Design Consultant - Full Time

📍 Job Overview

Job Title: Design Consultant

Company: Tile Town Ltd.

Location: 20120 64th Ave, Langley, British Columbia, Canada

Job Type: Full-time

Category: Retail Sales / Design Consultation

Date Posted: 2026-07-28

Experience Level: Entry-Level to Mid-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Engage with customers to provide expert design consultation and product recommendations within a retail showroom environment.

• Drive sales by effectively managing the entire sales cycle, from initial customer interaction to order processing and payment.

• Cultivate a positive customer experience through exceptional service, product knowledge, and showroom presentation.

• Collaborate with a team of sales consultants to achieve collective sales targets and maintain operational excellence.

📝 Enhancement Note: This role is positioned as a customer-facing sales and design consultant within a retail setting, focusing on physical product sales and customer engagement in a showroom. The "Design Consultant" title, combined with responsibilities like "advising and assisting customers on product and design selection," indicates a need for aesthetic sensibility and product expertise, rather than a traditional operations role. The provided input data does not align with typical Revenue Operations, Sales Operations, or GTM roles. Therefore, this enhancement will focus on the retail sales and design consultation aspects as presented, rather than attempting to force it into an operations framework.

📈 Primary Responsibilities

• Proactively engage customers visiting the showroom to understand their design needs and project requirements.

• Provide informed recommendations on tile products, materials, and design trends, leveraging extensive product knowledge.

• Guide customers through the selection process, offering personalized design advice to ensure satisfaction and successful project outcomes.

• Accurately process all customer orders, including modifications, changes, and returns, ensuring meticulous data entry.

• Execute sales transactions efficiently and professionally, accepting various forms of payment.

• Maintain a high standard of showroom presentation, ensuring products are well-displayed and the environment is inviting and organized.

• Actively participate in team meetings and contribute to a collaborative sales environment focused on continuous improvement.

• Stay updated on new product lines, industry trends, and design best practices to enhance consultation expertise.

📝 Enhancement Note: Based on the job description, the responsibilities are heavily weighted towards direct customer interaction, sales, and showroom management. The "processing all customer orders, change and/or returns" and "completes sales transaction and accepts payments" points are core retail sales functions. The "advises and assists customers on product and design selection" highlights the consultative aspect of the role.

🎓 Skills & Qualifications

Education: While no specific educational degree is listed, a strong foundation in design principles, interior decorating, or a related field would be advantageous. Equivalent practical experience in design or sales will be considered.

Experience: 0-2 years of experience in a customer-facing role, preferably within retail sales, interior design, or a related consultative field. Experience in a showroom environment is a plus.

Required Skills:

• Exceptional customer service skills, with a genuine passion for helping clients achieve their design goals.

• A positive and enthusiastic attitude, contributing to a vibrant and welcoming team atmosphere.

• Proven ability to collaborate effectively within a team environment, supporting colleagues and sharing knowledge.

• Strong multitasking capabilities, managing multiple customer interactions and tasks simultaneously without compromising quality.

• A high level of attention to detail, ensuring accuracy in order processing, data entry, and showroom presentation.

• A robust work ethic, demonstrating initiative and a commitment to exceeding customer and company expectations.

• Self-motivation and the ability to work independently, taking ownership of tasks and responsibilities.

• Clear and effective communication skills, both verbal and written, for interacting with customers and team members. Preferred Skills:

• Previous experience in the tile or flooring industry.

• Basic understanding of interior design principles and current trends.

• Familiarity with CRM systems for managing customer interactions and sales pipelines.

• Experience with point-of-sale (POS) systems.

• Bilingual proficiency (e.g., English and French) may be an asset.

📝 Enhancement Note: The qualifications emphasize soft skills critical for customer-facing roles, such as exceptional customer service, a positive attitude, teamwork, and a strong work ethic. The "ability to multitask and demonstrates high level of detail" is crucial for managing sales transactions and customer inquiries accurately. The "0-2 years" experience level suggests a role that is open to individuals starting their careers or those with a few years of relevant experience.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 examples of design consultation projects where you advised clients on product selection and design aesthetics.

