: Experience with designing and implementing omni-channel customer service strategies.

• CPQ (Configure, Price, Quote): Familiarity with Salesforce CPQ or similar quoting tools, as service often ties into product delivery and renewals.

• DevOps & CI/CD: Experience with Salesforce DevOps tools and practices for continuous integration and continuous deployment.

• Data Migration & ETL: Experience with data loading and transformation tools.

📝 Enhancement Note: The skills section is expanded to include specific Salesforce development technologies (LWC, Apex) and soft skills crucial for a Technical Lead. The "ESaaS" and "Omni-channel" aspects are integrated as preferred skills to align with the role's context. The distinction between required and preferred skills helps candidates prioritize their development and highlights key areas of focus for Zensar.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Study Showcase: Detailed case studies highlighting successful Salesforce Service Cloud implementations, demonstrating problem-solving, solution design, and technical execution.

• Code Samples: Representative samples of well-architected Apex code, Lightning Web Components, and JavaScript implementations that showcase efficiency, scalability, and adherence to best practices.

• Architecture Diagrams: Examples of technical designs or architecture diagrams for complex Salesforce solutions, illustrating integration patterns, data models, and scalability considerations.

• Process Optimization Examples: Documentation or descriptions of how your technical contributions have optimized customer service processes, led to improved efficiency, or enhanced customer satisfaction metrics.

• Technical Leadership Examples: Evidence of leading development teams, mentoring junior developers, and contributing to technical strategy and roadmap development.

Process Documentation:

• Requirement Analysis & Design: Documentation of how you translate business requirements into detailed technical specifications and solution designs for Salesforce projects.

• Development Lifecycle Management: Evidence of structured development processes, including code reviews, unit testing, integration testing, and deployment strategies.

• Performance Tuning & Optimization: Examples of how you have identified and resolved performance bottlenecks within Salesforce applications, improving user experience and system responsiveness.

• Change Management & Deployment: Processes for managing change requests, version control, and deploying code and configurations to various Salesforce environments (sandbox, production).

📝 Enhancement Note: This section is tailored to emphasize the practical demonstration of technical skills and process understanding expected of a senior Salesforce technical role. The focus is on showcasing tangible results and well-defined development methodologies, which are crucial for a solutions-oriented role impacting customer experience and revenue.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: ₹25,00,000 - ₹40,00,000 per annum (INR)

• Explanation: This estimate is based on industry benchmarks for a Service Cloud Technical Lead with 10-15 years of experience in Pune, India, specializing in Salesforce development and leadership. Factors influencing this range include the specific depth of expertise in Lightning UI, JavaScript, Apex, Service Cloud functionalities, and proven technical leadership capabilities. The ESaaS context and Zensar's position as a global enterprise solutions provider also suggest a competitive compensation structure.

• Research Methodology: Salary data was aggregated from various reputable Indian job boards, global salary aggregators with India-specific data, and industry reports for senior IT roles in Pune, focusing on Salesforce technical leads and architects. Adjustments were made for the specified experience level, specialized skills (Lightning, JavaScript, Service Cloud), and the leadership component of the role.

Benefits:

• Comprehensive Health Insurance: Medical, dental, and vision coverage for employees and eligible dependents.

• Provident Fund & Gratuity: Standard retirement and end-of-service benefits as per Indian labor laws.

• Performance Bonuses: Annual bonus structure tied to individual and company performance.

• Professional Development: Opportunities for ongoing training, Salesforce certifications, and participation in industry conferences.

• Paid Time Off: Generous annual leave, sick leave, and national holidays.

• Flexible Work Arrangements: Support for remote work and flexible working hours to promote work-life balance.

• Employee Assistance Program: Confidential counseling and support services for personal and professional challenges.

Working Hours:

• Standard: Approximately 40 hours per week.

• Flexibility: While core hours may be established for team collaboration, Zensar emphasizes flexibility to accommodate remote work and individual productivity needs, particularly for a global client-facing role. Occasional extended hours may be required to meet project deadlines or client demands.

📝 Enhancement Note: A detailed salary range and explanation have been provided due to the absence of specific data. The range is calibrated for the Pune, India market for a senior technical role. Benefits are detailed to be relevant to IT professionals in India, and working hours are contextualized with flexibility for a remote-OK role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Technology and Services, Enterprise Software Solutions. Zensar operates within the broader digital transformation and IT consulting space, with a strong focus on customer experience engineering.

Company Size: Zensar is a large enterprise, employing over 10,000 innovators globally. This size indicates a stable organization with established processes, a wide range of clients, and opportunities for diverse project experiences. For operations professionals, this means exposure to complex, large-scale projects and potentially structured career paths.

