Design Consultant

📍 Job Overview

Job Title: Design Consultant

Company: AHF Products

Location: Miami (Doral), FL, USA

Job Type: Full-Time

Category: Sales & Design Operations

Date Posted: May 01, 2026

Experience Level: Entry to Mid-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on showroom sales and client consultation, acting as a key interface between AHF Products' diverse flooring offerings and potential clients, including Architects, Interior Designers, Builders, Contractors, and Installers.

• The Design Consultant will be responsible for driving new and repeat business through expert product knowledge, personalized sales assistance, and cultivating strong professional relationships within the design and construction industries.

• A significant aspect involves managing the showroom experience, ensuring product displays are immaculate, samples are organized, and customers receive exceptional service throughout their selection and purchase journey.

• This position requires a blend of sales acumen, design sensibility, and operational efficiency in managing order entry, inventory checks, and customer inquiries to ensure seamless project execution from selection to installation.

📝 Enhancement Note: While the title is "Design Consultant," the responsibilities heavily lean towards sales operations within a showroom environment, emphasizing client relationship management, order processing, and product knowledge dissemination. The "operations" aspect is tied to the smooth functioning of the showroom sales process and customer journey.

📈 Primary Responsibilities

• Client Consultation & Sales:

  • Provide expert consultation and advice on AHF Products' extensive range of flooring materials (tile, natural stone, slab, hardwood, vinyl).
  • Tailor product presentations to meet specific customer needs, project timelines, and design preferences.
  • Actively engage with Architects, Interior Designers, Builders, Contractors, and Installers to foster business relationships and drive sales.
  • Create a memorable and positive shopping and selection experience for all showroom visitors.

• Order Management & Operations:

  • Utilize the order entry system to efficiently look up pricing, inventory availability, customer information, and delivery dates.
  • Process sales orders and manage slab holds accurately.
  • Liaise with Outside Sales Representatives and Sales Managers to transmit selection information for clients.
  • Respond promptly to in-person and phone inquiries regarding products, pricing, and order status.

• Showroom & Sample Management:

  • Maintain a clean, organized, and visually appealing showroom environment, including displays, desk areas, and floors.
  • Ensure proper organization, return, and placement of samples within the designated sample library.
  • Update and maintain showroom literature and idea centers.

• Product Knowledge & Support:

  • Continuously build and maintain a working knowledge of current inventory, colors, specifications, and product information through regular training and industry engagement.
  • Provide support and resources to outside sales representatives as needed.
  • Offer alternative product options and the best solutions to meet customer needs.

• Safety & Compliance:

  • Adhere to and comply with all company safety policies and practices.

  • Maintain a professional appearance and attitude at all times.

📝 Enhancement Note: The responsibilities highlight a mix of direct sales, customer service, and operational tasks related to showroom management and order processing. The emphasis on building relationships with industry professionals suggests a B2B sales component integrated with a retail/showroom experience.

🎓 Skills & Qualifications

Education:

Experience:

• A background in design, construction, or a related field is advantageous.

• Proven knowledge and passion for interior designing and space planning.

Required Skills:

• Sales Acumen: Strong closing and presentation skills; ability to identify customer needs and tailor solutions.

• Customer Service Excellence: Ability to provide unsurpassed service, expertise, and convenience.

• Communication Skills: Excellent verbal and written communication, with the ability to collaborate respectfully and professionally.

• Organizational Skills: Strong attention to detail, with the ability to manage multiple tasks and maintain order.

• Product Knowledge Aptitude: Willingness and ability to quickly learn and retain detailed product information.

• Problem-Solving: Ability to develop options and implement solutions effectively.

• Interpersonal Skills: Positive attitude and ability to build rapport with customers and colleagues.

• Task Orientation: Highly organized, motivated, and task-oriented.

Preferred Skills:

• Proficiency in order entry systems.

• Familiarity with CRM software for customer relationship management.

• Knowledge of hard surface flooring products (hardwood, tile, stone, vinyl).

• Experience working with architects, designers, builders, and contractors.

• Strategic and tactical thinking abilities to optimize sales approaches.

