eCommerce Network Design Manager - Hawthorn East

📍 Job Overview

Job Title: eCommerce Network Design Manager

Company: Coles Group

Location: Hawthorn East, Victoria, Australia

Job Type: Full-time

Category: Operations / Supply Chain / Network Design

Date Posted: August 23, 2026

Experience Level: Mid-Senior (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Spearhead the strategic evolution of Coles Digital's eCommerce network, encompassing in-store, automated fulfillment nodes, transport lanes, and Click & Collect operations.

• Develop comprehensive, end-to-end network scenarios that strategically balance capacity, service levels, cost-to-serve, and operational resilience.

• Provide critical strategic and tactical recommendations to executive leadership, influencing capital prioritization, catchment area adjustments, and service enhancement initiatives.

• Collaborate closely with Finance to develop robust business cases for new facilities, automation investments, capacity expansions, and major transport projects.

• Drive alignment and collaboration among diverse stakeholders across location planning, network development, property, operations, customer propositions, last-mile delivery, and store optimization teams.

📝 Enhancement Note: This role is positioned within the "Operations" or "Supply Chain" category, with a strong emphasis on strategic network design for eCommerce fulfillment. The hybrid work arrangement suggests a blend of on-site strategic planning and collaboration with remote analytical work. The "Mid-Senior" experience level indicates a need for demonstrated expertise in network modeling and strategic decision-making.

📈 Primary Responsibilities

• Lead the development and ongoing refinement of Coles Digital's online network strategy, encompassing in-store fulfillment, automated fulfillment nodes, transport lanes, and Click & Collect services.

• Design and model end-to-end network scenarios, including middle mile logistics, linehaul, cross-docking, and last-mile delivery, to optimize for cost, speed, and reliability.

• Translate complex network data into compelling strategic and tactical recommendations for executive decision-making, capital expenditure planning, and geographical catchment area adjustments.

• Partner with the Finance department to build detailed business cases and financial models supporting investments in new fulfillment facilities, automation technologies, capacity expansions, and significant transport initiatives.

• Align and engage a broad spectrum of internal stakeholders, including teams responsible for location planning, network development, property acquisition, store operations, customer experience, last-mile logistics, and store optimization.

• Foster and elevate network strategy capabilities within the organization by developing frameworks, conducting benchmarking studies, creating playbooks, providing coaching, and integrating competitive intelligence into strategic planning processes.

• Analyze competitor network strategies and operational models to identify best practices and opportunities for competitive differentiation.

📝 Enhancement Note: The responsibilities highlight a blend of strategic thinking, detailed analytical modeling, and strong stakeholder management. The emphasis on "balancing capacity, service, cost-to-serve and resilience" is a core tenet of effective supply chain and network design operations.

🎓 Skills & Qualifications

Education: A relevant tertiary qualification in Supply Chain Management, Commerce, Operations Research, or a closely related quantitative discipline.

Experience: A minimum of 3 years of progressive experience in network strategy, supply planning, network design, or a comparable operations management role, with a strong preference for experience within eCommerce or large-scale retail environments.

Required Skills:

• Demonstrated expertise in developing and executing network strategies for large, complex organizations.

• Strong understanding of end-to-end supply chain principles, including middle mile logistics, freight management, and distribution center (DC) fulfillment operations.

• Advanced proficiency in network optimization and design methodologies, utilizing specialized tools such as Coupa Supply Chain Guru, AIMMS, or applying mixed-integer/linear programming techniques.

• Exceptional analytical and data visualization skills, with advanced command of Microsoft Excel and experience with business intelligence platforms like Power BI or Tableau.

• Proven ability in data storytelling and executive communication, with a strong track record of influencing stakeholders and driving decisions in complex, matrixed organizations.

• Experience in stakeholder management and alignment across diverse functional groups. Preferred Skills:

• Strategy or consulting experience specifically focused on supply chain or network design.

