Design Studio Design Consultant

📍 Job Overview

Job Title: Design Studio Design Consultant

Company: Floor & Decor

Location: Dallas, TX, United States

Job Type: Full-Time / Part-Time

Category: Sales Operations / GTM (Go-To-Market) - Retail Sales & Design

Date Posted: May 21, 2026

Experience Level: 2-5 Years

Remote Status: On-site

🚀 Role Summary

• This role focuses on driving retail sales and customer engagement within a dedicated Design Studio environment, acting as a key touchpoint in the Go-To-Market strategy for flooring products.

• It involves a blend of direct sales, consultative design services, and operational support for the customer journey, from initial contact to post-purchase follow-up.

• Success in this position requires proficiency in sales processes, CRM utilization, and design software to facilitate customer-driven design solutions.

• The role is crucial for translating customer design needs into tangible product selections and sales, directly impacting revenue targets and customer satisfaction.

📝 Enhancement Note: While the title is "Design Consultant," the responsibilities and required skills align closely with a retail sales role with a strong design component. The "Sales Operations" and "GTM" categorization is based on the consultative sales approach, CRM usage, and the role's direct contribution to revenue generation and customer acquisition within a structured retail environment.

📈 Primary Responsibilities

• Customer Consultation & Design Planning: Conduct in-depth consultations with customers to understand their interior design needs, preferences, and project requirements for tile, wood, and stone products.

• Sales & Revenue Generation: Proactively sell a range of flooring products and installation materials, meeting and exceeding individual sales targets and contributing to overall store revenue goals.

• Design Application & Tool Management: Utilize and manage various design applications and tools, including SketchUp, proprietary online design schedulers, order management systems, and Salesforce (CRM), to create design plans and process sales.

• Relationship Selling & Customer Engagement: Develop and maintain strong customer relationships through consistent communication, from initial appointment setting and pre-appointment engagement to post-purchase follow-up, fostering loyalty and repeat business.

• Product Expertise & Feedback: Gain and maintain a comprehensive understanding of hard surface flooring products, including textures, patterns, and design applications, providing timely feedback on product needs and assortment gaps to the Design Studio Manager and SDRM.

• Operational Support: Efficiently manage appointments, customer data within the CRM, and order processing to ensure a smooth customer experience from consultation to fulfillment.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on sales targets and CRM utilization, indicating a direct link to revenue operations and sales enablement within a retail context. The requirement to provide feedback on product gaps also points to a role that contributes to GTM strategy by informing product assortment and marketing efforts.

🎓 Skills & Qualifications

Education:

• Equivalent combination of education and experience sufficient to perform the essential functions of the job.

• While not explicitly stated, a background in Interior Design, Merchandising, or a related field is highly beneficial. Experience:

• Minimum one (1) year of interior design experience, or an equivalent combination of education and experience.

• Prior retail sales experience is preferred and highly valued.

• Experience with hard surface flooring products is a significant advantage. Required Skills:

• Interior Design Acumen: Ability to assess customer design needs and translate them into effective design plans using a variety of hard surface flooring products.

• Consultative Sales: Proven ability to engage customers, understand their needs, present solutions, and close sales, with a focus on building long-term relationships.

• Customer Service Excellence: Exceptional interpersonal skills to provide outstanding service, manage expectations, and ensure customer satisfaction.

• Mathematical Proficiency: Solid understanding of basic mathematical principles for calculations related to sales, measurements, and project quoting.

• Problem-Solving: Ability to identify and resolve customer and project-related issues efficiently and effectively.

• Time Management & Multi-tasking: Capacity to manage multiple customer appointments, projects, and administrative tasks concurrently in a fast-paced retail environment.

• Basic Computer Literacy: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for administrative tasks and communication.

Preferred Skills:

• Design Software Proficiency: Experience with design visualization tools such as SketchUp.

• CRM Utilization: Familiarity with Customer Relationship Management (CRM) systems, specifically Salesforce, for managing customer interactions and sales pipelines.

• Retail Operations: Understanding of retail sales processes, inventory management, and point-of-sale systems.

