Design Consultant

📍 Job Overview

Job Title: Design Consultant

Company: Floor & Decor

Location: 336 Mansfield - TX, Mansfield, Texas, United States

Job Type: Full-Time

Category: Sales & Design Operations

Date Posted: 2026-08-12

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Acts as the primary point of customer engagement for design-related inquiries and project support within a retail environment.

• Focuses on consultative sales by guiding customers through product selection for flooring and design projects, utilizing a consultative sales approach.

• Manages the end-to-end customer journey for design projects, ensuring timely and accurate project completion and installation.

• Collaborates closely with store leadership and teams to drive sales performance and enhance the store's design services brand.

📝 Enhancement Note: This role, while titled "Design Consultant," operates within a retail sales environment with a strong emphasis on consultative selling and project management of flooring and design materials. It requires a blend of customer service, sales acumen, and basic project coordination, rather than a traditional operations or pure GTM strategy role. The "operations" aspect is primarily focused on the execution and management of individual customer projects within the store's framework.

📈 Primary Responsibilities

• Engage and greet customers on the sales floor, providing immediate support for design-related questions and walk-in needs.

• Schedule and conduct in-depth design appointments with customers to understand their project scope, style preferences, and material requirements for tile, wood, and stone selections.

• Develop and maintain a personal client base through networking, referrals, and in-store lead generation, fostering long-term customer relationships.

• Design and sell comprehensive flooring and design solutions that are aesthetically pleasing, functional, and meet customer specifications for both residential and commercial applications.

• Manage multiple customer projects concurrently, ensuring accuracy, adherence to timelines, and consistent, concise communication with all stakeholders, including customers and internal teams.

• Collaborate with store leadership and associates to ensure seamless project management from initial customer inquiry through to final installation, contributing to overall store sales goals.

• Actively support company-wide initiatives and goals by demonstrating and coaching best practices in customer engagement and sales processes to store employees.

• Utilize and maintain proficiency in designated design and customer management applications, such as Salesforce, the online design appointment scheduler, and MyProject.

📝 Enhancement Note: The primary responsibilities highlight a direct customer-facing sales and advisory role. The "management" aspect is focused on individual customer projects rather than broader operational process optimization. Proficiency in specific CRM and project management tools is crucial for effective execution.

🎓 Skills & Qualifications

Education:

• High School Diploma or GED required. Experience:

• Minimum of 1 year in retail sales or customer service.

• Internal candidates require a minimum of 6 months of tenure with Floor and Decor. Required Skills:

• Customer Engagement: Proven ability to greet, engage, and assist customers effectively on the sales floor.

• Consultative Sales: Skill in understanding customer needs and recommending appropriate products for design projects.

• Product Knowledge: Familiarity with or ability to quickly learn about tile, wood, and stone products, including their colors, textures, and patterns.

• Project Coordination: Ability to manage multiple customer projects simultaneously, ensuring accuracy and timely follow-up.

• Communication Skills: Excellent written and verbal communication for consistent customer and team interaction.

• Basic Mathematical Skills: Proficiency in calculations for sales, measurements, and project estimations.

• Computer Proficiency: Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook).

Preferred Skills:

• CRM Software: Experience with Salesforce or similar customer relationship management systems.

• Design Software: Familiarity with design applications or the ability to rapidly learn proprietary tools.

• Clientele Development: Demonstrated ability to build and maintain a customer base through networking and referrals.

• Multi-tasking: Ability to manage competing priorities in a fast-paced retail environment.

• Time Management: Effective organizational skills to meet project deadlines and appointment schedules.

📝 Enhancement Note: The qualifications emphasize foundational customer service and sales skills, with a preference for experience in CRM and design-related software. The "operations" aspect is geared towards efficient project execution and customer management within the retail sales framework.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Project Case Studies: Demonstrable examples of past customer projects, showcasing the scope of work, product selections, and successful outcomes. This should highlight the ability to manage a project from initial consultation to completion.

• Sales Performance Metrics: Evidence of achieving or exceeding sales targets in previous roles, particularly in consultative sales or design-related positions. Quantifiable achievements are highly valued.

• Clientele Development Examples: Documentation or descriptions of strategies used to build and nurture a customer base, including networking efforts and referral generation successes.

• System Proficiency Examples: While not a formal portfolio item, be prepared to discuss your experience and aptitude for learning and utilizing systems like Salesforce, proprietary schedulers, and project tracking tools.

Process Documentation:

• Customer Consultation Workflow: Be prepared to describe your process for conducting a design consultation, from initial greeting to final product recommendation and project planning.

