EMEA Solution Design Consultant

📍 Job Overview

Job Title: EMEA Solution Design Consultant

Company: Flight Centre

Location: Flexible (EMEA)

Job Type: Full-time

Category: Revenue Operations / GTM Strategy / Sales Enablement

Date Posted: August 11, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: Remote Eligible

🚀 Role Summary

• Design and develop innovative, scalable, and customized travel solutions for multinational clients, directly impacting revenue growth and client retention.

• Act as a consultative partner to Sales, Onboarding, and Account Management teams, translating complex business needs into effective travel program strategies.

• Drive optimization and identify value-added opportunities within existing customer programs, ensuring continuous improvement and client success.

• Collaborate with global and cross-functional teams to deliver exceptional customer outcomes and contribute to business development initiatives.

• Leverage deep understanding of travel industry processes, including GDS, QC, and OBT, to architect robust and efficient client solutions.

📝 Enhancement Note: This role, while titled "Solution Design Consultant," has significant overlap with Revenue Operations and Go-To-Market (GTM) Strategy functions. The emphasis on designing scalable solutions for multinational clients, optimizing programs, and partnering with sales throughout the RFP process positions it as a strategic function that directly influences revenue generation and client lifetime value. The required knowledge of GDS, QC, and OBT suggests a deep operational understanding within the travel sector, critical for designing effective sales and client solutions.

📈 Primary Responsibilities

• Design and develop comprehensive Statements of Requirements (SORs) tailored for multinational customer accounts, ensuring scalability and customization.

• Partner with Sales teams throughout the Request for Proposal (RFP) and sales cycles, defining client recommendations, deliverables, timelines, and onboarding prerequisites.

• Conduct consultative engagements with prospective clients to thoroughly understand their business needs and translate these into impactful, effective travel program solutions.

• Collaborate closely with internal stakeholders across Sales, Onboarding, Account Management, and operational departments to manage expectations and propose suitable, value-driven solutions.

• Proactively identify and meticulously document opportunities for travel program optimization and "Day 2" improvements for existing, high-value customers.

• Communicate complex solution designs and requirements effectively to senior internal and external stakeholders throughout the entire solution design lifecycle.

• Identify and articulate potential commercial opportunities and value-added solutions that enhance customer programs and actively support broader business growth objectives.

• Ensure all non-standard requirements are accurately documented, formally approved, and managed in strict adherence to global onboarding standards and protocols.

• Lead and facilitate workshops, meetings, conference calls, and detailed solution design discussions with key client and internal stakeholders.

• Provide critical support for project delivery by maintaining accurate documentation, diligently tracking action items, and proactively identifying potential project risks.

• Foster knowledge sharing across various regions by effectively communicating capabilities, limitations, emerging technologies, and established best practices within the travel solutions space.

• Contribute actively to continuous business improvement initiatives, championing process enhancements and delivering exceptional customer service standards.

• Uphold and promote a safe, inclusive, and accessible work environment where all employees feel welcomed, respected, and supported to achieve their full potential.

📝 Enhancement Note: The responsibilities highlight a strong focus on pre-sales solutioning and post-sales optimization, which are critical components of a GTM and Revenue Operations strategy. The emphasis on SOR development, RFP partnership, and identifying "Day 2" improvements indicates a role that bridges the gap between sales and client success, directly influencing revenue realization and client retention strategies.

🎓 Skills & Qualifications

Education:

• University degree or equivalent practical experience (preferred).

• Project Management qualification (e.g., PMP, PRINCE2) or Lean/Six Sigma certification (preferred). Experience:

• Minimum of two years' experience within the travel industry, specifically with FCM, is highly preferred.

• Proven success in designing and implementing complex solutions within a corporate environment.

• Demonstrated ability to manage multiple projects and stakeholders concurrently. Required Skills:

• Strong knowledge of end-to-end business processes within the travel sector, including Global Distribution Systems (GDS), Quality Control (QC), Online Booking Tools (OBT), and reporting tools.

• Exceptional verbal and written communication skills, with a proven ability to engage and influence stakeholders at all organizational levels.

• Demonstrated business acumen, with a clear ability to contribute to overarching business objectives and complex problem-solving initiatives.

