Design Studio Design Consultant

📍 Job Overview

Job Title: Design Studio Design Consultant

Company: Floor & Decor

Location: Vienna, VA, United States

Job Type: Full-Time, Part-Time

Category: Sales Operations / GTM Support (with a strong Interior Design focus)

Date Posted: 2026-07-27

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Drive in-store sales and customer engagement by providing expert interior design consultation for flooring products.

• Manage the full sales cycle from initial appointment setting and needs assessment to product selection and post-purchase follow-up.

• Leverage design software and CRM tools to create compelling design plans and maintain robust customer relationships.

• Collaborate with Design Studio Managers and Sales Development Representatives to provide feedback on product needs and identify market opportunities.

• Uphold company core values and deliver exceptional customer service within a dynamic retail environment.

📝 Enhancement Note: While the title is "Design Consultant," the responsibilities involving CRM (Salesforce), appointment scheduling tools, and direct sales of products position this role within the broader GTM and Sales Operations ecosystem. The focus on process, customer management, and sales targets aligns with operations principles, even though the primary skill set is design-oriented.

📈 Primary Responsibilities

• Proactively set appointments and conduct in-depth consultations with customers to understand their interior design needs and preferences for tile, wood, and stone products.

• Develop comprehensive design plans that align with customer requirements and effectively showcase product selections.

• Achieve and exceed established sales goals and performance metrics through consultative selling and relationship building.

• Utilize and manage various design applications and systems, including SketchUp, proprietary online design appointment schedulers, MyOrder, and Salesforce (CRM).

• Cultivate and maintain high-level customer relationships through consistent communication and personalized service, from initial contact through post-purchase support.

• Ensure all actions and behaviors are consistent with the company’s core values and customer-centric approach.

• Provide timely and actionable feedback to the Design Studio Manager and SDRM regarding product needs, assortment gaps, and emerging market trends.

📝 Enhancement Note: The emphasis on "understanding, utilizing, and managing design applications" and "Salesforce (CRM)" directly points to the operational aspects of managing sales processes and customer data. The responsibility to "Meet and exceed established goals" is a critical operational metric.

🎓 Skills & Qualifications

Education: No specific degree is mandated, but a background in Interior Design is highly preferred. Equivalent combinations of education and experience will be considered.

Experience:

• Minimum of one (1) year of experience in interior design or a related field.

• Prior retail sales experience is strongly preferred.

• Knowledge of hard surface flooring (tile, wood, stone) is a significant advantage. Required Skills:

• Proven ability in interior design consultation and space planning.

• Strong customer service and interpersonal skills to build rapport and trust.

• Proficient in basic mathematical calculations for sales and design proposals.

• Demonstrated self-motivation and ability to manage multiple tasks (multi-tasking) effectively.

• Aptitude for identifying and resolving customer issues in a timely and efficient manner.

• Excellent verbal and written communication skills for clear customer interaction.

• Basic computer proficiency, including familiarity with Microsoft Office Suite.

• Willingness to work flexible retail hours, including weekends and holidays. Preferred Skills:

• Experience with design software such as SketchUp.

• Familiarity with CRM systems, particularly Salesforce.

• Understanding of relationship selling methodologies.

• Knowledge of hard surface flooring materials and installation processes.

📝 Enhancement Note: The requirement for specific software like SketchUp and Salesforce, alongside the need for "relationship selling" and "problem-solving," indicates a blend of creative and operational skill sets. The "equivalent combination of education and experience" clause is typical for roles where practical skills and demonstrated ability are prioritized over formal degrees.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase examples of interior design projects, highlighting design plans and product selections for spaces involving tile, wood, and stone.

• Include case studies demonstrating how design needs were identified and met, emphasizing customer satisfaction and successful project outcomes.

• Present examples of how design software (e.g., SketchUp) was used to visualize and communicate design concepts.

• Document instances of successful customer relationship management, from initial consultation to repeat business or referrals. Process Documentation:

• Be prepared to discuss your process for consulting with clients, from initial contact to final design proposal, detailing steps for needs assessment and solution development.

• Articulate your approach to managing multiple client projects simultaneously, including prioritization and time management strategies.

• Explain how you would leverage CRM tools (like Salesforce) to track customer interactions, manage leads, and follow up on sales opportunities.

• Describe your method for staying updated on product knowledge, design trends, and installation best practices relevant to flooring products.

