DESIGN CONSULTANT

📍 Job Overview

Job Title: Design Consultant

Company: Bassett Furniture

Location: Friendswood, Texas, United States

Job Type: Full-Time

Category: Sales & Design / Retail Operations

Date Posted: August 03, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is a hybrid of sales and interior design, focusing on building lasting customer relationships within a retail showroom environment.

• It requires a strong aptitude for consultative selling, leveraging design principles to meet client needs and drive revenue.

• The position involves hands-on client interaction, including in-home or in-business design consultations and makeovers.

• Success in this role hinges on a passion for interior design, combined with a driven, customer-centric sales approach, utilizing technology for virtual client engagement.

📝 Enhancement Note: While the title is "Design Consultant," the core function is a sales role with a strong design component. The emphasis on building client relationships and exceeding sales goals positions this as a sales-focused position within the retail operations framework, rather than a pure design or operations strategy role.

📈 Primary Responsibilities

• Develop and maintain a robust client base through proactive outreach, networking, and exceptional customer service, fostering long-term relationships and repeat business.

• Conduct comprehensive interior design consultations, actively listening to and translating customer needs, lifestyle, and budget into personalized design solutions.

• Utilize a deep understanding of furniture construction, design trends, color theory, and texture coordination to create compelling product and design proposals.

• Present and sell design solutions, including furniture and decor, by effectively communicating the value proposition and benefits to potential clients.

• Execute in-home or in-business design makeovers, transforming client spaces and showcasing Bassett Furniture's capabilities.

• Leverage technology to conduct virtual appointments and live chats, expanding reach and providing flexible consultation options.

• Achieve and exceed individual sales goals through effective relationship selling techniques and a commitment to customer satisfaction.

• Maintain a polished image and professional demeanor at all times, representing the Bassett Furniture brand with integrity and expertise.

📝 Enhancement Note: The responsibilities highlight a strong "relationship selling" approach, which is a key sales methodology. The inclusion of "makeovers" and "virtual appointments" points to a dynamic sales process that extends beyond the showroom floor.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a background or strong interest in Interior Design, Art, Architecture, or a related field is highly beneficial.

Experience: Proven track record of success in sales, preferably in a retail or client-facing environment. Experience in interior design or furniture sales is a significant advantage.

Required Skills:

• Genuine passion for interior design and an eye for color and fashion.

• Exceptional communication and interpersonal skills, with the ability to build rapport and trust with diverse clientele.

• Strong consultative selling skills, including active listening and needs assessment.

• Self-motivation and a proactive approach to clienteling and lead generation.

• Proficiency in computer applications, including CRM systems and virtual communication tools.

• Ability to discern and coordinate colors and textures effectively.

• Friendly, outgoing, and positive personality conducive to a customer-facing role.

• Willingness and ability to travel to customers' residences and businesses for design consultations and makeovers. Preferred Skills:

• Formal training or certification in Interior Design.

• Experience with Bassett Furniture's product lines and design services.

• Familiarity with design software or visualization tools.

• Demonstrated ability to thrive in a commissioned sales environment.

• A polished image and career-minded professionalism.

📝 Enhancement Note: The emphasis on "proven track record of success in sales" and "highly driven to meet or exceed sales goals" indicates that sales performance is a primary metric for success. The "desire to learn" and "comprehensive training" suggest that while prior design experience is preferred, strong sales aptitude and a willingness to learn design principles are critical.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates are encouraged to prepare examples of past design projects or sales successes that demonstrate their ability to translate client needs into tangible results.

• Be ready to discuss how you have used design principles to solve client problems or enhance living spaces.

• Showcase an understanding of how to present product options and design concepts effectively.

• Highlight any experience in managing client relationships and driving sales outcomes through design expertise. Process Documentation:

• Candidates should be prepared to articulate their personal sales process, from initial client engagement to closing the sale and follow-up.

• Demonstrate an understanding of how to document client preferences, design requirements, and sales interactions, likely within a CRM system.

• Be ready to discuss how you would measure the success of a design consultation or sales engagement.

📝 Enhancement Note: The absence of a formal portfolio requirement suggests that the hiring process might focus more on in-person assessments, interviews, and potentially role-playing exercises where candidates can demonstrate their skills. However, preparing illustrative examples of past successes will always be beneficial.

💵 Compensation & Benefits

Salary Range:

• The estimated annual income for experienced Bassett Design Consultants ranges from $70,000 to $105,000.