• Include visual representations (photos, mood boards, sketches) demonstrating your design sensibility and understanding of spatial arrangements.

• Highlight instances where you successfully guided customers through complex purchasing decisions, leading to a positive outcome.

• Document your role in processing orders or managing customer transactions, emphasizing accuracy and efficiency. Process Documentation:

• Detail your approach to understanding customer needs and translating them into actionable design recommendations.

• Illustrate your method for managing multiple customer interactions and sales tasks concurrently, showcasing organizational skills.

• Provide examples of how you ensure accuracy and attention to detail in sales transactions and order management.

• Describe your process for maintaining showroom presentation standards and contributing to a positive retail environment.

📝 Enhancement Note: While a formal "operations" portfolio might not be standard for this retail role, a portfolio demonstrating design consultation skills, customer interaction examples, and sales transaction management would be highly beneficial. This section is tailored to showcase the candidate's ability to apply their skills in a practical, customer-focused context relevant to Tile Town's business.

💵 Compensation & Benefits

Salary Range: The compensation for this position will be determined based on the candidate's skills, abilities, and relevant knowledge or experience. Given the 0-2 years experience level and location in Langley, BC, Canada, a competitive hourly wage or entry-level salary for a Design Consultant in this region typically ranges from CAD $18 to $25 per hour, or approximately CAD $37,440 to $52,000 annually, before bonuses.

Benefits:

• Two distinct monthly sales bonus programs, directly rewarding performance and driving competitive spirit.

• Comprehensive Extended Health Benefits package, including coverage for massage therapy, chiropractic services, and physiotherapy, supporting employee well-being.

• Dental Benefits provided after 6 months of employment, contributing to overall health coverage.

• RRSP Plan available, with a company matching contribution, encouraging long-term financial planning.

• An exceptional perk: a free trip with spending money awarded every 5 years of service, recognizing employee loyalty and commitment.

• Store closed on all Statutory Holidays, ensuring work-life balance and time for personal and family commitments.

• Store closed on Sundays, providing an additional consistent day off each week.

Working Hours: Store operating hours are Monday to Friday from 8:00 am to 5:30 pm, and Saturdays from 10:00 am to 5:00 pm. This role is expected to involve a standard 40-hour work week within these operating times, with potential for flexibility depending on business needs and scheduling.

📝 Enhancement Note: The salary estimate is based on typical entry-level to junior retail sales and design consultant roles in the Greater Vancouver area, considering the cost of living and industry benchmarks. The benefits package is extensive and highly attractive, particularly the sales bonuses, health benefits, RRSP matching, and the unique 5-year trip incentive, which are significant draws for potential candidates. The working hours are clearly defined by store operating times.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Home Improvement, Flooring, Interior Design). Tile Town Ltd. operates within the competitive home improvement and interior design sector, focusing on providing a premium customer experience through knowledgeable staff and quality products.

Company Size: Tile Town Ltd. is described as a 100% Canadian-owned and operated company with over 55 years of experience. While specific employee numbers aren't provided, its longevity and established presence suggest a medium-sized business with potentially multiple locations, fostering a close-knit yet professional environment.

Founded: Over 55 years ago. This long history signifies stability, deep market understanding, and a strong commitment to its mission of improving lifestyles through its products and services.

Team Structure:

• The Design Consultant will join a team of enthusiastic sales consultants, suggesting a collaborative and supportive sales department.

• The role implies working closely with other sales team members and potentially showroom managers or store leadership.

• Cross-functional collaboration would likely involve coordination with inventory management, customer service, and potentially marketing for showroom displays. Methodology:

• Customer Satisfaction: A core operating principle, emphasized by the mission to improve lifestyles and ensure a positive customer experience.

