Delivery Team Lead for UX team | SEB, Tallinn

📍 Job Overview

Job Title: Delivery Team Lead for UX Team | SEB, Tallinn

Company: SEB

Location: Tallinn, Estonia

Job Type: Full-Time

Category: Operations Management / Team Leadership (with a focus on UX and Digital Channels)

Date Posted: October 29, 2026

Experience Level: 5-10 Years

Remote Status: Hybrid (with remote working possibilities)

🚀 Role Summary

• Lead and develop a User Experience (UX) team within the Digital Channels Tribe, focusing on creating consistent, intuitive, and customer-centric digital experiences.

• Act as a Scrum Master to facilitate agile processes, foster a strong delivery culture, and remove impediments for the UX delivery team.

• Drive strategic initiatives by contributing to the tribe’s vision and executing strategies that enhance digital channels and products across the Baltics.

• Strengthen cross-functional collaboration between UX, product, channel, and technology teams to ensure cohesive digital transformation efforts.

📝 Enhancement Note: While the title is "Delivery Team Lead for UX Team," the core responsibilities and required skills indicate a strong operational leadership role. The emphasis on acting as a Scrum Master, fostering delivery culture, removing impediments, and collaborating with stakeholders positions this role at the intersection of team management, agile process facilitation, and operational efficiency for a digital product development context. The "Operations Category" is defined to reflect this blend, focusing on the management and optimization of delivery processes within a technology-focused tribe.

📈 Primary Responsibilities

• Team Leadership & Development: Lead, coach, and develop a team of UX professionals across the Baltic states, fostering their professional growth and ensuring high performance.

• Agile Facilitation: Serve as Scrum Master for the Delivery Team, facilitating agile ceremonies, promoting agile principles, and ensuring efficient sprint execution.

• Strategic Contribution: Contribute to the development and execution of the Digital Channels Tribe’s vision and strategy, aligning UX efforts with broader business objectives.

• Process Optimization & Impediment Removal: Foster a robust delivery culture by proactively identifying and removing impediments that hinder the team's success and productivity.

• Cross-Functional Collaboration: Collaborate effectively with Product Owners, other Delivery Team Leads, and stakeholders across the Baltics to identify synergies, share best practices, and enhance ways of working.

• Goal Alignment & Clarity: Ensure clear understanding and alignment among team members regarding team goals, priorities, and project scope to drive focused execution.

• Change Management: Lead and support the team through organizational changes, helping them adapt to evolving priorities, methodologies, and business needs while maintaining momentum.

• UX Strategy Integration: Contribute to the development and execution of strategies that shape consistent, intuitive, and customer-centric digital experiences across SEB's channels and products.

📝 Enhancement Note: The responsibilities clearly outline a hybrid role that blends people management, agile process leadership, and operational oversight for a specialized team (UX). The emphasis on "fostering a strong delivery culture," "removing impediments," and "ensuring clarity and alignment around team goals" points to a significant focus on operational efficiency and process improvement within the team's delivery lifecycle.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a background or formal training in a related field (e.g., Computer Science, Design, Business Administration, Project Management) would be beneficial.

Experience: A minimum of 5-10 years of professional experience, with a significant portion dedicated to leadership, team development, and operational management within technology or digital product environments.

Required Skills:

• Leadership & People Development: Proven experience in leading, coaching, and motivating individuals and teams, with a strong ability to foster a positive and productive team culture.

• Change Management: Demonstrated capability in managing organizational change, creating clarity, and driving engagement through transitions.

• Agile Methodologies: Good understanding and practical experience with Agile ways of working, including Scrum Master responsibilities and facilitating agile processes.

• Stakeholder Management: Excellent skills in managing relationships and communicating effectively with diverse stakeholders in an international, cross-functional environment.

• Strategic & Pragmatic Approach: Ability to think strategically while maintaining a hands-on, pragmatic approach to problem-solving and execution.

• Communication Skills: Strong written and spoken English language proficiency, essential for effective communication in an international setting.

• Team Building: Ability to build and nurture an effective team culture centered on collaboration, ownership, and successful delivery.

• Software Development Understanding: A good understanding of software development processes and lifecycles.

Preferred Skills:

• UX/Customer Experience Knowledge: A strong advantage would be practical knowledge or experience in User Experience (UX) or broader customer experience design and principles.

• AI Enthusiasm: Curiosity and enthusiasm for Artificial Intelligence (AI) and its potential applications to transform team workflows and value delivery.

• Product Development Context: Experience within a product development environment, understanding the lifecycle from ideation to delivery.

