Director, Product Strategy EMEA Central

📍 Job Overview

Job Title: Director, Product Strategy - EMEA Central

Company: ServiceNow

Location: Munich, Bavaria, Germany

Job Type: Full-time

Category: Product Strategy / GTM Operations

Date Posted: June 15, 2026

Experience Level: 10+ years

Remote Status: Hybrid (Flexible Work Persona)

🚀 Role Summary

• Serve as a critical strategic liaison between ServiceNow's enterprise customers, field leadership, and product development teams, translating complex market needs into actionable product strategies.

• Drive executive-level engagement with C-suite stakeholders within key enterprise accounts, fostering deep understanding and adoption of ServiceNow's platform capabilities.

• Orchestrate and optimize post-sale deployment and adoption motions for high-value customers, leveraging APEX, CEG, and Partner ecosystems to ensure successful outcomes.

• Influence the product roadmap by providing unfiltered customer and field signal, identifying high-value cross-workflow opportunities, and advocating for strategic prioritization.

• Advise field leadership on account portfolio sequencing, pipeline generation strategies, and competitive positioning to accelerate deal velocity and customer success.

📝 Enhancement Note: This role is positioned at the intersection of Product, Customer Success, Partners, and Business Units (BUs), requiring strong cross-functional leadership and a deep understanding of Go-To-Market (GTM) dynamics. The emphasis on "customer outcomes at scale" and "platform-level strategy" indicates a focus on strategic impact rather than tactical execution. Given the "Director" title and the scope of responsibilities, this role likely reports into senior GTM or Product leadership within the EMEA region.

📈 Primary Responsibilities

• Directly engage with C-suite executives and transformation leaders in strategically important enterprise accounts to drive digital transformation and platform adoption conversations.

• Define and articulate platform-level strategies and use cases that align with customer business objectives, moving beyond siloed point solutions.

• Proactively identify and mitigate poor customer experiences, taking ownership of resolution paths to prevent churn risks.

• Orchestrate the successful post-sale deployment and adoption of ServiceNow solutions for high-value accounts, ensuring measurable business outcomes.

• Advise field leadership on optimal sequencing and prioritization of account portfolios and sales plays to maximize impact and efficiency.

• Drive scalable, one-to-many pipeline generation initiatives across large account sets when strategically necessary.

• Provide critical feedback to product and GTM teams on market reception, competitive positioning, and the effectiveness of sales plays.

• Facilitate and enable field teams to effectively leverage ServiceNow's full network of resources, including APEX, CEG, and Partners, for customer success.

• Collaborate with GMs to identify and champion high-value cross-workflow opportunities for roadmap prioritization.

• Establish and maintain a structured, repeatable framework for feeding unfiltered customer and field insights into product and platform evolution.

• Orchestrate the engagement of APEX product and engineering resources in customer interactions when critical.

• Identify and flag potential partnership, M&A, and First-Degree Engagement (FDE) signals within the customer base.

• Contribute to the strategic evolution of unified pricing and packaging, including the development of outcome-based pricing models informed by market feedback.

• Partner with APEX Strategic Program Management and BU Leadership to drive seamless Go-To-Market (GTM) integration for acquired companies.

📝 Enhancement Note: The responsibilities highlight a blend of strategic customer engagement, internal GTM enablement, and product influence. The emphasis on "orchestrating resources," "driving pipeline at scale," and "feeding unfiltered signal" suggests a need for strong project management, cross-functional influence, and data synthesis skills.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Business, Technology, or a related field is typically expected for a Director-level role. An MBA or advanced degree would be a strong asset.

Experience:

• A minimum of 10 years of progressive experience in enterprise software, with a significant portion dedicated to roles such as sales leadership, customer success management, product strategy, or business development at scale.

• Demonstrated success in operating credibly at the C-suite level, engaging in sophisticated digital transformation and platform strategy discussions.

• Proven ability to navigate and influence within large, complex, matrixed organizations to achieve business objectives. Required Skills:

• C-Suite Engagement: Proven ability to build rapport, establish credibility, and influence decision-makers at the executive level.

• Product Strategy & Roadmap Influence: Experience in translating market needs and customer feedback into strategic product direction and roadmap prioritization.

• Digital Transformation Expertise: Deep understanding of digital transformation initiatives and the role of enterprise platforms in driving business change.

