Design Studio Senior Design Consultant

📍 Job Overview

Job Title: Design Studio Senior Design Consultant

Company: Floor & Decor

Location: Atlanta, GA, United States

Job Type: Full-Time, Part-Time

Category: Sales & Design Operations

Date Posted: 2026-08-11

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Drive revenue through expert consultative sales of hard surface flooring and installation products within a dedicated Design Studio environment.

• Develop and present comprehensive design solutions by understanding customer needs, lifestyle, and budget, leveraging design software and product knowledge.

• Cultivate and maintain strong customer relationships through proactive engagement, follow-up, and exceptional service, embodying relationship selling principles.

• Contribute to a seamless sales culture by collaborating with store management and sales teams to create a welcoming, knowledgeable, and efficient customer experience.

📝 Enhancement Note: While the role is titled "Design Consultant," its core responsibilities heavily lean into sales operations and consultative selling within a retail design environment. The emphasis on appointment setting, customer engagement, and direct sales of products, coupled with the requirement for CRM and design software proficiency, positions this as a hybrid sales and operations role focused on driving revenue through personalized design solutions.

📈 Primary Responsibilities

• Proactively engage with in-store traffic and scheduled appointments to identify customer design needs and objectives for flooring projects.

• Formulate and present tailored design plans, recommending appropriate tile, wood, stone, and installation products that align with customer preferences, lifestyle, and budget constraints.

• Execute consultative sales strategies to effectively close sales, ensuring a high level of customer satisfaction and repeat business through diligent follow-up.

• Maintain and manage customer relationships using CRM systems, tracking interactions, and ensuring a seamless post-purchase follow-up process.

• Utilize design applications such as SketchUp and proprietary scheduling tools to create compelling visual representations of design concepts and manage appointment flow.

• Stay abreast of product knowledge, installation techniques, and industry trends to provide expert advice and address customer inquiries effectively.

• Collaborate with Design Studio leadership and sales teams to foster a positive and efficient sales environment, contributing to overall store performance.

• Provide timely feedback to management regarding product assortment gaps and customer needs to inform merchandising and inventory decisions.

• Represent Floor & Decor within professional design affiliations (e.g., ASID, NKBA, IIDA) to enhance brand visibility and professional networking.

📝 Enhancement Note: The responsibilities highlight a strong focus on customer journey management, from initial engagement to post-purchase follow-up, which is a key aspect of sales operations. The requirement to utilize CRM and design software for managing customer interactions and design presentations underscores the operational component of this sales-driven role.

🎓 Skills & Qualifications

Education:

• Associate or Bachelor's degree in Interior Design is preferred.

• An equivalent combination of education and relevant experience will be considered. Experience:

• Minimum of three (3) years of experience in interior design.

• Proven experience in consultative sales, demonstrating an ability to understand and meet customer needs.

• Prior experience with hard surface flooring is considered a significant advantage. Required Skills:

• Consultative Sales: Ability to guide customers through product selection based on their needs, budget, and style preferences.

• Customer Service Excellence: Proven track record of delivering exceptional customer experiences and building rapport.

• Design Software Proficiency: Hands-on experience with design visualization tools like SketchUp.

• CRM System Usage: Familiarity with Salesforce or similar CRM platforms for customer management and sales tracking.

• Communication Skills: Strong verbal, written, and interpersonal communication abilities for effective client interaction and internal collaboration.

• Analytical Skills: Ability to assess customer needs, analyze design challenges, and propose practical solutions.

• Mathematical Skills: Proficient in basic calculations for pricing, quotes, and project estimation.

• Multi-tasking & Prioritization: Ability to manage multiple appointments, customer interactions, and tasks simultaneously in a fast-paced retail environment.

• Problem-Solving: Capacity to identify and resolve customer issues and design challenges efficiently and effectively.

Preferred Skills:

• Knowledge of hard surface flooring materials, installation processes, and industry best practices.

• Experience networking and participating in professional design affiliations.

