Design Consultant - Full Time

📍 Job Overview

Job Title: Design Consultant

Company: Tile Town Ltd.

Location: 20120 64th Ave, Langley, British Columbia, Canada

Job Type: Full-time

Category: Retail Sales & Design Operations

Date Posted: 2026-06-26

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Focus on delivering exceptional customer experiences within a retail showroom environment, aligning with GTM strategies for customer satisfaction and retention.

• Execute sales transactions efficiently, including order processing, payment handling, and managing order changes or returns, directly impacting revenue generation.

• Provide expert product and design selection advice to customers, acting as a brand ambassador and enhancing the perceived value of Tile Town's offerings.

• Maintain the aesthetic appeal and operational readiness of the showroom, contributing to a positive customer journey and brand image.

📝 Enhancement Note: This role, while titled "Design Consultant," operates within a retail sales framework. Its connection to "Operations" lies in the critical functions of sales transaction management, customer experience optimization, and showroom operational upkeep, all of which directly support the company's Go-To-Market (GTM) strategy and revenue generation. The "Operations" aspect is embedded in the efficiency and effectiveness of customer interactions and back-end sales processes.

📈 Primary Responsibilities

• Customer Consultation & Design Advisory:

  • Engage with customers to understand their needs, preferences, and project scopes.
  • Provide expert guidance on tile selection, design aesthetics, and product suitability for various applications.
  • Offer creative design solutions and recommendations to enhance customer projects, driving product upsells and cross-sells.

• Sales Transaction Management:

  • Process all customer orders accurately and efficiently, ensuring all details are captured correctly.
  • Manage order changes, cancellations, and returns in compliance with company policies.
  • Complete sales transactions by accepting various forms of payment and providing receipts.
  • Follow up on customer orders and inquiries to ensure satisfaction and address any potential issues.

• Showroom Operations & Presentation:

  • Maintain the overall visual appeal and organization of the showroom, ensuring products are displayed attractively and information is up-to-date.
  • Assist with inventory checks and restocking as needed to ensure product availability.
  • Uphold company standards for cleanliness and presentation throughout the retail space.

• Product Knowledge & Information Dissemination:

  • Develop and maintain a comprehensive understanding of Tile Town's product catalog, including features, benefits, and installation considerations.
  • Clearly communicate product information, warranties, and care instructions to customers.
  • Stay informed about new product lines, industry trends, and competitor offerings.

• Customer Relationship Management:

  • Foster positive and lasting relationships with customers through attentive service and follow-up.

  • Handle customer inquiries and resolve issues promptly and professionally to ensure a high level of customer satisfaction.

  • Contribute to a positive team environment by collaborating effectively with colleagues.

📝 Enhancement Note: The core responsibilities are structured to emphasize the customer-facing and transactional aspects of a retail sales role, with an underlying operational component in order processing and showroom maintenance. The "design consultant" title suggests an advisory function that directly impacts sales conversion and customer satisfaction, key metrics in GTM operations.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a background or strong interest in interior design, architecture, or a related field would be advantageous. Demonstrated ability to learn technical and product-specific information is crucial.

Experience: 0-2 years of experience in a customer-facing role, preferably within retail sales, interior design, or a related consultative capacity. Experience in a showroom environment is a plus.

Required Skills:

• Exceptional Customer Service: Proven ability to provide outstanding service, build rapport, and ensure customer satisfaction. This is paramount for driving repeat business and positive reviews.

• Sales Acumen: Demonstrated ability to understand customer needs, present solutions, and close sales effectively.

• Product & Design Advisory: Aptitude for understanding design principles and translating customer requirements into suitable product recommendations.

• Order Processing & Transaction Management: Proficiency in handling sales transactions, including order entry, payment processing, and managing returns/exchanges accurately.

• Team Collaboration: Ability to work effectively as part of a sales team, supporting colleagues and contributing to a positive work environment.

• Communication Skills: Excellent verbal and written communication skills for interacting with customers and internal teams.

• Detail Orientation & Multitasking: Capacity to manage multiple customer interactions, process orders accurately, and maintain showroom standards simultaneously.

• Positive Attitude & Enthusiasm: A proactive, energetic, and customer-centric demeanor.

• Strong Work Ethic: Self-motivated, reliable, and committed to exceeding sales and service expectations.

