Director, Product Strategy and Operations
📍 Job Overview
Job Title: Director, Product Strategy and Operations
Company: Fanatics Collectibles
Location: New York, NY, United States
Job Type: Full-Time
Category: Product Operations / GTM Operations
Date Posted: 2026-10-01
Experience Level: 10+ Years
Remote Status: On-site
🚀 Role Summary
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Lead the definition and execution of the Product Operations strategy and operating model for Fanatics Live and Fanatics Collect, driving organizational effectiveness.
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Translate high-level business and product strategies into actionable operating priorities, scalable mechanisms, and coordinated execution plans.
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Establish and refine critical planning and operating cadences, including roadmap reviews, portfolio reviews, leadership forums, and annual/quarterly planning cycles.
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Maintain a comprehensive, integrated view of product priorities, investments, dependencies, risks, and commitments across diverse product portfolios.
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Design and implement robust governance and decision-making frameworks to ensure clarity in ownership, trade-offs, escalation paths, and accountability.
📝 Enhancement Note: This role is positioned within the "Product Operations" and "GTM Operations" categories, focusing on the strategic and operational enablement of a digital product organization. The title "Director, Product Strategy and Operations" implies a significant responsibility for shaping how product teams function and deliver against business objectives, rather than direct product management. The emphasis on "Fanatics Live" and "Fanatics Collect" suggests a focus on direct-to-consumer (DTC) digital platforms within the collectibles space.
📈 Primary Responsibilities
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Define and lead the overarching Product Operations strategy and operating model for the Fanatics Live and Fanatics Collect digital product organizations.
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Partner closely with the Chief Digital Product Officer and Product leadership to translate strategic vision into concrete operating priorities, execution plans, and scalable mechanisms.
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Establish, evolve, and manage critical planning and operating cadences, including rigorous roadmap reviews, portfolio reviews, executive leadership forums, and comprehensive annual/quarterly planning processes.
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Maintain a unified and integrated view of product priorities, strategic investments, interdependencies, potential risks, and commitments across multiple product lines and development streams.
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Implement and champion robust governance structures and clear decision-making frameworks that define ownership, manage trade-offs effectively, establish escalation paths, and ensure accountability.
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Lead and drive complex, business-critical programs that span across Product, Engineering, Design, Data, and various business units, ensuring seamless cross-functional execution.
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Proactively identify systemic execution barriers and organizational friction points, then drive senior stakeholders to consensus and implement scalable, long-term solutions.
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Set and enforce high standards for core product management practices, including strategic planning, roadmap development, prioritization methodologies, decision records, and robust knowledge management systems.
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Build, develop, and mentor the Product Operations capability and talent pool, creating significant leverage and support for Product Managers and leaders across the entire organization.
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Act as a strategic advisor and trusted partner to senior Product leadership, providing critical insights on operating effectiveness, alignment with organizational priorities, and potential execution risks.
📝 Enhancement Note: The responsibilities highlight a blend of strategic planning, operational framework design, program leadership, and talent development, all geared towards enhancing the efficiency and effectiveness of the product organization. The emphasis on "governance," "operating mechanisms," and "stakeholder management" is crucial for a Director-level Product Operations role.
🎓 Skills & Qualifications
Education:
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Bachelor's degree in Business, Technology, Engineering, or a related field is typically expected for a Director-level role, although extensive relevant experience may be considered in lieu of a specific degree. Experience:
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Extensive experience (10+ years) in Product Operations, Program Management, Product Management, Business Operations, or a comparable leadership role within a technology or digital product organization is required.
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Demonstrated success in leading a Product Operations, Program Management, or similar capability that effectively supports multiple product and technical teams.
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Proven experience partnering with senior and executive leaders to translate complex business and product strategies into actionable functional plans and driving organizational execution.
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Deep understanding of product development lifecycles, portfolio management principles, strategic roadmap planning, effective prioritization frameworks, scalable operating models, and cross-functional execution strategies.
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A strong track record of designing, implementing, and optimizing scalable operating mechanisms, robust governance models, and efficient organizational practices that drive performance. Required Skills:
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Product Operations Strategy: Ability to define, build, and execute a comprehensive Product Operations strategy aligned with business objectives.
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Strategic Planning & Execution: Expertise in translating high-level strategy into actionable plans, roadmaps, and operational priorities.