• Top performers can potentially earn up to $135,000 per year.

• This compensation structure is commission-based, with potential for additional bonus opportunities. Benefits:

• Paid training to develop product knowledge, sales techniques, and design skills.

• Comprehensive Health, Dental, and Vision coverage.

• Disability Insurance.

• Life Insurance.

• 401(k) retirement savings plan.

• Tuition assistance for continued education.

• Paid Time Off (PTO).

• Generous Employee Discounts on furniture and home decor.

• Work environment in a State-of-the-Art Showroom.

• Opportunity for career growth and advancement within the company. Working Hours:

• The role requires willingness to work weekends and holidays to accommodate customer availability and retail operations.

• A standard full-time work week is implied, likely around 40 hours, with flexibility needed to meet client demands and showroom hours.

📝 Enhancement Note: The compensation model is heavily commission-driven, emphasizing the direct correlation between sales performance and income. The provided salary range is an estimate based on the stated potential earnings for experienced consultants. The benefits package is competitive for a retail sales role, with added perks like tuition assistance and significant employee discounts.

🎯 Team & Company Context

🏢 Company Culture

Industry: Furniture Retail / Home Furnishings / Interior Design. Bassett Furniture operates within a mature industry but focuses on innovation in furniture retailing and custom design.

Company Size: Bassett Furniture Industries has been in operation since 1902, indicating a well-established company with a significant market presence. The exact current employee count isn't provided, but it's a large, reputable brand.

Founded: 1902. This long history signifies stability, a deep understanding of craftsmanship, and a strong heritage in furniture manufacturing and retail.

Team Structure:

• Design Consultants typically work within a showroom team, reporting to a Store Manager or Sales Manager.

• The team structure emphasizes collaboration among sales associates, design staff, and potentially support personnel responsible for operations and customer service.

• Cross-functional collaboration is essential, involving coordination with design, sales, and potentially logistics or customer service departments to ensure a seamless customer experience. Methodology:

• Bassett emphasizes "relationship selling" and personalized "interior design consultations" to understand and meet customer needs.

• The company utilizes a blend of in-person and virtual engagement methods, supported by comprehensive online and hands-on training programs.

• A data-driven approach to sales performance is likely, with a focus on tracking sales goals and client interactions, managed through their CRM and sales systems.

Company Website: https://www.bassettfurniture.com/

📝 Enhancement Note: The company culture appears to be a blend of heritage and innovation, valuing craftsmanship, customer relationships, and forward-thinking retail strategies. The emphasis on training and development suggests a supportive environment for employees aiming to build a career in design and sales.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an entry-level to mid-level sales and design position. It's ideal for individuals starting their careers in sales or design, or those looking to transition into a specialized retail sales role. The focus is on individual sales performance and client management within a retail setting.

Reporting Structure: Design Consultants typically report to a Store Manager or Sales Manager, who oversees showroom operations and sales team performance. This structure allows for direct mentorship and performance feedback.

Operations Impact: The primary impact of this role is on driving revenue through direct sales and customer engagement. By providing expert design advice and facilitating furniture purchases, Design Consultants directly contribute to the company's sales figures and market share within their territory. They also play a crucial role in brand perception and customer loyalty.

Growth Opportunities:

• Sales Specialization: Advancement to senior Design Consultant roles, focusing on higher-value sales and client management, or specializing in specific product categories.

• Management Track: Potential to move into sales management roles, such as Assistant Store Manager or Store Manager, overseeing a team of sales associates and showroom operations.

• Design Expertise: Opportunity to achieve Bassett's Interior Design certification, deepening design skills and potentially leading to specialized design roles or training positions.

• Cross-Functional Roles: Potential to move into related areas like visual merchandising, client services management, or even corporate roles depending on experience and aptitude.

📝 Enhancement Note: The growth path is clearly defined within sales and retail management, with a strong emphasis on developing both sales acumen and design expertise. The company's commitment to training and certification provides a structured approach to skill development and career progression.

🌐 Work Environment

Office Type: This is a retail showroom environment, featuring a modern, well-appointed store designed to showcase Bassett Furniture's product lines.

Office Location(s): The specific role is located in Friendswood, Texas. Bassett Furniture operates numerous showrooms across the United States, offering potential for relocation opportunities.

Workspace Context:

• The workspace is a dynamic retail showroom floor, requiring interaction with customers and colleagues in a visually appealing and engaging setting.

