Designer UX-UI (temporaire)

📍 Job Overview

Job Title: Designer UX-UI (Temporaire)

Company: Fonds de solidarité FTQ

Location: Montréal, Quebec, Canada

Job Type: Full time, Temporary

Category: User Experience (UX) / User Interface (UI) Design

Date Posted: July 29, 2026

Experience Level: 5-10 Years

Remote Status: Hybrid (2 days in office, 3 days remote)

🚀 Role Summary

• Spearhead the design and evolution of user experiences across critical digital platforms including a website, three connected spaces (Savings, RL, Employer), and two mobile applications.

• Conduct in-depth user research and analyze consumer behavior to translate insights into intuitive and engaging user journeys and interface designs.

• Collaborate with product and business teams to shape the digital ecosystem's architecture, ensuring a cohesive and user-centric experience aligned with business objectives.

• Focus on the strategic aspects of user experience, prioritizing the consumer journey and psychological drivers before aesthetic and ergonomic considerations.

📝 Enhancement Note: This role is specifically for UX/UI Design with a strong emphasis on user experience strategy and architecture, rather than just visual design. The temporary nature suggests a project-driven need, likely related to the company's digital transformation. The hybrid model with a defined in-office presence indicates a need for collaborative work and team integration.

📈 Primary Responsibilities

• Design and continuously improve the user experience (UX) for key digital platforms, including the Savings, RL, and Employer connected spaces, and mobile applications, ensuring alignment with user needs and business goals.

• Conduct comprehensive user research activities, including interviews, surveys, and usability testing, to gather qualitative and quantitative data that informs design decisions.

• Translate user research findings and business requirements into wireframes, user flows, prototypes, and high-fidelity mockups that effectively communicate design concepts.

• Champion a user-centric design approach, focusing on understanding user motivations, behaviors, and pain points to create solutions that are both functional and emotionally resonant.

• Collaborate closely with product managers, business analysts, developers, and other stakeholders throughout the product development lifecycle to ensure seamless implementation of UX/UI designs.

• Contribute to the development and maintenance of a design system and style guides to ensure consistency and scalability across all digital touchpoints.

• Actively participate in design reviews and critiques, providing constructive feedback to peers and receiving feedback to refine designs.

• Stay abreast of industry trends, best practices, and emerging technologies in UX/UI design, and advocate for their adoption where appropriate.

📝 Enhancement Note: The responsibilities highlight a strategic role focused on the entire user journey and architecture, not just interface elements. The emphasis on understanding user behavior and psychology, alongside collaboration with product and business teams, points to a significant impact on the company's digital transformation initiatives.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Business Administration (Marketing option), Graphic Design, Human-Computer Interaction, or a related field is mandatory. Equivalent practical experience may be considered. Experience:

• A minimum of five (5) years of relevant professional experience in UX/UI design, with a proven track record of designing complex digital products and platforms. Required Skills:

• UX Design Expertise: Deep understanding of user-centered design principles, information architecture, user journey mapping, and usability testing methodologies.

• UI Design Proficiency: Strong ability to create visually appealing, intuitive, and accessible user interfaces, including wireframing, prototyping, and visual design.

• User Research Acumen: Demonstrated experience in conducting user research, analyzing user behavior, and translating insights into actionable design solutions.

• Consumer Psychology Understanding: A strong curiosity and practical application of consumer psychology principles to design experiences that resonate with user motivations and needs.

• Digital Strategy Acumen: Ability to contribute to the strategic vision of digital products, considering user needs, business objectives, and market trends.

• Software Proficiency: Mastery of industry-standard design and prototyping tools (e.g., Figma, Sketch, Adobe Creative Suite, InVision).

• Collaboration Skills: Excellent ability to work effectively within cross-functional teams, including product, engineering, and business stakeholders.

• Communication Skills: Strong verbal and written communication skills in French, with the ability to articulate design decisions and rationale clearly.

Preferred Skills:

• Digital Writing Skills: Experience or aptitude for digital content creation and copywriting that enhances user experience.

• Financial Services Industry Experience: Familiarity with the unique challenges and opportunities within the financial services sector.

• Technical Environment Experience: Prior experience working within a technology-focused environment or a financial institution.

• Agile/Scrum Methodologies: Experience working in an Agile development environment.