• Agentic AI & Automation Fluency: Strong knowledge of current trends and applications of Artificial Intelligence, particularly agentic AI, and automation technologies within enterprise software.

• Platform-led Growth: Understanding of strategies and methodologies for driving growth through platform adoption and expansion.

• Enterprise Software Market Acumen: In-depth knowledge of the enterprise software landscape, including SaaS models, competitive dynamics, and key technology trends.

• Cross-functional Collaboration: Demonstrated ability to work effectively across diverse teams including Sales, Product Management, Customer Success, Engineering, and Partner organizations.

• Strategic Planning & Execution: Capability to develop high-level strategies and translate them into actionable plans with measurable outcomes.

• Business Development Acumen: Understanding of market expansion, partnership development, and identifying new growth opportunities.

• Account Portfolio Management: Experience in managing and prioritizing efforts across a portfolio of enterprise accounts.

• Travel Readiness: Willingness and ability to travel up to 50% of the time.

Preferred Skills:

• Experience with ServiceNow's platform and solutions.

• Familiarity with outcome-based pricing models and their implementation.

• Knowledge of M&A integration strategies within a GTM context.

• Experience in specific EMEA Central markets.

📝 Enhancement Note: The emphasis on "agentic AI, automation, and platform-led growth motions" suggests the company is heavily investing in these areas. Candidates with direct experience in these specific technologies and strategies will have a distinct advantage. The "10+ years" requirement, coupled with the scope, indicates this is a senior-level strategic role, not an entry-level product management position.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies of Strategic Impact: Showcase examples of how you have influenced product strategy or GTM approaches based on customer insights and market analysis.

• Customer Engagement Frameworks: Demonstrate experience in developing and executing executive engagement strategies, including stakeholder mapping and value proposition articulation.

• Cross-Functional Project Leadership: Provide evidence of leading complex initiatives that required collaboration across Product, Sales, and Customer Success teams.

• Roadmap Influence Examples: Illustrate instances where you successfully advocated for product roadmap changes or new feature development based on strategic market needs.

• Metrics-Driven Success Stories: Highlight projects where you defined key performance indicators (KPIs) and demonstrated measurable business outcomes (e.g., revenue growth, adoption rates, customer satisfaction).

Process Documentation:

• Customer Insight Synthesis: Examples of how you have structured and synthesized feedback from multiple customer engagements and field interactions into actionable insights.

• GTM Strategy Development: Documentation or case studies outlining the development of GTM strategies, including market segmentation, competitive analysis, and sales play design.

• Product Launch & Integration Processes: Evidence of involvement in processes related to new product launches or the GTM integration of acquired technologies.

• Outcome-Based Pricing Models: Conceptual or documented frameworks for developing and implementing pricing models tied to customer business outcomes.

📝 Enhancement Note: For a role of this caliber, a portfolio should focus on strategic influence, cross-functional leadership, and demonstrable business impact. Candidates should be prepared to discuss the process by which they achieved these outcomes, not just the results themselves. The ability to articulate how they translated "customer reality" into "company strategy" will be key.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Director-level Product Strategy role with 10+ years of experience in enterprise software, located in Munich, Germany, the estimated salary range is €120,000 - €180,000 annually, plus potential bonuses and equity.

• Methodology: This estimate is derived from research on senior technology leadership roles in major European tech hubs, considering the specific requirements of product strategy, GTM alignment, and executive engagement. ServiceNow is a leading enterprise software provider, and compensation typically reflects this market position. Regional cost of living in Munich and typical German compensation structures for Director-level positions have been factored in. The range accounts for variations in experience, specific skill sets, and negotiation.

Benefits:

• Flexible Work Persona: ServiceNow offers a "Flexible" work persona, allowing for a hybrid work arrangement balancing office presence with remote work, promoting work-life integration.

• Comprehensive Health and Wellness: Includes health insurance, occupational health services, and potential wellness programs.

• Retirement Savings Plan: Contributions and options for long-term financial planning.

• Stock Options/Equity: Potential for equity grants, aligning employee success with company growth.

• Professional Development: Opportunities for training, certifications, conferences, and continuous learning to stay ahead in AI, automation, and product strategy.

• Generous Paid Time Off: Standard vacation days, public holidays, and potential for additional leave.

• Employee Assistance Program (EAP): Confidential support services for personal and professional challenges.

• Global Mobility & Networking: Opportunities to engage with a global team and potentially work on international initiatives.

