Design Consultant, RbA

📍 Job Overview

Job Title: Design Consultant, RbA (Sales Consultant, Residential Building & Appliances)

Company: WAUNAKEE REMODELING

Location: Waunakee, Wisconsin, United States

Job Type: Full Time

Category: Sales & Customer Success Operations

Date Posted: July 31, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is pivotal in driving revenue by providing expert in-home consultations for residential remodeling projects, specifically focusing on windows and doors.

• The position emphasizes a consultative sales approach, guiding homeowners through product selection and the entire project lifecycle to ensure a superior customer experience.

• It requires meticulous contract preparation and a collaborative partnership with internal teams to resolve customer concerns and facilitate seamless project execution.

• The role involves active participation in showroom hosting and team meetings, contributing to sales strategies, product knowledge, and ongoing sales training.

📝 Enhancement Note: While the job title is "Design Consultant, RbA," the description and responsibilities clearly indicate a Sales Consultant role within the Windows & Doors division, focusing on residential remodeling. The "RbA" likely stands for Residential Building & Appliances or a similar internal designation, but the core function is sales and customer consultation in the home improvement sector. This role sits at the intersection of sales and customer success operations, requiring a strong understanding of sales processes and customer journey management.

📈 Primary Responsibilities

• Conduct professional, in-home consultations with prospective clients to understand their remodeling needs and preferences for windows and doors.

• Deliver tailored product recommendations and design solutions using industry-leading materials and best practices.

• Guide customers through the entire sales cycle, from initial appointment and product selection to contract finalization, ensuring a high-touch, consultative experience.

• Prepare detailed and accurate sales contracts, including necessary documentation, photos, and project specifications.

• Collaborate effectively with internal teams (e.g., installation, customer support) to address customer inquiries, concerns, and ensure project success and satisfaction.

• Maintain a professional demeanor and appearance, including ensuring company vehicle (if applicable) is well-maintained and branded.

• Host and manage showroom spaces (Waunakee or Odana Road) to engage potential clients and showcase product offerings.

• Actively participate in bi-weekly staff meetings, contributing to discussions on sales strategies, product updates, and sales training initiatives.

• Consistently meet or exceed annual sales goals by following established sales processes and customer engagement methodologies.

📝 Enhancement Note: The primary responsibilities highlight a direct sales role with significant client-facing interaction and a focus on a structured sales process. The emphasis on "consultative sales experience" and "world-class customer experience" points towards operational excellence in customer journey management, even within a sales context.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent required.

Experience: Minimum of 1 year of sales or customer service experience.

Required Skills:

• Valid driver's license with a clean driving record.

• Proven ability to conduct professional in-home consultations and build rapport with customers.

• Strong communication and interpersonal skills to effectively explain product features, benefits, and project details.

• Aptitude for learning and utilizing sales technology, including iPads and quoting tools.

• Ability to accurately prepare detailed contracts and manage associated paperwork.

• Commitment to delivering exceptional customer service and a positive client experience.

• Time management and organizational skills to manage multiple appointments and follow-ups. Preferred Skills:

• Proficiency with CRM systems for lead management, customer tracking, and sales forecasting.

• Experience in the home improvement, remodeling, or construction industry.

• Familiarity with design principles and product selection for windows and doors.

• Demonstrated success in meeting or exceeding sales targets.

📝 Enhancement Note: The requirements lean towards entry-level sales professionals with a strong emphasis on customer interaction and a willingness to learn specific sales technologies. The preference for CRM and industry-specific experience suggests that candidates with prior operations or sales support backgrounds might have an advantage, even if not explicitly required.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates are expected to demonstrate their ability to manage sales processes and documentation.

• Examples of detailed sales contracts or project proposals that showcase attention to detail and clarity.

• Evidence of managing customer interactions and problem-solving through case studies or described scenarios.

• Demonstrations of how technology (like iPads or CRM) has been used to streamline sales processes or improve customer engagement.

