Design Consultant (Charlotte, NC)

📍 Job Overview

Job Title: Design Consultant

Company: Home Brands Group LLC

Location: Charlotte, NC

Job Type: Full-Time

Category: Sales Operations / GTM Sales Enablement

Date Posted: 2026-07-30

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• This role is a crucial part of the Go-To-Market (GTM) strategy, focusing on direct customer engagement and sales conversion within the home improvement sector.

• As a Design Consultant, you will be instrumental in driving revenue by expertly guiding homeowners through the bathroom remodeling process, from initial consultation to final sale.

• This position requires a strong blend of sales acumen, consultative selling skills, and a keen eye for design to meet and exceed revenue targets.

• You will leverage company-provided leads and a proven sales system to deliver exceptional customer experiences and close on-the-spot sales.

📝 Enhancement Note: The original job description uses "Design Consultant," but given the emphasis on in-home sales, consultative processes, lead conversion, and uncapped commission, this role aligns closely with "Sales Operations" and "Go-To-Market (GTM) Sales Enablement" functions, specifically at the execution level. It involves direct revenue generation and customer lifecycle management within a sales context, rather than traditional back-office operations.

📈 Primary Responsibilities

• Conduct in-home consultations with homeowners to understand their specific bathroom remodeling needs, preferences, and project scope.

• Apply a consultative sales approach to present customized remodeling solutions, including detailed product selection and optimized layout recommendations.

• Develop accurate project pricing and comprehensive proposals utilizing proprietary company design and pricing tools.

• Execute a proven in-home sales process to achieve on-the-spot sales closures, driving direct revenue generation.

• Manage a sales pipeline effectively, including diligent follow-up with prospects to maximize conversion rates.

• Collaborate closely with internal operations, design, and installation teams to ensure a seamless and high-quality customer experience from sale to completion.

• Maintain a deep understanding of Re-Bath's product offerings, design trends, and competitive landscape to effectively position solutions.

• Achieve and consistently exceed assigned sales quotas and revenue targets through effective sales strategies and customer engagement.

📝 Enhancement Note: The responsibilities listed are typical for an in-home sales role focused on consultative selling and immediate closing. The emphasis on "proven system," "premium products," and "company-provided leads" suggests a structured sales process that requires adherence to specific methodologies and tool utilization, common in roles supported by sales operations and enablement functions.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent required. Post-secondary education in design, business, or a related field is a plus. Experience:

• Minimum of 2-5 years of proven success in a sales role, with a strong preference for in-home sales or consultative sales environments.

• Demonstrated ability to manage a sales pipeline and achieve consistent sales targets. Required Skills:

• In-Home Sales Expertise: Proven track record of successfully selling products or services directly to consumers in their homes.

• Consultative Selling: Ability to actively listen, identify customer needs, and provide tailored solutions rather than simply presenting products.

• Customer Relationship Management (CRM): Proficiency in using CRM software for lead tracking, pipeline management, and customer follow-up.

• Communication & Interpersonal Skills: Exceptional verbal and written communication skills, with the ability to build rapport and trust quickly with diverse clientele.

• Closing Skills: Demonstrated ability to confidently and effectively close sales, particularly in a one-call-close environment.

• Design Acumen: A good eye for design principles, color coordination, and spatial planning relevant to home remodeling.

• Problem-Solving: Ability to assess project requirements and propose practical, effective remodeling solutions.

• Tech-Savvy: Comfortable using various digital tools, including design software, pricing calculators, and mobile applications.

• Valid Driver's License & Reliable Transportation: Essential for travel to client appointments.

• Background Check & Drug Screen Clearance: Ability to successfully pass standard pre-employment screenings.

Preferred Skills:

• Home Improvement/Remodeling Sales: Prior experience in sales within the home improvement, construction, or remodeling industry.

• Design-Based Sales Experience: Previous roles involving in-home consultations or sales where design elements were a key component.

• Commission-Based Sales Success: A history of thriving and achieving high earnings in commission-only or heavily commission-driven sales roles.

• Project Management Fundamentals: Basic understanding of project timelines, resource allocation, and execution.

