Environmental Services EVS Supervisor - UI Health EVS

📍 Job Overview

Job Title: Environmental Services EVS Supervisor - UI Health EVS

Company: Aramark

Location: Chicago, Illinois, United States

Job Type: Full-Time

Category: Operations Management / Facility Management

Date Posted: August 11, 2026

Experience Level: 2-5 Years Management Experience

Remote Status: On-site

🚀 Role Summary

• Oversee daily operations of Environmental Services (EVS) within a healthcare facility, ensuring adherence to stringent safety and sanitation standards.

• Lead, mentor, and develop a team of EVS staff to achieve operational excellence and client satisfaction.

• Manage departmental budgets, control costs (labor, supplies, inventory), and ensure profitability targets are met.

• Cultivate strong client relationships by understanding needs, communicating progress, and delivering exceptional service.

• Drive operational efficiency through process optimization, data analysis of performance metrics, and implementation of Aramark's standard operating procedures.

📝 Enhancement Note: This role is a critical operational leadership position within a healthcare environment, demanding a strong focus on compliance, efficiency, and team management. The "UI Health EVS" designation implies a partnership with the University of Illinois Hospital, highlighting the need for exceptional service delivery and adherence to healthcare-specific protocols. The emphasis on "facility solutions" and "client expectations" points to a role that requires strategic thinking beyond day-to-day task management.

📈 Primary Responsibilities

• Team Leadership & Development:

  • Model key leadership behaviors to foster a culture of safety, quality, and service excellence.
  • Reward and recognize employee performance, identifying and engaging top talent.
  • Develop team members to their fullest potential, conducting regular team management meetings.
  • Ensure adherence to all safety and sanitation standards across all EVS operations.

• Client & Customer Relations:

  • Establish and maintain effective rapport with clients and customers to foster mutually beneficial business relationships.
  • Identify client needs and proactively communicate operational progress and solutions.
  • Deliver and model "WEST" (Wonder, Empathy, Safety, Thoroughness) as the foundation for excellent customer service.
  • Facilitate and support new business development and client retention activities.

• Financial & Operational Management:

  • Build revenue and manage departmental budgets, implementing cost controls for labor, supplies, and inventory.

  • Ensure the completion and maintenance of P&L statements, taking ownership of delivering client and company financial targets.

  • Embrace and implement all Aramark processes and systems, reducing reliance on custom or manual reporting.

  • Understand performance metrics, data, order, and inventory trends, educating the team on key levers to improve margins.

  • Create value through efficient operations, appropriate cost controls, and effective profit management.

📝 Enhancement Note: The responsibilities clearly indicate a blend of people management, client management, and financial accountability, typical of a supervisory role in a service operations context. The mention of "WEST" as a service foundation and "STAR" as a selling model suggests a structured approach to customer interaction and business development that candidates should be prepared to discuss.

🎓 Skills & Qualifications

Education:

• Bachelor's degree or equivalent experience is required. Experience:

• Minimum of 3 years of experience in Environmental Services or a related operational field.

• Up to 2 years of experience in a management or supervisory role is required. Required Skills:

• Leadership & People Management: Proven ability to lead, motivate, and develop a team, including performance management and talent identification.

• Operations Management: Strong understanding of facility operations, workflow optimization, and process implementation within a service-oriented environment.

• Safety & Sanitation Compliance: In-depth knowledge of safety protocols and sanitation standards, particularly within healthcare settings.

• Client Relationship Management: Demonstrated ability to build and maintain strong relationships with clients, understand their needs, and deliver exceptional service.

• Financial Acumen: Experience with budget management, cost control (labor, supply, inventory), and understanding P&L statements.

• Problem-Solving: Ability to identify operational challenges, analyze data, and implement effective solutions.

• Communication Skills: Excellent verbal and written communication skills for effective stakeholder engagement and team direction.

Preferred Skills:

• Healthcare EVS Experience: Specific experience in a hospital or healthcare facility EVS department.