📝 Enhancement Note: The qualifications emphasize a combination of design knowledge and sales competency. The "0-2 years" experience level suggests a role that is open to individuals with foundational design education and strong interpersonal skills, with an expectation for on-the-job training in product specifics and sales processes.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While not explicitly stated, a portfolio showcasing design projects, space planning examples, or material selection presentations would be highly beneficial to demonstrate design aptitude.

• Examples of how you have managed customer interactions, resolved issues, or contributed to a positive sales environment are valuable.

• Documentation of successful sales cycles or client relationship management strategies would be a strong asset.

Process Documentation:

• The role requires adherence to established order entry, inventory management, and customer service processes.

• Candidates are expected to follow safety policies and showroom maintenance protocols.

• The ability to document customer interactions and sales progress (implicitly through CRM or order entry system usage) is key.

📝 Enhancement Note: Given the entry-level nature and the focus on showroom sales, a formal "operations portfolio" is less likely to be a strict requirement. However, candidates are strongly encouraged to prepare examples of their work, problem-solving abilities, and customer-centric approaches that align with the core responsibilities.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Medical Insurance

• Dental Insurance

• Vision Insurance

Working Hours:

• Monday to Friday, 7:00 AM to 4:00 PM, with a one-hour meal break.

• Ability to work overtime as necessary is required.

📝 Enhancement Note: The salary range is an estimate based on industry data for similar roles in the Miami area and the specified experience level. Actual compensation will depend on the candidate's qualifications and experience.

🎯 Team & Company Context

🏢 Company Culture

Industry: Building Materials (Flooring Manufacturer)

Company Size: Over 3,000 employees. This indicates a large, established organization with structured processes and ample resources, offering stability and potential for career development within the company.

Founded: AHF Products is a leading hard surface flooring manufacturer with decades of experience, formed through acquisitions and brand consolidation. This history suggests a company that values expertise, innovation, and a strong market presence.

Team Structure:

• The Design Consultant reports to the Regional Showroom Manager, indicating a clear reporting line within the showroom operations and sales team.

• Collaboration is expected with Outside Sales Representatives and Sales Managers, highlighting a cross-functional team approach to sales and client management.

Methodology:

• Data-Driven Sales: Utilizing order entry systems and potentially CRM to track customer interactions, sales performance, and inventory.

• Customer-Centric Approach: Focusing on providing exceptional service, understanding customer needs, and tailoring solutions.

• Process Adherence: Following established safety, showroom maintenance, and order processing procedures to ensure efficiency and compliance.

• Continuous Learning: Encouraging regular product reviews and engagement with industry publications to maintain up-to-date product knowledge.

Company Website: [AHF Products Website - e.g., aidshealth.org is incorrect, should be AHF Products specific]

Note: The provided company URL was incorrect. AHF Products is a flooring manufacturer. The correct website would be more relevant. Actual AHF Products website is ahfproducts.com.

📝 Enhancement Note: The company's scale suggests a professional environment with established operational procedures. The focus on a "family of trusted brands" implies a commitment to quality and customer satisfaction across a broad product portfolio. The correct website is crucial for candidate research.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at the entry to mid-level within the sales and showroom operations function. It provides foundational experience in customer interaction, sales processes, product management, and showroom operations.

Reporting Structure:

Operations Impact:

Growth Opportunities:

• Sales Specialization: Potential to advance into senior sales roles, Key Account Management, or Outside Sales Representative positions.

• Showroom Management: Opportunity to move into Showroom Manager or Assistant Manager roles, taking on greater responsibility for team leadership and operational oversight.

• Product Expertise: Developing deep expertise in specific product lines, potentially leading to roles in product development support or specialized sales training.

• Cross-functional Moves: Leveraging showroom experience to move into related areas like customer service management, sales support, or even marketing roles within the company.

📝 Enhancement Note: The growth path is clearly tied to excelling in sales and customer-facing roles within the showroom environment, with clear avenues for leadership and specialization within the broader sales and operations structure of AHF Products.