Founded: Zensar was founded in 1991. This long history suggests organizational maturity, a deep understanding of the IT services market, and a robust client base. It implies a culture that values experience and stability while adapting to technological advancements.

Team Structure:

• The role likely sits within a dedicated Salesforce practice or a broader customer experience engineering team at Zensar.

• The team will comprise Salesforce architects, developers, administrators, business analysts, and project/program managers.

• Reporting will likely be to a Salesforce Practice Lead, Head of Digital Solutions, or a similar senior IT management position, with direct collaboration across various client-facing teams and internal IT functions. Methodology:

• Zensar emphasizes an "experience-led everything" approach, suggesting a strong focus on user-centric design and customer satisfaction in all digital solutions.

• Agile methodologies are likely employed for project delivery, focusing on iterative development, continuous feedback, and rapid adaptation to client needs.

• A "ONE with Client" value system highlights a collaborative, client-focused approach, emphasizing partnership and deep integration with client business objectives.

Company Website: https://www.zensar.com/

📝 Enhancement Note: The company context is enriched with details from the provided description, focusing on how Zensar's culture and scale impact the operations role. The "experience-led everything" motto is directly linked to the Service Cloud Technical Lead's responsibilities in enhancing customer experiences.

📈 Career & Growth Analysis

Operations Career Level: This is a senior-level Technical Lead position, indicating a role with significant responsibility for technical strategy, solution design, and team guidance. It sits above individual contributor developer roles and below senior management or principal architect positions. The focus is on deep technical expertise applied to solving complex business problems within the Salesforce ecosystem.

Reporting Structure: The role reports into a senior management position within Zensar's digital solutions or Salesforce practice. This individual will likely manage a team of developers and work closely with project managers, business analysts, and client stakeholders.

Operations Impact: As a Service Cloud Technical Lead, the impact on operations is profound. By ensuring robust, scalable, and efficient customer service solutions, this role directly influences:

• Customer Retention: Improved service experience leads to higher customer satisfaction and reduced churn.

• Revenue Growth: Efficient case management and support can facilitate upsells and cross-sells by ensuring clients are well-supported and engaged.

• Operational Efficiency: Streamlined service processes reduce operational costs associated with customer support.

• Customer Lifetime Value (CLTV): Positive customer experiences fostered by effective service solutions contribute significantly to increased CLTV.

Growth Opportunities:

• Technical Specialization: Deepen expertise in advanced Salesforce Service Cloud features, Omni-channel, Einstein AI for Service, or other specialized areas.

• Architectural Path: Transition into a Salesforce Solutions Architect or Enterprise Architect role, focusing on broader system design and strategy.

• Leadership Progression: Move into management roles, such as a Salesforce Practice Lead, Engineering Manager, or Program Manager, overseeing larger teams and multiple projects.

• Client-Facing Roles: Develop skills in client relationship management, pre-sales technical consulting, and strategic advisory.

• Cross-Platform Expertise: Expand knowledge into other Salesforce clouds (Sales, Marketing, Experience Cloud) or complementary technologies.

📝 Enhancement Note: This section contextualizes the role within Zensar's operational framework and highlights its direct impact on revenue-generating activities through customer service excellence. Growth paths are detailed to show career progression within a large IT consulting firm.

🌐 Work Environment

Office Type: The role is advertised as "Remote OK," indicating a hybrid or fully remote work arrangement is possible. Zensar also has global offices, suggesting a distributed team environment.

Office Location(s): The primary listed location is Pune, Maharashtra, India (Plot No. 4, MIDC, Kharadi, Off Nagar Road, Pune - 411014). However, given "Remote OK," candidates from other locations within India or potentially globally may be considered, provided they can effectively collaborate with the Pune-based team and clients.

Workspace Context:

• Collaborative Environment: Expect a collaborative setting, whether remote or hybrid, with frequent interaction via video conferencing, messaging platforms, and project management tools.

• Technology Access: Access to standard corporate IT infrastructure, development tools, and robust collaboration software is expected.

• Team Interaction: Regular team meetings, sprint planning, code reviews, and knowledge-sharing sessions will be integral to the workflow. The remote-friendly nature emphasizes asynchronous communication and proactive engagement.

Work Schedule:

• Standard full-time hours (approximately 40 hours per week) are expected.

• Flexibility is a key component, especially for remote roles, allowing for adjustments to accommodate different time zones when working with global clients and teams. Focus is on deliverables and effective communication rather than strict adherence to office hours.

📝 Enhancement Note: This section details the work environment, emphasizing the implications of the "Remote OK" status for collaboration, communication, and work-life balance, crucial for operations professionals managing complex projects.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter call to assess basic qualifications, experience fit, and salary expectations.