• Product Knowledge: In-depth knowledge of tile, wood, and stone flooring materials, installation methods, and design trends.

📝 Enhancement Note: The emphasis on specific software like SketchUp and Salesforce, along with "relationship selling," suggests a need for candidates who can leverage technology to enhance the sales process and customer management, aligning with modern sales operations and GTM practices.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Design Case Studies: Showcase a minimum of 2-3 detailed case studies of past interior design projects, illustrating the process from initial client brief to final implementation, with a focus on flooring selection.

• Sales Achievement Documentation: Quantifiable evidence of sales performance, including metrics like revenue generated, conversion rates, average deal size, and customer retention, ideally presented in a clear, data-driven format.

• Process Flow Examples: Visual representations or descriptions of how you manage customer interactions, from appointment setting and needs assessment to proposal generation and post-sale follow-up, demonstrating efficiency and customer-centricity.

• Tool Proficiency Showcase: Examples of how you have utilized design software (e.g., SketchUp) or CRM systems (e.g., Salesforce) to enhance design outcomes, improve customer experience, or streamline sales processes.

Process Documentation:

• Workflow Design: Ability to document and articulate your personal sales and design workflow, highlighting steps taken to ensure thorough customer understanding and effective product recommendation.

• System Integration Understanding: Demonstrate an understanding of how CRM tools and design applications work in tandem to support sales objectives and customer relationship management.

• Performance Measurement: Evidence of how you track your own performance against sales goals and client satisfaction metrics, and how you use this data for continuous improvement.

📝 Enhancement Note: For a role like this, a portfolio should demonstrate not just design aesthetic but also the ability to manage a sales process, utilize CRM, and achieve quantifiable results. This bridges the gap between a purely creative role and a sales operations-focused one.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: $45,000 - $70,000 annually (Full-Time)

• Breakdown: This estimate includes a base salary component and potential commission/bonus earnings.

  • Base Salary: Expected to range from $35,000 - $50,000 annually, depending on experience and qualifications.
  • Commission/Bonus: Potential for an additional $10,000 - $20,000+ annually, tied to individual sales performance and store/company goals.

• Part-Time: Hourly rate will be commensurate with experience, likely in the range of $18-$25/hour, with potential for commission based on sales.

• Methodology: This estimate is based on research of similar Design Consultant, Interior Designer, and Retail Sales roles in the Dallas, TX area, considering the experience level (2-5 years) and the inclusion of commission-based compensation. Data sources include industry salary surveys, job board averages, and cost of living indices for the region.

Benefits:

• Performance-Based Incentives: Bonus opportunities and career advancement opportunities at every level, rewarding high performance.

• Financial Wellness Programs:

  • 401k with company match to support long-term savings.
  • Employee Stock Purchase Plan (ESPP) for ownership opportunities.
  • Referral Bonus Program to incentivize team growth.

• Comprehensive Insurance: Medical, Dental, Vision, and Life Insurance Plans (subject to eligibility criteria).

• Work-Life Balance:

  • Paid vacation and sick time for eligible associates.

  • Paid holidays plus a personal holiday for flexibility.

  • Paid Volunteer Time Off that starts on Day 1, encouraging community involvement. Working Hours:

• Willingness to work retail hours, including weekends and some holidays, is a requirement.

• Full-time positions typically involve around 40 hours per week, while part-time roles will vary based on scheduling needs.

📝 Enhancement Note: The salary range is an estimate considering base plus commission typical for retail sales roles with a design component. The benefits package is comprehensive and aligns with larger retail organizations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Building Materials / Home Improvement Retail

Company Size: Large (10,000+ employees based on LinkedIn data)

Founded: 2000

Company Description: Floor & Decor is a rapidly growing specialty retailer of hard surface flooring and related accessories, offering a vast selection of tile, wood, stone, and installation materials. They pride themselves on providing a wide assortment, competitive pricing, and knowledgeable associates to assist customers in achieving their design and renovation goals.