• Direct experience in grocery eCommerce fulfillment or last-mile operational management.

• Familiarity with Geographic Information Systems (GIS) software, such as ArcGIS, for spatial analysis and network visualization.

📝 Enhancement Note: The required skills emphasize a blend of technical analytical capabilities (network modeling tools, advanced Excel, BI tools) and soft skills (data storytelling, executive communication, stakeholder influence), which are critical for a role that bridges strategy and execution in operations. The preference for eCommerce or retail experience is a key differentiator.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated case studies showcasing the development and implementation of network strategies that have led to measurable improvements in efficiency, cost reduction, or service levels.

• Examples of complex network modeling scenarios, detailing the problem, the analytical approach, the tools used (e.g., Coupa, AIMMS, custom models), and the resulting recommendations.

• Documentation or examples of business cases developed for capital investments in supply chain infrastructure, automation, or new operational capabilities, highlighting ROI and strategic alignment.

• Evidence of translating strategic objectives into actionable network design roadmaps and implementation plans. Process Documentation:

• Showcase of how you have documented and optimized supply chain and logistics processes, from fulfillment to last-mile delivery.

• Examples of creating frameworks, playbooks, or best practice guides for network planning and design functions.

• Evidence of establishing performance metrics and reporting mechanisms to track the effectiveness of network designs and operational changes.

📝 Enhancement Note: For a Network Design Manager role, the portfolio should emphasize analytical rigor, strategic foresight, and the ability to translate complex data into actionable business recommendations. Demonstrating experience with specific network optimization tools is crucial.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Network Design Manager role with 2-5 years of experience in a major Australian city like Melbourne, the estimated salary range is AUD $120,000 - $160,000 per annum. This estimate considers the seniority of the role, the specific technical skills required (e.g., network modeling software), and the strategic impact on a large enterprise like Coles Group.

Benefits:

• Flexible Working Options: Hybrid working arrangements to promote work-life balance.

• On-site Amenities: Access to a gym facility, fitness classes, complimentary parking, BBQ area, and an on-site mini-Coles supermarket.

• Exclusive Foodie Hub: Opportunity to sample new products before they are released to the public.

• Team Member Discounts: 5% discount on Supermarket and Liquor purchases (online and in-store), with additional double discount periods (10%) offered throughout the year.

• Recognition Program: Access to the 'mythanks' platform for peer-to-peer recognition, with points redeemable for gifts and gift cards.

• Learning & Development: Comprehensive career development programs and job-specific training opportunities.

• Paid Parental Leave: Support for permanent team members balancing work and family responsibilities.

• Team Member Share Plan: An annual option for eligible team members to purchase Coles Group shares via pre-tax salary sacrifice.

Working Hours: Full-time employment, with typical working hours expected to align with standard business operations (approximately 40 hours per week), supported by hybrid work flexibility.

📝 Enhancement Note: The salary estimate is based on typical compensation for similar roles in major Australian cities, factoring in the required experience and specialized skills. The benefits package is comprehensive, reflecting Coles Group's commitment to employee well-being and engagement.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Supermarket & Grocery) - Coles Group is a leading Australian retailer with a significant presence in supermarkets, liquor, and Coles Express convenience stores. Its operations are deeply integrated into the Australian consumer landscape.

Company Size: Large Enterprise (Coles Group is one of Australia's top 30 listed companies on the ASX, employing over 115,000 team members). This scale implies complex operational challenges and opportunities for significant impact.

Founded: 1914. With over a century of history, Coles Group has a strong legacy and deep understanding of the Australian market, now focusing on evolving its digital and omni-channel capabilities.

Team Structure:

• The role sits within the Coles Digital team, specifically the Network Design unit.

• This unit collaborates extensively with other Digital teams, Supply Chain, Property, Operations, Customer Proposition, Last Mile Delivery, and Store Optimization.

