Design Consultant

📍 Job Overview

Job Title: Design Consultant

Company: Matrix Basement Finishing

Location: Grand Rapids, Michigan, United States

Job Type: Full-time

Category: Sales Operations / GTM (Go-To-Market) - Client-Facing Sales Execution

Date Posted: 2026-06-08T20:25:35

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on direct, in-home client engagement and sales execution within the residential remodeling sector, specifically for basement finishing.

• It involves leveraging a structured sales process and consultative selling techniques to drive revenue and achieve ambitious earning potential through uncapped commission and bonuses.

• The position requires strong interpersonal skills, persuasive communication, and the ability to build trust and rapport with potential clients in their homes.

• Success in this role is directly tied to the ability to effectively present solutions, close deals, and contribute to the company's rapid growth in the home remodeling market.

📝 Enhancement Note: While the title is "Design Consultant," the core responsibilities and compensation structure (uncapped commission, high average earnings) align it with a high-performing, client-facing sales role within a GTM (Go-To-Market) function. It's not a traditional design role focused on technical drawings but rather a sales role that involves presenting design solutions. The "operations" aspect comes into play through the adherence to a defined sales process and the need for efficient client management.

📈 Primary Responsibilities

• Conduct 1-3 prescheduled in-home appointments daily, acting as the primary point of contact for potential clients evaluating basement finishing solutions.

• Diligently follow a proven, structured 10-step sales process designed to guide prospects from initial consultation to final close, ensuring consistency and effectiveness.

• Develop and articulate expertise in home remodeling design, translating client needs and aspirations into compelling basement finishing proposals.

• Build strong rapport and establish trust with clients by delivering masterful, value-driven presentations that highlight Matrix Basement Finishing's unique selling propositions, quality, and warranty.

• Effectively identify client needs, address concerns, and overcome objections to secure commitment and close sales agreements, contributing directly to revenue generation.

• Manage a personal sales pipeline, ensuring timely follow-up and engagement with leads to maximize conversion rates and personal earning potential.

• Collaborate with internal teams (e.g., scheduling, project management) to ensure a seamless handover of sold projects and a positive client experience post-sale.

📝 Enhancement Note: The core responsibility is sales execution, but understanding the "design" aspect is crucial for presenting solutions. The emphasis on a "proven 10-step sales process" highlights the operational framework within which this sales role operates.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong understanding of sales principles, client relations, and basic design concepts is beneficial. High school diploma or equivalent is typically expected.

Experience:

• 2-5 years of proven experience in client-facing sales, particularly in industries requiring persuasive communication and consultative selling (e.g., direct sales, B2C sales, high-ticket item sales).

• Demonstrated success in meeting and exceeding sales targets and earning significant income through commission-based structures. Required Skills:

• Exceptional Verbal Communication Skills: Ability to articulate complex ideas clearly, engage clients, and build immediate rapport.

• Effective Closing Skills: Proven ability to guide prospects to a purchasing decision and finalize sales agreements.

• Coachability & Adaptability: Willingness to learn, accept feedback, and adapt to a defined sales methodology and coaching from management.

• Persuasive Personality & Positive Attitude: An energetic and optimistic demeanor that inspires confidence and drives client engagement.

• Presentation Skills: Ability to deliver compelling and informative presentations, both formal and informal, tailored to individual client needs.

• Client Relationship Management: Skill in building and nurturing client relationships to foster trust and ensure satisfaction.

• Travel Willingness: Ability and willingness to travel within the Greater Detroit Metro and surrounding areas to meet clients in their homes.

• Availability for Evening & Saturday Appointments: Flexibility to schedule appointments during non-traditional working hours to accommodate client availability.

Preferred Skills:

• Previous experience in home improvement, construction, or interior design sales.

• Familiarity with CRM systems for managing leads and sales activities.

• Basic understanding of design principles or visualization techniques.

📝 Enhancement Note: The emphasis on "coachability" and a "proven 10-step sales process" indicates that while prior experience is valued, the company prioritizes individuals who can be trained and adhere to their established GTM operational framework.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a traditional "design portfolio" is not explicitly required, candidates are expected to demonstrate their ability to present and sell solutions. This can be showcased through:
  • Sales Case Studies: Documented examples of successful sales engagements, highlighting challenges, strategies, and outcomes (e.g., closing a complex deal, overcoming objections, achieving high sales figures).
  • Presentation Examples (Conceptual): Ability to describe how they would structure a sales presentation for a basement finishing project, emphasizing value proposition and client benefits.
  • Metrics & Achievements: Quantifiable results from previous sales roles, such as revenue generated, closing ratios, average deal size, or customer satisfaction scores.

Process Documentation:

• Candidates should be prepared to discuss their understanding and application of structured sales processes.