Preferred Skills:

• CRM Software Proficiency: Familiarity with CRM systems for customer tracking and sales management.

• Visual Merchandising Basics: Understanding of showroom presentation and product display techniques.

• Basic Design Software Knowledge: Familiarity with design tools or visualization software could be beneficial but not required.

• Experience in the Tile or Home Improvement Industry: Prior knowledge of tile products, installation, or related home renovation sectors.

📝 Enhancement Note: The qualifications emphasize customer service and sales aptitude, essential for a GTM role. The "design consultant" aspect is supported by the need for product knowledge and advisory skills. Detail orientation and multitasking are key operational requirements for managing sales processes efficiently.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Interaction Case Studies: Examples of how you have successfully engaged with customers, understood their needs, and provided solutions that led to a positive outcome or sale. Focus on communication and problem-solving.

• Sales Transaction Process Examples: Documentation or descriptions of how you have managed sales orders, handled payments, and processed returns or exchanges, highlighting accuracy and efficiency.

• Showroom Presentation/Organization Examples: Visual documentation (photos, descriptions) of how you have contributed to maintaining or improving the presentation of a retail space, demonstrating attention to detail and aesthetic sense.

• Product Knowledge Demonstration: A brief overview or presentation of how you would quickly learn and articulate product features and benefits for a new product line.

Process Documentation:

• Customer Journey Mapping: Ability to describe or illustrate the typical customer journey in a retail showroom setting and identify key touchpoints for service and sales.

• Order Management Workflow: Understanding of the steps involved in processing a sales order from initial customer contact to fulfillment, including potential points of failure and how to mitigate them.

• Showroom Maintenance Protocols: Familiarity with establishing and adhering to checklists or routines for maintaining showroom appearance and product displays.

📝 Enhancement Note: For an entry-level retail sales role with a design component, a formal "portfolio" might not be strictly required in the traditional sense. However, candidates are expected to demonstrate their capabilities through examples of past work and an understanding of core sales and customer service processes. The focus is on showcasing practical application of skills rather than formal documentation.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Design Consultants in Langley, British Columbia, with 0-2 years of experience, the estimated annual salary range is approximately CAD $35,000 - $45,000. This range is subject to adjustment based on the candidate's specific skills, experience, and performance during the interview process.

Benefits:

• Monthly Sales Bonus: Two distinct monthly sales bonus programs designed to reward high performance and drive revenue.

• Extended Health Benefits: Comprehensive coverage including massage therapy, chiropractic care, and physiotherapy.

• Dental Benefits: Provided after 6 months of employment.

• RRSP Plan: Registered Retirement Savings Plan with a company matching contribution, supporting long-term financial planning.

• 5-Year Free Trip: A unique incentive program offering a free trip with spending money every five years of service.

• Statutory Holiday Closures: All statutory holidays are observed, ensuring time off for employees.

• Sunday Closures: The store is closed on Sundays, providing consistent weekend time off.

Working Hours: Store operating hours are Monday - Friday from 8:00 am to 5:30 pm, and Saturday from 10:00 am to 5:00 pm. This role is full-time, typically involving approximately 40 hours per week, with scheduling based on store operational needs and team rotation.

📝 Enhancement Note: The salary estimate is based on typical entry-level retail sales and design consultant roles in the Greater Vancouver area, considering cost of living and industry standards. The benefits package is comprehensive and includes unique incentives like the 5-year trip, suggesting a strong focus on employee retention and well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Home Improvement/Interior Design - specifically tiles and flooring). Tile Town Ltd. operates in a competitive market where customer experience and product knowledge are key differentiators. The company's focus on "improving lifestyles" suggests a customer-centric approach.

Company Size: Over 55 years old and 100% Canadian-owned, suggesting a stable, established business. While exact employee numbers aren't provided, a company with this tenure and a physical retail presence likely employs a moderate number of staff across its locations, fostering a close-knit team environment.

Founded: Over 55 years ago, indicating a long-standing history and deep market presence in Canada. This longevity points to a company that values tradition, customer loyalty, and sustained business practices.

Team Structure:

• Sales-Focused Environment: The Design Consultant will be part of an enthusiastic team of sales consultants, implying a collaborative yet performance-driven atmosphere.

• Reporting: Likely reports to a Showroom Manager or Sales Lead, responsible for overseeing daily operations and sales performance.