Working Hours:

• Standard full-time working hours are typically around 40 hours per week. However, given the Director-level, strategic nature of this role and the requirement for extensive customer and internal engagement, flexibility is expected. Occasional extended hours may be necessary to meet critical deadlines or customer commitments. The "Flexible" work persona also implies a degree of autonomy in managing one's schedule within team and business needs.

📝 Enhancement Note: The "Flexible" work persona is a key benefit, indicating a modern approach to work-life balance. Candidates should inquire about the specific expectations for in-office days and the process for managing hybrid schedules. The potential for equity is significant for a Director role at a company like ServiceNow.

🎯 Team & Company Context

🏢 Company Culture

Industry: Enterprise Software / Cloud Computing / Digital Workflow Automation / Artificial Intelligence. ServiceNow operates at the forefront of digital transformation, providing a platform that connects people, functions, and systems to streamline work. The company is a recognized leader in IT Service Management (ITSM), Customer Service Management (CSM), HR Service Delivery (HRSD), and increasingly, AI-driven automation.

Company Size: ServiceNow is a large, global enterprise with over 8,100 customers, including 85% of the Fortune 500. This indicates a mature, well-established organization with significant resources and a broad market reach.

Founded: Founded in 2004, ServiceNow has a history of innovation and rapid growth, evolving from a startup to a global market leader. This suggests a culture that values continuous improvement, agility, and a forward-thinking approach to technology.

Team Structure:

• Product Strategy: This role sits within the product organization or a closely aligned GTM function, acting as a bridge. It will likely collaborate with Product Management, Product Marketing, GTM Operations, and Business Unit (BU) leadership.

• Reporting: The Director will likely report to a VP or Senior Director of Product Strategy, GTM Strategy, or a Regional Head of Product for EMEA.

• Cross-functional Collaboration: The role is inherently cross-functional, requiring deep collaboration with Sales (field leadership, account executives), Customer Success Management (CSM, professional services), Partner Ecosystem teams, and various Business Units (BUs) responsible for specific product lines. The "connective tissue" aspect is central to its function.

Methodology:

• Data-Driven Insights: The role demands a strong focus on synthesizing customer and field data to inform strategic decisions and product development.

• Customer-Centricity: A core methodology will be understanding and addressing the needs of enterprise customers, particularly C-suite executives, to drive platform adoption and value realization.

• Outcome-Based Approach: Emphasis on delivering measurable business outcomes for customers, which will increasingly influence product development and pricing models.

• Agile GTM & Product Evolution: The ability to adapt strategies and influence product roadmaps in response to rapid market changes and customer feedback.

Company Website: https://www.servicenow.com/

📝 Enhancement Note: ServiceNow's culture is often described as innovative, fast-paced, and customer-focused. The "Work Personas" approach reflects a modern, flexible work environment. The company's rapid growth and market leadership suggest a dynamic environment where strategic contributions are highly valued.

📈 Career & Growth Analysis

Operations Career Level: This is a senior-level "Director" position, signifying significant responsibility, strategic influence, and leadership capabilities. It's a pivotal role for professionals looking to shape product direction based on deep market understanding and customer engagement. It sits at a higher altitude than typical product management or sales roles, focusing on strategic alignment, market impact, and cross-functional orchestration.

Reporting Structure: The role sits at the intersection of multiple departments, but its primary reporting line will likely be within a Product Strategy or GTM leadership structure. This position requires influencing peers and senior leaders across Product, Sales, and Customer Success without direct authority over all of them, demanding strong leadership and persuasion skills.

Operations Impact: The impact of this role is substantial, directly influencing ServiceNow's product roadmap, GTM strategies, and ultimately, its ability to drive customer success and revenue growth across the critical EMEA Central region. By translating customer needs into product requirements and enabling the field, this role is pivotal in ensuring ServiceNow's continued market leadership and platform evolution.

Growth Opportunities:

• Leadership Progression: Potential to advance to VP-level roles within Product Strategy, GTM, or specific Business Units, either within EMEA or globally.

• Specialization: Deepen expertise in specific high-growth areas like AI, automation, or industry-specific solutions, becoming a recognized thought leader.

• Broader GTM Leadership: Transition into broader GTM leadership roles, overseeing regional strategy, market development, or strategic accounts.

• Executive Influence: Develop stronger executive presence and strategic advisory skills, becoming a trusted advisor to senior leadership and key customers.

