Design Consultant

📍 Job Overview

Job Title: Design Consultant

Company: Closet Factory - Houston

Location: Houston, Texas, United States

Job Type: Full Time - commission only

Category: Sales Operations / GTM (Go-to-Market)

Date Posted: 2026-09-17

Experience Level: 2-5 Years

Remote Status: Hybrid

🚀 Role Summary

• Drive revenue growth by engaging with clients in their homes to understand their storage challenges and propose customized solutions.

• Leverage consultative sales techniques and active listening to build rapport and identify client needs, acting as a trusted advisor.

• Utilize proprietary design software to create compelling visual proposals, translating client requirements into functional and aesthetically pleasing custom storage systems.

• Manage a full sales cycle from initial client consultation to closing the deal, with a focus on efficiency and a high close rate within a structured process.

• Operate with a high degree of autonomy, managing your own schedule and client appointments to meet performance targets.

📝 Enhancement Note: While the title is "Design Consultant," the core responsibilities and compensation structure (100% commission) strongly align with a sales-focused role within a GTM (Go-to-Market) or Sales Operations framework. The emphasis on a structured sales process, lead generation handled by the company, and performance-based compensation positions this as a client-facing sales execution role. The "operations" aspect comes from the structured process, reliance on company-provided leads and tools, and the need for efficient time and appointment management.

📈 Primary Responsibilities

• Conduct in-home consultations to assess client needs, existing storage issues, and lifestyle requirements, acting as a primary point of contact.

• Develop and present detailed, custom storage solutions using specialized design software, effectively communicating the value proposition and benefits of Closet Factory's offerings.

• Manage client relationships throughout the sales process, from initial contact and design presentation to closing the sale and ensuring client satisfaction.

• Execute a proven, structured sales process, aiming to close most sales within two client appointments, thereby optimizing lead conversion.

• Maintain a high level of product knowledge and design expertise to confidently address client inquiries and present compelling solutions.

• Collaborate with internal teams, such as production and installation, to ensure seamless project execution post-sale.

• Manage personal sales pipeline, calendar, and follow-up activities to maximize efficiency and achieve monthly and annual sales targets.

• Participate in weekly sales meetings, national meetings, and ongoing training sessions to enhance sales skills, product knowledge, and process adherence.

📝 Enhancement Note: The description emphasizes a high-touch, consultative sales approach within a defined operational framework. Responsibilities focus on client engagement, solution design using company tools, and efficient sales cycle management, aligning with GTM execution roles that require strong client-facing and process-driven skills.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong aptitude for learning and applying design principles and sales methodologies is essential.

Experience: A minimum of two years of sales experience, particularly in consultative, relationship-driven, or project-based environments, is required. Experience in design, home improvement, interior design, kitchen and bath, furniture, or real estate is considered a strong asset.

Required Skills:

• Consultative Sales: Proven ability to engage clients, ask probing questions, and understand underlying needs to recommend appropriate solutions.

• Active Listening & Empathy: Skill in truly hearing client concerns and demonstrating understanding, especially in a home environment.

• Design Software Proficiency: Ability to quickly learn and effectively utilize proprietary design software for creating client proposals.

• Time Management & Organization: Excellent ability to manage a flexible schedule, prioritize tasks, and efficiently handle multiple client appointments.

• Closing Skills: Demonstrated success in converting prospects into customers within a defined sales cycle.

• Customer Service Excellence: Commitment to providing a positive and impactful client experience from initial contact to project completion.

• Problem-Solving: Aptitude for diagnosing issues (e.g., inefficient home spaces) and developing creative, practical solutions.

• Presentation Skills: Ability to clearly and persuasively present design concepts and proposals to clients.

• Resilience & Drive: A performance-oriented mindset with a strong desire to achieve and exceed sales targets.

Preferred Skills:

• Experience in interior design, home remodeling, or custom furniture sales.

• Familiarity with CRM systems for pipeline management (though not explicitly stated as required, it's a common tool in sales roles).

• Strong spatial reasoning and an eye for aesthetics.

📝 Enhancement Note: The requirements emphasize practical sales skills and the ability to learn specific tools and processes over formal educational background. The role requires a blend of interpersonal skills, design aptitude, and a results-driven approach, common in GTM roles that manage client interactions and revenue generation.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Sales Process Documentation: Showcase examples of how you have managed a sales process from lead qualification to closing, highlighting efficiency and effectiveness.

• Client Solution Design: If possible, present case studies or examples of custom solutions you have designed for clients, demonstrating your ability to translate needs into tangible outcomes.

• Performance Metrics: Be prepared to discuss your past sales performance, including close rates, average deal size, and client satisfaction metrics, if applicable.