• Lean/Six Sigma Principles: Familiarity with process improvement methodologies to drive efficiency.

• Inventory Management Systems: Experience with systems for tracking supplies and managing inventory levels.

• Reporting & Analytics Tools: Proficiency in using data to monitor performance and drive decision-making.

📝 Enhancement Note: The requirement for "equivalent experience" alongside a bachelor's degree suggests flexibility, but candidates should be prepared to articulate how their practical experience compensates for a formal degree. The "up to 2 years in a management role" combined with "at least 3 years experience" indicates a need for a candidate who is transitioning into or solidifying their supervisory career.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Operational Workflow Design: Examples of how you have designed, implemented, or optimized daily operational workflows for EVS teams, demonstrating efficiency gains.

• Process Improvement Case Studies: Documented instances where you identified an operational bottleneck or inefficiency and implemented a solution, showcasing measurable improvements in safety, sanitation, cost, or service delivery.

• Budget Management & Cost Control: Evidence of managing departmental budgets, controlling labor and supply costs, and achieving financial targets. This could include sample P&L summaries or cost-saving initiative reports.

• Team Development & Performance Management: Examples of how you have coached, trained, or developed team members, leading to improved performance, reduced turnover, or enhanced skill sets.

Process Documentation:

• Documentation of standard operating procedures (SOPs) for key EVS functions (e.g., cleaning protocols, waste management, inventory tracking).

• Examples of performance tracking mechanisms and reporting dashboards used to monitor team and departmental KPIs.

• Evidence of implementing and enforcing safety and sanitation protocols, potentially including training materials or audit reports.

📝 Enhancement Note: For a supervisory role, the portfolio should demonstrate not just individual contribution but the ability to lead and manage processes that impact a team and financial outcomes. Case studies should focus on quantifiable results and the candidate's direct role in achieving them.

💵 Compensation & Benefits

Salary Range:

• The specified hourly rate is $25.00. This represents Aramark’s good faith and reasonable estimate of the compensation for this position. Benefits:

• Comprehensive Health Coverage: Medical, Dental, and Vision insurance plans.

• Work/Life Resources: Support services to aid employees in balancing professional and personal life.

• Retirement Savings: Access to retirement savings plans, including a 401(k) option.

• Paid Time Off: Generous paid days off, including provisions for parental leave.

• Disability Coverage: Protection against income loss due to disability.

• Additional Benefits: Potential for other benefits subject to eligibility, location, and legal requirements.

Working Hours:

• Typically 40 hours per week, consistent with a full-time supervisory role. Flexibility may be required to meet operational needs, including potential extended hours or weekend coverage, typical in a 24/7 healthcare environment.

📝 Enhancement Note: The fixed hourly rate of $25.00 suggests this is a well-defined compensation band for this specific supervisory role in Chicago. The benefits package is comprehensive, aligning with what is expected for a full-time role at a large organization like Aramark, particularly in a healthcare-adjacent setting.

🎯 Team & Company Context

🏢 Company Culture

Industry: Food, Facilities, and Uniform Services. Aramark is a major player in providing integrated services to a wide range of clients, including healthcare institutions like UI Health.

Company Size: Aramark is a large, global corporation, employing tens of thousands of people worldwide. This means opportunities for career advancement and access to robust corporate resources.

Founded: Aramark was founded in 1960. Its long history indicates stability and established operational practices.

Team Structure:

• The EVS Supervisor will likely lead a team of Environmental Services Technicians and potentially other support staff.

• This role typically reports to an EVS Manager or a higher-level facility management executive within the Aramark organization servicing UI Health.

• Collaboration is essential with UI Health facility management, clinical staff, and other Aramark service departments to ensure seamless operations and patient safety. Methodology:

• Aramark emphasizes structured operational methodologies, including the "WEST" customer service model and "STAR" selling model.