• Value, Knowledge, and Service: These are key differentiators, indicating a company culture that prioritizes expertise, helpfulness, and fair pricing.

• Teamwork and Enthusiasm: The job description explicitly calls for individuals who desire to be part of an enthusiastic team.

• Continuous Improvement: Implied through the need for product knowledge updates and striving to exceed expectations.

Company Website: [Company URL not provided, but assumed to be available via search or at interview]

📝 Enhancement Note: The company culture at Tile Town Ltd. is built on a foundation of customer-centricity, deep product expertise, and a long-standing commitment to Canadian values. The emphasis on "value, knowledge, and service" suggests a culture that rewards performance and professional development within a supportive team environment.

📈 Career & Growth Analysis

Operations Career Level: This role is primarily a Sales and Design Consultant position, suitable for individuals at an entry-level to early-mid career stage (0-2 years experience). It serves as a foundational role for developing expertise in interior design, product sales, and customer relationship management within the retail home improvement sector.

Reporting Structure: The Design Consultant will report to a Showroom Manager or Sales Manager, who oversees the sales team's performance, training, and daily operations.

Operations Impact: While not a traditional operations role, the Design Consultant's impact is directly tied to revenue generation through sales. Their ability to advise customers, close deals, and maintain showroom appeal directly influences the company's sales performance, customer loyalty, and brand perception. Effective order processing and customer service contribute to operational efficiency and customer retention.

Growth Opportunities:

• Sales Specialization: Develop expertise in specific product categories (e.g., luxury tiles, sustainable materials) or design styles.

• Senior Design Consultant: Take on more complex design projects, mentor junior staff, and potentially lead design initiatives.

• Showroom Management: Progress into leadership roles, managing sales teams, inventory, and overall showroom operations.

• Key Account Management: Focus on building relationships with contractors, designers, and developers for larger commercial projects.

• Product Development/Merchandising: Contribute insights on product selection and showroom display based on customer feedback and market trends.

📝 Enhancement Note: This section reinterprets "operations" in the context of a retail sales role, focusing on how the candidate's function contributes to the company's overall operational success and revenue. The growth paths are typical for a retail sales environment, emphasizing specialization and advancement within the sales and management hierarchy.

🌐 Work Environment

Office Type: The work environment is a retail showroom. This implies a customer-facing space designed to showcase products effectively, often featuring displays, samples, and consultation areas. It is a dynamic environment that requires a balance between product presentation and customer interaction.

Office Location(s): The specific office is located at 20120 64th Ave, Langley, British Columbia, Canada. This location is within a commercial or retail hub, likely accessible by public transport and with available parking.

Workspace Context:

• Collaborative Environment: The showroom fosters interaction among sales consultants, fostering a team-oriented atmosphere where sharing knowledge and supporting each other is encouraged.

• Product-Centric: The workspace is filled with product samples, displays, and design resources, requiring an appreciation for aesthetics and organization.

• Customer-Focused: The primary context is engaging with customers, requiring a friendly, professional, and service-oriented demeanor at all times.

• Technology Integration: While not explicitly detailed, expect the use of POS systems, CRM software, and potentially design visualization tools.

Work Schedule: The store operates Monday-Friday (8:00 am - 5:30 pm) and Saturdays (10:00 am - 5:00 pm). The role requires availability during these hours, with a standard 40-hour work week. Flexibility may be needed to accommodate customer appointments or peak business periods. The closure on Sundays and all Stat Holidays offers significant predictable downtime.

📝 Enhancement Note: The workspace is characterized by its retail showroom nature, blending aesthetic display with customer service and sales functions. The defined operating hours and consistent days off (Sundays, Stat Holidays) are key environmental factors for potential applicants.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of submitted resumes and portfolios to assess qualifications, experience, and suitability for the role.

• First Interview: Typically a behavioral and situational interview focusing on customer service skills, teamwork, problem-solving, and motivation. Be prepared to discuss past experiences and how they align with the job requirements.