• Robust multitasking, organizational, and project coordination skills, with meticulous attention to detail.

• Proven experience working collaboratively within global and cross-functional teams, fostering strong working relationships.

• Strong understanding of consultative selling principles and solution design methodologies. Preferred Skills:

• Minimum two years' experience specifically within FCM, with a sound understanding of multinational customer accounts.

• Strong understanding of the FCM multinational onboarding process and best practices.

• Experience with CRM systems for managing client interactions and sales pipelines.

• Familiarity with agile project management methodologies.

• Experience in developing and delivering compelling client presentations.

📝 Enhancement Note: The emphasis on specific travel industry systems (GDS, QC, OBT) and preferred experience with FCM indicates a specialized role. The mention of Lean/Six Sigma or project management qualifications points towards a need for process optimization and structured project delivery, aligning with operations best practices.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase examples of designed Statements of Requirements (SORs) for complex client solutions, highlighting the problem, solution, and anticipated business impact.

• Include case studies demonstrating successful collaboration with Sales and Account Management teams to secure and optimize multinational client programs.

• Present documentation illustrating the translation of client business needs into scalable, customized travel program designs.

• Provide evidence of identifying and implementing process optimization initiatives within client programs, showcasing measurable efficiency gains or cost savings.

• Demonstrate experience in managing non-standard requirements, including documentation, approval, and integration into global standards. Process Documentation:

• Evidence of workflow design and optimization for client onboarding and program management processes.

• Examples of process mapping and documentation for complex travel solutions.

• Documentation demonstrating how you have supported project delivery through accurate tracking, risk identification, and action item management.

• Examples of knowledge sharing documentation, such as best practice guides or capability overviews for different regions or solutions.

📝 Enhancement Note: This section is crucial for a Solution Design role. Candidates should prepare to present tangible examples of their work that demonstrate their ability to architect solutions, manage complex requirements, and drive process improvements within the travel sector. The focus is on structured problem-solving and documented outcomes.

💵 Compensation & Benefits

Salary Range:

Given the "Flexible" location for EMEA and the mid-level experience requirement (2-5 years), and considering the specialized nature of the role within the travel industry, a competitive salary range for a Solution Design Consultant in the EMEA region could be estimated between €60,000 - €85,000 per annum. This range is benchmarked against similar consulting and specialized sales support roles across major European markets, taking into account the "remote eligible" status which can influence compensation.

Benefits:

• Exclusive Travel Discounts: Access to industry rates and discounts through Flight Centre's in-house travel team.

• Career Development: Clear career pathways, global opportunities within Flight Centre Travel Group, and dedicated training and support.

• Vibrant Culture & Social Events: Engaging company culture with regular social events, awards nights, and conferences.

• Active Hour: Dedicated weekly hour for personal fitness and wellness.

• Comprehensive Health Cash Plan: Reimbursement for medical services including dental, optical, and chiropractic care.

• Health & Wellbeing Challenges: Monthly motivational challenges to promote healthy living.

• Financial Wellbeing Support: Access to expert financial services, mortgage advice, and money coaching.

• Pension Scheme: Company-matched contributions to a pension plan.

• Share Options: Opportunity to participate in company share ownership.

• Electric Vehicle Scheme: Access to an electric vehicle program.

• Salary Sacrifice Benefits: Various flexible benefits available through salary sacrifice.

• Company-Matched Charitable Donations: Support for employee charitable giving.

Working Hours:

The role is anticipated to be a standard full-time position, likely around 40 hours per week. Given the "Flexible" and "Remote Eligible" nature, there may be some flexibility in daily start and end times, but core business hours for collaboration with EMEA and potentially global teams will need to be observed. Occasional travel (up to 10%) may require adjustments to the standard schedule.

📝 Enhancement Note: Salary estimation is based on general market data for similar roles in the EMEA region and the specified experience level. Specific compensation will vary based on the candidate's exact location within EMEA and their precise experience. The benefits package is extensive and aligns with industry standards for large, international organizations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Travel & Tourism. Flight Centre Travel Group is a major global travel retailer and corporate travel management company, operating across numerous brands and countries. This context means the company operates in a dynamic, customer-centric, and often fast-paced environment.

