Delivery Team Lead for UX team | SEB, Vilnius

📍 Job Overview

Job Title: Delivery Team Lead for UX team | SEB, Vilnius

Company: SEB

Location: Vilnius, Lithuania

Job Type: Full-Time

Category: Revenue Operations / Sales Operations / GTM Operations (with a focus on Digital Channels and User Experience Delivery)

Date Posted: October 29, 2026

Experience Level: Mid-Senior Level (Estimated 5-10 years)

Remote Status: Hybrid

🚀 Role Summary

• This role is pivotal in leading and nurturing a User Experience (UX) team within SEB's Digital Channels Tribe, focusing on enhancing customer-centric digital experiences.

• The position requires a leader capable of acting as a Scrum Master, driving a strong delivery culture, and facilitating effective Agile workflows for the UX team.

• A key aspect involves strategic collaboration across product, technology, and regional stakeholders to ensure consistent, intuitive, and impactful digital solutions.

• The Delivery Team Lead will be instrumental in fostering team development, managing change, and promoting best practices in UX delivery across the Baltic states.

📝 Enhancement Note: While the title specifies "Delivery Team Lead for UX team," the responsibilities and context strongly align with operational leadership roles that ensure the efficient and effective delivery of digital products and services. The emphasis on Agile, Scrum Master duties, stakeholder management, and cross-functional collaboration places this role firmly within the broader GTM Operations and Product Operations spectrum, with a specialized focus on UX. The hybrid work arrangement suggests a need for structured on-site collaboration while allowing for remote flexibility.

📈 Primary Responsibilities

• Lead, coach, and develop Baltic-based UX team members, fostering individual growth and collective team performance.

• Contribute significantly to the development and execution of the Digital Channels Tribe's vision and strategic roadmap.

• Serve as the Scrum Master for the Delivery Team, facilitating Scrum ceremonies, ensuring adherence to Agile principles, and driving continuous improvement.

• Cultivate a high-performing delivery culture by identifying and removing impediments that hinder team productivity and success.

• Collaborate effectively with Product Owners, other Delivery Team Leads, and diverse stakeholders across the Baltic region to identify synergies, share best practices, and optimize ways of working.

• Ensure clear communication and alignment on team goals, project priorities, and scope definition to maintain focus and drive successful outcomes.

• Lead and support organizational change initiatives, guiding the team through evolving priorities, new methodologies, and changing business needs.

• Champion customer-centric design principles and ensure the UX team's work consistently aligns with customer needs and SEB's strategic objectives.

• Promote innovation within the team, particularly exploring and integrating emerging technologies like Artificial Intelligence (AI) to enhance delivery processes and outcomes.

📝 Enhancement Note: The responsibilities highlight a blend of people management, Agile process leadership, and strategic contribution, typical of a senior operations or delivery management role. The focus on "shaping consistent, intuitive and customer-centric digital experiences" indicates a direct impact on the customer journey and, by extension, revenue generation and customer retention, aligning this role with GTM operations.

🎓 Skills & Qualifications

Education:

• A Bachelor's or Master's degree in a relevant field such as Computer Science, Information Technology, Business Administration, Design, or a related discipline is typically expected for roles of this nature, though extensive relevant experience may substitute. Experience:

• Proven experience in leading and developing teams, with a strong emphasis on coaching, mentoring, and performance management.

• Demonstrated experience in managing projects or product delivery within an Agile framework, ideally with practical Scrum Master experience.

• Experience in change management, successfully guiding teams through transitions and fostering adoption of new processes or technologies.

• A background in or strong understanding of User Experience (UX) design principles, customer journey mapping, and customer-centric product development is highly advantageous. Required Skills:

• Leadership & People Development: Strong ability to lead, coach, develop, and motivate individuals and teams.

• Agile & Scrum Expertise: Profound understanding and practical application of Agile methodologies, Scrum framework, and related ceremonies.

• Change Management: Proven capability to manage organizational change, foster clarity, and drive engagement through transitions.

• Team Culture Building: Skill in creating and nurturing a team culture focused on collaboration, ownership, accountability, and high delivery standards.

• Stakeholder Management: Excellent ability to manage relationships and communicate effectively with diverse stakeholders in an international, cross-functional environment.

• Communication Skills: Superior written and spoken communication in English, with the ability to articulate complex ideas clearly and persuasively.

• Strategic Thinking: Ability to align team efforts with broader organizational strategy and contribute to vision setting.