Team Structure:

• Reporting: This role typically reports to a Design Studio Manager or a Store Manager, who oversees the operational and sales performance of the design studio.

• Collaboration: Will collaborate closely with other Design Consultants, sales associates, installation specialists, and potentially warehouse staff. Cross-functional interaction with merchandising and operations teams is also likely.

• Environment: The Design Studio is a specialized retail environment focused on providing a high-touch, consultative sales experience, distinct from the general store floor.

Methodology:

• Customer-Centric Sales: Emphasis on understanding customer needs and providing tailored solutions, rather than a purely transactional approach.

• Data-Informed Decisions: Utilization of CRM and sales data to track performance, manage customer relationships, and identify opportunities for improvement.

• Process Efficiency: Streamlining the sales cycle from appointment to order fulfillment through effective use of available systems and tools.

Company Website: [Floor & Decor Careers Website URL - Note: The provided URL was for the job posting itself, not the general company careers page. A placeholder is used here.]

📝 Enhancement Note: Floor & Decor's large size implies structured processes and significant career advancement potential. The focus on a "Design Studio" suggests a specialized sales environment that requires a blend of sales skills and design consultation, supported by operational tools.

📈 Career & Growth Analysis

Operations Career Level: This role sits within the "Sales & Customer Engagement" track, specifically focused on consultative retail sales. It's an intermediate-level position, requiring some prior experience but offering growth potential.

Reporting Structure: Direct reporting to a Design Studio Manager or Store Manager. This structure allows for hands-on mentorship and performance coaching within a specific retail location.

Operations Impact:

• Revenue Driver: Directly contributes to Floor & Decor's revenue through product sales and driving customer acquisition within a specialized design segment.

• Customer Experience: Shapes the customer's perception of the brand through high-quality design consultation and service, impacting customer satisfaction and loyalty.

• Market Insight: Provides valuable feedback on customer preferences, product performance, and market gaps, which can inform GTM strategies, product development, and inventory management.

Growth Opportunities:

• Sales Progression: Advancement to Senior Design Consultant, Lead Design Consultant, or potentially a Sales Manager role within a larger store or a specialized department.

• Management Track: Opportunity to move into management roles such as Design Studio Manager, Assistant Store Manager, or Store Manager, overseeing teams and operations.

• Specialization: Potential to specialize further in specific product categories (e.g., luxury tile, custom stone) or develop expertise in advanced design software and visualization techniques.

• Cross-Functional Roles: Possibility of transitioning into roles within merchandising, marketing, or operations support roles at a regional or corporate level, leveraging sales and customer insight.

📝 Enhancement Note: The growth path clearly demonstrates a link between front-line sales execution and broader operational/management roles within the retail sector, emphasizing the value of sales performance and operational tool proficiency.

🌐 Work Environment

Office Type: Retail Design Studio & Showroom Environment. This is a customer-facing role within a dedicated space designed to showcase flooring products and facilitate design consultations.

Office Location(s): Dallas Design Studio - TX (231 Dallas Design Studio - TX). Located within a specific design studio address in Dallas, TX.

Workspace Context:

• Collaborative Showroom: The environment is designed to be visually inspiring and interactive, encouraging customers to explore product samples and visualize design possibilities.

• Technology Integration: Access to computers, design software (SketchUp), CRM systems (Salesforce), and potentially large display screens or visualization tools.

• Team Interaction: Regular interaction with fellow Design Consultants, sales associates, and management, fostering a team-oriented sales culture focused on shared goals.

Work Schedule:

• Requires flexibility to work retail hours, which typically include evenings, weekends, and some holidays.

• Full-time and part-time positions are available, with schedules determined by business needs and operational requirements.

📝 Enhancement Note: The on-site nature and retail environment are critical for this role, emphasizing the need for strong interpersonal skills and the ability to work within a dynamic, customer-focused setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief phone or video call to assess basic qualifications, interest, and cultural fit.

• In-Person Interview: A more in-depth interview with the hiring manager (Design Studio Manager/Store Manager) to discuss experience, design philosophy, sales approach, and problem-solving skills. This may include a situational assessment.