• The reporting structure is to the Senior Manager Network Design, indicating a hierarchical but collaborative team environment focused on strategic initiatives. Methodology:

• Data-driven decision-making is paramount, utilizing advanced analytics and modeling tools.

• Emphasis on strategic planning and translating high-level enterprise goals into practical network design roadmaps.

• Cross-functional collaboration is essential to ensure alignment and buy-in across various business units.

• Continuous improvement and innovation are key, driven by evolving customer shopping behaviors and technological advancements in eCommerce and logistics.

Company Website: https://www.coles.com.au/

📝 Enhancement Note: Coles Group's long history combined with its current focus on digital transformation creates a dynamic environment. The operations team is central to enabling this transformation by optimizing the physical and digital infrastructure that supports customer delivery and in-store experiences.

📈 Career & Growth Analysis

Operations Career Level: This is a mid-to-senior level management role focused on strategic network design. It requires a blend of analytical expertise, strategic thinking, and leadership in influencing cross-functional teams. The role is critical in shaping the future of Coles' eCommerce fulfillment network.

Reporting Structure: The role reports to the Senior Manager Network Design, placing it within a dedicated strategic operations function. This likely involves regular interaction with senior leadership within the Digital and Supply Chain divisions.

Operations Impact: The Network Design Manager plays a pivotal role in optimizing the cost, efficiency, and customer experience of Coles' eCommerce operations. Strategic decisions made in this role directly impact capital expenditure, operational costs, delivery speed, and overall customer satisfaction, thereby influencing revenue and profitability.

Growth Opportunities:

• Specialization: Deepen expertise in eCommerce network optimization, advanced logistics modeling, and supply chain strategy.

• Leadership: Progress to a Senior Manager or Head of Network Design role, leading larger teams and broader strategic initiatives.

• Cross-Functional Mobility: Potential to move into broader supply chain strategy, operations management, or digital transformation roles within Coles.

• Skill Development: Opportunities for advanced training in operations research, data analytics, and supply chain technologies.

📝 Enhancement Note: This role is a critical stepping stone for individuals aiming for senior leadership positions within supply chain and operations management, particularly in the rapidly evolving eCommerce and retail sectors. The focus on strategic impact and cross-functional influence provides a strong foundation for career advancement.

🌐 Work Environment

Office Type: The role is based in Hawthorn East, Melbourne, at Coles Group's corporate offices, which are designed to foster collaboration and innovation. The "hybrid working options" indicate a modern, flexible work environment.

Office Location(s): Hawthorn East, Victoria, Australia. This location offers specific office perks and amenities designed to enhance the employee experience.

Workspace Context:

• Collaborative Spaces: The office environment likely includes dedicated collaboration areas, meeting rooms, and open-plan zones to facilitate interaction with colleagues from various departments.

• Technology Enabled: Access to necessary hardware, software, and high-speed internet to support complex modeling, data analysis, and communication tools.

• Team Interaction: Regular opportunities to engage with the Network Design team, Digital leadership, and stakeholders from Supply Chain, Property, and Operations.

Work Schedule: Full-time, with a hybrid arrangement allowing for a mix of office-based work and remote work. This structure supports focused analytical tasks at home while enabling in-person collaboration and strategic discussions at the office.

📝 Enhancement Note: The hybrid model and office amenities suggest a company that values employee well-being and productivity, aiming to create an environment that supports both focused analytical work and dynamic team collaboration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application and resume, focusing on experience with network design tools, supply chain strategy, and eCommerce operations.

• Technical Interview: Likely involves technical questions assessing your proficiency with network modeling software (Coupa, AIMMS), analytical techniques (optimization, linear programming), and data analysis skills (Excel, Power BI/Tableau). You may be asked to discuss past projects and challenges.

• Case Study/Problem-Solving: A practical exercise or case study simulating a network design challenge. This will assess your approach to problem-solving, analytical rigor, and ability to articulate solutions clearly.