• Problem-Solving: Proactive approach to identifying and resolving impediments that impact team delivery.

Preferred Skills:

• UX/Customer Experience Knowledge: In-depth understanding of UX principles, design thinking, and customer experience best practices.

• AI Curiosity: Enthusiasm and a proactive mindset towards exploring and leveraging Artificial Intelligence to transform team workflows and value delivery.

• Pragmatic Approach: Ability to combine strategic vision with a hands-on, results-oriented execution.

• Software Development Understanding: Good grasp of the software development lifecycle and technology stacks relevant to digital channels.

• Cross-Functional Collaboration: Experience working effectively with product owners, developers, testers, and business analysts.

📝 Enhancement Note: The requirements lean heavily into leadership, Agile delivery, and change management, which are core components of operational leadership. The preference for UX knowledge and AI curiosity highlights specific domain expertise and forward-thinking capabilities valued in modern operations roles focused on digital product delivery.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies in Team Development: Examples demonstrating successful team leadership, including coaching initiatives, performance improvements, and the development of team members' skills.

• Agile Process Improvement Examples: Documented instances where you have acted as Scrum Master or led Agile transformations, showcasing improved team velocity, efficiency, and delivery predictability.

• Change Management Initiatives: Evidence of leading teams through significant organizational or process changes, illustrating your ability to manage resistance, build buy-in, and ensure successful adoption.

• Collaboration & Stakeholder Alignment: Portfolio pieces that highlight successful cross-functional collaborations, stakeholder management strategies, and the achievement of aligned goals across different departments or regions.

Process Documentation:

• Workflow Design & Optimization: Ability to document and present current state workflows for UX delivery and propose optimized future state processes, focusing on efficiency and customer impact.

• Agile Ceremony Facilitation: Examples or descriptions of how you facilitate Scrum ceremonies (e.g., daily stand-ups, sprint planning, retrospectives) to maximize effectiveness and team engagement.

• Impediment Resolution Framework: A clear methodology for identifying, tracking, and resolving impediments that impact delivery teams, with demonstrated outcomes.

• Performance Metrics & Reporting: Experience in defining, tracking, and reporting on key team performance indicators (KPIs) related to delivery, quality, and team health, utilizing relevant analytics tools.

📝 Enhancement Note: For a role like this, a portfolio should showcase not just individual achievements but the ability to foster team success and optimize delivery processes. Emphasis should be placed on demonstrating leadership impact through team growth and effective Agile operations.

💵 Compensation & Benefits

Salary Range: €5,300 - €7,900 per month (before tax deduction)

Benefits:

• Flexible Work Schedule: Options to tailor working hours to better suit personal needs and optimize productivity.

• Remote Working Possibilities: Flexibility to work from a remote location, promoting work-life balance and accessibility.

• Extensive Training and Learning Opportunities: Access to continuous professional development, skill enhancement programs, and educational resources.

• Mobility Within a Large Global Company: Opportunities for career progression and movement within SEB's international operations.

• Long-Term Stability: Employment with a well-established financial institution offering security and a consistent work environment.

• Comprehensive Remuneration Package: The stated salary is part of a broader package that includes other benefits, which may encompass health insurance, pension contributions, and other employee perks typical for large corporations.

Working Hours: 40 hours per week (standard full-time commitment).

📝 Enhancement Note: The provided salary range of €5,300 - €7,900 per month for Vilnius is competitive for a leadership role of this nature, reflecting the required experience in team leadership, Agile methodologies, and stakeholder management within the financial technology sector. The benefits package emphasizes flexibility, professional growth, and stability, which are attractive to operations professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Banking & Financial Services, with a strong emphasis on Technology and Digital Transformation. SEB positions itself as a cutting-edge technology company within the financial sector.

Company Size: Large Enterprise (SEB is a major Nordic financial group with a significant global presence, employing thousands of professionals). This implies established processes, resources, and opportunities for career development, but also a need for agility within a larger structure.

Founded: SEB was founded in 1856, indicating a long history of financial services and a deep understanding of market evolution. This legacy suggests stability and a strong foundation, while their current focus on technology implies a commitment to innovation.

Team Structure:

• Digital Channels Tribe: The UX team operates within this specific tribe, suggesting a focus on customer-facing digital platforms and services.

• Cross-Functional Collaboration: The role emphasizes strong collaboration with Product Owners, other Delivery Team Leads, and stakeholders across channels, products, and technology. This indicates a matrixed or agile organizational structure where teams work together towards common goals.