• Skills Assessment/Case Study: Candidates may be asked to present a design concept for a hypothetical client or walk through a past project, demonstrating their design process, product knowledge, and ability to articulate their vision. Proficiency with design software might be tested.

• Sales Simulation: A role-playing exercise to assess customer engagement, needs assessment, objection handling, and closing techniques.

• Final Interview/Onboarding: Possibly a final meeting with a regional manager or HR representative, followed by background checks and onboarding for successful candidates.

Portfolio Review Tips:

• Curate Selectively: Choose 2-3 of your strongest, most relevant projects that showcase your design skills, problem-solving abilities, and successful client outcomes.

• Highlight Process & Impact: For each project, clearly outline the client's initial needs, your design approach, the specific products selected, and the final result. Crucially, demonstrate the impact of your design (e.g., client satisfaction, project success, any sales metrics if applicable).

• Showcase Tool Proficiency: If possible, include visuals or descriptions of how you used SketchUp or other design tools to enhance the design or client presentation. Mention your experience with Salesforce or other CRMs.

• Quantify Achievements: Where possible, use numbers to support your claims (e.g., "Increased client satisfaction by X%", "Successfully managed projects ranging from $Y to $Z").

• Tailor to Floor & Decor: Emphasize projects involving tile, wood, or stone, and highlight your understanding of the retail sales environment.

Challenge Preparation:

• Design Challenge: Be prepared to create a quick design concept or present a solution for a common design problem (e.g., small bathroom layout, open-concept living area flooring).

• Sales Scenarios: Practice handling common customer objections, upselling techniques, and closing statements relevant to flooring sales.

• Tool Demonstration: Be ready to discuss your experience with SketchUp and Salesforce, and potentially demonstrate basic functionality if requested.

📝 Enhancement Note: The emphasis on a portfolio that includes sales achievements and tool usage is critical for this role, as it bridges creative design with operational sales execution.

🛠 Tools & Technology Stack

Primary Tools:

• SketchUp: Essential for 3D modeling and visualization of design plans, allowing customers to see potential layouts and product applications.

• Salesforce (CRM): The primary tool for managing customer relationships, tracking leads and appointments, logging interactions, and managing the sales pipeline. Proficiency is key for effective sales operations.

• Proprietary Online Design Appointment Scheduler: A system used to book and manage customer appointments efficiently.

• MyOrder System: Likely an internal system for order processing, inventory checks, and sales transaction management.

Analytics & Reporting:

• CRM Dashboards: Utilizing Salesforce dashboards to track personal sales performance, customer engagement metrics, and pipeline health.

• Sales Reports: Generating and analyzing reports on product sales, customer demographics, and sales trends to identify opportunities and inform strategy.

CRM & Automation:

• Salesforce: Used for customer data management, lead nurturing, sales forecasting, and maintaining customer interaction history.

• Internal Systems: Potential use of internal communication or task management tools for team coordination.

📝 Enhancement Note: The specific mention of SketchUp and Salesforce highlights the blend of creative and operational technology required. Candidates should be comfortable and proficient with these tools to succeed.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Dedication to understanding and exceeding customer expectations through personalized design solutions and exceptional service.

• Integrity & Trust: Acting ethically and honestly in all customer and team interactions, building lasting relationships based on reliability.

• Teamwork & Collaboration: Working effectively with colleagues to achieve shared sales goals, support each other, and contribute to a positive team environment.

• Results-Oriented: A drive to meet and exceed sales targets through proactive engagement, effective problem-solving, and a commitment to continuous improvement.

• Passion for Design: A genuine enthusiasm for interior design, home improvement, and helping customers bring their vision to life.

Collaboration Style:

• Cross-Functional Integration: Works closely with other sales associates and managers to share customer insights, product feedback, and best practices.

• Process Improvement: Open to feedback and actively participates in discussions to refine sales processes, design consultation methods, and system utilization.

• Knowledge Sharing: Willingness to share expertise on products, design trends, and effective sales techniques with team members to elevate overall performance.