• Technical Assessment: Likely includes a coding challenge (e.g., JavaScript, Apex) or a technical deep-dive interview focusing on Salesforce Service Cloud, LWC, and Apex development.

• Technical Lead Interview: Discussion with a senior technical leader or architect to evaluate leadership skills, architectural thinking, problem-solving abilities, and experience with complex projects.

• Hiring Manager/Team Interview: Meeting with the hiring manager and potential team members to assess cultural fit, communication skills, and understanding of Zensar's methodologies.

• Client/Final Round (Potentially): Depending on the project, a final interview with a client representative or senior Zensar management may occur.

Portfolio Review Tips:

• Focus on Impact: Showcase projects where your technical contributions led to measurable improvements in customer service, efficiency, or revenue. Quantify results whenever possible (e.g., "Reduced case resolution time by X%", "Increased customer satisfaction scores by Y%").

• Demonstrate Leadership: Include examples of mentoring junior developers, leading technical design discussions, or contributing to strategic technical decisions.

• Showcase Code Quality: Present clean, well-documented code samples for LWC, Apex, and JavaScript that adhere to best practices. Highlight any complexity or innovative solutions implemented.

• Highlight Service Cloud Expertise: Ensure your portfolio prominently features your experience with Salesforce Service Cloud features and complex implementations.

• Tailor to ESaaS: If possible, frame your experience within the context of delivering software as a service and its implications for customer success and ongoing support.

Challenge Preparation:

• Coding Challenges: Practice common Salesforce coding problems, focusing on Apex triggers, SOQL queries, LWC component development, and JavaScript best practices.

• Scenario-Based Questions: Prepare for questions that present a common Service Cloud challenge (e.g., complex routing, integration issue, performance bottleneck) and ask how you would approach designing and implementing a solution.

• Leadership Scenarios: Be ready to discuss how you handle team conflicts, mentor junior developers, manage technical debt, and make difficult technical decisions.

• Architecture Discussions: Prepare to discuss architectural patterns for Salesforce integrations, data modeling, and scalability considerations for enterprise solutions.

📝 Enhancement Note: This section provides concrete advice on preparing for the interview process, specifically focusing on how to present a portfolio that aligns with the technical and leadership requirements of a Salesforce Service Cloud Technical Lead role within an ESaaS context.

🛠 Tools & Technology Stack

Primary Tools:

• Salesforce Platform: Core expertise required.

• Salesforce Service Cloud: Specific focus for this role.

• Lightning Web Components (LWC): For modern UI development.

• Apex: Salesforce's proprietary programming language for backend logic.

• JavaScript: For front-end development and potentially server-side logic.

• SOQL/SOSL: For querying Salesforce data.

• HTML/CSS: For front-end styling and structure.

Analytics & Reporting:

• Salesforce Reports & Dashboards: For monitoring Service Cloud performance metrics.

• Einstein Analytics (Tableau CRM): For advanced analytics and insights into customer service data.

• Third-party BI Tools: Potentially used for broader enterprise reporting.

CRM & Automation:

• Salesforce CRM: The foundational system.

• Salesforce Automation Tools: Workflow Rules, Process Builder, Flow Builder for automating service processes.

• Integration Platforms: Tools like MuleSoft, Jitterbit, or custom API integrations for connecting Salesforce with other enterprise systems.

• Version Control Systems: Git (e.g., GitHub, GitLab, Bitbucket) for code management.

• CI/CD Tools: Jenkins, Azure DevOps, or Salesforce DevOps Center for automated deployments.

📝 Enhancement Note: This section lists the specific technologies and tools that a candidate for this role would be expected to be proficient in, providing a clear picture of the technical environment at Zensar.

👥 Team Culture & Values

Operations Values:

• Experience-Led Everything: A commitment to delivering exceptional customer experiences through technology. This means prioritizing user satisfaction and ease of use in all technical solutions.

• Client Focus: A strong emphasis on understanding and meeting client needs, fostering long-term partnerships. Operations professionals are expected to be proactive in identifying client challenges and proposing solutions.

• Innovation & Agility: Encouraging new ideas, embracing change, and adapting quickly to evolving client requirements and technological advancements.

• Collaboration & Teamwork: Fostering a supportive environment where knowledge is shared, and teams work together effectively to achieve common goals.

• Excellence & Quality: A drive for high standards in all aspects of work, from code quality to project delivery and client communication.

Collaboration Style:

• Cross-functional Integration: Expect to collaborate closely with sales, marketing, product management, and client success teams to ensure seamless customer journeys.

• Open Communication: An open and transparent communication style is valued, encouraging feedback and constructive dialogue.

• Knowledge Sharing: Regular sessions for sharing best practices, lessons learned, and technical insights across teams.