📝 Enhancement Note: The requirements highlight a blend of soft skills essential for leadership and operations (leadership, change management, stakeholder management) and technical/methodological understanding (Agile, software development). The preference for UX knowledge and AI enthusiasm suggests a forward-looking role focused on modern digital practices and innovation.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Leadership Case Studies: Provide examples demonstrating successful team leadership, including examples of coaching, team development, and fostering a high-performing culture.

• Change Management Initiatives: Showcase instances where you led teams through significant changes, highlighting your approach to communication, stakeholder engagement, and successful adaptation.

• Agile Process Improvement: Document your experience as a Scrum Master, including examples of how you improved team velocity, facilitated ceremonies, and removed impediments to enhance delivery efficiency.

• Cross-Functional Collaboration Examples: Present scenarios where you effectively collaborated with diverse teams (e.g., Product, Technology, Business) to achieve common goals, emphasizing your ability to build bridges and drive alignment.

• Strategic Impact Evidence: Include examples of how your leadership contributed to the strategic objectives of a tribe or department, demonstrating your ability to link team efforts to business outcomes.

Process Documentation:

• Workflow Design & Optimization: Be prepared to discuss your approach to understanding, documenting, and optimizing team workflows, particularly within an agile UX or product development context.

• Agile Implementation & Automation: Demonstrate familiarity with implementing and refining agile practices, and how you might leverage tools or processes to automate repetitive tasks within the team's delivery lifecycle.

• Performance Measurement & Analysis: Discuss your methods for tracking team performance, identifying key metrics (e.g., velocity, lead time, customer satisfaction), and using data to drive continuous improvement.

📝 Enhancement Note: For a role like this, a portfolio is crucial. It should not just list responsibilities but showcase tangible achievements. For operations-minded candidates, demonstrating the impact of their leadership and process facilitation is key. This includes quantifiable improvements where possible, such as reduced lead times, increased team satisfaction, or successful adoption of new practices.

💵 Compensation & Benefits

Salary Range: €4,300 - €6,500 per month (before tax deduction).

Note: The final offer will be based on the selected candidate's experience and competencies. The overall remuneration package includes salary plus other benefits.

Benefits:

• Challenging & Meaningful Work: Engage in impactful work within an ambitious, talented, and highly professional international team that employs modern ways of working.

• Flat Hierarchy & Openness: Experience an organizational structure that encourages sharing ideas, opinions, and viewpoints freely.

• Impact & Difference-Making: Opportunity to make a tangible difference and positively impact customers' lives within your geographical region.

• Remote & Flexible Work: Enjoy remote working possibilities and a flexible work schedule, promoting work-life balance.

• Extensive Training & Learning: Access to comprehensive training and diverse learning opportunities for continuous professional development.

• Global Mobility: Possibility for mobility and career progression within a large, global company.

• Long-Term Stability: Benefit from the security and stability offered by a well-established financial institution.

Working Hours: The job description mentions flexible work schedules and 40 hours per week. This suggests a standard full-time commitment with adaptability in daily scheduling.

📝 Enhancement Note: The salary range provided is specific to Estonia. Based on industry benchmarks for Delivery Team Leads with 5-10 years of experience in the finance/technology sector in Tallinn, this range appears competitive. The benefits package is comprehensive, highlighting SEB's commitment to employee development, flexibility, and work-life balance, which are attractive to operations professionals seeking stable, growth-oriented roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Banking & Financial Services, with a strong emphasis on Technology and Digital Transformation.

Company Size: SEB is a large, established international financial group, implying a significant number of employees and a complex organizational structure. The description mentions over 250 applications maintained by Product Development Teams, indicating a substantial IT footprint.

Founded: SEB was founded in 1902, signifying a long history and deep-rooted presence in the financial sector.

Team Structure:

• Digital Channels Tribe: This role sits within the Digital Channels Tribe, suggesting a focused business unit dedicated to enhancing SEB's digital customer touchpoints and platforms.

• UX Delivery Team: You will lead a specialized User Experience team responsible for the design and implementation of digital interfaces and customer journeys.

• Cross-Functional Collaboration: The role emphasizes close collaboration with Product Owners, other Delivery Team Leads, and various stakeholders across the Baltics (Estonia, Latvia, Lithuania). This implies a matrixed or highly interconnected organizational model.

Methodology:

• Agile Delivery: The team operates using Agile ways of working, with the Delivery Team Lead acting as a Scrum Master, indicating a commitment to iterative development, continuous feedback, and rapid adaptation.

• Customer-Centricity: A core tenet of the tribe's work is creating consistent, intuitive, and customer-centric digital experiences, driving a focus on user needs and satisfaction.