• Familiarity with proprietary design appointment scheduling and order management systems.

📝 Enhancement Note: The combination of design expertise and sales experience, particularly with CRM and visualization tools, points to a role that requires a blend of creative problem-solving and structured sales process execution. The emphasis on "relationship selling" and "customer contact at a high level" suggests a need for strong account management and customer retention skills, common in operations-focused sales roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a portfolio showcasing successful interior design projects, highlighting your ability to translate customer needs into tangible design solutions.

• Include examples of how you've managed the client relationship lifecycle, from initial consultation to project completion and follow-up.

• Showcase your proficiency with design visualization tools (e.g., SketchUp) through visual examples of room designs or product renderings.

• Provide evidence of successful sales outcomes, ideally with metrics or case studies illustrating revenue generation and customer satisfaction. Process Documentation:

• Be prepared to discuss your personal sales process, from appointment setting and needs assessment to product recommendation, closing, and post-sale follow-up.

• Describe how you leverage CRM systems (like Salesforce) to manage leads, track customer interactions, and maintain sales pipelines.

• Articulate your approach to utilizing design software to create compelling presentations and visualizations for clients.

• Explain how you ensure efficient workflow management, especially when handling multiple client engagements concurrently.

📝 Enhancement Note: For a role that blends design and sales, a portfolio should not only showcase creative work but also demonstrate a structured approach to client management and sales execution. Evidence of using tools like SketchUp and Salesforce to manage projects and drive sales will be crucial. The ability to articulate a personal sales process and how it integrates with company systems is a key indicator of operational effectiveness.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: $50,000 - $75,000 per year (Base Salary) + Bonus Opportunities.

• Methodology: This estimate is based on industry benchmarks for Senior Design Consultants/Interior Designers with consultative sales experience in the Atlanta, GA metropolitan area. The range accounts for the mid-level experience requirement, the consultative sales aspect, and the specialized nature of the role within a retail design studio. Bonus potential is indicated in the job description and would be in addition to the base salary, typically tied to sales performance and revenue targets.

Benefits:

• Performance Incentives: Bonus opportunities and career advancement programs at all levels.

• Financial Wellness: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program.

• Comprehensive Health Coverage: Medical, Dental, Vision, and Life Insurance Plans (subject to eligibility criteria).

• Work-Life Balance:

  • Paid vacation and sick time for eligible associates.

  • Paid holidays plus a personal holiday.

  • Paid Volunteer Time Off starting on Day 1. Working Hours:

• This role requires willingness to work retail hours, which include weekends and some holidays.

• The standard full-time workweek is approximately 40 hours, with part-time positions also available. Flexibility to accommodate customer availability is expected.

📝 Enhancement Note: The salary estimate considers the "Senior" title and the 3+ years of experience requirement, alongside the consultative sales component. Benefits are comprehensive, with a strong emphasis on financial well-being and work-life balance, which are attractive to operations-minded professionals seeking stability and growth. The requirement to work retail hours, including weekends, is a critical factor for candidates to consider.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Home Improvement & Design)

Company Size: Floor & Decor operates as a large retail chain, with tens of thousands of employees across numerous locations. This size offers stability and ample opportunity for internal growth and development.

Founded: 2000. Floor & Decor is a relatively young but rapidly growing company known for its expansive selection of hard surface flooring.

Team Structure:

• The Design Studio operates as a specialized sales and design hub within larger retail stores. The Senior Design Consultant will be part of a dedicated team focused on providing high-touch design services.

• Reporting structure typically involves direct reporting to a Design Studio Manager or an Assistant Design Manager, who oversees the sales and operational performance of the studio.

• Cross-functional collaboration is essential, involving interactions with in-store sales associates, installation teams, and potentially store management to ensure a cohesive customer experience from design concept through installation. Methodology:

• Data-Driven Design & Sales: While creative, the role emphasizes understanding customer needs and budgets, suggesting a data-informed approach to design recommendations and sales strategies.