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Program & Portfolio Management: Proven ability to manage complex, cross-functional programs and provide oversight for product portfolios, ensuring alignment and delivery.
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Governance Frameworks: Skill in designing and implementing effective governance models, decision-making processes, and accountability structures.
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Cross-functional Leadership & Influence: Demonstrated ability to lead, influence, and align diverse teams (Product, Engineering, Design, Data, Business) and senior stakeholders.
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Roadmap Planning & Prioritization: Deep knowledge of best practices in roadmap development, backlog management, and data-driven prioritization techniques.
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Organizational Effectiveness: Ability to assess organizational structure, identify inefficiencies, and implement improvements for scalable operations.
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Stakeholder Management: Exceptional skills in managing relationships and communication with senior executives and cross-functional partners.
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Executive Communication: Proficiency in synthesizing complex information into clear, concise, and actionable recommendations for executive audiences.
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Process Improvement: A strong bias for identifying systemic issues and driving scalable process enhancements.
Preferred Skills:
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Data Analysis & Insights: Ability to leverage data to inform strategic decisions, measure operational effectiveness, and identify areas for improvement.
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Change Management: Experience leading organizational change initiatives to adopt new operating models and processes.
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Talent Development: Proven ability to build, mentor, and develop high-performing teams within a Product Operations function.
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Digital Product Lifecycle: Familiarity with the nuances of digital product development, particularly in DTC or e-commerce environments.
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Agile Methodologies: Experience working within or enabling Agile/Scrum frameworks for product development.
📝 Enhancement Note: The requirements emphasize a blend of strategic thinking, operational execution, and strong leadership/interpersonal skills. The "10+" years of experience, coupled with the Director title, indicates a need for seasoned professionals who can operate autonomously and influence at the executive level. The emphasis on "digital product organization" and "DTC" is critical for tailoring applications.
📊 Process & Systems Portfolio Requirements
Portfolio Essentials:
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Strategic Operating Model Design: Showcase examples of how you have designed, implemented, or significantly improved operating models for product organizations, detailing the objectives, methodologies, and resulting improvements.
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Governance Framework Implementation: Provide case studies demonstrating the creation and rollout of governance structures, decision-making processes, and accountability frameworks, highlighting how they clarified roles, managed trade-offs, and improved execution.
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Cross-functional Program Leadership: Present examples of complex, multi-team programs you have led, focusing on your role in ensuring alignment, managing dependencies, mitigating risks, and driving successful outcomes across Product, Engineering, Design, and Business teams.
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Roadmap & Portfolio Management Mechanisms: Include documentation or descriptions of how you have established or refined processes for roadmap planning, prioritization, and portfolio reviews, emphasizing how these mechanisms improved strategic alignment and resource allocation.
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Metrics & KPI Development: Demonstrate your ability to define, track, and report on key operational metrics and KPIs that measure the effectiveness and efficiency of product development and operational processes.
Process Documentation:
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Workflow Design & Optimization: Provide evidence of your experience in mapping, analyzing, and optimizing complex workflows within a product development context, focusing on identifying bottlenecks and implementing efficiency gains.
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System Implementation & Integration: Detail instances where you have been involved in the selection, implementation, or optimization of tools and systems that support product operations, such as project management software, roadmap tools, or knowledge management platforms.
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Performance Measurement & Analysis: Showcase how you have developed reporting mechanisms and analytical frameworks to measure and communicate the performance of product teams and operational processes, linking them to business impact.
📝 Enhancement Note: For a Director-level Product Operations role, a portfolio should emphasize strategic contributions and measurable impact on organizational efficiency and effectiveness, rather than just individual task completion. The focus should be on how the candidate has built systems and processes that enable others to perform better.
💵 Compensation & Benefits
Salary Range:
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Estimated Range: $220,000 - $275,000 USD per year.
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Methodology: This estimate is based on the provided NYC salary range and industry benchmarks for Director-level Product Operations roles in major metropolitan tech hubs like New York City. Factors considered include the seniority of the role, the significant responsibilities outlined, the company's industry (digital sports platform, collectibles), and the competitive landscape for experienced operations leaders. The stated range of $220,000 to $275,000 USD directly reflects the company's disclosed salary band for this position in NYC.
Benefits:
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Comprehensive Health Insurance: Medical, dental, and vision coverage for employees and their dependents.