• Stakeholder/Behavioral Interview: Focuses on your ability to communicate complex ideas, influence stakeholders without authority, manage relationships across departments, and align with Coles' values.

• Final Interview: May involve senior leadership to discuss strategic fit and long-term vision.

Portfolio Review Tips:

• Quantify Impact: For each project in your portfolio, clearly state the business problem, your role, the methodology used, the tools employed, and – most importantly – the quantifiable results (e.g., % cost reduction, % improvement in delivery time, capacity increase achieved).

• Tool Proficiency: Explicitly showcase your experience with network optimization software (Coupa, AIMMS), analytical tools (Excel, Power BI, Tableau), and any relevant programming languages or optimization solvers.

• Strategic Alignment: Demonstrate how your network design solutions align with broader business objectives, such as market expansion, cost leadership, or enhanced customer experience.

• Communication Clarity: Prepare to walk through your portfolio items concisely, highlighting key insights and decision-making processes. Be ready to answer detailed questions about your approach and the assumptions made.

Challenge Preparation:

• Anticipate questions about optimizing a retail network for both in-store and online fulfillment, balancing competing priorities like speed, cost, and coverage.

• Practice articulating trade-offs in network design decisions (e.g., number and location of fulfillment centers vs. last-mile costs).

• Be prepared to discuss how you would leverage data and technology to inform network strategy and support capital investment decisions.

📝 Enhancement Note: A strong portfolio demonstrating hands-on experience with network modeling tools and a clear ability to link analytical work to business outcomes will be critical for success in this role and its associated interview process.

🛠 Tools & Technology Stack

Primary Tools:

• Network Optimization Software: Coupa Supply Chain Guru, AIMMS, or similar advanced modeling platforms are essential. Proficiency in mixed-integer/linear programming is a key requirement.

• Data Analysis & Visualization: Advanced Microsoft Excel, Power BI, or Tableau for data manipulation, analysis, and creating insightful dashboards and reports.

• GIS Software: ArcGIS is listed as a bonus, indicating its potential utility for spatial analysis within network design.

Analytics & Reporting:

• BI tools (Power BI/Tableau) for creating performance dashboards related to network efficiency, cost-to-serve, and capacity utilization.

• Advanced Excel for detailed financial modeling and scenario analysis. CRM & Automation:

• While not explicitly mentioned as primary tools for this role, understanding how network design impacts CRM (customer service levels) and potential automation in fulfillment centers or last-mile logistics is beneficial.

📝 Enhancement Note: Proficiency with specialized network optimization software and advanced analytical tools is a non-negotiable technical requirement for this role. The ability to translate complex model outputs into business insights using BI tools is equally important.

👥 Team Culture & Values

Operations Values:

• Data-Driven: Decisions are grounded in rigorous analysis and quantitative insights.

• Customer-Centric: Network designs must ultimately serve the customer by ensuring efficient and timely delivery.

• Efficiency & Optimization: A continuous drive to improve processes and reduce costs while maintaining service quality.

• Collaboration: Working effectively across diverse teams to achieve shared goals.

• Innovation: Embracing new technologies and approaches to enhance network capabilities.

Collaboration Style:

• Cross-Functional Integration: The role requires extensive collaboration with departments such as Property, Operations, Finance, and Customer Experience to ensure network designs are practical and aligned with business objectives.

• Influence & Persuasion: The ability to articulate complex strategies and gain buy-in from stakeholders, often without direct authority, is crucial.

• Knowledge Sharing: Encouraging the sharing of best practices and insights within the Network Design team and across broader supply chain functions.

📝 Enhancement Note: Coles Group's stated values of innovation, customer focus, and teamwork are likely reflected in the operations team's approach, emphasizing the need for individuals who can drive change through collaboration and data-backed insights.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Competing Priorities: Simultaneously optimizing for cost, speed, capacity, and resilience in a large, dynamic retail environment.

• Stakeholder Alignment: Navigating the diverse needs and priorities of various departments (e.g., Property vs. Operations vs. Finance) to gain consensus on network strategies.