• Ability to articulate how they would implement and adhere to a defined 10-step sales process, focusing on efficiency and effectiveness at each stage.

• Understanding of the importance of lead management, appointment setting, needs assessment, proposal delivery, and closing within a defined sales workflow.

📝 Enhancement Note: For a role like this, the "portfolio" is less about visual design and more about demonstrating sales acumen, process adherence, and quantifiable results. Candidates should focus on documenting their sales achievements and their ability to follow a structured approach.

💵 Compensation & Benefits

Salary Range:

• Estimated Base Pay: While not explicitly stated, roles with significant commission potential often include a modest base salary to provide stability. A typical range for a sales consultant with this earning potential might be $40,000 - $60,000 annually.

• On-Target Earnings (OTE): $152,000 - $350,000+ per year. This is achieved through a combination of base salary, uncapped bonuses, and uncapped commissions.

• Commission & Bonus Structure: Uncapped, performance-based, directly tied to sales volume and closing success. The company highlights that average representatives earn between $155,000 and $350,000 annually.

Benefits:

• Health Insurance: Comprehensive medical coverage.

• Dental Insurance: Dental care benefits.

• Vision Insurance: Vision care benefits.

• Voluntary Life Insurance: Option to purchase additional life insurance coverage.

• Disability Insurance: Coverage for income loss due to disability.

• 401K Plan with Company Match: Retirement savings plan with employer contributions.

• Advancement Opportunities: Potential for career growth into management or senior sales roles.

• Paid Vacation: Time off for rest and personal pursuits.

• Paid Holidays: Compensation for designated public holidays.

Working Hours: Full-time, with flexibility required to run evening and Saturday appointments. While a standard 40-hour work week is implied, actual hours will vary based on appointment schedules and sales activities.

📝 Enhancement Note: The salary is heavily commission-driven, with a strong emphasis on uncapped earning potential. The detailed benefits package indicates a commitment to employee well-being and long-term retention. The salary estimate is based on industry benchmarks for high-earning sales consultants in the home improvement sector and the provided earning potential range.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Remodeling & Renovation (Residential Construction Services). Matrix Basement Finishing operates within a competitive market, focusing on high-quality basement transformations.

Company Size: Ranked among the Top 500 fastest-growing home remodeling companies, indicating a significant and expanding operational footprint. Likely falls into the "mid-sized" to "large" category within the specialized home improvement sector, with aspirations for continued rapid scale.

Founded: The company's founding date is not provided, but its recognition in industry rankings suggests a well-established track record and a history of successful growth.

Team Structure:

• Sales Team: Composed of Design Consultants who operate independently in the field, supported by internal sales operations and management.

• Reporting Structure: Design Consultants likely report to a Sales Manager or Director who oversees the sales team, provides coaching, and manages performance.

• Cross-Functional Collaboration: Close collaboration with scheduling departments for appointments, design/production teams for project execution, and potentially marketing for lead generation efforts.

Methodology:

• Data-Driven Sales Process: Employs a structured, 10-step sales process that is likely refined based on performance data to maximize conversion rates and client satisfaction.

• Consultative Selling: Focuses on understanding client needs deeply and presenting tailored solutions rather than just product features.

• Quality & Warranty Focus: Emphasizes high-quality workmanship and a lifetime warranty as key differentiators, underpinning the value proposition.

Company Website: https://matrixbasements.com/ (Inferred from company name and domain)

📝 Enhancement Note: The company culture is geared towards high performance, rapid growth, and rewarding sales success. It emphasizes a structured approach to sales, which is a key operational component for managing a growing GTM team.

📈 Career & Growth Analysis

Operations Career Level: This role represents a "Sales Execution" or "Client-Facing Sales" specialization within the GTM operations framework. It's a direct revenue-generating position focused on closing new business.

Reporting Structure: Typically reports to a Sales Manager or Regional Sales Director who provides coaching, performance reviews, and support. This manager is responsible for ensuring adherence to the sales process and achieving team targets.

Operations Impact: Direct and significant impact on company revenue and growth. Successful Design Consultants are the engine driving the company's expansion and market share. Their ability to close deals dictates the company's production pipeline and overall financial health.

Growth Opportunities:

• Sales Leadership: Progression into roles such as Senior Design Consultant, Sales Team Lead, or Sales Manager, overseeing and coaching other consultants.

• Specialization: Developing expertise in specific product lines or client segments, potentially leading to advanced consulting roles.

• Management Track: Opportunities to move into operational management roles related to sales enablement, process improvement, or team performance management.

• Cross-Functional Moves: Potential to transition into roles in sales operations, marketing, or business development, leveraging a deep understanding of the sales cycle and client engagement.

📝 Enhancement Note: The emphasis on "advancement opportunities" suggests a clear career path, likely starting with mastering the sales process and then moving into leadership or specialized roles within the GTM function.