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Retirement Savings Plan: 401(k) or similar plan, potentially with employer matching contributions, to support long-term financial planning.
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Paid Time Off: Generous vacation, sick leave, and holidays to promote work-life balance.
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Performance-Based Incentives: Potential eligibility for short-term and long-term incentive compensation, such as bonuses or equity, tied to individual and company performance.
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Professional Development: Opportunities for continued learning, such as conferences, training programs, and certifications relevant to product operations and leadership.
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Employee Discounts: Potential access to discounts on Fanatics merchandise and collectibles.
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Wellness Programs: Initiatives and resources aimed at supporting employee well-being.
Working Hours:
- Standard full-time hours are expected, likely around 40 hours per week, with flexibility often afforded to Director-level roles. However, given the nature of product launches and operational challenges, occasional extended hours may be required to meet critical deadlines or address urgent issues.
📝 Enhancement Note: The salary range is directly extracted from the provided text. The benefits listed are standard for Director-level positions at large, established companies in the tech/digital space, with specific additions relevant to Fanatics. The working hours note acknowledges the typical structure but also the potential for ad-hoc demands at this level.
🎯 Team & Company Context
🏢 Company Culture
Industry: Digital Sports Platform, Collectibles, E-commerce, Technology. Fanatics is building a comprehensive digital sports platform that integrates commerce, collectibles, and betting. This role operates within the Collectibles division, focusing on next-generation physical and digital collectibles, leveraging advanced technology and a massive fan base.
Company Size: Over 22,000 employees globally. This indicates a large, complex organization with established processes but also ongoing efforts to scale and innovate, creating both opportunities and challenges for operations roles.
Founded: Fanatics was founded in 1995, but the Collectibles division and its recent strategic initiatives represent a significant expansion and evolution of the company's offerings. The company's history suggests stability and a proven business model, while its current trajectory points towards rapid growth and digital transformation.
Team Structure:
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Product Organization: The role supports the Direct-to-Consumer (DTC) Product organization for Fanatics Live and Fanatics Collect. This team is likely structured with Chief Digital Product Officer, VP/Director-level Product Leaders, Product Managers, Designers, and Data Analysts.
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Reporting Structure: The Director, Product Strategy and Operations will report to senior Product leadership (e.g., Chief Digital Product Officer or VP of Product). They will manage the Product Operations function, which may include a team of Product Operations specialists, program managers, or analysts.
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Cross-functional Collaboration: This role is inherently cross-functional, requiring deep collaboration with Engineering, Design, Data Science, Marketing, Legal, Finance, and Business Development teams to ensure strategic alignment and seamless execution.
Methodology:
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Data-Driven Decision Making: Fanatics leverages a vast database of fan engagement, transaction history, and market trends to inform product development and operational strategies.
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Agile & Scalable Operations: The company emphasizes building scalable operating mechanisms and processes, likely incorporating agile principles where appropriate to adapt to rapid market changes and growth.
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Fan-Centric Approach: A core tenet is relentlessly enhancing the fan experience, which should permeate all operational decisions and strategies.
Company Website: https://www.fanaticsinc.com/
📝 Enhancement Note: The context provided highlights Fanatics' ambitious strategy to become a dominant digital sports platform. The Product Operations role is critical for enabling this vision by bringing structure and efficiency to the product development engine, especially within the rapidly evolving collectibles market. The large company size suggests a need for candidates who can navigate complex organizations and drive change effectively.
📈 Career & Growth Analysis
Operations Career Level: Director. This level signifies a senior leadership position responsible for defining and executing strategy within a specific functional area (Product Operations). It involves managing teams, influencing executive decisions, and driving significant organizational change. The role requires strategic thinking, operational expertise, and strong leadership capabilities.
Reporting Structure: The Director will likely report to the Chief Digital Product Officer or a senior VP of Product. They will be responsible for building and leading the Product Operations function, which may include a team of specialists. This position is critical in bridging the gap between executive vision and the day-to-day execution of product teams.
Operations Impact: The Director of Product Operations has a profound impact on the company's ability to execute its product strategy and achieve business objectives. By ensuring clear priorities, efficient processes, and effective cross-functional collaboration, this role directly influences the speed-to-market, quality of product delivery, and ultimately, the revenue generated from Fanatics Live and Fanatics Collect. They enable Product and Engineering teams to focus on innovation and delivery by removing operational friction.
