Design Consultant /Jr. Design Consultant - Fulltime

📍 Job Overview

Job Title: Design Consultant / Jr. Design Consultant

Company: Samuel & Sons

Location: Hollywood, Florida, United States

Job Type: Full-time

Category: Sales Operations / Showroom Operations

Date Posted: 2026-06-11

Experience Level: 2-5 Years

Remote Status: On-site

🚀 Role Summary

• Drive showroom sales by providing expert product guidance and exceptional customer service to clients.

• Execute operational excellence through meticulous sample fulfillment, inventory management, and showroom organization.

• Support the sales team by coordinating custom requests, preparing client presentations, and processing orders efficiently.

• Enhance customer experience by maintaining visually appealing showroom displays and ensuring product availability.

• Collaborate cross-functionally to ensure seamless client support and operational efficiency within the sales cycle.

📝 Enhancement Note: This role, while titled "Design Consultant," has significant operational components focused on supporting sales and showroom management. The "Jr. Design Consultant" aspect suggests a career entry or early-stage role with a clear path for growth. The emphasis on sample fulfillment, order entry, and inventory management positions it within the broader scope of Sales Operations and Showroom Operations, rather than pure design or client advisory.

📈 Primary Responsibilities

• Engage with clients to understand their project needs, offering expert guidance on product selection, including patterns, colors, trims, and available options.

• Actively support sales efforts by employing suggestive selling techniques and recommending products that best meet client requirements and project specifications.

• Manage and coordinate special product requests and custom assignments for showroom clientele, ensuring accurate documentation and client communication.

• Accurately fulfill, package, and ship memo sample requests to support the sales territory, adhering to established timelines and quality standards.

• Prepare, customize, measure, and cut product samples to meet specific client project needs and sales opportunities, ensuring precision and presentation quality.

• Generate and process customer orders, reservations, and quotations with a high degree of accuracy and efficiency, utilizing relevant systems.

• Maintain showroom displays and product presentations to ensure a consistently organized, appealing, and brand-aligned environment.

• Oversee stockroom organization, manage inventory of memo samples, and ensure efficient product storage to support overall operational flow.

• Participate in inventory audits and other inventory-related activities as directed, contributing to data accuracy and stock control.

• Partner effectively with Outside Sales Associates by preparing sample packages, supporting client presentations, and promptly fulfilling showroom requests.

• Collaborate with internal departments (e.g., logistics, customer service) to ensure timely and satisfactory fulfillment of customer needs and operational requirements.

• Contribute actively to continuous improvement initiatives aimed at enhancing showroom operations, customer experience, and overall operational efficiency.

📝 Enhancement Note: The responsibilities highlight a blend of client-facing sales support and critical back-end operations. The emphasis on sample preparation, fulfillment, and inventory management points to a need for meticulousness and process adherence, crucial for a smooth sales cycle in a product-driven environment.

🎓 Skills & Qualifications

Education: Associate or Bachelor's Degree.

Experience: 1–3 years of customer service, retail, showroom, hospitality, or sales support experience.

Required Skills:

• Proven customer service orientation with a strong ability to engage and assist clients.

• Effective verbal and written communication skills for clear client and internal interactions.

• Strong organizational and time-management abilities to handle multiple tasks and priorities.

• Meticulous attention to detail and accuracy in order processing, sample preparation, and inventory management.

• Proficiency in Microsoft Office applications (Word, Excel, Outlook).

• Ability to manage multiple priorities and tasks effectively in a fast-paced showroom environment.

• Professional presentation and interpersonal skills suitable for a client-facing role.

• Experience in order entry, CRM, or inventory management systems (preferred, but strong aptitude is key).

• Demonstrated ability to accurately measure, cut, prepare, and organize product samples. Preferred Skills:

• Previous experience in a showroom, design industry, or luxury goods environment.

• Foundational knowledge of interior design principles, textiles, furnishings, or related luxury goods.

• Experience actively supporting sales teams and contributing to customer-facing environments.