• Ability to articulate a systematic approach to consultative selling and customer journey management. Process Documentation:

• Understanding of and adherence to established sales processes from lead generation to contract completion.

• Ability to document customer needs, product selections, and project details accurately within contracts.

• Familiarity with workflow management for tracking appointments, follow-ups, and project stages.

• Capacity to contribute to process improvement discussions during staff meetings.

📝 Enhancement Note: Candidates should be prepared to discuss their approach to sales processes and customer management, potentially using past experiences as examples, even without a formal portfolio. Highlighting proficiency with sales technology and a structured approach to customer interactions will be key.

💵 Compensation & Benefits

Salary Range:

Based on industry standards for a Sales Consultant role with 0-2 years of experience in Waunakee, Wisconsin, a typical compensation structure would be a base salary plus commission. An estimated range for the base salary could be between $35,000 - $50,000 annually, with potential for commission earnings to significantly increase total compensation, potentially reaching $60,000 - $90,000+ for high performers.

Benefits:

• Health, Dental, and Vision Insurance (details not specified)

• Paid Time Off (details not specified)

• Potential for commission-based earnings, offering significant income growth potential.

• Opportunities for sales training and professional development.

• Company signage for personal vehicle (if used for business).

Working Hours: 40 hours per week, with potential for evening and weekend appointments based on customer availability.

📝 Enhancement Note: The salary is estimated based on typical compensation models for entry-level sales roles in the construction/remodeling industry in the Midwest, which often include a base salary and a commission structure. Benefits are generic as not specified in the provided data.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement and Remodeling (specifically Windows & Doors). WAUNAKEE REMODELING operates within a competitive market, focusing on quality installations and customer satisfaction to drive repeat business and referrals.

Company Size: The provided data does not specify company size, but the mention of multiple showroom locations (Waunakee and Odana Road) suggests a medium-sized operation with established processes and a dedicated team.

Founded: Information on the founding date is not available, but the company's established presence with showrooms indicates a stable operational history.

Team Structure:

• The Sales Consultant is part of the Windows & Doors division sales team.

• They will likely report to a Sales Manager or General Manager.

• Collaboration is expected with internal staff from sales support, design, and installation departments to ensure a seamless customer experience from sale to completion. Methodology:

• The company follows established sales processes designed to guide customers through product selection and contract finalization.

• Emphasis is placed on a consultative approach, ensuring customer needs are met and satisfaction is paramount throughout the sales cycle.

• Data-driven insights are likely used to track sales performance and customer feedback, informing sales strategies and training.

Company Website: http://www.waunakeeremodeling.com

📝 Enhancement Note: The company culture likely values professionalism, customer-centricity, and a team-oriented approach to project completion. As a remodeling company, operational efficiency in sales, project management, and customer service is crucial.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an entry-level to mid-level Sales Consultant. It serves as a foundational role for individuals looking to build a career in sales within the home improvement sector. Success in this role can lead to opportunities in higher-tier sales positions, sales management, or specialized roles within operations.

Reporting Structure: The Sales Consultant will report to a Sales Manager or equivalent leadership within the organization. This structure provides guidance, performance feedback, and opportunities for skill development.

Operations Impact: This role directly impacts the company's revenue generation and market presence. By successfully closing sales and ensuring customer satisfaction, the consultant contributes to the company's growth, reputation, and profitability. Effective sales operations, including accurate contract preparation and smooth customer handoffs to installation teams, are critical for overall business success.

Growth Opportunities:

• Sales Advancement: Progress to Senior Sales Consultant, Key Account Manager, or specialized sales roles.

• Sales Management: Opportunity to move into a Sales Manager position, leading a team of consultants.

• Operations Specialization: Potential to transition into roles focused on sales operations, process improvement, or customer success management within the company.

• Skill Development: Ongoing training in product knowledge, sales techniques, CRM utilization, and consultative selling methodologies.

📝 Enhancement Note: The growth path emphasizes sales progression, but also hints at opportunities within operations if the candidate develops strong process management and system utilization skills.