• Customer-Centric Process: The emphasis on relationship selling, appointment setting, and follow-up indicates a structured, customer-centric process designed to maximize sales conversion and loyalty.

• Efficiency & Collaboration: The need to manage multiple clients, utilize various systems, and support a seamless sales culture points to a focus on operational efficiency and collaborative teamwork.

Company Website: https://www.flooranddecor.com/

📝 Enhancement Note: Floor & Decor's culture is likely fast-paced and focused on high-volume sales within a specialized retail environment. For operations professionals, understanding the blend of creative design and structured sales processes, alongside the importance of customer relationship management and CRM utilization, is key. The company's growth trajectory suggests potential for career advancement.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level specialist. It requires a foundational understanding of design principles combined with practical sales and customer management experience. It's a step beyond entry-level design or sales roles, offering more autonomy and responsibility in client consultations and sales processes.

Reporting Structure: Typically reports to a Design Studio Manager or equivalent leadership within the studio, who manages the operational and sales performance of the design team. This structure provides clear guidance and oversight.

Operations Impact: The Senior Design Consultant directly impacts revenue through consultative sales and customer relationship management. By driving sales of high-value flooring and installation products and ensuring customer satisfaction, they contribute significantly to the store's overall financial performance and reputation. Their ability to manage the sales pipeline efficiently and effectively is crucial for operational success.

Growth Opportunities:

• Leadership Progression: Potential to advance into a Design Studio Manager or Assistant Manager role, overseeing a team, managing operations, and driving sales targets for the studio.

• Specialization & Expertise: Opportunity to deepen expertise in specific design styles, product categories, or advanced design software, becoming a subject matter expert.

• Sales & Operations Development: Further development in sales strategy, customer relationship management, and operational efficiency, potentially leading to roles in regional sales management or operations support.

📝 Enhancement Note: For operations professionals, this role offers a tangible path to management within a specialized retail sales environment. The growth opportunities are tied to both sales performance and the ability to manage operational aspects of the design studio, such as client flow, CRM utilization, and team support.

🌐 Work Environment

Office Type: This is an on-site role primarily based within a Floor & Decor Design Studio, which is a dedicated area within a larger retail store. The environment is customer-facing and sales-oriented.

Office Location(s): The specific location is the Atlanta Design Studio (304 Atlanta Design Studio - GA), with a general address in Atlanta, GA.

Workspace Context:

• Collaborative & Customer-Focused: The workspace is designed for client consultations, often featuring product samples, design boards, and comfortable seating areas for meetings. Collaboration with colleagues within the studio is frequent.

• Technology-Enabled: Access to essential tools including computers for CRM (Salesforce), design software (SketchUp), and proprietary scheduling/ordering systems.

• Dynamic Retail Floor: While the studio offers a dedicated space, interaction with the broader retail store environment, including product displays and other departments, is part of the daily experience.

Work Schedule: The role requires flexibility to work retail hours, which includes weekends and potentially some holidays, to accommodate customer availability and peak shopping times. This schedule is typical for retail sales positions.

📝 Enhancement Note: The on-site, customer-facing nature of the role is paramount. Operations professionals accustomed to more independent or back-office work might find the dynamic retail environment and direct customer interaction a significant aspect of this role. The emphasis on utilizing technology within this environment is key.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and potentially a brief phone screen to assess basic qualifications, experience, and alignment with the role's core requirements.

• In-Person Interview(s): Typically involves meeting with the hiring manager (e.g., Design Studio Manager) and potentially other team members. Expect questions focused on your design philosophy, sales approach, customer service experience, and problem-solving abilities.

• Portfolio Presentation: You will likely be asked to present your design portfolio, showcasing your best work and explaining your design process, client management skills, and sales achievements. Be prepared to discuss specific projects in detail.

• Skills Assessment: May include a scenario-based exercise or a role-playing session to evaluate your consultative selling skills, ability to handle objections, and product recommendation approach.