📝 Enhancement Note: While a formal portfolio might not be explicitly required, candidates are expected to demonstrate their design capabilities and process-oriented thinking. The ability to articulate how they use tools like SketchUp and Salesforce in a practical, sales-driving context is crucial.

💵 Compensation & Benefits

Salary Range: $20.14 - $36.66 per hour.

• The lower end of the range ($20.14/hr) likely represents entry-level or part-time positions, or the base hourly rate before commission/bonuses.

• The higher end ($36.66/hr) likely reflects experienced individuals, potentially including a combination of base pay and commission/bonus structures, or a senior-level consultant role. Benefits:

• Bonus opportunities and career advancement opportunities at every level.

• Financial programs: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program.

• Comprehensive insurance plans: Medical, Dental, Vision, Life, and other insurance plans (subject to eligibility criteria).

• Work-life balance initiatives:

  • Paid vacation and sick time for eligible associates.

  • Paid holidays plus a personal holiday.

  • Paid Volunteer Time Off that starts on Day 1. Working Hours:

• Full-time and Part-time positions are available.

• Must be willing to work retail hours, including weekends and some holidays.

• Store hours are Monday - Friday 7:00 AM - 8:00 PM, Saturday 8:00 AM - 7:00 PM, and Sunday 10:00 AM - 6:00 PM. Pickup hours may vary slightly.

📝 Enhancement Note: The salary range is provided hourly, which is common for retail positions. The upper end suggests potential for significant earnings through performance-based compensation (bonuses, commissions), which is a key driver in sales and GTM roles. The benefits package is robust, indicating a commitment to employee well-being and financial security.

🎯 Team & Company Context

🏢 Company Culture

Industry: Building Materials Retail / Home Improvement / Interior Design Services. Floor & Decor operates in a competitive market, differentiating itself through a wide product selection, competitive pricing, and in-store design expertise.

Company Size: Floor & Decor is a large, publicly traded company, with a significant number of employees and numerous store locations across the United States. This scale implies established operational processes, corporate structures, and opportunities for career development.

Founded: Floor & Decor was founded in 2000. Its relatively recent founding compared to some retail giants suggests a modern approach to business and a focus on growth and innovation.

Team Structure:

• The Design Consultant will likely be part of a local store's Design Studio team, reporting to a Design Studio Manager.

• Collaboration is expected with Sales Development Representatives (SDRMs) and potentially other store departments (e.g., warehouse, sales associates).

• The role requires interaction with various levels of management, from store leadership to potentially regional or corporate support teams for product and systems. Methodology:

• Data-Driven Sales: Utilizing CRM data (Salesforce) to track customer interactions, sales performance, and identify opportunities for growth.

• Process Optimization: Employing established sales and design processes to ensure efficiency and consistent customer experiences, with a focus on meeting sales goals.

• Customer-Centric Approach: Prioritizing customer needs and providing tailored design solutions and excellent service to drive satisfaction and loyalty.

Company Website: https://www.flooranddecor.com/

📝 Enhancement Note: Floor & Decor's focus on providing design services within a retail setting means the company culture likely blends retail operational efficiency with a creative, customer-focused sales environment. The "core values" mentioned are critical for candidates to research and align with.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an entry-level to mid-level sales and design position. It serves as a foundational role for individuals looking to build a career in interior design sales, retail management, or potentially GTM operations within a retail context.

Reporting Structure: Typically reports to a Design Studio Manager or Store Manager. May receive guidance or support from regional sales or operations managers.

Operations Impact: The Design Consultant directly impacts revenue through sales generation and customer acquisition. Their ability to effectively manage the sales process, utilize CRM, and provide excellent design consultation contributes to customer retention, repeat business, and overall store performance metrics.

Growth Opportunities:

• Specialization: Progress to Senior Design Consultant, specializing in specific product lines or design styles.

• Management Track: Advance into a Design Studio Manager role, overseeing a team and driving store-level sales strategy.

• Sales Leadership: Transition into broader sales management roles within the company or related GTM functions.

• Skill Development: Gain expertise in advanced design software, CRM utilization, sales methodologies, and product knowledge, enhancing marketability.

📝 Enhancement Note: The career path in a large retail organization like Floor & Decor often involves a clear progression from individual contributor to team lead and management. For operations professionals, this role offers exposure to customer-facing sales processes and the operational execution of GTM strategies.

🌐 Work Environment

Office Type: The primary work environment is a retail store setting, specifically within a dedicated "Design Studio" area. This area is designed to be customer-facing, consultative, and visually appealing, showcasing product samples.