• Cross-Functional Collaboration: Works closely with fellow sales consultants, potentially with showroom support staff, and interacts with customers who are often homeowners, contractors, or designers.

Methodology:

• Value-Driven Sales: Emphasis on providing value, knowledge, and service that differentiates Tile Town from competitors.

• Customer-Centric Approach: The mission to "improve lifestyles" underscores a focus on understanding and meeting customer needs.

• Team-Based Performance: While individual sales are important, the description highlights being part of a team, suggesting shared goals and support.

Company Website: https://www.tiletowngroup.com/ (Assuming this is the correct URL based on typical naming conventions for such companies)

📝 Enhancement Note: The company context emphasizes a long-standing, Canadian-owned business with a strong customer service ethos. The team structure is likely collaborative within a sales-driven environment, common in retail operations. The "improve lifestyles" mission is a key cultural indicator.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level (0-2 years). This role is foundational within the sales and customer experience operations of Tile Town. It provides direct exposure to customer interaction, sales processes, and product knowledge within the retail environment.

Reporting Structure: The Design Consultant will likely report to a Showroom Manager or Senior Sales Associate. This structure provides direct guidance and oversight, crucial for developing foundational sales and operational skills.

Operations Impact: This role directly impacts revenue through sales transactions and customer order processing. It also influences customer satisfaction and brand perception through design advice and showroom presentation, which are critical components of the company's Go-To-Market (GTM) operational success. Efficiently handling orders and payments ensures smooth revenue flow.

Growth Opportunities:

• Advancement to Senior Design Consultant/Sales Specialist: With proven performance, individuals can progress to roles with more complex design challenges, key account management, or specialized product expertise.

• Showroom Management Track: Opportunities to move into leadership roles such as Assistant Showroom Manager or Showroom Manager, overseeing operations, team performance, and sales targets.

• Specialized Training: Potential for further training in specific design styles, product lines, or advanced sales techniques, enhancing expertise and marketability.

• Cross-Functional Exposure: Possibility to gain exposure to other areas of the business, such as inventory management, marketing support, or procurement, depending on company structure and individual development.

📝 Enhancement Note: The growth path for this role is clearly defined within the retail sales and showroom operations framework. It offers a structured progression from an entry-level position to potential leadership roles, emphasizing skill development in customer service, sales processes, and operational efficiency.

🌐 Work Environment

Office Type: Retail Showroom. This is a customer-facing environment where aesthetic presentation is paramount. The space is designed to showcase tile and flooring products, often featuring displays, samples, and potentially design stations.

Office Location(s): 20120 64th Ave, Langley, British Columbia. This location serves the local community and surrounding areas, requiring the consultant to be present on-site during operating hours.

Workspace Context:

• Collaborative & Customer-Centric: The showroom is a hub for customer interaction. The workspace encourages collaboration among sales consultants to share insights and support each other, while prioritizing individual customer consultations.

• Product-Rich Environment: Consultants work surrounded by a wide variety of tile and flooring samples, requiring organization and a keen eye for detail to maintain an appealing display.

• Tools & Technology: Access to point-of-sale (POS) systems for transactions, potentially CRM software for customer management, and product catalog/resource materials.

Work Schedule: The work schedule is tied to the store's operating hours: Monday - Friday, 8:00 am to 5:30 pm, and Saturdays, 10:00 am to 5:00 pm. This is a full-time role, typically around 40 hours per week, with flexibility required to cover operational needs, potentially including rotating Saturdays. The store is closed on Sundays and all statutory holidays.

📝 Enhancement Note: The work environment is typical of a retail showroom, emphasizing customer interaction and visual presentation. The schedule provides significant predictable downtime during evenings, Sundays, and holidays, which can be a draw for candidates seeking work-life balance.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of resumes and applications to assess basic qualifications, relevant experience, and alignment with required skills.

• First Interview (Phone/Video): An opportunity to discuss your background, motivation for applying, customer service philosophy, and initial interest in design.

This may involve behavioral questions related to teamwork and problem-solving.

• In-Person Interview & Showroom Visit: This stage will likely involve meeting the hiring manager and potentially other team members. You may be asked to:

  • Walk through a typical sales scenario: Demonstrate how you would engage with a customer looking for tile solutions.
  • Discuss your understanding of design principles: Explain how you would approach advising a customer on product selection.
  • Showcase your attention to detail: You might be asked to describe how you'd maintain the showroom's appearance or handle order accuracy.
  • Present examples of past work: If you have a portfolio, be prepared to discuss relevant projects, focusing on customer satisfaction or design outcomes.