Growth Opportunities:
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Leadership Expansion: Potential to grow into a VP-level role within Product Operations or expand the scope of Product Operations to cover additional business units within Fanatics.
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Strategic Initiative Leadership: Opportunity to lead major strategic initiatives that shape the future of Fanatics' digital product ecosystem, such as new market entry strategies or transformative operational improvements.
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Cross-Functional Mobility: The broad exposure to Product, Engineering, and Business functions can open doors to leadership roles in broader GTM operations, strategy, or even product management itself, given the strategic nature of the role.
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Deep Domain Expertise: Developing deep expertise in the high-growth collectibles and digital sports platform space, positioning the individual as a thought leader in operations within this niche.
📝 Enhancement Note: This role offers a significant opportunity for a seasoned operations leader to shape a critical function within a rapidly growing, high-profile company. The growth potential is substantial, tied to both the expansion of the Product Operations function and the overall success of Fanatics' digital platform ambitions.
🌐 Work Environment
Office Type: On-site. The job description explicitly states "On-site" and the location is New York, NY. This indicates a requirement for the candidate to work from the designated Fanatics office location.
Office Location(s): New York, NY, United States. This implies working from a physical office space within New York City, likely in a modern corporate environment designed to foster collaboration.
Workspace Context:
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Collaborative Environment: The expectation of an on-site role suggests a workspace designed for collaboration, with meeting rooms, common areas, and potentially open-plan seating to encourage interaction among teams.
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Operations Tools & Technology: Employees will have access to Fanatics' internal technology stack, including collaboration tools (e.g., Slack, Teams), project management software, and company-provided hardware/software necessary for their roles.
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Team Interaction: The on-site nature facilitates direct interaction with Product leadership, Engineering teams, Design, Data, and other key stakeholders, enabling more fluid communication and problem-solving.
Work Schedule:
- The standard work schedule is likely Monday to Friday, approximately 40 hours per week. However, as a Director-level role in a fast-paced environment, there may be an expectation of flexibility and availability to address urgent operational needs or strategic initiatives as they arise.
📝 Enhancement Note: The on-site requirement in New York City suggests a traditional corporate office setting. The emphasis on collaboration and direct interaction is key for a role that bridges multiple departments and requires significant stakeholder alignment.
📄 Application & Portfolio Review Process
Interview Process:
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Initial Screening: A recruiter or hiring manager will conduct an initial screening to assess basic qualifications, experience, and cultural fit.
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Hiring Manager Interview: A deeper dive into your experience with Product Operations, strategic planning, operating models, and stakeholder management. Expect behavioral questions focused on past successes and challenges.
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Cross-functional Interviews: Interviews with key stakeholders from Product, Engineering, Design, and Data teams to assess your ability to collaborate, influence, and understand their perspectives.
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Executive Interview: A final interview with senior leadership (e.g., Chief Digital Product Officer) to evaluate strategic alignment, leadership potential, and overall fit for the Director role.
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Case Study/Presentation: Candidates may be asked to prepare a presentation or work through a case study related to designing an operating model, resolving an execution challenge, or presenting a strategic roadmap review process.
Portfolio Review Tips:
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Focus on Impact: Curate examples that clearly demonstrate the measurable impact of your work. Quantify results wherever possible (e.g., "reduced roadmap planning cycle by X%", "improved cross-functional alignment leading to Y% faster feature delivery").
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Showcase Strategic Thinking: Highlight instances where you moved beyond tactical execution to define strategy, build frameworks, and drive organizational change.
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Process Design & Optimization: Present case studies on how you designed or improved operating models, governance structures, and planning processes. Detail the problem, your solution, and the outcomes.
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Stakeholder Management & Influence: Prepare examples of how you've effectively influenced senior leaders, reconciled competing priorities, and built strong working relationships across departments.
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Conciseness and Clarity: Ensure your portfolio is well-organized, easy to understand, and tailored to the specific requirements of this Director, Product Strategy and Operations role.
Challenge Preparation:
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Operating Model Design: Be prepared to discuss how you would approach designing or refining the Product Operations operating model for a growing digital product organization.
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Prioritization & Trade-offs: Anticipate questions about how you would facilitate prioritization decisions and manage trade-offs among competing product initiatives.