📝 Enhancement Note: The requirement for a Business Administration degree with a marketing option, alongside extensive UX/UI experience, suggests the company values a strategic, business-oriented approach to design. The emphasis on consumer psychology and digital strategy indicates a need for a designer who can influence product direction and user engagement at a foundational level.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated UX Process: Showcase a clear, repeatable UX design process from research and discovery through to ideation, prototyping, and testing.

• Impactful Case Studies: Present detailed case studies that highlight specific problems solved, design solutions implemented, and measurable outcomes (e.g., improved conversion rates, increased user satisfaction, reduced task completion times).

• Cross-Platform Design Examples: Include examples of UX/UI designs for web, mobile applications, and potentially other digital touchpoints to demonstrate versatility.

• User Research Integration: Provide evidence of how user research and insights directly informed design decisions and led to positive user outcomes.

• Visual Design & Interaction: Showcase a strong visual design aesthetic combined with effective interaction design principles.

Process Documentation:

• Candidates are expected to articulate their design process, including:
  • Discovery & Research: Methods used to understand user needs, business goals, and technical constraints.
  • Ideation & Design: Techniques for brainstorming, wireframing, prototyping, and iterative design.
  • Testing & Validation: Approaches to usability testing, A/B testing, and gathering user feedback.
  • Collaboration & Handoff: Strategies for working with development teams and ensuring smooth design implementation.

📝 Enhancement Note: For a UX/UI role with a strategic focus on experience architecture, a portfolio is crucial. It should not only display visual proficiency but also a deep understanding of the design process, user research methodologies, and the ability to demonstrate tangible business impact. The emphasis on "architecture of experience" means showcasing how different digital touchpoints connect and contribute to an overall user journey.

💵 Compensation & Benefits

Salary Range:

• Given the experience level (5-10 years), the hybrid work model, and the competitive benefits package in Montreal, a typical salary range for a UX-UI Designer in this sector and location would likely fall between CAD $85,000 and CAD $115,000 annually. This estimate is based on industry benchmarks for senior UX/UI roles in Quebec's financial and technology sectors, considering the temporary nature of the contract. Benefits:

• Competitive Salary and Benefits: A strong compensation package is offered.

• Defined Benefit Pension Plan: Eligibility for a defined benefit pension plan after a specified number of hours worked, providing long-term financial security.

• On-site Fitness Center: Access to a fully equipped fitness center at the head office.

• Kinesiologist Services: On-site access to a kinesiologist for health and wellness support.

• Hybrid Work Model: Flexibility with 3 days of remote work and 2 days in the office. Working Hours:

• Standard full-time hours are expected, likely around 40 hours per week. The hybrid model allows for flexibility in managing workdays.

📝 Enhancement Note: The salary range is an estimation based on publicly available data for similar roles in Montreal, Quebec, considering the specified experience level and hybrid work arrangement. The benefits, particularly the defined benefit pension plan, are significant and indicate a commitment to employee long-term welfare, even for a temporary role, contingent on hours worked.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Investment Fund)

Company Size: Large (The Fonds de solidarité FTQ manages significant assets and has a substantial employee base, placing it in the large enterprise category). This size implies structured processes, a broad impact, and potentially a more formal culture, but also access to significant resources and diverse projects.

Founded: 1983. The Fonds de solidarité FTQ has a long history, suggesting stability, established practices, and a deep understanding of its mission and market.

Team Structure:

• Operations & Digital Transformation Focus: The role is situated within a company undergoing significant digital transformation, implying a dynamic environment where operations and digital teams are crucial for modernizing services.

• Cross-Functional Collaboration: The Designer UX-UI will work closely with product teams, business units, and potentially IT/development teams, requiring strong interpersonal and communication skills.

• Mission-Driven Environment: The Fonds de solidarité FTQ has a clear social and economic mission related to job creation and sustainable development in Quebec, suggesting a culture that values purpose and impact.

Methodology:

• Agile & Iterative Development: Given the digital transformation context, it's likely that Agile methodologies are employed, emphasizing iterative design, rapid prototyping, and continuous feedback loops.

• User-Centric Design: A strong emphasis is placed on understanding and meeting user needs, integrating user research and feedback throughout the design and development process.