• International Exposure: Gain extensive experience in the diverse EMEA market, preparing for global leadership opportunities.

📝 Enhancement Note: This role offers a direct path to senior leadership by providing exposure to high-level strategic decision-making and critical GTM functions. The emphasis on influencing without direct authority is a key development area for aspiring leaders.

🌐 Work Environment

Office Type: ServiceNow operates a hybrid work model, with employees assigned "Work Personas." This role is designated as "Flexible," meaning it involves a blend of remote work and office presence. The specific office location in Munich is Die Macherei M5, a modern workspace designed for collaboration.

Office Location(s): The primary office location for this role is in Munich, Germany, at Die Macherei M5, Levelingstrasse 4, Building M5, 81673 Munich. This is a central and modern business district location.

Workspace Context:

• Collaborative Environment: The Munich office is designed to foster collaboration, with meeting rooms, breakout areas, and shared workspaces. The "Flexible" persona encourages employees to utilize the office for team meetings, strategic sessions, and building relationships.

• Technology Access: Employees will have access to ServiceNow's cutting-edge platform and associated collaboration tools, essential for managing complex GTM and product strategy initiatives.

• Team Interaction: While flexibility is key, the role requires regular interaction with local and global colleagues through virtual meetings and in-office sessions, promoting a connected and engaged team dynamic.

Work Schedule: The "Flexible" work persona suggests a degree of autonomy in managing work hours. While a standard 40-hour week is typical, the demands of executive engagement, strategic planning, and potential travel may require flexibility and adaptability in scheduling. This model aims to balance productivity with personal well-being.

📝 Enhancement Note: The "Flexible" work persona is a significant aspect of the work environment, suggesting trust and autonomy. Candidates should clarify expectations regarding in-office days and how this flexibility is managed within the team and for customer-facing activities.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will likely conduct an initial call to assess basic qualifications, experience, and cultural fit.

• Hiring Manager Interview: A detailed discussion with the hiring manager focusing on experience, strategic thinking, and alignment with the role's core responsibilities. Expect questions on handling C-suite interactions, product strategy influence, and cross-functional leadership.

• Panel Interviews: Candidates will likely meet with a panel of stakeholders from Product, Sales, and Customer Success. These interviews will assess specific competencies, problem-solving skills, and collaboration style. Be prepared for scenario-based questions related to customer challenges, roadmap trade-offs, and field enablement.

• Executive Interview: A final interview with a senior leader (e.g., VP of Product, Regional Head) to evaluate strategic vision, leadership potential, and overall fit for the company's direction.

• Portfolio Presentation (Potential): Candidates may be asked to present a case study from their portfolio, demonstrating their approach to a strategic challenge, customer engagement, or product influence.

Portfolio Review Tips:

• Focus on Strategic Impact: Showcase examples where your work led to significant business outcomes, strategic shifts, or improved customer success. Quantify results whenever possible (e.g., revenue impact, adoption metrics, efficiency gains).

• Demonstrate C-Suite Credibility: Include examples of engaging with senior executives, understanding their challenges, and influencing their decisions. Highlight your ability to translate complex technical concepts into business value.

• Showcase Cross-Functional Orchestration: Detail projects where you successfully aligned disparate teams (Product, Sales, CS) towards a common goal, illustrating your influence and collaboration skills.

• Highlight AI/Automation Experience: Given the company's focus, include any relevant experience or insights into applying AI and automation in enterprise software contexts.

• Structure for Clarity: Organize your portfolio logically. For case studies, use a STAR (Situation, Task, Action, Result) or similar framework, focusing on your specific contributions and the strategic rationale behind your actions.

Challenge Preparation:

• Strategic Problem-Solving: Be prepared for case studies or hypothetical scenarios requiring you to analyze a market challenge, customer issue, or product gap, and propose a strategic solution. This will likely involve assessing trade-offs, considering different stakeholder perspectives, and outlining implementation steps.

• GTM Strategy Articulation: Practice articulating how you would approach developing or refining GTM strategies for new products or markets, including identifying target segments, value propositions, and sales plays.

• Product Roadmap Prioritization: Anticipate questions about how you would prioritize competing product requests from customers and the field, balancing short-term needs with long-term strategic vision.