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Execution Risk Management: Prepare to discuss strategies for identifying, assessing, and mitigating execution risks within product development lifecycles.
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Stakeholder Alignment: Practice articulating how you would ensure alignment and buy-in from diverse stakeholders on strategic priorities and operational changes.
📝 Enhancement Note: The interview process is designed to assess strategic thinking, operational execution capabilities, and leadership potential. A strong portfolio demonstrating tangible impact and strategic acumen is crucial for advancing in the selection process.
🛠 Tools & Technology Stack
Primary Tools:
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Product Management Platforms: Familiarity with tools like Jira, Confluence, Asana, or similar for workflow management, roadmapping, and documentation.
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Roadmapping & Planning Tools: Experience with specialized tools such as Aha!, Productboard, or Roadmunk for strategic roadmap planning and portfolio visualization.
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Collaboration Suites: Proficiency in G Suite (Google Workspace) or Microsoft 365 for document creation, communication, and collaboration.
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Communication Platforms: Expertise in using Slack, Microsoft Teams, or similar for real-time team communication and cross-functional collaboration.
Analytics & Reporting:
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BI & Data Visualization Tools: Experience with tools like Tableau, Power BI, Looker, or similar for creating dashboards, analyzing performance data, and presenting insights to stakeholders.
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Product Analytics Tools: Familiarity with platforms such as Amplitude, Mixpanel, or Google Analytics for understanding user behavior and product usage.
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Spreadsheet Software: Advanced proficiency in Microsoft Excel or Google Sheets for data manipulation, analysis, and reporting.
CRM & Automation:
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CRM Systems: While not directly managing a CRM, understanding how CRM data (e.g., Salesforce) integrates with product and business operations is beneficial.
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Workflow Automation Tools: Awareness of tools that can automate operational tasks and workflows, enhancing efficiency.
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Project Management Software: Expertise in tools like Monday.com, Wrike, or Smartsheet for managing project timelines, resources, and dependencies.
📝 Enhancement Note: While specific tools aren't listed, the role implies a need for proficiency in standard product management, project management, collaboration, and data analysis tools commonly used in tech organizations. The emphasis should be on how these tools support strategic planning, execution, and operational efficiency.
👥 Team Culture & Values
Operations Values:
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Clarity & Precision: A strong emphasis on clear communication, well-defined processes, and accurate data to drive informed decision-making.
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Accountability & Ownership: A culture where individuals and teams take ownership of their responsibilities and are accountable for delivering results.
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Collaboration & Partnership: A belief in the power of working together across functions to achieve common goals, fostering a supportive and inclusive environment.
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Data-Driven Insights: A commitment to using data and analytics to understand performance, identify opportunities, and guide strategic direction.
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Efficiency & Scalability: A continuous drive to optimize processes, eliminate waste, and build systems that can scale with the company's growth.
Collaboration Style:
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Proactive & Strategic: Engaging with stakeholders early and often to align on strategy, anticipate needs, and proactively address potential issues.
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Fact-Based & Objective: Basing discussions and decisions on data and objective analysis, while remaining open to diverse perspectives.
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Solution-Oriented: Focusing on identifying problems and collaboratively developing practical, actionable solutions.
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Transparent & Communicative: Maintaining open lines of communication, sharing information regularly, and providing clear updates on progress and challenges.
📝 Enhancement Note: The culture at Fanatics, as implied by the role's requirements and the company's mission, likely values high performance, data-driven decision-making, and strong collaboration. As a Director of Product Operations, embodying these values and fostering them within the team will be critical.
⚡ Challenges & Growth Opportunities
Challenges:
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Navigating Ambiguity: The role requires thriving in a dynamic, fast-paced environment where strategies and priorities may evolve rapidly, demanding adaptability and resilience.
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Cross-Functional Alignment: Ensuring alignment and buy-in from diverse stakeholders with potentially competing priorities across multiple departments (Product, Engineering, Design, Business) will be an ongoing challenge.
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Scaling Operations: As Fanatics Collectibles and Fanatics Live continue to grow, building and scaling operational processes and structures to keep pace without introducing unnecessary bureaucracy will be a key challenge.
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Driving Change: Implementing new operating models, processes, and governance frameworks requires effectively managing organizational change and overcoming resistance.
Learning & Development Opportunities:
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Strategic Leadership Development: Gaining exposure to executive-level strategic decision-making and contributing to the overall direction of Fanatics' digital platform.