• Showroom/Design Challenge: Potentially a practical exercise where candidates might be asked to style a small display, select tiles for a hypothetical project, or answer design-related questions. This assesses design sensibility and product understanding.

• Final Interview: May involve meeting with senior management or the hiring manager to discuss career aspirations, cultural fit, and final compensation.

Portfolio Review Tips:

• Curate Select Examples: Focus on 2-4 of your strongest design consultation or sales success stories. The goal is quality over quantity.

• Visual Appeal: Ensure your portfolio is well-organized, visually engaging, and easy to navigate. Use high-quality images and clear formatting.

• Highlight Your Role: Clearly articulate your specific contributions, the challenges you faced, and the solutions you implemented. Quantify results where possible (e.g., "increased customer satisfaction by X%," "closed a sale of $Y").

• Showcase Problem-Solving: Include examples where you addressed customer concerns or design challenges effectively.

• Tailor to Tile Town: If possible, subtly align your examples with the types of products and design styles Tile Town offers.

Challenge Preparation:

• Product Knowledge: Familiarize yourself with Tile Town's product catalog, popular tile types, and current design trends in the BC market.

• Design Scenarios: Practice responding to common design requests (e.g., "I need tiles for a modern bathroom," "What's durable for a high-traffic kitchen?").

• Customer Service Scenarios: Prepare answers for questions like, "How would you handle an unhappy customer?" or "How do you ensure a customer has a positive experience?"

• Sales Process: Be ready to articulate your approach to guiding a customer from initial interest to a completed sale.

📝 Enhancement Note: The interview process for this role will likely be a blend of assessing customer service aptitude, design potential, and sales acumen. A portfolio demonstrating these skills, even if informal, will be crucial for standing out.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) System: For processing sales transactions, managing inventory, and handling customer payments. Proficiency in a retail POS system is highly beneficial.

• Customer Relationship Management (CRM) Software: To track customer interactions, manage leads, schedule follow-ups, and maintain customer data. Examples might include Salesforce, HubSpot, or industry-specific CRMs.

• Design Software (Optional but advantageous): Basic familiarity with design visualization tools or software that can create mood boards or simple renderings could be a plus.

Analytics & Reporting:

• Sales Performance Dashboards: Understanding how to interpret sales reports, track personal performance against targets, and identify trends.

• Inventory Management Systems: Basic awareness of how inventory levels are managed to ensure product availability for customers.

CRM & Automation:

• Customer Data Management: Ability to accurately input and retrieve customer information within the CRM.

• Communication Tools: Proficiency in email and potentially internal messaging systems for team communication.

📝 Enhancement Note: While the job doesn't explicitly list a complex tech stack, proficiency with standard retail sales tools like POS systems and CRMs will be essential for day-to-day operations. The emphasis is on accuracy and efficiency in managing customer data and transactions.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: The paramount value, reflected in the mission to "improve lifestyles" and ensure customer satisfaction. Every interaction should prioritize the customer's needs and experience.

• Integrity & Value: Providing genuine value, knowledge, and service to customers, building trust and long-term relationships.

• Teamwork & Collaboration: A strong emphasis on working together, supporting colleagues, and contributing to a positive team dynamic. Enthusiasm is a key trait sought after.

• Excellence & Drive: A commitment to exceeding expectations, demonstrating a strong work ethic, and a continuous drive for personal and team success.

• Professionalism: Maintaining a high standard of presentation and conduct in the showroom, reflecting the company's established reputation.

Collaboration Style:

• Supportive & Enthusiastic: The team environment aims to be energetic and encouraging, where consultants help each other succeed.

• Information Sharing: Open communication about product knowledge, sales techniques, and customer feedback is encouraged.

• Goal-Oriented: Collaboration is directed towards achieving collective sales targets and ensuring a seamless customer journey.

• Feedback-Driven: A willingness to provide and receive constructive feedback to improve individual and team performance.