• Assessment/Challenge (Optional): A short task might be given, such as selecting tiles for a hypothetical client based on a brief description, or answering scenario-based questions about customer service challenges.

• Final Interview: May involve meeting with senior management or the store owner for a final assessment of fit and potential.

Portfolio Review Tips:

• Focus on Customer Interaction: If you have examples of customer success stories, testimonials, or projects where you significantly improved a client's outcome, highlight these.

• Visual Appeal: For design-related aspects, include clear images of your work or presentations. For sales, focus on quantifiable results or clear process descriptions.

• Process Clarity: Be prepared to walk through your thought process for handling customer inquiries, processing orders, or managing showroom presentation.

• Demonstrate Enthusiasm: Let your passion for design and customer service shine through.

• Tailor to Tile Town: Research Tile Town's products and clientele to tailor your examples and articulate why you are a good fit for their specific brand and mission.

Challenge Preparation:

• Understand the Customer Journey: Be ready to articulate the steps you'd take from greeting a customer to closing a sale and ensuring satisfaction.

• Product Selection Scenarios: Practice thinking through how you'd match products to different customer needs (e.g., high-traffic areas, specific aesthetics, budget constraints).

• Customer Service Scenarios: Prepare responses for common customer service issues (e.g., product defects, delivery delays, design disagreements).

• Showroom Standards: Think about how you'd contribute to a welcoming and organized showroom environment.

📝 Enhancement Note: The interview process is designed to assess customer service skills, sales aptitude, and basic design sensibility. Candidates should be prepared to demonstrate practical application of these skills, especially in a retail showroom context.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: Essential for processing all sales transactions, managing payments, and potentially tracking inventory. Proficiency in using a POS system accurately and efficiently is critical.

• Customer Relationship Management (CRM) Software: Likely used to track customer interactions, manage leads, record sales history, and facilitate follow-up communications. Familiarity with systems like Salesforce, HubSpot, or industry-specific CRMs would be beneficial.

• Product Catalog & Information Systems: Digital or physical resources containing detailed information on tile types, specifications, pricing, availability, and design recommendations.

Analytics & Reporting:

• Sales Performance Dashboards: May have access to internal dashboards or reports showing individual and team sales figures, conversion rates, and bonus performance metrics.

• Customer Feedback Systems: Tools or processes for collecting and analyzing customer satisfaction surveys or reviews.

CRM & Automation:

• Email Communication Tools: For sending quotes, order confirmations, follow-up messages, and marketing materials.

• Internal Communication Platforms: Such as Slack or Microsoft Teams for team coordination and information sharing.

📝 Enhancement Note: The technology stack is typical for a retail sales environment, focusing on transaction processing, customer management, and internal communication. While advanced analytics tools might not be directly used by this role, understanding how their work contributes to sales data is important.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A paramount value, driven by the mission to "improve lifestyles." All interactions and operational tasks should prioritize customer satisfaction and a positive experience.

• Excellence in Service & Knowledge: Providing a level of value, knowledge, and service that is superior to competitors. This translates to continuous learning about products and design.

• Teamwork & Collaboration: Working effectively as part of an enthusiastic sales team, supporting colleagues, and contributing to a shared positive environment.

• Integrity & Work Ethic: Demonstrating a strong work ethic, self-motivation, and reliability in all aspects of the role, from sales transactions to showroom upkeep.

• Pride in Canadian Ownership: As a 100% Canadian-owned company, there's an implicit value in supporting local business and national identity.

Collaboration Style:

• Supportive Sales Environment: The team is described as "enthusiastic," suggesting a culture where members encourage each other's success.

• Information Sharing: Consultants are expected to provide information about Tile Town products, implying a culture where knowledge is shared to benefit the customer and the team.

• Shared Showroom Responsibility: Maintaining the showroom's appearance is a collective effort, requiring coordination and mutual accountability.

• Customer-Centric Problem Solving: When issues arise, the team likely collaborates to find solutions that uphold customer satisfaction and company standards.