Company Size: Flight Centre Travel Group is a large, publicly listed company with a significant global footprint. This implies a structured corporate environment with established processes, extensive resources, and opportunities for career advancement across various brands and regions.

Founded: Flight Centre was founded in 1982. This long history suggests a stable organization with deep industry experience and a well-established market presence.

Team Structure:

• The Solution Design Consultant will be part of a cross-functional global team, likely embedded within the Sales Enablement or GTM Strategy function.

• Reporting structure will likely be to a Manager or Director of Solution Design, Sales Enablement, or a related GTM leadership role.

• Close collaboration is expected with Sales, Account Management, Onboarding, and various operational teams across different regions. Methodology:

• Data Analysis and Insights: Leveraging client data and market trends to inform solution design and identify optimization opportunities.

• Workflow Planning and Optimization: Designing and refining processes to ensure efficiency, scalability, and a positive client experience.

• Automation and Efficiency Practices: Identifying opportunities to leverage technology and automation to streamline operations and enhance service delivery.

Company Website: Flight Centre Travel Group Careers

📝 Enhancement Note: Understanding Flight Centre's position as a large, global travel group is key. The "Flexible" location suggests a modern, potentially distributed workforce model. The company's long history and focus on employee well-being (Active Hour, Health Cash Plan) indicates a culture that values its people.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level specialist. It requires a blend of technical understanding (GDS, OBT) and consultative skills, acting as a key enabler for the sales and account management functions. It's a critical bridge between client needs and internal capabilities.

Reporting Structure: Typically, this role would report into a Senior Manager or Director of Solution Design, Sales Operations, or Go-To-Market Strategy. This provides exposure to senior leadership and strategic decision-making.

Operations Impact: The Solution Design Consultant has a direct impact on revenue through successful sales enablement and client acquisition, and on retention and customer lifetime value through program optimization and delivering ongoing value. They are instrumental in shaping the client's perception of FCM's capabilities and service delivery.

Growth Opportunities:

• Specialization: Deepen expertise in specific travel segments (e.g., corporate, leisure, complex itineraries) or solution technologies.

• Leadership: Progress to a Senior Solution Design Consultant, Team Lead, or Manager role within the Solution Design or broader GTM/Operations function.

• Cross-Functional Moves: Transition into roles within Sales Enablement, Account Management leadership, or even product management within the travel technology space.

• Further Education: Pursue advanced certifications in Project Management, Business Analysis, or specific travel industry technologies.

📝 Enhancement Note: The role offers a solid foundation for a career in specialized sales enablement, GTM strategy, or operations within the travel sector. The emphasis on solution design and client-facing responsibilities provides excellent visibility and potential for advancement.

🌐 Work Environment

Office Type: The "Flexible" location combined with "Remote Eligible" suggests a hybrid or fully remote work model. This means the primary workspace will likely be a home office, with opportunities for virtual collaboration.

Office Location(s): While the role is EMEA-wide and flexible, Flight Centre Travel Group has offices in various locations across Europe. This might mean occasional travel to specific regional hubs for key meetings or team gatherings, although the primary mode of interaction will be virtual.

Workspace Context:

• Collaborative Environment: Expect a highly collaborative virtual environment, utilizing video conferencing, instant messaging, and project management tools for daily interactions.

• Operations Tools & Technology: Access to a suite of digital tools for communication, project management, CRM, and specialized travel booking systems.

• Operations Team Interaction: Regular virtual meetings and check-ins with global and regional counterparts, fostering a connected team spirit despite geographical dispersion.

Work Schedule: While the role is remote-eligible, adherence to core EMEA business hours is expected to facilitate collaboration with regional clients and internal teams. Flexibility may be offered in terms of daily start/end times, but responsiveness during business hours is key. Occasional travel might require adjustments to the standard schedule.

📝 Enhancement Note: The remote-eligible status is a significant factor. Candidates should be comfortable with virtual collaboration tools and self-management. The "Flexible" EMEA location implies that while you can work from many places, you'll need to align with the operational hours of the EMEA region.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and conduct an initial phone screen to assess basic qualifications and cultural fit.