• Cultural Fit Assessment: Evaluation of your alignment with Floor & Decor's core values and your ability to collaborate effectively within the team and retail environment.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best represent your skills in interior design, consultative sales, and client management.

• Highlight Process & Results: For each project, clearly articulate the client's initial needs, your design process, the solutions you proposed, and the positive outcomes (e.g., customer satisfaction, sales conversion, project success).

• Showcase Tool Proficiency: Include visuals created with SketchUp or other design software. Be ready to discuss how you use these tools to enhance client presentations and drive sales.

• Quantify Achievements: Whenever possible, use metrics to demonstrate your impact (e.g., sales figures, conversion rates, customer retention).

• Tailor to Operations: Frame your experience in terms of process efficiency, client journey management, and sales pipeline optimization.

Challenge Preparation:

• Sales Scenarios: Practice responding to common sales objections, handling difficult customer requests, and demonstrating your ability to close sales.

• Design Problem-Solving: Be ready to walk through how you'd approach a design challenge for a hypothetical client with specific needs (e.g., a budget-conscious family, a client seeking a modern aesthetic).

• Tool Demonstration: If asked, be prepared to briefly demonstrate your proficiency with SketchUp or discuss your experience with Salesforce in a sales context.

📝 Enhancement Note: The interview process strongly emphasizes practical application of design skills in a sales context. A well-prepared portfolio that demonstrates not just creativity but also a structured approach to client management and sales execution will be critical. Understanding how to present your experience from an operational efficiency and sales impact perspective will be advantageous.

🛠 Tools & Technology Stack

Primary Tools:

• SketchUp: Essential for 3D modeling, design visualization, and creating client presentations. Proficiency is a must for presenting design concepts effectively.

• Salesforce (CRM): Key for managing customer relationships, tracking leads, logging interactions, and monitoring the sales pipeline. Understanding its sales-focused functionalities is crucial.

• Proprietary Online Design Appointment Scheduler: Used for managing customer bookings and scheduling consultations, indicating a need for organizational skills and familiarity with scheduling software.

• MyOrder System: Likely used for processing customer orders, managing product selections, and tracking purchase details.

Analytics & Reporting:

• While not explicitly stated as advanced analytics tools, the CRM (Salesforce) will likely provide reporting on sales performance, conversion rates, and customer engagement metrics. The ability to interpret and act on this data is implied. CRM & Automation:

• Salesforce: Acts as the central hub for customer data and sales process management.

• Integration: The systems (Scheduler, MyOrder, Salesforce) are likely integrated to provide a seamless workflow for the consultant, requiring an understanding of how different operational tools connect.

📝 Enhancement Note: The technology stack is heavily geared towards sales enablement and customer management within a retail context. Proficiency in SketchUp for design visualization and Salesforce for sales operations and CRM is non-negotiable. Candidates should be comfortable learning and utilizing proprietary systems for scheduling and order processing.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A paramount value, emphasizing exceptional customer service, relationship building, and ensuring customer satisfaction throughout the design and sales process.

• Integrity & Honesty: Acting in a manner consistent with company core values, which includes ethical sales practices and transparent communication with clients.

• Teamwork & Collaboration: Supporting colleagues, contributing to a positive team environment, and working collaboratively to achieve studio and store goals.

• Efficiency & Productivity: Striving for efficient workflow management, effective time utilization, and consistently meeting sales targets and operational standards.

• Continuous Improvement: Seeking opportunities to enhance personal skills, product knowledge, and design techniques to better serve customers and contribute to the team's success.

Collaboration Style:

• Cross-Functional Integration: Close collaboration with other Design Studio consultants, Design Studio Managers, and potentially store associates to ensure a seamless customer experience from initial contact through installation.

• Feedback Loop: Openness to providing and receiving feedback on product needs, sales strategies, and customer service approaches to drive continuous improvement.

• Knowledge Sharing: A culture that encourages sharing best practices, design inspiration, and successful sales techniques among team members.