• Data-driven decision-making is expected, with a focus on performance metrics, budget adherence, and cost control.

• A strong emphasis is placed on adherence to Aramark's established processes and systems to ensure consistency and efficiency across all accounts.

Company Website: http://www.aramarkcareers.com

📝 Enhancement Note: Operating within a healthcare environment like UI Health means Aramark's EVS operations are subject to higher scrutiny and stricter regulations compared to other industries. The company culture likely balances corporate standards with the specific demands of healthcare service delivery.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level supervisory role within operations management. It provides hands-on experience in leading a team, managing daily operations, and understanding financial responsibilities within a large service organization. It's a foundational step for aspiring operations managers.

Reporting Structure: The EVS Supervisor reports to an EVS Manager or a Facility Operations Director. They are responsible for a team of frontline EVS staff. This structure allows for clear oversight and management of daily tasks and team performance.

Operations Impact: This role directly impacts patient safety, satisfaction, and the overall operational efficiency of the UI Health facility. Effective EVS management is crucial for preventing infections, maintaining a clean and welcoming environment, and ensuring compliance with healthcare regulations, all of which contribute to the client's reputation and financial health.

Growth Opportunities:

• Advancement to EVS Manager: With successful performance and continued development, there's a clear path to managing larger teams, budgets, and potentially multiple accounts.

• Specialization: Opportunities to specialize in areas like infection control, sustainability initiatives within EVS, or specific healthcare cleaning technologies.

• Cross-Functional Roles: Potential to move into other operational management roles within Aramark, leveraging transferable skills in leadership, client relations, and financial management.

• Training & Certification: Aramark likely provides access to training programs and may support relevant industry certifications (e.g., CIMS, healthcare-specific cleaning certifications) to enhance skills and career progression.

📝 Enhancement Note: The career path from EVS Supervisor to Manager is a common progression in facility services. Candidates should demonstrate ambition and a willingness to learn and take on increased responsibility. Highlighting any experience in leadership development or process improvement will be beneficial.

🌐 Work Environment

Office Type: This is an on-site role, primarily based within the UI Health facility. The "office" will be a combination of administrative space for planning and team management, and the actual operational areas of the hospital where EVS services are delivered.

Office Location(s): Chicago, Illinois, specifically within the UI Health campus. This implies working in a dynamic, busy healthcare setting.

Workspace Context:

• Collaborative Environment: The role requires constant interaction with EVS team members, hospital staff (nurses, doctors, administrators), and potentially Aramark management.

• Tools & Technology: Access to standard office equipment, communication tools, and potentially specialized EVS management software for scheduling, inventory, and task tracking.

• Hands-on Involvement: While a supervisory role, there may be expectations for the supervisor to be on the floor, observing, training, and occasionally assisting with critical tasks to ensure smooth operations and set an example.

Work Schedule:

• The role is generally full-time (40 hours/week). However, healthcare EVS operations often require 24/7 coverage. This may necessitate flexible scheduling, including early mornings, evenings, weekends, and holidays, depending on the specific shift assignment and operational needs.

📝 Enhancement Note: Candidates should be prepared for a demanding, fast-paced healthcare environment. The ability to adapt to changing priorities and work in a high-pressure setting is crucial. Understanding the unique challenges of EVS in a hospital (e.g., infection control, patient flow) is advantageous.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely review applications and conduct an initial phone screen to assess basic qualifications, experience, and cultural fit.

• Skills-Based Interview: This may involve behavioral questions designed to evaluate leadership, problem-solving, client management, and operational skills. Prepare specific examples using the STAR method (Situation, Task, Action, Result).

• On-Site Visit/Panel Interview: Candidates may be invited to the UI Health facility for a tour and an interview with the hiring manager and potentially other stakeholders (e.g., a current manager, a client representative). This assesses practical knowledge and ability to navigate the work environment.