• System Adaptability: Provide evidence of your ability to quickly learn and master new software or proprietary systems for design and sales management.

Process Documentation:

• Demonstrate understanding of how to follow and refine a structured sales process, rather than relying solely on personality.

• Showcase examples of how you manage client interactions efficiently, aiming for a streamlined sales cycle, such as closing within two appointments.

• Be prepared to discuss how you would measure your own success and identify areas for process improvement in your role.

📝 Enhancement Note: While a formal portfolio isn't explicitly requested, candidates should prepare to demonstrate their sales process, design thinking, and ability to follow a structured approach. The emphasis on "running a process, not a personality" implies a need to articulate a systematic approach to client engagement and sales conversion.

💵 Compensation & Benefits

Salary Range: $85,000 - $135,000 annually (100% commission-based with potential for bonuses).

• Explanation: This range is derived directly from the job description, which states, "A designer running a consistent schedule earns $85,000 to $135,000 annually." The compensation is 100% commission, with a 10% commission on every sale, and no cap. This structure is transparent and performance-driven.

Benefits:

• Performance Bonuses: Monthly and annual performance bonuses are offered in addition to commission earnings.

• Comprehensive Training: Access to an online university with an extensive catalog and a structured 5-day onboarding program (3 days training, 2 days supervised practice).

• Ongoing Development: Weekly sales meetings focused on continued development, national meetings twice a month, and weekly office hours for leadership interaction.

• Supportive Team Environment: A collegial team that takes the work seriously and a structured, proven process.

• Lead Generation: Company-generated leads are provided, so no cold calling or prospecting is required.

• Flexible Structure: Ability to set your own rhythm within the week, working from home, client homes, and the office.

Working Hours: Flexible structure, with a need for availability for appointments some evenings and Saturdays. While not a strict 9-to-5, it's a performance-driven role requiring approximately 40 hours of work per week to achieve the stated income potential.

📝 Enhancement Note: The compensation is entirely performance-based, with a clear commission structure and additional bonuses. The emphasis is on providing robust training and ongoing support to enable high earners, aligning with a GTM strategy that invests in sales talent. The salary range is based on the company's stated earning potential for consistent performers.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement / Custom Manufacturing / Retail Design

Company Size: Closet Factory is a national brand with franchised locations. The Houston branch likely operates as a mid-sized business within the local market, employing a dedicated sales team, design staff, and production/installation crews.

Founded: Closet Factory was founded in 1983, indicating a long-standing presence and established business model in the custom storage solutions industry.

Team Structure:

• The sales team operates with a high degree of autonomy, managing their own schedules and client interactions.

• Reporting likely includes a Sales Manager or General Manager who oversees performance, provides coaching, and facilitates team meetings.

• Collaboration occurs with design support staff, production teams, and installation crews to ensure successful project delivery. Methodology:

• Data-Driven Design: Utilizing proprietary software to analyze client needs and space constraints, transforming them into optimized storage solutions.

• Structured Sales Process: A defined, proven methodology for client consultations, design presentations, and closing sales, with an emphasis on efficiency and a high close rate.

• Continuous Improvement: Regular sales meetings and national forums are dedicated to refining processes, sharing best practices, and enhancing team development.

Company Website: www.closetfactory.com (National site; Houston specific operations may vary slightly)

📝 Enhancement Note: The culture appears to be performance-driven, supportive, and focused on process and continuous improvement. It values individuals who can manage their time effectively, execute a proven sales system, and deliver high-quality client experiences.

📈 Career & Growth Analysis

Operations Career Level: This role represents an individual contributor position within the GTM/Sales function, focused on direct client engagement and revenue generation. It is a mid-level sales role requiring established sales acumen and the ability to manage a client portfolio.

Reporting Structure: You will report to a Sales Manager or General Manager who oversees sales operations for the Houston territory. This manager will provide guidance, training, and performance feedback.

Operations Impact: As a Design Consultant, you are directly responsible for driving revenue for Closet Factory - Houston. Your success directly impacts the company's financial performance, market share, and overall growth by securing new clients and delivering high-quality custom solutions.

Growth Opportunities:

• Senior Design Consultant/Sales Specialist: Potential to become a top-performing consultant, mentoring new hires, or specializing in complex projects.

• Sales Management: With demonstrated success and leadership potential, opportunities may arise to move into a Sales Manager role, overseeing a team of consultants.

• Operations/Process Improvement: Individuals with a keen eye for process optimization may contribute to refining sales methodologies, training programs, or lead management strategies.

• Specialization: Developing expertise in specific product lines or client segments (e.g., high-end residential, commercial).