• Familiarity with specific CRM or inventory management systems relevant to retail/showroom operations.

• Basic understanding of textile properties, trims, and luxury furnishing aesthetics.

📝 Enhancement Note: The qualifications emphasize a foundational understanding of client interaction and operational execution. While direct interior design knowledge is preferred, the core requirements focus on transferable skills from customer service, retail, or hospitality, coupled with the ability to learn product specifics and manage operational tasks efficiently. The "2-5 years" experience level inferred from the AI data suggests that candidates with slightly more than the "1-3 years" stated may also be considered, particularly if they demonstrate strong relevant skills.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase examples of organized sample management, including how samples were prepared, cataloged, and distributed to clients or sales representatives.

• Present case studies or examples of order processing, highlighting accuracy, efficiency, and any problem-solving involved in fulfilling complex orders.

• Include documentation or descriptions of how inventory was managed, maintained, or audited, demonstrating attention to detail and process adherence.

• Provide examples of how customer needs were met through proactive service, problem-solving, or personalized product recommendations. Process Documentation:

• Detail workflows for sample fulfillment, from request to shipment, including any quality control checks.

• Outline processes for order entry, verification, and follow-up to ensure accuracy and client satisfaction.

• Describe methods used for maintaining showroom organization and stockroom inventory control.

• Illustrate how client interactions were managed, from initial contact to post-sale follow-up, focusing on customer service best practices.

📝 Enhancement Note: While not explicitly stated in the raw job description, a portfolio demonstrating practical execution of core responsibilities is highly recommended for roles with significant operational and client support elements. This includes showcasing how the candidate has managed physical products, processed transactions, and interacted with clients in a structured manner.

💵 Compensation & Benefits

Salary Range: Based on Experience (Estimated: $40,000 - $60,000 annually for Jr. Design Consultant; $50,000 - $75,000 annually for Design Consultant, depending on experience and fit).

Benefits:

• Competitive hourly rate plus incentive bonuses tied to performance.

• Comprehensive medical, dental, and vision insurance coverage.

• Health Savings Account (HSA) option available.

• 401(k) retirement savings plan with a generous 4% company match.

• Generous Paid Time Off (PTO) package: 15 days annually.

• Floating holiday option for added flexibility.

• Paid company holidays.

Working Hours: Full-time, typically 40 hours per week. Standard showroom operating hours may apply, potentially including some weekend availability depending on operational needs.

📝 Enhancement Note: The salary range is an estimate based on the "Based on Experience" statement, the AI-inferred experience level (2-5 years), the location (Hollywood, FL), and typical compensation for similar roles in the luxury retail and showroom support sector. The "competitive rate plus incentive" indicates a base salary with performance-based bonuses.

🎯 Team & Company Context

🏢 Company Culture

Industry: Luxury Home Furnishings & Textiles. Samuel & Sons operates in a high-end market, emphasizing quality, craftsmanship, and exceptional client service. This industry context means a focus on aesthetics, detail, and building strong client relationships.

Company Size: While not explicitly stated, Samuel & Sons has been in business for over three-quarters of a century and maintains a family-owned ethos with a significant appreciation for employees. This suggests a company that values its people and fosters a close-knit, supportive environment, likely with multiple showrooms and a substantial team.

Founded: Over 75 years ago. This long history indicates stability, deep industry expertise, and a well-established reputation in the luxury furnishings market.

Team Structure:

• The role operates within a showroom team, likely reporting to a Showroom Manager or Sales Manager.

• Collaboration is expected with Inside Sales Associates, Outside Sales Representatives, and potentially administrative or operations support staff.

• The "family feeling" mentioned in the company description suggests a supportive and team-oriented atmosphere where individuals are encouraged to contribute and grow. Methodology:

• Customer-Centricity: A core value, indicating a strong focus on client needs and satisfaction. This translates to a service-oriented approach in daily tasks.

• Collaboration & Unity: Emphasizes teamwork and mutual support, suggesting an environment where sharing knowledge and helping colleagues is valued.