• Technology & Innovation: SEB positions itself as a "cutting-edge technology company," suggesting an openness to adopting modern technologies and methodologies, including AI, to enhance operations and service delivery.

Company Website: https://www.seb.ee/karjaar/karjaar

📝 Enhancement Note: SEB's positioning as a technology company within the banking sector is crucial. For operations professionals, this means an environment that values data-driven decision-making, process efficiency, and digital innovation. The emphasis on the Baltic states suggests a regional focus for this specific role, requiring an understanding of diverse market needs within that area.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-to-senior level leadership opportunity. It requires substantial experience in managing teams, facilitating processes, and contributing to strategic direction, fitting within a "Senior Operations Lead" or "Team Management" career track.

Reporting Structure: The Delivery Team Lead will report into the Digital Channels Tribe leadership, likely a Tribe Lead or Head of Digital Channels. They will lead a team of UX professionals and collaborate closely with Product Owners and other Delivery Leads.

Operations Impact: The role has a direct impact on the customer experience and the efficiency of digital channel development. By leading the UX team and acting as Scrum Master, the individual will influence the quality, usability, and speed of delivery of digital products, which are critical for SEB's competitive edge and customer retention in the banking sector.

Growth Opportunities:

• Leadership Progression: Potential to advance into broader management roles within the Digital Channels Tribe or other product development areas, managing larger teams or multiple tribes.

• Agile & Operations Specialization: Deepen expertise in Agile methodologies, Scrum Master roles, and operational efficiency, potentially leading to roles like Head of Agile Delivery or Operations Manager.

• Cross-Functional Leadership: Opportunity to move into roles with wider strategic scope, managing cross-functional initiatives or spearheading digital transformation efforts across different business units.

• UX & CX Domain Expertise: Develop a strong niche in UX and customer experience leadership within the financial services industry, becoming a key subject matter expert.

• Continuous Learning: Access to extensive training and learning opportunities allows for skill development in emerging areas like AI, further broadening career options.

📝 Enhancement Note: The growth opportunities are significant, especially given SEB's focus on technology and digital transformation. Candidates should highlight their ambition to not only manage but also innovate and contribute to strategic operational improvements within the organization.

🌐 Work Environment

Office Type: SEB operates with a hybrid work model, offering remote working possibilities. This indicates a modern, flexible work environment that balances in-office collaboration with remote autonomy.

Office Location(s): The primary location is Tallinn, Estonia, with a clear focus on operations across the Baltic states. This suggests opportunities for travel and collaboration within Estonia, Latvia, and Lithuania.

Workspace Context:

• Collaborative Environment: The emphasis on "flat hierarchy," "openness to share ideas," and strong stakeholder collaboration points to a dynamic and interactive workspace, whether in-office or virtual.

• Modern Tools & Technology: As a "cutting-edge technology company," SEB likely provides access to modern collaboration tools, project management software, and potentially specialized UX/design software.

• Team Interaction: Opportunities for regular interaction with the UX team, Product Owners, other Delivery Leads, and broader stakeholder groups, fostering a sense of community and shared purpose.

Work Schedule: The mention of "flexible work schedule" alongside a potential 40-hour work week suggests that while a standard full-time commitment is expected, employees have some autonomy in structuring their daily working hours to optimize productivity and work-life balance.

📝 Enhancement Note: The hybrid model and flexible schedule are key selling points for operations professionals who value autonomy and work-life integration. Candidates should be prepared to articulate how they manage distributed teams and maintain productivity in a hybrid environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a recruiter or HR screening to assess basic qualifications, experience, and cultural fit. Be prepared to articulate your leadership philosophy and operational approach.

• Hiring Manager Interview: A deeper dive into your leadership experience, change management capabilities, and understanding of Agile/Scrum. Expect questions about how you build and motivate teams.

• Team/Stakeholder Interviews: Interactions with potential peers (other Delivery Leads), team members (UX professionals), and key stakeholders (e.g., Product Owners). This stage assesses collaboration skills, technical understanding, and alignment with SEB's values.

• Case Study/Presentation: You may be asked to present a case study from your portfolio, focusing on a leadership challenge, a process improvement initiative, or a successful team delivery. Prepare to discuss your role, methodology, challenges, and outcomes.

• Final Interview: Potentially with a senior leader within the Digital Channels Tribe or a relevant department head, focusing on strategic alignment and long-term vision.

Portfolio Review Tips:

• Focus on Impact: For each project or initiative presented, clearly articulate the problem, your role, the actions taken, and the quantifiable results or impact on the team, process, or business.

• Demonstrate Leadership & Operations: Showcase examples of how you led teams, improved processes, removed obstacles, and contributed to efficient delivery, even if not explicitly an "operations" role. Highlight your Scrum Master experience.