📝 Enhancement Note: The role offers a clear path for growth within sales and potentially into management, underpinned by a structured training and development program. The emphasis on process and performance provides a foundation for individuals looking to build a career in GTM operations and sales execution.

🌐 Work Environment

Office Type: Hybrid work environment. You will spend time working from home, visiting client homes for consultations and presentations, and occasionally visiting the local Houston office for team meetings and support.

Office Location(s): The primary office location for Closet Factory - Houston is at 915 Brenda Street, Houston, TX 77076.

Workspace Context:

• Client Homes: The primary workspace is the client's home, requiring professionalism, punctuality, and the ability to create a comfortable consultation environment.

• Home Office: A dedicated space at home is necessary for administrative tasks, scheduling, and potential virtual client interactions.

• Company Office: The office serves as a hub for team collaboration, training, and access to resources. It fosters a collegial atmosphere where the team takes its work seriously.

• Tools & Technology: You will be equipped with company-provided design software and will require a personal Windows laptop and reliable transportation.

Work Schedule: The schedule is flexible but performance-driven, with a need for availability during some evenings and Saturdays to accommodate client availability. While not a rigid 9-to-5, consistent effort and time management are crucial for success.

📝 Enhancement Note: The hybrid nature of the role requires strong self-discipline and time management. The work environment is client-centric, with the company office providing a supportive backdrop for collaboration and development.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application & Screening: Submit your application. Recruiters will review your experience for alignment with consultative sales and your ability to manage a process.

• First Interview (Phone/Video): Discuss your sales background, consultative approach, understanding of commission-based roles, and motivation for applying. Be prepared to articulate how you manage your time and follow processes.

• Second Interview (In-Person/Virtual): This may involve a more in-depth discussion about your sales philosophy, problem-solving skills, and how you would approach a client consultation. You might be asked to present a hypothetical solution or discuss a past success.

• Onboarding & Training: If selected, you will undergo a structured onboarding and training program, followed by supervised practice appointments.

• Final Assessment: Performance during training and initial supervised appointments will determine continued engagement.

Portfolio Review Tips:

• Sales Process Narrative: Be ready to walk through a typical sales cycle you've managed, emphasizing your role, the steps taken, and the outcome. Highlight how you identified needs and closed deals.

• Problem-Solving Examples: Prepare specific examples of how you've diagnosed a client's problem and designed a solution, even if not directly in home design. Focus on the "why" and "how" of your solution.

• Performance Data: While not a formal portfolio, be prepared to discuss your past sales performance, close rates, and how you achieved success in commission-based roles.

• Adaptability: Discuss your experience learning new software or systems and how you approach unfamiliar tools.

Challenge Preparation:

• Client Scenario: You may be presented with a hypothetical client scenario and asked how you would approach the consultation, what questions you would ask, and how you would present a solution.

• Process Adherence: Be ready to discuss the importance of following a company's established sales process and how you would contribute to its effectiveness.

• Time Management: Prepare to explain how you would prioritize and manage your schedule to maximize client appointments and sales opportunities.

📝 Enhancement Note: The application process is designed to assess your sales acumen, process orientation, and ability to thrive in a commission-driven, consultative environment. Demonstrating a structured approach and a capacity for learning are key.

🛠 Tools & Technology Stack

Primary Tools:

• Proprietary Design Software: The company provides specialized software for creating custom storage solutions. Proficiency will be developed during training. This is central to the design and presentation aspect of the role.

• Windows Laptop: A personal Windows laptop is a mandatory requirement for the role.

Analytics & Reporting:

• While not explicitly detailed, sales performance will likely be tracked through internal company systems or CRM. Candidates should be comfortable with basic data interpretation related to their sales pipeline and commissions. CRM & Automation:

• The job description does not specify a CRM, but given the structured sales process and lead management, it's highly probable that a CRM system is in use. Candidates with experience in CRM platforms (e.g., Salesforce, HubSpot) will likely adapt quickly.

• Automation may be integrated into the design software or lead management process, though specific tools are not mentioned.

📝 Enhancement Note: The core technology requirement is the ability to learn and effectively use the company's proprietary design software. Candidates should also be comfortable with standard business technology like a Windows laptop and potentially a CRM system.

👥 Team Culture & Values

Operations Values:

• Client-Centricity: A deep focus on understanding and solving client problems to deliver permanent, custom solutions that improve their daily lives.

• Process Discipline: Valuing and executing a structured, proven sales process over personality-driven sales, ensuring consistency and efficiency.

• Performance Excellence: A commitment to achieving and exceeding sales targets, with compensation directly tied to performance.

• Continuous Improvement: A culture that encourages learning, skill development, and team collaboration to refine methodologies and enhance results.