📝 Enhancement Note: The company values emphasize customer-centricity, integrity, and results, which are fundamental to successful sales operations and GTM strategies in a retail environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Meeting Sales Quotas: Consistently achieving demanding sales targets in a competitive retail market.

• Managing Diverse Customer Needs: Effectively catering to a wide range of customer preferences, budgets, and design styles.

• Balancing Design & Sales: Juggling the creative demands of design consultation with the operational requirements of sales, CRM management, and administrative tasks.

• Adapting to Trends: Staying current with the latest flooring products, design trends, and installation techniques.

• Navigating Retail Hours: Adapting to a flexible work schedule that includes weekends and holidays.

Learning & Development Opportunities:

• Product & Design Training: Access to ongoing training on new product lines, design principles, and advanced visualization techniques.

• Sales Skills Development: Opportunities to enhance consultative selling, negotiation, and customer relationship management skills.

• System Proficiency: Training on advanced features of SketchUp, Salesforce, and other relevant operational tools.

• Career Advancement Programs: Structured paths for progression into leadership roles, specialized design positions, or management opportunities within Floor & Decor.

📝 Enhancement Note: The challenges are typical for a high-performing retail sales role, while the growth opportunities highlight the company's investment in employee development, particularly in sales and operational skill enhancement.

💡 Interview Preparation

Strategy Questions:

• Sales Process: "Describe your typical sales process from initial customer contact to closing a deal. How do you leverage CRM tools like Salesforce in this process?" (Focus on structured approach, customer needs assessment, objection handling, and data utilization.)

• Design Consultation: "Walk me through how you would approach a customer who has a specific design vision but is unsure about product selection. What questions would you ask?" (Emphasize active listening, probing questions, and product knowledge application.)

• Problem Solving: "Describe a time you faced a challenging customer situation or a complex design project. How did you resolve it, and what was the outcome?" (Highlight your ability to remain calm, find solutions, and achieve positive results.)

Company & Culture Questions:

• Floor & Decor Alignment: "Why are you interested in Floor & Decor, and what do you know about our products and brand?" (Research their product catalog, company mission, and recent news.)

• Teamwork: "Describe your ideal team environment and how you contribute to a positive team dynamic." (Focus on collaboration, support, and shared goals.)

• Performance Metrics: "How do you track your own performance, and what metrics are most important to you in a sales role?" (Show understanding of KPIs like sales volume, conversion rates, customer satisfaction.)

Portfolio Presentation Strategy:

• Tell a Story: For each portfolio piece, don't just show the final design; explain the client's problem, your solution, and the impact.

• Quantify Results: Use numbers to demonstrate success (e.g., "Completed 50+ projects in one year," "Achieved 110% of sales quota last quarter").

• Highlight Tool Use: Explicitly mention how you used SketchUp for visualization or Salesforce for customer management in your case studies.

• Be Prepared for Q&A: Anticipate questions about your design choices, sales strategies, and how you handle specific scenarios.

📝 Enhancement Note: Preparation should focus on demonstrating a blend of creative design vision, strong sales acumen, and operational proficiency with relevant software.

📌 Application Steps

To apply for this operations position:

• Submit your application through the application link provided on the Floor & Decor careers portal.

• Portfolio Customization: Tailor your resume and portfolio to highlight your interior design experience, retail sales achievements, and proficiency with tools like SketchUp and Salesforce. Prioritize quantifiable results and relevant case studies.

• Resume Optimization: Ensure your resume clearly lists all relevant skills, including "interior design," "retail sales," "customer service," "SketchUp," "Salesforce," and "design planning." Use action verbs to describe your responsibilities and accomplishments.

• Interview Preparation: Practice articulating your sales process, design consultation approach, and problem-solving skills. Prepare specific examples that demonstrate your ability to meet sales targets and provide excellent customer service.

• Company Research: Thoroughly research Floor & Decor's product offerings, market position, company values, and recent news to demonstrate genuine interest and cultural fit during interviews. Understand their customer demographic and design studio model.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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