📝 Enhancement Note: The culture likely emphasizes a blend of creative problem-solving (design) and disciplined execution (sales operations). Values such as customer-centricity, integrity, and teamwork are critical for success in this client-facing, sales-driven environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Design Creativity with Sales Targets: Effectively translating creative design ideas into sales opportunities while meeting or exceeding revenue goals.

• Managing Diverse Customer Needs: Catering to a wide range of customer budgets, styles, and technical understanding, requiring adaptability and strong communication.

• High-Volume Retail Environment: Thriving in a fast-paced retail setting with consistent customer traffic, requiring strong time management and prioritization skills.

• Staying Current: Keeping up-to-date with evolving design trends, product lines, and installation best practices in the dynamic flooring industry.

Learning & Development Opportunities:

• Product & Installation Expertise: Continuous learning about Floor & Decor's extensive product catalog and installation methods through provided training and hands-on experience.

• Sales & Design Skills Enhancement: Opportunities to refine consultative selling techniques, customer relationship management, and design visualization skills through ongoing training and mentorship.

• Career Advancement: Clear pathways for growth into leadership roles within Design Studios or other operational/sales functions within the company.

• Industry Engagement: Potential to participate in professional design affiliations, offering networking and exposure to broader industry trends.

📝 Enhancement Note: For operations-minded individuals, the challenge lies in applying structured methodologies to a creative and customer-facing sales role. The growth opportunities are significant for those who can demonstrate both sales acumen and operational efficiency.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for conducting a customer needs assessment when they walk into a design studio." (Focus on discovery, active listening, and uncovering needs beyond the obvious.)

• "How do you balance creative design recommendations with a customer's budget constraints?" (Highlight your ability to offer value-driven solutions and alternatives.)

• "Walk me through a challenging sales situation you encountered and how you resolved it." (Prepare a STAR method response demonstrating problem-solving, communication, and sales skills.)

• "How do you utilize CRM tools like Salesforce to manage your sales pipeline and customer relationships?" (Be specific about your workflow and how data helps you drive sales.) Company & Culture Questions:

• "What do you know about Floor & Decor's product offerings and target customer?" (Show you've researched the company and understand its market position.)

• "How do you contribute to a positive and collaborative team environment, especially in a retail setting?" (Emphasize teamwork, support, and a customer-first attitude.)

• "Why are you interested in a consultative sales role within a design studio, rather than a purely design or purely sales role?" (Articulate your unique blend of skills and passion.) Portfolio Presentation Strategy:

• Storytelling: For each portfolio piece, tell a story: the client's problem, your solution, the process, and the successful outcome.

• Highlight Process: Clearly explain your design methodology and how you used tools like SketchUp to visualize and communicate your ideas.

• Emphasize Sales Impact: Connect your design work to sales results. How did your design recommendations lead to a sale or customer satisfaction?

• Quantify Achievements: Use numbers where possible (e.g., "increased average order value by X%," "achieved Y% customer satisfaction rating").

• Be Prepared for Questions: Anticipate questions about your design choices, your sales approach, and how you handle client feedback.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong understanding of both design principles and sales operations. Being able to articulate your processes, use of tools, and impact with concrete examples will be key to differentiating yourself.

📌 Application Steps

To apply for this operations-focused sales and design position:

• Submit your application through the Floor & Decor Careers portal via the provided link.

• Portfolio Customization: Tailor your resume and cover letter to highlight your 3+ years of interior design experience, consultative sales success, and proficiency with design software (SketchUp) and CRM systems (Salesforce).

• Resume Optimization: Ensure your resume clearly lists achievements related to sales targets met, customer satisfaction improvements, and successful project completions, using keywords from the job description.

• Interview Preparation: Practice articulating your sales process, design methodology, and experience with relevant tools. Prepare specific examples for behavioral questions and be ready to present your portfolio effectively.

• Company Research: Familiarize yourself with Floor & Decor's brand, product range, and target market. Understand their core values and how your approach aligns with their customer-centric and sales-driven culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.