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Industry Expertise: Deepening knowledge in the rapidly evolving collectibles and digital sports fan engagement space, becoming a subject matter expert.
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Building High-Impact Teams: Opportunity to recruit, mentor, and develop a high-performing Product Operations team, honing leadership and talent management skills.
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Exposure to Cutting-Edge Technology: Working with innovative technologies and platforms within the digital sports and collectibles ecosystem.
📝 Enhancement Note: This role presents significant challenges related to rapid growth, complexity, and change management, which are also fertile grounds for professional development and learning. The opportunity to shape a critical function within a leading company is a major growth driver.
💡 Interview Preparation
Strategy Questions:
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"Describe a time you had to translate a complex business strategy into actionable operating priorities for a product organization. What was your approach, and what were the outcomes?" (Focus on your methodology for breaking down strategy, defining KPIs, and establishing execution plans.)
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"How would you design a governance framework for a product organization that is experiencing rapid growth? What key elements would you include, and how would you ensure buy-in?" (Prepare to discuss decision rights, escalation paths, review cadences, and stakeholder involvement.)
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"Walk me through how you would establish a new operating cadence for roadmap and portfolio reviews. What metrics would you track, and how would you facilitate productive discussions with senior leadership?" (Think about the inputs, outputs, participants, and desired outcomes of such reviews.) Company & Culture Questions:
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"What interests you most about Fanatics Collectibles and this specific role within our digital sports platform strategy?" (Research Fanatics' recent initiatives, their market position in collectibles, and connect your skills to their stated goals.)
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"How do you approach building trust and influencing senior stakeholders, especially when there are competing priorities?" (Share examples of your collaboration style, communication techniques, and ability to drive consensus.)
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"Describe your experience in identifying and mitigating execution risks within product development. How do you communicate these risks to leadership?" (Highlight your proactive approach to risk management and your ability to provide clear, concise risk assessments.) Portfolio Presentation Strategy:
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Structure for Impact: Organize your portfolio around key themes like "Strategic Operating Model Design," "Cross-Functional Program Leadership," and "Process Optimization." Use a STAR (Situation, Task, Action, Result) format for each case study.
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Quantify Results: Whenever possible, present quantifiable outcomes. Instead of "improved efficiency," say "reduced planning cycle time by 20%," or "implemented a new process that decreased stakeholder friction by 15%."
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Visual Aids: Use simple, clear visuals (diagrams, charts) to illustrate complex processes, organizational structures, or data trends. Ensure they enhance, not distract from, your narrative.
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Connect to Fanatics: During your presentation, subtly connect your past experiences and methodologies to the specific challenges and opportunities at Fanatics Collectibles, demonstrating your understanding of their business.
📝 Enhancement Note: Preparation should focus on demonstrating strategic thinking, operational execution, and leadership ability, with a clear emphasis on how you drive organizational effectiveness and measurable results. Tailoring your responses and portfolio to Fanatics' specific context will be key.
📌 Application Steps
To apply for this Director, Product Strategy and Operations position:
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Submit Your Application: Complete the online application form through the provided Greenhouse link. Ensure all requested information is accurate and complete.
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Tailor Your Resume: Optimize your resume to highlight your 10+ years of experience in Product Operations, Program Management, and driving organizational effectiveness. Use keywords from the job description such as "operating model," "governance," "roadmap planning," "cross-functional leadership," and "stakeholder management." Quantify achievements wherever possible.
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Prepare Your Portfolio: Curate a portfolio that showcases your strategic impact. Focus on case studies demonstrating operating model design, governance implementation, cross-functional program leadership, and process optimization. Be ready to present these with a focus on measurable results and your strategic contributions.
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Research Fanatics: Thoroughly research Fanatics Collectibles, their digital platform strategy, and recent news. Understand their business model, target audience, and competitive landscape. This will enable you to tailor your application and interview responses effectively.
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Practice Your Narrative: Prepare to articulate your experience and approach to Product Operations in a clear, concise, and compelling manner. Practice answering common interview questions, particularly those related to strategy, execution, leadership, and stakeholder management.
⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.
Application Requirements
Candidates must have extensive experience in product operations, program management, or business operations within a technology or digital product organization. The role requires a proven track record of leading complex programs, influencing senior stakeholders, and designing scalable operating models.