E-commerce Product & UX Assistant

<p><strong><span>Pet City Group</span></strong><span> is the leader in the pet retail market in Greece with over </span><strong><span>35 </span></strong><span>years of presence. The Group consists of </span><strong><span>800</span></strong><span> employees, </span><strong><span>100+</span></strong><span> stores, </span><strong><span>4</span></strong><span> online shops, and a variety of over </span><strong><span>17.000</span></strong><span> products, including top-of-the-line and exclusive brands. Pet City Group also offers a range of pet care services, including grooming and veterinarian care, as part of our mission to provide the best customer experience to our beloved pets and their parents. </span></p><p><span>We are currently looking for an </span><strong><span>E-commerce Product &amp; UX Assistant</span></strong><span> to join our </span><strong><span>Pawsome E-commerce Team</span></strong><span>. The role reports to the </span><u><span>E-commerce Platform &amp; UI/UX Supervisor</span></u><span>.</span></p><p></p><p><strong><span>Your Role</span></strong></p><p><span>As an </span><strong><span>E-commerce Product &amp; UX Assistant</span></strong><span>, you will support the daily operations, maintenance and continuous improvement of our e-Commerce platforms. By managing day-to-day platform activities, implementing promotional and content updates, monitoring website functionality, handling operational issues and coordinating with external technology partners, you will help ensure a smooth, reliable and user-friendly online experience for our customers. You will also contribute to the implementation of e-Commerce projects and platform improvements, working closely with the E-commerce Platform &amp; UI/UX Supervisor.</span></p><p></p><p><strong><span>Your Key Responsibilities</span></strong></p><ul><li><p><strong><span>Platform Operations:</span></strong><span> Manage day-to-day website updates, promotions, content, product/category configurations and platform settings.</span></p></li><li><p><strong><span>Issue Management:</span></strong><span> Monitor website functionality, troubleshoot routine operational issues and escalate more complex cases when needed.</span></p></li><li><p><strong><span>Ticketing &amp; Partner Coordination:</span></strong><span> Document technical issues, support ticket follow-ups and coordinate with external technology partners.</span></p></li><li><p><strong><span>Project Support:</span></strong><span> Contribute to e-Commerce projects, new functionalities, testing, UAT and implementation activities.</span></p></li><li><p><strong><span>Continuous Improvement:</span></strong><span> Identify opportunities to improve platform processes, functionality and the overall online customer experience.</span></p></li></ul><p></p><p><strong><span>Requirements</span></strong></p><ul><li><p><span>Previous experience in e-Commerce operations, website administration or a similar role will be considered an advantage.</span></p></li><li><p><span>Familiarity with e-Commerce platforms and content management systems.</span></p></li><li><p><span>Basic understanding of online promotions, discount rules, and product and category management.</span></p></li><li><p><span>Good organizational and time-management skills, with the ability to prioritize multiple tasks.</span></p></li><li><p><span>Strong attention to detail and a methodical approach to problem-solving.</span></p></li><li><p><span>Good written and verbal communication skills.</span></p></li><li><p><span>Ability to communicate effectively with internal stakeholders and external technology partners.</span></p></li><li><p><span>Good knowledge of Microsoft Office, particularly Excel.</span></p></li><li><p><span>Good command of English.</span></p></li></ul><p></p><p><strong><span>Nice to Have</span></strong></p><ul><li><p><span>Experience with Magento.</span></p></li><li><p><span>Familiarity with ticketing systems and task/project management tools.</span></p></li><li><p><span>Basic understanding of HTML, CSS and website functionality.</span></p></li><li><p><span>Experience with website testing, UAT and issue tracking.</span></p></li><li><p><span>Familiarity with e-Commerce integrations, APIs or data feeds.</span></p></li></ul><p></p><p><strong><span>Personal Attributes</span></strong></p><ul><li><p><span>Proactive, hands-on and solution-oriented.</span></p></li><li><p><span>Organized, analytical and detail-focused.</span></p></li><li><p><span>Comfortable taking ownership of recurring tasks and knowing when to escalate.</span></p></li><li><p><span>Collaborative and confident working with different teams and external partners.</span></p></li><li><p><span>Flexible and adaptable in a fast-paced e-Commerce environment.</span></p></li></ul><p></p><p><strong><span>What We Offer</span></strong></p><p><span>💶 Competitive compensation package</span></p><p><span>🎓 Opportunities to learn and grow within a dynamic and fast-growing company</span></p><p><span>💼 Friendly and collaborative working environment</span></p><p><span>💊 Special prices and discounts on healthcare, well-being and insurance packages through our network of partners</span></p><p><span>🩺 Private health insurance coverage</span></p><p><span>🏷️ Employee discounts on our products and services</span></p><p><span>🚀 Your professional and personal success is our commitment</span></p><br />