🌐 Work Environment

Office Type: Primarily an in-home, field-based role. While there might be a central office for training, team meetings, or administrative support, the primary "workspace" is the client's home.

Office Location(s): The role covers the Greater Detroit Metro market, with appointments potentially in various suburban and urban areas. The company's headquarters or main operational hub is located in Grand Rapids, Michigan.

Workspace Context:

• Field-Based Autonomy: Consultants operate with a degree of independence, managing their own schedules and client interactions in the field.

• Client Home Environment: Requires professionalism, adaptability, and the ability to work comfortably and effectively within a client's personal space.

• Technology Access: Likely access to company-provided sales tools, CRM, and presentation materials, either via a mobile device or laptop, to support in-home consultations.

Work Schedule: Full-time, with a requirement for flexibility to conduct appointments during evenings and on Saturdays to accommodate client availability. This structure is typical for B2C sales roles focused on maximizing client access.

📝 Enhancement Note: The work environment is dynamic and client-centric, demanding strong self-management and adaptability. The "operations" aspect involves efficient scheduling and travel planning to maximize appointment density and minimize downtime.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone or video call to assess basic qualifications, communication skills, and cultural fit.

• In-Depth Interview: A more comprehensive interview (potentially with a Sales Manager) to delve into sales experience, closing techniques, and understanding of the sales process.

• Presentation/Role-Play: Candidates may be asked to conduct a mock sales presentation or role-play a sales scenario to demonstrate their consultative selling and closing abilities. This is where the "design consultant" aspect might be tested in terms of presenting solutions.

• Field Ride-Along (Potentially): In some cases, a candidate might accompany an experienced consultant on a real appointment.

• Final Interview: Possibly with a senior sales leader or HR to discuss compensation, benefits, and finalize the offer.

Portfolio Review Tips:

• Focus on Quantifiable Achievements: Be prepared to discuss your sales performance with specific numbers: revenue generated, closing ratios, number of appointments run, average deal size.

• Illustrate Sales Process Adherence: Describe how you've successfully used structured sales processes in the past. If you haven't used a 10-step process, explain how your approach aligns with key stages like needs assessment, value proposition, and closing.

• Highlight Coachability: Provide examples of how you've received feedback and improved your sales techniques.

• Showcase Persuasion and Rapport Building: Be ready with anecdotes demonstrating your ability to connect with clients, build trust, and persuade them towards a solution.

• Conceptualize Presentation: Even without a formal design portfolio, be able to articulate your approach to presenting a solution, focusing on benefits and value.

Challenge Preparation:

• Mock Presentation: Practice delivering a concise and persuasive sales pitch for a basement finishing project. Focus on identifying client needs and presenting solutions that address them.

• Objection Handling: Prepare for common sales objections (e.g., price, timing, need for other options) and practice your responses.

• Understanding the 10-Step Process: Research common 10-step sales processes and be ready to discuss how you would implement each step effectively.

📝 Enhancement Note: The interview process is heavily weighted towards assessing sales capability, coachability, and adherence to operational sales frameworks. Candidates should prepare to demonstrate their sales process acumen and ability to perform under pressure.

🛠 Tools & Technology Stack

Primary Tools:

• CRM System: Essential for managing leads, tracking customer interactions, scheduling appointments, and monitoring sales pipeline progress. (e.g., Salesforce, HubSpot, or a proprietary system).

• Sales Presentation Software: Tools for creating and delivering compelling visual presentations of design options, project timelines, and pricing. (e.g., PowerPoint, Keynote, specialized design visualization software).

• Mobile Device/Laptop: For accessing CRM, presentation materials, and communication tools while in the field.

• Communication Platforms: Email, phone, and potentially messaging apps for internal and external communication.

Analytics & Reporting:

• While consultants may not directly build dashboards, they will be expected to understand and utilize sales reports and KPIs provided by management.

• Understanding key metrics like conversion rates, close rates, average deal size, and appointment volume will be crucial for performance tracking. CRM & Automation:

• The CRM will likely have automated features for lead assignment, follow-up reminders, and task management, which consultants will leverage.

• Potential for integration with scheduling software to streamline appointment booking.

📝 Enhancement Note: Proficiency with a CRM is paramount. The company relies on its sales technology stack to manage a high volume of leads and appointments efficiently, ensuring consistent execution of their sales process.

👥 Team Culture & Values

Operations Values:

• Performance-Driven: A strong emphasis on achieving and exceeding sales targets, with compensation directly reflecting performance.

• Customer-Centric: Commitment to delivering high-value remodeling solutions and excellent customer service, backed by a lifetime warranty.

• Process-Oriented: Adherence to a defined sales process is critical for consistency and effectiveness, indicating a value placed on structured operations.