• Data-Informed Decision Making: While not explicitly stated for this role, a modern digital organization typically uses data analytics to inform strategy and measure the impact of design choices.

Company Website: https://fondsftq.com/

📝 Enhancement Note: The company's mission and industry are key cultural drivers. A candidate should understand how to align design choices with the Fonds' goals of economic development and job creation in Quebec. The "digital transformation" aspect suggests a modern, forward-thinking operational approach, even within a well-established financial institution.

📈 Career & Growth Analysis

Operations Career Level: This is a senior-level UX/UI Design role, likely classified as a specialist or lead contributor. The focus on "rethinking and enriching the experience" and "building a solid architecture of experience" indicates a significant level of responsibility and autonomy.

Reporting Structure:

• The designer will likely report to a Head of UX/UI, a Product Manager, or a Director of Digital Transformation. They will collaborate extensively with product owners, business analysts, and development teams. Operations Impact:

• This role has a direct impact on the user experience of a large user base (members and partners), influencing engagement, satisfaction, and potentially the adoption of digital services. Successful UX/UI design can lead to increased efficiency for users, better service delivery, and stronger relationships with the Fonds' stakeholders. The temporary nature suggests a critical project phase where design impact is paramount. Growth Opportunities:

• Project Completion & Potential Extension: Successfully completing the temporary mandate could lead to an extension or opportunities on subsequent phases of the digital transformation.

• Skill Specialization: Deepen expertise in specific areas of UX/UI, such as user research, interaction design, or design systems, within the context of financial services.

• Cross-functional Leadership: Develop leadership skills by guiding design initiatives and influencing product strategy through strong collaboration and communication.

• Transition to Permanent Role: Depending on business needs and performance, there may be opportunities to transition into a permanent position within the Fonds.

📝 Enhancement Note: While this is a temporary role, the scope and responsibilities suggest a significant opportunity for a designer to make a tangible impact and gain experience in a mission-driven organization undergoing digital change. The potential for growth lies in demonstrating strategic design thinking and leadership within the project context.

🌐 Work Environment

Office Type:

• The role is based at the Fonds de solidarité FTQ head office in Montreal, Canada. This suggests a professional, corporate office environment.

• The hybrid model includes 2 days of mandatory in-office work, emphasizing collaboration and team integration. Office Location(s):

• Fonds de solidarité FTQ - Siège social - Montréal, Canada. Specific address details would typically be provided upon interview. Workspace Context:

• Collaborative Spaces: The office likely offers collaborative meeting rooms and workspaces conducive to team discussions and workshops, essential for the hybrid model.

• Technology & Tools: Access to necessary design software, hardware, and potentially internal digital collaboration tools.

• Team Interaction: Opportunities for in-person brainstorming, design critique sessions, and relationship-building with colleagues across different departments.

• Professional Atmosphere: A corporate setting that values professionalism, adherence to financial industry standards, and a mission-oriented approach.

Work Schedule:

• The hybrid work arrangement (3 days remote, 2 days in-office) provides flexibility while ensuring in-person collaboration. Standard business hours are expected, with potential for some flexibility depending on project needs.

📝 Enhancement Note: The hybrid aspect is key. Candidates should be comfortable working both independently remotely and collaboratively in an office setting. The emphasis on the head office location suggests a central hub for key strategic initiatives like this digital transformation.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and experience.

• First Interview (HR/Recruiting): Focus on general fit, motivation, and understanding of the role's scope and the company's mission.

• Technical Interview / Portfolio Review: A deep dive into your design process, case studies, and problem-solving abilities. This is where you'll present your portfolio and discuss your approach to UX/UI challenges. Expect questions about user research, design rationale, and collaboration.

• Hiring Manager Interview: Discussion around strategic fit, team dynamics, and how you would approach the specific challenges of this project.

• Final Interview (Optional): May involve a panel or senior leadership to assess cultural fit and overall suitability.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest case studies that best represent your UX/UI process, problem-solving skills, and impact. Prioritize projects that align with the role's requirements (e.g., complex digital platforms, user-centric design, financial services if possible).

• Tell a Story: For each case study, clearly articulate the problem, your role, your process, the challenges encountered, the solutions you designed, and the results achieved. Use visuals (wireframes, mockups, user flows) to illustrate your points.