• Passion & Pushing Boundaries: Encourages drive, commitment, and a proactive approach to improvement and problem-solving within the established framework of luxury goods.

Company Website: www.samuelandsons.com

📝 Enhancement Note: The company culture is described as family-owned, employee-appreciative, and built on core values of Customer Centricity, Humanity, Unity, Passion, and Innovation. This context is crucial for understanding the expected work environment and interpersonal dynamics within the showroom team.

📈 Career & Growth Analysis

Operations Career Level: This role serves as a foundational position within the showroom operations and sales support structure. It's an individual contributor role with significant responsibility for daily operational tasks that directly impact sales performance and customer satisfaction. It can be seen as an entry to mid-level position, with "Jr. Design Consultant" indicating a junior level and "Design Consultant" a more experienced level within this scope.

Reporting Structure: Likely reports to a Showroom Manager or Sales Manager, with direct collaboration with Outside Sales Associates. The structure emphasizes clear lines of communication for operational tasks and sales support.

Operations Impact: This role directly influences revenue by supporting sales associates, ensuring accurate order processing, and contributing to a positive client experience that encourages repeat business. Efficient sample fulfillment and showroom presentation are critical to the sales pipeline's health.

Growth Opportunities:

• Advancement to Design Consultant: For those starting as Jr. Design Consultants, demonstrated success in operational tasks, client service, and product knowledge can lead to promotion to a Design Consultant role with potentially broader client interaction and sales responsibility.

• Specialization: Opportunities may arise to specialize in specific product lines, client segments (e.g., hospitality, residential), or operational areas like inventory control or sample management.

• Sales Career Path: A strong understanding of product, client needs, and sales processes gained in this role can serve as a stepping stone to becoming an Outside Sales Associate or a dedicated Sales Executive within Samuel & Sons.

• Operational Leadership: With significant experience, there may be opportunities to move into Showroom Management or lead operational aspects of larger sales teams.

📝 Enhancement Note: The growth path is clearly defined from a junior role to a more experienced consultant, with potential avenues into direct sales or operational leadership, leveraging the foundational experience in client interaction and operational execution.

🌐 Work Environment

Office Type: On-site position within a luxury showroom environment. This implies a professional, aesthetically focused workspace designed to showcase high-end textiles and furnishings.

Office Location(s): Hollywood, Florida Showroom. The "Florida Showroom" mention indicates potential for other locations, but this specific role is tied to Hollywood.

Workspace Context:

• Collaborative Environment: The role requires close interaction with sales associates, clients, and potentially other showroom staff, fostering a team-oriented atmosphere.

• Tools & Technology: Access to Microsoft Office Suite, order entry systems, CRM, and inventory management tools will be provided. The environment will be equipped for sample preparation (cutting, packaging).

• Team Interaction: Daily interaction with sales professionals and direct engagement with clients visiting the showroom are key aspects of the workspace.

Work Schedule: Full-time, typically 40 hours per week. Showroom hours may require flexibility, potentially including some weekend days or extended hours during peak seasons, though specific schedules would be confirmed during the hiring process.

📝 Enhancement Note: The on-site requirement and showroom setting are critical for this role, emphasizing the need for a professional demeanor, an eye for aesthetics, and the ability to work effectively in a client-facing, product-centric environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and application, focusing on relevant customer service, retail, or sales support experience, and educational background.

• Phone/Video Interview: Discussion of experience, skills, and alignment with company values. Expect questions about customer service scenarios, organizational methods, and familiarity with product-based environments.

• In-Person Interview: This will likely involve meeting the showroom team and management. Candidates may be asked to walk through their resume, discuss specific examples from their experience, and potentially demonstrate their approach to client interaction or sample organization. A tour of the showroom and discussion of its operations will likely occur.

• Skills Assessment/Case Study (Potential): Candidates might be given a task related to sample preparation, order entry simulation, or a scenario-based problem-solving question to assess their practical skills and thought process.

• Final Interview: May involve senior management or the hiring manager for a final assessment of fit and qualifications.