• Teamwork & Support: While sales is individual, there's an implied value in supporting the broader team's success and collaborating for seamless project delivery.

• Growth Mindset: Encouraging continuous learning, coachability, and career advancement.

Collaboration Style:

• Field-Based Independence: Consultants work autonomously in the field but are part of a larger sales team.

• Supportive Management: Sales managers are expected to provide coaching, training, and support to help consultants succeed.

• Cross-Functional Hand-offs: Smooth collaboration with internal departments (scheduling, design, production) is vital for customer satisfaction and operational efficiency.

• Information Sharing: A culture that encourages sharing best practices and successful strategies among sales consultants.

📝 Enhancement Note: The culture likely balances individual drive and achievement with adherence to company operational standards and collaborative support for overall business success.

⚡ Challenges & Growth Opportunities

Challenges:

• High-Performance Expectations: The uncapped commission structure implies significant pressure to consistently meet high sales targets.

• Competitive Market: The home remodeling industry is competitive, requiring consultants to effectively differentiate Matrix Basement Finishing.

• Client Management in Homes: Navigating diverse client personalities and home environments requires strong interpersonal and problem-solving skills.

• Sales Cycle Management: Effectively managing leads through the entire sales cycle, from initial contact to closing, requires discipline and persistence.

• Adapting to Process: For individuals accustomed to less structured sales roles, adopting a strict 10-step process may require initial adjustment.

Learning & Development Opportunities:

• Sales Methodology Mastery: Deepening expertise in consultative selling and the company's specific 10-step sales process.

• Product & Design Knowledge: Becoming an expert in basement finishing solutions, materials, and design possibilities.

• Advanced Sales Techniques: Training in negotiation, advanced closing strategies, and handling complex client objections.

• Leadership Development: Opportunities to move into management roles, focusing on coaching, team performance, and sales strategy.

• Industry Exposure: Gaining deep insight into the home remodeling market and business operations.

📝 Enhancement Note: This role offers substantial earning potential but requires embracing challenges and committing to continuous learning and process adherence for sustained success and growth.

💡 Interview Preparation

Strategy Questions:

• "Walk me through your sales process when meeting a new client for a high-ticket item." Prepare to describe your steps, emphasizing how you build rapport, uncover needs, present solutions, handle objections, and close. Align your answer with their 10-step process where possible.

• "Describe a time you had to persuade a difficult client or overcome a significant objection. What was the outcome?" Focus on your communication, problem-solving, and closing skills.

• "How do you stay motivated in a commission-based role, especially during slower periods?" Highlight your self-discipline, goal-setting, and proactive approach to lead generation and follow-up.

• "What does 'coachability' mean to you, and can you give an example of how you've applied feedback to improve your performance?" Provide a specific instance where you received constructive criticism and how you used it to enhance your skills or results. Company & Culture Questions:

• "What do you know about Matrix Basement Finishing and the home remodeling industry?" Research the company website, industry trends, and competitors.

• "Why are you interested in this specific 'Design Consultant' role, given your sales background?" Frame your answer around the opportunity to leverage your sales expertise in a growing market with high earning potential.

• "How do you envision contributing to our culture of high performance and customer satisfaction?" Connect your skills and work ethic to their stated values. Portfolio Presentation Strategy:

• Quantify Achievements: Be ready to present your top 2-3 sales achievements with clear metrics (e.g., "Closed $X in revenue last quarter," "Achieved a Y% close rate on Z appointments").

• Illustrate Process Adherence: Explain how you approach each stage of a sales process, using an example of a successful deal to walk through your methodology.

• Showcase Persuasion: Be prepared to describe how you've built rapport and convinced clients to choose your solution, focusing on benefits and value.

• Conceptual Design Presentation: If asked about design, focus on how you would present design solutions to address client needs and enhance their living space, rather than technical design specifics.

📝 Enhancement Note: Interview preparation should focus on demonstrating sales mastery, process adherence, coachability, and a strong understanding of how this role directly contributes to the company's revenue and growth objectives.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the recruiting platform.

• Customize Your Resume: Tailor your resume to highlight quantifiable sales achievements, experience with structured sales processes, strong communication and closing skills, and any relevant industry experience. Use keywords from the job description like "Design Consultant," "In-Home Sales," "Uncapped Commission," and "Closing Skills."

• Prepare Your Sales Narrative: Develop concise stories and examples that demonstrate your ability to build rapport, present solutions effectively, handle objections, and close deals. Be ready to discuss your past successes with specific metrics.

• Research the Company: Thoroughly review the Matrix Basement Finishing website to understand their services, warranty, company culture, and client testimonials. This will help you articulate your interest and tailor your responses.

• Practice Your Presentation: Rehearse delivering a mock sales pitch, focusing on clearly communicating value, addressing potential client needs, and demonstrating your persuasive abilities.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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