📝 Enhancement Note: The qualifications emphasize practical sales skills and customer interaction, which are core to GTM execution. The mention of "CRM and design/pricing tools" points to the need for technical proficiency in sales enablement software. "Proven success in sales (in-home sales experience strongly preferred)" indicates a need for candidates who can adapt to a specific, potentially high-pressure, sales methodology.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Sales Case Studies: Examples of successful sales engagements, particularly those involving complex customer needs or significant project values, showcasing your ability to guide clients from initial contact to closed sale.

• Customer Needs Assessment Examples: Documentation or descriptions of how you identify and uncover client needs, pain points, and desired outcomes in a consultative setting.

• Proposal & Pricing Samples: Demonstrations of your ability to create clear, accurate, and persuasive project proposals and pricing structures, highlighting your attention to detail and understanding of value-based selling.

• CRM/Sales Tool Usage Examples: If possible, visual examples or descriptions of how you've utilized CRM systems or sales enablement tools to manage pipelines, track leads, and enhance customer interactions.

Process Documentation:

• Sales Process Adherence: Examples of how you follow established sales methodologies and company-specific processes to ensure consistency and effectiveness in client interactions.

• Workflow Optimization Contributions: While not directly responsible for process creation, candidates may be asked to provide feedback or insights on improving the sales workflow based on their field experience.

• Performance Metrics Tracking: Understanding and ability to track personal sales performance against key metrics such as conversion rates, average deal size, and sales cycle length.

📝 Enhancement Note: For a role focused on direct sales execution, a "portfolio" will likely translate to a collection of successful sales scenarios, case studies demonstrating the sales process, and potentially examples of proposals or pricing structures. The emphasis is on demonstrating practical application of sales skills and adherence to established processes.

💵 Compensation & Benefits

Salary Range: $70,000.00 to $250,000.00 per year (Commission Structure)

Charlotte, NC Market Context: For a mid-level sales consultant role with uncapped commission potential in Charlotte, NC, this range is competitive. The base salary ($70,000) is a strong starting point, and the upper end of $250,000 reflects high earning potential for top performers in a commission-driven environment, especially within the home improvement sector where project values can be substantial. This aligns with typical compensation structures for roles like Design Consultants or In-Home Sales Representatives in major metropolitan areas.

Benefits:

• Health, Dental, and Vision Insurance: Comprehensive medical coverage for employees and potentially their families.

• Paid Training and Ongoing Support: Structured training programs to equip new consultants with product knowledge and sales techniques, along with continuous support for skill development.

• Company-Provided Leads: Eliminates the need for cold calling, allowing consultants to focus on high-potential, pre-qualified customer interactions.

• Paid Time Off: Accrued vacation, sick leave, or personal days for work-life balance.

• Established Brand Recognition: The opportunity to represent a trusted national brand (Re-Bath) with strong marketing support and established partnerships (The Home Depot, Lowe's).

• Opportunities for Growth and Advancement: Potential career progression within Home Brands Group, moving into leadership, training, or specialized sales roles.

Working Hours:

• Full-Time, with a flexible schedule that includes weekday day and evening appointments based on customer availability.

• Weekend availability is required as needed to accommodate customer schedules and close sales opportunities.

📝 Enhancement Note: The salary is explicitly commission-based with a defined range, indicating a performance-driven compensation model. The benefits are standard but include crucial elements like paid training and company-provided leads, which are significant advantages for sales roles. The working hours highlight the need for flexibility to meet customer demands, a common characteristic of in-home sales.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement / Building Materials / Franchising

Company Size: Home Brands Group LLC is the parent company of Re-Bath, a national brand with nearly 100 franchise locations. This indicates a significant operational footprint and a well-established market presence, likely employing hundreds to thousands across its franchise network and corporate functions.

Founded: Re-Bath has been delivering remodeling solutions for over 40 years, signifying a long-standing history of experience, customer trust, and market adaptation.

Team Structure:

• Sales Team: The Design Consultant will be part of a dedicated sales team, likely reporting to a Sales Manager or Regional Sales Director. The team is geographically dispersed across franchise locations or regional hubs.