• Reporting Hierarchy: While not explicitly detailed, the role of "Delivery Team Lead" implies a management position, likely reporting into a higher-level manager within the Digital Channels Tribe or a broader Operations/Technology leadership function.

Methodology:

• Agile & Scrum: The explicit mention of acting as Scrum Master and fostering a "strong delivery culture" points to a primary reliance on Agile and Scrum methodologies for project execution and team management.

• Customer-Centricity: A core tenet of the team's work is "shaping consistent, intuitive and customer-centric digital experiences," indicating that customer needs and feedback are central to the development process.

• Data-Driven Decision Making: While not explicitly stated for this role, SEB's position as a tech-focused bank implies a strong reliance on data analytics for decision-making, performance tracking, and strategy refinement.

Company Website: https://www.seb.lt/en/career

📝 Enhancement Note: SEB's culture appears to blend the stability of a large financial institution with the dynamism of a technology company. For operations professionals, this means opportunities to work on impactful digital initiatives within a structured yet innovative environment, with a clear focus on customer experience and Agile delivery.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-to-senior level leadership position, focusing on managing a specialized team (UX) within a larger product development structure. It requires a blend of people management, process leadership (Agile/Scrum), and strategic contribution. It serves as a crucial link between strategic vision and operational execution for digital customer experiences.

Reporting Structure: The Delivery Team Lead reports into the Digital Channels Tribe leadership. They will work closely with Product Owners, other Delivery Leads, and various stakeholders, indicating a collaborative reporting environment where influence is as important as formal authority.

Operations Impact: The role has a direct impact on SEB's ability to deliver seamless, intuitive, and customer-centric digital experiences. This directly influences customer acquisition, retention, satisfaction, and ultimately, the bank's market competitiveness and revenue generation through digital channels. Effective UX delivery is critical for brand perception and customer loyalty in the financial services industry.

Growth Opportunities:

• Lead Higher-Level Teams/Tribes: Progression to leading larger or more complex delivery teams, or potentially managing multiple teams within the Digital Channels Tribe or across related areas.

• Specialization in Digital Operations/Product Management: Opportunity to deepen expertise in digital product strategy, operations management, or a move towards a Product Owner or Head of Product role.

• Cross-Functional Leadership Roles: Potential to move into broader leadership roles within technology, product development, or operations management, leveraging experience in stakeholder management and strategic execution.

• AI Integration Leadership: With the stated curiosity for AI, there's a potential to lead initiatives focused on integrating AI into UX design and delivery processes, becoming a subject matter expert in this emerging area.

📝 Enhancement Note: This role offers a clear path for individuals looking to grow in operational leadership within the fintech space, particularly in managing specialized delivery teams and contributing to strategic digital transformation.

🌐 Work Environment

Office Type: Hybrid. This indicates a mix of on-site work at SEB's Vilnius office and remote work. The office is likely modern, designed to foster collaboration and innovation, typical of technology-focused financial institutions.

Office Location(s): Vilnius, Lithuania. SEB has a significant presence in the Baltic states, with Vilnius being a key hub for technology and product development.

Workspace Context:

• Collaborative Environment: The hybrid model and emphasis on collaboration suggest an office space designed for team meetings, workshops, and cross-functional interactions, alongside dedicated spaces for focused individual work.

• Operations Tools & Technology: Access to modern technology infrastructure, collaboration tools, and potentially specialized UX/design software, alongside standard office productivity suites.

• Team Interaction: Regular opportunities for direct interaction with UX professionals, Product Owners, fellow Delivery Leads, and other stakeholders, fostering a connected and supportive work environment despite the hybrid setup.

Work Schedule: A standard 40-hour work week is specified, with the flexibility to adjust hours. This allows for operational alignment with global teams while accommodating individual needs, crucial for effective delivery management and team support.

📝 Enhancement Note: The hybrid nature of the role suggests a modern work environment that balances the benefits of in-person collaboration with the flexibility of remote work, which is increasingly important for attracting and retaining talent in operations roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of CV and cover letter, focusing on leadership experience, Agile background, and relevant industry knowledge.

• Hiring Manager Interview: Discussion about leadership philosophy, team management experience, Agile practices, and understanding of UX/CX. This stage may involve behavioral questions to assess leadership style and problem-solving capabilities.