• Technical Interview: Expect an interview focused on your understanding of travel industry processes (GDS, OBT, QC), solution design principles, and your ability to translate business needs into technical requirements. You may be asked to walk through an example of a Statement of Requirements (SOR).

• Case Study/Presentation: A common step for Solution Design roles involves presenting a proposed solution to a hypothetical client scenario or discussing a past complex project from your portfolio. This assesses your problem-solving, communication, and presentation skills.

• Cross-functional Interviews: You will likely meet with members of the Sales, Account Management, and Onboarding teams to evaluate your ability to collaborate and manage stakeholder expectations.

• Final Interview: A discussion with senior leadership to assess strategic thinking, long-term potential, and cultural alignment.

Portfolio Review Tips:

• Structure Your Case Studies: For each project, clearly outline the client's challenge, your proposed solution, the implementation process, and the measurable outcomes (e.g., increased efficiency, cost savings, improved client satisfaction).

• Highlight Operations Impact: Emphasize how your solutions improved operational efficiency, streamlined processes, or directly contributed to revenue generation or client retention.

• Showcase Technical Proficiency: Include examples that demonstrate your understanding and application of GDS, OBT, and reporting tools.

• Tailor to the Role: If possible, prepare examples that align with the multinational client focus of this role.

• Be Ready to Discuss: Be prepared to verbally walk through your portfolio, explaining your role, decision-making process, and the impact of your work.

Challenge Preparation:

• Scenario-Based Questions: Practice responding to hypothetical client needs or complex problem scenarios related to travel program design and optimization.

• Process Mapping: Be ready to discuss or even sketch out typical travel booking or management processes and identify areas for improvement.

• Stakeholder Management: Prepare examples of how you have managed difficult stakeholder conversations or navigated conflicting priorities across different departments.

📝 Enhancement Note: A strong portfolio is critical. Candidates should be prepared to not only list their responsibilities but also to demonstrate tangible results and their problem-solving methodologies through specific examples. The interview process will likely test both technical acumen and soft skills.

🛠 Tools & Technology Stack

Primary Tools:

• Global Distribution Systems (GDS): Deep understanding and experience with systems like Amadeus, Sabre, or Galileo is essential for designing travel solutions.

• Quality Control (QC) Systems: Familiarity with tools used to ensure accuracy and compliance in travel bookings.

• Online Booking Tools (OBT): Experience with platforms like SAP Concur, Cytric, or similar for corporate travel management.

• Reporting Tools: Proficiency in using or understanding data from various reporting platforms to analyze travel program performance and identify optimization opportunities.

Analytics & Reporting:

• While not explicitly mentioned, experience with business intelligence tools (e.g., Tableau, Power BI) or CRM analytics (e.g., Salesforce) would be beneficial for analyzing client data and demonstrating ROI. CRM & Automation:

• CRM: Experience with CRM systems (e.g., Salesforce) to manage client relationships, track sales pipeline, and document interactions.

• Automation: While not specified, an understanding of how automation can streamline proposal generation, client onboarding, or reporting processes would be advantageous.

📝 Enhancement Note: Proficiency in the specified travel industry tools (GDS, QC, OBT) is a non-negotiable requirement. Candidates should be ready to discuss their practical experience with these systems in detail.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A strong focus on understanding and meeting the needs of multinational clients to deliver exceptional travel programs.

• Innovation: A drive to design creative and scalable solutions that leverage technology and industry best practices.

• Collaboration: A commitment to working effectively with diverse, cross-functional, and global teams to achieve shared objectives.

• Efficiency & Optimization: A continuous effort to improve processes, identify savings, and enhance the value delivered to clients.

• Integrity & Professionalism: Upholding high standards in client interactions, documentation, and project management.

Collaboration Style:

• Cross-functional Integration: Actively engaging with Sales, Account Management, and Operations to ensure seamless client journeys and program success.

• Proactive Communication: Maintaining open and transparent communication channels with all stakeholders, providing timely updates and managing expectations.

• Knowledge Sharing: Contributing to a learning environment by sharing insights, best practices, and lessons learned across the global team.