• Cross-Functional Collaboration: Close collaboration with operations, installation crews, and potentially marketing/lead generation teams is essential for ensuring a cohesive customer journey.

• Franchise Model: Understanding how to work within a franchise structure, which often balances corporate standards with local business operations, is key.

Methodology:

• Proven Sales System: The company emphasizes a structured, proven in-home sales process designed for efficiency and high conversion rates.

• Customer-Centric Approach: Focus on understanding homeowner needs and delivering exceptional customer experiences to build trust and drive satisfaction.

• Data-Driven Lead Generation: Leveraging partnerships with major retailers like The Home Depot and Lowe's suggests a sophisticated lead generation strategy supported by data analytics.

Company Website: https://www.rebath.com/ (Note: While the input provided company_url: null and domain_derived: "homebrands.pro", the primary consumer-facing brand is Re-Bath, with Home Brands Group as the parent. The Re-Bath website is more relevant for understanding the product and customer experience.)

📝 Enhancement Note: The company operates as a franchisor with a strong B2C brand (Re-Bath) that partners with major retailers. This implies a focus on scalable sales processes, consistent customer experience across locations, and robust lead generation. The culture likely values sales performance, customer satisfaction, and adherence to established operational and sales methodologies.

📈 Career & Growth Analysis

Operations Career Level: This role represents a mid-level, individual contributor position within the GTM sales function. It is focused on direct revenue generation and customer engagement, serving as a primary interface between the company and its end customers.

Reporting Structure: Typically, a Design Consultant reports to a Sales Manager or a local Franchise Owner/Manager, who oversees sales performance, provides coaching, and manages regional operations.

Operations Impact: The Design Consultant's impact is directly tied to revenue generation and customer acquisition. Success in this role contributes significantly to the company's overall sales performance, market share, and brand reputation within the home improvement sector. Their ability to close sales efficiently and effectively translates directly into business growth.

Growth Opportunities:

• Senior Design Consultant/Sales Specialist: Progress to handling more complex projects, higher-value clients, or specializing in specific product lines.

• Sales Management: Transition into a Sales Manager or Team Lead role, overseeing a team of Design Consultants, providing coaching, and driving team performance.

• Franchise Operations: Potential to move into operational management roles within a specific franchise location or for the parent company, focusing on broader business strategy and execution.

• Training & Development: Opportunity to become a trainer, sharing expertise and best practices with new hires.

📝 Enhancement Note: The growth path for this role is clearly defined within sales and operational management. The emphasis on a "proven system" and "ongoing support" suggests a commitment to employee development, which is attractive for career-oriented sales professionals.

🌐 Work Environment

Office Type: Primarily an in-home sales environment. While there might be a local Re-Bath showroom or office for training and administrative purposes, the core work involves traveling to customer residences.

Office Location(s): The role is based in Charlotte, NC, requiring local travel within the metropolitan area and surrounding regions to meet clients.

Workspace Context:

• Field-Based: The primary "workspace" is the customer's home, requiring adaptability, professionalism, and the ability to conduct business in a residential setting.

• Mobile Office: Consultants will need to manage their schedules, proposals, and communications using mobile devices and potentially a home office setup.

• Collaborative Environment: While largely independent in the field, there's a strong need for collaboration with internal teams (sales support, operations, installation) for seamless project execution.

Work Schedule:

• Flexible, but demanding. Requires availability for weekday day and evening appointments, as well as weekends, to accommodate customer needs. This flexibility is key to success in a commission-based, in-home sales role.

📝 Enhancement Note: This is a field-based role, demanding significant travel and flexibility. The "workspace" is dynamic, requiring consultants to be self-sufficient and professional in diverse customer environments. The schedule is designed to maximize customer access, which is critical for closing sales in this industry.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Typically a phone or video call with an HR representative or recruiter to assess basic qualifications, sales experience, and cultural fit.

• Sales Aptitude Assessment: May include personality assessments or scenario-based questions to evaluate sales skills, problem-solving abilities, and resilience.

• In-Depth Interview(s): Interviews with a Sales Manager or Franchise Owner, focusing on past sales achievements, consultative selling techniques, and understanding of the in-home sales process.