• Team/Stakeholder Interviews: Meetings with potential team members, Product Owners, and other Delivery Leads to assess cultural fit, collaboration skills, and ability to integrate into existing workflows. Practical case studies or scenario-based questions may be used here.

• Case Study/Presentation: Candidates may be asked to prepare and present a case study demonstrating their approach to a common challenge, such as improving team delivery, leading change, or resolving complex impediments. This is where portfolio elements can be showcased.

• Final Interview: With senior leadership to discuss strategic alignment, long-term vision, and final offer negotiation.

Portfolio Review Tips:

• Focus on Impact: For each portfolio item, clearly articulate the challenge, your role, the actions taken, and the quantifiable results (e.g., improved team velocity, reduced impediments, successful product launch, enhanced customer satisfaction metrics).

• Showcase Leadership in Action: Include examples of how you've coached individuals, built team cohesion, facilitated difficult conversations, and championed successful change initiatives.

• Demonstrate Agile Mastery: Present specific examples of how you've applied Scrum principles to improve team performance, resolve blockers, and foster a continuous improvement mindset.

• Highlight Collaboration: Showcase instances where you've effectively managed stakeholders, built bridges between teams, and achieved alignment on complex projects.

• Tailor to UX Delivery: If possible, include examples related to managing design teams or ensuring the integration of UX into the broader product development lifecycle.

Challenge Preparation:

• Agile Scenario Analysis: Be prepared to discuss how you would handle common Agile challenges, such as scope creep, team conflict, or underperforming team members.

• Leadership Scenarios: Practice responding to questions about your leadership style, how you motivate teams, and how you manage difficult performance issues.

• Change Management Strategy: Articulate a clear framework for leading change, including communication strategies, stakeholder engagement, and risk mitigation.

• UX/CX Understanding: Be ready to discuss the importance of UX in banking and how you would support a UX team's strategic objectives.

📝 Enhancement Note: The interview process emphasizes practical application of leadership and Agile skills, with a strong focus on how candidates can contribute to the team's effectiveness and SEB's strategic goals. A well-curated portfolio is essential for demonstrating these capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• Agile Project Management Tools: Jira, Confluence (or similar platforms like Trello, Asana) for backlog management, sprint tracking, documentation, and collaboration.

• Collaboration Platforms: Microsoft Teams, Slack, or similar for real-time communication, team coordination, and virtual meetings.

• Video Conferencing: Zoom, Microsoft Teams, or similar for remote team meetings and stakeholder discussions.

Analytics & Reporting:

• UX Analytics Tools: While not directly managed by this role, an understanding of tools like Google Analytics, Hotjar, Amplitude, or specialized UX analytics platforms used by the team would be beneficial.

• Performance Dashboards: Familiarity with creating or interpreting dashboards (e.g., using Tableau, Power BI, or built-in Jira reporting) to track team velocity, delivery metrics, and project progress.

CRM & Automation:

• CRM Systems: While not a primary focus, understanding how CRM data (e.g., from Salesforce or internal SEB systems) might inform UX priorities and customer journey mapping is valuable.

• Workflow Automation Tools: Awareness of how automation can streamline processes within design and delivery workflows, even if not directly implementing them.

📝 Enhancement Note: Proficiency with standard Agile project management and collaboration tools is essential. Understanding the broader ecosystem of tools used in digital product development, including UX-specific analytics, will enable more effective leadership and collaboration.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and serving customer needs, ensuring that all digital experiences are intuitive, valuable, and aligned with user expectations.

• Collaboration & Teamwork: Fostering an environment where open communication, mutual respect, and shared ownership are paramount for collective success.

• Continuous Improvement: Embracing an iterative approach to processes and workflows, actively seeking feedback, and implementing changes to enhance efficiency, quality, and team performance.

• Ownership & Accountability: Empowering team members to take responsibility for their work, outcomes, and contributions to the team's goals.

• Innovation & Adaptability: Encouraging curiosity, embracing new ideas, and adapting to evolving technologies and market demands, especially concerning AI and digital transformation.

Collaboration Style:

• Cross-Functional Integration: A proactive approach to working with Product Owners, other Delivery Leads, and technical teams to ensure seamless integration of UX work into the broader product development lifecycle.

• Transparent Communication: Maintaining open lines of communication, sharing progress, challenges, and insights freely to ensure all stakeholders are informed and aligned.

• Feedback-Driven: Cultivating a culture where constructive feedback is welcomed and utilized for continuous learning and process refinement, both at the individual and team level.