🌐 Work Environment

Office Type: The role involves a hybrid work environment. While primarily on-site, it includes conducting in-home consultations and hosting company showrooms.

Office Location(s):

• Primary work location: 1001 Frank H Street, Waunakee, WI 53597.

• Showroom hosting may also occur at the Odana Road location. Workspace Context:

• The work environment is dynamic, involving both client-facing interactions in their homes and time spent in company showrooms.

• Access to sales technology (iPads, quoting tools, CRM) is essential for day-to-day operations.

• Collaboration with internal teams will occur regularly, requiring effective communication and teamwork.

Work Schedule: Full-time, typically 40 hours per week. Flexibility may be required to accommodate customer appointments, including evenings and weekends.

📝 Enhancement Note: The on-site nature of this role requires comfort with travel to client locations and time spent in a physical showroom environment, blending client interaction with administrative tasks.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of submitted applications and resumes to assess qualifications and experience.

• Phone/Video Interview: An introductory conversation to discuss background, interest in the role, and initial assessment of communication skills.

• In-Person Interview: This will likely involve meeting with the hiring manager and potentially other team members. Candidates may be asked to present a mock sales consultation or discuss past sales experiences.

• Skills Assessment: Potential for a practical exercise, such as a role-playing scenario or a demonstration of CRM/iPad usage.

• Final Interview: May involve meeting with senior leadership or a final discussion to assess cultural fit and long-term potential.

Portfolio Review Tips:

• While a formal portfolio isn't required, candidates should prepare to discuss specific examples of their sales successes, customer service achievements, and problem-solving skills.

• Be ready to articulate your approach to consultative selling, customer needs assessment, and contract preparation.

• Prepare to share how you have used technology (e.g., CRM, iPads) to manage sales processes and enhance customer interactions.

• Quantify achievements whenever possible (e.g., "exceeded sales targets by X%", "improved customer satisfaction scores by Y%"). Challenge Preparation:

• Candidates should anticipate questions about their sales process, how they handle objections, and how they ensure customer satisfaction.

• Be prepared to discuss scenarios where you had to manage difficult customer situations or complex project requirements.

• Practice articulating your understanding of the home remodeling process and the value proposition of high-quality windows and doors.

📝 Enhancement Note: The interview process will likely focus on assessing sales acumen, customer service skills, and the ability to adapt to the company's sales processes and technology. Demonstrating a structured approach to sales and client management will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Sales Technology Suite: Extensive use of iPads for in-home consultations, product visualization, and quoting.

• CRM Systems: Proficiency or ability to quickly learn and utilize a Customer Relationship Management system for lead tracking, customer data management, sales pipeline monitoring, and reporting.

• Quoting Tools: Familiarity with specialized software for generating accurate product quotes and proposals.

Analytics & Reporting:

• While not a primary analytics role, the consultant will use reporting features within the CRM to track personal sales performance, pipeline status, and customer conversion rates.

• Data from sales interactions will contribute to broader company sales analytics. CRM & Automation:

• CRM: Expected to be a core tool for managing customer interactions, scheduling appointments, and tracking sales progress.

• Automation: The role may leverage automated follow-up sequences or communication templates within the CRM, though direct automation configuration is unlikely.

📝 Enhancement Note: Proficiency with modern sales technology, particularly mobile sales tools like iPads and CRM platforms, is a significant advantage and likely a core requirement for efficient operation in this role.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: Prioritizing customer needs and ensuring a positive experience from initial contact through project completion.

• Professionalism: Maintaining high standards of conduct, appearance, and communication in all client and internal interactions.

• Integrity: Honesty and transparency in sales processes, contract details, and product information.

• Teamwork: Collaborating effectively with colleagues across departments to achieve shared goals and ensure customer satisfaction.

• Continuous Improvement: Willingness to learn new products, sales techniques, and utilize technology to enhance performance.

Collaboration Style:

• The role requires a collaborative spirit, working closely with installation teams, customer service, and management to ensure seamless project execution and customer satisfaction.