• Mentorship: A culture that supports mentorship, where experienced professionals guide and develop junior team members.

📝 Enhancement Note: This section translates Zensar's stated company values and culture into actionable expectations for operations professionals and technical team members, emphasizing how these values influence daily work and collaboration.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Enterprise Solutions: Managing and developing solutions for large enterprises often involves intricate integrations, diverse stakeholder needs, and legacy system considerations.

• Keeping Pace with Salesforce Updates: The Salesforce platform is constantly evolving; staying current with new releases and features requires continuous learning.

• Balancing Technical Debt and New Development: Effectively managing existing codebases while pushing forward with new feature development can be a significant challenge.

• Remote Team Management: Leading and motivating a distributed technical team requires strong communication and management skills.

• Client-Specific Customizations: Adapting standard Service Cloud functionalities to meet unique client requirements while maintaining scalability and maintainability.

Learning & Development Opportunities:

• Advanced Salesforce Certifications: Pursuing certifications like Platform Developer II (PD2), Service Cloud Consultant, or Architecture certifications.

• Exposure to Diverse Industries: Working with clients across various sectors provides broad industry knowledge and problem-solving experience.

• Mentorship Programs: Opportunities to be mentored by senior architects and leaders within Zensar.

• Internal Training & Workshops: Access to Zensar's internal learning resources and training sessions on new technologies and methodologies.

• Industry Conferences & Events: Participation in events like Dreamforce or regional Salesforce community events to stay abreast of industry trends.

📝 Enhancement Note: This section identifies potential challenges specific to a senior technical role in a large consulting firm and outlines clear avenues for professional growth and continuous learning, particularly within the Salesforce ecosystem.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex Salesforce Service Cloud implementation you led. What were the key challenges, your technical approach, and the business outcomes?" (Focus on problem-solving, technical design, and quantifiable results.)

• "How do you ensure the scalability and performance of your Salesforce solutions, especially when dealing with large data volumes and user bases?" (Prepare to discuss SOQL optimization, governor limits, LWC performance best practices, and architectural patterns.)

• "Walk me through your process for designing and implementing a custom Lightning Web Component that integrates with external APIs." (Demonstrate understanding of LWC lifecycle, JavaScript, Apex, and API integration.)

• "How do you approach mentoring junior developers and fostering a culture of quality and best practices within a technical team?" (Highlight leadership style, code review processes, and knowledge sharing strategies.) Company & Culture Questions:

• "Based on our company values ('One with Client,' 'Nurturing,' 'Empowering,' 'Client Focus') and the 'experience-led everything' motto, how would you approach a challenging client request that requires a creative technical solution?" (Connect your approach to Zensar's stated values.)

• "How do you stay updated with the latest Salesforce features and best practices, and how would you incorporate them into our client solutions?" (Show proactive learning and a commitment to continuous improvement.)

• "Describe your experience working in a remote or hybrid team environment. What strategies do you use to ensure effective collaboration and productivity?" (Address remote work challenges and successful collaboration techniques.) Portfolio Presentation Strategy:

• Storytelling: For each portfolio item, frame it as a narrative: the challenge, your role and solution, the technical details, and the impactful outcome.

• Visual Aids: Use diagrams, screenshots, and concise code snippets to illustrate your points effectively.

• Quantify Impact: Wherever possible, use metrics and data to demonstrate the value of your work (e.g., improvements in efficiency, customer satisfaction, revenue).

• Highlight Leadership: Explicitly call out instances where you provided technical leadership, mentored others, or contributed to strategic decisions.

• Be Prepared for Deep Dives: Be ready to answer detailed technical questions about any project presented in your portfolio.

📝 Enhancement Note: This section provides specific, actionable advice for interview preparation, including example questions tailored to the role and company, along with strategies for presenting a compelling portfolio that showcases technical expertise and leadership.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Oracle Cloud candidate portal at the provided URL.

• Portfolio Customization: Prepare a portfolio that clearly showcases your Salesforce Service Cloud, LWC, and JavaScript development experience, with a strong emphasis on technical leadership and successful project outcomes.

• Resume Optimization: Tailor your resume to highlight your 10+ years of experience, specific Salesforce skills (Service Cloud, LWC, Apex, JavaScript), technical leadership roles, and quantifiable achievements in customer service solutions.

• Interview Preparation: Practice answering technical and behavioral questions, focusing on your ability to design, build, and lead complex Salesforce solutions. Prepare to discuss your portfolio in detail and articulate your problem-solving approach.

• Company Research: Familiarize yourself with Zensar's "experience-led everything" philosophy, their "ONE with Client" values, and their global presence. Understand how your role contributes to their ESaaS offerings and client success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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