• Highlight the "Why": Explain the rationale behind your design decisions, linking them back to user needs, business objectives, and your understanding of consumer psychology.

• Demonstrate Process: Show, don't just tell, your design process. Include examples of research artifacts, user flows, wireframes, and prototypes.

• Quantify Impact: Whenever possible, provide metrics or data to demonstrate the success of your designs (e.g., increased engagement, improved task completion rates, user satisfaction scores).

• Tailor to the Role: Emphasize aspects of your work that align with the Fonds' mission, digital transformation goals, and the specific platforms mentioned (web, connected spaces, mobile apps).

Challenge Preparation:

• Be prepared for potential design challenges or hypothetical scenarios related to improving user experience for a financial institution's digital platforms.

• Practice articulating your design thinking process clearly and concisely.

• Be ready to discuss your experience with hybrid work environments and cross-functional collaboration.

📝 Enhancement Note: The portfolio review is critical for this role. Candidates should prepare to walk through their work, explaining not just what they designed, but why they designed it that way, and the impact it had. Demonstrating a strategic understanding of user behavior and business goals will be key.

🛠 Tools & Technology Stack

Primary Tools:

• UX/UI Design Software: Proficiency in industry-standard tools is essential. Expect candidates to be adept with:

  • Figma: Widely used for collaborative design, prototyping, and handoff.
  • Sketch: Another popular tool for UI design on macOS.
  • Adobe Creative Suite (Photoshop, Illustrator): For asset creation and visual design.

• Prototyping Tools: (Often integrated into design software or standalone)

  • InVision: For interactive prototyping and collaboration.
  • Adobe XD: For design and prototyping.

Analytics & Reporting:

• While not a direct responsibility, understanding how to interpret data from tools like:

  • Google Analytics: For website traffic and user behavior analysis.

  • Mixpanel / Amplitude: For product analytics and user journey tracking.

  • Hotjar / Crazy Egg: For heatmaps and user session recordings.

  • Is beneficial for informing design decisions and demonstrating impact. CRM & Automation:

• Familiarity with CRM systems (e.g., Salesforce) or marketing automation platforms might be helpful for understanding data flow and user segmentation, although not a primary requirement. Collaboration & Project Management:

• Jira / Confluence: For working within Agile development workflows and documenting designs/decisions.

• Microsoft Teams / Slack: For daily communication and collaboration.

📝 Enhancement Note: The core requirement is mastery of UX/UI design and prototyping tools. While direct experience with analytics and CRM tools isn't listed as mandatory, a strong UX professional will understand how to leverage data and collaborate with teams that manage these systems to inform their design work and measure its effectiveness.

👥 Team Culture & Values

Operations Values:

• Purpose-Driven: A strong commitment to the Fonds' mission of economic development and job creation in Quebec. Designs should aim to serve this mission by enhancing user access and engagement.

• User-Centricity: Placing the user at the heart of all design decisions, striving for intuitive, accessible, and valuable experiences.

• Collaboration & Teamwork: Working effectively with diverse teams to achieve common goals, valuing input and fostering a supportive environment.

• Innovation & Digital Transformation: Embracing new technologies and methodologies to modernize services and improve operational efficiency.

• Integrity & Professionalism: Upholding high standards of conduct, especially within the financial services sector.

Collaboration Style:

• Cross-Functional Integration: Expect to work closely with business stakeholders, product managers, and developers, requiring clear communication and a shared understanding of objectives.

• Iterative Design Feedback: A culture that encourages constructive feedback loops, where designs are reviewed, iterated upon, and refined based on input from various perspectives.

• Knowledge Sharing: An environment that likely promotes sharing best practices, design trends, and learnings across teams to foster continuous improvement.

📝 Enhancement Note: Understanding and aligning with the Fonds' core values, particularly its mission, is crucial for success in this role. The collaborative style will be essential given the cross-functional nature of digital transformation projects.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business/Technical Constraints: Navigating the complexities of designing for a large user base while adhering to financial industry regulations, security requirements, and technical limitations.

• Legacy Systems Integration: Potentially working with or around existing systems that may not be modern, requiring creative solutions for seamless user experience.