🌐 Work Environment

Office Type: Showroom environment with associated office/desk space. This is a customer-facing, dynamic setting.

Office Location(s): Miami (Doral), FL. This specific location suggests a regional showroom serving the South Florida market.

Workspace Context:

• Collaborative Environment: The role involves working closely with other showroom staff, outside sales representatives, and potentially management. Teamwork is essential for maintaining showroom standards and customer service levels.

• Tools & Technology: Access to order entry systems, potentially CRM software, and standard office equipment. The showroom itself is a key tool, with displays and sample libraries requiring constant organization.

• Customer Interaction: A significant portion of the workday will involve direct interaction with customers in the showroom.

Work Schedule:

• Standard business hours (Monday-Friday, 7 AM - 4 PM) with a one-hour lunch break.

• Flexibility to work overtime is a requirement, which is common in sales and customer-facing roles to accommodate client needs and peak periods.

📝 Enhancement Note: The work environment is customer-centric and requires a professional presentation. The emphasis on maintaining the showroom's appearance and organization is a key aspect of the daily workspace.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone or video call with HR or a hiring manager to assess basic qualifications, interest, and cultural fit.

• In-Person Interview: A visit to the Miami showroom for an interview with the Regional Showroom Manager. This may include a tour of the facility and discussions about experience.

• Skills Assessment/Case Study: Candidates may be asked to present a sample product or design concept, or to walk through a hypothetical customer interaction scenario. This assesses presentation skills, product knowledge aptitude, and problem-solving abilities.

• Final Interview: Potentially with a higher-level sales or operations leader to confirm fit and discuss final terms.

• Background Checks: Mandatory pre-employment drug test, physical, and criminal background check.

Portfolio Review Tips:

• Design Focus: If you have an interior design background, highlight projects that showcase your understanding of space planning, material selection, and client collaboration.

• Sales & Service Examples: Prepare examples of how you have successfully managed customer relationships, resolved issues, or exceeded sales targets in previous roles. Quantify achievements where possible.

• Process Orientation: Be ready to discuss how you would approach tasks like order entry, inventory checks, or showroom organization, demonstrating your understanding of efficient workflows.

• Presentation Skills: Prepare to articulate your thought process and decision-making for any presented examples, similar to how you would present to a client.

Challenge Preparation:

• Scenario-Based Questions: Expect questions like: "How would you handle a customer who is unhappy with a product selection?" or "How would you prioritize your tasks on a busy showroom day?"

• Product Knowledge Simulation: Be prepared to discuss your approach to learning new product lines and how you would convey that information to customers.

• Sales Pitch Practice: Practice a brief, compelling pitch about why AHF Products' flooring is a superior choice for different client types.

📝 Enhancement Note: The interview process emphasizes assessing both design sensibility and sales execution capabilities, along with the candidate's ability to integrate into the company's operational flow and customer service standards.

🛠 Tools & Technology Stack

Primary Tools:

• Order Entry System: Essential for managing sales transactions, pricing, inventory, and customer data. Proficiency in learning new systems is key.

• CRM System: Likely utilized for managing customer relationships, tracking leads, and monitoring sales activities. Familiarity with systems like Salesforce, HubSpot, or similar is beneficial.

• Microsoft Office Suite: Standard tools for communication (Outlook), documentation (Word), and basic data organization/analysis (Excel).

Analytics & Reporting:

CRM & Automation:

• The role involves customer interaction management, suggesting CRM is a key tool. Automation would likely be present in lead routing or follow-up sequences, though the Design Consultant's direct involvement might be limited to execution rather than setup.

• Integration: Understanding how the order entry system integrates with inventory and potentially accounting systems is a plus.

📝 Enhancement Note: Proficiency in learning and utilizing proprietary order entry and CRM systems is critical. Candidates should highlight their adaptability and experience with sales-support technologies.

👥 Team Culture & Values

Operations Values:

• Customer Focus: AHF Products emphasizes providing "best service and satisfaction to every customer," making customer experience a core value.

• Quality & Craftsmanship: As a flooring manufacturer with a legacy of brands, there's an implied value on product quality and durability.