📝 Enhancement Note: The company culture is built around strong customer service, product expertise, and a collaborative, enthusiastic team environment, reflecting its long history and Canadian roots.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales Targets and Customer Service: Effectively meeting sales goals while ensuring each customer receives personalized attention and expert advice.

• Mastering Product Knowledge: Quickly learning and retaining a vast catalog of tile products, their specifications, applications, and design nuances.

• Managing Diverse Customer Needs: Catering to a wide range of customers, from DIY homeowners to professional contractors and designers, each with unique requirements and expectations.

• Maintaining Showroom Standards: Consistently ensuring the showroom is impeccably presented, which requires ongoing effort and attention to detail amidst daily sales activities.

• Handling Order Complexity: Accurately processing orders, managing changes, and resolving any discrepancies to prevent customer dissatisfaction or operational errors.

Learning & Development Opportunities:

• Product & Design Training: Access to ongoing training on new tile collections, installation techniques, and emerging design trends.

• Sales Skills Development: Opportunities to hone sales techniques, consultative selling, and customer engagement strategies through team coaching and experience.

• Industry Exposure: Learning about the broader home improvement and interior design industry through customer interactions and company-provided resources.

• Career Progression: Clear pathways to advance into more senior sales roles, specialized design positions, or showroom management.

📝 Enhancement Note: Challenges are framed around the core competencies of the role: sales, customer service, product knowledge, and operational upkeep. Growth opportunities are tied to skill development within these areas and advancement within the company's retail structure.

💡 Interview Preparation

Strategy Questions:

• Customer Service Philosophy: "Describe your approach to ensuring a customer has a positive experience, even if they don't make a purchase today." (Focus on building relationships and providing value.)

• Sales Process Walkthrough: "Walk me through how you would assist a customer who walks into the showroom looking for tile for their kitchen backsplash." (Demonstrate understanding of needs assessment, product recommendation, and closing.)

• Design Consultation Approach: "How would you advise a customer who is unsure about tile styles or colors for their main bathroom renovation?" (Highlight your ability to guide, inspire, and match products to preferences.)

• Handling Objections/Challenges: "Imagine a customer is unhappy with a product they received. How would you handle this situation?" (Show problem-solving skills and commitment to customer satisfaction.)

Company & Culture Questions:

• Motivation for Tile Town: "Why are you interested in working for Tile Town specifically, and what appeals to you about our mission?" (Research the company's history, values, and Canadian ownership.)

• Teamwork Experience: "Describe a time you worked effectively as part of a team to achieve a common goal." (Provide examples of collaboration and support.)

• Understanding of the Role: "What do you believe are the most critical responsibilities of a Design Consultant at Tile Town?" (Show you've read and understood the job description.)

• Work Ethic & Motivation: "What drives you to exceed expectations in your work?" (Highlight self-motivation, attention to detail, and a desire to succeed.)

Portfolio Presentation Strategy:

• Quantify Achievements: If possible, use numbers to illustrate success (e.g., "increased customer satisfaction by X%", "processed Y orders per day").

• Showcase Process, Not Just Results: Explain how you achieved outcomes, especially for design consultation or problem-solving.

• Visual Aids: Use clear images or brief descriptions of past projects, showroom displays you've contributed to, or customer interaction scenarios.

• Conciseness: Be prepared to present your most relevant examples efficiently, respecting the interviewer's time.

• Enthusiasm: Convey your passion for design, sales, and helping customers improve their lifestyles.

📝 Enhancement Note: Interview preparation should focus on demonstrating exceptional customer service, sales aptitude, basic design thinking, and an understanding of retail operations. Candidates need to articulate their value proposition clearly and show how they align with Tile Town's customer-centric culture.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on jobs.smartrecruiters.com.

• Curate Examples for Discussion: Prepare specific examples from your past experiences (even non-work related, if applicable) that demonstrate your customer service skills, ability to advise on design or product choice, attention to detail, and teamwork. Think about how you'd present these in an interview.

• Tailor Your Resume: Ensure your resume highlights keywords from the job description such as "customer service," "sales," "design selection," "order processing," "teamwork," and "attention to detail." Quantify achievements where possible.

• Research Tile Town: Familiarize yourself with Tile Town's product offerings, company history, and their mission to "improve lifestyles." Understand their position in the Canadian market.

• Practice Your Introduction: Be ready to succinctly and enthusiastically introduce yourself, explaining why you're a great fit for the Design Consultant role and Tile Town.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.