Portfolio Review Tips:

• Showcase Operational Execution: Prioritize examples that demonstrate your ability to manage tasks efficiently and accurately. This includes clear documentation of how you've handled sample fulfillment (photos of organized sample kits, process flowcharts), order processing (anonymized order forms, descriptions of accuracy checks), and inventory management (audit reports, inventory organization strategies).

• Quantify Achievements: Where possible, use numbers to highlight your impact. For instance, "Managed sample fulfillment for 5 sales associates, processing an average of 20 requests per day with 99% accuracy," or "Contributed to a 10% improvement in showroom organization through implementing a new stockroom system."

• Illustrate Client Interaction: Include examples of how you've provided excellent customer service, resolved client issues, or made successful product recommendations. Focus on the problem, your solution, and the positive outcome.

• Tailor to Samuel & Sons: Research Samuel & Sons' product lines and brand aesthetic. Highlight any experience you have with luxury goods, textiles, or interior design. Frame your experience within their core values (customer-centricity, collaboration, etc.).

Challenge Preparation:

• Operational Scenarios: Be prepared for questions like, "How would you prioritize sample requests when multiple sales associates need them simultaneously?" or "Describe your process for ensuring order accuracy."

• Product Knowledge Application: Think about how you would approach learning about a new product line and how you would translate that knowledge into assisting clients.

• Problem-Solving: Prepare examples of how you've handled challenging customer situations or operational bottlenecks. Focus on your approach and the resolution.

📝 Enhancement Note: For a role with significant operational and client-facing duties, a portfolio is highly beneficial. It should demonstrate practical skills in organization, process management, and customer service, with clear evidence of accuracy and efficiency.

🛠 Tools & Technology Stack

Primary Tools:

• Microsoft Office Suite: Essential for daily tasks, including Word (documentation), Excel (inventory tracking, data analysis), and Outlook (communication).

• Order Entry Systems: Proficiency or ability to quickly learn proprietary or common order management software used in retail or showroom environments.

• CRM Systems: Experience with Customer Relationship Management software (e.g., Salesforce, HubSpot, or industry-specific CRMs) is preferred for managing client interactions and sales support.

• Inventory Management Systems: Familiarity with software used for tracking stock, managing sample inventory, and conducting audits is beneficial.

Analytics & Reporting:

• While not a primary analytics role, the ability to use basic Excel functions for tracking sample requests, order volumes, or inventory levels will be crucial. CRM & Automation:

• Direct use of CRM for client tracking and sales support.

• Potential exposure to workflow automation within order entry or sample fulfillment processes, though direct automation design is unlikely for this role.

📝 Enhancement Note: The emphasis is on core productivity and business management software. While advanced analytics or automation tools aren't specified, a strong foundation in Microsoft Office and the ability to learn specialized order/inventory/CRM systems are key technical requirements.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: Every action should be geared towards providing an exceptional client experience, from product selection guidance to seamless order fulfillment.

• Humanity & Respect: Treat colleagues and clients with trust, respect, and integrity, fostering a supportive and inclusive work environment.

• Unity & Collaboration: Actively contribute to a team spirit, supporting colleagues, sharing knowledge, and working together to achieve showroom and company goals.

• Passion: Demonstrate commitment and enthusiasm for the products, the company, and continuous self-improvement.

• Pushing Boundaries: Embrace change, challenge assumptions constructively, and proactively seek ways to improve processes and enhance the customer experience within the luxury market context.

Collaboration Style:

• Cross-functional Integration: Work closely with sales associates to ensure their clients' needs are met promptly and accurately.

• Process Review: Be open to feedback on operational processes and contribute to discussions about how to improve efficiency and client satisfaction.

• Knowledge Sharing: Share insights about product features, client preferences, or operational best practices with the team to foster collective learning and success.

📝 Enhancement Note: The company's core values are deeply integrated into the expected work style, promoting a client-focused, collaborative, and driven team environment that values individual contributions and mutual support.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Operational Demands with Client Support: Effectively managing a high volume of sample requests, order processing, and inventory tasks while providing attentive, personalized service to showroom clients.