• Project Management Approach: Detail your method for tracking customer projects, managing timelines, ensuring clear communication, and coordinating with installation teams or other departments.

• Sales Process: Articulate your sales cycle, from lead generation and qualification to closing sales and post-sale follow-up.

📝 Enhancement Note: While a formal portfolio isn't explicitly requested, candidates should prepare to showcase their project management capabilities and sales success through concrete examples during the interview process. The emphasis is on the practical application of consultative sales and project execution within a retail setting.

💵 Compensation & Benefits

Salary Range:

• Minimum Base Pay: $15.00 per hour.

• Higher starting pay is available based on experience. Benefits:

• Financial Wellness:

  • Bonus opportunities and career advancement opportunities at every level.
  • 401k with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Referral Bonus Program.

• Health & Wellness:

  • Medical Insurance (subject to eligibility criteria).
  • Dental Insurance (subject to eligibility criteria).
  • Vision Insurance (subject to eligibility criteria).
  • Life Insurance (subject to eligibility criteria).

• Work-Life Balance:

  • Paid vacation time for eligible associates.

  • Paid sick time for eligible associates.

  • Paid holidays.

  • One personal holiday.

  • Paid Volunteer Time Off (VTO) starting on Day 1. Working Hours:

• Full-time position.

• Store operating hours are Monday - Friday 7:00 AM - 8:00 PM, Saturday 8:00 AM - 7:00 PM, and Sunday 10:00 AM - 6:00 PM.

• Pickup hours are Monday - Friday 7:00 AM - 7:00 PM, Saturday 8:00 AM - 7:00 PM, and Sunday 10:00 AM - 6:00 PM.

• Specific work schedules will be determined by store management, likely involving a mix of weekdays, weekends, and potentially evenings within operating hours.

📝 Enhancement Note: The base pay is clearly stated, with potential for higher compensation based on experience. The benefits package is comprehensive, emphasizing financial, health, and work-life balance aspects. The working hours indicate flexibility is required within the store's operational schedule.

🎯 Team & Company Context

🏢 Company Culture

Industry: Building Materials, Home Improvement Retail, Flooring

Company Size: Large (10,000+ employees) - Floor & Decor is a rapidly growing national retailer.

Founded: Floor & Decor was founded in 2000. The company has experienced significant expansion, becoming a major player in the specialty home improvement retail sector. This growth implies a dynamic, fast-paced, and opportunity-rich environment.

Team Structure:

• The Design Consultant typically reports to a Store Manager or an Assistant Store Manager, often within a dedicated design services department or as part of the broader sales floor team.

• They will collaborate closely with other sales associates, warehouse staff, and management to ensure smooth customer project fulfillment.

• Cross-functional collaboration is essential for managing projects from initial customer engagement to product availability and installation coordination. Methodology:

• Customer-Centric Approach: The core methodology revolves around providing exceptional customer service and consultative sales to meet individual design needs.

• Data-Informed Decision Making (at Store Level): While not a data analyst role, consultants are expected to utilize available sales data and customer insights (e.g., through Salesforce) to drive sales and client development.

• Process Adherence: Following established sales processes, appointment scheduling protocols, and project management guidelines is crucial for efficiency and consistency.

• Continuous Improvement: The company culture encourages learning and adapting to new products, design trends, and sales techniques to enhance customer experience and drive sales.

Company Website: https://www.flooranddecor.com/

📝 Enhancement Note: Floor & Decor's culture is rooted in a high-volume, customer-focused retail environment with a strong emphasis on growth and career development. The operations within this role are centered on executing sales processes and managing individual customer projects effectively.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Sales & Design Associate. This role serves as a foundational position within the company's sales and customer service structure, offering a direct path to client development and sales growth.

Reporting Structure: Typically reports to a Store Manager or Assistant Store Manager, with potential for indirect collaboration with department leads. The structure is hierarchical within the retail store environment.

Operations Impact: The Design Consultant's impact is measured primarily through direct sales generation, customer satisfaction, and successful project completion. They contribute to the store's revenue targets and the overall growth of Floor & Decor's design services brand by converting customer interest into sales and repeat business.

Growth Opportunities:

• Sales Specialization: Advance to Senior Design Consultant or specialize in specific product categories (e.g., luxury vinyl, natural stone).

• Leadership Track: Progress into Assistant Store Manager or Store Manager roles, taking on broader operational and team leadership responsibilities.