• Integrity & Reliability: Delivering on promises, providing quality products backed by a lifetime warranty, and building lasting client relationships.

Collaboration Style:

• Team-Oriented Development: Regular sales meetings and national gatherings foster a collaborative environment where team members share insights and learn from each other's successes and challenges.

• Cross-functional Support: While client-facing, consultants work closely with design, production, and installation teams to ensure seamless project delivery, requiring clear communication and teamwork.

• Mentorship & Training: The company invests in training and provides ongoing support, suggesting a culture that values knowledge sharing and mutual growth.

📝 Enhancement Note: The culture emphasizes a blend of individual autonomy and team collaboration, driven by a shared commitment to client satisfaction, process excellence, and continuous professional growth within a performance-driven framework.

⚡ Challenges & Growth Opportunities

Challenges:

• Commission-Only Structure: Adapting to and thriving in a 100% commission environment requires strong self-motivation, financial discipline, and consistent sales performance.

• Client Management: Effectively managing client expectations, navigating design preferences, and handling potential objections to close sales within a targeted number of appointments.

• Time Management: Balancing client appointments, home office tasks, and travel time efficiently to maximize earning potential and maintain a healthy work-life rhythm.

• Learning Curve: Mastering the proprietary design software and understanding the full scope of custom storage solutions requires dedicated learning.

Learning & Development Opportunities:

• Sales Methodology Training: Access to an online university and structured onboarding provides comprehensive training in consultative sales techniques specific to Closet Factory's model.

• Product & Design Expertise: Continuous learning about custom storage solutions, materials, and design principles to enhance client proposals.

• Performance Coaching: Weekly sales meetings and direct interaction with management offer opportunities for ongoing coaching and skill refinement.

• Industry Exposure: Participation in national meetings provides insights into broader market trends and best practices within the custom organization industry.

📝 Enhancement Note: The role presents challenges typical of high-performing sales roles, emphasizing self-management and results. However, these are balanced by robust training and development programs designed to equip individuals for success and growth within the company.

💡 Interview Preparation

Strategy Questions:

• Consultative Approach: Be prepared to discuss how you build rapport with clients, uncover their needs, and tailor solutions. Use the STAR method (Situation, Task, Action, Result) to illustrate past successes.

• Process Adherence: Explain your understanding of why following a sales process is important and how you ensure you adhere to it. Discuss how you might identify opportunities to improve a process.

• Handling Objections & Closing: Describe your strategies for overcoming common sales objections and how you confidently guide a client towards a decision.

• Time Management in a Flexible Role: Detail how you organize your day/week when working from home and managing client appointments across different locations.

Company & Culture Questions:

• Motivation: Clearly articulate why you are interested in a commission-only role and specifically in Closet Factory - Houston. Reference the company's values and mission.

• Team Fit: Discuss how you contribute to a team environment and your understanding of collaboration in a hybrid work setting.

• Learning & Growth: Explain your approach to continuous learning and how you utilize training and development opportunities.

Portfolio Presentation Strategy:

• Sales Process Walkthrough: Prepare a concise narrative of a successful sales engagement you managed from start to finish. Focus on your actions and the positive outcomes.

• Problem/Solution Examples: If you have design or problem-solving examples (even non-industry specific), frame them in terms of diagnosing a need and delivering an effective solution.

• Performance Highlights: Be ready to discuss your past sales achievements, close rates, and how you consistently met or exceeded targets in commission-based roles.

• Tool Proficiency: Discuss your experience learning new software and how you'd approach mastering the company's design tools.

📝 Enhancement Note: Interview preparation should focus on demonstrating your consultative sales skills, your ability to execute a structured process, your self-management capabilities, and your enthusiasm for the specific company and role.

📌 Application Steps

To apply for this Design Consultant position:

• Submit your application through the provided link on Hireology.

• Resume Optimization: Tailor your resume to highlight consultative sales experience, client relationship management, problem-solving skills, and any experience in design, home improvement, or related fields. Quantify achievements where possible (e.g., "Increased sales by X%," "Achieved Y% close rate").

• Portfolio Preparation: Prepare to discuss specific examples of your sales process, client consultation approach, and any design or problem-solving successes. Be ready to articulate your understanding of a commission-only, performance-driven role.

• Interview Practice: Rehearse answers to common sales interview questions, focusing on your consultative skills, process orientation, and ability to manage time effectively. Practice using the STAR method.

• Company Research: Familiarize yourself with Closet Factory's offerings, values, and the benefits of custom storage solutions. Understand the Houston market context if possible. Research the company's mission and how your skills align with their "permanent, custom and backed for life" promise.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.