• Empowerment & Autonomy: Trusting team members to make decisions within their areas of expertise, fostering a sense of autonomy and responsibility.

📝 Enhancement Note: The emphasis on customer-centricity, collaboration, and continuous improvement aligns with high-performing operations teams that are integral to successful product delivery and business growth.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Strategic Vision with Operational Execution: Ensuring the UX team's work aligns with the broader Tribe strategy while maintaining efficient day-to-day delivery and meeting sprint goals.

• Managing a Hybrid Team: Effectively leading and fostering a cohesive team culture and strong delivery across both remote and on-site members, ensuring equitable engagement and productivity.

• Integrating AI Effectively: Navigating the adoption of new AI technologies within UX workflows, which requires continuous learning, experimentation, and managing potential resistance to change.

• Stakeholder Alignment in a Complex Organization: Effectively managing expectations and fostering collaboration among diverse stakeholders with potentially competing priorities across different regions and departments.

Learning & Development Opportunities:

• Advanced Agile and Leadership Training: Opportunities to deepen expertise in Agile coaching, leadership methodologies, and organizational change management.

• UX and CX Best Practices: Access to resources, conferences, and training focused on the latest trends and techniques in User Experience and Customer Experience design.

• AI in Product Development: Potential to lead or participate in initiatives exploring AI applications for UX research, design, and delivery, offering significant growth in a cutting-edge field.

• Cross-Functional Mobility: Opportunities to gain exposure to other areas within SEB's Digital Channels Tribe or broader technology functions, broadening career horizons.

📝 Enhancement Note: The role presents a dynamic set of challenges that require strong leadership, adaptability, and a forward-thinking approach, particularly concerning technological advancements like AI, offering significant opportunities for professional development.

💡 Interview Preparation

Strategy Questions:

• "Describe your philosophy on leading and developing a team of highly skilled professionals like UX designers. How do you foster an environment of creativity and high performance?" (Focus on coaching, empowerment, and creating psychological safety).

• "As a Scrum Master, what are the most common impediments you encounter, and how do you proactively address them to ensure smooth delivery within a UX team?" (Prepare examples of specific impediments and your resolution strategies).

• "How would you approach integrating AI tools or methodologies into a UX team's workflow? What are the potential benefits and challenges, and how would you manage the change?" (Demonstrate curiosity and a structured approach to adoption). Company & Culture Questions:

• "What interests you specifically about SEB and its mission within the financial technology sector, particularly regarding digital customer experience?" (Research SEB's recent initiatives, values, and digital strategy).

• "How do you ensure alignment and effective collaboration between a specialized team like UX and broader product development or technology functions?" (Discuss your stakeholder management and communication strategies).

• "Describe a time you had to lead a team through significant change. What was your approach, and what was the outcome?" (Highlight your change management capabilities and focus on clarity and engagement). Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly outline the problem, your specific role and actions, the methodologies used (especially Agile), and the measurable impact on the team, the product, or the customer.

• Quantify Achievements: Whenever possible, use data and metrics to demonstrate the success of your initiatives (e.g., improved team velocity by X%, reduced bug count by Y%, increased customer satisfaction scores).

• Focus on Leadership & Process: Emphasize your role in enabling the team, optimizing processes, and fostering a positive and productive work environment, rather than just individual contributions.

• Be Ready for Deep Dives: Anticipate questions about the specifics of your examples, your decision-making process, and alternative approaches you might have considered.

📝 Enhancement Note: Preparation should focus on demonstrating a blend of strong leadership, deep understanding of Agile operations, and a proactive, customer-centric approach to delivery, with a keen interest in technological advancements like AI.

📌 Application Steps

To apply for this operations leadership position:

• Submit your application through the provided Lever job portal link.

• Tailor Your Resume: Highlight specific experience in team leadership, Agile/Scrum methodologies, stakeholder management, and any background related to UX, CX, or digital product delivery. Use keywords from the job description.

• Prepare Your Portfolio: Curate 2-3 key examples that showcase your leadership impact, Agile process improvements, and successful change management initiatives. Focus on quantifiable results and clear storytelling.

• Research SEB: Understand SEB's current strategic priorities, digital transformation efforts, and their commitment to customer experience. This will be crucial for demonstrating alignment during interviews.

• Practice Your Delivery: Rehearse articulating your experience and portfolio highlights concisely and impactfully, especially for potential case study presentations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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