• Highlight Change Management: Provide specific examples of how you managed change, communicated effectively, and helped teams adapt.

• Structure for Clarity: Organize your portfolio logically, perhaps by skill area (Leadership, Agile, Change Management) or by project. Use clear headings, concise descriptions, and compelling visuals if applicable.

• Tailor to SEB: Research SEB's current digital initiatives, values, and strategic goals. Frame your portfolio examples to demonstrate how your skills align with their objectives.

Challenge Preparation:

• Agile Scenario: Be ready for scenarios involving team conflicts, sprint disruptions, or challenges in stakeholder alignment within an Agile framework.

• Leadership Dilemmas: Prepare to discuss how you handle underperforming team members, motivate demotivated teams, or drive consensus among differing opinions.

• Process Improvement: Anticipate questions about how you would identify bottlenecks in a UX delivery process, improve team collaboration, or implement new ways of working.

• AI Integration: Think about how AI could realistically enhance UX design processes, team collaboration, or operational efficiency within a digital banking context.

📝 Enhancement Note: Given the role's operational and leadership focus, interviewers will likely probe for evidence of process-oriented thinking, problem-solving skills, and the ability to drive efficiency and effectiveness within a team. A well-prepared portfolio is essential for demonstrating these capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• Agile Project Management: Tools like Jira, Confluence, Trello, or Asana for sprint planning, backlog management, task tracking, and documentation.

• Collaboration Platforms: Microsoft Teams, Slack, or similar for real-time communication, team discussions, and virtual meetings.

• UX/Design Tools: While not directly managing designers, an understanding of tools like Figma, Sketch, Adobe Creative Suite, or prototyping tools would be beneficial for context.

• Video Conferencing: Zoom, Microsoft Teams, Google Meet for remote meetings and stakeholder interactions.

Analytics & Reporting:

• Team Performance Metrics: Familiarity with tracking and reporting on Agile metrics (e.g., sprint velocity, burndown charts, lead time, cycle time).

• Customer Feedback Tools: Awareness of tools or processes used to gather and analyze customer feedback related to digital experiences.

CRM & Automation:

• CRM: While primarily a UX role, understanding how customer data is managed in a CRM (e.g., Salesforce, Dynamics 365) can provide context for user-centric design.

• Workflow Automation: Awareness of how workflow automation might be applied to UX processes or team coordination, especially with the mention of AI.

📝 Enhancement Note: While the role is not deeply technical, proficiency with common project management and collaboration tools is expected. An understanding of how UX outputs feed into broader digital product development pipelines and CRM systems is also valuable for demonstrating operational awareness. The mention of AI suggests an openness to exploring AI-powered tools for efficiency.

👥 Team Culture & Values

Operations Values:

• Collaboration: A strong emphasis on teamwork, mutual support, and collective problem-solving, particularly across different functions and geographies.

• Ownership & Accountability: Encouraging team members to take responsibility for their work and outcomes, fostering a culture of commitment and delivery.

• Customer Focus: A deep commitment to understanding and serving customer needs, ensuring that digital experiences are intuitive, valuable, and meet user expectations.

• Continuous Improvement: A dedication to learning, adapting, and refining processes and methodologies to enhance efficiency, quality, and innovation.

• Transparency & Openness: Valuing open communication, sharing of ideas, and constructive feedback as essential for growth and effective decision-making.

Collaboration Style:

• Cross-Functional Integration: Actively fostering strong working relationships between the UX team and other departments like product management, engineering, marketing, and business units.

• Agile Ceremonies: Leveraging Scrum ceremonies (stand-ups, reviews, retrospectives) as key opportunities for collaborative planning, feedback, and process refinement.

• Knowledge Sharing: Encouraging an environment where team members share insights, best practices, and learnings, potentially through internal workshops, documentation, or informal sessions.

📝 Enhancement Note: SEB's culture appears to be geared towards a modern, agile, and collaborative environment within a traditional industry. Operations professionals thrive in such settings when there's a clear emphasis on efficiency, data-driven decisions, and continuous improvement.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Strategic Vision with Daily Delivery: Effectively translating the tribe's strategic goals into actionable tasks for the UX team while ensuring smooth day-to-day agile operations.

• Managing a Distributed Team: Leading and motivating UX professionals spread across the Baltic states, ensuring consistent engagement and high performance across different locations.

• Integrating AI into UX Workflows: Exploring and implementing AI tools and techniques to enhance UX research, design, or delivery processes without compromising quality or user experience.