• Role Play/Presentation: Potential for a simulated sales consultation or a presentation of a past successful sales case study to demonstrate practical skills.

• Final Interview/Onboarding: Final discussions, background checks, and onboarding procedures.

Portfolio Review Tips:

• Focus on Impact: Quantify achievements whenever possible. Instead of "Sold bathroom remodels," state "Increased average deal size by 15% through effective upselling of premium features" or "Consistently exceeded monthly sales targets by an average of 20%."

• Showcase the Process: For each case study, clearly outline the steps: client need identification, needs assessment, solution presentation, proposal development, objection handling, and closing.

• Highlight Consultative Skills: Provide examples of how you built rapport, understood unspoken needs, and positioned solutions as value-driven rather than just product-focused.

• Demonstrate Tool Proficiency: If you have examples of proposals or CRM dashboards, highlight how you used these tools effectively.

• Tailor to the Role: Emphasize experience relevant to home improvement, in-home sales, and commission-based environments.

Challenge Preparation:

• Sales Scenario: Be prepared for hypothetical sales scenarios. Practice articulating your approach to a homeowner with specific needs (e.g., budget constraints, aesthetic preferences, functional requirements).

• Product Knowledge: Familiarize yourself with common bathroom remodeling components, trends, and materials. While specific Re-Bath product training will be provided, demonstrating foundational knowledge is beneficial.

• Objection Handling: Prepare responses for common sales objections (e.g., price, decision-making process, competitor offers).

📝 Enhancement Note: The interview process for a sales role like this will heavily focus on practical skills, past performance, and the ability to execute a defined sales process. A portfolio, in this context, serves as evidence of these capabilities, so candidates should prepare tangible examples of their sales success and methodology.

🛠 Tools & Technology Stack

Primary Tools:

• CRM Software: Essential for managing leads, tracking customer interactions, pipeline management, and sales forecasting. Candidates should be proficient in at least one major CRM (e.g., Salesforce, HubSpot, Zoho CRM).

• Design & Pricing Software: The company utilizes proprietary tools for creating project designs and generating pricing quotes. Familiarity with similar tools or the ability to quickly learn complex software is crucial.

• Mobile Productivity Suite: Proficiency with mobile operating systems (iOS/Android) and applications for communication (email, messaging), scheduling, and document management.

Analytics & Reporting:

• Sales Performance Dashboards: While consultants may not build dashboards, they will need to interpret data presented in them to track their own performance against targets.

• Reporting Tools: Understanding how to access and utilize reports generated from CRM or other sales systems to review pipeline health and conversion metrics.

CRM & Automation:

• Sales Automation Tools: May be used for automated follow-up emails or task generation, requiring consultants to understand how these systems interact with their workflow.

• Integration Platforms: While less direct, understanding that CRM and other sales tools may integrate with operational or marketing platforms is beneficial.

📝 Enhancement Note: Proficiency with CRM and the ability to quickly master proprietary design/pricing software are critical. The role demands comfort with technology that supports the sales process, from lead management to final proposal generation.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A commitment to understanding and meeting customer needs, ensuring satisfaction throughout the remodeling process.

• Integrity & Trust: Building honest relationships with customers and colleagues, essential for long-term success in in-home sales.

• Performance Driven: A strong emphasis on achieving sales targets and contributing to the company's revenue growth.

• Teamwork & Collaboration: Working effectively with internal teams to deliver a seamless customer experience.

• Continuous Improvement: Openness to feedback, training, and adapting to new processes or product offerings.

Collaboration Style:

• Cross-Functional Integration: Proactive communication with operations and installation teams to ensure project details are accurately conveyed and executed.

• Feedback Exchange: Willingness to provide field insights to management and product teams to help refine sales processes and product offerings.

• Supportive Sales Environment: While competitive, the sales team likely operates with a degree of mutual support, sharing best practices and assisting colleagues when needed.

📝 Enhancement Note: The culture likely balances individual performance with team collaboration, emphasizing customer satisfaction and adherence to established processes. Values such as integrity and continuous improvement are key for a company with a long history and a franchise model.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Customer Expectations: Balancing homeowner desires with budget constraints and the realities of remodeling projects.