📝 Enhancement Note: The company emphasizes a positive and inclusive culture, with a strong focus on employee well-being and professional growth. This should be reflected in how candidates approach their interactions and discussions.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Customization and Scalability: Designing solutions that are highly tailored to individual multinational clients while remaining scalable and cost-effective for the organization.

• Managing Global Stakeholders: Navigating diverse cultural expectations, time zones, and communication styles across different regions and departments.

• Keeping Pace with Technology: Staying current with evolving travel technology, booking tools, and industry regulations to ensure solutions remain competitive.

• Translating Complex Needs: Effectively interpreting and addressing the intricate requirements of large multinational corporations within the travel domain.

Learning & Development Opportunities:

• Industry Certifications: Pursuing advanced certifications in Project Management, Business Analysis, or specialized travel technology.

• Cross-functional Training: Gaining deeper insights into Sales, Account Management, and operational processes through internal training and collaboration.

• Global Exposure: Working with a diverse international client base and team, enhancing understanding of global business practices.

• Mentorship Programs: Potential for mentorship from senior leaders within Flight Centre Travel Group to guide career progression.

📝 Enhancement Note: This role presents an excellent opportunity to develop deep expertise in corporate travel solutions and gain significant exposure to global business operations. The challenges are typical of senior consulting roles, offering substantial learning potential.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for designing a Statement of Requirements (SOR) for a complex multinational travel program." (Focus on structured approach, stakeholder input, and detail.)

• "How would you identify and present 'Day 2' optimization opportunities for an existing large corporate client?" (Highlight data analysis, client engagement, and value proposition.)

• "Walk me through a time you had to translate a client's complex business need into a technical travel solution. What was the outcome?" (Prepare a STAR method answer focusing on problem, action, and result.)

• "How do you ensure your proposed solutions are both highly customized and scalable within a large organization like FCM?" (Discuss balancing client needs with operational efficiency and standard processes.) Company & Culture Questions:

• "What do you know about Flight Centre Travel Group and FCM's role in the corporate travel market?" (Research their brands, global presence, and value proposition.)

• "How do you approach collaboration with Sales and Account Management teams during the pre-sales and onboarding phases?" (Emphasize partnership, communication, and shared goals.)

• "Describe your experience working with global and cross-functional teams. What challenges did you face and how did you overcome them?" (Showcase adaptability, cultural awareness, and problem-solving.) Portfolio Presentation Strategy:

• Select High-Impact Examples: Choose 2-3 projects that best showcase your solution design, problem-solving, and client management skills, particularly those involving multinational clients or complex travel requirements.

• Quantify Your Achievements: Whenever possible, use metrics (e.g., percentage of cost savings, efficiency gains, client retention rates) to demonstrate the impact of your work.

• Structure Your Narrative: For each case study, clearly articulate the challenge, your role, the solution you designed, the implementation process, and the tangible results achieved.

• Be Prepared for Deep Dives: Anticipate questions about your specific contributions, the tools you used, and the rationale behind your design choices.

📝 Enhancement Note: Candidates should be ready to demonstrate a strong understanding of the travel industry's operational nuances and a consultative approach to problem-solving. The interview will likely assess technical knowledge, strategic thinking, and interpersonal skills.

📌 Application Steps

To apply for this EMEA Solution Design Consultant position:

• Submit your application through the provided careers page link.

• Curate Your Portfolio: Prepare a concise portfolio showcasing your most relevant work, including examples of Statements of Requirements (SORs), case studies on travel program design or optimization, and documentation of your collaborative efforts with sales and client success teams. Tailor these examples to highlight experience with multinational clients and complex travel solutions.

• Optimize Your Resume: Ensure your resume clearly highlights your experience with GDS, QC, OBT, and other relevant travel industry systems. Quantify your achievements and responsibilities, using keywords from the job description such as "solution design," "account management," "RFP process," "stakeholder management," and "process optimization."

• Practice Your Presentation: Rehearse walking through your portfolio and answering common interview questions, especially those related to scenario-based problem-solving and explaining your solution design methodology. Focus on articulating the business impact of your work.

• Research Flight Centre: Thoroughly research Flight Centre Travel Group's business model, brands, and its position in the corporate travel market. Understand their commitment to customer service and employee well-being to better align your responses with their culture and values.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.