• Open communication channels are essential for addressing customer concerns and coordinating project details.

• Contributions to team meetings are expected, sharing insights and participating in discussions to improve sales strategies and processes.

📝 Enhancement Note: The culture likely emphasizes a balance between individual sales performance and team-based support to deliver a cohesive customer experience in the remodeling process.

⚡ Challenges & Growth Opportunities

Challenges:

• Meeting Sales Quotas: Consistently achieving or exceeding monthly and annual sales targets in a competitive market.

• Handling Objections: Effectively addressing customer concerns, price sensitivities, and competitive offers.

• Managing Customer Expectations: Ensuring clear communication and realistic expectations regarding project timelines, scope, and outcomes.

• Adapting to Technology: Quickly mastering new sales tools, CRM functionalities, and digital presentation methods.

• Navigating Complex Projects: Understanding and communicating the intricacies of various window and door products, installation requirements, and building codes.

Learning & Development Opportunities:

• Product Training: In-depth knowledge of Waunakee Remodeling's window and door product lines, including features, benefits, and installation considerations.

• Sales Skills Development: Training in consultative selling, negotiation, objection handling, and closing techniques.

• Technology Proficiency: Enhanced skills in using CRM systems, quoting software, and mobile sales applications.

• Industry Trends: Staying updated on advancements in home remodeling, energy efficiency, and design trends.

• Mentorship: Opportunities to learn from experienced sales professionals and sales management.

📝 Enhancement Note: The role presents opportunities for significant skill development in sales and customer management, with a clear path for advancement within the company's sales and operations structure.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to conducting an in-home sales consultation. What are the key stages?"

• "How do you identify and address customer needs and pain points during a sales conversation?"

• "Walk me through a time you successfully closed a difficult sale or overcame a significant customer objection."

• "How do you ensure a smooth handover of a sold project to the installation or operations team?"

• "What is your experience with CRM systems, and how have you used them to manage your sales pipeline?" Company & Culture Questions:

• "What interests you specifically about Waunakee Remodeling and our products?"

• "How do you contribute to a positive team environment and collaborate with colleagues?"

• "How do you prioritize your tasks and manage your time effectively when dealing with multiple client appointments and follow-ups?"

• "What does 'world-class customer experience' mean to you in the context of home remodeling?" Portfolio Presentation Strategy:

• Scenario-Based Responses: Prepare detailed examples of past sales scenarios, focusing on your process, challenges, and outcomes.

• Technology Demonstration: Be ready to discuss your experience with iPads and CRM systems, and how you leverage them. If possible, be prepared to simulate using a quoting tool or CRM interface.

• Quantifiable Results: Highlight achievements with specific numbers – e.g., "I consistently exceeded my monthly sales targets by 15%," or "I improved customer satisfaction ratings by 10% through proactive communication."

• Process Walkthrough: Clearly articulate your step-by-step approach to managing a sale from initial contact to contract signing.

📝 Enhancement Note: Candidates should be prepared to demonstrate not only sales skills but also their understanding of operational processes within sales, including documentation, technology utilization, and cross-functional collaboration.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Paycom link: https://www.paycomonline.net/v4/ats/web.php/portal/B400C680919EDD6376F899867F3C2DD9/jobs/75612

• Resume Optimization: Tailor your resume to highlight any sales, customer service, or client-facing experience. Emphasize achievements related to meeting goals, customer satisfaction, and proficiency with relevant technologies (CRM, iPads).

• Prepare Sales Scenarios: Think of specific examples from your past experience that demonstrate your consultative sales approach, problem-solving skills, and ability to manage customer relationships.

• Research Company: Familiarize yourself with Waunakee Remodeling's services, products (windows and doors), and any available customer testimonials or reviews to understand their market position and customer focus.

• Practice Interview Responses: Rehearse answers to common sales interview questions, focusing on clarity, conciseness, and demonstrating a results-oriented mindset.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.