• Scheduling & Travel: Efficiently managing a territory, scheduling appointments, and accounting for travel time to maximize billable client interactions.

• Commission-Based Income Volatility: Navigating periods of lower sales volume and maintaining motivation through income fluctuations.

• Competition: Differentiating Re-Bath's offerings and value proposition against competitors in the home improvement market.

• Adapting to New Tools/Processes: Staying current with company technology updates and evolving sales methodologies.

Learning & Development Opportunities:

• Sales Skill Enhancement: Advanced training in consultative selling, negotiation, and closing techniques.

• Product & Design Expertise: Deepening knowledge of Re-Bath's product lines, materials, and emerging design trends.

• Sales Management Training: Development programs for those aspiring to leadership roles.

• Industry Certifications: Potential opportunities to gain certifications relevant to sales or home improvement.

📝 Enhancement Note: The challenges are typical for an in-home sales role, emphasizing resilience, time management, and strong interpersonal skills. The growth opportunities are well-defined, offering clear paths for advancement within the sales organization.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to an in-home sales consultation. How do you build rapport and uncover a homeowner's needs?"

  • Preparation: Outline your methodical process, emphasizing active listening, open-ended questions, and empathy. Use a specific example of a challenging consultation you handled successfully.

• "How do you handle objections related to price or budget in a one-call-close environment?"

  • Preparation: Focus on value-based selling. Explain how you would re-emphasize the benefits, ROI, quality, and long-term value of Re-Bath's solutions. Discuss strategies for exploring alternative product options if necessary.

• "Walk me through a complex sales deal you closed. What were the challenges, and how did you overcome them?"

  • Preparation: Choose a deal that demonstrates your problem-solving skills, persistence, and ability to navigate multiple decision-makers or complex customer needs. Quantify the outcome if possible.

Company & Culture Questions:

• "Why are you interested in Re-Bath and this specific Design Consultant role?"

  • Preparation: Research Re-Bath's history, mission, and partnerships. Connect your skills and career aspirations to the company's values and the role's responsibilities.

• "How do you stay motivated in a commission-based sales role, especially during slower periods?"

  • Preparation: Discuss your internal drive, goal-setting strategies, focus on continuous improvement, and how you leverage company resources (training, leads) to maintain momentum.

• "Describe your experience working with sales enablement tools or CRM systems."

  • Preparation: Be specific about the tools you've used, your proficiency level, and how you leveraged them to improve your sales process and results.

Portfolio Presentation Strategy:

• Structure Your Case Studies: For each example, clearly state the client's initial need, your consultative approach, the solution proposed, the outcome (sale closed, revenue generated), and any key learnings.

• Quantify Results: Use numbers whenever possible (e.g., percentage increase in sales, average deal size, customer satisfaction scores).

• Focus on Process: Explain how you achieved the results, detailing your steps and decision-making processes.

• Be Ready to Discuss Tools: Explain how you used CRM or other sales tools to support your efforts.

• Be Enthusiastic and Confident: Project the same energy and professionalism you would in an actual client meeting.

📝 Enhancement Note: Interview preparation should focus on demonstrating practical sales skills, resilience, and an understanding of the consultative, in-home sales process. The portfolio serves as evidence, so being able to articulate the "why" and "how" behind your successes is paramount.

📌 Application Steps

To apply for this operations position:

• Submit your application through the application link provided on Greenhouse.

• Resume Optimization: Tailor your resume to highlight your sales achievements, specifically mentioning experience in consultative sales, in-home sales, CRM usage, and any relevant home improvement or design background. Quantify your successes with metrics whenever possible.

• Portfolio Preparation: Gather 2-3 strong sales case studies that demonstrate your ability to consult, propose solutions, and close deals. Be prepared to discuss these in detail, focusing on your process and the results achieved.

• Interview Practice: Practice articulating your sales methodology, handling common objections, and discussing your motivations for joining Home Brands Group. Prepare specific examples from your past experience.

• Company Research: Familiarize yourself with Re-Bath's brand, product offerings, and partnerships. Understand their value proposition and how you can contribute to their sales goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.