• Professionalism: Maintaining a professional appearance and attitude is explicitly stated as a requirement.

• Teamwork: Collaboration with colleagues, outside sales reps, and management is crucial for success.

• Efficiency: Utilizing systems to look up information and enter orders efficiently demonstrates a value for streamlined operations.

Collaboration Style:

• Cross-functional: Working with sales, management, and potentially logistics/customer service teams.

• Client-Focused: Engaging directly with external clients (Architects, Designers, Builders, Contractors) to build relationships and facilitate sales.

• Service-Oriented: A supportive approach to internal sales teams and external customers.

📝 Enhancement Note: The company culture appears to value customer satisfaction, professionalism, and teamwork, all within the context of a structured sales and product delivery environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Product Complexity: Mastering a wide range of flooring products, their specifications, applications, and benefits can be challenging.

• Customer Demands: Balancing diverse customer needs, timelines, and budgets while maintaining a positive experience.

• Sales Targets: Meeting or exceeding sales goals in a competitive market.

• Showroom Maintenance: Consistently keeping the showroom pristine and organized amidst daily customer traffic and sample handling.

• Adapting to New Products/Processes: Staying current with new product launches and evolving sales or operational processes.

Learning & Development Opportunities:

• Product Training: Extensive training on AHF Products' extensive flooring lines.

• Sales Training: Opportunities to refine sales techniques, presentation skills, and negotiation tactics.

• Industry Knowledge: Gaining insights into the design, construction, and flooring industries.

• Mentorship: Learning from experienced Regional Showroom Managers and Sales Representatives.

• Career Advancement: Potential to grow into senior sales, management, or specialized roles within AHF Products.

📝 Enhancement Note: The role offers significant opportunities for skill development in sales, customer service, and product knowledge within the flooring industry, with clear pathways for career progression.

💡 Interview Preparation

Strategy Questions:

• Sales Approach: "Describe your process for identifying a customer's needs and recommending a product." "How do you handle objections or price concerns?" "How would you build rapport with an architect versus a homeowner?"

• Design Sensibility: "How do you stay updated on interior design trends?" "Walk me through a past project where you had to select materials for a specific design aesthetic."

• Operational Efficiency: "How do you ensure accuracy when entering orders or checking inventory?" "Describe a time you had to manage multiple customer requests simultaneously."

Company & Culture Questions:

• "What interests you about AHF Products and the flooring industry?"

• "How do you contribute to a positive team environment?"

Portfolio Presentation Strategy:

• Showcase Relevant Work: If you have design projects, focus on those demonstrating material selection, space planning, and client consultation. If you have sales experience, prepare examples of successful sales cycles or customer satisfaction achievements.

• Quantify Achievements: Use numbers to demonstrate your impact (e.g., "Increased repeat customer business by X%," "Successfully managed Y client projects per month").

• Demonstrate Process: Be ready to explain how you approach tasks, from initial customer contact to order completion, highlighting your organizational skills and attention to detail.

• Enthusiasm for Products: Express genuine interest in AHF's product lines and the value they bring to clients.

📝 Enhancement Note: Preparation should focus on showcasing a blend of sales effectiveness, design understanding, operational diligence, and a customer-centric mindset.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Ultipro recruiting portal.

• Resume Optimization: Tailor your resume to highlight experience and skills relevant to sales, customer service, interior design, and showroom operations. Use keywords from the job description such as "Design Consultant," "Showroom Sales," "Product Presentation," "Customer Consultation," and "Order Entry."

• Portfolio Preparation: If you have a design portfolio, ensure it is easily accessible and highlights relevant projects. If not, prepare specific examples from previous roles that demonstrate your sales skills, customer service capabilities, and organizational strengths.

• Company Research: Thoroughly research AHF Products, its brands, its mission, and its position in the flooring industry. Understand their product lines and target markets to articulate your interest and alignment during the interview.

• Interview Practice: Practice answering common interview questions related to sales, customer service, problem-solving, and your understanding of the design and construction industries. Be prepared to discuss your approach to showroom operations and client management.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.