• Navigating Organizational Change: Effectively guiding the team through SEB's evolving priorities, technologies, and ways of working, maintaining morale and focus.

• Stakeholder Alignment: Ensuring consistent understanding and buy-in from diverse stakeholders across business, technology, and product functions regarding UX priorities and best practices.

Learning & Development Opportunities:

• Advanced Agile & Scrum Coaching: Opportunities to deepen expertise in Agile coaching and Scrum Master practices, potentially leading to certifications.

• AI in Digital Transformation: Access to training on leveraging AI for business and operational improvements, particularly within the financial services sector.

• Leadership Development Programs: SEB offers extensive training, which likely includes leadership development, change management, and strategic thinking workshops.

• Cross-Disciplinary Exposure: Gaining exposure to different facets of digital banking, product development, and IT operations through collaboration with various teams.

• Mentorship: Potential to be mentored by senior leaders within SEB or to mentor junior team members, fostering leadership growth.

📝 Enhancement Note: Identifying potential challenges and framing them as opportunities for growth is key. For operations-minded candidates, demonstrating a proactive approach to problem-solving and a commitment to continuous learning will be highly valued.

💡 Interview Preparation

Strategy Questions:

• Team Leadership Philosophy: "Describe your approach to leading and developing a team of creative professionals like UX designers. How do you foster a culture of ownership, collaboration, and continuous improvement?" (Prepare to discuss specific coaching techniques, feedback mechanisms, and team-building activities).

• Agile & Scrum Mastery: "As a Scrum Master, what are the most common impediments you encounter, and how do you effectively remove them to ensure smooth delivery? How do you facilitate effective sprint retrospectives to drive process improvements?" (Prepare examples of impediment resolution and retrospective facilitation).

• Change Management Scenarios: "Describe a time you led a team through significant organizational change. What were the key challenges, how did you communicate the changes, and what was the outcome?" (Focus on your communication strategy, empathy, and ability to maintain team focus).

• Strategic Contribution: "How would you contribute to the development and execution of a Tribe's vision and strategy from a UX delivery perspective? How do you ensure alignment between team goals and broader business objectives?" (Think about how to translate strategy into actionable plans and communicate impact).

Company & Culture Questions:

• SEB's Digital Vision: "Based on your research, what do you see as SEB's key digital challenges or opportunities, and how can a UX delivery team contribute to addressing them?" (Demonstrate you've researched SEB's digital presence and strategic direction).

• Collaboration in a Hybrid Environment: "How do you ensure effective collaboration and communication within a hybrid team spread across different locations? What tools and strategies do you employ?" (Highlight your experience with remote team management and collaboration tools).

• AI's Role in UX: "How do you envision AI impacting the work of a UX team, and how would you lead your team to explore and leverage these advancements?" (Show curiosity and a forward-thinking mindset).

Portfolio Presentation Strategy:

• Storytelling with Data: Structure your case studies as narratives. Start with the business context/problem, detail your actions (especially your leadership and process facilitation), present the results (quantified where possible), and conclude with lessons learned.

• Highlight Operational Improvements: For each example, explicitly call out how your actions led to improved efficiency, better collaboration, faster delivery, or enhanced team performance.

• Visual Aids: If presenting slides, use clear visuals, charts, and minimal text. Focus on key takeaways and be prepared to elaborate verbally.

• Tailor to the Role: Emphasize examples that demonstrate leadership, Scrum Master experience, change management, and stakeholder collaboration, as these are core to the Delivery Team Lead role.

• Be Prepared for Q&A: Anticipate questions about your decision-making process, alternative approaches you considered, and how you handled specific challenges.

📝 Enhancement Note: The interview process is designed to assess not just technical skills but also leadership potential, operational acumen, and cultural fit. Preparing specific examples that showcase your ability to manage teams, drive processes, and contribute strategically will be critical for success.

📌 Application Steps

To apply for this Delivery Team Lead position:

• Submit your application through the provided application link on lever.co.

• Customize Your Resume: Tailor your resume to highlight leadership experience, Scrum Master responsibilities, change management initiatives, and any contributions to process optimization or team efficiency. Use keywords from the job description.

• Prepare Your Portfolio: Compile a concise portfolio that showcases your leadership achievements, successful team collaborations, and examples of process improvements or agile facilitation. Focus on quantifiable results and impact.

• Research SEB: Thoroughly research SEB's digital strategy, recent news, and its position in the Baltic market. Understand their values and how they position themselves as a technology company.

• Practice Interview Responses: Prepare detailed answers to potential interview questions, especially those related to leadership, agile methodologies, change management, and stakeholder engagement. Practice articulating your experience using the STAR method (Situation, Task, Action, Result).

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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