• Case Study/Scenario-Based Challenge: You might be presented with a hypothetical EVS challenge (e.g., a sudden increase in patient load, a supply shortage, a sanitation lapse) and asked to outline your approach to resolving it, demonstrating your operational thinking and problem-solving skills.

Portfolio Review Tips:

• Quantify Achievements: For every experience listed, aim to include metrics. Instead of "Managed supplies," say "Reduced supply costs by 10% through optimized inventory management."

• Highlight Leadership Impact: Showcase instances where your leadership directly led to improved team performance, safety records, or client satisfaction.

• Demonstrate Process Understanding: Clearly articulate how you implemented or improved processes, focusing on the "why" and the "how," not just the "what."

• Tailor to Healthcare: If possible, include examples relevant to healthcare environments, emphasizing infection control, patient safety, and regulatory compliance.

• Conciseness is Key: Present your portfolio in a clear, organized, and concise manner. A digital format (e.g., PDF, online portfolio) is often preferred.

Challenge Preparation:

• Healthcare EVS Specifics: Familiarize yourself with common healthcare EVS challenges, such as high-level disinfection, waste management (biohazard, general, recycling), and managing patient room turnover.

• Aramark's Models: Understand the "WEST" and "STAR" methodologies and be ready to apply them to hypothetical scenarios.

• Financial Scenarios: Be prepared to discuss how you would approach cost control, budget adherence, and P&L management in a challenging situation.

📝 Enhancement Note: The interview process will likely be rigorous, given the critical nature of EVS in a healthcare setting. Demonstrating a proactive, problem-solving mindset and a strong understanding of operational efficiency, safety, and client satisfaction will be paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Scheduling & Workforce Management Software: Tools for creating and managing staff schedules, tracking time and attendance, and ensuring adequate coverage.

• Inventory Management Systems: Software for tracking supply levels, managing orders, and monitoring inventory costs.

• Communication Platforms: Internal messaging systems, email, and potentially dedicated platforms for task assignment and real-time updates.

Analytics & Reporting:

• Spreadsheet Software (e.g., Microsoft Excel): Essential for data analysis, budget tracking, and creating custom reports. Proficiency in pivot tables, VLOOKUPs, and data visualization will be highly valuable.

• Performance Dashboard Tools: Aramark may utilize internal or external tools for visualizing key performance indicators (KPIs) related to safety, efficiency, client satisfaction, and financial performance.

CRM & Automation:

• Internal Aramark Systems: Candidates should be prepared to learn and adapt to Aramark's proprietary operational and client management systems.

• Task Management Tools: Systems for assigning, tracking, and completing daily tasks, ensuring accountability and completion.

📝 Enhancement Note: While specific tool names aren't provided, the role implies a need for proficiency in standard operational software used for scheduling, inventory, and reporting. Adaptability to Aramark's proprietary systems will be key.

👥 Team Culture & Values

Operations Values:

• Service Excellence: A commitment to delivering high-quality services that meet or exceed client and customer expectations, particularly in a healthcare context where patient well-being is paramount.

• Safety First: Prioritizing the safety of employees, patients, and visitors through strict adherence to protocols and proactive risk management.

• Integrity & Accountability: Upholding ethical standards, taking ownership of responsibilities, and being accountable for operational outcomes and financial performance.

• Teamwork & Collaboration: Fostering a supportive environment where team members work together effectively and collaborate across departments to achieve common goals.

• Efficiency & Continuous Improvement: Driving operational efficiency through process optimization, cost management, and a mindset of continuous learning and improvement.

Collaboration Style:

• Cross-Functional Integration: The EVS Supervisor must work closely with UI Health clinical staff, facility engineers, and other hospital departments to coordinate services and ensure patient safety.

• Feedback Culture: A willingness to give and receive constructive feedback to improve performance and processes.

• Knowledge Sharing: Encouraging the sharing of best practices and lessons learned among the EVS team to foster collective growth and problem-solving.