📝 Enhancement Note: The emphasis on "customer reality to company strategy" means interviewers will probe how you gather, synthesize, and act upon market intelligence. Your portfolio should clearly illustrate this feedback loop. Be ready to discuss your approach to "outcome-based pricing" if applicable.

🛠 Tools & Technology Stack

Primary Tools:

• ServiceNow Platform: Deep familiarity with the ServiceNow platform, its modules (e.g., ITSM, CSM, HRSD, App Engine), and its capabilities in workflow automation and AI.

• CRM Systems (e.g., Salesforce): Proficiency in using CRM systems for account management, pipeline tracking, and customer data analysis. Experience with Salesforce is highly probable given its market prevalence.

• Collaboration Tools: Expertise in tools like Slack, Microsoft Teams, Zoom, and Confluence for communication, project management, and knowledge sharing.

• Presentation Software (e.g., PowerPoint, Google Slides): Advanced skills in creating compelling presentations for executive audiences and internal stakeholders.

Analytics & Reporting:

• Business Intelligence (BI) Tools (e.g., Tableau, Power BI): Ability to interpret data, generate insights, and create dashboards to track key performance indicators (KPIs) related to customer adoption, pipeline health, and product strategy effectiveness.

• Spreadsheet Software (e.g., Excel, Google Sheets): Advanced proficiency for data manipulation, analysis, and modeling.

• Product Analytics Platforms (e.g., Amplitude, Mixpanel): Familiarity with tools that provide insights into product usage, user behavior, and feature adoption.

CRM & Automation:

• ServiceNow's Workflow Automation Capabilities: Direct experience or strong understanding of how to leverage ServiceNow for process automation, workflow design, and digital transformation.

• Integration Platforms (e.g., MuleSoft, ServiceNow IntegrationHub): Understanding of how different enterprise systems connect and share data to enable seamless workflows.

• AI/ML Platforms: Familiarity with AI concepts and platforms that power agentic AI and automation features within enterprise solutions.

📝 Enhancement Note: While specific tool proficiency might not be explicitly required for every aspect, a strong understanding of how these tools support product strategy, GTM operations, and customer success is crucial. Candidates should be prepared to discuss how they leverage technology to drive efficiency and strategic outcomes.

👥 Team Culture & Values

Operations Values:

• Customer Obsession: A deep commitment to understanding and exceeding customer expectations, driving value realization through the ServiceNow platform. This translates to actively listening to customer challenges and championing their needs internally.

• Innovation: A drive to continuously explore new technologies (especially AI), methodologies, and market opportunities to enhance product offerings and customer solutions.

• Execution Excellence: A focus on delivering high-quality results, driving complex initiatives to completion, and achieving measurable business outcomes with speed and efficiency.

• Collaboration & Trust: Fostering an environment of open communication, mutual respect, and shared accountability across diverse teams and geographies. Building trust is paramount for influencing without direct authority.

• Integrity: Upholding the highest ethical standards in all interactions with customers, partners, and colleagues.

Collaboration Style:

• Proactive & Influential: The team likely operates with a proactive approach, anticipating needs and driving initiatives forward. Influence is key, requiring strong communication, negotiation, and relationship-building skills to align stakeholders.

• Data-Informed Decision-Making: Decisions are expected to be backed by data and market insights, fostering a culture of analytical rigor.

• Cross-Functional Partnership: Encouraging a partnership mentality where teams work together seamlessly to achieve shared objectives, breaking down silos between Product, Sales, and Customer Success.

• Feedback-Rich Environment: Open to constructive feedback and continuous improvement, both at the individual and team level, to refine processes and strategies.

📝 Enhancement Note: The values reflect a high-performance culture common in leading tech companies. Candidates should be prepared to discuss how they embody these values in their daily work and decision-making, particularly concerning customer impact and cross-functional collaboration.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complexity: Managing diverse stakeholder needs across enterprise customers, field sales, product teams, and regional leadership in a large, matrixed organization.

• Translating Signal to Strategy: Effectively distilling vast amounts of customer and field feedback into clear, actionable product and GTM strategies.

• Driving Adoption at Scale: Ensuring that high-value customers realize the full potential of the ServiceNow platform beyond initial deployment, leading to sustained adoption and value.

• Balancing Short-Term Needs with Long-Term Vision: Prioritizing immediate customer requirements and field needs against the strategic evolution of the platform and market positioning.

• Rapid Technological Evolution: Keeping pace with advancements in AI, automation, and other key technologies to ensure ServiceNow's offerings remain competitive and innovative.