• Cross-Departmental Roles: Potential to move into roles within merchandising, inventory management, or even corporate support functions with demonstrated aptitude and experience.

• Skill Development: Opportunities to enhance design consultation skills, sales techniques, and proficiency in CRM and design software through internal training and on-the-job experience.

📝 Enhancement Note: This role is positioned as an entry point with clear pathways for advancement within sales, leadership, and potentially other operational facets of the retail business, emphasizing hands-on experience and performance.

🌐 Work Environment

Office Type: This is a retail store environment, with the primary workspace being the sales floor and a dedicated design consultation area. This includes customer-facing areas, product displays, and potentially a back-office for administrative tasks.

Office Location(s): The role is based at the 336 Mansfield - TX store location in Mansfield, Texas. This location is part of Floor & Decor's extensive retail network.

Workspace Context:

• Collaborative Environment: The workspace is highly interactive, requiring constant engagement with customers and colleagues. It's a dynamic, fast-paced setting.

• Tools and Technology: Associates will have access to necessary sales tools, product samples, design resources, and company-provided computer systems (including CRM and scheduling software).

• Team Interaction: Regular interaction with sales associates, management, and potentially warehouse staff is expected to facilitate customer service and project completion.

Work Schedule:

• Requires flexibility to work various shifts within store operating hours, including weekdays, evenings, and weekends.

• The role is on-site, with no remote work options.

📝 Enhancement Note: The work environment is characterized by direct customer interaction in a retail setting. The "operations" aspect is tied to the daily execution of sales and customer service protocols within this physical space.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Typically an online application followed by a phone or video screening with an HR representative or hiring manager to assess basic qualifications and interest.

• In-Person Interview: A comprehensive interview at the store location, likely with the Store Manager or a senior sales leader. This will involve behavioral questions, situational assessments, and a review of your customer service and sales approach.

• Role-Play/Scenario Assessment: You may be asked to participate in a simulated customer interaction or design consultation to demonstrate your skills in real-time.

• Skills Assessment: A review of your ability to use basic computer tools and potentially a discussion about your aptitude for learning specific design and CRM software.

• Final Decision: Based on the overall assessment of fit, skills, and experience.

Portfolio Review Tips:

• Prepare Concrete Examples: While a formal portfolio isn't required, have specific examples ready to discuss:

  • A challenging customer service situation you resolved.
  • A time you successfully upsold or cross-sold products.
  • How you've managed multiple tasks or projects simultaneously.
  • Your approach to understanding a customer's design needs.

• Highlight Sales Acumen: Be ready to talk about your sales process, how you build rapport, and how you close sales.

• Demonstrate Learning Aptitude: Emphasize your ability to quickly learn new products, design trends, and software systems.

• Showcase Enthusiasm: Convey genuine interest in interior design, home improvement, and helping customers create their ideal spaces.

Challenge Preparation:

• Customer Scenario: Be ready to walk through how you would handle a customer entering the store looking for flooring advice but unsure of their style.

• Product Recommendation: Prepare to discuss how you would select and recommend specific tile or wood products based on a hypothetical customer's needs (e.g., high-traffic area, pet-friendly, specific aesthetic).

• Handling Objections: Think about common customer objections (e.g., price, style, installation concerns) and how you would address them effectively.

📝 Enhancement Note: The interview process focuses on practical skills, customer interaction, and sales ability. Candidates should prepare to demonstrate their consultative sales approach and project management capabilities through real-world examples and simulated scenarios.

🛠 Tools & Technology Stack

Primary Tools:

• Salesforce: Used for customer relationship management, tracking leads, managing appointments, and monitoring sales activities. Proficiency or demonstrated ability to learn is key.

• Proprietary Online Design Appointment Scheduler: A system for booking and managing customer design consultations.

• MyProject: Likely an internal system for project tracking, order management, and communication related to customer projects.

Analytics & Reporting:

• While not directly managing analytics, consultants will likely use reports generated from Salesforce or MyProject to track their individual sales performance, customer engagement metrics, and project status. CRM & Automation:

• Salesforce: Serves as the primary CRM for managing customer interactions and sales pipelines.

• Scheduling Tools: Integrated systems for managing appointment calendars.

📝 Enhancement Note: Proficiency with Salesforce and the company's proprietary scheduling and project management tools is essential for this role. Candidates should highlight any experience with similar systems and their ability to adapt to new software.

👥 Team Culture & Values

Operations Values:

• Customer First: A strong commitment to providing exceptional service and creating positive customer experiences is paramount.