Office Location(s): The specific location is 283 Vienna Design Studio - VA, within Vienna, Virginia. Floor & Decor has numerous locations nationwide.

Workspace Context:

• Collaborative Environment: While individual consultations are key, there's an expectation of collaboration with Design Studio Managers and other store personnel to support customer needs and sales targets.

• Tools and Technology: Access to design software (SketchUp), CRM (Salesforce), and potentially other proprietary scheduling and order management systems.

• Customer Interaction: Frequent direct interaction with a diverse range of customers, requiring adaptability and strong communication skills.

Work Schedule:

• Flexible retail hours are required, including weekends and some holidays. Both full-time and part-time positions are available, offering some flexibility in scheduling.

• The operational demands of a retail store dictate the need for consistent coverage during operating hours.

📝 Enhancement Note: The work environment is dynamic and customer-centric. For operations professionals, understanding how sales processes are executed on the ground, how customer data is managed in real-time, and how technology supports daily workflows is valuable insight.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an HR or hiring manager phone screen to assess basic qualifications, experience, and interest.

• In-Store Interview: A practical interview conducted at the Design Studio. This may involve:

  • A discussion of your design philosophy and experience.
  • A simulated customer consultation where you assess needs and propose solutions.
  • A demonstration of your proficiency with design tools (e.g., SketchUp) or your approach to learning them.
  • Questions about your sales experience and ability to meet targets.
  • Assessment of your understanding of CRM (Salesforce) or willingness to learn.

• Skills Assessment: Potentially a practical exercise where you are given a design challenge or asked to create a sample design plan.

• Final Interview: May involve meeting with a higher-level manager or a panel to confirm cultural fit and long-term potential.

Portfolio Review Tips:

• Visual Appeal: Ensure your portfolio is visually engaging, showcasing high-quality images of your design work.

• Process Focus: For each project, clearly outline the client's initial needs, your design process, the solutions you proposed, and the final outcome.

• Tool Integration: Highlight how you used tools like SketchUp to develop and present your designs. If you have Salesforce or similar CRM experience, be ready to discuss how you used it to manage client relationships and sales.

• Quantifiable Results: Where possible, include metrics such as customer satisfaction levels, sales conversion rates, or project completion success.

• Tailor to Flooring: Emphasize projects that involve hard surface flooring (tile, wood, stone) to align with Floor & Decor's product offerings.

Challenge Preparation:

• Design Scenarios: Be prepared for hypothetical customer scenarios. Practice asking probing questions to uncover needs and recommending appropriate products.

• Sales Acumen: Brush up on consultative selling techniques and how to handle objections.

• Software Familiarity: If you don't have SketchUp experience, familiarize yourself with its basic functionalities or similar 3D modeling software. Understand the importance of CRM for sales operations.

• Company Research: Understand Floor & Decor's product lines, target customer, and brand positioning.

📝 Enhancement Note: The interview process strongly emphasizes practical design skills and sales aptitude. For candidates with operations backgrounds, highlighting transferable skills in CRM management, process adherence, and data-driven decision-making will be key.

🛠 Tools & Technology Stack

Primary Tools:

• SketchUp: For 3D modeling and design visualization. Essential for creating compelling design plans and presentations.

• Proprietary Online Design Appointment Scheduler: For managing customer appointments efficiently.

• MyOrder System: Likely an internal system for order processing, quoting, and potentially inventory management.

• Salesforce (CRM): A critical tool for managing customer relationships, tracking leads, sales pipeline management, and customer follow-up. Proficiency or a strong aptitude to learn is vital.

Analytics & Reporting:

• While not explicitly stated, expect to utilize reports generated from Salesforce and potentially other internal systems to track personal sales performance, customer engagement metrics, and contribute to team-level goals. CRM & Automation:

• Salesforce: The primary CRM tool for sales operations, customer data management, and workflow automation within the sales process.

• Internal Systems (MyOrder, Scheduler): These likely integrate with or complement the CRM to streamline the entire customer journey from initial contact to order fulfillment.

📝 Enhancement Note: Proficiency with Salesforce is a significant operational advantage for this role, demonstrating an understanding of how data management and sales processes intertwine. Familiarity with design software like SketchUp is also a key technical requirement.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A commitment to understanding and exceeding customer design and service expectations.

• Sales Excellence: Driven by achieving and surpassing sales targets through effective consultation and product knowledge.

• Collaboration: Working effectively with team members, managers, and other departments to ensure seamless customer experiences.

• Integrity: Upholding ethical business practices and maintaining transparency in all customer interactions.