📝 Enhancement Note: Aramark's mission "Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet" suggests a culture that values contribution, collaboration, and a positive impact.

⚡ Challenges & Growth Opportunities

Challenges:

• Maintaining High Standards in a Demanding Environment: The healthcare setting presents unique challenges related to infection control, patient sensitivity, and high-volume operations.

• Managing Diverse Teams: Leading a team with varying levels of experience, motivation, and backgrounds requires strong interpersonal and motivational skills.

• Budget Constraints & Cost Management: Balancing the need for high-quality service with strict budget limitations and the pressure to control costs.

• Adapting to Evolving Healthcare Protocols: Staying current with new healthcare regulations, best practices in infection control, and emerging cleaning technologies.

Learning & Development Opportunities:

• Healthcare EVS Best Practices: Gaining in-depth knowledge of specialized cleaning techniques, infection control protocols, and waste management specific to healthcare settings.

• Leadership Development Programs: Access to Aramark's internal training for supervisors and managers, focusing on leadership, communication, financial management, and performance coaching.

• Industry Certifications: Opportunities to pursue certifications such as Certified Healthcare Environmental Services Professional (CHESP) or CIMS (Cleaning Industry Management Standard).

• Mentorship: Potential to be mentored by experienced EVS Managers or other facility operations leaders within Aramark.

📝 Enhancement Note: This role offers significant opportunities for professional growth in a vital sector. Candidates should be eager to tackle the complexities of healthcare operations and demonstrate a commitment to continuous learning.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to implement a new safety or sanitation protocol. What was your approach, and what was the outcome?" (Focus on your process, communication, and ability to drive compliance.)

• "How would you handle a situation where a client (UI Health staff) expressed dissatisfaction with the cleanliness of a patient area?" (Emphasize your problem-solving, client service, and de-escalation skills.)

• "Imagine your team is short-staffed for a critical shift due to unexpected call-outs. What steps would you take to ensure essential services are still delivered?" (Assess your crisis management, resourcefulness, and prioritization abilities.) Company & Culture Questions:

• "Why are you interested in working for Aramark, and specifically in a healthcare EVS role at UI Health?" (Research Aramark's mission and UI Health's values. Connect your own values to theirs.)

• "How do you foster a positive and productive team environment, especially when dealing with repetitive or challenging tasks?" (Discuss your leadership style, motivational techniques, and approach to team building.)

• "How do you ensure your team stays up-to-date with the latest safety and sanitation standards in a healthcare setting?" (Highlight your commitment to continuous learning and compliance.) Portfolio Presentation Strategy:

• Focus on Impact: When presenting your portfolio, emphasize the tangible results of your work – cost savings, efficiency improvements, safety record enhancements, client satisfaction scores.

• Structure Your Case Studies: Use the STAR method (Situation, Task, Action, Result) to clearly articulate your contributions and the outcomes.

• Be Ready to Discuss Data: If your portfolio includes metrics, be prepared to explain the data, your role in collecting and analyzing it, and how it informed your decisions.

• Demonstrate Leadership: Show how you empowered your team, delegated tasks effectively, and supported their development.

📝 Enhancement Note: Interviewers will be looking for candidates who understand the unique demands of healthcare EVS, possess strong leadership and operational skills, and are aligned with Aramark's service-oriented culture.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Aramark Careers portal via the provided link.

• Tailor Your Resume: Ensure your resume clearly highlights your experience in operations management, team leadership, safety/sanitation, and any relevant healthcare EVS experience. Quantify achievements wherever possible.

• Prepare Your Portfolio: Compile examples of your work, focusing on process improvements, budget management, and team development. Be ready to discuss these in detail.

• Research Aramark & UI Health: Understand Aramark's mission, values, and operational models (like WEST). Familiarize yourself with UI Health's commitment to patient care and safety.

• Practice Interview Responses: Prepare for behavioral and situational questions, using the STAR method and drawing on your portfolio examples.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.