• Driving Design Adoption: Effectively communicating design rationale and gaining buy-in from stakeholders across different departments who may have varying perspectives on digital priorities.

• Temporary Mandate Management: Delivering significant impact and completing project milestones within the defined temporary period.

Learning & Development Opportunities:

• Deep Dive into Financial Services UX: Gaining specialized knowledge in UX/UI design within the unique context of financial services and investment funds.

• Contributing to Digital Transformation: Playing a key role in a significant organizational change, learning about large-scale digital project management and implementation.

• Cross-Disciplinary Learning: Collaborating with experts in product management, business strategy, and IT to broaden understanding of the full product lifecycle.

• Networking: Building professional relationships within a large, mission-driven organization.

📝 Enhancement Note: The primary challenge will be delivering high-impact design within a temporary timeframe for a complex organization undergoing change. The growth opportunities stem directly from tackling these challenges and contributing to a critical project.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for designing a new feature for a mobile banking app, focusing on how you'd incorporate user research and ensure accessibility."

  • Preparation: Outline your end-to-end UX process, emphasizing user research methods (interviews, surveys), persona development, journey mapping, wireframing, prototyping, usability testing, and iterative refinement. Discuss accessibility standards (WCAG) and how you integrate them.

• "How would you approach redesigning the user experience for an online portal used by investors, considering their diverse needs and technical proficiencies?"

  • Preparation: Focus on segmentation, understanding different user groups, conducting targeted research, prioritizing features, and designing for clarity and ease of use. Discuss how you'd balance complex financial information with intuitive navigation.

• "Imagine you're tasked with improving the user journey for first-time users of our connected savings space. What are your initial steps, and what key metrics would you track?"

  • Preparation: Discuss onboarding strategies, user flow simplification, clear call-to-actions, and how you'd measure success (e.g., completion rates, time to task, user feedback, reduction in support inquiries). Company & Culture Questions:

• "What interests you about the Fonds de solidarité FTQ's mission, and how do you see your UX/UI skills contributing to it?"

  • Preparation: Research the Fonds' mission and values. Connect your passion for user-centric design with their goal of economic development and job creation in Quebec.

• "Describe a time you had to collaborate with a difficult stakeholder or team member on a design project. How did you navigate the situation?"

  • Preparation: Prepare an example demonstrating your communication, negotiation, and problem-solving skills in a team setting. Focus on achieving a positive outcome.

• "How do you stay updated on the latest UX/UI trends and best practices, especially in a regulated industry like financial services?"

  • Preparation: Mention industry blogs, conferences, online courses, and how you adapt new trends to specific industry constraints. Portfolio Presentation Strategy:

• Structure is Key: For each case study, follow a narrative: Problem -> Your Role -> Process -> Solution -> Results.

• Visual Storytelling: Use visuals (sketches, wireframes, mockups, user flows, prototypes) to illustrate your points. Don't just show the final product; show the journey.

• Be Specific: Discuss your exact contributions, the tools you used, and the specific research methods employed.

• Quantify Impact: If possible, present data or metrics that demonstrate the positive outcomes of your design work.

• Be Ready for Questions: Anticipate questions about your design choices, your decision-making process, and how you handled challenges.

📝 Enhancement Note: Prepare to discuss your design process in detail, linking your work directly to user needs and business objectives. Given the company's mission, be ready to articulate how your design work supports their broader goals.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Fonds de solidarité FTQ careers portal.

• Portfolio Customization: Ensure your portfolio is readily accessible (link on resume or separate document) and highlights projects demonstrating your UX/UI process, user research capabilities, and impact on digital platforms. Tailor your portfolio to showcase relevant experience in web, mobile, and interactive spaces.

• Resume Optimization: Update your resume to clearly articulate your 5+ years of relevant UX/UI experience, highlighting achievements in user research, design strategy, and cross-functional collaboration. Use keywords from the job description such as "UX design," "UI design," "user research," "consumer psychology," and "digital strategy."

• Interview Preparation: Practice articulating your design process and case studies. Be ready to discuss your experience with hybrid work and your understanding of the financial services industry. Research the Fonds de solidarité FTQ's mission and values thoroughly.

• Company Research: Understand the Fonds' role in Quebec's economy, their digital transformation goals, and their commitment to sustainability and social impact. This will help you tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.