• Efficiency: Utilizing tools and processes effectively to manage time, prioritize tasks, and drive results.

Collaboration Style:

• Cross-functional Integration: Working closely with Design Studio Managers for guidance and support, and potentially with sales associates or warehouse staff to ensure smooth order fulfillment and customer satisfaction.

• Process Adherence: Following established sales and design protocols while also contributing feedback for process improvement.

• Knowledge Sharing: Sharing insights on customer needs, product feedback, and design trends with the team to collectively enhance offerings and service.

📝 Enhancement Note: The culture likely emphasizes a blend of results-driven sales performance and a supportive, collaborative team environment focused on customer satisfaction. Understanding and embodying these values is key for success.

⚡ Challenges & Growth Opportunities

Challenges:

• Meeting Sales Quotas: Consistently achieving demanding sales targets in a competitive retail environment.

• Balancing Design and Sales: Effectively blending creative design consultation with direct sales responsibilities.

• Customer Management: Handling diverse customer needs, preferences, and sometimes challenging situations.

• Learning New Systems: Rapidly acquiring proficiency in multiple software platforms (SketchUp, Salesforce, proprietary tools).

• Staying Current: Keeping up-to-date with evolving design trends, product lines, and installation techniques.

Learning & Development Opportunities:

• Product Expertise: Deepen knowledge of flooring materials, installation, and design trends through company training and self-study.

• Sales & Design Skills: Enhance consultative selling techniques, negotiation skills, and advanced design capabilities.

• System Proficiency: Become an expert user of Salesforce and other operational tools, potentially leading to roles with greater responsibility in sales operations.

• Career Advancement: Opportunities to move into management roles, specialized design positions, or other GTM functions within Floor & Decor.

📝 Enhancement Note: This role offers significant opportunities for skill development in both design and sales operations, making it attractive for individuals looking to build a strong foundation in customer-facing revenue generation.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for consulting with a new client to understand their design needs for a kitchen remodel." (Focus on needs assessment, questioning techniques, and solution mapping.)

• "How would you handle a situation where a customer is undecided between two very different flooring styles?" (Assess problem-solving, consultative selling, and ability to guide decisions.)

• "Walk me through a time you successfully used design software to present a concept to a client. What was the outcome?" (Evaluate practical application of tools and communication skills.)

• "How do you stay updated on interior design trends and new product offerings in the flooring industry?" (Gauge commitment to continuous learning and industry awareness.) Company & Culture Questions:

• "Why are you interested in Floor & Decor specifically, and what do you know about our brand and product offerings?" (Demonstrate research and genuine interest.)

• "Describe your experience with or willingness to learn CRM systems like Salesforce. How do you see it supporting your sales efforts?" (Highlight operational awareness and adaptability.)

• "How do you embody our company's core values in a customer-facing role?" (Align your past experiences with stated company values.)

• "What are your sales goals, and how do you plan to achieve them in this role?" (Show ambition and a strategic approach to sales targets.) Portfolio Presentation Strategy:

• Concise Storytelling: For each portfolio piece, clearly articulate the client's challenge, your design solution, the tools used (especially SketchUp), and the successful outcome.

• Quantify Impact: Whenever possible, use numbers to demonstrate success (e.g., "increased customer satisfaction by X%", "converted Y% of proposals").

• Tool Demonstration: Be ready to briefly demonstrate your proficiency with SketchUp or discuss your approach to learning it quickly. If you have Salesforce experience, be prepared to explain how you've used it to manage client relationships and sales pipelines.

• Future-Oriented: Frame your experience in the context of how you would contribute to Floor & Decor's success in the Vienna Design Studio.

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of design creativity, sales acumen, customer service skills, and an understanding of the operational tools (CRM, scheduling) that drive success in a retail sales environment.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link.

• Portfolio Preparation: Curate a digital portfolio showcasing your best interior design projects, with a focus on hard surface flooring. Highlight your process, use of design software (SketchUp), and customer interaction examples. Be ready to present 2-3 key projects.

• Resume Optimization: Tailor your resume to emphasize relevant experience in interior design, retail sales, customer service, and any CRM or software proficiency (especially Salesforce, if applicable). Use keywords from the job description.

• Interview Practice: Prepare for behavioral and situational interview questions. Practice articulating your design process, sales approach, and how you would utilize company tools to meet objectives.

• Company Research: Thoroughly research Floor & Decor's mission, values, product offerings, and the specific Design Studio location. Understand their market position and customer base.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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