• Data Complexity & Integration: Working with vast and potentially disparate datasets across different systems to build accurate network models.

• Evolving eCommerce Landscape: Adapting network designs to rapidly changing consumer behaviors, technological advancements, and competitive pressures in online retail.

Learning & Development Opportunities:

• Advanced Analytics Training: Opportunities to deepen skills in operations research, mathematical optimization, and predictive modeling.

• Industry Exposure: Gaining in-depth knowledge of eCommerce fulfillment models, last-mile logistics innovations, and supply chain automation.

• Strategic Influence: Developing expertise in executive communication, business case development, and strategic planning.

• Leadership Development: Potential to lead projects, mentor junior analysts, and progress into senior management roles within the supply chain and operations functions.

📝 Enhancement Note: This role offers significant opportunities for professional growth by tackling complex, high-impact challenges in a critical area of retail operations, with clear pathways for career advancement within a major Australian enterprise.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you developed a network strategy to improve eCommerce fulfillment efficiency. What tools did you use, what were the key trade-offs, and what was the outcome?" (Focus on methodology, tools, and quantifiable results).

• "How would you approach balancing the cost of last-mile delivery with the customer expectation for faster delivery times when designing a new fulfillment network?" (Demonstrate strategic thinking and understanding of operational levers).

• "Imagine you need to convince the Executive team to invest in a new automated fulfillment center. What key data points and arguments would you present in your business case?" (Highlight your ability to build compelling financial justifications and communicate strategic value). Company & Culture Questions:

• "What do you know about Coles Group's current eCommerce strategy and its role in the Australian retail market?" (Research Coles' digital initiatives, market position, and competitor landscape).

• "How would you collaborate with the Property team to identify optimal locations for new fulfillment nodes?" (Showcase your understanding of cross-functional collaboration and how network design integrates with other business functions).

• "How do you ensure your network designs are resilient to disruptions, such as supply chain shocks or unexpected demand surges?" (Discuss risk management and contingency planning in your operational approach). Portfolio Presentation Strategy:

• Structure: Organize your portfolio by key achievements or projects. For each, clearly articulate the problem, your solution/analysis, the tools used, and the business impact (quantified).

• Tool Demonstration: Be prepared to briefly explain how you utilized specific tools like Coupa or AIMMS to solve problems.

• Storytelling: Frame your projects as compelling narratives of problem-solving and value creation, demonstrating your strategic thinking and impact.

• Conciseness: Aim for clarity and brevity, focusing on the most impactful aspects of your work. Be ready for deep dives into specific areas if prompted.

📝 Enhancement Note: Interview preparation should focus on demonstrating a robust understanding of network optimization principles, a proven ability to use specialized tools, and strong communication skills to influence executive decision-making.

📌 Application Steps

To apply for this eCommerce Network Design Manager position:

• Submit your application through the provided link on the Coles Group careers site.

• Tailor your Resume: Highlight specific experience in network strategy, supply planning, and network design, explicitly mentioning tools like Coupa Supply Chain Guru, AIMMS, advanced Excel, Power BI, or Tableau. Quantify achievements wherever possible (e.g., "Reduced transportation costs by X%," "Increased fulfillment capacity by Y%").

• Prepare Your Portfolio: Curate examples of network design projects, business cases, or strategic analyses. Focus on demonstrating your analytical rigor, problem-solving approach, and the quantifiable business impact of your work. Be ready to present 2-3 key pieces in detail.

• Research Coles Group: Familiarize yourself with Coles' current eCommerce offerings, digital strategy, supply chain operations, and competitive position in the Australian retail market. Understand their commitment to sustainability and customer experience.

• Practice Interview Questions: Rehearse answers to common operations and strategy questions, particularly those related to network optimization, stakeholder management, and data storytelling. Prepare to discuss your portfolio items and any case study challenges.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.