📝 Enhancement Note: The culture values a blend of individual drive and team support, all centered around delivering exceptional customer experiences and leveraging product expertise.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Customers: Effectively managing inquiries and consultations for several customers simultaneously in a busy showroom.

• Product Complexity: Mastering an extensive product catalog and understanding the technical specifications and design applications of various tile types.

• Sales Target Pressure: Meeting monthly sales bonuses and contributing to overall team revenue goals.

• Design Trends Evolution: Staying current with rapidly changing interior design trends and customer preferences.

• Handling Customer Dissatisfaction: Professionally addressing any issues or concerns customers may have to ensure positive resolution.

Learning & Development Opportunities:

• Product & Design Training: Continuous learning on new tile materials, installation techniques, and design trends provided by Tile Town.

• Sales Skill Enhancement: Opportunities to refine sales techniques, negotiation skills, and customer relationship management through on-the-job experience and potential workshops.

• Mentorship: Learning from experienced sales consultants and showroom managers.

• Career Advancement: Potential to move into senior sales roles, showroom management, or specialized design positions within the company.

• Industry Exposure: Gaining deep insights into the home improvement and interior design market through daily interactions and product exposure.

📝 Enhancement Note: The challenges are inherent to a dynamic retail sales environment, requiring adaptability and continuous learning. Growth opportunities are clearly defined within the retail sales and design career path.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you went above and beyond to provide exceptional customer service. What was the outcome?" (Focus on customer-centricity, problem-solving, and positive results.)

• "How do you stay motivated to meet sales targets, especially during slower periods?" (Highlight work ethic, self-motivation, and potential strategies for driving sales.)

• "Imagine a customer is undecided between two tile options for their kitchen backsplash. How would you guide them to a decision?" (Demonstrate consultative selling, product knowledge, and understanding of customer needs.)

• "How do you handle situations where a customer is unhappy with a product or service?" (Showcase conflict resolution skills, empathy, and commitment to customer satisfaction.) Company & Culture Questions:

• "What do you know about Tile Town and our mission?" (Research the company's history, values, and market position.)

• "How do you contribute to a positive team environment?" (Provide examples of collaboration, support, and enthusiasm.)

• "Why are you interested in a career in design consultation and sales?" (Align your personal goals and interests with the role and company.)

• "What are your thoughts on the importance of showroom presentation?" (Discuss how aesthetics and organization impact customer experience and sales.) Portfolio Presentation Strategy:

• Tell a Story: For each portfolio piece, narrate the customer's need, your approach, the challenges, and the successful outcome.

• Quantify Impact: Wherever possible, use numbers to illustrate success (e.g., sale value, customer retention, positive feedback metrics).

• Showcase Design Skills: Clearly articulate your design process, how you interpret trends, and how you apply them to client needs.

• Demonstrate Sales Process: Explain how you guided clients from initial contact through to closing the sale and ensuring satisfaction.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong customer service orientation, sales aptitude, design sensibility, and a collaborative spirit, all aligned with Tile Town's values.

📌 Application Steps

To apply for this Design Consultant position:

• Submit your application through the provided link on jobs.smartrecruiters.com.

• Resume Optimization: Tailor your resume to highlight customer service achievements, sales experience (if any), design interests, and any experience in retail or client-facing roles. Use keywords from the job description such as "customer service," "sales," "design consultation," and "teamwork."

• Portfolio Preparation: Compile a concise portfolio showcasing 2-3 examples of your design consultation work, sales success stories, or customer engagement initiatives. Focus on visual appeal and clear articulation of your role and impact.

• Interview Practice: Prepare to discuss your customer service philosophy, how you approach design challenges, and your motivation for joining Tile Town. Practice answering behavioral questions using the STAR method (Situation, Task, Action, Result).

• Company Research: Familiarize yourself with Tile Town's history, mission, and product offerings. Understand their commitment to value, knowledge, and service.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.