• Employees have access to product samples, design resources, and technology (computers, potentially design software) to assist clients.

• The environment encourages collaboration among sales associates and with showroom management to share best practices and support sales efforts. Work Schedule:

• The role requires flexibility, including willingness to work weekends and holidays, which are typically peak shopping times in retail.

• Standard full-time hours are expected, with potential for adjusted schedules based on showroom needs and customer demand.

📝 Enhancement Note: The work environment is a hands-on, customer-centric retail setting. The emphasis on a "State-of-the Art Showroom" suggests a commitment to providing an inspiring and professional atmosphere for both employees and customers.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application and resume to assess experience, sales aptitude, and passion for design.

• Phone/Video Interview: An opportunity to discuss your background, motivations, and suitability for a sales and design role. Be prepared to articulate your understanding of "relationship selling" and your passion for interior design.

• In-Person Interview/Audition: This will likely involve meeting with the hiring manager, potentially touring the showroom, and possibly a role-playing exercise or a presentation of your design ideas based on a hypothetical client scenario. This is where you'll demonstrate your communication skills and design sensibility.

• Final Interview: May involve meeting with higher-level management or a panel to confirm cultural fit and long-term potential.

Portfolio Review Tips:

• If you have a design portfolio, be prepared to showcase 2-3 projects that highlight your ability to:

  • Understand and interpret client needs.
  • Apply color, texture, and design principles effectively.
  • Create cohesive and appealing design solutions.
  • Demonstrate successful outcomes (e.g., client satisfaction, aesthetic appeal).

• For sales-focused candidates without a formal design portfolio, prepare to discuss specific sales achievements, customer relationship-building strategies, and instances where you've successfully influenced customer decisions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.

• Highlight any experience with virtual consultations or clienteling tools. Challenge Preparation:

• Expect scenarios that test your ability to:

  • Engage a hesitant customer and identify their needs.
  • Present design options and overcome objections.
  • Explain the value of Bassett's custom options and services.
  • Handle a customer with a specific budget or design challenge.

• Practice articulating your design vision and sales approach concisely and persuasively.

📝 Enhancement Note: The interview process is designed to assess both sales skills and design aptitude. Candidates should be prepared to demonstrate their ability to connect with customers, understand design principles, and drive sales outcomes. A proactive approach to showcasing relevant experience, even without a formal portfolio, will be key.

🛠 Tools & Technology Stack

Primary Tools:

• CRM System: Likely a proprietary or industry-standard CRM (e.g., Salesforce, Microsoft Dynamics, or a specialized retail CRM) for managing customer information, tracking sales activities, and nurturing leads.

• Point-of-Sale (POS) System: For processing transactions and managing sales orders.

• Communication Platforms: Email, phone systems, and potentially instant messaging or collaboration tools for internal communication.

• Virtual Appointment Tools: Software for conducting video consultations and live chats (e.g., Zoom, Microsoft Teams, or integrated web-based platforms).

Analytics & Reporting:

• Sales reporting dashboards to track individual and team performance against goals.

• Customer data analytics within the CRM to understand buying patterns and preferences. CRM & Automation:

• Utilizing CRM features for clienteling, follow-up reminders, and personalized communication.

• Potential for marketing automation tools for email campaigns or customer outreach.

📝 Enhancement Note: While specific tool names are not provided, proficiency with standard sales and customer management technologies is expected. The ability to adapt to and effectively use Bassett's internal systems for sales tracking, customer engagement, and virtual consultations will be crucial.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A core value is placing the customer at the heart of every interaction, aiming to build lasting relationships and exceed expectations.

• Passion for Design: A genuine enthusiasm for interior design, style, and creating beautiful living spaces is highly valued.

• Sales Drive: A strong work ethic and a commitment to achieving and exceeding sales goals are essential.

• Teamwork: A collaborative spirit, supporting colleagues and contributing to the overall success of the showroom team.

• Continuous Learning: A dedication to ongoing professional development, embracing training and acquiring new skills in design and sales.

• Integrity & Professionalism: Maintaining high standards of conduct, honesty, and a polished presentation.

Collaboration Style:

• Bassett fosters a collaborative showroom environment where team members share insights, support each other in customer interactions, and work together to achieve collective sales targets.

• Open communication and feedback are encouraged to continuously improve sales techniques and customer service.

• Knowledge sharing is vital, particularly regarding product updates, design trends, and successful sales strategies.