Learning & Development Opportunities:

• Advanced AI & Automation Training: Access to training and resources to deepen expertise in emerging AI technologies and their application within enterprise workflows.

• Executive Leadership Development: Opportunities to hone strategic thinking, executive communication, and leadership skills through mentorship and specialized programs.

• Cross-Functional Immersion: Gaining deeper understanding of GTM, product development, and customer success operations through hands-on involvement and collaboration.

• Industry Conferences & Thought Leadership: Participation in leading industry events to stay abreast of trends, network with peers, and contribute to ServiceNow's industry presence.

• Mentorship Programs: Access to senior leaders within ServiceNow for guidance on career progression and strategic development.

📝 Enhancement Note: The challenges presented are typical for senior strategic roles in rapidly evolving tech companies. Framing these challenges as opportunities for growth and demonstrating a proactive approach to overcoming them will be crucial for candidates.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you translated complex customer feedback into a tangible product or GTM strategy change. What was your process, and what was the outcome?" (Focus on synthesis, influence, and results.)

• "How would you approach building credibility and trust with C-suite executives at strategic accounts, especially when discussing digital transformation?" (Highlight executive presence, business acumen, and value articulation.)

• "Imagine a scenario where two key BUs have competing roadmap priorities that impact a major customer. How would you facilitate a decision and ensure alignment?" (Assess conflict resolution, strategic prioritization, and cross-functional leadership.)

• "What is your framework for identifying and prioritizing high-value cross-workflow opportunities on a product roadmap?" (Demonstrate strategic thinking and market analysis capabilities.)

• "How do you ensure that field teams are effectively enabled to sell and deliver solutions that align with strategic product direction?" (Focus on enablement strategies, communication, and GTM alignment.) Company & Culture Questions:

• "What excites you most about ServiceNow's mission and its position in the market, particularly regarding AI and automation?" (Show research and genuine interest.)

• "How do you see the 'Flexible' work persona contributing to team effectiveness and individual productivity in a role like this?" (Demonstrate understanding and adaptability to hybrid work models.)

• "Describe your experience working in a matrixed organization. How do you drive initiatives when you don't have direct authority?" (Assess influence, negotiation, and collaboration skills.)

• "How do you stay informed about emerging trends in enterprise software, AI, and digital transformation?" (Highlight continuous learning and industry engagement.) Portfolio Presentation Strategy:

• Tell a Story: Structure your case studies around a narrative that clearly outlines the challenge, your strategic approach, the actions you took (emphasizing your role), and the measurable results.

• Quantify Impact: Use specific metrics (e.g., % increase in adoption, $ revenue impact, % reduction in churn, time-to-market improvement) to demonstrate the business value of your contributions.

• Focus on Strategic Thinking: Explain the "why" behind your actions. What was the strategic rationale? What were the trade-offs considered?

• Highlight Cross-Functional Collaboration: Explicitly mention the teams you worked with and how you managed those relationships to achieve success.

• Tailor to ServiceNow: Where possible, draw parallels to ServiceNow's business, platform, or strategic focus areas (AI, automation, workflow, digital transformation).

📝 Enhancement Note: Be prepared to discuss your understanding of "agentic AI" and "platform-led growth" in practical terms. Interviewers will be looking for strategic depth and a proven ability to influence outcomes in complex environments.

📌 Application Steps

To apply for this Director, Product Strategy - EMEA Central position at ServiceNow:

• Submit Your Application: Utilize the provided link on SmartRecruiters to submit your resume and any requested supplementary materials.

• Tailor Your Resume: Customize your resume to highlight achievements and experiences directly relevant to product strategy, C-suite engagement, GTM alignment, AI/automation, and cross-functional leadership. Use keywords from the job description and ensure quantifiable results are prominent.

• Prepare Your Portfolio: Curate a selection of your strongest work examples that demonstrate strategic impact, customer engagement, and cross-functional leadership. Focus on case studies that align with ServiceNow's business and the role's requirements.

• Practice Interview Responses: Rehearse answers to common strategy, behavioral, and situational interview questions. Prepare to articulate your experience using frameworks like STAR and be ready to present a portfolio case study if requested.

• Research ServiceNow: Deeply research ServiceNow's platform, recent product announcements (especially in AI), market position, GTM strategies, and company culture. Understand their approach to customer success and digital transformation.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.