• Learning Extensive Product Lines: Quickly acquiring and retaining knowledge of a vast and detailed product catalog (textiles, trims, furnishings) to effectively guide clients and support sales associates.

• Maintaining Showroom Aesthetics: Ensuring displays are consistently pristine and visually appealing in a high-traffic, luxury environment.

• Adapting to Sales Cycles: Understanding and supporting the ebb and flow of sales activity, which may involve peak periods requiring intense operational focus.

Learning & Development Opportunities:

• Product Knowledge Deep Dive: Intensive training on Samuel & Sons' extensive product lines, including materials, craftsmanship, design applications, and history.

• Sales Process & CRM Training: Development of skills in sales support, order management systems, and customer relationship management.

• Operational Process Optimization: Learning and contributing to best practices in sample management, inventory control, and showroom operations.

• Mentorship: Opportunities to learn from experienced sales associates and showroom management within a supportive, family-like company culture.

📝 Enhancement Note: The role presents opportunities to develop critical skills in operational efficiency, product expertise, and client relationship management within the luxury goods sector, setting a strong foundation for career advancement.

💡 Interview Preparation

Strategy Questions:

• Operational Efficiency: "Describe a time you had to manage multiple urgent tasks simultaneously. How did you prioritize and ensure accuracy?" (Focus on your process, organizational tools, and communication).

• Client Service Excellence: "Tell me about a time you went above and beyond to assist a client. What was the situation, and what was the outcome?" (Highlight your customer-centric approach and problem-solving skills).

• Product Acumen: "How would you approach learning about a new, complex product line like Samuel & Sons' extensive textile offerings?" (Demonstrate your learning methodology and how you'd translate knowledge into client advice).

• Teamwork & Collaboration: "This role works closely with Outside Sales Associates. Describe your ideal working relationship with a sales team." (Show your understanding of supporting roles and collaborative dynamics).

Company & Culture Questions:

• Research Samuel & Sons' history, core values, and product offerings. Be prepared to articulate why you are drawn to their brand and this specific role.

• Understand the "family-owned" aspect and how it influences company culture. Be ready to discuss how you contribute positively to a team environment.

• Prepare to discuss how you embody their core values (Customer Centricity, Humanity, Unity, Passion, Pushing Boundaries) in your work. Portfolio Presentation Strategy:

• Concise and Visual: If presenting a portfolio, use clear visuals and concise descriptions. Focus on showcasing your organizational skills and attention to detail.

• Process-Oriented: For each example, explain the process you followed, the tools you used, and the outcome. For sample management, show how you organized, cataloged, and shipped. For orders, detail your accuracy checks.

• Impact-Focused: Quantify your achievements whenever possible. Highlight how your work contributed to client satisfaction or sales enablement.

• Storytelling: Frame your experience as a narrative – a challenge you faced, the steps you took, and the positive result.

📝 Enhancement Note: Interview preparation should focus on demonstrating transferable skills from customer service/retail/hospitality, a strong work ethic, meticulousness, and a genuine interest in the luxury furnishings industry and Samuel & Sons' brand.

📌 Application Steps

To apply for this Design Consultant / Jr. Design Consultant position:

• Submit your application through the provided Comeet link on the Samuel & Sons website.

• Tailor Your Resume: Highlight experience relevant to customer service, sales support, showroom operations, and any exposure to luxury goods or interior design. Use keywords from the job description (e.g., sample fulfillment, order entry, client guidance, inventory management).

• Prepare Your Portfolio: Compile examples that showcase your organizational skills, attention to detail in sample preparation and order processing, and customer service capabilities. Include any documentation of inventory management or process improvements.

• Practice Your Responses: Rehearse answers to common interview questions, focusing on behavioral examples that demonstrate your skills in client interaction, problem-solving, and operational execution. Be ready to discuss your understanding of the luxury market.

• Research Samuel & Sons: Familiarize yourself with their brand, product lines, and company values to articulate your interest and cultural fit effectively.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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