📝 Enhancement Note: The company culture emphasizes a blend of individual achievement in sales and collaborative teamwork within the showroom. The values align with a customer-focused retail environment that also values creativity and professional growth.

⚡ Challenges & Growth Opportunities

Challenges:

• Commission-Based Income: The primary challenge is the reliance on commission for income, requiring consistent sales performance to achieve desired earnings.

• Market Competition: Competing with other furniture retailers and interior design services in a dynamic market.

• Client Needs Variability: Managing diverse client preferences, budgets, and expectations, requiring adaptability and strong problem-solving skills.

• Pace of Retail: Thriving in a varied-paced retail environment, which can include busy periods and slower times.

• Client Travel: The requirement to travel to customers' homes or businesses for makeovers can present logistical challenges and time management demands.

Learning & Development Opportunities:

• Bassett Interior Design Certification: A significant opportunity to gain formal, recognized certification in interior design, enhancing expertise and marketability.

• Product Knowledge Expansion: Continuous learning about Bassett's extensive product lines, customization options, and furniture construction.

• Sales Technique Refinement: Ongoing training and coaching to hone consultative selling, negotiation, and clienteling skills.

• Showroom Management: Potential pathways to leadership roles within the showroom, managing teams and operations.

• Industry Trends: Staying abreast of the latest interior design trends and home furnishing innovations.

📝 Enhancement Note: The role presents opportunities for significant income growth and professional development, particularly in design certification. However, candidates must be prepared for the inherent challenges of a commission-based sales role and the demands of a fast-paced retail environment.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to building rapport and trust with a new client." (Focus on active listening, empathy, and identifying needs.)

• "How do you stay current with interior design trends and incorporate them into your recommendations?" (Highlight research methods, passion for design, and balancing trends with client preferences.)

• "Walk me through a time you successfully helped a customer overcome a design challenge or achieve their dream room." (Use the STAR method, emphasizing problem-solving and client satisfaction.)

• "What is your experience with commissioned sales, and how do you motivate yourself to meet sales goals?" (Show confidence, drive, and a results-oriented mindset.)

• "How would you handle a situation where a client has a very limited budget but wants a significant design transformation?" (Focus on creative solutions, prioritizing, and managing expectations.) Company & Culture Questions:

• "What do you know about Bassett Furniture and our commitment to quality and custom design?" (Research the company's history, values, and product offerings.)

• "How do you see yourself contributing to our showroom team and culture?" (Emphasize teamwork, positive attitude, and a customer-first approach.)

• "Why are you interested in a career in furniture sales and interior design with Bassett?" (Connect your passion, skills, and career aspirations to the role and company.) Portfolio Presentation Strategy:

• If presenting a design portfolio:

  • Clearly articulate the client's brief and your design objectives for each project.
  • Explain your design choices, focusing on how they addressed the client's needs and enhanced the space.
  • Use high-quality visuals and be prepared to discuss materials, color palettes, and furniture selection.
  • Quantify results where possible (e.g., "client was thrilled with the functionality and aesthetic," "project stayed within budget").

• If presenting sales achievements:

  • Use specific metrics and examples of successful sales strategies.

  • Detail how you built and maintained client relationships.

  • Showcase your ability to upsell or cross-sell effectively.

  • Be ready to discuss your approach to overcoming sales objections.

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of sales acumen, design passion, and customer service excellence. Be ready to provide concrete examples of past successes and articulate how your skills align with Bassett's values and operational approach.

📌 Application Steps

To apply for this Design Consultant position:

• Submit your application through the provided link on the Dayforce portal.

• Resume Optimization: Tailor your resume to highlight relevant sales achievements, customer service experience, and any interior design or visual merchandising skills. Use keywords from the job description such as "interior design," "sales goals," "customer relationships," and "color coordination."

• Portfolio Preparation (Optional but Recommended): If you have design work, compile a concise digital portfolio showcasing 2-3 of your best projects. For sales-focused candidates, prepare specific examples of sales success and client management strategies.

• Company Research: Thoroughly research Bassett Furniture's history, product lines, design philosophy, and recent news. Understand their brand positioning and commitment to custom furniture and design services.

• Interview Practice: Practice articulating your passion for design, your sales approach, and how you build client relationships. Be ready to discuss your understanding of color theory, texture, and furniture construction. Prepare to answer behavioral questions using the STAR method.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.