• Teamwork & Collaboration: Working effectively with colleagues and management to achieve shared store goals and support customer projects.

• Integrity & Accountability: Taking ownership of customer interactions, project details, and sales commitments.

• Passion for Design: A genuine interest in home improvement, interior design, and helping customers bring their visions to life.

• Drive for Results: A focus on achieving sales targets and contributing to the store's overall success.

Collaboration Style:

• Customer-Centric: All interactions, whether with customers or colleagues, are geared towards achieving the best outcome for the customer's project.

• Proactive Communication: Regularly communicating project updates, customer needs, and potential challenges to relevant team members and management.

• Supportive: Willingness to assist colleagues and share knowledge to ensure the smooth operation of the sales floor and design services.

📝 Enhancement Note: The culture emphasizes a strong customer focus, teamwork, and a results-oriented approach within a retail sales environment. Success hinges on effective collaboration and a passion for design and customer satisfaction.

⚡ Challenges & Growth Opportunities

Challenges:

• High Volume Retail Environment: Managing a large influx of customers and multiple concurrent projects in a fast-paced setting requires excellent organizational and time management skills.

• Product Complexity: Mastering a wide range of flooring products (tile, wood, stone, accessories) and understanding their applications and design principles can be challenging.

• Balancing Sales and Service: Effectively transitioning between consultative design guidance and direct sales closing can be demanding.

• Customer Expectations: Meeting diverse customer needs and design preferences, sometimes with limited budgets or specific project constraints.

Learning & Development Opportunities:

• Product Training: Extensive training on Floor & Decor's vast product lines, including materials, installation considerations, and design trends.

• Sales & Consultation Skills: Development in consultative selling techniques, clienteling, and effective communication strategies.

• Software Proficiency: Training on Salesforce and other company-specific design and project management tools.

• Career Advancement: Clear paths for promotion within the sales organization and store management structure.

📝 Enhancement Note: The role presents opportunities to develop robust sales, customer service, and project management skills in a dynamic retail setting. Challenges are primarily execution-based, with ample support for learning and growth.

💡 Interview Preparation

Strategy Questions:

• Customer Scenario: "A customer walks in looking for flooring for their kitchen but isn't sure where to start. How would you approach them and guide them through the selection process?" (Focus on your consultative sales process, needs assessment, and product recommendation strategy).

• Project Management: "Describe a time you managed multiple tasks or projects simultaneously. How did you prioritize and ensure everything was completed on time and accurately?" (Highlight your organizational skills, communication, and follow-through).

• Sales Approach: "How do you build rapport with customers, and what is your strategy for closing a sale?" (Focus on relationship building, understanding needs, and overcoming objections).

Company & Culture Questions:

• "What do you know about Floor & Decor, and why are you interested in this Design Consultant role?" (Research the company's mission, values, and market position. Connect your skills to their needs).

• "How do you handle challenging customers or situations?" (Provide examples of your problem-solving and de-escalation skills).

• "What are your career goals, and how does this role fit into them?" (Show ambition and a desire for growth within a company like Floor & Decor). Portfolio Presentation Strategy:

• Focus on Impact: When discussing past experiences, quantify your achievements whenever possible (e.g., "increased customer satisfaction by X%", "exceeded sales targets by Y%").

• STAR Method: Use the Situation, Task, Action, Result (STAR) method to structure your answers to behavioral questions, providing clear and concise examples.

• Enthusiasm for Design: Convey your passion for interior design and home improvement, showing you understand the customer's perspective.

• System Aptitude: Be prepared to discuss your comfort level with technology and your ability to learn new software quickly, referencing any CRM or project management experience you have.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service, sales acumen, organizational skills, and a genuine interest in design and the company. Be ready to provide specific examples of your past performance and problem-solving abilities.

📌 Application Steps

To apply for this Design Consultant position:

• Submit your application through the provided link on the Floor & Decor careers portal.

• Resume Optimization: Tailor your resume to highlight your retail sales, customer service, and any design-related experience. Use keywords from the job description such as "design consultation," "customer engagement," "sales," "project management," and "CRM." Quantify achievements where possible.

• Prepare for Behavioral Questions: Practice answering common interview questions using the STAR method, focusing on scenarios related to customer service, sales, and problem-solving.

• Research Floor & Decor: Familiarize yourself with the company's products, services, and recent news. Understand their brand positioning in the home improvement and flooring market.

• Practice Design Scenarios: Mentally walk through how you would approach various customer design requests, from initial contact to product recommendation and project planning.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.